Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 60,899 complaints — component: FUEL/PROPULSION SYSTEM
Incident date: Jan 4, 2026
El problema es exactamente en el tanque de la gasolina, se está saliendo la gasolina en la unión de la manguera de llenado con el tanque de gasolina. Esto representa un riesgo no solo para mi seguridad sino también para cualquier persona.
Incident date: May 29, 2026
I DROPPED OFF MY CAR AT THE COVINA KIA DEALERSHIP EXPLAINING THE RECALL AND THE ISSUES I NOTICE SUCH AS A BULGE IN THE VERTICAL PORTION OF THE SEAT NEAR WHERE THE CALVES TOUCH. THE SEAT ALSO FEELS DIFFERENT FROM THE OTHER SIDE OF THE CAR. THEY SAID THERE IS A 3 BUSINESS DAY WAIT TO EVEN BE DIAGNOSED AND DID NOT ALLOW A RENTAL CAR. I HAD TO FIGURE OUT TRANSPORTATION. I HAVE NOT RECEIVED AN UPDATE O... Read more
CHEVROLET
SILVERADO 1500
(2022) — FUEL/PROPULSION SYSTEM
Jun 1, 2026
Incident date: May 16, 2026
Wife was shopping with our kids. Stated she smelled gas and it continued to get stronger smelling as she drove. Noticed the mile to empty graph was going down really fast. I had her pull over at a safe location and look underneath the truck for anything out of the ordinary. Found gas running out of the engine bay dripping on the hit exhaust and atomiziing. I had her shut the truck off immediatel... Read more
Incident date: Jun 1, 2026
The fuel gauge in my 2015 Taurus/Interceptor is showing inaccurate fuel levels; it will show there is less fuel in the tank than there actually is, causing me to think I am possibly going to run out of fuel. Example: I will fill the fuel tank when the gauge reads 3/4, which should be around 5 gallons of fuel used. The amount of fuel being put in the tank is significantly less than what the fuel ga... Read more
Incident date: Apr 10, 2026
The fuel injectors failed for the exact same reason as other VINs that Honda issued an extended warranty for. The fuel injectors failed without warning and went into limp mode. The vehicle barely moved in rush hour in an unfamiliar city with very busy traffic. I reached out to Honda and they could not provide an explanation as to why the warranty wasn't extended for the fuel injectors like they... Read more
Incident date: Mar 30, 2026
Prior to [XXX] The vehicle ran rough and sputter excessively. I took car to local repair shop. Diagnostic equipment determined the fuel injector needed to be replaced. Vehicle ran better but continued to sputter and ride rough on occasion. Prior to [XXX], the vehicle stopped operating properly. The vehicle would not travel faster than 20 mph and sometimes would stop completely in the middle of the... Read more
MERCEDES-BENZ
EQB 300 4MATIC
(2023) — FUEL/PROPULSION SYSTEM
Jun 1, 2026
Incident date: Feb 16, 2026
MB recall is since Feb 2026 and they neither ready to fix it not ready to provide a proper compensation . The vehicle is currently unusable for the following reasons: 1. Safety Catch-22 (Fire vs. Theft): Due to the fire hazard associated with the current battery recall, I cannot safely charge or store the vehicle in my garage. However, the local Township Police have explicitly advised against keep... Read more
Incident date: Nov 27, 2024
Between XXX, a 2024 Chevrolet Equinox RS experienced repeated sudden loss of engine power, throttle control, and steering control at highway speeds. Fuel management system, turbocharger, and catalytic converter failed repeatedly. GM-authorized dealer confirmed defects on multiple warranty repair orders. Breakdown 1: Nov 2024, interstate, rain, nighttime. Vehicle lost power and steering surrounded... Read more
Incident date: May 13, 2026
2021 Lincoln Nautilus Reserve 2.7-liter twin-turbocharged V6 with coolant intrusion caused by a blown head gasket on cylinder #6. Vehicle would not accelerate properly and lurch forward when the gas pedal was pressed over 25%. The issue was taken to the shop and not found. The issue progressed and was taken to the shop a second time. The issue was found from a misfire code on cylinder #6. Vehicle ... Read more
HYUNDAI
SANTA FE HYBRID
(2025) — FUEL/PROPULSION SYSTEM
Jun 1, 2026
Incident date: Jan 14, 2026
