Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM

Incident date: May 13, 2026

Multiple mechanics have told me it’s spark plugs and piston ring and issues. I constantly get my oils changed when I’m at 10% and never let it run out of gas. Constantly babied this thing. It only has 145k miles on it. Had 111k when I bought it in 2022! I barely put miles on this and the fuel consumption and engine are now causing issues. Even been told possible catalytic converter issues.... Read more

Incident date: May 3, 2023

On or about December 2025, the vehicle began emitting strong fuel/exhaust fumes through the air conditioning vents during operation. The fumes were noticeable inside the passenger cabin and created concerns of toxic exposure and possible fire risk. The condition was reported to an authorized Ford dealership, Hacienda Ford, which retained the vehicle for inspection for approximately two months. The... Read more

Incident date: May 6, 2026

I am reporting a serious safety concern with my 2024 Jeep Wrangler 4xe, VIN [XXX] . The apparent systems involved are the hybrid propulsion system, charging/high-voltage battery system, powertrain control system, and/or regenerative braking/deceleration system. The vehicle is available for inspection upon request. After prior battery/charging-related issues and recent Jeep recall service, the vehi... Read more

Incident date: Nov 27, 2020

Front right Marker light defect alert keeps pooping up and sounding an audible alarm while I am driving even through the marker light is working perfectly. Drive train alert comes on after I add oil and the vehicle starts hesitating while I accelerate.I just got a tune up which included new spark plus and a new coils. Problem came back even after the tune up within 3000 miles. Excessive oil lo... Read more

Incident date: May 15, 2026

Potential safety defect: high-voltage battery and battery management system (BMS) appear to overestimate available energy and remaining range, creating risk of unexpected 0% state of charge or loss of motive power without warning. Across 20 documented charge/discharge cycles between January and May 2026, the vehicle has consistently delivered approximately 135-150 miles of real-world range agains... Read more

Incident date: May 11, 2026

My 2024 Jeep Wagoneer L with the 3.0L Hurricane engine began experiencing drivability and warning-light failures at very low mileage and within the first year of ownership. The vehicle was purchased new in October 2024 and experienced its first major drivability/towing event at approximately 10,372 miles. Over the following months, the vehicle experienced repeated check engine light events, shakin... Read more

Incident date: May 15, 2026

Vehicle has experienced sudden stalling while driving and an intermittent Check Engine Light with Diagnostic Trouble Code (DTC) P107B — Fuel Rail Pressure Sensor “B” Circuit Range/Performance. This is the exact condition covered by Toyota Technical Service Bulletins T-SB-0050-20 and T-SB-009-23, and Customer Support Program 23TE04 (Denso low-pressure fuel pump settlement coverage, valid unti... Read more

Incident date: Mar 1, 2026

[XXX] fuel door assembly has come loose from body. It looks like the clips that hold it in place have become worn or loose by the weight of the gas nozzle or by the fact that the gas door will not close correctly and car wash machine has made it looser and it appears to not shut all the way, and the body colored panel has fallen off as a result and when you pump gas, the assembly moves may be po... Read more

Incident date: May 16, 2026

This vehicle has experienced: • Multiple roadside breakdowns • Three fuel injector system failures • 2 complete transmission failures and replacements • Loss of propulsion • Fuel and chemical odor safety risks • A cumulative total of over 60 days out of service, currently at dealer since 4-15-26. SUMMARY OF SAFETY-RELATED FAILURES AND REPAIR HISTORY Incident #1 — May 20, 2022 (Mile... Read more

Incident date: May 13, 2026

We were stopped for fuel. Prior to fueling we turned off the engine and opened the fuel door, inserting the gas nozzle and then began to pump fuel. While the nozzle was running, a passenger opened the sliding door by pressing the auto open button - and the door slid into the hand of the individual holding the fuel nozzle, crushing his hand between the door and the nozzle - causing the nozzl... Read more

1 injured

Incident date: Nov 12, 2025

I am reporting a defect condition in a 2013 Dodge Challenger that appears materially identical to the condition described in FCA Emissions Recall UB4 involving the evaporative emissions canister system. See: [XXX] . The vehicle experiences severe difficulty during refueling. Fuel pump nozzles repeatedly and continuously auto-shutoff during normal fueling attempts, preventing normal refueling oper... Read more

Incident date: May 12, 2026

Enter the parking spot and vehicle accelerated, hitting a building and a tree.

