Consumer Safety Complaints
Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 59,782 complaints — component: FUEL/PROPULSION SYSTEM
Incident date: Dec 8, 2025
It seems like the computer has defaulted to receive the lowest possible gas mileage- if this is somehow communicating with the fuel system- its definitely affecting how much mileage I could be getting and robbing me of up to 100 miles per tank.
POLESTAR
POLESTAR 2
(2021) — FUEL/PROPULSION SYSTEM
Dec 8, 2025
Incident date: Oct 16, 2025
Under regen braking the car has very loud ticking in the rear and feels as if the axles are sheering themselves. Looking into the issues with other owners the culprit is the ERAD motor turns to recoup the energy. It looks like this component is used in a wide variety of Volvo based vehicles like this one and other models report the same issue. The worry comes with failure, as this is a braking com... Read more
Incident date: Aug 2, 2024
On August 2, 2024 I was driving my 2022 Ford F-350 7.3L on the interstate when I experienced sudden loss of power, engine was sputtering, obviously not getting fuel in my opinion. Engine eventually quit, and I came to rest on the side of I 20/59. No check engine light or other warning lights were ever illuminated during this episode. After 10-15 minutes of attempting to start, the engine finally r... Read more
Incident date: Oct 29, 2025
After my last oil change on October 29, 2025, I began noticing a persistent gasoline smell outside the car. Concerned, I took the vehicle to Prince Honda Tifton and explained the issue in detail. They inspected it but reported no leaks and said everything looked fine. However, the odor continued. Starting December 1, 2025, I began smelling gasoline inside the car, with a particularly strong odor w... Read more
Incident date: Nov 13, 2025
Vehicle: 2016 Kia Sorento, VIN [XXX] Incident Date: November 13, 2025 Incident Location: Durham, NC (3828 Guess Rd) Cause of Loss: Engine Fire, confirmed by Durham Fire Department Report (Incident #253663) as "originated from under the hood." TECHNICAL NARRATIVE & SYMPTOMS (CRITICAL FOR LIABILITY): I am filing this complaint to report a catastrophic vehicle fire that I believe is directly linked ... Read more
Fire
CHEVROLET
SILVERADO 1500
(2025) — FUEL/PROPULSION SYSTEM
Dec 8, 2025
Incident date: Dec 4, 2025
Purchased new and after 3 weeks (about 600 miles) I was on highway between 60-70 MPH truck started to shutter like it was losing power and would not accelerate. I complained to the sales person and he stated it ran a little rough when purchased first day - I was told it just needs to warm up. Took truck to dealer and they determined at this time it was a misfire and lifter bank issue. There ... Read more
Incident date: Oct 18, 2025
I am reporting a series of safety-related defects involving the electrical, cooling, and fuel systems of my 2021 Porsche Cayenne E-Hybrid. The vehicle was initially brought to the authorized Porsche dealership due to an electrical system error, and the dealer kept the vehicle for an extended period. After approximately five months, the vehicle was returned to me without a clear explanation of the ... Read more
Incident date: Jun 10, 2025
Car will not shift and shutters, this is putting myself and others at risk. The problem was confirmed by a dealership. There is now a check engine light in the vehicle
Incident date: Dec 4, 2025
I purchased this vehicle used in August 2025 from the estate of a friend's relative. The records show it was meticulously maintained and no recall notices have been unaddressed. The prior owner used it infrequently and it still has just under 90k miles. There were no major engine issues when my local repair shop (over 12 years and 3 vehicles) inspected all systems, and the vehicle passed for PA st... Read more
Incident date: Dec 5, 2025
Dear NHTSA, On two separate occasions—May 2025 and December 2025, approximately six months apart—I experienced fuel leaks from the upper fuel filter on my 2017 F-350 while driving. Both filters had previously been replaced with genuine Ford parts. I am deeply concerned that my safety was compromised during these incidents. In both cases, diesel fuel was leaking down the engine compartment wit... Read more
Incident date: Dec 1, 2025
The vehicle emits a smell of fuel into the cabin of the car, and if the windows are up, this makes the driver sleepy and could cause a crash. It does not read fuel levels properly. The car has been taken to Butler, who said they could not find a problem. It was then taken to Audi Agusta (Gerald Jones), they replaced a fuel line that had to be correctly tigheted by another servicer Autobahn Autom... Read more
LAND ROVER
RANGE ROVER SPORT
(2016) — FUEL/PROPULSION SYSTEM
Dec 8, 2025
Incident date: Dec 1, 2025
The Diesel Exhaust Fluid system on my 2016 Range Rover Sport has a recurring defect that triggers the warning “Incorrect Diesel Exhaust Fluid Quality Detected” followed by a “No engine starts in XX miles” countdown. This defect has happened repeatedly over several years despite multiple repairs including injector replacement, injector housing replacement and eventually a complete DEF tank ... Read more
Incident date: Dec 8, 2025
UNKNOWN FUEL LEAK needs added to Recall list . It is currently at the Chevy dealership in Van Buren Arkansas getting looked at on the fuel leakage. I'm going to upload some documents for y'all to look at and consider. Everything that has been stated in these recall is exactly what my car is doing and has wrong with it. I'm just asking for it to be added on this recall list because it needs to be y... Read more
Incident date: Oct 10, 2025
A couple of months ago, my car started running a little rough as it would sit in idle mode. When suddenly my check engine light came on. I checked the codes and they seemed to be P0445 Evaporitive emission system leak detected (large leak). And P0441 Evaporative emission system. Incorrect Purge Flow. P0505 Idle control system. And P0171 System to Lean Bank 1 and P0174 System to Lean. Bank 2 and... Read more
Incident date: Dec 2, 2025
The car while driving at normal highway speeds announced that there was a high risk of electrocution associated with driving in wet conditions. This was via a red screen in the driver display. Car is 2025 R1T with 15,000 miles on it. Anyway near the vehicle was at risk of being exposed to 400v electricity.
Incident date: Aug 1, 2025
In August 2025, my 2017 Audi A3 (VIN [XXX] ) experienced repeated stalling, strong gasoline odors inside the cabin, and a check engine light immediately after Audi completed recall-related service. The safety issue was later confirmed by the dealership to be caused by a failed suction jet pump (NHTSA Recall 24V110), which allowed fuel to enter the EVAP system and leak into the rear seat area and c... Read more
1 injured
Incident date: Nov 27, 2025
On 5/15/2024 and 5/21/2024 I had sudden uninteded acceleration. I had a auto shop try to solve the problem by replacing the air fuel ratio sensor and the mass air flow sensor. This seem to fix the issue until 11/27/2025 & 12/7/2025 when the sudden uninteded acceleration returned.
Incident date: Dec 1, 2025
Gas filler neck is loose, making it difficult to fill the gas tank without spillage. I don't recall how long this has been an issue, but it has been a problem for multiple years. There have been no incidents that preceded this problem.
Incident date: Dec 5, 2025
My fuel line came out while I was driving and almost cause my car to catch fire. Which caused my check engine light and other sensors to come on. After further inspections my vehicle indicated my fuel line/hose caused my engine to enter into limp mode explaining on my dash board as Reduce Engine Power.
Incident date: Dec 7, 2025
Incident #1: [XXX] The vehicle would not accelerate after coming to a stop at an intersection. The vehicle would not exceed 20 MPH with oncoming traffic from both the East and West as I was turning West from a North Bound Road. On coming traffic was traveling between 45 and 50 MPH. I was clearly nearly broadsided. The car displayed flashing lights on the dash as I was attempting to accelerat... Read more
JEEP
GRAND CHEROKEE
(2022) — FUEL/PROPULSION SYSTEM
Dec 7, 2025
Incident date: Aug 1, 2025
The vehicle losses propulsion. The EV battery drains rapidly. Electronics and hazards will not turn off at times. The head unit screen and user interface is unstable and in consist. Instrument cluster provides has had previous failures.
Incident date: Nov 28, 2025
Upon engine start up at the home of my S/O, [XX], the warning "Service Automatic Throttle Control" appeared on the dashboard. Placing the vehicle into gear first in reverse, then in drive resulted in sudden acceleration and erratic lurching. I had no brakes whatsoever. At one point my S/O nearly hit on the dash per signed affidavit. I had to place my 2024 Jeep Compass in Park in order to stop and ... Read more
Incident date: Dec 6, 2025
Loss of power/accelleration. Multiple times. Issue has always occurred when turning left quickly then trying to accellerate. to make the immediate uphill. The accellerator goes dead for 3-4 seconds, then works. Engine RPM does not speed up when commanded, but then does after several seconds. By then it has been pushed to the floor attempting to make it over the upcoming hill. This is going to caus... Read more
Incident date: Dec 6, 2025
Car is forecasted to get 290 miles off a full tank after doing nothing but highway driving. 10 miles less than when I first drove it (off the lot and primary highway driving) and 60 miles less than it should according to Mazda statement of 21-30mpg.
Incident date: Jan 15, 2025
Purchased CPO Ford F150 in 2000 to replace Explorer in MA. Used 4 wheel drive in winter the past two seasons to learn after spending over $1000 and driving a vehicle with reduced MPG due to a known TSP 24-2188 that this is a defect that affects fuel efficiency by close to six miles per gallon. Called Balise Ford after learning updated TSB requires flashing of the onboard TCCM. They would not to... Read more
Incident date: Nov 1, 2025
UNKNOWN ; I believe that my Jeep Wrangler 4XE in connection with recall : A7C/NHTSA 25V-710 created this safety hazard. Around the end of October / Beginning of November my Jeep performed a software update like it does from time to time and within a few days the vehicle shut off completely without any prior warning. I was driving to work, luckily on a side street going 20 miles an hour pulling... Read more
Incident date: Jun 8, 2024
I got my engine replaced during the summer of 2024 since the oil drive belt failed in my engine. This was due to the recall. I took my car to Baumann Ford in Genoa. I got my car back in August of 2024 after this occurred in June of 2024. I went 2.5 months without my car. Once I got it back the check engine light has come on several times for various issues pertaining to the engine. In the la... Read more
Incident date: Dec 5, 2025
I received the recall of my leased vehicle and I immediately called Chrysler Stelantis and was told that there was nothing they could do. This recall materially restricts the safe use of my leased vehicle. I request early termination of my lease without penalty OR a replacement vehicle. I am a 100% disabled veteran and cannot comply with the recall’s conditions They stated that they will take b... Read more
Incident date: Dec 6, 2025
"Vehicle is subject to Recall 68C (Fire Risk). Manufacturer states remedy is 'Not Yet Available.' I am instructed not to charge the battery and to park away from structures. I cannot safely park the vehicle at my home or use the electric propulsion I am paying for. The vehicle presents an immediate fire hazard while parked."
JEEP
GRAND CHEROKEE
(2024) — FUEL/PROPULSION SYSTEM
Dec 6, 2025
Incident date: Dec 6, 2025
Vehicle is subject to Recalls 68C (Fire Risk) and 78C (Loss of Propulsion). Manufacturer states remedy is 'Not Yet Available.' I am instructed not to charge the battery and to park away from structures. I cannot safely park the vehicle at my home or use the electric propulsion I am paying for. The vehicle presents an immediate fire hazard and risk of catastrophic engine failure on public roads.
Incident date: Nov 20, 2025
Component/System Failed: The engine of my 2016 Chevrolet Volt experienced a sudden internal crack, leading to complete engine failure. The engine is available for inspection upon request. Safety Risk: The engine failure rendered the vehicle completely inoperable, posing potential risk if it had occurred while driving. Sudden loss of engine power could have caused a crash or left me stranded in tra... Read more
Incident date: Aug 14, 2025
Dear Sir or Madam, I purchased a 2023 Nissan Rogue for $24,510.00 from a New Jersey Nissan dealership. Only 45 days after the purchase, Nissan issued two separate safety recalls involving a risk of crash. Nissan failed to provide the necessary parts for months and did not remedy the safety defects within a reasonable time, as required under the Federal Motor Vehicle Safety Act (49 U.S.C. Chapter ... Read more
DODGE
GRAND CARAVAN
(2016) — FUEL/PROPULSION SYSTEM
Dec 6, 2025
Incident date: Dec 3, 2025
My 2016 dodge grand caravan has all of a sudden lost power on half the fuse box making it so the key (fob) says iuyts A bad key a total of 3 times so far as well as this time will not turn over at all, also the last time I went to put fuel in it half the gas was on the ground due to a faulty gas line on the fuel neck. It also has a fluctuateing rpm at stop lights. And might turn off and be hard t... Read more
Incident date: Oct 1, 2025
My 2022 Ram 2500 6.4L HEMI has a long crank/hard-start issue every morning. It takes 5–6 attempts to start when the vehicle sits overnight. After starting once, it runs normally the rest of the day. I also had issues where the truck struggled to start after refueling. I replaced the gas cap and EVAP purge valve, which improved the refueling issue, but the long-crank cold start continues. I sus... Read more
Incident date: Nov 29, 2025
-The radiator hose malfunctioned and began to leak fluids onto my garage floor for 7 straight days. -My safety as well as others on the road were at risk because at anytime my vehicle could have lost all coolant and overheated. -The problem was confirmed by the service team at my dealership when I dropped it off for diagnosis. -There was absolutely no warning lamps or messages prior to failur... Read more
Incident date: Jul 15, 2025
The vehicle has stalled twice while driving on a fully charged battery. I was using the 1-pedal driving mode (“Range” mode) during both events. When the stall happened, the system applied the brakes and the steering wheel locked, and I was unable to steer. I was able to restart the car after a few seconds each time. The first stall occurred in town at about 35 mph on a busy road. The second o... Read more
Incident date: Jun 1, 2025
I have been trying to register my vehicle in California for several months, however, in order to do so, I need the car to pass SMOG. Initially I was told that the issue was related to an emissions sensor and that I had to drive the vehicle a few more miles to get the sensor to register properly. This turned out not to be the case. A short time later, the fuel gauge completely stopped working. ... Read more
Incident date: Dec 5, 2025
2022 Ram 1500 5.7L eTorque Stalling mild-hybrid HEMI would shut off unexpectedly while traveling at low speeds, prompting the vehicle to shift into park and engage the emergency brake. intermittent ability to restart. the battery fault symbol lighting up.
Incident date: Dec 2, 2025
All the warning lights came on. I took the vehicle to the dealer for diagnosis. They told me that the problem was the fuel injectors. The vehicle only has 40,000 miles. They said there was a factory problem with the programming in the ECU and they are aware of the problem. They have issued an extended warranty for this. They now refuse to honor the warranty because my title is a salvage title. A s... Read more
VOLKSWAGEN
ID.4
(2023) — FUEL/PROPULSION SYSTEM
Dec 5, 2025
Incident date: Oct 21, 2025
At a stop, the car began rapid acceleration by itself, the auto emergency brake began but it bypassed it and began accelerating again causing me to rear end someone at a red light
Crash
Incident date: Jan 3, 2025
I am smelling gas every time I put gas and it won't start after putting gas there's a strong smell of gas inside my vehicle the recall has not been fixed yet I am a single mother and this is a safety risk issue how do I go forward powertrain is also still coming up I have other things popping up saying recalls were never fixed please help
Incident date: Dec 1, 2025
Vehicle: 2024 Jeep Wrangler 4xe Manufacturer: Stellantis / Jeep Recalls Involved: •High-Voltage Battery Fire Risk Recall (park-outside / do-not-charge) •Engine Casting / Sand Contamination Recall (Recall 68C) — risk of sudden loss of propulsion and fire NHTSA Case: If referencing dealer/Jeep case → Case #94839085 Mileage: [insert mileage] VIN: [insert VIN] Complaint Description: My 2024 J... Read more
Incident date: Nov 29, 2025
Honda had a fuel pump recall but the fuel pump issue is causing fuel injectors to go bad. Rough idling and loss of power
JEEP
GRAND CHEROKEE
(2024) — FUEL/PROPULSION SYSTEM
Dec 5, 2025
Incident date: Nov 21, 2025
Recall 25V-741 (Manufacturer Recall 68C) affects my 2024 Jeep Grand Cherokee 4xe. The recall notice states that, due to potential high-voltage battery cell separator damage, the vehicle may catch fire even when powered off. Jeep instructs owners not to charge the vehicle and not to park inside garages or near structures. There is no remedy available, and Jeep has stated that remedy identification... Read more
Incident date: Dec 1, 2025
Car has developed a fuel leak once again in the rear of the vehicle. this is the second time a fuel leak has been noted. the first time the mechanic replaced a portion of the line that had corroded and was leaking fuel near the driver rear tire. now the leak is in another section of the original pipe near the fuel tank. this is poor quality and engineering.
Incident date: Nov 6, 2025
In November 2024, my 2022 Kia EV6 became suddenly non-drivable due to electrical failure consistent with a repeat ICCU/12-volt system malfunction. The vehicle would not start or maintain normal electrical power and became stuck in accessory mode, creating a loss of propulsion and complete loss of transportation. This vehicle previously experienced an ICCU failure earlier in 2024 that required dea... Read more
Incident date: Nov 7, 2025
With only 32,885 miles, engine light came on due to (P0456) EVAP small leak. Went to an auto shop and Ford dealer for diagnostic scan. Both technicians found that there is a bit of smoke coming out from the top of the fuel tank due to a small stress crack at the port near the canister vent hose as well as a small crack below fuel pressure sensor tube. New fuel tank replacement was recommended as t... Read more
Incident date: Nov 26, 2025
Fuel pump failure mid-traffic in busy two lane road, unable to start vehicle. The engine sputtered and then halted with all warning lights on dashboard lighting up. Full propulsion of the vehicle ceased while in traffic causing car to be dead on the side of the road until police and tow truck could be dispatched. If this occurred on a busier road or in a 65 mile per hour divided highway, this coul... Read more
Incident date: Oct 23, 2024
The catalytic converters for the Ford Explorer Utility Police Interceptor fail prematurely, degrading the emissions from the vehicle and causing the vehicle to fail emissions testing. Although Ford has implemented a Customer Satisfaction Campaign 22M06, they do not inform owners of the campaign or potential problem. My car was inspected by two Ford dealerships who simply cleared the error code (P0... Read more
MERCEDES-BENZ
C300
(2016) — FUEL/PROPULSION SYSTEM
Dec 5, 2025
Incident date: Mar 4, 2024
My 2016 Mercedes Benz C300 started giving off funky fumes last year in 2024, now the fumes have turned into the smell of gas in 2025. Everytime that I call the dealership on Rockside Rd./ Broadway, located in Bedford Ohio, they give me an excuse as to why it's not their responsibility to correct the issue. What can I do?