Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM

Incident date: May 23, 2026

I’ve been dealing with some intermittent problems with my 2022 transit for a couple years now. Basically I’ll be driving on the highway and all the sudden I’ll lose gas control, and power braking and the dash displays a message that says “shift to neutral to restart vehicle”, battery icon flashes red and I have to coast to the side of the highway. The electronics in the car will still be... Read more

Incident date: Mar 28, 2026

incident [XXX], Parking in front of Physical Therapy clinic, suddenly the motor revved and car shot across the sidewalk and went through the wall of the clinic. No one was there and no one was hurt. Insurance was notified. (Hartford) Googling Auro malfunctions for Ford Focus, I come across several things which could have malfunctioned and caused "unpredictable acceleration. Car had within... Read more

Crash

Incident date: May 19, 2026

Fuel injector failure in exact manner described in TSB 21-010 and code P219A. The Emissions error is exactly matching TSB 21-010. Honda states that the VIN number is outside of scope and is requesting an out of pocket repair. According to many online complaints, the VIN numbers need to be expanded.

Incident date: Dec 31, 1969

The vehicle suddenly began vibrating noticeably when idling and at low speeds. About 30 minutes after this started happening a warning lamp lit up. We drove the vehicle about 2 miles to a local auto parts store to get an initial computer diagnosis of the issue. The test resulted in a code of "P0304" which detected a cylinder #4 misfire and recommended a fuel injector replacement. We brought ... Read more

Incident date: Nov 2, 2025

While driving my 2023 BMW i4, the vehicle suddenly displayed multiple drivetrain and chassis malfunction warnings shortly after charging the vehicle at a ChargePoint station. The vehicle experienced a sudden loss of power/propulsion while driving, creating a serious safety concern. After stopping, the vehicle began rolling backward unexpectedly and several systems appeared to malfunction. The cen... Read more

Incident date: May 13, 2026

We were traveling to our son’s college graduation, driving on a rural interstate and suddenly all of the vehicle’s warning lights lit on the dash and the car started losing, and then completely lost power. The car was no longer operational. We were stranded on the roadside of a remote but busy 2-lane interstate for 2 hours until a tow truck could arrive and take the car to the closest car repa... Read more

Incident date: May 23, 2026

While driving, the engine started to shutter and run rough. Pulled over to check and see if everything was ok. When restarting engine it developed a ticking noise which got worse and worse. We then made an appointment at a transmission specialist to get it serviced. While driving there the engine started experiencing engine failure with loss of power and loud ticking noise. Diagnostic from trans s... Read more

Incident date: May 23, 2026

While traveling at highway speeds on Interstate 5 in Oregon, my 2015 GMC Yukon Denali experienced a sudden, catastrophic engine failure with zero advance warning. The vehicle instantly lost almost all propulsion and power while surrounded by high-speed traffic, creating an immediate and severe safety hazard on a major interstate. The engine began making a loud, severe knocking noise, and I was for... Read more

Incident date: Feb 9, 2026

Due to a safety recall for possible battery fires, we have not been able to charge the PHEV for more than a year. This significantly affects the vehicle's mileage and performance and reduces the car's value. •We are unable to use the plug-in charging function for an extended period •We leased the vehicle specifically as a plug-in hybrid •The recall materially reduced the vehicle’s usefulne... Read more

Incident date: May 1, 2026

I took my vehicle in to the dealership on April 24, 2026 for a software update after receiving notice in the mail. The update changed my auto stop/start so that it is on whenever the vehicle is started. When removing my foot from the brake the car surges forward without me touching the gas peddle. I took my Hyandai back in to the dealership on May 4, 2026, and was told that the auto stop/start w... Read more

Incident date: Nov 20, 2025

Gas leaking from the hood. High pressure fuel pump

Incident date: Mar 23, 2026

The internal fuel pump/fuel pump circuit on my 2020 Jeep Grand Cherokee (VIN: [XXX] ) failed prematurely, resulting in a sudden and severe 'no-crank' safety hazard. The fuel pump failure triggered a massive electrical current draw that shorted out the Powertrain/Engine Control Module communications and locked out the starter motor entirely. This electrical failure leaves the vehicle completely str... Read more

Incident date: Apr 24, 2026

I own the car and have had it for 3 years well maintenance but I notice when I pump gas it doesn’t want to go water leak in the the car when it rain and the fuel g lm from the gas tank leaks and you can smell gas strongly