Crash 1 injured

Incident date: May 15, 2026

Hybrid/battery system is locked out and fails to operate in freezing weather (FORM status malfunction) Both winters I have owned this vehicle it will not operate on battery from mid-September until March or April. None of the ridiculous "fixes" do anything including oil changes, fuel additions or driving for 2 hours (!) to burn off oil in the fuel, all tried multiple times. I have dash photos and ... Read more

Incident date: May 8, 2026

I was slowing down to turn left and felt a stutter, like when antilock brakes activate. Then a red triangle appeared on the display on the dash that said something like "pull over safely vehicle will turn off soon." I came to a stop to wait for oncoming traffic. When I hit the gas again it had barely any power and the power steering had disengaged. I was able to get through the left turn at about... Read more

Incident date: Oct 1, 2025

I am starting to smell fuel inside of my car everytime I fill up my vehicle.

Incident date: May 16, 2026

Vehicle started to leak gasoline from the tank filler cap while parked in garage with a full tank of gas. Created a highly flammable/explosive environment. Gas tank was not “topped off” when filled. This has been occurring for the last 2 months. No apparent damaged of defects noted with filler cap. There are no fuel/engine error codes. Vehicle operates normally.

Incident date: Apr 2, 2026

I had just traded cars with my daughter so I could babysit my triplet 14 month old grandchildren. I drove my 2014 Scion Xd without any issues for 3 hours (from Bath, Maine to the border of Vermont). I traded cars with my daughter, mother of triplets, and she drove off with her husband to attend a reunion. Approximately 10 minutes after my daughter and her husband left, she called and said the car ... Read more

Fire

Incident date: Oct 9, 2024

ICCU failure, a well known issue with these cars.

Incident date: May 11, 2026

On 5/8/2026 at 1555 hours, while driving at normal freeway speed under normal driving conditions, vehicle began an exhaust system regeneration cycle. During the course of the region cycle, vehicle began to smoke excessively and realizing this wan not normal, I was able to yield to the right shoulder of the roadway. Almost immediately the vehicle ignited on fire and completely burned to the ground.... Read more

Fire

Incident date: Jan 12, 2026

Windows and engines

Crash

Incident date: May 15, 2026

The vehicle involved is a 2019 Kia Sorento with approximately 111,000 miles. Over the course of ownership, the vehicle has experienced numerous unresolved mechanical and safety-related issues, including ongoing fuel leak concerns, excessive oil consumption/loss of oil, rough shifting, shift solenoid problems, rattling noises, shaking/vibration while driving, and repeated drivability issues. The p... Read more

Incident date: Jul 15, 2025

The recall is 10 months old and no remedy offered. Every time I get behind tge wheel I'm risking an injury or death of myself or someone else. I can't sell my vehicle because it would put the next owner at risk. Do I have to wait until there's an injury or death to have something done about this?

Incident date: Jan 29, 2026

When accelerating, occasionally there is a hesitation. This becomes dangerous when accelerating from a side street onto a 55mph road when there’s an occasional break in traffic that I need to jump into. There’s been times where I got concerned when it hesitated and there was oncoming traffic. The other day I was going under 10mph around a curve and it hesitated so much, I looked at my gas gaug... Read more

Incident date: Jan 2, 2026

The fuel sensor on the truck has been in a failure place for years. It has a full tank, but it keeps reflecting zero gas and it doesn’t wanna pass emissions either it really is a poorly constructive fuel system. It makes you concerned and makes the Buyer spend an extreme amount of money to repair a flimsy piece of plastic. I don’t know why this isn’t a recall. I had to have a bunch of things... Read more

Incident date: May 15, 2026

When driving on the highway, warning lights activated on the dash with the message "Check Hybrid System. Stop Safely." Seconds later, the vehicle lost all propulsion power. The hybrid battery indicated it had a half charge and the combustion engine was running. Depressing the accelerator caused the engine to increase RPMs but little to no power was output to the wheels. I turned the car off an... Read more

Incident date: Oct 1, 2021

NHTSA safety recall 25V-586 was issued on September 9, 2025. It has now been eight months without a resolution from the manufacturer, and per the FCA recall notice (accessed at [XXX] ) "The Fuel Delivery Module (FDM) on your vehicle may contain internal parts that can be affected by heat, which can reduce fuel flow and lead to a loss of drive power while driving. A loss of drive power can cause a... Read more

