Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM

Incident date: Mar 10, 2026

Fuel pump leak

Incident date: May 15, 2022

Hello, I would like to file a safety complaint regarding my Ford Escape. Vehicle Information: VIN: [XXX] Make/Model: Ford Escape Year: 2018 Issue Description: While driving, my vehicle suddenly overheated. The temperature gauge moved from normal to hot within seconds, and a warning appeared to stop the vehicle immediately. This created a serious safety concern, as the failure was sudden and wi... Read more

Incident date: Apr 9, 2026

Upper fuel pump module, on top of fuel tank, is leaking fuel from a crack in fuel pump port where fuel hose connects. Fuel can be seen on top of upper fuel pump module and can be seen leaking from fuel pump port, and can be seen on exterior of gas tank. Also fuel odors were present. This could be a fire hazard. The manufacturer issued TSB FUE 064 for this exact issue for vehicles produced from ... Read more

Incident date: Mar 1, 2026

The car appeared to run out of gas. It had a half tank of gas. Lucky when it happened I was in the parking lot of my hotel for the night. I was pulling a boat at the time and was 50 miles from a Chevy dealership. Had the car towed to a repair shop where they determined the fuel control module failed. Chevy refused to cover the repair or my inconvenience. There was no previous indication there migh... Read more

Incident date: Dec 1, 2025

I am writing about my concerns on a 2016 Hyundai Sonata SE that I purchased for my daughter in October 2023. After purchasing I took it to my local Hyundai dealer to have it checked out. It was one of the cars that came with a lifetime warranty for the rods DO TO A DEFECT.On January 2024 my daughter was driving on the freeway when all of a sudden it just stopped accelerating and when checked it wa... Read more

Incident date: Apr 17, 2026

3 separate safety-related components have failed on my 2021 Ford Bronco, all of which correspond to open federal safety recalls that remain unremedied: 1. Infotainment/APIM Module & Backup Camera System (Recall Campaign 26V124): my infotainment screen fails to turn on, particularly in high-temperature conditions. When this occurs, the rearview/backup camera is completely non-functional. The vehic... Read more

Incident date: Feb 27, 2025

While driving this car on April 4, 2026 at around 6PM, I experienced the distinct smell of gasoline. I had driven for about 5 minutes on our way to a local restaurant that is approximately an 8 minute drive from our residence. My wife said that she had just filled the gas tank that afternoon. After arriving at the restaurant, I checked the gas cap to ensure it was tightly sealed. I also checke... Read more

Fire

Incident date: Apr 15, 2026

Incident Detail: In April 2026, my 2022 Toyota RAV4 Prime (VIN: [XXX] ) suffered a critical failure where the charging cable became physically locked in the vehicle’s high-voltage (HV) charging port. I transported the vehicle to Ken Garff Cheyenne (authorized Toyota dealer), where management allowed non-certified, non-technical staff to perform unauthorized physical interventions on the HV port.... Read more

Incident date: Nov 30, 2025

Subject: Formal Complaint – Unresolved Safety Issues Following Recall Service (2018 Honda Accord) I am submitting a formal complaint regarding ongoing and unresolved safety issues with my 2018 Honda Accord, which began during the time frame of a fuel pump recall and have not been properly resolved despite multiple attempts with Honda service departments. Approximately two years ago, my vehicle... Read more

Incident date: Apr 9, 2026

The fuel system is not designed properly. The fuel pick up tube is located at the center of the tank. While the tank has two lower side compartments that are not accessed by the pick up tube. An aftermarket company called “TacoMoto” has already addressed the issue, developing a better pick up tube fuel system which accesses all the fuel in the tank. The poor engineering design has left me stra... Read more

Incident date: Jun 15, 2025

The fuel tank expanded after only 1 year of operation, 3600 miles. The fuel tank has expanded to the point of resting on the exhaust and stretching the rear fender plastics apart. I submitted it for warranty repair 6/2/2025 and KTM has approved the repair but not provided a new replacement and the vehicle and been disabled due to this issue for a year now and they has zero solutions or compensatio... Read more

Incident date: Mar 17, 2025

My entire car failed while on the beltway outside of Washington DC. I lost all power and almost got creamed by a truck. I had it towed to the Ford dealership in Falls Church, Virginia. They are telling me that I need an entire new engine and that they cannot provide a loaner car. They want me to put my credit card out and rent a car and then get reimbursed later. This is completely totally unaccep... Read more

