Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM

Incident date: Aug 30, 2026

WHEN I UNLOCKED THE DOOR AND ENTERED THE TRUCK GAS STARTED LEAKING / pouring from the top of the fuel tank. ON THE GROUND BEFORE I STARTED THE MOTOR. IF I HAD DRIVEN THE TRUCK VERY POSIBLE IT COULD HAVE CAUGHT ON FIRE. ITS A 2019 WITH 61598 MILES. I FOUND A FUEL PUMP RECALL N192283991 SAID FOR CERTAIN 2019-2020 SILVERADO MODELS IT APPEARS I HAVE THE SAME PROBLEMS HAVE NOT CHECKED WITH A DEALER YET... Read more

Incident date: Aug 29, 2026

We were driving full speed down the highway and the vehicle completely shut down steering wheel locked and we were stranded for six hours. Turns out the dealer said it was just the battery and they fixed the grounding of the battery. I’m sorry but I’m not satisfied with this response. I’m scared to drive this vehicle.

Incident date: Apr 13, 2026

This problem isn’t just the 6.2L engine. My 22 Suburban has the 5.3L and had engine failure on the freeway going 70 mph in April 2026. Loud noises and loss of power. Towed to dealership and was confirmed that it was the same issues as the 6.2L. The dealership only replaced certain components (gears, rods, camshaft etc.) Parts replaced and vehicle returned a month later but still loss of power an... Read more

Incident date: Aug 30, 2026

I was driving my 2023 Honda CRV Hybrid on the [XXX] on Sunday, XXX. 5 minutes prior to reaching the interchange where the [XXX] connects to the [XXX], all of the lights on my dashboard flash on, but the car was still running. I got onto the [XXX] and prior to reaching the [XXX] exit, my car suddenly stops accelerating at full power. As I push on the accelerator, I can barely move my car. I pull ov... Read more

Incident date: Aug 21, 2026

The High-Pressure Fuel Pump (HPFP) on my vehicle has experienced a catastrophic premature failure for the second time, presenting a severe and immediate safety hazard. This vehicle was previously serviced under NHTSA Recall 21V-586 in 2022 at 66,165 miles, during which the original defective fuel pump was replaced by an authorized BMW dealership. At approximately 123,000 miles, the replacement pu... Read more

Incident date: Aug 25, 2026

Failure of the evaporative emission purge pump at 34,600 miles. Diagnostic code P146B (pump failure). VIN not included on the affected vehicle list but should be. Failed pump part number is 25204641 (matches affected pump part numbers).

Incident date: Jun 10, 2026

There is an issue with the fuel pump where it would stall or shut off while driving or at a stoplight

Incident date: Sep 1, 2026

My vehicle was with ANCIRA GMC Boerne for approximately three weeks where they replaced the transmission control system/module, the centralized OnStar module, and diagnosed both rear screens for replacement. Approximately one month after getting it back, at only 49,800 miles, I experienced a complete loss of propulsion. The vehicle shut down while I was driving. Given the recent transmission re... Read more

Incident date: Aug 22, 2026

Since taking delivery of this brand new 2026 Toyota Tundra Hybrid, I have experienced a persistent shuddering at low speeds, approximately 15 to 25 mph. The shuddering is most pronounced during slow, gradual brake application — the more gently the brake pedal is pressed, the more severe the shudder. It is also present to a lesser degree during acceleration. The issue appears to involve the trans... Read more

Incident date: Sep 2, 2026

Customer Satisfaction Notification T23 (TSB 18-031-17). Under this T23 a PCM software flash and a replacement EGR valve assembly were required. My dealer only did the software flash and my car now threw out an active PO401 (EGR Flow Insufficient Detected"). Which is a direct result of the failed software update and the physical damage caused by this known issue. Dealer is refusing the repair along... Read more

Incident date: Aug 20, 2026

Update Re: ODI Complaint Number: 11759237 Subsequent Actions and Manufacturer Refusal to Remediate Safety Defect: Following the [XXX], acute safety incident—where the vehicle lost motive power and entered severe limp mode on [XXX] immediately upon release from Sheehy Hyundai of Chantilly—the vehicle remained in dealer custody for 11 days (August 20–August 31, 2026). Failure to Diagnos... Read more

Incident date: Sep 2, 2026

I’m having the same mechanical issues as everybody else all dashboard lights on and doesn’t even let me drive the vehicle. It gets stuck

Incident date: Aug 6, 2026

While sitting at a red light, the truck will automatically shut off when I take my foot off the gas pedal. It has happened about 10 times over the last 6 months.