Incident date: May 1, 2026

Open recall called to fix fuel pump assembly due to fuel pump fuse blowing and engine shutting off, which my vehicle did, however I was charged by the dealership to replace fuel pump. Called nissan directly and still didn't get reimbursed 0

Incident date: Apr 26, 2026

Cruise in vehicle was set to 58 mph. Vehicle shut off going around a curve and would not restart. At 40mph emergency brake set as car wasn’t running and it was coasting to a stop. I sat on the road barely off the shoulder as car would not restart and would not come out of park to be able to push the rest of the way off the road. Had it towed to a ford dealer where they replaced the fuel pu... Read more

Incident date: May 9, 2026

The fuel line rusted causing it to leak. We discovered it when we had some exhaust work done on the car. No one other then myself and the people that have done the exhaust work. There was no warning of the issue.

Incident date: May 3, 2026

My 2020 Nissan Leaf is affected by recall R24B2 / NHTSA recall 24V-700 involving the high-voltage battery and Level 3 DC fast charging system (CHAdeMO). Nissan and NHTSA instructed owners not to use Level 3 quick charging because the battery may rapidly overheat and potentially create a fire risk. The recall remains incomplete and the remedy is still unavailable. This issue has existed for a prol... Read more

Incident date: May 14, 2026

The fuel tank expanded, the car was spitting out gas from where you are supposed to insert gas nozzle. my fuel tank expanded so bad from pressure my vehicle sensors malfunctioned my car did not tell me something was wrong, I heard a pop and my car was telling me I had no gas when I did. the insert area for gas to be pumped was swollen and couldn't shut my gas cap cover. I went to gas station and s... Read more

Incident date: May 12, 2026

I recently purchased my vehicle from Big Star Dealership in Baytown Tx. At a little over 1000 miles i was towing a camper. The vehicle stalled, fuel pouring from engine. It was towed and repaired due to fuel pump failure. At a little over 3000 miles the vehicle would not start. Dealership initially said water contamination then changed it and said gasoline contamination and now they say DEF c... Read more

Incident date: May 3, 2026

While driving, starting from a stop sign / or traffic light, the vehicle will stall out upon light acceleration. Going through the recall information, it appears that many 2017 Honda HRV and 2018 Honda HRV have a safety recall for the fuel pump ( located inside the fuel tank / under the drivers seat). For whatever reason, my HRV is not included in the recall but suffers from the exact same proble... Read more

Incident date: Apr 30, 2024

Vehicle stopped at red light, idle start/stop stopped engine. At green light, upon pressing on gas engine started, vehicle ready to move, but stalled. This happened a few times. Took it to Honda who said they know about this issue and that the Isle start/stop is not a “perfect” system. Tried to sell me an expensive battery. Huge concern in terms of safety in a vehicle with children and stallin... Read more

Incident date: May 14, 2026

The vehicle experienced multiple instances of sudden engine stall and loss of motive power while navigating active downtown intersections and airport terminal lanes in Atlanta, GA. These failures occurred without warning, leaving the vehicle immobilized in high-traffic areas, including a turn in a multi-lane roadway. This defect creates an unreasonable risk of a rear-end collision or being strande... Read more

Incident date: Jan 24, 2025

While attempting to cross 3 lanes of oncoming traffic from a standstill the vehicle lost all power and barely moved 2 feet, irrespective my efforts of stabbing at the throttle, and almost got us killed. Fortunately I slammed on the brakes and barely missed being hit head on. No warning lamps or codes popped up. This is now the 3rd such incident in the 2 months we have owned this vehicle.