While driving on the freeway at approx 65mph, the car suddenly starting de-celerating and forced me to pull over to emergency shoulder/lane and try to determine the cause. The car is a "Hybrid" and the dashboard stated to put car in Park and Idle the Engine over 2000rpm to charge up the Battery. ( i still don't know which Battery they were speaking of...Engine Battery or Hybrid Battery) I sat ther... Read more
FORD
BRONCO SPORT
(2023) — FUEL/PROPULSION SYSTEM
Jun 1, 2026
Incident date: May 15, 2026
On May 15, 2006 I was turning slowly into a parking space perhaps 3 to 5 miles an hour. My vehicle suddenly surged forwarded and accelerated on its own. I hit a wall. No warning lights appeared. No crash warning or any beeping of any sort. My car had a recall for the fuel injector. In October 2025 Ford sent out someone to adjust the software at my home. I do not believe a tube was ever inserted. W... Read more
Crash
Incident date: Feb 25, 2026
Year/Make/Model: 2018 Kia Niro Hybrid Mileage at time of incident: approximately 69,000 Component: Hybrid Propulsion System / Powertrain My 2018 Kia Niro Hybrid has experienced five recurring "Hybrid System Failure — Turn Off Engine" errors occurring without warning while the vehicle was being operated. Each occurrence rendered the gas engine ineffective in moving the vehicle, creating an imme... Read more
LAND ROVER
RANGE ROVER SPORT
(2012) — FUEL/PROPULSION SYSTEM
Jun 1, 2026
Incident date: Mar 13, 2026
My 2012 Range Rover HSE Sport, after repeated calls and asking to speak to the appropriate parties about my car, finally got a call and said that the the safety recall was completed to [XXX] and I could pick up my car. He/She said that I would need an engine and I just needed to come in a pick up the keys and car.car was driveable. After the members refused for 30 days not to repair the saf... Read more
Incident date: May 26, 2026
I am submitting this complaint regarding ongoing transmission and Transmission Control Module (TCM) issues with my 2014 Ford Focus. In October 2022, the transmission was replaced, yet I continue to experience serious transmission-related failures. Most recently, the vehicle would only start in neutral and would not reliably shift into drive or reverse. These recurring issues have made the vehicle... Read more
Incident date: May 31, 2026
1.XXX XX— GM Recall Notification (Recall No. N252494000) I received official notification from General Motors of Recall N252494000 affecting my vehicle. I brought the vehicle to [XXX] as directed to have the recall remedy performed. 2. XXX — First Report of Engine Propulsion Issues I reported engine propulsion concerns to Jim Ellis. This was my first formal complaint regarding the performanc... Read more
GMC
SIERRA 1500
(2024) — FUEL/PROPULSION SYSTEM
Jun 1, 2026
Incident date: May 30, 2026
The vehicle received the official N252494001 recall oil remedy on 06/27/2025 at 15,438 miles (but suffered catastrophic engine failure and loss of propulsion at 33,661 miles on 05/30/2026).
Incident date: Jun 1, 2026
While getting the cr-v fuel pump mtr saf recall fixed on my vehicle, the dealership found a crack in the fuel pump module. They also said there is a leak in the head gasket and a purge flow malfunction. They stopped any work on my vehicle and said I needed to replace my vehicle with a new vehicle. If a Honda dealership is not willing to work on my vehicle, what am I supposed to do with it?
MERCEDES-BENZ
ML350
(2013) — FUEL/PROPULSION SYSTEM
Jun 1, 2026
Incident date: Dec 17, 2025
NHTSA VEHICLE SAFETY COMPLAINT SUPPORTING STATEMENT Vehicle: 2013 Mercedes-Benz ML350 I am submitting this complaint regarding a continuing safety concern involving water intrusion and electronic system damage in my 2013 Mercedes-Benz ML350. My vehicle was subject to a Mercedes-Benz recall involving water intrusion and related components. Despite recall-related repairs being performed, moisture... Read more
Incident date: Jun 1, 2026
When coming to a rolling or quick stop and then attempting to maneuver across traffic, my truck hesitates for about a full second before accelerating. This delay can create a dangerous situation for myself, other drivers, and pedestrians. I believe this is a safety issue that Toyota needs to address promptly.
