Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 60,899 complaints — component: FUEL/PROPULSION SYSTEM
Incident date: Dec 27, 2025
I recently bought this vehicle, I think about three months ago, used obviously. I will be going down the road, and for no apparent reason the vehicle will lose power steering. Not often but about once a month. Also, the majority of the time I can smell fuel from outside the vehicle. It most definitely has a fuel leak. Today, I got down and looked behind the tire at the fuel intake and it seems to ... Read more
Incident date: Dec 1, 2025
The engine continues to have a burning smell or rotten egg smell at high speeds, the car continues to hesitate when taking off from a red light like it is going to shut off and then jumps forward, and the engine continues to lag as does the battery or power when turning on the vehicle most mornings. I have brought the car in several times to the dealership and due to there being no codes showing, ... Read more
Incident date: Mar 2, 2026
Vehicle recently had recall 68c completed. Was driving in electric mode on the highway at approximately 55mph. Upon pressing accelerator further to increase speed to pass another vehicle, I lost all electric power and the vehicle lost speed down to 40mph, despite accelerator pedal being pressed to the floor. Approx 3-5 seconds later, gas engine started, revved high, vehicle lunged forward to 65... Read more
Incident date: Feb 17, 2026
My 2023 Ford Escape acts like it is about to stall out once I hit the gas from a stop. It has happened multiple times. After idling for 10 minutes when I go to take off it will shift so hard that it pushes you forward in your seat. It has not been taken to a dealership yet since no light comes on and it doesn’t happen all the time. It has put my safety at risk since I was turning on the highway... Read more
Incident date: Sep 11, 2024
The fuel gauge, Odometer went blank. Im afraid of be stranded o have in accident . Was taken to Burne Honda Scranton. The problem wasn’t resolved
Incident date: Nov 19, 2024
On September 15–16, 2025, my vehicle was serviced at AutoNation CDJR North Columbus, where the technician documented: “Oil filter housing failed internally.” •No repair, replacement, or warning was provided to me about the risk of catastrophic engine failure. •I was not presented a signed repair decline form. •Internal failure was documented but not escalated. On February 13, 2026, th... Read more
Incident date: May 21, 2025
The vehicle was being driven on a city street when it suddenly felt sluggish and lost acceleration ability. It would not drive above 43mph in a 50mph zone. The display showed the error "Check electrical vehicle system". After getting home a mile away and turning it on, driving was tested again after about 30 minutes. Upon entering drive mode, it beeps rapidly and displayed "Stop vehicle and check ... Read more
Incident date: Feb 28, 2026
Recall R25C8 not resolved in a timely manner
Incident date: Mar 5, 2026
The vehicle experienced recurring electrical system failures beginning in December 2023. The vehicle intermittently would not start and on several occasions lost power unexpectedly. The vehicle was taken multiple times to an authorized Ford dealership for diagnosis while still under the manufacturer warranty. The dealership repeatedly reported that no issue could be identified despite the recurri... Read more
Incident date: Feb 23, 2026
Vehicle: 2026 Cadillac Escalade IQL (battery-electric SUV). At approximately 4,500 miles the vehicle began displaying battery/high-voltage system warnings and charging system errors. An earlier incident involved a critical battery warning instructing service. When presented to the dealership, the vehicle was initially described as potentially requiring extensive diagnostic disassembly. The deale... Read more
JEEP
GRAND CHEROKEE
(2024) — FUEL/PROPULSION SYSTEM
Mar 5, 2026
Incident date: Nov 6, 2025
There is already a recall on the Ford Fusion for this very same issue, they have identical engines, fuel systems etc, but code is P1450 and at times, randomly the sound of a struggling fuel pump happens, and the solution is to have the Fuel Canister Purge valve replaced, this is a known and recalled issue on the Ford Fusion but apparently not on the 2016 Ford Escape SE that the majority of those v... Read more
Incident date: Mar 3, 2026
Approximately four weeks ago on 02/03/2026, during rainy conditions, the brakes on the vehicle did not function properly, creating a serious safety concern. At the same time, a hose connected broke and there was a strong burning smell coming from the vehicle. I also noticed fluid leaking from the vehicle. I immediately took the vehicle to the dealership for repair, and the vehicle remained there f... Read more
Incident date: Jan 27, 2026
I own a 2018 Toyota Mirai in California financed through Toyota Financial. The vehicle relies on hydrogen fuel, but hydrogen stations in California are frequently unavailable or offline. Many stations are closed or out of fuel for extended periods. In addition, the price of hydrogen fuel has increased dramatically (approximately three times higher than when the vehicle was purchased). Because o... Read more