Incident date: Mar 29, 2026

I am reaching out to NHTSA due to a vehicle that I believe will get me and/or my family in a major accident and cause serious injury or death. The vehicle that I had purchased in 07/08/2025 had a clean history report and was bought at 54,587 miles. It started having issues 8,563 miles later (odometer reading 63,150 ) on a trip that was 400 miles round trip. I was driving the vehicle on a highway a... Read more

Incident date: Sep 1, 2026

,am writing regarding a severe safety issue at the [XXX] Mitsubishi location. Over a month ago, I brought my 2004 Mitsubishi Endeavor in for an open federal safety recall regarding a fuel leak (NHTSA Recall 10V065000). I was sent away without a safe vehicle while parts were 'ordered.'Five days ago, the new service manager promised a callback the next day. I was ghosted. Today, I attempted to follo... Read more

Incident date: Aug 20, 2026

Vehicle sent alert on phone saying battery critically low, then the vehicle started having fuel gauge issue and started lurching. Shut the vehicle down saw a P129F in the alerts. Checked battery vehicle was a no start. Luckily near a shop so it wasn't catastrophic and was able to r eplace the fuel pump control module and it instantly started. This part NEEDS to be recalled it is a safety hazard... Read more

Incident date: Aug 1, 2026

I have been experiencing a gas smell issue with my Toyota Highlander near the rear of the car by gas cap area upon putting in gas and driving. The smell starts typically when it’s a hot day outside and I only usually get half a tank worth of gas. After getting gas and driving about 15-30 mins. Is when the smell of gas starts. I recently took my car it to the local Toyota dealership and they chec... Read more

Incident date: Aug 24, 2026

Fuel smell filling the cabin due to cracked fuel pump. Likely associated with fuel pump cover recall notice (recall code AH06) Dealerships refused coverage.

Incident date: Mar 1, 2025

My engine has failed twice. I am now on my third engine. The vehicle stalled while driving on a highway, was in the shop for nearly 3 months and was "fixed" with same 6.2 engine. Eight months later it stalled again was in the shop for 2 months with a new engine. I was informed that they still don't know the issue and they just put the same type of engine. A bandaid was placed in my vehicle and I'... Read more

Incident date: Jun 29, 2026

I am reporting a potential safety defect involving my 2021 Hyundai Palisade Calligraphy AWD. The vehicle has experienced repeated engine and drivability problems and multiple breakdowns following replacement of the engine by Hyundai. The original engine developed excessive oil consumption and was ultimately replaced by Hyundai with a new engine. Following the engine replacement, the vehicle expe... Read more

Incident date: Aug 19, 2026

Car has stalled out on road multiple times. In shop one day for software update. In shop two days for fuel pump replacement. Has been in shop 13 days and counting with no diagnoses currently. First stall out occurred at 55 mph.

Incident date: Aug 28, 2026

NHTSA SAFETY COMPLAINT SUMMARY Vehicle Identification: 2021 Honda CR-V Touring (1.5L Turbo) VIN: ⁠[XXX]⁠ Current Mileage: 91,259 miles Failed Component: High-Pressure Fuel Pump (HPFP) & Associated High-Pressure Fuel System Diagnostic Trouble Codes: ⁠P0087⁠ (Fuel Rail/System Pressure Too Low) Technician Diagnostic Findings & Symptoms: Vehicle experienced sudden loss of power, erratica... Read more

Incident date: May 15, 2024

Transmission stopped at 29,000 miles, engine died and was replaced at 32,000 miles

Incident date: Aug 14, 2026

AT 45,261 MILES, THE CHECK ENGINE LIGHTS CAME ON AND THE VEHICLE WOULD BARELY START AND RUN. IT WAS TOWED TO A DEALER AND WAS AGAIN DIAGNOSED WITH CARBON BUILD-UP ON THE INTAKE VALVES. THIS IS THE SECOND OCCURRENCE IN JUST OVER A YEAR. IT WAS REPAIRED, AND AGAIN, OTHER THAN THE REPAIR, NOTHING WAS DONE TO PREVENT THIS FROM HAPPENING A THIRD TIME!

Incident date: Mar 27, 2025

AT 26,453 MILES, THE CHECK ENGINS LIGHTS ALL CAME ON AND THE VEHICLE WOULDN'T RUN. IT WAS DETERMINED THAT THE INTAKE VALVES HAD EXCESSIVE CARBON BUILD-UP ON THEM. THE ISSUE WAS REPAIRED BY THE DEALER. I CONTACTED SUBARU OF AMERICA TO ADVISE THEM OF THIS SITUATION, STATING THAT THE ISSUE WILL HAPPEN AGAIN BECAUSE NOTHING WAS DONE TO PREVENT THIS FROM RECURRING. IF THIS HAD HAPPENED WHILE MY WIFE W... Read more