Incident date: Mar 17, 2026

The fuel management system leaked from car causing fuel to pour out of 2018 chevy equinox d2

Incident date: Feb 3, 2026

Car indicated 12v battery was critically low and that I should stop safely. I was just starting it in a parking lot. This is a classic ICCU failure and the car is up to date on all recall updates. The car requires manual key unlocking for outside access at this point, and the rear hatch is only unlockable using the manual release mechanism which is recessed into the rear hatch and needs the ke... Read more

Incident date: May 11, 2026

Vehicle experienced sudden severe loss of motive power consistent with Ford Safety Recall 23S64 (NHTSA Campaign 23V905000). Prior to repair, the vehicle entered limp mode and could not accelerate beyond approximately 30 to 35 MPH. Low oil pressure warning indicators and check engine light illuminated repeatedly. Engine produced abnormal grinding and strained startup noises. Vehicle also experience... Read more

Incident date: Apr 9, 2026

Component failed 1.6L Escoboost engine coolant intrusión into cylinders causing misfire and white exhaust smoke vehicle available for inspection upon request .safety risk:engine misfire and coolant loss cause sudden of power or ingine fire while driving. Recall 17S09 was issude for this exact defect .Ford SSM 46433 states this requires new engine assemby . Problem confirmed multiple repair shops ... Read more

Incident date: May 14, 2026

Multiple DTC codes on car at 25,120 miles,32,344, 34,324, 47,484, 51,853, 53,521, Consistent Fuel Injector failing under warranty, prior to 60,000 miles and not replaced correctly, as I have had to see dealership 4 times for ineffective fuel injector replacement and consistent problem. First DTC code reading @ 25,120 miles as stated on DTC coding Reports through Hyundai/Bluelink app. SEVERE Fue... Read more

Incident date: Apr 12, 2026

The vehicle has an intermittent loss of power/hesitation during acceleration. The issue has occurred multiple times since the vehicle was purchased new and is still occurring at approximately 42,000 miles while under warranty. When accelerating from a stop or low speed, the vehicle sometimes has little to no power, feels like it stalls or fails to respond, and then suddenly kicks in and takes off.... Read more

Incident date: May 6, 2022

I bought my van in March of this year (2026) and the fuel gauge will either show that the tank is almost empty (gas light on) or full. Sometimes it will show an accurate gas reading and other times it shows the gas tank is full. I am going to a dealership in the morning to see about getting it fixed under the recall or getting quoted to have it fixed. This is the only vehicle I own and I have to t... Read more

Incident date: May 22, 2026

NO power till car warms up for 5 minutes. It will be jerky on highway. The gas mileage is going down drastically, I was doing 32 miles to gallon and now it's 22mpg. All this is after the recall we just had performed. I have no power trying to avoid accidents, taking off from stopping. Car smells weird now.

Incident date: Apr 14, 2026

In May 2026, the Emission Warning Light unexpectedly illuminated on my 2016 Honda Pilot. I immediately sought an inspection, and repairs were completed on 5/9/2026. Failed Component: The fuel injection system failed. Specifically, the injectors for cylinders #4 and #5. The replaced parts [are / are not] available for inspection. Safety Risk: This defect caused the engine to run dangerously rich, d... Read more

Incident date: May 22, 2026

My car stalls out when accelerating. The same issue explained by NHTSA recall 23V-858 but my vin is not included in the recall and it's a 2017 Honda CRV. I have almost been re ended when it stalls in traffic.

Incident date: May 22, 2026

On 4/28/26, my 2020 Jeep Wrangler Sahara Unlimited suffered a catastrophic high-voltage system failure, causing the vehicle to completely shut off at highway speeds on a live road. Stuck on the highway for nearly 3 hours at around rush hour blocking one lane of traffic. The dealership (Ourisman Jeep) diagnosed a failed 48V Hybrid Power Pack Unit (Part #68381513AA) under STAR Order #9575**. This su... Read more

Incident date: May 21, 2026

My Vehicle is having an issue with the idle stop feature. Multiple times when stopped at a red light or when idle the car stops and will not turn back on. I have to turn the car off completely open the door to simulate leaving the car, wait a minute then start the car again to be able to move.

Incident date: Apr 13, 2026

The failed/malfunctioning component appears to be the fuel pump controller / fuel pump control unit, and possibly the fuel pump system. The Mercedes-Benz dealer identified water/moisture-related damage and corrosion at the fuel pump controller area. The failed component should be available for inspection if the dealer preserves the part during repair. I have requested that the dealer not discard t... Read more

Incident date: May 22, 2026

The fuel pump component or system failed or malfunctioned the engine tried cranking but would not start. The problem has been reproduced to an independent service center, where I was notified of a safety recall on Toyota Tundra. No other inspections have been performed. There are no warning lamps messages visible on the vehicle in question. The vehicle will not start until repeated starts are p... Read more

Incident date: May 22, 2026

When picking my child up from school, upon departure, the front end of the vehicle began violently shaking and sounding as if it wanted to shut down, simultaneously, a number of system failure warnings displayed on the dash. I was able to get the vehicle into a parking spot and turn it off. It would not restart. I called a tow truck and had it towed to a local garage as it was not safe to drive ... Read more

Incident date: Jun 14, 2025

I took my car to dealer to repair recall. Dealer told me if it failed they would keep car and report stolen if I tried to take it. They failed it. I didn't trust them based on their report it stolen statement. I had the police get my car back. I took it to another dealer where it passed recall easily. I believe they wanted my car for a customer, and tried to get away with this ruse.

Incident date: Feb 1, 2022

On May 17th, my 2022 Chevrolet Silverado 1500 (mileage: 38,628) suffered a catastrophic mechanical failure resulting in an immediate and total loss of motive power while traveling at highway speeds on I-465. Diagnostic testing confirmed DTC P129F, identifying a failure of the Fuel Pump Driver Control Module. The failure occurred while positioned in the fifth lane of a six-lane interstate. This wa... Read more

Incident date: May 10, 2026

After having to have my vehicle towed to & held by the dealership for a total of 3 months altogether over the course of two separate engine rebuilds due to a national recall on faulty oil pump parts, my vehicle's check engine light came on & gave a message that there was an issue with the emissions system. I am now experiencing multiple engine system faults EVERY SINGLE TIME I refuel my vehicle wh... Read more

Incident date: May 16, 2026

Formal Complaint – 2018 Ford Fusion 1.5L EcoBoost – Engine Block Defect Statement of Issue:I am writing to report a premature engine failure on my 2018 Ford Fusion 1.5L. The vehicle is exhibiting all symptoms of the well-documented "coolant intrusion" defect described in Ford Technical Service Bulletin (TSB) 22-2222. Despite following all recommended maintenance intervals, the engine block h... Read more

Incident date: May 18, 2026

I started my Jeep in my driveway and a warning quickly flashed onto the center screen just before the Check Engine Light illuminated. I attempted to test drive it. The vehicle started cutting out before the engine started racing. I was able to stop at the end of my street. I made a U-Turn to return to my home and the Jeep started bucking and jerking wildly as I was attempting to stop in front of m... Read more

Incident date: May 7, 2026

My 2014 Jeep Grand Cherokee Summit EcoDiesel (VIN: [XXX] ) experienced a catastrophic engine failure at approximately 116,000 miles while driving. The vehicle suddenly displayed an oil pressure warning, and I immediately shut the engine down to avoid further damage and potential safety risks. At the time I shut the engine off, the engine was not making catastrophic knocking noises and was not lea... Read more

Incident date: May 21, 2026

The vehicle was brought to an authorized GM dealership for a scheduled appointment to address a check engine condition related to a purge valve and an open safety recall for the lower control arm. The VIN was provided and confirmed at the time the appointment was made; however, the recall was not completed during the visit. The dealership replaced the purge valve without documenting diagnostic te... Read more

Incident date: May 16, 2026

On Saturday, April 25, 2026, I experienced engine failure on my 2024 Chevrolet Tahoe 6.2L V8. This was a very dangerous situation, and could of been potentially dangerous to others around me on the highway. There was no warning just complete loss of engine propulsion at highway speeds. It was towed to the dealership on this same date. On Monday, April 27, 2026, it was confirmed by the Chevrolet De... Read more

Incident date: May 18, 2026

I received an Important Safety Recall notice (NHTSA Recall ID: 26V073) from Mercedes-Benz USA in March 2026 regarding my 2024 EQB (VIN: [XXX] ). The notice states that the high-voltage battery may fail due to an internal short circuit, potentially causing a vehicle fire while parked or driving. No incident has occurred. This complaint is filed because no remedy is available and no timeline has bee... Read more

Incident date: May 12, 2026

our car eats a ton of oil and the piston rings failed, we owe a lot on it and I'm told there is no help for this issue even though there used to be because we are outside the guidelines in terms of mileage and purchase date. our car has 156k its a 2012 MDX. VIN [XXX] . Just checking with everyone everywhere to make sure I've exhausted all resources as it will take 13,000 to fix and we owe 12,000. ... Read more

Incident date: May 19, 2026

purchased a vehicle that has experienced ongoing mechanical and safety-related defects, including excessive oil consumption, seat belt malfunctions, and unresolved injector recall issues. Despite multiple repair attempts by the dealership, the problems continue to persist and have not been permanently corrected. These defects substantially affect the vehicle’s safety, reliability, value, and eve... Read more

Incident date: Oct 1, 2025

My 2022 Ford Bronco experienced recall 25S75 where fuel pump failed while driving on the freeway outside LA near San Bernardino. Recall was communicated in July of 2025 and no fix available. How long has Ford been building cars? There were no warnings or symptoms prior to failure. This was extremely dangerous for car to stall in the middle of the freeway, not to mention it was 98 degrees outside. ... Read more

Incident date: May 8, 2026

The internal water pump failed, dumping a half gallon of antifreeze into the engine oil. This caused the engine to suddenly stall and lose all power while driving in the middle of active traffic, creating a severe crash hazard .

Incident date: Apr 1, 2026

I was driving and I was crossing a major intersection and the vehicle started loosing power and stalled in the middle of the intersection. I had to power the vehicle off and power on again and then it drove. It usually happens when my gas is under half. It has happened multiple times. This is extremely dangerous. I was told it is a fuel pump issue.

Incident date: May 20, 2026

Driving down a two lane road without any cruise control on the truck suddenly speeds up to almost 90mph with out pressing on throttle had hold brake down engine rpms were in the red shut truck off for it to finally go back to normal

Incident date: May 14, 2026

2016 Honda Odyssey with 76,000 miles. Vehicle experienced recurring cylinder 3 misfire (DTC P0303) caused by Honda's Variable Cylinder Management (VCM) system allowing oil to bypass piston rings — a known defect covered under Honda TSB A25-061 and TSB 13-081. Vehicle was brought to Tony Honda (Honolulu, Hawaii) multiple times prior to January 31, 2026 warranty extension deadline but was not diag... Read more

Incident date: May 1, 2026

2 issues to report: 1. Truck has a pull to the right since new. Found the front strut springs installed wrong. Attached photos show 2024 tundras on the dealer (pink dot on drivers side, yellow dot on passenger side) lot vs. mine (pink dot on passengers side, yellow dot on drivers side). Dealer corrected. Following repairs, pull is much better, but still present. Over 20 alignments completed; 3 by ... Read more

Incident date: May 19, 2026

My vehicle started having stuttering/shifting issues back in August 2025, I was advised the vehicle did not need new engine but upgraded oil. I continued to have the issues and have continued to bring back to dealer for constant software updates - cannot duplicate issue meanwhile the stop sale order was issued and I was not advised. The vehicle then experienced very hard jerking- stall- that lead... Read more

Incident date: May 20, 2026

Had new vehicle for 1 week and it broke down in a parking lot and would not start on 5/10/26. It was towed and dealership, found it to be a faulty feel injector system that was replaced. Picked it up from the dealership on 5/13/26 and I lost the ability to accelerate while on the interstate. It was towed back to the dealership who had to reach out to V. W headquarters to determine the problem. It ... Read more

Incident date: May 13, 2026

My Mercedes GLE 580 experienced a complete failure of the 48V battery system due to the exact defect outlined in NHTSA Recall Campaign 24V207 (defective 48V ground connection causing high resistance and fire risk). The official status for my VIN shows 'Recall Incomplete.' The vehicle is currently at Mercedes-Benz of Barrington. The dealership is actively refusing to remedy this safety recall under... Read more

Incident date: May 13, 2026

My car is 2018 accord 2.0t The car just started jerking then I brought it to honda they said head gasket replacement needed, my car was properly maintained and it still happened

Incident date: May 17, 2026

Q: What component or system failed or malfunctioned, and is it available for inspection upon request? A: 1) Sudden loss of propulsion at highway speeds, with inability to accelerate despite throttle input. Regained propulsion only after shifting from Drive → Neutral → Drive. Repeated occurrences. Prior dealership complaint before recall awareness. 2) Unresolved drivability issues after tran... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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