TOYOTA
HIGHLANDER HYBRID
(2022) — FUEL/PROPULSION SYSTEM
Mar 5, 2026
Incident date: Oct 5, 2024
In December 2025 my EV battery level began fluctuating wildly while driving, even going to zero while driving on an interstate. I took it to my local dealer on 12/29/2026. Nissan confirmed that the EV battery was failing and recommended replacement. The battery is still under warranty. Nissan ordered the battery on January 6, 2026. It is now March 5th, and the battery has not shipped. Nissan... Read more
Incident date: Jan 1, 2022
The cylinder head has passages that collect carbon build up that build up outside of general maintenance that clog the cylinder head and can eventually lead to combustion failure. This car has been taken to an independent, reputable mechanic in the area, as well as now the dealer. Dealer has confirmed they have at least 4 other vehicles currently with the same issue in just this one location, and ... Read more
Incident date: Mar 3, 2026
The car has been experiencing a persistent cylinder #2 misfire. We replaced the coils and spark plugs, only to learn that this is a common issue with the 2.0 MKZ engines. The problem has worsened to the point where the car sometimes can barely move in traffic, creating a serious safety risk if other drivers don’t notice the vehicle slowing to a crawl. It also puts my family at risk if we ever ha... Read more
Incident date: Mar 4, 2026
While driving northbound on US-280 freeway, the vehicle experienced sudden deceleration with maximum speed limited to approximately 40 mph. The dashboard displayed a "Check Power Supply" warning. The vehicle required a tow to the dealership. Dealer diagnosis indicates likely ICCU (Integrated Charging Control Unit) failure. This is a known issue affecting multiple Hyundai Ioniq 5 vehicles, with num... Read more
Incident date: Mar 4, 2026
My recall was dated last march 2025. Its almost 1 year and they havents fixed the car yet. It has a recall on fuel injectors.
Incident date: Aug 13, 2025
Engine keeps making noise Check Engine light keeps on due to a part on car Take and speed is slow Car will only got up to 80 top speed
Incident date: Mar 4, 2026
1st Failure. August 28, 2025. Vehicle stalled out while driving with NO warning. Check engine light stayed on. Could not drive. Car towed to dealership. Scanned codes found: p0089, p00c6 and p228c. Cause: Internal failure. Bulletin pertaining to this issue performed. Program of ecm per bulletin. 2nd Failure. February 19, 2026 Vehicle stalled out a 2nd time while driving with NO warning. Check en... Read more
Incident date: Mar 4, 2026
While driving, car displayed a check electrical vehicle system warning light. The 12 volt battery completely died and could not maintain charge resulting in slower and then complete loss of propulsion. Towed to dealer and the following Monday determined it was an ICCU failure. Part is back ordered but verbally told on 2/24/2026 that part would be delivered in two weeks. We'll see!!! If ... Read more
JEEP
GRAND CHEROKEE
(2023) — FUEL/PROPULSION SYSTEM
Mar 4, 2026
Incident date: Mar 4, 2026
In December 2025, the vehicle was towed to the dealer after it shut off and would not restart. No warning lights displayed, no low fuel light displayed either. Dealer attributed stall to low fuel (fuel range showed 30 miles remaining), found no diagnostic codes, attributed it to low fuel, added gas, and released the vehicle and charged a DX fee. In February 2026 (approximately two months later), t... Read more
Crash
1 injured
LAND ROVER
RANGE ROVER SPORT
(2021) — FUEL/PROPULSION SYSTEM
Mar 4, 2026
Incident date: Feb 21, 2026
When driving the vehicle on I-94 near Taylor, MI, 2 codes popped up on my dashboard cluster: 1) Transmission System Problem 2) Blind Spot Info System Problem When diagnosing this at a local auto stores & the Honda dealer itself, a stored code of DTC P0741 Torque Converter Clutch Circuit Performance or Stuck OFF is listed. Honda has identified a problem with this under Service Bulletin 23-078, bu... Read more
JEEP
WRANGLER 4XE
(2024) — FUEL/PROPULSION SYSTEM
Mar 4, 2026
Incident date: Sep 4, 2025
Check engine light is coming on, indicating reduced engine power. Took vehicle to GMC dealer and they advised that the repair shop was getting assistance from the GMC Tech line to update a module to correct the issues. I was informed today that the high pressure fuel pump will have to be replaced, along with a hose or pipe to correct the issue. The vehicle has 57k miles on it. Upon researching ... Read more
FORD
BRONCO SPORT
(2023) — FUEL/PROPULSION SYSTEM
Mar 4, 2026
Incident date: Mar 4, 2026
The fuel injectors are failing, the vehicle smells of gasoline fumes in the cabin if the vehicle and we are now getting check engine lights due to emissions which I contribute to the failing fuel injectors which have been under recall for quite some time now and Ford does not seem to want to fix this issue. They can only tell us they do not have a fix yet at this time. My understanding this is a v... Read more