Incident date: Aug 22, 2026

2017 Volvo XC90 T8 plug-in hybrid, approximately 81,000 miles, experienced intermittent hesitation/loss of propulsion when accelerating. When acceleration is requested, the vehicle can hesitate before power is delivered, creating a serious safety concern when entering, merging into, or crossing traffic because expected acceleration is not immediately available. Diagnostic testing identified fault... Read more

Incident date: Dec 5, 2021

Constant strong fuel smell that last for day I'm a disabled veteran and I had really bad headaches after driving each time. I have taken vehicle in to dealership and told them about fuel smell problem and they reported they couldn't find issue but even after my vehicle still smells like fuel so much that I can taste it and get headaches from it also family gets headaches to. At the current moment ... Read more

Incident date: Aug 10, 2026

[XXX] It's security risk, Honda customer service not taking any ownership. Anything happens to my family who is going to take responsibility. Please open case against and help all customers who owns HONDA car. I done what ever honda delears recommanded and paid alomost $2000. Please take some action ASAP anything happens to me or my family then HONDA and NHTSA are responsible. Waiting your rep... Read more

Incident date: Aug 31, 2026

At 5:16 pm, CST. I was stopped at a stop sign headed west on a 25 mph road crossing a 30 mph road (that does not have a stop sign) in Illinois. After waiting for a an appropriate gap in traffic, I attempted to accelerate though the interesting. I released the brake pedal and attempted to accelerate. The vehicle barely accelerated. The engine seemed to minimally climb in RPM and only accelerated mi... Read more

Incident date: Jun 26, 2026

We were asked by Nissan corporate to bring in the vehicle for a safety recall related to the battery. The Nissan dealership updated the battery software then gave the vehicle back to us. However, as soon as we drove away the dash lit up with warning lights. We were on the freeway so we pulled over. It was a dangerous situation. We called the dealership and they required us to bring the car back. S... Read more

Incident date: Aug 12, 2026

I own a 2019 Honda HR-V, VIN [XXX]. My vehicle required replacement of the fuel pump motor associated with Honda’s fuel-pump recall. On XXX, I had the fuel pump replaced at Firestone Complete Auto Care because the recall repair had not been performed on my vehicle. The fuel pump cost $969.77, and the total repair cost was approximately $1,200 including labor. I subsequently submitted a reimbur... Read more

Incident date: Aug 30, 2026

My 2024 Cadillac Escalade had the 6.2 v8 engine recall done in 6/25. I’ve put less than 8k miles on it since and just rolled 32400 miles total. While driving with my family in the car on 8/30 on the highway, it lost all power and just shut off while driving highway speeds. I was able to safely stop but very dangerous. Vehicle would not restart and had to be towed to dealer.

Incident date: Apr 1, 2026

My 2021 Kia Seltos SX Turbo (1.6L Turbo engine) is experiencing severe, excessive oil consumption, burning (and heavy smoke ) approximately 1 to 2 quarts, (Kia dealer oil change standard amount) of oil every 1,000 miles without any external visual leaks. A formal diagnosis by a certified Kia dealership confirms that heavy carbon buildup has accumulated around the piston rings, causing severe ring ... Read more

Incident date: Aug 20, 2026

I purchased a new 2027 Infiniti QX80 Autograph, VIN [XXX], from Infiniti of [XXX] on XXX with approximately 10 miles. On XXX, the day after purchase, I contacted the dealer because I noticed a strong raw gasoline/fuel-vapor odor after driving the vehicle, shutting it off, and parking it inside my garage. The dealer initially advised me to wait 4-5 days because the vehicle was new and suggested the... Read more

Incident date: Aug 9, 2026

This vehicle was subject to NHTSA Recall 22V-767 / Stellantis Recall Z96 for a defective Bosch CP4.2 high-pressure fuel pump (HPFP) known to fail and release metal debris into the fuel system. The recall remedy (HPFP replacement) was performed at an authorized Stellantis/Ram dealership on 3/29/2024. On 8/9/2026, while driving the vehicle suddenly lost engine power and blocked the road in the left... Read more

Incident date: Aug 26, 2026

Car stalled while driving in traffic XXX. Engine died. Warning lights ON. Restarted. Stalled 3 more times in traffic but luckily had space to pull off & engine restarted. Made it into my garage. Restarted, Check Engine Light was ON, but went OFF after time. Car would NOT move in gear. Retried several times. Presently (XXX) will crank but WON'T start. Battery good. Looking for anything else obviou... Read more

Incident date: Jan 24, 2026

In January 2026, at approximately 80,000 miles, the CVT in my 2022 Honda HR-V AWD experienced a major internal failure. The failure presents a safety concern because loss of CVT function can cause loss of acceleration/motive power during highway driving, merging, lane changes, or intersection crossings. The problem was confirmed by an authorized Honda dealer. Honda's HDS diagnostic system initi... Read more

Incident date: Aug 28, 2026

Earlier that morning the cluster displayed "Service Power Steering - Drive With Care" at 12,925 miles. I photographed it at a traffic light. The vehicle drove normally on that leg, steering assist was not lost, and I dismissed the notification, which cleared. I parked. On restarting a short time later, the vehicle went into failure mode. While driving on surface streets it lost power steering ass... Read more

Incident date: Aug 12, 2026

While driving, the car began stalling, and the info window said to shift to "neutral" and restart the vehicle. Attempted this, and the car just stopped in the middle of the street, unable to move it to the side. The info window started saying "no fuel" and I was unable to restart the car to move it off the street. Had to call my local mechanic since there is no Chevy dealership in my area. The... Read more

Incident date: Jul 3, 2026

On 6 occasions over the last 2 months when coming to a stop the engine will increase rpm to 1600 forcing much extra brake pressure to stop, forcing me to shutoff the engine. No codes or indicators and the dealer can't duplicate. I mentioned to the dealer that the car will accelerate while holding down the brake thinking that as a clue as to what's wrong and the service tech told me that is normal ... Read more

Incident date: Aug 31, 2026

On August 31, 2026, while driving my 2025 Volkswagen Atlas Cross Sport on the highway, multiple warning lights illuminated and the vehicle stopped operating while I was in traffic. The sudden loss of vehicle operation created a serious risk of a collision and placed me and other motorists in danger. This vehicle has experienced repeated problems including rough operation, hesitation/loss of accel... Read more

Incident date: Aug 22, 2026

While driving on a bridge at under 20 mph, the vehicle's head gasket failed, causing the engine to overheat and coolant to leak from within the engine. The vehicle threw diagnostic trouble code P2601 and immediately entered "limp mode," severely cutting engine power and vehicle speed. Because this happened on a bridge with no shoulder to safely pull over, the sudden loss of power created a serious... Read more

Incident date: Jul 26, 2026

I am reporting a severe, repeating, and life-threatening safety defect involving the Mercedes-Benz Sprinter chassis on my 2020 Entegra Qwest motorhome. The vehicle intermittently and without warning drops into "limp mode" while traveling at highway speeds. When this occurs, the vehicle suffers a sudden, drastic loss of propulsion, forcing the motorhome down to dangerously low speeds on active, hig... Read more

Incident date: Aug 26, 2026

My car all of a sudden lost drive power while I was driving up Parleys Canyon on I-80. My car started slowing down in traffic rapidly and I had to make emergency maneuvers to get to the side of the road. After the incident the car had trouble accelerating and couldn't keep up with traffic to get it to the shop. This is an active recall and Nissan refuses to fix the battery.

Incident date: Aug 31, 2026

When getting into the vehicle to drive, there are instances where one is unable to put the vehicle into drive. Center driver screen displays an issue “remove charge cable before start” and there is no charging cable connected to the vehicle. I have been put in situations in which I have been late to events, deliveries I had to drop off have been late, and I have been stuck/stranded in random p... Read more

Incident date: Jul 1, 2025

Recall letter received dated AUGUST 2025 advising of fire risk. To date NO PARTS AVAILABLE. UNACCEPTABLE. Recall 25S76/25V467

Incident date: Aug 1, 2026

Vehicle: 2012 Toyota Tacoma VIN: [XXX] Toyota Special Service Campaign 20TC01 was performed on September 19, 2024, at approximately 103,417 miles. The campaign addressed the secondary air injection system, including the air injection pump and air switching valves. According to Toyota's repair records, the dealer installed an air switching valve kit, air pump repair kit, and air pump cover under ... Read more

Incident date: Aug 10, 2026

purge pump failing confirmed at dealership this part has been recalled on same truck but not specifically this vin . I was told I need to report it to you guys so that it could ge added.

Incident date: Aug 27, 2026

On my 2021 Porsche Cayenne Base, which is equipped with the 3.0L V6 EA839 engine, I brought the vehicle to the dealership for a recall service. During inspection, the dealership found a leaking water pump and quoted $8,500 for repairs. There were no visible signs of a coolant leak on the ground, indicating an internal seal failure. My independent technician confirmed that coolant is leaking inter... Read more

Incident date: Aug 21, 2026

My 2022 GMC Sierra started hesitating two weeks ago between the speeds of 17-35 mph. It also hesitates going downhill. When I try to accelerate it hesitates causing a serious safety issue for me driving. I cant trust to move when I need to move across a busy intersection with semi tractor trailers coming at me. I can trust it to tow or haul anything anymore. This is well known and documente... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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