Incident date: Apr 15, 2026

Fuel pump issue, hard to start and low accelerate

Incident date: Jun 12, 2025

I just bought a 2002 Jeep Grand Cherokee with the VIN number listed above. I saw that there was a recall where the dealer had to put on trailer hitches on the vehicle as without it if rear ended the gas tank could explode. I understand this is a older vehicle but do they not service recalls anymore for something like that??? It could explode it hit in the back. When I put my VIN in it says no ou... Read more

Incident date: Dec 26, 2025

I was driving my vehicle on a freeway with 3 passengers when i heard a muffled pop or thud from behind me. A rear passenger confirmed that it came from beneath the rear seat towards the left side of the car. The vehicle speed immediately dropped to less than 40 mph and a warning message appeared on the dash "Check electric vehicle system". I later noticed a red battery icon appear on the left... Read more

Incident date: Apr 16, 2026

There is a recall on 2014 Ford Taurus’ but my VIN does not pop as one that is effective, yet I have all the symptoms. My fuel pump control module, and other various parts of my fuel pump keep failing. Completely lost power in my gas pedal today while on the highway. Couldn’t speed up or do anything. Once I came to a stop, the car wouldn’t start. It would just crank but no turnover. This fuel... Read more

Incident date: Apr 16, 2026

My 2017 Land Rover, Range Rover has rusted fuel tank shields. I have owned this vehicle for seven of its nine years and has been babied. When I brought my Range Rover in for a NTSB MANDATED FACTORY RECALL THEY neglected even noting this issue. Which is a very common issue, I brought my rover into Hennessy Land Rover north atlanta on February 10th 2026. My service advisor was [XXX] . N... Read more

Incident date: Apr 14, 2026

When driving on highway, electrical system started beeping and showing various signals, could no longer keep speed or accelerate. Had to put on warning lights and coast to side of road with four small kids in car. Was able to pull off to side and slowly get to safe location by resting vehicle in between events. When fully charged, didn’t seem to have issue so was able to drive to dealer. Thought... Read more

Incident date: Apr 15, 2026

While driving into work, I noticed a knocking sound from the outside of the vehicle. Once parked, upon further inspection I narrowed down the area of the noise to the bottom rear of the engine/front of transmission. Fortunately, I was able to park in front of my office building and wasn’t stranded on the side of the road but under different circumstances it could've been the side of a busy highw... Read more

Incident date: Apr 15, 2026

After multiple visits to the dealer—and despite a manufacturer recall addressing the issue of remaining fuel levels and estimated range—the error message has reappeared.During my most recent visit to the dealer, I was informed that they could not detect any errors.

Incident date: Apr 12, 2026

Start blowing black smoke-while idling, over heated, stalled.

Incident date: Mar 11, 2026

In 2024, 2025, and 2026, I have had 2 incidents in each year where the cruise control is set to 60 to 65 mph and the cruise control then accelerates the car past 100 mph. When this occurs, tapping the break does NOT disengage the cruise control. All 6 times I have had to slam the breaks to a full dead stop while the car tries to accelerate anyway. April 4, 2026 and April 14, 2026 are the most... Read more

Incident date: Apr 15, 2025

My 2017 Chrysler Pacifica experienced repeated engine timing and oil system failures. The vehicle first developed a check engine light and engine timing code (P000D – camshaft position slow response). The vehicle was inspected by a dealership service department. Shortly after, a major engine oil leak was discovered from the oil cooler / oil filter adapter assembly. The vehicle required repair o... Read more

Incident date: Apr 1, 2026

On April 15, 2026 at approximately 1:30 PM PT, I entered my 2023 Mercedes-Benz EQE SUV 500 4MATIC (approximately 20,000 miles) in my garage. The vehicle was not plugged in or charging prior to entry. I opened the car, sat in the driver's seat, and authenticated via the fingerprint scanner. The seat began adjusting to my stored profile position. While the seat was adjusting, I tapped the center con... Read more

Incident date: Apr 1, 2026

The vehicle experienced a major engine failure involving the 6.2L engine. The failure appeared sudden and premature and is not consistent with normal wear and tear for a vehicle of this type. Prior to the failure, there were intermittent performance concerns and warning indicators suggesting potential engine or drivetrain issues. The vehicle had previously undergone repair related to similar conc... Read more

Incident date: Oct 28, 2025

It keeps stalling and trying to die out. I seen this has been an issue in previous years and in some cases this year. There has not been a recall issued yet for the 2023.