FORD
BRONCO SPORT
(2023) — FUEL/PROPULSION SYSTEM
Mar 4, 2026
Incident date: Mar 4, 2026
Recall 286 my vehicle suffered from this causing heat module failure misfire in cylinder 2 and high pressure in gas tank. Sports Hyundai had previously done a 180 day repair under recall 9b1 for an expanded gas tank after the repair the car suffered from the updated recall 286 . I brang to the dealership 4 times with check engine and misfires and limp mode between 57k and 68k they refused to fix t... Read more
Crash
Incident date: Feb 14, 2026
On 3/3/2026, I brought me JEEP 4XE to the Jeep dealership in Paris, Kentucky to have the 68C recall performed. The Jeep dealership used version #7 of the 68C recall instructions to updated all software modules and then to perform a 7 mile test run to engage the electric engine and to stress the vehicle per the instructions documented in the recall instructions. Document is identified as: * High V... Read more
JEEP
GRAND WAGONEER
(2023) — FUEL/PROPULSION SYSTEM
Mar 4, 2026
Incident date: Mar 4, 2026
While driving approximately 70 mph on I-10 in Louisiana late at night, my 2020 Hyundai Kona EV displayed a “Check EV System” warning while I was on the highway. There were no safe areas or emergency shoulders available to pull over, so I continued driving toward the nearest exit. Approximately 15 minutes after the warning appeared, as I attempted to exit the highway, the vehicle suddenly lost... Read more
Incident date: Feb 1, 2026
My vehicle suffered a catastrophic failure of the exhaust and engine systems directly caused by the defective fuel injection system identified in Service Bulletin 20-100. Despite providing evidence that the failure was initiated by these defective injectors, Honda has only provided a partial, unexplained reimbursement and refuses to acknowledge the extensive "downstream" damages. Diagnostic Eviden... Read more
JEEP
GRAND CHEROKEE
(2024) — FUEL/PROPULSION SYSTEM
Mar 4, 2026
Incident date: Feb 28, 2026
While driving approximately 70 mph on the highway, my 2018 Honda CR-V suddenly lost engine power and rapidly decelerated. At the same time the check engine light began flashing and multiple warning lights illuminated on the dashboard, including the ABS warning light. I was unable to accelerate and the vehicle would not restart after the loss of power. I attempted to guide the vehicle toward the sh... Read more
Crash
Incident date: Feb 25, 2026
Car continues to accelerate after applying the brake. Has happened numerous times. Usually at slow speed
Incident date: Nov 4, 2025
There are many warming lamps on in the car. My car won't pick up speed it in limp mode once I crank up. I have to turn it off and restart any order for it to go and pick up speed. My number 3 plug keep showing something wrong it has been replaced multiple times but still having the same issue. I had it checked out it's saying the same problem fuel. I have had my fuel pump change and still having p... Read more
Incident date: Feb 27, 2026
On March 1, 2026, while driving at normal roadway speed on a double yellow-lined road, my 2024 Genesis GV60 Advance displayed a "Check Electric Vehicle System" warning. With less than one minute of the warning appearing, the vehicle lost propulsion and rolled to a stop. I was able to steer into a parking lot, but I was stranded miles from home. There was minimal advance warning before complete lo... Read more
Incident date: Sep 19, 2025
The hybrid propulsion system on my 2020 Chrysler Pacifica Plug-In Hybrid has repeatedly failed, resulting in sudden and complete loss of power while driving at highway speeds. The vehicle enters full limp mode, displays a red turtle warning light, and the motor cuts out entirely, creating a serious collision risk. The failure occurs without warning and has happened on multiple occasions. The root ... Read more
Incident date: Feb 25, 2026
I have had this vehicle for 5 years and even replaced the engine in this vehicle for it to end up with the same issue. I take very good care of it and get its maintenance done. But the car is slow to get up to speed and misfires really bad. I replaced the spark plugs in it and they were coated in oil. The airbag sensor will come on indicating it’s not operating properly. Overall a very unreliabl... Read more
Incident date: Feb 3, 2026
The vehicle has experienced repeated failures of the high-voltage charging system that prevent normal charging. The first failure occurred at approximately 511 miles, with warning messages related to the charging/high-voltage system and inability to charge reliably using normal AC charging equipment. The vehicle was taken to an authorized dealer/service center and the issue was confirmed. The veh... Read more
Incident date: Mar 2, 2026
I purchased this vehicle just over a year ago as a CPO model with only 8,000 miles on it. It now has just over 23,000 miles. In this short time of ownership, it has been back to the dealership 3 separate times for serious EV system issues. The first visit involved a software update intended to correct a 12-volt charging issue that could prevent the vehicle from charging and potentially cause ICCU ... Read more
