Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 60,899 complaints — component: FUEL/PROPULSION SYSTEM
Incident date: Jan 22, 2026
This complaint involves a 2023 Jeep Grand Wagoneer L Series III, a full-size luxury SUV. The vehicle has experienced repeated electrical and powertrain failures culminating in complete loss of propulsion. On 01/22/2026, while traveling approximately 45–50 mph, the vehicle abruptly shut down without warning. The engine lost power, dashboard displays went black, and multiple warning lights illumi... Read more
Incident date: Dec 31, 2025
Description of Incident: This is a recurring safety defect that has occurred multiple times from August 2023 to February 2026. The following description refers to the most severe incidents: 1. NATURE OF DEFECT: The vehicle experienced a sudden "Limp Mode" event where all dashboard warning lights illuminated simultaneously, followed by an immediate loss of propulsion while in motion. Subsequently, ... Read more
Incident date: Feb 10, 2026
My vehicle is covered under Safety Recall 023G involving an ECU update, inspection for DTC P0088, and high-pressure fuel pump replacement if inspection criteria are met. The recall is listed as completed, however the high-pressure fuel pump was not replaced, and the dealer has refused replacement. Only an ECU update was performed. I continue to experience fuel pressure–related symptoms consist... Read more
Incident date: Dec 11, 2025
The vehicle experienced a sudden loss of motive power and became inoperable due to failure of the high-pressure fuel system. This VIN is subject to an active safety recall (NHTSA 24V957 / Ford 24S78) addressing high-pressure fuel pump failure that can result in loss of motive power while driving. Prior to failure, the vehicle exhibited reduced engine performance and drivability issues consistent ... Read more
Incident date: Feb 2, 2026
Got word from the mechanic at the dealership that the cam shaft is leaking oil as well as the fuel injectors retainers are out and need to be sealed as they are also leaking. the engine went into safe mode to prevent any engine fires.
HYUNDAI
ELANTRA HYBRID
(2025) — FUEL/PROPULSION SYSTEM
Feb 12, 2026
Incident date: Feb 11, 2026
HYBRID SYSTEM FAILURE ----- 2025 Hyundai Elantra Hybrid (blue trim) The instrument panel showed Hybrid System Failure, and the ENGINE DIED on the freeway at 70 mph. Luckily, I was able to pull to the right shoulder on a busy freeway. I tried restarting the car, but the instrument panel turned off after one second for the first two tries, and then nothing would turn on. I had it towed to Lithi... Read more
Incident date: Jan 14, 2026
Vehicle stopped charging and will not charge using a level 1 or level 2 charger. It will charge at a level 3 charger only. Took it to a Hyundai dealership and they did a software update and said it was fixed. Took it home and still would not charge. Took it to another Hyundai dealership and they said it was an ICCU issue they had been seeing and it would need to be replaced. I have read from many ... Read more
Incident date: Nov 13, 2025
COMPONENT: Battery and Charging System SUMMARY: 2023 Tesla Model 3 Long Range lost 15% battery capacity (345→300 miles) in 2 months at 9,816 miles. Comparison vehicle shows this is a defect, not normal wear. DESCRIPTION: Vehicle: 2023 Tesla Model 3 Long Range, VIN: [insert VIN], 9,816 miles Defect: Between September 2025 and November 2025, displayed range at 100% charge dropped from 345 miles to... Read more
Incident date: Apr 26, 2024
Driving down the road and the vehicle lost all fuel pressure and engine shut off in the middle of the road. Turns out to be a catastrophic Bosch CP4 failure. Thankfully I was not on the highway otherwise this likely would've caused an accident because besides steering and brakes i had no way to get the car out of the road and probably wouldn't have made it to the shoulder on the 5 lane highway. My... Read more
Incident date: Dec 10, 2025
Misfire then replaced plugs,coils and wires, then change fuel injector, and problem still there, then started truck and was tossing power and motor started ticking. Every shop told me this is the same common problem they're having with all 6.2L engine and they're all on recall by GM. I know 2016 are not in recall but I think they should be because this problem is in all 6.2L engine
Incident date: Jan 24, 2026
At approximately 10pm on Saturday night with temps in the single digits and a large snowstorm (that would cripple much of the US for several days) just about to hit, the 1.5 year old vehicle failed completely. Propulsion battery 81% charged, started normally, then gave "check electrical system" warning which upon search can be due to a low 12v battery; call AAA and spouse (live 2hrs away). Began... Read more
Incident date: Jan 19, 2026
On approximately January 24, 2026 my 2020 Chevrolet Silverado 2500HD equipped with the 6.6 Duramax Diesel displayed an error code (P20B9). This error code was found to be related to the diesel exhaust fluid system specifically relating to "Reductant Heater A Control Circuit/Open." On January 27, 2026, the vehicle was diagnosed at Chevrolet dealership and the following was reported "Diesel Emission... Read more
Incident date: Nov 17, 2025
My 4Runner is hard starting all the time. I’ve replaced the battery, tested the alternator etc. It sounds exactly like the problem of the fuel pump recall. The 4Runner was recalled from 2014-2015, my car was technically put together in Sept 2015, but is labeled a 2016. I believe my fuel pump is failing. I am extremely nervous it is going to not start one day while I am out camping.
Incident date: Nov 28, 2025
This vehicle is subject to NHTSA Recall 25V467 involving potential fuel injector cracking and risk of fuel leaking onto the engine, creating a fire hazard. The recall status shows “Remedy Not Yet Available,” leaving the defect unresolved. While driving, the vehicle suddenly displayed an engine overheating warning and immediately entered limp mode, causing abrupt loss of power. The vehicle dec... Read more
Crash
Incident date: Feb 10, 2026
There is another recall 2nd one for this vehicle that now I cannot charge it . Park near other vehicles or in my garage due to fear of fire. Dealership says they are doing approx 1-2 a month and I am #59 on the list. I have not been offered a replacement vehicle. They told me I could not trade it in because it is “unsellable”.
Incident date: Dec 31, 1969
As we drove toward the highway to begin our journey home in our 2024 RWD Ioniq 5 with our entire family and luggage in the vehicle, we received a "Check Electric Vehicle System" warning and immediately pulled over and called Hyundai Roadside Assistance. They initially were going to send someone to jump the car, assuming it was an ICE, but once we said it was an EV, they said they didn't have the ... Read more
Incident date: Jan 30, 2026
My vehicle has been in 16 times since I bought it the most recent incident is for the engine which started about six months ago. It’s been in since then for other issues concurrently with this one it hesitates like it’s getting stuck in sand before it wants to go first the mechanic told me he didn’t sense it but the thermostat was stuck open so they fix that. Second time it went in they thou... Read more
Incident date: Feb 5, 2026
My car broke down as I was driving with no prior indication or warning. It failed to run when I tried to start it back up, so I had to push it off the road and call for a tow. The shop told me the problem was that the tube-fuel supply line was corroded from the inside and needed to be replaced. I had a similar issue with my brake fluid lines being corroded and needing to be replaced a year prior. ... Read more
Incident date: Jun 14, 2024
My cp4 fuel pump failed on my 2020 ford f250 and died while towing my 7000lb trailer for my business and had to get towed to shop to find out the entire fuel system needs replaced and ford dealer has it and says because recall 24s78 for my vehicle is on pause that there is nothing they can do about it and I’m stuck without my truck which I need for my business and believe ford is responsible to ... Read more
Incident date: Jan 23, 2026
The fuel injector failed which cause safety issues such as reduced speed, failing safety issues, and the car is misfiring and not running safely. When driving the car started to misfire and was not running correctly. It then reduced speed and the safety features were disabled. Yes this issue was confirmed by Ken Vance Honda in Eau Claire WI. There was a flashing check engine light, hill start assi... Read more
Incident date: Jan 15, 2021
Almost every time I fill up with gas ( I use top tier like the manual states), once I start driving, it feels like it misfires or jerks. It will do it one/ two times and then it’s fine… until I fill up with gas again. It’s been doing this since I got the vehicle- no indicator lights on.
Incident date: Feb 8, 2026
To Whom It May Concern: I am submitting this complaint to report what I believe to be a potential safety-related defect in my Honda vehicle, as well as an unresolved dispute with American Honda regarding responsibility for resulting damage. Recently, I was informed by my case manager at American Honda that my claim had been closed and that Honda would not cover the necessary repairs. When I reques... Read more
Incident date: Feb 5, 2026
Car went in for recall. Ford replaced engine because they claim a bolt broke. I have taken the car about 300 miles since I received it back and the engine light appeared. I let them know. Light went off and I had another important meeting to make in DFW . This time wrench and engine light came on . It sat at airport for 2 days. Then I got back in , no warning lights on but I got home with more war... Read more
Incident date: Feb 2, 2026
NHTSA Complaint Text (Copy/Paste) Vehicle: 2020 Ford F-250 Super Duty 6.7L Power Stroke Recall: 24S78 – Powertrain Control Module (PCM) Software Update Complaint: Ford has issued Recall 24S78 for the high-pressure fuel pump defect on my 2020 F-250, but the company has not provided an actual remedy. The recall shows as open on my VIN, and Ford’s documentation says a PCM software update is the f... Read more
Incident date: Jan 4, 2026
Several years ago, when I was driving the vehicle, I got a sudden "reduced propulsion alert" and the onboard coolant temperature gauge showed a significant spike in temperature. To avoid overheating, I had to pull over on the side of the highway. In the onboard fuse box, there was a blown F3 fuse. I replaced the fuse and the same issue happened again last year. After some online research, it is c... Read more
Incident date: Feb 11, 2026
Car was running normally and going at 50mph then all of a sudden car abruptly lost power and went to 10mph and dashboard lit up. Very scary as we also had our kids in the car--I can only imagine how dangerous this would have been if we had been on the highway going 70mph. Dealer diagnosed with low pressure fuel pump being bad. Lexus paid for the repair due to some lawsuit settlement but these cars... Read more
Incident date: Feb 10, 2026
Cv joints clicking when turning right or left. Dealer said it was normal. Battery not charging at superchargers after long distance travel on hwy.
MERCEDES-BENZ
GLB 250 4MATIC
(2020) — FUEL/PROPULSION SYSTEM
Feb 10, 2026
Incident date: Feb 5, 2026
Vehicle was inspected, Vehicle is leaking fuel, but it's difficult to spot, but I have to put fuel on it daily, TCS goes haywire almost caused me to crash because the TCS sensors are near the tires, and engine crank sensor issues, Vehicle does not do last gear shift, and rear door stopped working.
Incident date: Feb 10, 2026
Dealers: Lakeland Crysler Dodge RAM, FL; Second authorized Jeep dealer, Bartow FL Complaint: My 2024 Jeep Wrangler Sahara has multiple unresolved safety defects despite repeated warranty repairs, and I have no confidence in this Jeep at just 12,000 miles. Forward Collision Warning (FCW) not working — Lakeland Jeep failed to repair or document inspections. Fuel leak / gasoline fumes in the cabin... Read more
Incident date: Jan 26, 2026
After purchasing a used 2023 Dodge Durango GT, issues arose almost immediately following delivery. I took the vehicle to a Chrysler/Dodge/Jeep/Ram (CJDR) dealership for inspection and service. Diagnostic scans revealed multiple stored and active fault codes, including but not limited to: U0415 / U0401 – Implausible or invalid data received from ABS / ECM / PCM B195F-12 – Power liftgate chim... Read more
Incident date: Feb 7, 2026
Woke up one morning and noticed a very strong gas smell coming from the car while driving with the windows down, even at low speed. Once I noticed the smell I stopped driving and exited the vehicle and again noted the very strong smell. I immediately took the car to the nearest Porsche service dealership in Beverly Hills. The repair was covered by warranty, and the issue was found to be due to a l... Read more
Incident date: Nov 22, 2025
Check engine light came on indicating a problem with cylinder 4(P0304). Replaced all spark plugs and coil pack to no avail. Car still struggles to accelerate even though light has went out. Especially noticeable at higher speeds.
Incident date: Sep 4, 2025
Hello, I have a 2021 Honda Accord Sport 2.0T Engine. The engine has a 2.0 liter turbo. I have had to replace two fuel pumps, which were covered my extended warranty. Another issue that I had to repair, and one that has not fully been resolved is the head gasket. I have been losing coolant at an alarming rate. Every two weeks I have to fill up coolant. I had the head gasket repaired at a Honda Dea... Read more
Incident date: Dec 8, 2024
The fuel door stopped working - only emerhency string works A purge valve doesn't work
CHEVROLET
SILVERADO 2500
(2022) — FUEL/PROPULSION SYSTEM
Feb 10, 2026
Incident date: Sep 23, 2025
Was told I have a blown head gasket on cylinder 3 with 90k miles on my vehicle. No check engine light has been on.
Incident date: Feb 10, 2026
I want to be clear about why I opened this case. Per Nissan’s own recall documents, the software update does not repair the defective battery cells, it only detects the issue and may disable the vehicle to prevent a thermal event. Level 3 charging remains unusable, and the underlying defect is still present. Because of this, I am requesting a repurchase or a replacement vehicle. If they say the... Read more
Incident date: Feb 1, 2026
I am reporting a safety defect involving (1) sudden loss of propulsion (“turtle mode”/limp mode) while accelerating/merging into traffic and (2) unintended steering movement while driver-assist/lane centering was active (vehicle jerked toward adjacent lane and off roadway). These events create an immediate crash risk. The vehicle has also had repeated charging-related overheating/charging stop... Read more
CHEVROLET
SILVERADO 1500
(2023) — FUEL/PROPULSION SYSTEM
Feb 10, 2026
Incident date: Sep 22, 2024
The vehicle has a material operability limitation related to its fuel/propulsion system that was not disclosed at the time of sale. After purchase, the vehicle’s real-world operation is materially restricted due to fuel availability and system limitations that prevent reliable use as represented. The limitation affects the ability to operate the vehicle predictably and as intended. This issue ... Read more
Incident date: Feb 8, 2026
I had a check engine light come on for an oss sensor. Shortly after that started my truck would aggressively downshift to lower gears and lock up. I’m now having to replace the transmission.
Incident date: Feb 1, 2026
Driving under normal conditions, heard a “pop” near the rear of the car and within seconds had an immediate loss of power. The dashboard had lit up with “Check electric vehicle system” and was limited to 20 MPH on a 45 MPH road with no safe place to stop. Was able to limp car home, dealer confirmed ICCU was faulty and had to be replaced. My family was very very lucky to not be on a highway... Read more
Incident date: Sep 5, 2025
As I was leaving the gas station the Check engine light flashed on and off then the car was like turning on and off fast and a loud clunk sound and the Fuel pump module exploded gas sprayed all over the gas station. Huge fire hazard and the car began to smoke Vehicle experienced a sudden catastrophic fuel system failure involving fire risk and loss of propulsion. The incident occurred without wa... Read more
Incident date: Feb 4, 2026
When pulling slowly into a parking spot, engaged the brake and the vehicle suddenly accelerated, causing a collision into a brick pillar. Injury to driver occurred.
Crash
1 injured
Incident date: Feb 4, 2026
My vehicle failed while in motion. I lost power to the vehicle and power steering. Just before the car failed, I heard a pop and a warning light came on that said "Check Electric Vehicle System". The car's ICCU failed and caused failures of the battery and 12v battery. My safety and everyone on the road around me's safety was put at risk when I lost the ability to accelerate or use power steering.... Read more
JEEP
GRAND CHEROKEE
(2023) — FUEL/PROPULSION SYSTEM
Feb 9, 2026
Incident date: Feb 2, 2026
Strong fuel smell in cabin Can maybe cause a fire
MITSUBISHI
OUTLANDER SPORT
(2015) — FUEL/PROPULSION SYSTEM
Feb 9, 2026
Incident date: Jan 1, 2026
Car jerks like it’s losing power when pulling off, not sure if it’s transmission issue or engine issue
Incident date: May 14, 2025
Multiple 12v batteries, the battery management system, and ICCU have all failed on my Ioniq 5. During my 13-month lease, this vehicle has been inoperable for more than 30 cumulative days due to the same recurring defect. The vehicle was taken to an authorized Hyundai dealership multiple times, but the defect was repeatedly misdiagnosed and not corrected, resulting in continued failures and extende... Read more
Incident date: Feb 6, 2026
My Range Rover diesel is continuing to have premature Diesel Particulate Filter (DPF) clogging, causing dashboard warnings, "limp mode," reduced power, and engine issues. This causes the car to immediatly without warning reduce power and you have a certain amount of miles before the car shuts down. Range Rover knows of this incident, and there is a law suit concerning this, and unfortunately thi... Read more
Incident date: Feb 6, 2026
My new 2025 Ioniq 5 that has 8,700 miles on it suddenly popped up the message "check electric vehicle system" warning as we were driving in our neighborhood. My husband then realized that he could not drive over 30 mph just as he was merging onto our local Highway in a 65 mph zone. We limped along until the next turnoff and turned around. We decided to take the chance to get back onto the highway ... Read more
Incident date: Nov 1, 2025
There is a safety recall concerning fire hazard during normal operation. Kia is refusing to buyback the inoperable vehicle
Incident date: Dec 29, 2025
While driving at approximately 70 miles per hour, the vehicle experienced a sudden loss of power and felt as though the engine was going to shut off. This created an immediate safety hazard and forced me to pull over to the side of the road. Despite feeling unsafe, I continued driving directly to the dealership to have the vehicle inspected due to an engine warning light related to the fuel system... Read more