Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM

Incident date: Jun 1, 2025

Went to park car in a park to drop daughter off and it sputtered out and stalled out of nowhere with no warning. I had received a lamp warning very sporadically prior to this and on occasion that stated 'reduced steering assist drive with care' this resulted in heavy steering for that drive until car was shut off and then it would go away and be fine again, fixed the car through Knudtsen Chevy due... Read more

Incident date: Mar 19, 2026

This past year I experienced catastrophic failure with my Bosch, CP4 fuel pump in my 2017 Ford F250 with a 6.7 L diesel. Recalls have been published by Ford, but not beyond a 2018 vehicle. After seeing metal fragments in my fuel water separator, I was forced to flush my entire fuel system, replace the CP4 fuel pump with a CDR high pressure pump (replacement), flush the entire fuel rail system and ... Read more

Incident date: Apr 8, 2026

While driving in traffic, my 2023 Toyota Mirai suffered a sudden and total loss of motive power. The vehicle became completely unresponsive while in 'Drive', presenting a severe safety hazard. The dashboard displayed multiple cascading warnings, including 'FCV System Malfunction', 'Pre-Collision System Malfunction', and 'PKSB Malfunction'. The vehicle had to be towed to Dublin Toyota (Repair Order... Read more

Incident date: Apr 29, 2026

I am seeing warning lights on my screen and using OBD-II scnner shows code P0302 (misfires). Vehicle bought 2020 August and gas about 90K miles. Is this vehicle under recall for this issue

Incident date: Apr 29, 2026

Subject: Request for Buyback or Trade Assistance – 2020 Ford Escape SE To Whom It May Concern, I am writing regarding my 2020 Ford Escape equipped with the 1.5L engine, which is currently subject to multiple open safety recalls. Of particular concern is the active fuel injector recall involving a risk of engine compartment fire. I understand that the current remedy does not fully address the ... Read more

Incident date: Apr 24, 2026

Dealership replaced all 16 lifters and replaced camshaft. Dealerships repair took 28 days. Repair cost $4k out of my pocket and Chevrolet Corporate covered $4700 due to the know lifter issue with their engines. Within 24 hours & less than 100 miles, vehicle started making new abnormal noise, and the engine shut off and would not start back up. There were no warning lamps, messages or symptoms prio... Read more

Incident date: Sep 19, 2025

This vehicle has a known design flaw which causes the cylinder gasket to leak and require replacement. VW has only issued a Technical Service Notice which was no provided to owners regarding the part that needed replacement. They are correcting the problem with a differently designed part in order to try to cure the design flaw. This can cause catastrophic engine failure. It should have been a rec... Read more

Incident date: Apr 28, 2026

Car keeps throwing cylinder 2 misfire, replaced all spark plugs, fuel indicators and still having issues. Think it’s the ecm/pcm is bad or there’s a bad connection.

Incident date: Mar 2, 2024

Infotainment electrical issues, purge valve failure regardless of replacement, transmission failure regardless of replacement, exhaust bracket break regardless of replacement.

Incident date: Apr 13, 2026

Vehicle is having the same issues it had before with soot and sludge build up in the engine that caused the EGR to fail and melt into the engine... I have all the parts that were replaced from the 1st time this happened and was not repaired properly and is now causing a catastrophic failure....

Incident date: Apr 27, 2026

Car has shut off while driving. Check engine light, traction control light, hill assist light, power steering light, and vehicle stability light have all come on causing me to have to pull over on the side of the road.

Incident date: Aug 14, 2024

Brought F150 in for scheduled service - oil change. Also asked for inspection of a problem with the fuel door hatch that was causing "Refuel Error" messages on the instrument panel and several grinding noises every time the fuel release button was pressed. Note that I have an active extended Ford Premiumcare warranty. Dealership diagnosis was that the fuel door solenoid was bad, verified that t... Read more

Incident date: Apr 21, 2026

The component that failed is the fuel pump, which had previously been replaced under a manufacturer recall but is now failing again. The vehicle is available for inspection upon request. This failure has created a serious safety risk, as the car stalls while driving, begins to shake, makes abnormal noises from the exhaust, and then shuts off without warning, increasing the risk of an accident, esp... Read more

Incident date: Apr 28, 2026

The EV portion of the PHEV is often not providing power to the motors, even though, there are still plenty of battery power available. The vehicle sometimes gave "Power Reduced" warning that usually went away after 30 minutes, and the vehicle cannot go into EV mode. When in EV mode and just cruising on the highway, it barely has power to keep up with traffic and sometimes it is losing speed ju... Read more

Incident date: Apr 28, 2026

On 04/28/2026, when diagnosing a reoccurring check engine light on the vehicle at a Chevy Certified Service, the mechanic "Borescoped cylinder 4 and found significant scuffs on the cylinder wall which along with the misfires indicate a cracked piston. The big picture appears to be the piston cracked which caused excessive oil consumption and misfires. The excess oil and unburned fuel overloaded th... Read more

Incident date: Apr 23, 2026

The car has cut off three time while at stoplights. I can get it restarted but the dealership cannot duplicate it even though there are codes in the system. Also the automatic braking will randomly stop when it shouldn’t and it is a hard braking.

Incident date: Aug 18, 2025

The vehicle experienced engine failure due to coolant intrusion into the engine cylinders. The issue presented with engine misfire, including diagnostic trouble code P0302, rough running, and coolant entering the combustion chamber. The condition was confirmed by a dealership, which determined that the engine has internal damage and requires full engine replacement. There were no external coolant... Read more

Incident date: Apr 14, 2026

Honda CRV with less than 50,000 miles and has blown a head gasket. Cost to replace head gasket and fuel injectors is $6500 at a Honda dealership. Car is not drivable. Honda Corporate has refused any assistance. There are class action complaints for this very issue in the state of CA and Canada.

Incident date: Apr 14, 2026

While driving on [XXX] , I heard a 'pop' towards the rear of the car. A dashboard warning appeared notifying me of an electrical fault. The car went into 'limp' mode, which allowed me to drive no faster than around 25 mph. Fortunately, I was within a half mile of my home, so I was able to do a U turn and return home. I called a tow truck, which towed the car to the local Hyundai dealer in Leba... Read more

Incident date: Apr 28, 2026

So my car is about to be out of warranty and I have called and made two appointments to get my recall taken care of as it is a safety risk for me and my kids. They canceled the first one with no communication and the second appointment they called and said they can’t get the part in so I have to call them in 2 weeks to check. After two weeks I believed my car will be over the 60k mark putting me... Read more

Incident date: Apr 26, 2026

During highway driving speeds low pressure fuel pump is showing symptoms of issues. Car will cut off while driving and requires 12V battery reset. Low pressure fuel pump will make noise similar to a “ humming “ noise from underneath rear seats of the vehicle. Lexus corporate is refusing to perform and include my 2016 Lexus GS-F for the open recall. Lexus manufacturer recall ID : 26LB05 ; NHT... Read more

Incident date: Apr 24, 2026

The malfunction indictator light came on due to diagnostic trouble code P0430 (front bank catalyst system efficiency below threshold [bank 2]) while driving. The vehicle has 64,240 miles and has had zero symptoms prior to the DTC appearing. This problem is noted in Service Bulletin 21-010 for Honda Pilots year 2017-2019, but my Vin was not included in the "Vin range". I am taking the vehicle in to... Read more

Incident date: Oct 13, 2025

The vehicle suffered a recurring mechanical failure of the fuel injectors and a flooded EVAP charcoal canister, causing the engine to run lean (Fault P2177) and lose power. This defect creates an unreasonable safety risk as it can cause the engine to stall or lose motive power unexpectedly at highway speeds. Furthermore, the fuel system defect led to a flooded EVAP system, which poses a potential... Read more

Incident date: Mar 28, 2026

Since purchasing the vehicle, I have had ongoing issues: a rattling noise when accelerating, a squeaking noise in reverse, and a fuel odor. The fuel injector recall (NHTSA 25V467) is still open, and Ford has not provided a remedy." Keep it simple and focused on the recurring noise and the recall.

Incident date: Apr 27, 2026

My wife was driving our 2016 Mazda CX-5, and was getting ready to pull into our daughters' driveway. My wife slowed down to a stop before entering the driveway. She gave the vehicle some gas to move forward. She stated that there was a pause, then the vehicle accelerated forward slamming into the garage door and the corner of the garage/house. There was also a Tesla parked inside the garage that w... Read more

Crash

Incident date: Sep 30, 2025

Vehicle jerking back and forth aggressively while at a complete stop with foot firmly on brake pedal. Vehicle seems to want to lurch forward.

Incident date: Jan 13, 2026

I've been living with fuel pump issues for a year or so, i must prime the pump, meaning cycle the fuel pump without starting to get the car to start, if not it just cranks and doesn't start, my vehicle year is definitely on the expanded recall list, but for whatever reason my specific VIN doesn't come up on recall list, this is very frustrating as it is very clear my fuel pump is not holding press... Read more

Incident date: Apr 16, 2026

2024 Kia EV6 leased January 2025. Vehicle is subject to NHTSA Recall 24V-867 / Kia campaign SC327 for the Integrated Charging Control Unit (ICCU). The recall remedy was performed at an authorized Kia dealer in July 2025 (software / operational logic update). The defect was not cured. Three months after the recall remedy was performed, the vehicle suffered complete loss of electrical power and woul... Read more

Incident date: Apr 25, 2026

I lease a 2024 Hyundai Ioniq 5 AWD. Prior to a planned trip, the vehicle displayed an electrical system warning. I contacted the dealership and was advised to bring it in. While driving approximately 5 miles to the dealership, the vehicle lost all power including hazard lights, leaving me stranded on a busy road. I contacted roadside assistance and the vehicle was towed to the dealership. The deal... Read more

Incident date: Feb 19, 2026

First owner of a newly purchased 2017 Honda CR-V that has been well and regularly maintained. Driving at 25mph in a city and every single warning light and dash light simultaneously came on. Every single one -- brakes, headlights, emergency brake, engine, etc. Eventually codes read off the car's computer showed P0172, P219C, P219F -- all of these codes relate to the fuel injectors. I brought the c... Read more

Incident date: Apr 18, 2026

Code P052E after oil changed. seems to happen often judging my forums.

Incident date: Apr 24, 2026

I am reporting a vehicle fire involving a 2020 Chevrolet Equinox [XXX] ). The fire originated in the engine compartment. The official fire report lists the causes as "undetermined", with the area of origin identified under the hood. There were no prior warning lights, mechanical issues, or indications that a fire risk was present. The vehicle was being used under normal conditions and was proper... Read more

Fire

Incident date: Apr 18, 2026

This is now going to be the FOURTH time we are going to have to put a NEW engine in the same exact car. We just replaced the engine barely a year and a half ago.

Incident date: Apr 24, 2026

Noticed fuel smell in passenger cabin. Had vehicle towed to Ford dealership. Dealership refused to repair because Ford said parts aren't available. Gasoline odor still prevalent. Took vehicle to independent shop on 4/27 and mechanic found substantial leak pooling near injector #1. So, the software update which is supposed to identify a fuel leak and put vehicle into limp mode and eventually s... Read more

Incident date: Jan 16, 2026

My 2022 Chevrolet Tahoe diesel unexpectedly lost power while driving. I was stopped, made a right turn, and accelerated to approximately 34–40 mph on a two-way street when the vehicle suddenly shook, shifted into neutral, and the engine shut off without warning. There were no warning lights, dashboard messages, or prior symptoms before the failure. I was driving with two young children secured i... Read more

1 injured

Incident date: Mar 14, 2026

On January 16, 2026 our 2024 GMC Terrain Denali experienced complete loss of power. The car was unmovable from the road, unable to shift into neutral, and unable to release the braking system in addition to the emergency brake. There were no warnings or indications prior to the vehicle's failure at 30,000 miles. The failure happened on a somewhat busy road with no ability to move the car out of th... Read more

Incident date: Apr 26, 2026

I bought Jeep from dealership gas keeps overflowing out of tank during fill ups. Check engine light now on

Incident date: Aug 27, 2025

My engine light came on, so I took it the mechanic. According to the reading it says it was my purge valve, they replaced. After driving 30 miles it came back on. I took it back and they thought it was a defected part so they replaced it again. After 30 miles, it came back on. The mechanic searched online and showed me this issue was for 2019 for a recall. I contacted GM to see if there is a recal... Read more

Incident date: Apr 4, 2026

Our Odyssey is equipped with idle stop. Sometimes when idle stop engages, the engine won't start again afterwards. We need to turn the car off completely, and then try again. Usually it turns on after doing so. We try to always turn off the idle stop when we start up the vehicle, but sometimes forget. This hasn't led to an accident yet, but has led to some angry vehicles when we can't move when a ... Read more

Incident date: Apr 17, 2026

Car engine caught fire. Allstate notified pictures provided below.

Fire

Incident date: Jan 16, 2026

I am writing to formally report a serious safety issue with my brand-new Jeep Grand Cherokee (got it from DARCARS Rockville, MD dealership) and to request immediate resolution under warranty and applicable consumer protection laws. I purchased this vehicle with the expectation of reliability, safety, and comfort for my family. Unfortunately, within a very short period of ownership, the vehicle ha... Read more

Incident date: Mar 27, 2026

Date of Accident: April 13, 2026 I drove into our church parking lot and then parked next to my husband’s car and was totally stopped and in the parking space. I thought I had my foot on the brake. After a split second, it accelerated and jumped the curb of the parking space at a very fast speed. I had no control of the car. I sheared off a heavy metal sidewalk railing and was headed for the br... Read more

Crash

Incident date: Mar 1, 2026

SUBJ: Vehicle Safety Complaint – 2023 Cadillac Escalade Sudden Loss of Power I am reporting a safety issue involving a 2023 Cadillac Escalade ESV (VIN: [XXX] ). On April 19, 2026 (late evening into early April 20), while traveling approximately 70 mph on [XXX] , the vehicle suddenly and completely lost engine power without warning. This created an immediate safety hazard, nearly resulting in ... Read more

Incident date: Apr 27, 2026

I own a 2016 Ram 1500 EcoDiesel, VIN [XXX] . The vehicle has been in and out of Rydell Jeep & Ram dealership over 3 times in the last few months for fuel pump issues. It has been at the dealership for over a month total (in and out). Each time I have had to pay for towing and rental cars. I have not been reimbursed for any rental or towing costs. On April 11, 2026, immediately after picking up the... Read more

Incident date: Apr 27, 2026

I’ve been driving my car since September when it was purchased I just got it from dealership 4/9/26 spent over $1100 and have been working like regular full time schedule, I wake up today 4/27/26 trying to work and car is stalling. Not sure what’s going on with these mechanics and technicians. I pay to dollar to ensure my family safety on the road here I am stuck without support due to my circ... Read more

Incident date: Mar 19, 2026

5th generation (2017-2022) Honda CRV displaying ALL driver assistance system errors (stability control, cruise control, emergency anti-collision etc), check engine light, tire pressure monitor malfunction, parking brake, and some other lights. *OBDII scan reads back P0303* Battery was replaced in 2025, and has never tested at low voltage. Recently tested battery 04/26/2026 at 14.51V (with engine... Read more

Incident date: Apr 26, 2026

Car jerked badly on highway when trying to accelerate. It puckered to a stop after a few hours. But started in a few mins and we got home. Mechanic suggested that fuel pressure is low. No repair done. But problem did not surface again for a little bit. Now emissions problem light has come on. This is the third time in 4 months. Once again mechanic suggested low fuel pressure and also pointed to t... Read more

Incident date: Apr 1, 2026

This complaint documents three deficiencies in Mercedes-Benz's recall response for recalls 25V487 and 26V073. First, the BMS software update applied under 25V050 reduced my vehicle's range by approximately 20% and degraded charging performance without adequate disclosure to owners. Second, Mercedes-Benz delayed notification to U.S. owners after fires occurred in already-remediated vehicles in Euro... Read more

Incident date: Apr 19, 2026

My 2023 Mercedes-Benz GLB 250 is experiencing engine misfires and fault codes consistent with a known cylinder head defect that is the subject of a recall affecting 2022 and earlier models. A certified mechanic has confirmed the issue aligns with the recall defect. Despite identical symptoms and engine configuration, my VIN is excluded. The condition results in loss of power and creates a potentia... Read more

Incident date: Feb 28, 2026

My vehicle made a stange sound and then stopped in the middle of the roadway causing a safety risk to myself and others. No warning light appeares until thia incident. Many vehicles were forced to switch lanes to avoid a collision with my vehicle. I had to called the local police to assist me in getting my vehicle to a safe location. I had the vehicle towed to the local Lexus Dealership and it ... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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