Incident date: Dec 31, 1969
In 2020, I received multiple red recall notices in the mail regarding a safety issue. I scheduled an appointment with a Chevrolet dealership in Los Angeles and have a voicemail confirming the appointment. At the time, I did not follow through with ensuring the repair was fully completed, which I take responsibility for. However, the vehicle has continued to experience the same dangerous symptoms. ... Read more
Incident date: Dec 31, 1969
I was driving on the highway and my car starts sputtering, I figured I pull over and turn my car off and on. My car seemed fine and I continued to drive home from work. As soon as I got off the highway my car completely shut off mid ride, stalls out and my steering wheel locked up. I was able to get my car turned back on and get back home. Filled with anxiety at least. Luckily I have a code reader... Read more
Incident date: Mar 2, 2026
My vehicle is currently suffering a failed head gasket. I was alerted about this issue from local mechanics and friends way before it actually happened. I took it to services and regular maintenance even more frequently after that. However, it still failed no matter what. I took it to the dealership, they even admitted that this is a known problem for this generation of vehicle. They still proceed... Read more
Incident date: Nov 22, 2024
There is a problem with the purge valve on the ford fusion. Car will not start after pumping gas. You have to step on the gas pedal several times and then the car will turn on. After doing research there seems to be several people with the same problem. The purge valve on the canister is getting stuck letting the fumes come in making the system run with extra fuel that’s escaping.
Incident date: Mar 1, 2026
ICCU failure. Pulled out of driveway, heard a pop, received warning to pull over and check vehicle power. Car had to be towed to dealership but they are experiencing so many of these failures that they are extremely backed up on even being able to check out the car.
Incident date: Feb 1, 2023
While traveling at highway speed on Interstate 95, the vehicle experienced a complete and sudden loss of propulsion. The vehicle would not respond to the Vehicle Restart function. The driver was able to safely pull to the shoulder from the right lane. The vehicle was towed to a Rivian service center, where technicians identified a low-voltage event matching a known Rivian engineering investigation... Read more
Incident date: Mar 3, 2026
Car is under a recall-no level 3 charging due to risk of fire since October of 2025 with no remedy in place. The car is not able to be used as advertized-cannot travel outside of 200 miles from my home as level 3 charging is not possible and level 2 charging not feasible for travelling. Of note-the battery in my car is a NEW battery -it was replaced in December of 2025 due to repeated prior fail... Read more
Incident date: Feb 23, 2026
My gas tank leaks out the top when filled. Currently, all check engine lights are on and all of the safety features of the vehicle have been disabled. When I took it to Subaru, they said there is an open recall with no remedy. This is ridiculous. My car has every check engine light on! How am I supposed to know if there is an actual problem with the car?
Incident date: Jan 3, 2026
My 2022 Tesla Model 3 experienced a heat pump compressor failure at approximately 89,457 miles. Tesla Service Center diagnosed an internal failure in the heat pump system. The heat pump system controls cabin heating, windshield defrosting, and thermal management for the vehicle. When the system failed, the vehicle lost heating and proper defrost capability. This can impair windshield visibility du... Read more
NISSAN
PATHFINDER
(2024) — FUEL/PROPULSION SYSTEM
Mar 3, 2026
Incident date: Dec 31, 1969
I was driving with traffic in a 35 mph zone on a moderately busy street. I got the alert to brake and did so immediately. I collided with the Jeep in front of me. The airbags did not deploy. The front hood of the car tented and a fire immediately broke out under the hood. When a policeman arrived he attempted unsuccessfully to put out the fire with a fire extinguisher. The fire was eventually... Read more
Crash
Fire
Incident date: Apr 21, 2025
The vehicle was serviced on 2/13 at the Polestar service center in Seattle. I believe this is when software version 4.2.13 was installed. In the last week, I've noticed a new behavior. When I accelerate from a stop, the vehicle intermittently does not accelerate as it used to. For approximately 2 - 3 seconds, I have no control over acceleration and the vehicle only operates around 5 mph. This put ... Read more
Incident date: Feb 26, 2026
I noticed a hesitation when I Pressed the gas pedal, I also noticed the smell of Gasoline when I parked it in my Garage. I had my Certified mechanic look at it and he told me there was a recall on the Fuel sending unit, creating a transfer case failure, apparently the flange breaks and leaks gas. I googled it and it confirms it. I called the local dealer and they have not called me back?