Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Dec 19, 2025
1.) The Bosch CP4 High-Pressure Fuel Pump (HPFP), OEM part number 13517824477 / 0445010517, failed catastrophically. This is the factory-installed pump on the 2014 BMW 328d equipped with the N47 diesel engine. Upon failure, the pump's internal cam and roller assembly disintegrated, releasing metal shavings throughout the entire fuel system — contaminating the fuel lines, injectors, fuel rail, an... Read more
FORD
BRONCO SPORT
(2025) - FUEL/PROPULSION SYSTEM
May 11, 2026
Incident date: Jan 26, 2026
The vehicle drove normally earlier in the day with no major drivability concerns. Later, reverse gear suddenly stopped functioning and the engine would rev abnormally without the vehicle moving properly while in reverse. Shortly afterward, while driving, the vehicle displayed the warning message “Reduce Acceleration – Drive with Care” and began losing acceleration and propulsion. The vehicle... Read more
Incident date: May 10, 2026
On April 8th my car was taken to the dealership for repair on a hose. When the dealership did a diagnostic on the vehicle it had 4 safety recalls. And my car had a major recall the fuel pump on my car expanded and it was very dangerous for me and my kids to drive the vehicle per Kia they say it could have blown up. My car can not be released to me and I’m without a vehicle. On the night of April... Read more
Incident date: Mar 5, 2026
While operating our vehicle on traveling at approx. 45 mph during mid-day traffic, the engine on our vehicle died and would not restart. we had no power steering and had to wrestle the vehicle off the road The check engine light was on and we tried repeatedly to restart the engine without any luck. We had the vehicle towed to the dealership for diagnosis and repair, it was determined that a Fue... Read more
Incident date: May 10, 2026
My 2016 Chevy Volt started experiencing the "Propulsion Power is Reduced" issues associated with a faulty BCEM unit. I brought my vehicle in for service at a Chevy dealer and they confirmed that the BCEM needed to be replaced. This is a known issue resulting in special coverage under N232432680. Chevy is not honoring the special coverage for my vehicle despite my vehicle being less that 15 year... Read more
Incident date: May 1, 2026
I was driving vehicle and it all of a sudden get stuck in gear in either park gear or some other gear that wont allow me to turn engine off. Sometimes it just slow down to a stop and will not go into gear again for a while or appears the gears are not engaging putting me at risk for accident on highway. Once it slowed down in traffic and I nearly got hit trying to drive it off the highway. The gea... Read more
Incident date: May 11, 2026
Fuel pump failure
Incident date: May 9, 2026
My 2021 Hyundai Santa Fe (VIN [XXX] ) is experiencing severe engine instability, including rough idling, hesitation upon acceleration, and intermittent stalling. These symptoms align with TSB 26-FL-001H regarding defective GDI fuel injectors. The vehicle has stalled in traffic, creating an immediate risk of a rear-end collision. Despite being within the 100,000-mile Powertrain Warranty, the manufa... Read more
Incident date: May 11, 2026
Chrysler performed the 73B recall and n my van in August of 2025. Ever since performing this recall the van has a continuous stream of check engine lights and error codes. The van has been at the dealership at least 6 times for well over 100 days. The check engine lights and error codes always return. The hybrid battery recently had a failure code, and was replaced. I didn't even make it home befo... Read more
Incident date: May 9, 2026
My car is having issues with the head gasket. My car check engine lights came on like a lit Christmas tree with many warnings (Emission System, Brake System, Departure, Uphill and many other more). I took my car into Capital Honda for a diagnostic on 5/4/26 and they informed that it was the head gasket that needs to be replaced. They are charging me $6000 to repair and do not have the funds to fix... Read more
Incident date: May 11, 2026
The front gas tank stap bracket on the frame rusted through while driving. The gas tank was just inches from the road and the strap was rubbing against the driveshaft.
FORD
BRONCO SPORT
(2021) - FUEL/PROPULSION SYSTEM
May 11, 2026
Incident date: May 10, 2026
The fuel tank shield has rusted completely through exposing the tank to damage, puncture, etc. The reason this problem occurs is because of a process called galvanic corrosion. The fuel tank shield is bolted onto an aluminum heat shield, and the pairing of these two different metals accelerates the corrosion. Land Rover has acknowledged this problem and it’s given priority due to the fact tha... Read more
Incident date: May 11, 2026
The engine stalled on the freeway. Has been having rough idles on cold start. Water gurgling/sloshing sounds coming from behind the dash on cold start. White, sweet smelling smoke periodically comes from the exhaust. Followed up with spark plug replacements. The vehicle still has all previous issues. Upon further inspection coolant reservoir is empty indicated a leak. No leaking fluid has been fou... Read more
Incident date: Apr 22, 2026
I contacted ford about my molded lead frame because my truck has a issue with the transmission and they denied my coverage to repair the problem and it’s is expired so the won’t fix the issue.
Incident date: Dec 31, 1969
While driving on an expressway at 70 MPH , the car suddenly stopped and had no power. The gas gauge showed 1/4 tank of gas . Luckily we we able to cross lanes by coasting, to get off to the right. We had to be towed to a repair shop. The car was found to be Out of Gas ! This could have been a catastrophic accident ,or death ,had we not been able to get off the road !!
Incident date: May 5, 2026
I was on a hill and the car stalled. Or sometimes it has trouble starting and the starter and alternator and battery are fine.
Incident date: May 4, 2026
Cylinder two misfire. Replaced coil pack, wires and all spark plugs. Problem reoccurring.
Incident date: Nov 1, 2025
STRONG SMELL OF GAS WHILE OPERATING VEHICLE. ALSO STRONG SMELL OF GAS WHILE PARKED. GETTING WORSE!!! LOOKED UP THIS ISSUE ON YOU TUBE. FOUND THAT THIS IS A DEFECT IN AUDI Q7 YEARS 2007-2012. I OWN AN AUDI 2007 Q7. CALLED NEAREST DEALERSHIP AND SPOKE WITH REPAIR DEPARTMENT. THEY STATED THIS WAS AN ISSUE NOT ON A RECALL LIST FOR MY VEHICLE. VIN# [XXX] PURCHASED USED 2018 FROM PRIVATE DEALERSHIP IN ... Read more
GMC
SIERRA 2500
(2008) - FUEL/PROPULSION SYSTEM
May 10, 2026
Incident date: May 10, 2026
There has been an active recall on this vehicle for around a year for fuel injectors leaking on the top of the engine and potentially causing a fire. Since this is a turbocharged engine, that risk of fire is significant if fuel does leak.
Incident date: May 8, 2026
Fuel leaking from pressurized tank, strong fuel smell. Photo attached shows pattern of fuel leak.
Incident date: Mar 18, 2026
Car engine turns off at a red light, by turn off I mean completely turned off, not just silent. And takes a couple of attempts to restart the car before the engine turns on again. This has happened over 5 or 6 times over the last 3 months, however yesterday (May 9, 2026) it happened twice within the hour. Luckily, I have not been involved in an accident because of this, but I'm concerned that it's... Read more
Incident date: Apr 20, 2026
there is a recall on the 2021 cadillac xt4, fuel pump control module, N252516900, but my vin is not included. My vehicle seems to be having the same issue. The dealer has been unable to diagnose as it has been happening very sporadic and I don't drive often. Issue first occurred, vehicle would not start in June 2025, clicking noise, happened few times in December and now seems to occur more fr... Read more
TOYOTA
HIGHLANDER
(2023) - FUEL/PROPULSION SYSTEM
May 10, 2026
Incident date: Jan 16, 2026
I took the vehicle to Auto Zone for a basic diagnostic and it came back that the fuel pump is failing and defective. I only recently purchased the vehicle and found that there’s a recall on it for this reason. The yellow check engine light came on and it stalled while driving home.
Incident date: May 10, 2026
The engine wiring harness insulation near the ignition coil connectors prematurely deteriorated due to prolonged exposure to engine heat in the turbocharger/exhaust area. Multiple wiring connectors exhibited brittle, cracked insulation with exposed conductors. The degraded wiring began shorting within the ignition system, causing engine misfires, ignition circuit faults, and eventual loss of engi... Read more
Fire
TOYOTA
SIENNA HYBRID
(2025) - FUEL/PROPULSION SYSTEM
May 10, 2026
Incident date: Oct 7, 2025
Vehicle is subject to multiple open federal safety recalls with no repair remedy currently available from Ford/Lincoln. One recall involves potential fuel pump failure causing loss of fuel pressure, engine stall while driving, and increased crash risk. A second recall involves interruption of driver assistance and visibility systems including rearview camera, forward collision warning, lane keepin... Read more
Incident date: May 9, 2026
The throttle body on the 2006 Mercury Montego SHOULD HAVE been recalled just like the 2007 Mercury Montego that I owned previously was recalled. It has the SAME EXACT problem! The throttle is VERY DANGEROUS as it dumps fuel without me touching the gas pedal. I have already almost killed a pedestrian! Please help! I cannot afford to fix the car and I don't want to hurt anyone. Thank You , [XXX] IN... Read more
Incident date: May 10, 2026
GM Duramax L5P diesel engine electrical connector for #4 fuel injector. This failure caused the Diesel exhaust brake, which controls downhill speed, to disengage, extreme shaking of the vehicle, emissions system warning and speed limiting. This occurred while descending a steep grade while towing a 34 feet long, 10,000 pound trailer. This is a known issue with this diesel engine and documented... Read more
MITSUBISHI
OUTLANDER
(2023) - FUEL/PROPULSION SYSTEM
May 9, 2026
Incident date: Apr 17, 2026
At approximately 11:00PM on April 24, 2026 I received a phone call from a neighbor telling me that my car was on fire. I went outside and the car, which was parked in the driveway, was pouring out smoke and making popping noises. We called the fire department and watch from a safe distance. The smoke and popping got worse another were large flares or jets of flame visible. The fire department at... Read more
Fire
GMC
SIERRA 2500
(2018) - FUEL/PROPULSION SYSTEM
May 9, 2026
Incident date: May 2, 2026
On three different occasions this car’s engine shuts off on me sometimes at highway speeds. It is terrifying being in the left lane and losing all propulsion and power steering. I have to quickly put the car in park (in the middle of the highway) and then restart the car to go again. When it starts failing it keeps shutting off when we come to a stop in stop and go traffic. It’s like the auto ... Read more
Incident date: May 11, 2023
Coming to a stop sign or red light the car won’t accelerate or will go in traction control making it difficult to move or not accelerate. Had 2-3 fuel leaks this year also having problems to keep the car going sometimes the max speed it will go is 20-40 miles n won’t go up unless u keep letting it slow down slowly n then accelerating n even after that it won’t make it above 60-70 miles it us... Read more
Incident date: May 9, 2026
I had my most recent oil change on 2/20/26, and on 5/2/26 , the check engine light came on and I heard a knocking sound. I checked the dipstick and it was below the “low” mark. I hadn’t driven 3k miles yet!! I had to purchase 2 quarts of SAE 5w 30 oil to put into it. My vehicle is consuming more than 1 quart per 1000 miles.
VOLKSWAGEN
JETTA
(2019) - FUEL/PROPULSION SYSTEM
May 9, 2026
Incident date: May 7, 2026
My durango been having issues starting after seating over night also there has been a couple times when the durango loses power and is very sluggish it has to be a fuel pump issues
Incident date: May 23, 2025
My engine needed oil I checked the dip stick added the oil the next day my engine started leaking and over heating come to find out there’s a pcv issue the valve cover gasket along with multiple other seals need replaced I was unaware of anything wrong no indication of over heating I just smelled the heat and was able to see after popping the hood the radiator fan is now not working and gas is c... Read more
Incident date: Apr 18, 2026
Fuel injector failed without warning. A lot of fuel leaked into the engine destroying a spark plug in one cylinder and ultimately ruining the catalytic converter when fuel got into it. Independent mechanic and Mazda dealership diagnosed. Car cannot be driven.
Incident date: Nov 20, 2025
Car reduced speed and the smell of gas filled the car. Car shut off. Check engine light came on with reduced speed. This is the second time this has happened. Gas leaked onto ground from car. Car stalls immediately while driving and does not allow you to press the gas to keep moving. Almost hit from behind on Main Street.
Incident date: Nov 20, 2025
Car reduced speed and smells of gas. Will not crank and will stall immediately and just stops immediately. Car has only 30,000 miles and it has stalled out for the second time with the same issue. The first time the car stalled on the freeway and I was almost hit from the back. This second time reduced speed and quickly shut off on a Main Street and was almost hit again. Car does not allow you to ... Read more
Incident date: Dec 5, 2025
While driving the vehicle on the freeway, the driver noticed the car was handling unusually at highway speeds. After exiting the freeway at approximately 45 mph, the accelerator pedal failed to decelerate properly when the foot was lifted from the pedal. A warning message appeared on the display screen indicating the vehicle was shutting down while the vehicle was still in motion. The vehicle subs... Read more
Incident date: May 1, 2026
The vehicle is experiencing sudden engine stalling while in motion, a known safety hazard. Despite a documented maintenance history with no issues, the dealer (Bayside Kia) is attempting to deny a Theta II Settlement claim by shifting the narrative to 'engine sludge,' which only appeared as a symptom in June 2025( Walmart oil change) alongside engine performance issues. The vehicle has active code... Read more
CHEVROLET
SILVERADO 1500
(2021) - FUEL/PROPULSION SYSTEM
May 8, 2026
Incident date: Apr 30, 2026
low pressure fuel pump in fuel tank failed. This part was already repaired from previous recall and failed again. Error code P0087. Vehicle shuttered and stopped in traffic. Broken bits of fuel pump were left in gas tank.
Incident date: May 8, 2026
Vehicle: 2021 Mercedes-Benz E350 Sedan (W213) VIN: [XXX] While operating the vehicle, the diagnostic system displayed the fault code P240200 related to the Evaporative Emission Control System (EVAP). The warning message indicated a “positive short circuit” in the fuel vapor leak diagnosis pump control circuit. The malfunction appears to involve the EVAP diagnostic module and/or associated el... Read more
Incident date: May 4, 2026
I passed the recall inspection on 12/17/2025 and the higher viscosity oil was put into my vehicle. On 12/25/2025 my vehicle's engine shut off while I was traveling on the highway (I-25). The vehicle went into to neutral and I had to pull over to the side of the highway without power. The vehicle started again and as I was merging onto the highway it shut down again. The truck started again and I w... Read more
Incident date: May 2, 2026
My car has an issue officially diagnosed by a reputable mechanic that matches the claim of the former TSB SA-058/20 that was changed and clarified through the now existing TSB SA-031/21. My car has a cracked cylinder head. This is the non turbo engine but it does have cylinder deactivation which his believed to be a culprit. The cracking is known to be caused by a manufacturing defect. There i... Read more
Incident date: Mar 17, 2026
Plastic fuel supply line leaked from front of fuel tank area . the vehicle (2020 chevrolet colorado) was towed to the chevrolet service facility, after it was discovered leaking on my driveway. Gas was smelled while I was driving. I do have the failed hose. It was indeed damaged. Possibly chewed through by a rodent, mouse or squirrel. The colorado is allways parked in my blacktop driveway. Safety ... Read more
Incident date: Mar 18, 2026
The vehicle cannot be shifted into neutral if the vehicle runs out of gas. There is no way to shift to neutral and roll it to the side of the road. The vehicle ran out of gas on the interstate, automatically braked and could not be moved out of the middle of the interstate. To make matters worse, this was in a construction zone.
FORD
EXPEDITION
(2021) - FUEL/PROPULSION SYSTEM
May 8, 2026
Incident date: Apr 22, 2026
The original low pressure fuel pump failed at 114,700 miles. The symptoms of the failure were loss of power on the freeway, quickly followed by the engine stumbling, then shutting off completely forcing me to change lanes without power. The vehicles has had to be towed on 2 occasions because of this. The pump was replaced at 114,700 miles by a Toyota dealer at my own cost (no warranty, no recall).... Read more
ALFA ROMEO
GIULIA
(2021) - FUEL/PROPULSION SYSTEM
May 8, 2026
Incident date: Jan 29, 2026
No worries — here it is trimmed to under 2,000 characters: I am reporting a recurring safety defect on my 2004 Mazda RX-8 (VIN: [XXX] a repair under NHTSA Recall 1017E (Fuel Pump Ring / Discharge Pipe). Recall 1017E was completed on my vehicle on September 19, 2017. The same fuel leak has since recurred, with fuel vapor now entering the passenger cabin. Only a few thousand miles have been driv... Read more
Incident date: May 7, 2026
Weeks before the vehicle completely shut down, my car began stalling and shutting off in traffic without warning while driving. I was usually able to turn the vehicle off and restart it, and it would come back on temporarily. At red lights and stop signs, the vehicle would power down, stall, jerk forward, and then begin moving again when I pressed the accelerator. On 05/01/2026, while stopped at ... Read more
Incident date: May 8, 2026
The idle stop system frequently fails to restart the car after shutting down the engine at a stop light. In some cases the car is difficult to restart using the starter button. In other instances the car restarts and then dangerously lurches forward.
CHEVROLET
SILVERADO 1500
(2019) - FUEL/PROPULSION SYSTEM
May 8, 2026
Incident date: Apr 17, 2026
The component/system that failed or malfunctioned is the SCR (Selective Catalytic Reduction) NOx Catalyst Efficiency system, triggering DTC P20EE – SCR NOx Catalyst Efficiency Below Threshold (Bank 1). This issue began immediately after Ford Recall 24S78 (PCM software update) was performed on April 29, 2026 at Ferman Ford of Countryside. The truck had zero emissions or check-engine issues prior ... Read more
TOYOTA
SIENNA HYBRID
(2023) - FUEL/PROPULSION SYSTEM
May 8, 2026
Incident date: May 6, 2024
Whenever I refuel my truck the pressure in the fuel tank causes fuel to spit out of the fill neck. It is a common, known, issue among RAM trucks involving the fuel line. It takes me 20 to fill the tank up because of this issue, and I’m constantly having the fuel spitting out at me and the ground. This is a safety/fire hazard that needs to be addressed by RAM. Apparently the only fix is to replac... Read more