Incident date: Aug 25, 2025

It has come to my attention that liquid from the Positive Crankcase Ventilation (PCV) system may leak onto the water pump electrical connector. This condition can lead to an electrical short circuit and, in rare cases, may increase the risk of a vehicle fire. This issue presents a serious safety concern for vehicle owners and others on the road. A failure of this nature, especially one that carrie... Read more

Incident date: Apr 2, 2026

I was driving back to my house in york, PA. My car all the sudden changed the gear from “D” to “N”. My gas meter was showing 106 miles. my didn’t give sign or alert before it shifted the gear from D to N. I was driving on highway and this was major safety concern as I could have hit by cars coming on highway speed. We had this similar incident last year as well but we were at traffic li... Read more

Incident date: Apr 16, 2026

The fuel pipe in my 2024 Kia Carnival has been identified by Kia as part of Safety Recall SC368 due to a fire risk. The component is available for inspection at the dealership where the vehicle is currently located. My safety and the safety of my family — including young children in car seats — was put at risk because the vehicle carries a known fire hazard related to the fuel pipe, yet no re... Read more

Incident date: Mar 16, 2026

Car has been in and out of various VW dealers since purchase at the end of August 2023. Car was purchased new. Immediately began receiving emergency “stop driving vehicle” messages on driver display. VW on call service advised if the car drives, I can operate it and no further action is necessary. Various Electical errors including charge 12V battery, infotainment screen going black or res... Read more

Incident date: Mar 23, 2026

The electrical wiring harness connecting to the hybrid system electric fuel pump(s) was found to have significant corrosion and a missing factory-installed protective covering. This is a manufacturing defect. The protective covering was never installed at the factory, leaving the wiring exposed to moisture and corrosion from the time the vehicle was built. COMPONENT THAT FAILED: Electrical wiring... Read more

Incident date: Apr 15, 2026

Car charged as scheduled overnight 3/28/26 but was dead the morning of 3/29/26 and when it was jumped gave error "Battery overheated, please stop and exit vehicle" and "check electrical system" - vehicle has been in shop for 16 days, no diagnosis except that it "probably" needs a HV battery.

Incident date: Mar 15, 2026

I was driving and car suddenly reduced speed,engine light came on and message came across dash “engine power reduced” and a text was sent to tell me I have a transmission issue. Now car won’t drive past 25-30mph dealership indicated this is a faulty gas pedal which cost over $600 to repair. Did my research and this is apparently a “known” problem common in 2016-2022. Vehicles but is no... Read more

Incident date: Apr 3, 2026

2 fuel injectors have gone bad and 2 more are on their way out with 52,000 on the car. Just outside of the 6 year warranty.

Incident date: Apr 14, 2026

I just submitted a complaint but wanted to add that after my car lost all power on a 45mph road and went into limp mode it then was towed to the closest shop. I do have a warranty but when I called Honda they said it wasn't covered The shop I took it to charged me 4100 dollars for a blown head gasket which from researching it looks like this is happening to all 2018 Honda accords This is low m... Read more

Incident date: Apr 10, 2026

The failure appears to involve the vehicle’s auto start/stop system and related electrical control systems, including the battery management system and/or body control module. The vehicle shuts off unexpectedly while driving and fails to automatically restart, displaying “Auto Start/Stop – Manual Restart Required” and “Shift to Park.” The vehicle is available for inspection upon reques... Read more

Incident date: Apr 14, 2026

Pulling out in front of High Speed Traffic, Engine went into Safe Mode with Check Engine Light. Fortunately a car at high speed avoided rear ending my car. Upon evaluation, DTC Code P0303 (Cylinder 3 - Misfire) was present. Coils and Spark Plugs were changed but car was still misfiring. Honda has a Warranty for 150k/ 10 year on Fuel Injectors but this VIN was not on list based on Honda Service De... Read more

Incident date: Apr 15, 2026

While driving my 2024 Land Rover Defender 130 on Route 114 in Massachusetts at approximately 8:30–9:00 PM in dark and rainy conditions, the vehicle suddenly and completely shut off while in motion. The vehicle lost all power: • Engine shut off • No gears functioned • Vehicle would not restart • Lights and hazard lights were not... Read more

Incident date: Apr 10, 2026

I was driving down a 45mph street when my car shut down, complete power failure. Dashboard lit up with all kinds of warnings. It had to be towed to the nearest shop.

