Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Apr 25, 2026
Engine went out , starter went out got it replaced been having issues since I purchased it . Makes a noise my engine oil and gasoline was mixing my engine is locked now
Incident date: Nov 11, 2025
On April 22rd after leaving work and accelerating to pass a vehicle upon lifting my foot from the throttle the vehicle continued to accelerated, turbos engaged and braking caused a service electronic throttle control system message on the dash. After stopping at a red light once the light turned green the vehicle accelerated on its own with no driver input and continued to accelerate until I was a... Read more
Incident date: Jun 17, 2025
While I was driving my car stopped accelerating on busy [XXX] . It was myself my son his girlfriend who is pregnant and her [XXX] son no indication there was a problem just heard a some kind of noise and it loses speed when try to accelerate it wouldn’t we where able to turn in to a gas station. I then cut the car off and when I tried to restart it the car wouldn’t start a week prior to this ... Read more
LAND ROVER
DISCOVERY
(2024) - FUEL/PROPULSION SYSTEM
Apr 26, 2026
Incident date: Oct 1, 2025
The vehicle turned off on the freeway and qould lnt start right after it came out from the dealership for a fuel pump cp4 installation recall, they said they misdiagnosed the issue with the truck on 4/23/26 930am from Bruce service advisor and mike the mechanic at rydell with my fuel pump off the truck. They said the gear that turns the fuel pump may have come loose That gear that turns the fuel p... Read more
Incident date: Apr 26, 2026
Sudden Unintended Acceleration: Coming to a stop in a driveway and planning to put vehicle in to reverse, the Santa Cruz suddenly accelerated and kept accelerating ... it would not stop moving, brakes were applied continuously and forcefully, but with no effect. Vehicle crashed through shrubbery and small trees into neighbor's yard, over a retaining wall and finally crashing into neighbors parke... Read more
Crash
Incident date: Apr 13, 2026
I am reporting a safety concern related to NHTSA Recall 19V120 involving my Kia Soul. The recall identifies a defect related to catalytic converter overheating, which can lead to engine damage, stalling, and increased risk of fire. My vehicle is currently experiencing an illuminated check engine light and unsafe driving conditions. During service evaluation at Kia of Columbus, I was informed that... Read more
Incident date: Apr 24, 2026
Fuel injector failed the entire engine on my 2022 Santa Fe had to be completely replaced. The dealership put in a new engine. Santa Fe is only four years old. That is highly unusual.
Incident date: Apr 25, 2026
The vehicle is a 2020 Toyota Sienna. While driving, the engine suddenly shut off without warning, creating a dangerous situation and loss of power. This occurred while transporting children, increasing the safety risk. A mechanic inspected the vehicle and diagnosed a failure of the low-pressure fuel pump. The problem appears intermittently — sometimes the vehicle runs normally, and other time... Read more
Incident date: Mar 20, 2026
The engine randomly shut off while driving down the interstate and wouldn’t start back up. The car had the recall “remedy” done to it. Inspection and thicker oil. The only warning I got was to restart the engine after it shut off. My safety was compromised by breaking down on a main interstate coming through Memphis with no emergency lane to pull over in.
Incident date: Apr 24, 2026
The vehicle first experienced a serious malfunction on October 12, 2025, while driving on an expressway at 65 mph, and the same issue recurred on March 8, 2026, while driving on a 6-lane, busy highway at 45 mph. The condition involves the vehicle unexpectedly shutting down, rendering the acceleration pedal useless and causing the car to glide to a complete stop in traffic, creating a significant s... Read more
GMC
SIERRA 1500
(2022) - FUEL/PROPULSION SYSTEM
Apr 25, 2026
Incident date: Apr 19, 2026
There is fluid accumulation under the engine air filter assembly.
Incident date: Sep 15, 2023
WHILE DRIVING ON I-81 UP A STEEP GRADE, TRUCK SUFFERED A SUDDEN POWER LOSS, WITH SPEED DROPPING TO 35 MPH FROM 65 MPH. ATTEMPTS TO REGAIN SPEED FAILED AND IT FELT LIKE TRUCK DOWNSHIFTED TO A LOWER GEAR. 35 MPH CONTINUED UNTIL I DECIDED TO USE TRUCK CRUISE CONTROL TO ATTEMPT TO GAIN SPEED. I WAS WORRIED ABOUT TRACTOR TRAILERS HITTING ME DUE TO LOW SPEED. FINALLY GOT VEHICLE TO 65 MPH BUT WOULD N... Read more
Incident date: Apr 17, 2026
I am submitting a formal safety complaint regarding my 2021 Ford F-150 Lariat 5.0L V8, which is included in recall 25V455 (Ford campaign 25S75) involving low-pressure fuel pump failure that may cause engine stall while driving. Ford announced this recall in 2025, acknowledging a potential safety-related defect that can result in loss of propulsion. However, as of April 2026, no repair remedy has ... Read more
Incident date: Apr 15, 2026
Multiple repairs on brakes and tires are mismatched old since purchased in 2023 tires deflate gas cap missing
Incident date: Apr 23, 2026
SUPPLEMENTAL TO NHTSA COMPLAINT #11713668. This is a supplemental filing regarding the 2020 Volvo XC90 T8 Inscription, VIN [XXX] . The hybrid battery cell module failed in December 2025, disabling the vehicle's hybrid propulsion system, all-wheel drive, and electric-only mode. As of this filing, the vehicle has been without hybrid functionality for over four months. The replacement part remains u... Read more
Incident date: Aug 24, 2025
Intermittent warning to "Refill Inverter Coolant" displays on the dash screen. This is a known issue pursuant to SA512 (ELE 270 Rev 3) due to faulty coolant that crystallizes and interferes with the sensor. However, per Kia, it is only covered under standard warranty (5 years/60k miles) and while my vehicle is within the year warranty, it is over the mileage. Quote was to replace "Chiller, water p... Read more
Incident date: Mar 2, 2026
I am reporting a recurring safety concern involving sudden loss of power and engine stalling while driving. The vehicle wouldn't accelerate during normal driving condition and lost power. After the vehicle stalled, all the warning light came on. My husband retired to restarted the engine but the it made cranking noise. After couple of minutes it barely restarted and was able to drive about a mile... Read more
Incident date: Apr 20, 2026
Fuel and/or combustion problem leading to excessive emissions at unpredictable times. I mean so much smoke suddenly comes out that the driver behind can't see, and it seems the car may be on fire.
MERCEDES BENZ
C 300 4MATIC
(2018) - FUEL/PROPULSION SYSTEM
Apr 24, 2026
Incident date: Apr 23, 2026
I purchased the vehicle with approximately 56,000 miles. Within 2–3 weeks after purchase a “traction battery fault” warning appeared. I took it to a dealership, which said it was a battery module fault. They replaced defective battery cell under warranty (repair value ~$7,000–8,000). During the same initial period and continuing after the battery repair, the vehicle exhibited intermittent ... Read more
Incident date: Apr 23, 2026
Driving on [XXX] . I smelled gasoline. My entire car smelled of it. Next I got a notification to service my vehicle soon. I immediately pulled over and called two Ford dealerships. Downers Grove and Naperville. Neither helped. I located I was close to a dealership. I went there. This is where I learned that underneath my car, wires had caught fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF ... Read more
Fire
Incident date: Apr 23, 2026
The Jaguar range Rover dealership refused to fix the safety recall on my 2012 Range Rover. My car had been at the dealership JLR Midlothian VA since March 20,2026. They stated that there was no loaner car until April 13, 2026, possibly. Brian was the senior advisor sharing the information. I rented a car from Hertz rental in Fredericksburg VA for the initial date appt of March 13, 2026. I had ... Read more
Fire
1 injured
LAND ROVER
RANGE ROVER SPORT
(2020) - FUEL/PROPULSION SYSTEM
Apr 24, 2026
Incident date: Feb 9, 2026
Vehicle has two open unrepaired recalls: T59 (NHTSA 17V-572, brake booster water shield) and V62 (NHTSA 19V-813, fuel pump relay). The brake booster is currently symptomatic — an audible humming noise is present when the vehicle is stopped and idling, consistent with vacuum loss in the brake booster system. I contacted LaFontaine Chrysler Dodge Jeep Ram of Fenton, Michigan to schedule the recall... Read more
Incident date: Feb 18, 2026
a recent software update (5.0.10) altered the acceleration on the car. There is now a 2+ second delay to acceleration to the car once the pedal is depressed if you're not wearing your seatbelt. I did not see this listed in the update info before I installed the over-the-air update. After the update, I have had several near accidents (side impact) as I try to pull out into traffic and the car fails... Read more
Incident date: Apr 5, 2026
25 Passport Black edition only 27k miles at a stop my vehicle won’t start back up kicks it from D to N will start flashing to put in P. Vehicle will not start back up until I turn off and back on. The second time it did this it wouldn’t even start back up battery light flashing. I try to remember to turn that stop/start button off. Very dangerous. Went to dealership. Says they can’t do nothi... Read more
Incident date: Apr 20, 2026
I continuously have issues with it showing a crash and with the warning "engine malfunction, power reduced, service now" light coming on. This has been a recurring issue. There is always a light coming on in this car. I don't know if it is sensitive sensors or if it was poorly made.
Incident date: Feb 21, 2026
Took my car for an oil change 4/17/2026 dealership stated I had a recall on the 21 chevy malibu for Fuel injection module, They could not do the recall repair because they did not have the part. So the lady called me. 4/21/2026 to make appointment for recall for 4/23/2026. But later that day on 4/21 my engine light came out and my car started having problems. When ran a diagnostic it gave a code f... Read more
Incident date: Jan 9, 2026
The vehicle experienced an overheating condition immediately after being picked up from dealership service on April 11, 2026. Within a short distance of driving, a warning appeared and the vehicle became unsafe to operate, requiring it to be pulled over and towed. The dealership later stated that coolant was low but also reported no leaks. This condition should have been identified and corrected ... Read more
Incident date: Apr 17, 2026
My cars breaks failed by a vacuum pump failer and I almost died on the a hill going home
Incident date: Apr 18, 2026
Transmission Fuel pump Ac compressor
Incident date: Apr 11, 2026
The fuel tank pressurization systems on my 2024 Mazda CX-90 PHEV have failed, and the vehicle is currently available for inspection at Dolan Mazda in Reno. This defect puts the safety of myself and others at risk because the vehicle gurgles and sprays raw gasoline out of the filler neck during refueling, creating a severe fire and environmental hazard at public gas stations. The issue first appear... Read more
Incident date: Apr 23, 2026
8/2025 Car stalled on freeway. Went to dealer. They said nothing wrong. Then on a trip north, car stalled again on freeway. Went to the nearest dealer. They too said nothing wrong. This time same thing. There is a recall for the exact symptoms of the exact car yet they say the repair was done. Why does my vin not qualify for the exact symptoms that generated a recall? This was super dangerous at f... Read more
Incident date: Apr 23, 2026
The dual clutch PowerShift DCT transmission has failed. When placed in reverse, the engine RPM increases when accelerating but the vehicle does not move at all. While driving forward, the vehicle struggles to reach 10mph and the transmission slips severely. The vehicle is essentially undriveable. The vehicle has gotten stuck on neighborhood roads on 3 separate occasions due to complete loss of re... Read more
Incident date: Apr 23, 2026
NHTSA Recall Number22V312000 I am writing to formally file a complaint regarding my 2013 Hyundai Sonata (VIN: [XXX] ), which is subject to a manufacturer recall #189 due to a fuel line defect posing a fire risk and potential severe injury. Today, I visited Wallace Hyundai in Fort Pierce, Florida, and the service manager Mr. Louis LaRussa and associate employed what I can only describe as a warrant... Read more
TOYOTA
RAV4 PRIME
(2024) - FUEL/PROPULSION SYSTEM
Apr 23, 2026
Incident date: Apr 23, 2026
After I purchased my 2021 Toyota Tacoma TRD Sport with 4 miles on it and at 1,332 miles on 11/26/21, the Check Engine light with Traction Control Off light came on while I was driving. I immediately pulled over and on the truck media screen it read this: "A malfunction in the electronic control of the engine, throttle or automatic transmission has been detected. Contact your Toyota dealer and have... Read more
FORD
BRONCO SPORT
(2021) - FUEL/PROPULSION SYSTEM
Apr 23, 2026
Incident date: Dec 13, 2025
Listing as all 3. ICCU/fuse went out, car decelerated to 45 MPH max and flashed a warning to pull over. The bottom left battery indicator for the 12v battery also changed to red, indicating it was not regaining power from the main EV battery. Currently in shop hoping to get part in soon
Incident date: Apr 22, 2026
I was mailed a letter about a recall for engine bearings. When i called the dealership, they told me they did not have the parts and that Nissan would reach out. Then i received another letter so i called back and scheduled an appt. Before the appointment, the car started exhibiting stalling behavior which included causing me hit a pot hole. Then critical engine warning lights came on, so Nissan t... Read more
Incident date: Apr 1, 2026
Car suddenly stopped accelerating and became very unsafe and unable to be driven. Car has approx 100,000 miles but just was inspected (3/2026) and has been well maintained. It has been serviced at Honda service centers (Honda City and Advantage Honda) as well as my private mechanic. Private mechanic diagnosed the issue as faulty fuel injector citing code: P 303. I completed the fuel pump recalled... Read more
Incident date: Apr 9, 2026
While driving my 2025 Ford Bronco Sport (approximately 14,600 miles), I made contact with an object on the roadway that did not feel like a severe impact. Immediately afterward, the vehicle began leaking fuel from the underside. The vehicle was not driveable due to the active fuel leak and had to be towed to a dealership for inspection. This situation posed a significant safety risk due to the p... Read more
Incident date: Mar 1, 2026
Since February 2026 I have had daily incidents of the hybrid system error where the vehicle is only relying on the hybrid battery to move. I've had a few near miss accidents as my car crawls through an intersection. Was almost rear-end after leaving a stop sign and the hybrid system error popped up and the car doesn't accelerate. In order to temporarily fix the system, the car must be shut off and... Read more
Incident date: Apr 6, 2026
Jul 08,2025 Manufacturer Recall Number25S75 NHTSA Recall Number25V455 Recall StatusRecall Incomplete, remedy not yet available Summary ON YOUR VEHICLE, IT IS POSSIBLE TO HAVE A LOSS OF FUEL PRESSURE AND FLOW FROM THE FUEL TANK DUE TO FUEL PUMP FAILURE. THIS CAN CAUSE A LACK OF FUEL DELIVERY TO THE ENGINE AND RESULT IN AN ENGINE STALL WHILE DRIVING. Safety Risk AN ENGINE STALL WHILE DRIVING INCREA... Read more
Incident date: Apr 20, 2026
NHTSA Complaint Statement Subject: Stop‑Drive Recall – Vehicle Held Since March 5, 2026 – No Remedy, No Transportation, Buyback Delayed I am filing a complaint regarding a stop‑drive safety recall that has left me without access to my vehicle since March 5, 2026, and the manufacturer has not provided a timely remedy, transportation assistance, or a completed buyback. My vehicle has been at... Read more
Incident date: Oct 5, 2025
fuel pump cut off intermeeting mager loss off power tech at subaru refuse to repair car has 72000 miles on well manetane
Incident date: Apr 22, 2026
As I began a drive cycle, I heard a pop sound and received the “check electric vehicle system” warning associated with ICCU failure. With ICCU failure, if I had continued to drive the 12V battery would have run to zero and the car would have died completely. Vehicle goes to dealer tomorrow for confirmation.
Incident date: Apr 22, 2026
I was driving on the highway when the car suddenly flashed a “check power supply” warning and then immediately shut down. I was traveling approximately 55 mph when the car came to a sudden stop and I was almost rear-ended as a consequence. I was not rear ended because I had a wide shoulder to immediately pull over onto, but if this had happened in a location without a shoulder, it likely would... Read more
Incident date: Dec 1, 2025
I chose the engine and fuel questions as I believe these would be the issue. While driving on the I 10 east towards [XXX] there are areas on the freeway that you drive upward from a flat freeway service to (up hill). Today 04/22/2026, my bronco sport lost drive power from 65 mph to 45 mph which caused the warning lights of the engine and wrench notifications to come on. It was a little difficu... Read more
Incident date: Apr 19, 2026
I was on the on-ramp getting on the highway and whenever I started to increase speed and try to get over into the next lane, I noticed the car all of a sudden jumped a little bit and then it started consistently jumping in the check engine light was flashing, and I couldn’t keep the car over what ended up being 50 mph anytime I tried to go over 50 mph. The car jumped in was shaking pretty pretty... Read more
Incident date: Apr 22, 2026
My 2024 Ford Bronco Sport has had an open unrepaired safety recall (Ford 25S76 / NHTSA 25V467) for about 10 months. The recall states that a fuel injector may crack and create an under-hood fire risk. There is still no repair remedy available. Ford and the dealership have stated that they are trying to develop a solution until June 2026. This effectively means I am being told to continue driving ... Read more
Incident date: Feb 1, 2026
Occasionally, the car's RPMs fluctuate wildly, and the engine stalls; the surges in RPM lead to sudden, abrupt acceleration, which poses a safety risk to me and my family. The dealership has been unable to resolve the problem.
Incident date: Apr 13, 2026
I purchased this car new on December 31, 2024. I have owned it for less than 16 months, and in that time, we have had an issue occur at least 5 times where we get an alert on the screen that says, "Stop Safely Vehicle Will Shut Off Soon". Less than 20 seconds later, the car completely dies. On each of the 5 instances, we were lucky to be going relatively slow and were in a safe place with a shou... Read more
Incident date: Mar 2, 2026
My vehicle burns oil too quickly. I schedule my regular oil change based on the feedback from the auto repair shop. During my last oil change he said I practically had no oil left, but it has been less than 5,000 miles since my previous oil change. The tech informed me he's seen this happen a lot within Kia's including the optima that I currently drive. Fast forward a few months i noticed my oil l... Read more