JEEP
GRAND CHEROKEE
(2011) — FUEL/PROPULSION SYSTEM
Jun 1, 2026
Incident date: May 12, 2026
The car shut off and I can’t get it back on it does not jump I tried replacing the alternator but that’s not it
POLESTAR
POLESTAR 2
(2022) — FUEL/PROPULSION SYSTEM
May 31, 2026
Incident date: May 29, 2026
Since software update 5.x the behicle it throws a false "Disconnect Charging Cable" message on the dashboard display even though no charging cable is attached to the vehicle. This leaves the vehicle immobilized. Multiple instances since approx [XXX]. I checked codes and there is a fault code VCU1-U116E00. Further research indicated that prior reports to nhtda resulted in 2 seperate service bul... Read more
Incident date: May 1, 2026
Check engine light for P1467 on a 2021 CT4 V. This is for a "purge pump underspeed" issue. The issue is known on CT4 Cadillacs and has an active recall out: N242441120 Evaporative Emissions Purge Pump. This recall is only for the 2.0, LSY engines, but the much more uncommon 2.7, L3B engine in my car uses the same part # for the purge pump. It feels as though they are intentionally ignoring an equ... Read more
Incident date: May 31, 2026
Vehicle stalled during routine driving. Code P129F. I was stranded in 95 degree weather with three small children. Please correct and advise ASAP. Had to be towed home. Vehicle inoperable.
Incident date: Apr 11, 2026
Supplemental Information to Existing NHTSA Complaint involving a 2017 Hyundai Sonata Plug-in Hybrid (VIN: [XXX] ) While traveling at approximately 70 MPH on a heavily traveled highway, the vehicle suddenly and completely lost propulsion without warning. The vehicle rapidly decelerated in traffic, creating a significant safety hazard for my family and surrounding motorists and requiring emergency ... Read more
TOYOTA
HIGHLANDER
(2019) — FUEL/PROPULSION SYSTEM
May 31, 2026
Incident date: May 25, 2026
I am filing this safety complaint regarding a known defect in my 2019 Toyota Highlander Hybrid related to the high-pressure fuel system. My vehicle triggered a Check Engine Light with Diagnostic Trouble Code P107B - Fuel Rail Pressure Sensor ‘B’ Circuit Range/Performance. This code appeared multiple times (3 stored faults). Toyota has formally acknowledged this defect by issuing Technical Serv... Read more
JEEP
GRAND CHEROKEE
(2022) — FUEL/PROPULSION SYSTEM
May 31, 2026
Incident date: May 31, 2026
My vehicle will not start so I jumped my battery when my car cut on I had a bunch of lights flashing my engine light my power steering light the miles per hour on my dash was flashing will not let me put my car into drive or reverse and when I did get it into drive my steering wheel was completely locked. After a few minutes. The vehicle will cut off again. All of this happened out of nowhere.I I ... Read more
Incident date: May 25, 2026
I am submitting this complaint regarding a serious safety issue involving my Hyundai Sonata. While driving under normal conditions, my vehicle suddenly entered a low-power ("limp") mode without warning. The vehicle would not accelerate beyond approximately 30–35 mph, creating a potentially hazardous situation in traffic. At the same time, the check engine light began blinking. The sudden loss ... Read more
TESLA
CYBERTRUCK
(2024) — FUEL/PROPULSION SYSTEM
May 31, 2026
Incident date: Apr 10, 2026
My Tesla Cybertruck has experienced a failure of the Power Conversion System (PCS), which prevents the vehicle from charging at home using the installed residential charging equipment. Tesla diagnosed the issue and advised that the required replacement part is unavailable, with no estimated date for repair. As a result, I have been forced to rely exclusively on public Superchargers for several mon... Read more
LAND ROVER
RANGE ROVER SPORT
(2016) — FUEL/PROPULSION SYSTEM
May 31, 2026
Incident date: Dec 1, 2021
Shortly after purchase of the vehicle on November 26, 2021, the vehicle began experiencing repeated DEF (Diesel Exhaust Fluid), SCR, and DPF system failures, accompanied by dashboard warning indicators, drivability instability, reduced power warnings, and eventual shutdown conditions. The most serious safety concern is that when the DEF/emissions warning activates, the vehicle may enter reduced-p... Read more
Incident date: May 28, 2026
I was traveling North on Highway 55 in Huntsville, AL when I put the car in sport mode all of the error lights came on immediately. This has happened on several occasions. My passenger seat belt error always comes on. When I call about getting the recall fixed it could never be done because the dealer ships says the parts are not available.
VOLKSWAGEN
GOLF
(2018) — FUEL/PROPULSION SYSTEM
May 31, 2026
Incident date: Apr 15, 2026
Vehicle brought in for Recall 20UF (fuel tank suction pump fire risk) on 04/15/2026. Upon pickup after approximately one week of dealer service, a strong chemical odor was present in the cabin that did not exist prior to service. Odor persists despite cabin air filter replacement with activated charcoal filter, professional carpet shampooing, and extended airing out over several weeks. Dealer dism... Read more
Incident date: Jan 30, 2026
This all started when i had my car serviced for an oil change and began to hear some clicking sounds when I would start my vehicle. The fuel sealant is defective, the fuel caps were corroded, leaks oil, and causes the turbo on the engine to lag. I found this out as I was driving and tried to make a turn. When pressing the accelerator the vehicle lagged almost causing me to be involved in an accid... Read more
Incident date: May 22, 2026
Vehicle: 2015 Audi Q3 | Engine: 2.0L TFSI 4-Cylinder Turbo Component: Engine Complaint Description: While driving on the interstate at highway speed, the red oil pressure warning light illuminated suddenly and without prior warning. The standard low oil level warning light did NOT illuminate prior to the failure. Oil level was verified as correct and within specification at the time of failure.... Read more
Incident date: May 6, 2026
On May 6, 2026, while operating the vehicle on a neighborhood street, the vehicle experienced a sudden, violent, and dangerous failure. After accelerating away from a stop sign, the vehicle was traveling at approximately 20-25 mph when, simultaneous with a warning message, it came to an immediate and abrupt stop. A number of error messages appeared in rapid succession on the vehicle’s MMI. Th... Read more
Incident date: May 29, 2026
The issue started with the engine stalling while I’m driving, and one day the car failed to start. I towed it to the dealership who said there is nothing wrong with the fuel pump and advised me to replace the battery. I replaced the battery and drove it for a couple more months, while the engine continued to stall from time to time and eventually failed to start again yesterday. It’s very appa... Read more
Incident date: May 30, 2026
BMS_a079 error. Battery is no longer able to charge. High voltage battery will need to be replaced. Basically rendering the vehicle useless unless the battery is replaced.
Incident date: May 11, 2026
My 2021 Volvo XC60 experienced a fuel system failure at approximately 53,500 miles. Prior to the failure, the vehicle displayed multiple warning messages and entered reduced-power (limp mode), including the turtle symbol on the instrument cluster. The vehicle unexpectedly would not start despite multiple attempts. The failure occurred while I was at a physical therapy appointment approximately 25 ... Read more
Incident date: Nov 11, 2024
This vehicle had a engine replaced by the dealership Nov 2024.Has not run the same since.Getting worse and seems like transmission issues.I was told The first and the 2nd owner which I'm the 2nd owner has a 5 year 100,000 mile warranty.It's been 4 years and since I've had the vehicle I've driven round off 60,OOO miles .The vehicle had $84,000 something miles on it when I got it.It's becoming very... Read more
Incident date: May 30, 2026
A franchised dealership has actively undermined a federal safety mandate, creating an immediate vehicle fire hazard. On [XXX], I took my 2018 Honda CR-V to Bedard Bros Honda in Cheshire, MA, for NHTSA Safety Recall Campaign 23V-858 (Fuel Pump Module). During the service, the dealer identified a cracked fuel pump housing and attempted to charge me a $390 fee to replace it. When I declined this comm... Read more
Incident date: Feb 27, 2026
Car completely stalled while on the freeway with no warning, no engine lights, nothing….luckily we were going downhill and were able to pull over to the side safely. Still owe 6k to the finance company but mechanic claimed I needed a new waterpump…after being changed and charged the car still wouldn’t turn on despite the new waterpump….and a bunch of new obd codes showed up & now I need a ... Read more
Incident date: May 19, 2026
Vehicle was parked in closed garage overnight. In the morning I tried to start the car and it was unresponsive. key fobs, digital keys, NFC cards none of them were able to open the car. Used a physical key to open the door, and then tried to turn the car on, nothing worked all screens remained black and car was unresponsive. AAA confirmed that the 12V battery was fully dead. When they jumped th... Read more
Incident date: May 5, 2026
2021 Mazda CX‑5 (VIN: [XXX] ). First low‑oil warning at 17,800 miles. ([XXX]) Mazda dealership in La Crosse, WI performed an oil change and fully refilled the oil. Second low‑oil warning at 18,700 miles — only 900 miles later. ([XXX]) This indicates rapid, abnormal oil loss consistent with the known valve‑stem‑seal defect for this model year. Sudden low‑oil conditions pose a safety ... Read more
Incident date: May 29, 2026
2019 Ford Escape with a documented history of powertrain failures. White smoke on cold start and engine stalling began around 48,000 miles; the dealer noted this engine is known for coolant intrusion. At about 62,000 miles the engine short block was replaced under Ford Field Service Action 21N12 / TSB 22-2322. Smoke, shaking, and stalling continued, and the engine intermittently cuts out when shif... Read more
Incident date: Apr 18, 2025
This is my son's vehicle, purchased by me in January 2025. He attends a college 110 miles from home in PA. As the warmer/hot weather came along in 2025, he was experiencing random scary situations of the car just going into "limp mode" while driving 70 - 75 mph on [XXX]. No warning indicators, no dash lights. No acceleration, couldn't maintain speed, bogged down to 15 mph until he pulled over and ... Read more
Incident date: May 14, 2026
10th Gen Honda Accord has a major engine design flaw allowing coolant to pass through the gasket mixing with fuel in the cylinders causing premature head gasket repair which also puts the injectors under immense stress due to high compression. While driving my 2019 Honda accord to the dealership for inspection. All the lights started flashing on the dash. Highlighting - Critical failure detected... Read more
Incident date: May 29, 2026
This is an urgent update to a safety complaint filed on May 28, 2026 regarding a 2020 Jaguar I-PACE (VIN: [XXX] ). Today, May 29, 2026, a Jaguar Corporate Executive Liaison officially issued a written denial of alternative safe transportation (Case #XXX). The manufacturer explicitly claimed in writing that the vehicle is "safe to drive" and that parking it outside is "entirely my decision," direct... Read more
Incident date: Jul 8, 2025
There has been a recall issued since last year with no remedy
TESLA
CYBERTRUCK
(2024) — FUEL/PROPULSION SYSTEM
May 29, 2026
Incident date: Apr 30, 2026
My vehicle achieves only 80-100 miles of real-world range per charge, requiring charging to 100% to reach even this reduced figure. On April 30, 2026 at 11:08 PM, I documented energy consumption of 460.8 Wh/mi — 37% worse than the specification required to achieve Tesla's advertised range of 318-340 miles. Component: High voltage battery / power distribution system. Safety risk: Severe undiscl... Read more
Incident date: May 25, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? The fuel delivery system has failed. Specifically, the fuel lines are leaking at the connection point on the top of the fuel tank. The vehicle and the affected components are currently available for inspection upon request. How was your safety or the safety of others put at risk? This defect poses a... Read more
1 injured
LAND ROVER
RANGE ROVER SPORT
(2013) — FUEL/PROPULSION SYSTEM
May 29, 2026
Incident date: May 29, 2026
VEHICLE INFORMATION: Year: 2013 Make: Land Rover Model: Range Rover Sport VIN: [XXX] Mileage: 97890 DESCRIPTION OF PROBLEM: I am unable to properly refuel my vehicle. The gas pump nozzle repeatedly clicks off during refueling due to pressure buildup in the fuel tank, making it extremely difficult to add fuel. My authorized Land Rover dealer has diagnosed a saturated evaporative (EVAP) canister a... Read more