Incident date: Apr 15, 2026

This appears to be a fuel pump or something with the fuel issue on a 2021 Toyota Highlander L series. While driving it would stop and switch off at stop lights and stop sign. The codes that come up have to do with fuel being lean. However this also affects the braking system and causes it to be very hard to steer with this issue. The problem I have is that it cuts off without even you knowing what... Read more

Incident date: Nov 1, 2024

I reported a fuel smell in the cabin of my vehicle in June 2024. It was dismissed because they could not recreate the smell. I reported it again and they said that is just how the vehicle purges fuel. I reported it again and drove it right to the dealer when it smelled and multiple mechanics at KIA confirmed they smelled it. Reported it again in September 2024, then tried to deal with it, and repo... Read more

Incident date: Mar 6, 2026

While being driven on a residential street, the vehicle suddenly displayed a 'Stop Safely' warning on the dashboard. Upon an attempted restart, the vehicle suffered a total electrical blackout and complete loss of propulsion power while in the middle of a live roadway. All internal and external lights, steering assistance, and power systems failed simultaneously. The vehicle was manufactured in 20... Read more

Incident date: Apr 13, 2026

While driving at highway speed with cruise control engaged, the vehicle experienced a sudden loss of propulsion. The engine began jerking and the vehicle rapidly decelerated from highway speed (50 mph) to 10–15 mph. The transmission appeared to disengage or shift to neutral around 10 mph, and the vehicle was unable to maintain speed, creating a hazardous situation in traffic. The vehicle then s... Read more

Incident date: Dec 31, 2025

I am reporting a serious safety concern with my 2016 Infiniti QX60 involving a defective cooling fan system. The vehicle currently experiences a ticking/tapping noise from the cooling fan, and the fan does not operate properly, which has caused the engine to overheat. This condition creates a significant safety hazard, as engine overheating can lead to sudden engine failure while driving, increasi... Read more

Incident date: Apr 15, 2023

The component that failed in both incidents was the vehicle’s wiring system, specifically wiring insulation that appears to be vulnerable to rodent damage. In the first incident, squirrels chewed through wiring connected to the fuel injector system, which triggered a check engine light and was repaired. In the second incident, squirrels again accessed the engine compartment and chewed through wi... Read more

Incident date: Jun 30, 2023

This vehicle has experienced repeated mechanical and electronic failures since delivery, including hybrid drivetrain faults, heating system malfunctions, and multiple diagnostic repair attempts. The vehicle is also subject to active Safety Recall 78C, which identifies a manufacturing defect that may cause catastrophic engine failure and vehicle fire risk. The manufacturer has acknowledged that a ... Read more

Incident date: Jan 12, 2025

Manufacturer Recall Number: 25S75 NHTSA Recall Number: 25V455 This recall has been open since July 8th, 2025 with no updates from Ford or the NHTSA. I am concerned because there is an increased risk of crash at failure, and the bulletin says that the risk is greater in high temperatures. I drive primarily in Texas and the Southwest United States. I have contacted my dealership every few months a... Read more

Incident date: Apr 13, 2026

An “Emissions System Problem” warning message appeared intermittently on the dashboard while driving. The warning light would sometimes turn off after restarting the vehicle, but the issue persisted in the vehicle’s stored diagnostic system. The vehicle was taken to an authorized dealer, where a diagnostic scan confirmed a P0430 code (catalyst system efficiency below threshold). The dealer ... Read more

Incident date: Apr 9, 2026

There is a strong fuel order coming from passenger side after every fuel fill, affects everyone in the car while moving, especially affecting my grandchildren and my family. Backup camera rarely comes on while backing up, gives a black screen which can cause accidents especially in reverse. Rear driver side makes loud squeaky sound while driving over speed bumps slowly or bumpy roads. I purchased... Read more

Incident date: Feb 3, 2025

I observed my mother’s 2007 Chevy Cobalt was leaking fuel near the rear tire by the fuel tank. I inspected the tank with engine off and it does not leak. Only with engine running. I lowered the tank and observed a small crack on the plastic return line on the fuel pump module. I started looking online and could not find a replacement part that was plastic. I then conducted more research and foun... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog