Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 60,899 complaints — component: FUEL/PROPULSION SYSTEM
GMC
SIERRA 1500
(2023) — FUEL/PROPULSION SYSTEM
Feb 18, 2026
Incident date: Feb 18, 2026
Engine lost all power while I was attempting to make a left turn at a very busy intersection. Dash kept saying “check battery”, jump pack did nothing. Engine wouldn’t start.
HYUNDAI
SANTA FE SPORT
(2018) — FUEL/PROPULSION SYSTEM
Feb 18, 2026
Incident date: Feb 18, 2026
CarMax sold me a vehicle with a Cracked & Leaking Exhaust Manifold & Catylic Converter & its causing Exhaust Fumes to come up inside vehicle & is getting worse as I drive it.
Incident date: Dec 27, 2025
I am reporting a serious safety issue involving my 2025 Hyundai Palisade. The vehicle has repeatedly produced white smoke during cold start and has experienced loss of engine power while driving. Despite multiple repair visits (six times) to an authorized Hyundai dealership, the dealer repeatedly stated that the condition could not be reproduced and no repairs were performed. I provided video evid... Read more
Incident date: Oct 7, 2025
Nissan issued a recall more than a year ago regarding the safety issue with the Lithium-ion Battery. It has not provided an acceptable solution as of yet. The defect is limiting the ability to use the vehicle as intended and it is a fire risk.
Incident date: Feb 12, 2026
The vehicle lost its ability to charge via AC power sources (level 1 and level 2), and the "Check vehicle electrical system" warning appeared on the dash. When using an OBD scanner, DTC P1E01 was present. It was inspected by a dealer, who informed me that the ICCU is in need of replacement, despite this component having been already addressed by a previous recall. Unfortunately the replacement c... Read more
Incident date: Nov 18, 2025
Vehicle: 2025 Honda CRV HYBRID SPORTS TOURING VIN: [XXX] The vehicle is subject to an active recall involving the high-pressure fuel pump, which may leak fuel and create a fire hazard. Dispute prior dealer inspections, the during cold starts, abnormal ticking/ knocking noise from the high-pressure fuel pump area. The recall repair was not completed, and the defect remain unresolved. I'm conc... Read more
Incident date: Feb 6, 2026
I was stopped at Starbucks in a small business area. I needed to make a sharp left turn to get out of there to get back on the highway, I would typically go very slow as to not hit any parked cars etc. As soon as I went forward the car took off so fast I put both feet on the brakes. The car usually sets alarms off for everything! I looked for somewhere I could go to each side so as not to go on th... Read more
Crash
Incident date: Feb 17, 2026
Electrical/Motor~ Yes, Myself, [XXX] daughter and others safety is at risk from stalling in a busy intersection. yes, its happened multiple times. The dealerships says its not throwing a code and have nothing to go off of. No, the manufacturer hasnt checked it. the RPM went up and down. No other lights on the dash. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.... Read more
Incident date: Feb 18, 2026
My car gave me a "Check electrical vehicle system" message, which I have seen online may mean a problem with the ICCU. As the dealership is close - about five miles from my home, on residential roads - I decided to drive there. The car lost power very quickly and then died in the road shortly after leaving my driveway. Thankfully I wasn't on a busy street or an intersection and was able to safel... Read more
Incident date: Feb 2, 2026
The engine in my 2026 Toyota Tundra has significant throttle delay/lag when its cold - even if I let it warm up - it still has significant delay in throttle response - the truck has poor light throttle response and then lurches (even with the most minute progressive throttle input). This almost caused an accident where I nearly got T-boned because the vehicle crept a bit and then suddenly lurched... Read more
AUDI
E-TRON SPORTBACK
(2020) — FUEL/PROPULSION SYSTEM
Feb 18, 2026
Incident date: Aug 27, 2025
Back on October 10th, 2025, I took the software update related to the A7C recall. On October 11th, my vehicle became totally bricked and undriveable due to this update. I had it towed to a dealership where they supposedly "fixed" it by rolling the software back. However, my recall letter stated that this was not a permanent fix and there currently is none. It has been 4 months since this began and... Read more
Incident date: Oct 15, 2025
When running the vehicle in electric mode (and sometimes hybrid), there seems to be an issue with acceleration. When pressing the pedal, the vehicle begins to accelerate until it reaches around 50% power. Once that happens, it either barely accelerates or doesn't at all - even if you are pushing the gas pedal completely to the floor. After a short period of time, the engine kicks on to compensate,... Read more
Incident date: Jan 18, 2026
The fuel tank is leaking fuel from the top where hose connects, it is cracked where the hose barb is connected to the tank
Incident date: Jan 19, 2026
To the Office of Defects Investigation, I am submitting this formal complaint regarding NHTSA Recall 22V703000 (Kia Recall SC249) involving my 2020 Kia Sorento (VIN: [XXX] ). This recall identifies a fire risk due to a potential electrical short in the tow hitch harness module. The recall notice specifically warns that a vehicle fire may occur while parked or driving. After receiving the recall... Read more
Fire
Incident date: Jan 30, 2026
Turbo failed due to oil lines clogged. Failed again after repair two weeks later on highway almost causing a collision.