Incident date: May 8, 2026

We have had a number of issues and several recalls associated with our 2017 Honda Pilot which has less than 78,000 miles on it. The issue I am writing about today involves the recent failure of the high-pressure fuel pump which I believe is related to the prior failure of the low-pressure fuel pump. In 2023, there was a recall of the low-pressure fuel pump for our 2017 Honda Pilot. The repair for ... Read more

Incident date: May 14, 2026

When driving home one night the dash board in the car all of a sudden hade a lot of warning lights come on. I brought it to my mechanic to have a look at it and he suggested to change the spark plugs and the coils which was done and he cleared the codes. About two days later I went to go to work and once again all the warning lights on the the dash board come on and it wouldn't drive over 5 MPH. ... Read more

Incident date: May 5, 2026

On 5/72026@app 3:14pm after picking up one grandchild, and at a stop light on the way to p/u the other, the Jeep without warning just disengaged when the gas pedal was depressed, but to no avail. While frozen, the dashboard may have displayed something that was not noted in the panic to get the car moving! The internal panel was still illuminated, however the car would not move forwards although s... Read more

Incident date: May 14, 2026

My vehicle engine caught fire after getting gas. It started smoking then went up in flames.

Fire

Incident date: May 12, 2026

I am writing to formally log a critical safety and product reliability complaint regarding my Hyundai Elantra GT. The vehicle has suffered catastrophic engine failure characterized by severe rod knock. This failure occurred without any prior warning from the vehicle’s onboard diagnostic systems, exposing an engineering and sensor flaw that creates an immediate safety hazard.The vehicle was opera... Read more

Incident date: Feb 12, 2026

I am submitting this complaint regarding a serious safety defect involving my Kia K5 and the subsequent handling of this matter by Kia America. My vehicle was subject to a voluntary recall and was inspected by an authorized Kia dealership. During inspection, I was informed the vehicle has a defective fuel tank system that allowed air intrusion, resulting in abnormal pressure and structural impact ... Read more

2 injured

Incident date: May 14, 2026

I was driving down the hwy and all of a sudden the car went into reduced power mode and the dealership is saying it’s a high pressure fuel pump which is not covered under the standard warranty My vehicle only has 46000 miles Fennigan GMC Rosenberg tx

Incident date: May 14, 2026

I was driving down the highway going 70 mph on my way home from work and my cars engine shut down and I pulled to the side of the road as safe as I could. Went into limp mode and I was not able to drive it home. Gave a check engine light. I had to pull the car home with a truck. I bought an OBD code reader and it was giving the code POO87. Doing research this code is for low pressure at the f... Read more

Incident date: Dec 31, 1969

My son was driving down the road and the truck shut off in the middle turn lane. He safety was at risk because he was stranded in the middle of the road and everyone was driving around him. The truck was towed to the dealership and was found to have a faulty fuel pump. There was no warning light the truck just shut down.

Incident date: May 13, 2026

My car has been in and out of the shop since 2024 due to the power train system. As this is an active recall case my car was repaired 5 times. Recently, with the recall part replaced in January 2026, I got my car back and in May 2026 while driving, my car once again loss power. Going from 50 to coasting. After many guarantees that the problem is fixed, I continue to have the same dangerous probl... Read more

Incident date: May 14, 2026

I am filing a complaint regarding Consumer Portfolio Services (CPS) and the reporting and collection of a repossession deficiency balance related to my 2021 Ford EcoSport, VIN [XXX] and Ford Motor Company. The vehicle was affected by serious safety defects and recall-related issues that endangered my safety and substantially impaired the vehicle’s reliability, usability, and market value. Despi... Read more

Incident date: Sep 14, 2025

I Was In My Vehicle Parked Up On January 1st 2026 And The Vehicle Caught On Fire While I Was Inside Of It,The Fire Started From The Right Side Of The Car And Flamed Up Everything,The Car Had A Check Engine Light On And A Lightning System Issue Was Popping Up On The Dash Right Before This Situation Accord I Did Research And Found That The Cause Of The Fire Is Related To NHTSA Recall 24V-608 (Water ... Read more

Fire

Incident date: May 13, 2026

Multiple warning lights lit up after starting car and driving for a short distance (less than 5 feet). Honda mechanic diagnosed it as a misfire in cylinder likely due to carbon buildup or other unknown reason. Similar incidents have happened with other 2019 Honda Fit and an extension of warranty was issued for some vehicles but not all (SB 23-042). Unfortunately, mine was apparently not covered de... Read more

Incident date: May 15, 2024

I have a 2023 f150 powerboost. I slowed down to a yielding sign to turn right onto the state highway. The engine was in electric mode, I went to push the acceleration pedal and nothing happened. The truck would not accelerate for 4-5 seconds. I then put the accelerator pedal to the floor and it finally engaged and the truck flew. I’ve had it happen once before but for only a second so I thought ... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog