Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 60,899 complaints — component: FUEL/PROPULSION SYSTEM

Incident date: Feb 27, 2026

I noticed fuel / gas smell from my vehicle. I looked up cause for this type of occurrence. I was referred to a recall bulletin for this particular cause - Recall Campaign #2013020002. My vehicle (VIN #) is not on the recall list. Both MB dealerships in my area state I would have to cover the cost to replace the Fuel Filter Flange. I am certain the Fuel Filter Flange is defective and should be lis... Read more

Incident date: Feb 28, 2026

Shortly after purchasing the vehicle, I began experiencing serious performance issues. While driving, the vehicle suddenly lost power, would not accelerate properly, and warning lights appeared on the dashboard. The vehicle eventually shut off while in operation. The vehicle was inspected by a dealership, which initially stated there were no issues. However, the problem continued and worsened. Th... Read more

Incident date: Jan 21, 2026

My vehicle was involved in the Z46 High Pressure Fuel Pump recall. I recently had multiple error codes: P1290, P0087, P1292, P1290. I delivered the truck to the dealer at the end of December and the truck has been grounded for 60 days waiting for the redesigned filter. The ETA for the part keeps changing.

Incident date: Dec 18, 2025

My vehicle loses power when turning into traffic, when stopping and taking off. There have been SEVERAL close calls when pulling into traffic as my vehicle will stall out and won't accelerate causing traffic to have to swerve to miss hitting me. I am going to end up getting hit one of these days. Also, it is very dangerous on snow and ice. When trying to accelerate, it cuts out losing power. Keepi... Read more

Incident date: Jul 27, 2025

I am filing this complaint regarding Recall 25V-796 (Hyundai Recall 286). On November 27th, while driving, my vehicle made a loud popping noise twice and then began sounding muffled. About a week later, while on a long-distance drive, I attempted to refuel and the gas would not go into the tank. At another gas station I was able to fuel it, but afterward the vehicle began rapidly leaking fuel whil... Read more

Incident date: Feb 28, 2026

This technical failure in the BMW B58TU engine (2019–2021) involves the variable-displacement oil pump's internal thermoplastic slide. In low ambient temperatures, the high viscosity of cold oil creates mechanical stress that causes this plastic component to fracture. The Safety Hazard The primary risk is a sudden loss of motive power. When the slide fails, oil pressure becomes unregulate... Read more

Incident date: Feb 20, 2026

Hesitates to start

Incident date: Sep 11, 2025

My fuel tank cracked due to the purge valve ann also once in a while the steering assist fails

Incident date: Sep 11, 2025

I purchased a 2019 Mazda CX-5 (As is) on July 20, 2015. On September 11, 2025, as I was traveling on a three lane highway. I attempted to pass another vehicle. As I was attempting to go around the vehicle, my Mazda suddenly began braking and quickly losing acceleration. The speed limit on the highway was 70 mph. I estimated my speed at the time was between 70 and 75 mph as I attempted to pass... Read more

Incident date: Feb 1, 2026

I am reporting a Sudden Unintended Deceleration event in my Subaru. The vehicle grinded to a halt without driver input. The car stopped in the left lane of a major highway. We put on our hazards and called the state police for help. They were unable to get to us in time. We were hit from the rear. The car's failure created a stationary hazard that led to a high-speed rear-end collision by a ... Read more

Crash 3 injured

Incident date: Feb 27, 2026

So we where never notified of the recalls on are vehicle, we found out for are selves. Dealership never notified us of them at the last oil change, and now we are trying to get out of the vehicle

Incident date: Feb 2, 2026

My car shut down and lost power while in motion, It said “electrical instability “ “service shifter” and cut off. Auto stop start keeps going in and out Seat belt comes undone while in motion

Incident date: Feb 20, 2026

Drove 50 miles. Charged car at a supercharger. Unplugged car normally. Pushed start normally. Heard a light “pop” sound. Car would drive but with low acceleration. Warning lights came on. Then bright “stop now” lights and beeping. Then it died in the parking lot and would not start at all.

Incident date: Feb 15, 2026

1. Front fuel tank strap bracket has corroded and strap no longer attaches, my vehicle is available for inspection upon request. (appears this was a problem for 2009-2012 ram trucks) 2. If the tank falls, fuel will let loose with the opportunity for fire. 3. Yes, (independent service center). My mechanic wants me to ratchet strap the tank up to run the fuel low (because the tank will need to be d... Read more

Incident date: Feb 20, 2026

ICCU Failure causes the car to not work.

Incident date: Feb 26, 2026

The high-pressure fuel pump failed, resulting in insufficient fuel delivery to the engine. This caused a significant loss of engine output, with the vehicle unable to accelerate beyond approximately 35 mph or stalling around 60 mph and exhibiting very slow acceleration. The lack of adequate power created unsafe driving conditions. I was nearly rear-ended while making a right turn and again while a... Read more

Incident date: Feb 26, 2026

Oil pump failures have been reported across multiple production years, and affected vehicle population boundaries remain unclear. Because this condition can result in sudden vehicle disablement without adequate warning especially in the cold, I believe this issue warrants investigation as a potential safety-related defect. Loss of lubrication can cause the vehicle to become disabled without warn... Read more

Incident date: Apr 12, 2025

On Saturday at approximately 5:30 p.m., while driving on a two-lane city street with vehicles around me, my GMC Sierra began malfunctioning. The gauges flickered, warning lights appeared, and a transmission warning activated. As I attempted to safely pull over, the vehicle began stuttering and then completely stalled in the middle of traffic. Cars swerved and honked to avoid hitting me. Fortunatel... Read more

Incident date: Jan 31, 2026

On January 31st, 2026, not long after starting a journey in my car, I got a “check electrical systems” warning. I was close to home so was able to turn around and drive home. Just before pulling into the driveway, the warning changed to a “power limited” warning. On Monday Feb 2nd, I had the car towed to my local dealership, where it has been since. The dealer confirmed that it was an i... Read more

Incident date: Aug 22, 2024

I'm reporting a safety issue with BMW vehicles equipped with the B58TU engine, primarily 2019-2021 models. These vehicles have an oil pump with an internal plastic component that regulates oil pressure, and this part is fracturing in the field, causing sudden loss of oil pressure. The failure typically occurs during cold starts in low temperatures. When it fails, oil pressure becomes erratic or is... Read more

Incident date: Oct 1, 2025

I bought my vehicle used, in May 2025. Then, in October (if not earlier), a safety recall was issued relating to the fast charging of the EV battery. This recall tells me that I’m not to use the CHAdeMO charging port due to battery fire risk. Now, almost 6 months later, there still isn’t a remedy available. Not being able to fast charge puts a huge restriction on where I’m able to go in my ... Read more

Incident date: Feb 26, 2026

The fuel tank malfunctioned while driving. It appeared on my odometer that I had zero gas, once I pulled into a gas station to fill up, I could see the gas pouring out of the tank while the pump was unable to pump any gas due to the pressure coming out of the tank. Bev Smith Kia of Fort Pierce has the vehicle if you would like to inspect it. I also have photos of the melted tank from the dealersh... Read more

Incident date: Feb 9, 2026

I am reporting life-threatening safety defects on a 1993 Dodge Dakota. A professional inspection by Christian Brothers Automotive confirmed: RESTRAINT FAILURE: Both front seats are unbolted from the frame/factory mounting points. DETACHED BELTS: Seatbelts are anchored only to these loose seats, not the vehicle body, rendering them useless in a collision. FIRE HAZARD: The fuel system was dumping... Read more

Incident date: Apr 30, 2025

The crankshaft position sensor and tone wheel failed which is the recall for 66A, was driving truck 45mph down heavily traffic roadway, truck died and stopped in the middle of road. took truck to dealership and dealer charged diagnostic fee explained to them that issue sounded like a crankshaft issue and was showing crankshaft codes. They refused to look into this and do the recall. Went and picke... Read more

Incident date: Feb 27, 2026

Driving along a main road at 40-45 MPH and coasting toward a traffic light, the engine stalled out. Traffic light turned green and the vehicle would not accelerate. There were no warnings, check engine lights, or sounds. I could not pull to the shoulder due to traffic and had to pull into a left hand turn lane. The truck would not restart. Electrical systems seemed fine. Engine would turn ove... Read more

Incident date: Feb 4, 2026

I purchased my vehicle 2021 Mercedes-Benz GLE 350 from Mercedes Dealership in Ontario, and had it for only about 4 months before it catching on fire while parked at the doctors office. I purchased it [XXX], and it caught fire on [XXX] while at the doctors. I didn't drive much since I work from home. Primary reason for purchase was to have a working and safe vehicle to transport family to their doc... Read more

Fire

Incident date: Feb 13, 2026

My car started shaking as I was on the interstate headed to Orlando I decided to turn around and go back home I tried putting gas in the car and the gas was shooting back out I was literally a hour away from home so as I’m driving back home the back seat flew off causing my niece to fly from the back seat half way to the front the dealership said I have to pay for my own rental they can’t give... Read more

Incident date: Feb 24, 2026

I replaced my fuel injectors which seems to be a ginormous problem with these 1.5l engines. This was unfortunately only the start of my issues. My current issue is after replacing the fuel injectors my car was still hesitant when accelerating(jerking), stalling, rough idling and my only answer from anyone is my fuel pump/filter. Reading through these forums I am seeing this being another ginormous... Read more

Incident date: Feb 22, 2026

Vehicle went in to limp mode in the middle of driving. Would not accelerate past 30mph. Was able to turn around and pull in to a neighborhood when the vehicle stopped responding altogether and had an additional warning about letting the engine recharge the hybrid system. Restarting the car got it home. This would have been extremely dangerous had it happened on the highway, at highway speeds. ... Read more

Incident date: Nov 27, 2025

My Ioniq5 experienced a failure of the Integrated Charging Control Unit (ICCU) while driving. There was a loud "pop" noise from the back seat that occurred while driving, and afterwards the car experienced an unexpected braking/deceleration and was unable to maintain a speed over ~30MPH. After the "pop" noise -- a "Check electric vehicle system" alert appeared on the dash, and an alert that the ... Read more

Incident date: Jan 22, 2025

There are times that my 2022 Ford F150 Powerboost will not accelerate. Mostly if I roll in a turn and press on the gas pedal. I don't hear anything, like it's a auto/stop issue. I'll have to come to a complete stop, or I'll have to leave my foot on the pedal, then it's like it kicks on with high RPM. There's no warning lights or messages. This time while I was on the highway during stop and go tra... Read more

Incident date: Dec 20, 2024

This vehicle is subject to two open safety recalls for which no repair remedy is currently available from the manufacturer: 1. Recall 24V957 (24S78) Dec 20, 2024 involves the high-pressure fuel pump and powertrain control system. The recall states the fuel pump may fail and cause extended cranking/no start or loss of motive power while driving. Loss of motive power while in traffic or while towing... Read more

Incident date: Feb 25, 2026

The 2022 Honda Civic (Sport) with approx. 13,000 miles had been driving fine for the previous 10 minutes, on and off the highway, when I was almost home and on a more residential 25-30mph road. All of a sudden all of the warning lights went off on the dashboard at once, so I went to brake to slow down and pull over. But the brakes were completely failing - the pedal would just hit the back of the ... Read more

Fire

Incident date: Feb 27, 2026

After 68C recall fix in January, the following has occurred: -Check engine light on immediately -Replaced electric coolant heater -Sluggish in both hybrid and electric modes -FORM indicators - constant fuel oil refresh mode -Change oil required indicator on -Engine revving high at low speeds -Jumping when putting into drive / idling / shifting issues --Replaced all 4 shocks And just... Read more

Incident date: Feb 24, 2026

In December 2023 encountered a failure of the vehicles Rear Differential Module (RDM). Failure of the RDM on this vehicle poses several significant safety issues, not dissimilar to concerns raised by the failure of the PTU on this vehicle which eventually resulted in a recall by the manufacturer after many reports by owners. Vehicle mileage at this time was 72,829. As this failure occurred outside... Read more

Incident date: Feb 26, 2025

I have currently been avoiding driving my car because it goes in limp mode when I’m stopped at red lights I smell oil burning sometimes ive seen small amounts of smoke coming from the engine as well as just receiving an oil change less than a month ago and it already being bad , I checked the mail the other day and i received a recall letter from Kia stating my car needs to be serviced and that ... Read more

Incident date: Jan 15, 2026

Tone wheel failure resulting in vehicle not operating as intended. Required repair of which FCA stated the repair was not covered by the recall issued against the vehicle.

Incident date: Dec 25, 2025

Tramision it no good make nose and power go off transmisión lose power and make smoke

Incident date: Feb 23, 2026

This is a plug in hybrid vehicle. The (ECH) electric coolant heater is prone to failure. This failure can lead to loss of power and might cause the hybrid battery pack to not regulate its temperature leading to a fire. This is a high failure rate with some saying it has failed more than once. Jeep 4xe Fans on Facebook has been doing some tracking of numbers and shows a 50% failure rate with some f... Read more

Incident date: Feb 25, 2026

The authorized dealer, Cochran Mazda, previously bypassed the vehicle’s hybrid system and returned the vehicle to us stating it was safe to operate and that we could disregard warning messages until a replacement hybrid battery became available. Prior to this, we had reported repeated drivability concerns, including jerking during operation. We were advised that this behavior was normal for hyb... Read more

Incident date: Nov 6, 2025

1. COMPONENT FAILURE & TECHNICAL IMPAIRMENT: The vehicle is experiencing a total failure of its hybrid and internal combustion systems. On Jan 30, 2026, the vehicle received the "68C" battery software update. By Feb 6, the system failed, rendering Electric Mode Unavailable and triggering "Electric Mode unavailable" warnings. This is not a software glitch; it is a failure of the manufacturer's offi... Read more

Incident date: Feb 26, 2026

Unknown: overwhelming smell of fuel (fumes) inside the cabin. Dealer "repaired" the issue when newer. Car has same issue again but the Dealer has NO records of what was done to fix the problem. Exposed to these fumes cannot be good for driver nor passengers.

Incident date: Feb 26, 2026

Looking to get some kind of compensation or repurchase from Nissan for this long unresolved vehicle recall.

Incident date: May 8, 2025

My 2011 nissan juke has approximately 118,000 miles and I've ran out of gas several times even when it said there was 88 miles left in the tank and the traction control light won't go off it stays on constantly along with the check engine light and tire pressure warning light and its making a squealing noise and its losing power I've only had it a year I know they have been recalled for certain re... Read more

Incident date: Jan 1, 2026

I have a check engine light on due to an issue in the emissions system. The issue is that the purge valve is stuck open. I know that this is an issue that you had a recall on for older models of the ford focus for this same reason. All the systems of a stuck purge valve are the issues I am having with the vehicle.

Incident date: Feb 2, 2026

Subject: Formal Complaint and Request for Escalation – 2024 Jeep Grand Cherokee 4xe Trailhawk – VIN [XXX] Good Day, I am formally requesting an immediate engineering review and reconsideration of the denial of warranty coverage for my 2024 Jeep Grand Cherokee 4xe Trailhawk, VIN #[XXX], currently with approximately 3,012 miles. I believe a serious error and injustice has occurred regarding t... Read more

Incident date: Feb 26, 2026

Fuel system and could be made available upon request. Explosion issue. No. Took it to the Lexus dealership where I bought it. No. When I got home I turned off the car. I later returned to my garage and it was filled with the strong odor of gasoline. The car was towed later that night to the dealership where it sat outside for 2 days. Dealership couldn't replicate the problem and gave me the... Read more

Incident date: Dec 26, 2025

Current mileage: 55,000 miles, and the warranty expired at 50,000 miles. Shortly after the expiration, a bunch of warning alerts started to pop up, along with a solid yellow check engine light. I had the error codes read, and it came back as, “P2402 SAE: EVAP System Leak Detection Pump Control Circuit: High." In order for any work to be performed, VW demands a $212 diagnostic fee in order to eve... Read more

Incident date: Sep 1, 2024

February 26, 2026, Concern: Ford Recall 25S76 / NHTSA 25V467 – No remedy available. My vehicle previously had an earlier Ford recall for fuel leakage and fire risk. The dealer installed a drain tube as an interim fix about 18 months ago. Ford has now issued a new recall 25S76 / NHTSA Recall 25V467 August 2025 for a similar hazard involving cracked fuel injectors that can cause fuel to accumul... Read more

Incident date: Feb 26, 2026

While on the road driving at 35 MPH, the vehicle started to "bog" and losing power and/or acceleration. Had to immediately drive off the road as there were several vehicles behind. As soon as driving off the road, the vehicle died down and would not start again. The check engine light came on. After several minutes the vehicle started again and drove to a secure area to call the tow truck. If the... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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