Incident date: Feb 1, 2026
The Dealer states my ICCU has failed and will be replaced. My vehicle could no longer charge on AC power (level 1 or level 2), and eventually had to be taken to the dealer because it could not be charged at home any longer due to the ICCU failing.
Incident date: Feb 9, 2026
Driving 65 on the highway, the ICCU popped and died and the car immediately went into slow mode and decreased to 20mph in traffic in the snow. It displayed a message to pull over immediately and check the power system.
Incident date: Oct 1, 2025
I was going home, speed limit 55 mph, so thats what I was doing. A suv entering a intersection ahead of me, ( i dont have a stop or yield sign, but they do) the suv never stops, rolling into the intersection, as im entering the intersection at 55 mph. I tried avoidance at last second to no avail. My front drivers corner smashed the middle, passenger side of the other suv. My Jeep continues to the ... Read more
Crash
Incident date: Dec 21, 2025
While driving on the freeway in the carpool lane, our Audi Q6 malfunctioned and lost power. There were numerous malfunction lights all at once. No other warning that the car was about to lose power. I was forced to coast across lanes avoiding traffic to the side of the road. Steering wheel was also violently shaking. The car has been out of service at the dealer for 58 days as of today. The ma... Read more
LAND ROVER
RANGE ROVER SPORT
(2012) — FUEL/PROPULSION SYSTEM
Feb 17, 2026
Incident date: Feb 17, 2026
Vehicle: 2012 Range Rover Sport Supercharged (VIN: [XXX] ) Recall Campaign: N623 / NHTSA 21V635 Incident Description: In October 2025 I had a recall repair done at Land Rover Annapolis. I picked up my vehicle from Land Rover Annapolis after the N623 Fuel Outlet Flange Recall was performed. Immediately after service, while driving in a live lane of traffic, the vehicle unexpectedly stalled, re... Read more
Incident date: Feb 6, 2026
A component has not yet failed but an existing recall (Ford recall 24S78 / NHTSA ID 24V957) describes the potential for loss of motive power increasing the risk of a crash. This recall was issued in December of 2024. I received a notice in January of 2026 that the repair was available, went to my local dealer and was told the recall had been paused on 02/03/2026 - no actual repair is currently ava... Read more
Incident date: Feb 6, 2026
Component/System Failed: Engine – connecting rod bearing failure consistent with Hyundai Theta II engine defect subject to federal recalls and Consent Orders. The vehicle previously received Recall Campaign 953 (KSDS software update), intended to detect premature rod bearing wear. The engine is currently knocking and has been diagnosed as requiring replacement. The vehicle and engine are availab... Read more
Incident date: Feb 17, 2026
Breaks and gas pedal simultaneously stopped working while driving and steering wheel locked up
Incident date: Feb 17, 2026
We keep replacing the purge valve solenoid. There was a recall in 2021 but 2025 and now we have to change it within a week or two after putting the new one on. It has went dead going underneath a red light and just turning in the roadway. It is getting very dangerous.Help please!
Incident date: Jan 6, 2026
The car makes a loud popping/ clicking sound in the back of the car (near exhaust) whenever I accelerate or let off the gas.
Incident date: Jan 27, 2026
The 12V system battery failed to keep a charge and the vehicle slowly reduced maximum speed until it fully died causing the car to coast to a stop on a 55MPH highway. At 9,500 miles on the odometer the ICCU has failed. The part is on backorder and my car has been in the shop for three weeks with no estimated completion date. A LOT of IONIQ 5 owners are encountering the ICCU failure.
Incident date: Feb 12, 2026
I went to my van, and many alerts were going off on the dash about multiple systems failing and not working. I got the van to the dealer who said it was the fuel injectors that needed replaced. I found a service bulletin about this saying American Honda is extending the warranty on the fuel injection repairs to 10 years from the original date of purchase or 150,000 miles, whichever comes first. T... Read more
Incident date: Jun 16, 2025
While driving on the highway during a rainstorm, the high voltage fuse on my car's Internal Charge Control Unit blew and the ICCU itself failed. This rendered the vehicle inoperable as soon as I managed to get it to the shoulder. It took two weeks to repair, and I had to argue with Hyundai's corporate lines for almost six months before the offered a partial reimbursement for their device failure.
TOYOTA
SIENNA HYBRID
(2025) — FUEL/PROPULSION SYSTEM
Feb 17, 2026
Incident date: Feb 17, 2026
We had the Internal Charge Control Unit replaced due to a warranty recall a couple years ago and it failed again on Dec. 23, 2025. The car has been at the dealer ever since, waiting for a replacement ICCU. The car refuses to charge and the dealer has diagnosed the issue as a faulty ICCU. There were no warnings or problem indicators prior to failure. This is our only vehicle, so while there was n... Read more
Incident date: Jan 15, 2026
While making the short drive to work on surface streets I was given a warning in an amber circle to check the electrical system. Moments later I was presented with a warning in a red circle reading "Stop vehicle and check power supply"; accompanying this warning was a drastic loss in power. Had I been on the highway I would not have been able to maintain speed with the likelihood of being stranded... Read more
Incident date: Jan 16, 2026
Car died in neighborhood with electrical issue. Later reported to be an ICCU issue. At this point car has been at dealer service for over 29 days with no date on when it will be repaired.
Incident date: Feb 3, 2026
Main battery failure, can not charge, can not drive car. Warning light(s) on dashboard. High voltage battery needs to be replaced.
JEEP
GRAND CHEROKEE L
(2024) — FUEL/PROPULSION SYSTEM
Feb 17, 2026
Incident date: May 17, 2025
Integrated charging control unit (ICCU) failed. While my failure prevents ac charging, the unit is could also fail causing the 12v battery not to charge and the car to power down while driving on the highway. There were no indication of part failure.
ALFA ROMEO
STELVIO
(2018) — FUEL/PROPULSION SYSTEM
Feb 17, 2026
Incident date: Dec 3, 2025
November 26th my car went into LOMP mode. But then restored itself. December 3rd my car went into LOMP mode again and had not recovered along with a slew of ALARMS. I have been using uber and rental cars since this issue. Highly likely this is a fuel pump issue but unable to determine as the authorized shop is 2hours away and the car will not make it there. I need a remedy I have been out of a ca... Read more
Incident date: Jan 8, 2026
I own a 2022 Chevrolet Suburban RST that has experienced ongoing mechanical and safety issues over several years. I first began reporting drivability concerns to General Motors and the dealership in 2023 and continued contacting them throughout 2024 and 2025. During one dealership visit, a sales advisor rode in the vehicle with me and stated they did not observe any issues, despite my continued re... Read more
GMC
SIERRA 1500
(2018) — FUEL/PROPULSION SYSTEM
Feb 17, 2026
Incident date: Jan 17, 2026
The car died without warning on highway. Lost control because of no power. Car was towed. no codes found. Car died again on highway, lost control no power to brakes and steering. Car was hit trying to got off into breakdown lane. High pressure fuel pump no good.
Crash
Incident date: Feb 17, 2026
While driving at speed, I heard a pop noise from the car. A few seconds later, I received notification to check vehicle electric system. The vehicle slowed down despite my increasing throttle input. I was able to limp to a parking lot where it was flat bed towed. This experience matches a previous issue I had when it was diagnosed with an ICCU failure with the same vehicle.
