Consumer Safety Complaints

Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.

2,192,899 Total Complaints

137,559 Reported Crashes

55,854 Reported Fires

8,555 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 59,782 complaints — component: FUEL/PROPULSION SYSTEM

Incident date: Dec 27, 2025

I was leaving from a friends' house and got a "Check electric vehicle system" error and the car went into "limp" mode while on the road. I drove to a hotel parking lot and dropped off my family then proceeded the next day to drive the car to a local dealership for service and the car maxed out at 12 mph before crawling to 1 mph while going up a hill before I could find a place on the side of the ... Read more

Incident date: Nov 3, 2025

This has happened since purchasing my personal 2006 Mustang GT new in 2006. I also see early S-197 Mustangs (2005—2007) in my shop that cannot be reliably refilled because fuel shoots out of the filler neck, splashes the operator, the side of the Mustang, and puddles on the ground. The defective On-board Refueling and Vapor Recovery (ORVR) system causes high internal fuel tank pressures that w... Read more

Incident date: Dec 1, 2025

The manufacture is unable to provide the fuel pump need to comply with recall notice.

Incident date: Nov 13, 2025

I have a 2018 Honda Accord Sport 1.5 The issue started after getting my fuel pump replaced as part of the recall. While driving, all of the dashboard lights came on. Warning messages kept flashing on the dash. This car was driving perfectly fine before the fuel pump was replaced. When the codes are cleared, the car drives perfectly fine. The dashboard lights will periodically turn off but ultimat... Read more

Incident date: Dec 24, 2025

Fuel pump is bad causing the car not to start.

Incident date: Dec 1, 2025

On December 1, 2025, the 2025 Honda Prologue was pulling into a parking spot between two parked vehicles at low speed. While in forward gear, the Prologue experienced an unexpected acceleration event and collided with three parked vehicles, two of whom were hit with sufficient force to impact adjacent parked vehicles. The driver is unaware of having pressed down on the accelerator and is additiona... Read more

Crash

Incident date: Dec 27, 2025

In 2023, the car had a rough start during cold weather. Honda confirmed there was a service bulletin and told me my fuel injectors were likely failing. It’s a known issue. For 2 winters, I used Sea Foam to manage the problem. This winter, the dash completely lit up. I returned to Honda for an update to new version of the same service bulletin. They did the fix but it did not solve the problem. T... Read more

Incident date: Dec 1, 2025

I have a 2018 Hyundai Elantra with about 155k miles. It has been consuming oil excessively and has developed serious drivability issues. If I try to accelerate even slightly harder than normal—especially above 2,000 RPM—it makes a metallic, chain-type rattling noise, loses power, and produces heavy smoke from the exhaust. The smoke sometimes continues even after shutting the engine off and res... Read more

Incident date: Dec 15, 2025

After fuel gage recall completed, vehicle still doesn’t read fuel level correctly. Sometimes doesn’t show fuel level at all, sometimes, after refueling to a full tank, computer only shows 250 miles of range.

Incident date: Dec 27, 2025

I am submitting this as a supplemental statement to my existing NHTSA safety complaint regarding my electric vehicle, KIA EV6, 2023 model. Since my original filing, the vehicle has now experienced loss of power / loss of propulsion a total of three times. These incidents occur without warning, are unpredictable, and render the vehicle unsafe to operate. The vehicle can suddenly lose motive power,... Read more

Incident date: Oct 1, 2025

Hood release cable has snapped resulting in inability to access critical components on the vehicle or do routine maintenance. After researching, this is a common and know issue for this vehicle.

Incident date: Nov 28, 2025

My vehicle is subject to two open safety recalls: 68C (PHEV High Voltage Battery) and 78C (PHEV 2.0L Engine Fire / Loss of Propulsion). Recall 78C currently has no available remedy and involves risk of engine fire and sudden loss of propulsion without warning. The manufacturer has issued guidance advising modified use and safety precautions, including parking the vehicle outside and avoiding cer... Read more

Incident date: Oct 25, 2021

Sirs: I am reporting TWO issues: One: My car should have been included in the recall campaign for rear coil spring fracture that other 2015 Golfs have experienced. I had to pay to replace fractured rear coil springs myself, last year. Two: Volkswagen has made it impossible for me to get ANY recall performed, including the suction fuel pump recall. After I filed a 1 star review for the utt... Read more

Incident date: Nov 2, 2025

I went a few months ago to Toyota to get an air flow valve replaced from a safety campaign for Toyota. My car engine light came on. Afterwards it never went off. My car shuts off after getting gas . Car doesn’t start for 20 mins. Coolant is leaking . Car idling high as if the valve that was replaced was faulty. The car acts like it’s gonna shut off. I take good care of my car & several people ... Read more

Incident date: Dec 25, 2025

Vehicle stalled out, lost power, left me stranded on side of road. No warning, check engine lights or any other inclination prior. Turn out to be fuel pump control module.

Incident date: Dec 26, 2025

While driving at a constant speed on the highway, the transmission shifted down a gear and revved into very high RPMs. I was dramatically slowing down despite pressing on the gas pedal. The car didn't provide any power and just revved while I had cars next to me going at highway speeds. Managed to get off the highway, a transmission fault indicator popped up on the dash. The car no longer was able... Read more

Incident date: Dec 12, 2025

Midway my drive, all dashboards lights started. Took to dealership, they performed A/F Ratio test and “Vehicle failed as all Injectors are running rich.” Dealership suggested I need to replace all fuel injectors and would cost $2000. Found this is an issue with lot of 2018 CRVs but my VIN was not covered under extended warranty that was provided to others CRVs with identical issues.

Incident date: Dec 26, 2025

Fuel Relay System Failure When searching online apparently this is such an extremely common issue there is a special bypass part that was made, and part of a recall for durangos and jeeps but not the town and country, even though this part is failing all the time in this vehicle as well. Before it went completely dead, it did fail once when I was driving, which is a huge safety issue. I was luck... Read more

Incident date: Dec 26, 2025

Vehicle cranked longer than usual, noticed slight smell of fuel. After arriving home noticed fuel smell was very strong and a puddle of raw fuel under vehicle. Fuel line appears to have rubbed/vibrated against the frame of the vehicle causing the line to rupture. Date of incident 12-26-2025. No MIL or warning messages were present. The vehicle has not been inspected by anyone other than myself f... Read more

Incident date: Dec 11, 2025

My check engine light went on and stayed on while I was driving. I called Blaise Alexander, Altoona, Pa. reported and scheduled a checkup on Dec. 11. I drove to the garage, arriving at 10am. and noticed a smell of fire and saw smoke billowing out around the hood of the car. I ran into service area and told them the car must be on fire. They called the Altoona Fire Dept. The police gave me a numb... Read more

Fire

Incident date: Nov 15, 2025

On approximately November 15th 2025, I took my 2023 Jeep Grand Cherokee 4xE In for a routine oil change and tire rotation to Fred Martin Super Store in Barberton , Ohio. Upon completion on the service I was told that there was a recall on my vehicle and I was not to park in my garage or plug the vehicle in due to risk of fire coming from the Hybrid Battery. I immediately called the service departm... Read more

Incident date: Sep 23, 2023

Subject: Consequential Damage and Failure of Remedy regarding Recall 24V-608 Incident Description: "I am reporting a failure of the manufacturer to provide an effective remedy for Safety Recall 24V-608 (Electric Water Pump) and subsequent consequential damage to the High-Voltage battery system. In September 2023, at approximately 78,000 miles, this vehicle exhibited 'Drivetrain Malfunctions' inc... Read more

Incident date: Dec 24, 2025

I have a 2020 Hyundai Santa Fe, 2.0T. I recently experienced the following issues; gasoline fumes coming into the car at low speeds, difficulty starting the car when it is cold and hesitation when trying to accelerate quickly. The check engine light came on and the dealer diagnosed a faulty fuel pump and high pressure hoses......on a car with only 49100 miles! The repair cars are estimated at ... Read more

Incident date: Dec 26, 2025

I am in possession of Recall18S32/NHTSA recall18V-735 notice that has not been repaired but it is not showing up on my VIN and Model lookup.

Incident date: Dec 5, 2025

Two safety defect incidents involving unintended acceleration. This defect has resulted in two loss of control incidents causing property damage. First incident: While attempting to move vehicle inside garage, I started engine with foot firmly on the brake, shifted the transmission into drive, and maintained full brake pressure. Immediately upon shifting, the vehicle bolted forward at an accelerat... Read more

Crash

Incident date: Dec 17, 2025

I have experienced abrupt loss of propulsion events consistent with recall 25V-576. I have reached out to Stellantis repeatedly for resolution and no one ever follows up with an answer or a resolution.

Incident date: Sep 22, 2025

The vehicle experienced a fuel/propulsion failure involving sudden loss of engine power. After internal engine repairs performed by the dealership (camshaft and valvetrain work), the vehicle was returned to me as repaired and safe to operate. Within minimal post-repair driving (less than one mile), the vehicle entered limp mode, lost propulsion, and the engine shut down while driving in active tra... Read more

Incident date: Dec 6, 2025

There’s an open recall for the fuel injectors for my vehicle. I am currently unable to drive my vehicle because I can not fuel my vehicle. Each time it is fuel the engine light comes on and the vehicle either doesn’t drive or shakes violently and refuses to go. The vehicle isn’t able to pass state inspection as well. My safety is impacted by the vehicle randomly not going/stalling and not ab... Read more

Incident date: Dec 17, 2025

I started to notice changes in performance around 75k miles. Seemed like performance was subpar compared to what was the norm. Seemed to lose some power. Minimal at first, more so just recently around 90k. Oil consumption was starting to accelerate at each oil change at 75k, 80k, 85k, 90k. To the point around 85k and 90k that I would not go over even 1 mile from the 5k threshold without changing t... Read more

Incident date: Dec 8, 2025

The coils kept popping up check engine light. And turns out it was an injector failing, and cause my car to jerk a lot, and not accelerate when needing. My car would almost try to stop accelerating while on highway and jerk so much that it felt like I was going to wreck on the middle of a freeway.

Incident date: Oct 1, 2025

My fuel lid will not close causing a check engine light. My vehicle has less than 25k miles but outside of the 3 year limit for the warranty.

Incident date: Jun 26, 2015

Engine stumbles repeatedly, stutters and dies. No warning lamps. Car inspected twice by manufacture but no solution found. Continues to show same characteristics. Have to pull off the road to avoid danger to self and other autos.

Incident date: Dec 6, 2025

The “check high voltage system” warning came on, we noticed the hearing stopped. This started after 12,000 miles. The dealership said they fixed it and gave it back the warning reappeared a few days later, same events we lost heat and then the warning came back on. We have it back at the dealership they still don’t know what’s wrong.

Incident date: Nov 29, 2025

Code P1326 Popped up - my mechanic replaced the P1326 Knock Sensor for the Kia. Code P1326 Popped up 2nd time - replaced sensor again. Code P1326 popped up and now there is some knocking. Check engine light flashing - then went off for a while after part was replaced, and then back on again, and off again and back on. There are many Kias listed for RECALL with this code, same year and model.... Read more

Incident date: Dec 13, 2025

My car has been acting up almost every winter. Bought brand new and within two years would not start. Triple A had to get it started. Next winter it shook and the check engine light came on. There was a misfire. I called Kia of Queensbury and they just told me to keep the gas cap off for a bit and than drive it after putting it back on. I believe the fuel injectors were a problem at that point bec... Read more

Incident date: Nov 2, 2025

Fuel hose system leaking. Inhalation of gas fumes caused headaches and nausea. Risk of vehicle fire. Yes, the problem has been confirmed by a Mercedes dealer. This is a known issue with Mercedes C300 2015 models and other years. There have been other complaints/lawsuits against Mercedes not wanting to pay for the issue. No warnings just strong gas smell.

Incident date: Dec 25, 2025

While driving, the vehicle experienced a sudden brake system malfunction without prior warning or gradual degradation. The vehicle was being operated under normal driving, road, and weather conditions. No recent brake service, repairs, or aftermarket modifications had been performed prior to the failure. Multiple warning lights illuminated on the dashboard, including the ABS warning light, brake ... Read more

Incident date: Aug 4, 2025

Driving on highway around 65mph, car shut down internally completely blacking out inside. Turned back on a few seconds later while still driving all lights were blinking. Pushed the SOS no-one answered pushed again then someone came on. Matches the same description on the other 2025-26 hybrids in the corolla cross and camry hybrid.

Incident date: Sep 9, 2025

Reproducible and sudden loss of indicated driving range at low state of charge (SOC) for 6 months. First documented occurrence on 9 September 2025 during my final service visit while the vehicle was still covered under Tesla’s 8-year unlimited-mile high-voltage battery warranty, at which time no corrective action was taken. After repeated documented low-SOC range collapses, back to service on 13... Read more

Incident date: Nov 27, 2025

The vehicle is a 2016 Kia Sorento equipped with a 2.0L Turbo Theta II engine subject to the KSDS (Knock Sensor Detection System) safety recall. The original engine was replaced at approximately 70,000 miles under Kia’s engine service program. The replacement engine currently has approximately 32,000 miles. The vehicle developed internal engine damage diagnosed by a Kia dealership as a burnt exha... Read more

Incident date: Nov 15, 2025

Vehicle: 2022 Audi Q5 (VIN [XXX] ) Mileage at incident: ~20,000 Component: Powertrain – Engine / Turbocharger – Sudden Loss of Power NARRATIVE: On or about [XXX], my 2022 Audi Q5 experienced a sudden loss of engine power while driving approximately 60 mph. The vehicle began vibrating/shaking severely, jerking on acceleration, and displayed warnings including “Drive system: Please switch eng... Read more

Incident date: Dec 6, 2025

On 12/06/2025 I filled the vehicle with gasoline. As I was driving home I noticd a strong odor of gasoline. When I arrived home I parked the car in my carport. A short time later I went outside and noticed that I could still smell gasoline and I looked under the car, which was approximately 3 feet from my house and saw a puddle under it. This could have caused a fire, so I immediately took th... Read more

Incident date: Dec 23, 2025

I was driving up the road truck cranked up fine started a morning commute, on cruise control the truck instantly out of nowhere lost power completely with no signs of anything and engine won’t attempt to turn over now. I fear the worst has happened which would be catastrophic internal failure for to a faulty engine & its internals.

Incident date: Dec 23, 2025

Catalytic converter keeps giving me check engine

Incident date: Oct 1, 2025

Dashboard warning "Emissions System Problem". Trouble code - P0430 / Catalyst System Efficiency Below Threshold Bank 2. Brought it in to the dealer, and required the fuel injection to be replaced. There is recall for model year 2016-2019 Honda Pilot V6, but was told by the dealer this car was not part of the recall based on the VIN#. Fuel Pump was having problem, and replaced under recall on 0... Read more

Incident date: Dec 23, 2025

Continually get a power loss error while driving and accelerating. Took to BMW dealership and not able to clear error after having the car for a over month.

Incident date: Dec 23, 2025

This is ridiculous if there’s debris in the engine of a risk for it and risk for the engine to go I want a new vehicle there’s 18k miles on this truck brand new shape and I will be putting my family in this. This is a risk I’m not willing to take. This needs to be bought back

Incident date: Feb 18, 2025

Fuel tank failure at 18,000 miles and less than 3 years of ownership. I noticed that the vehicle had a strong gasoline smell when I was around it. When looking under the truck, I could see that there was a fuel leak coming from the fill pipe inlet into the fuel tank itself. Took the vehicle under warranty to the ford dealer, and was told that the hose clamp was loose connecting the fill pipe into ... Read more

Incident date: Dec 18, 2025

While driving, the car all of a sudden lost power - forcing me to pull over. If this were to happen while on the freeway, a crash would have been imminent. This is a known issue with kia/Hyundai EV's where the ICCU fails and causes the vehicle to lose power suddenly.

Incident date: Dec 23, 2025

Vehicle is not running and was at the dealership for recall and dealership said that ford denied claim and ford said dealership denied claim. Dealership said it’s something from oil and that it’s not issue from recall however all problems and issues fall within the recall damage. I called ford and they said the dealership are the ones who denied it. They also caused and did more damage to the... Read more

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