Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
VOLKSWAGEN
JETTA
(2024) - FUEL/PROPULSION SYSTEM
May 31, 2026
Incident date: May 29, 2026
Check engine light for P1467 on a 2021 CT4 V. This is for a "purge pump underspeed" issue. The issue is known on CT4 Cadillacs and has an active recall out: N242441120 Evaporative Emissions Purge Pump. This recall is only for the 2.0, LSY engines, but the much more uncommon 2.7, L3B engine in my car uses the same part # for the purge pump. It feels as though they are intentionally ignoring an equ... Read more
Incident date: May 1, 2026
Vehicle stalled during routine driving. Code P129F. I was stranded in 95 degree weather with three small children. Please correct and advise ASAP. Had to be towed home. Vehicle inoperable.
Incident date: May 31, 2026
Supplemental Information to Existing NHTSA Complaint involving a 2017 Hyundai Sonata Plug-in Hybrid (VIN: [XXX] ) While traveling at approximately 70 MPH on a heavily traveled highway, the vehicle suddenly and completely lost propulsion without warning. The vehicle rapidly decelerated in traffic, creating a significant safety hazard for my family and surrounding motorists and requiring emergency ... Read more
Incident date: Mar 25, 2026
I am filing this safety complaint regarding a known defect in my 2019 Toyota Highlander Hybrid related to the high-pressure fuel system. My vehicle triggered a Check Engine Light with Diagnostic Trouble Code P107B - Fuel Rail Pressure Sensor ‘B’ Circuit Range/Performance. This code appeared multiple times (3 stored faults). Toyota has formally acknowledged this defect by issuing Technical Serv... Read more
Incident date: May 30, 2026
My vehicle will not start so I jumped my battery when my car cut on I had a bunch of lights flashing my engine light my power steering light the miles per hour on my dash was flashing will not let me put my car into drive or reverse and when I did get it into drive my steering wheel was completely locked. After a few minutes. The vehicle will cut off again. All of this happened out of nowhere.I I ... Read more
Incident date: Apr 13, 2026
I am submitting this complaint regarding a serious safety issue involving my Hyundai Sonata. While driving under normal conditions, my vehicle suddenly entered a low-power ("limp") mode without warning. The vehicle would not accelerate beyond approximately 30–35 mph, creating a potentially hazardous situation in traffic. At the same time, the check engine light began blinking. The sudden loss ... Read more
Incident date: May 31, 2026
My Tesla Cybertruck has experienced a failure of the Power Conversion System (PCS), which prevents the vehicle from charging at home using the installed residential charging equipment. Tesla diagnosed the issue and advised that the required replacement part is unavailable, with no estimated date for repair. As a result, I have been forced to rely exclusively on public Superchargers for several mon... Read more
Incident date: Apr 1, 2026
Shortly after purchase of the vehicle on November 26, 2021, the vehicle began experiencing repeated DEF (Diesel Exhaust Fluid), SCR, and DPF system failures, accompanied by dashboard warning indicators, drivability instability, reduced power warnings, and eventual shutdown conditions. The most serious safety concern is that when the DEF/emissions warning activates, the vehicle may enter reduced-p... Read more
LAND ROVER
RANGE ROVER SPORT
(2016) - FUEL/PROPULSION SYSTEM
May 31, 2026
Incident date: Dec 1, 2021
I was traveling North on Highway 55 in Huntsville, AL when I put the car in sport mode all of the error lights came on immediately. This has happened on several occasions. My passenger seat belt error always comes on. When I call about getting the recall fixed it could never be done because the dealer ships says the parts are not available.
Incident date: May 29, 2026
Vehicle brought in for Recall 20UF (fuel tank suction pump fire risk) on 04/15/2026. Upon pickup after approximately one week of dealer service, a strong chemical odor was present in the cabin that did not exist prior to service. Odor persists despite cabin air filter replacement with activated charcoal filter, professional carpet shampooing, and extended airing out over several weeks. Dealer dism... Read more
HYUNDAI
TUCSON HYBRID
(2024) - FUEL/PROPULSION SYSTEM
May 31, 2026
Incident date: May 30, 2026
This all started when i had my car serviced for an oil change and began to hear some clicking sounds when I would start my vehicle. The fuel sealant is defective, the fuel caps were corroded, leaks oil, and causes the turbo on the engine to lag. I found this out as I was driving and tried to make a turn. When pressing the accelerator the vehicle lagged almost causing me to be involved in an accid... Read more
Incident date: May 31, 2026
Vehicle: 2015 Audi Q3 | Engine: 2.0L TFSI 4-Cylinder Turbo Component: Engine Complaint Description: While driving on the interstate at highway speed, the red oil pressure warning light illuminated suddenly and without prior warning. The standard low oil level warning light did NOT illuminate prior to the failure. Oil level was verified as correct and within specification at the time of failure.... Read more
Incident date: May 30, 2026
On May 6, 2026, while operating the vehicle on a neighborhood street, the vehicle experienced a sudden, violent, and dangerous failure. After accelerating away from a stop sign, the vehicle was traveling at approximately 20-25 mph when, simultaneous with a warning message, it came to an immediate and abrupt stop. A number of error messages appeared in rapid succession on the vehicle’s MMI. Th... Read more
Incident date: Mar 20, 2026
The issue started with the engine stalling while I’m driving, and one day the car failed to start. I towed it to the dealership who said there is nothing wrong with the fuel pump and advised me to replace the battery. I replaced the battery and drove it for a couple more months, while the engine continued to stall from time to time and eventually failed to start again yesterday. It’s very appa... Read more
Incident date: May 7, 2026
BMS_a079 error. Battery is no longer able to charge. High voltage battery will need to be replaced. Basically rendering the vehicle useless unless the battery is replaced.
Incident date: May 26, 2026
My 2021 Volvo XC60 experienced a fuel system failure at approximately 53,500 miles. Prior to the failure, the vehicle displayed multiple warning messages and entered reduced-power (limp mode), including the turtle symbol on the instrument cluster. The vehicle unexpectedly would not start despite multiple attempts. The failure occurred while I was at a physical therapy appointment approximately 25 ... Read more
Incident date: May 29, 2026
This vehicle had a engine replaced by the dealership Nov 2024.Has not run the same since.Getting worse and seems like transmission issues.I was told The first and the 2nd owner which I'm the 2nd owner has a 5 year 100,000 mile warranty.It's been 4 years and since I've had the vehicle I've driven round off 60,OOO miles .The vehicle had $84,000 something miles on it when I got it.It's becoming very... Read more
MITSUBISHI
OUTLANDER SPORT
(2023) - FUEL/PROPULSION SYSTEM
May 30, 2026
Incident date: May 11, 2026
A franchised dealership has actively undermined a federal safety mandate, creating an immediate vehicle fire hazard. On [XXX], I took my 2018 Honda CR-V to Bedard Bros Honda in Cheshire, MA, for NHTSA Safety Recall Campaign 23V-858 (Fuel Pump Module). During the service, the dealer identified a cracked fuel pump housing and attempted to charge me a $390 fee to replace it. When I declined this comm... Read more
Incident date: May 29, 2026
Car completely stalled while on the freeway with no warning, no engine lights, nothing….luckily we were going downhill and were able to pull over to the side safely. Still owe 6k to the finance company but mechanic claimed I needed a new waterpump…after being changed and charged the car still wouldn’t turn on despite the new waterpump….and a bunch of new obd codes showed up & now I need a ... Read more
Incident date: Mar 18, 2026
Vehicle was parked in closed garage overnight. In the morning I tried to start the car and it was unresponsive. key fobs, digital keys, NFC cards none of them were able to open the car. Used a physical key to open the door, and then tried to turn the car on, nothing worked all screens remained black and car was unresponsive. AAA confirmed that the 12V battery was fully dead. When they jumped th... Read more
Incident date: May 19, 2026
2021 Mazda CX‑5 (VIN: [XXX] ). First low‑oil warning at 17,800 miles. ([XXX]) Mazda dealership in La Crosse, WI performed an oil change and fully refilled the oil. Second low‑oil warning at 18,700 miles — only 900 miles later. ([XXX]) This indicates rapid, abnormal oil loss consistent with the known valve‑stem‑seal defect for this model year. Sudden low‑oil conditions pose a safety ... Read more
Incident date: May 10, 2023
2019 Ford Escape with a documented history of powertrain failures. White smoke on cold start and engine stalling began around 48,000 miles; the dealer noted this engine is known for coolant intrusion. At about 62,000 miles the engine short block was replaced under Ford Field Service Action 21N12 / TSB 22-2322. Smoke, shaking, and stalling continued, and the engine intermittently cuts out when shif... Read more
Incident date: May 29, 2026
This is my son's vehicle, purchased by me in January 2025. He attends a college 110 miles from home in PA. As the warmer/hot weather came along in 2025, he was experiencing random scary situations of the car just going into "limp mode" while driving 70 - 75 mph on [XXX]. No warning indicators, no dash lights. No acceleration, couldn't maintain speed, bogged down to 15 mph until he pulled over and ... Read more
VOLKSWAGEN
ID.4
(2023) - FUEL/PROPULSION SYSTEM
May 30, 2026
Incident date: Nov 1, 2023
10th Gen Honda Accord has a major engine design flaw allowing coolant to pass through the gasket mixing with fuel in the cylinders causing premature head gasket repair which also puts the injectors under immense stress due to high compression. While driving my 2019 Honda accord to the dealership for inspection. All the lights started flashing on the dash. Highlighting - Critical failure detected... Read more
Incident date: Oct 25, 2025
This is an urgent update to a safety complaint filed on May 28, 2026 regarding a 2020 Jaguar I-PACE (VIN: [XXX] ). Today, May 29, 2026, a Jaguar Corporate Executive Liaison officially issued a written denial of alternative safe transportation (Case #XXX). The manufacturer explicitly claimed in writing that the vehicle is "safe to drive" and that parking it outside is "entirely my decision," direct... Read more
Incident date: Jan 5, 2023
There has been a recall issued since last year with no remedy
Incident date: May 7, 2026
My vehicle achieves only 80-100 miles of real-world range per charge, requiring charging to 100% to reach even this reduced figure. On April 30, 2026 at 11:08 PM, I documented energy consumption of 460.8 Wh/mi — 37% worse than the specification required to achieve Tesla's advertised range of 318-340 miles. Component: High voltage battery / power distribution system. Safety risk: Severe undiscl... Read more
TESLA
CYBERTRUCK
(2024) - FUEL/PROPULSION SYSTEM
May 29, 2026
Incident date: May 12, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? The fuel delivery system has failed. Specifically, the fuel lines are leaking at the connection point on the top of the fuel tank. The vehicle and the affected components are currently available for inspection upon request. How was your safety or the safety of others put at risk? This defect poses a... Read more
1 injured
VOLKSWAGEN
JETTA
(2022) - FUEL/PROPULSION SYSTEM
May 29, 2026
Incident date: May 28, 2026
VEHICLE INFORMATION: Year: 2013 Make: Land Rover Model: Range Rover Sport VIN: [XXX] Mileage: 97890 DESCRIPTION OF PROBLEM: I am unable to properly refuel my vehicle. The gas pump nozzle repeatedly clicks off during refueling due to pressure buildup in the fuel tank, making it extremely difficult to add fuel. My authorized Land Rover dealer has diagnosed a saturated evaporative (EVAP) canister a... Read more
Incident date: Jan 1, 2026
On way to [XXX] car started hesitating stop at Oreily’s they hooked up said 3rd cylinder was misfiring took to Bruner Chevrolet I told them what the read out said on the 3rd cylinder misfiring they said catalytic converter was messed up and changed it out drove car home still hesitating went back to Bruner Chevrolet I asked them about the recall on the fuel injector module they said my car was ... Read more
Incident date: May 29, 2026
In XXX 2026, I brought my 2022 Kia K5 GT-Line (VIN: [XXX] ) to Jim Click Kia in Tucson, AZ for routine maintenance. Fuel system testing revealed my vehicle failed inspection due to an active federal recall affecting the fuel tank/fuel valve system. Kia America confirmed the recall defect caused cascading damage to additional components, rendering the vehicle completely unrepairable and unsafe to d... Read more
Incident date: May 1, 2026
Nov 20,2025 Manufacturer Recall Number25SC4 NHTSA Recall Number25V789 Recall Status Recall Incomplete, remedy not yet available We purchased our vehicle with the intent of using it for a daily work commute, the range of the battery being perfect for this. We now find that the vehicle is not 100% safe to charge or drive in the manner intended and no remedy has been supplied by Ford, nor is one exp... Read more
Incident date: May 28, 2026
2021 Chevrolet Silverado 1500 Custom 2.7 L Turbo 4 cylinder with 34,000 miles When Truck cranks and put in gear begins moving at low speed between 1-2 gear (low speed 5-10 mph forward and also in put into reverse) hard jolted severely injuring passenger. Felt like being rear-ended by another car. Passenger was hurt & required Trauma 1 EMS & 2 surgeries (Spinal Fusion Surgery) hospitalization from ... Read more
1 injured
Incident date: Oct 11, 2025
This vehicle has been repaired (4) times for the same issue (vehicle turns off while driving and won’t immediately re-start and check engine light comes on) The First incident happened on or about 3/25/2026 (1083 mileage) and the fuel pump power control module was replaced at the dealership. The Second incident happened on or about 4/8/2026 (1347 mileage) and again the fuel pump power control mo... Read more
MERCEDES-BENZ
AMG CLE53 4MATIC+
(2025) - FUEL/PROPULSION SYSTEM
May 29, 2026
Incident date: May 29, 2026
When accelerating into traffic (usually merging onto highway or changing lanes on the highway) my car will loose all power and fail to accelerate. This is extremely dangerous and has happened on several occasions. I have taken this into Acura as well as other automotive dealers and no one can seem to diagnose or recreate the problem. The only support I received from Acura has been a “software up... Read more
Incident date: May 29, 2026
While commuting to work on 5/26/26, around 5:30 am, I felt my vehicle decelerate, and the throttle became unresponsive. I shifted into neutral and coasted for a little while, working the throttle from limit to limit to feel its responsiveness. After a few cycles, it seemed to be acting normally. If I had reacted differently, been going faster, been in the middle of negotiating a turn, or a complex... Read more
Incident date: May 26, 2026
After the ECM recall for a software update the car would not run correctly. It jerks and and runs rough. It almost stalls when you put your foot on the gas. I took it back to the dealer and they can not get the problem to duplicate. Noone else has looked at the problem. There were never any problems with the care until the recall. The problem occurred the day I brought the car home from th... Read more
Incident date: May 12, 2026
Car seem to misfire alot , having a lot of head gaskets issues aswell as turbo issues, 10s of 1000s of people like me are experiencing these common problems, taking so much money out of our pockets when its should be handle the correct way
Incident date: May 7, 2026
I again have noticed intermittent pulsing at low to medium speeds. At roughly 1k-2k rpm the engine at or about 10-20 mph is pulsating or hesitating with an obvious pulse which you can see on the tachometer as well (bouncing.) It seems like there is either a computer, fuel flow or electric issue. Also, at speeds up to the 40 mph range, this is happening as well. Yesterday while towing a small 7'x12... Read more
VOLKSWAGEN
TAOS
(2025) - FUEL/PROPULSION SYSTEM
May 29, 2026
Incident date: Mar 17, 2026
The ICCU failed on my 2025 Ioniq 5 within 3 months of ownership and only 811 miles on it. The weather that morning was slightly chilly but not cold. I turned on the car and put it into reverse and after backing up only a couple feet, I heard a pop and the "Check Vehicle Electrical System" message and warning light came on. I had not DC fast charged the car since owning it and had only charged it o... Read more
MITSUBISHI
OUTLANDER
(2008) - FUEL/PROPULSION SYSTEM
May 28, 2026
Incident date: May 22, 2026
My car all of a sudden went into limp mode while driving on the 91 freeway with my kids in the car on may 21 2026. It had master warning ⚠️ light and check engine light and a circle warning light that is the braking system also it said on the screen check hybrid system stop the vehicle in a safe place immediately and contact a dealer. It smelled like smoke as I was trying to get out of traff... Read more
MITSUBISHI
OUTLANDER
(2008) - FUEL/PROPULSION SYSTEM
May 28, 2026
Incident date: May 22, 2026
Safety recall on 2018 Honda pilot fuel pump Honda dealership refuse to repair unless other repairs where done due to engine light on . I ask advisor who was helping me [XXX] to give me clarification on the reason his respond was i am just doing my job no other dealer will be able to help you Technician doesn’t want to proceed with repair due to engine light on , unless you do other repairs ro... Read more
Incident date: Oct 31, 2025
The truck kept going into limp mode and when taken to the dealership it was found to have metal in the fuel. According to the report from the dealership they stated that this indicated the injection pump had come apart internally and sent metal throughout the system. It has since been repaired at a high cost to myself. The generation of truck made before mine had a recall for the same thing and ... Read more
Incident date: May 9, 2026
Jaguar Land Rover issued a safety mandate stating my vehicle is a spontaneous fire hazard and must be parked away from structures. However, JLR corporate is actively refusing to provide a safety loaner car or rental accommodation while forcing a weeks-long paperwork audit, leaving me with a known fire hazard in an active California fire zone
Incident date: Apr 8, 2026
While driving, the vehicle suddenly displayed “Service ESC” and “Service Traction Control” warnings. Shortly after, the engine stalled and the vehicle became difficult to restart. Vehicle experienced rough running/misfires and loss of power. Diagnostic trouble codes retrieved included P0300, P0106, P3498, P00FF, and U1962. The issue appears intermittent but creates a serious safety concern... Read more
Incident date: May 4, 2026
All brake systems warning lamps illuminated while driving on the highway, the vehicle was pulled off the road and shut off, brakes were visually inspected and all fluid levels were examined and everything was intact. Vehicle was driven again after a breif time and everything was fine. A few weeks later all warning lamps were displayed, the vehicle was brought to a Honda dealership the following mo... Read more
Incident date: May 1, 2026
Loss of propulsion while driving Yes it is available for inspection upon request Complete and total loss of propulsion/acceleration when pressing on gas pedal while driving and going into a left turn across oncoming traffic; driver and five year old passenger in the vehicle at the time of incident. Safely maneuvered the vehicle to the side of the roadway. Dealership has not been able to recreate t... Read more
Incident date: Apr 26, 2026
VEHICLE: 2023 Kia Sorento, VIN [XXX] , currently 48,000 miles. Vehicle has never been in a collision. DEFECT: FUEL FILLER DOOR ACTUATOR WITH NO EMERGENCY RELEASE — STRANDING HAZARD The fuel filler door actuator fails to release on demand intermittently. When the actuator fails, the door must be pried open with tools or force, which is inconsistent and not always possible. The dealership service ... Read more
Incident date: May 9, 2026
On April 8, 2026, while riding on a busy 8 Lane (4 each direction) interstate during evening rush hour, I experienced immediate loss of propulsion when I attempted to engage the throttle. There was absolutely no power, just a grinding noise. I immediately put on my hazard lights and began working my way over toward the right berm. The exit was within a very short distance and I was able to exit th... Read more
Incident date: Feb 25, 2026
Manufacturer announced a recall regarding L3 charging more than 18 months ago. The announcement included a warning that, under NO CIRCUMSTANCES, should L3 charging be attempted. The announcement included assurances that the fix would be announced by March 2025. In the interim period, two follow-ups have been announced, both coming well after the previous deadline. At this point. I have been unable... Read more