FORD
BRONCO SPORT
(2021) — FUEL/PROPULSION SYSTEM
Feb 17, 2026
Incident date: Jul 16, 2025
I own a 2022 Chevy Silverado with a 6.2 liter engine. I had the original engine up until approx 80k in mileage when it failed, I was on a dark country road doing approximately 50mph and the propulsion system failed and the truck shut off, being a country road, I had minimum breaking and minimal steering. I had my [XXX] son in the car, we ended up in a culvert and I scraped either a large rock or ... Read more
Incident date: Oct 15, 2025
Recall 25S76 announced on 7/16/25 is still not completed. Ford states parts still not available. After 7 months, there seems to be no sense of urgency on Ford's part or their supplier's part. when will parts be available?
Incident date: Nov 5, 2025
Jeep continues to apply bandaids to the high voltage battery system. The latest recall, 68c, is another software fix that doesnt address the root cause, high voltage battery. after the recall, the car drives horrible when in electric mode - engine kicks on all the time, loss of power until you stomp on the accelerator (which then kicks on engine). NHTSA needs to hold Jeep Stellantis accountable fo... Read more
HYUNDAI
SANTA FE SPORT
(2018) — FUEL/PROPULSION SYSTEM
Feb 17, 2026
Incident date: Oct 16, 2025
Transmission hesitates and/ or slams into gear.
Incident date: Feb 17, 2026
Approximately six(6) months ago, my wife and I noticed a very noxious gasoline smell in the cabin of our truck, and upon further investigation determined that the smell was a direct result of gasoline that had infiltrated the oil in the engine. The oil was changed and the used oil smelled very strongly of gasoline. I sent an oil sample to Blackstone Industries to get the oil analyzed, and they, in... Read more
Incident date: Feb 12, 2026
My vehicle is subject to an open safety recall (NHTSA Recall 25V-741) involving high-voltage battery separator damage that may cause a vehicle fire when parked or charging. The recall has been active on this vehicle for over four months. The manufacturer and dealers have confirmed the recall applies but have not provided a remedy timeline or parts availability. The vehicle is considered unsafe to ... Read more
Incident date: Feb 4, 2026
I originally got my car 2023 from Carmax I took it in to Kia dealership to get my recalls done they kept my car for over 6 days without fixing it when I arrived I was showed a photo saying it’s after market parts on this vehicle and we can’t touch it also they stated my vehicle was dangerous to drive so I asked for documentation that my vehicle was denied and they refused also I called Kia coo... Read more
Incident date: Dec 4, 2025
My Hyundai Sonata 2023 is experiencing two recall codes. The first one was 9b1 which was resolved, but the other one is indefinite which is 286. I dropped my car off on December 4 of 2025 and a month later Hyundai’s corporate team reached out to discuss the state of my car. They asked me for things such as the payoff balance of what I owe through CarMax who I’m financing the car from, they ask... Read more
Incident date: Sep 23, 2024
The vehicle is subject to an open safety recall related to the high-voltage battery. According to the recall notice, owners are instructed not to use Level 3 DC fast charging due to the risk of rapid battery heating and potential fire. At this time, there is no remedy available, and no estimated timeline has been provided. Because of this, the dealer is unable to perform any repair. The charging ... Read more
Incident date: Feb 1, 2026
Engine would run fast and then sound like was going to stop and then it would start shaking and rumbling while driving on highway and in town. Car would stall while at a stop. Gas smells inside the car. Did not feel safe driving. Had the car towed to an independent garage on February 7th and They did an oil change, change 2 Sensors, changed all the spark plugs and changed all 4 Cylinders and on t... Read more
Incident date: Sep 4, 2025
Driving and abrupt transmission shifting issues.
Incident date: Nov 10, 2025
The hybrid propulsion system in my 2023 Jeep Wrangler 4xe intermittently malfunctions while driving. The “D” (Drive) indicator on the gear selector begins flashing, and the engine RPMs suddenly decrease without warning. During these events, the vehicle loses propulsion power and responsiveness. After several seconds, the vehicle may return to normal operation. This failure affects the hybrid p... Read more
Incident date: Feb 5, 2026
In November 2025, my 2022 Hyundai Santa Fe began to hesitate when accelerating and would almost "jerk" when I pressed the gas pedal. Soon after my check engine light came on and I made an appt to take it for the closest Hyundai dealership (as it's still under warranty 33k miles) Upon running a check the dealership notified me that Fuel Injector 1 has misfired and will be replaced. I receive my veh... Read more