Consumer Safety Complaints
Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 59,782 complaints — component: FUEL/PROPULSION SYSTEM
Incident date: Apr 1, 2025
It wouldn't pass smog due to an air/fuel intake. Coded every time. This caused it to go into " low engine power" after the mechanic looked at it, he said the oil had gotten into the manifold, the tubes and the turbo which apparently is a design flaw, and now my turbo is on its last leg. which is going to cost thousands. I am told it will do the same thing after a a year or so and will have to repe... Read more
Incident date: Jan 2, 2026
I was not in an accident. I have a 2018 ford f150 xlt and it has a 3.5 eco boost. My truck is leaking some type of oil from the top and has very bad fuel injectors which is why my truck cant accelerate and shakes extremely bad. When I sit at a red light my truck dies and I think i have a leaking exhaust. I bought a new battery but it still dies. I know they used to do a recall for a new engine fro... Read more
Incident date: Jan 3, 2026
Fuel system or backfire is what I believe happened to it. The vehicle is available for inspection upon request. My safety was severely put at risk because the car exploded and caught fire while I was inside the car and fire came through the dash and air conditioner slots, anything could of happened whether shrapnel or burn. this also put others at risk if my spouse was in the car with me or the ap... Read more
Fire
Incident date: Dec 19, 2025
This is the 2nd time the charcoal canister and valve have been purged with gasoline. Toyota dealer is saying I am on the hook for this bill again for the replacement of those parts. I have paid out of pocket already once last November/December 2024 and then a year later on December 19th, 2025 the same things happen. I never over fill my gas tank and I believe there is something faulty going on wit... Read more
Incident date: Dec 30, 2025
I am reporting a recurring safety issue with my 2017 Honda CR-V. The vehicle has experienced repeated incidents where multiple warning lights suddenly illuminate at the same time. In some instances, the lights disappear temporarily and then return. I replaced the battery, but the warning lights returned within two weeks. About one year ago, the Honda dealer recommended replacing all four fuel in... Read more
Incident date: Sep 17, 2021
This vehicle has experienced multiple substantial defects, several of which directly endangered my family, including an infant, and rendered the vehicle unsafe and inoperable for extended periods despite warranty repairs. Summary of defects and failures: 1.Electronic door locking failure The vehicle experienced an electronic malfunction that caused the doors to randomly lock, resulting in my infa... Read more
Incident date: Oct 31, 2025
The weather became cold outside. After first frost overnight, an oil leak started underneath the hood next to the front passenger side tire. Got in be serviced 11/19. Told the plastic piece to oil housing assembly cracked and had 9 other palisades in for same exact issue. No warning lamps. Cost $519 to replace part.
Incident date: Dec 10, 2025
Vehicle stalls when idle at stop signs or stop lights. When restarted while driving engine stops running. Idling is sporadic.
Incident date: Dec 24, 2025
The fuel gauge and mileage display became inoperable. Fuel level could not be determined.
Incident date: Nov 26, 2025
Began experiencing long cranking, difficulty starting, then rough idling. Started researching online and found recalls for 2018 -2019 Flex fuel 5.7 Tundras. My 2017 is also a Flex fuel 5.7 with exactly the same issue. Dealer says 2017 not covered. I had to pay over $2000 to have the fuel pump replaced, ECM reprogrammed. I don’t understand why 2017 was not included in the recall. Please NHTSA co... Read more
Incident date: Jan 2, 2026
Vehicle: 2023 Chevrolet Traverse The vehicle has a recurring safety-critical defect. The steering assist becomes reduced while driving and the dashboard displays the warning message “Steering Assist Reduced – Drive with Care.” At the same time, multiple safety systems such as collision-avoidance functions become disabled. This failure is persistent and creates unsafe driving conditions. The... Read more
Incident date: Dec 1, 2025
Emissions and engine light turned on which caused enginue to lose power and stall. Took car to dealership for diagnosis, and two codes related to failed fuel injectors and failed turbocharger. Tech said it is a known failure with this vehicle model, especially with the Honda turbo engine, so much so the warranty was increased from 100,000 miles to 150,000. Unfortunately my car was 15,000 miles ... Read more
Incident date: Nov 21, 2025
I'm not sure if these are related incidents or not, but at the end of Nov. 2025 I was driving in heavy traffic when all of a sudden I noticed a warning light on the dash came on. Then as I kept going another light, and another, each one about a minute apart until all of the warning lights were on. Then the car started cutting out and then it just died. I had been making my way over out of traffic ... Read more
LAND ROVER
RANGE ROVER EVOQUE
(2016) — FUEL/PROPULSION SYSTEM
Jan 2, 2026
Incident date: Oct 28, 2025
I purchased this vehicle in the end of October and shortly thereafter within 50 miles two days the check engine light came on P0299 turbo under boost. Immediately thereafter, exhaust fumes began entering the cabin from the engine bay. I notified the dealership and they gave me a loaner vehicle and they took it to complete auto care in Denver Colorado to have the vehicle fixed. I was told that the ... Read more
Incident date: Dec 20, 2025
Hello Sir/Madam, While driving on Interstate I-75 at approximately 70 mph, the yellow check engine warning light suddenly illuminated. Immediately afterward, the vehicle began to shake violently, lose engine power, and run extremely rough. The vehicle experienced a sudden loss of power, and pressing the accelerator pedal did not result in normal response or acceleration. The throttle input was s... Read more
Incident date: Dec 22, 2025
While pulling into a parking spot and coming to a stop, the brakes failed and the car abruptly accelerated forward despite attempts to continue braking. The car proceeded over the curb and raised hilly grassy median and only came to a stop when it collided with a parked vehicle on the other side of the median. I, as the driver, had no control of the vehicle and could have potentially hit a pedestr... Read more
Crash
Incident date: Dec 29, 2025
Had car in for regular service. No problems reported by service department. Immediately after leaving the dealer, less than 1 mile away, a warning message came up on the screen that the car "may have experienced a charging/electrical event, and to contact my dealer immediately of service. Risk of system failure. I immediately returned to the dealer, and they did a quick diagnostic check, which rev... Read more
Incident date: Dec 15, 2025
Fuel line under the hood was spewing gas after starting the vehicle. My safety was put at risk by being stranded in a dangerous part of town for 5 days before getting the car towed back home No inspections have been done by those companies No warning light where on.
Incident date: Nov 11, 2025
The vehicle experienced a complete loss of propulsion, causing it to freeze and become unable to move. The first occurrence happened during the original factory warranty period and required towing to a dealership, but the root cause was not identified at that time. The same loss-of-propulsion failure has since recurred, rendering the vehicle inoperable. A dealership has now diagnosed a failure of... Read more
Incident date: Nov 14, 2025
I bought this truck 11/13/2025 and it has been in the shop since I bought it. It’s been “fixed” 4 times, including replacing the fuel pump. The vehicle is still stalling out and the same check engine code po62A keeps popping up. The engine light has popped up right after I’ve picked it up from the mechanic every time. It’s been to 3 different mechanics and no one can seem to fix the issu... Read more
Incident date: Jan 2, 2026
The high pressure fuel pump, the car randomly goes into limp mode and stalls and then when cranking it back up in the middle of 635 it hesitates to start, done this 3 times already
Incident date: Dec 28, 2025
Car suddenly slowed from 55 mph to 25 mph because of issues with the 12v battery and the ICCU system. The car is only 1 year old. From looking online, this seems to be a fairly common issue/problem. The dealer is working on it now, but it seems likely that this issue will happen again. If it happens on a freeway, certainly a safety concern.
CHEVROLET
SILVERADO 1500
(2024) — FUEL/PROPULSION SYSTEM
Jan 2, 2026
Incident date: Mar 22, 2025
Vehicle does not indicate proper DEF level. Vehicle has stated several times that it is out of DEF but is not. The most recent time the vehicle was at a dealer and was noted as normal operation. Driving up to going the dealer: vehicle displayed message “DEF empty refill now vehicle speed restricted to 65mph”with a 500 mile count down. Vehicle was driven 489 miles of the 500 miles. Vehicle was ... Read more
Incident date: Jan 2, 2026
Vehicle started and put in reverse. after backing up approximately 15 ft, vehicle put into driver and once accelerator was pressed, vehicle stalled. Tried to restart, engines turned over but stalled again after 1 second. Waited 10 seconds and tried to restart again, stalled again 1 second after turnover. Turned vehicle completely off, opened door, waited 30 seconds, tried starting again and system... Read more
Incident date: Dec 5, 2025
Heard a pop, followed by power failure and warning lights to stop operating the vehicle. The ICCU unit had blown.
JEEP
GRAND CHEROKEE
(2024) — FUEL/PROPULSION SYSTEM
Jan 1, 2026
Incident date: Dec 9, 2024
Transmission sticks and does not change gears which causes motor to run with extreme high RPMs. Must pull over on side of the road to stop and reset transmission. There have been multiple electronic issues resulting in numerous diagnostics. Also malfunctioning cameras sensors. The local Jeep dealer said there are known problems, but no repair options at this time.
Incident date: Jan 1, 2026
This is another complaint with the same issue. Got gas on January 1, 2026, the truck did not how any indication that it was going to have any problems. Engine shut down and wouldn’t turn back on. This has happened twice after getting gas, no dealership knows the problem. This is casing me stress and putting myself and family in danger. Considering it stops out of no where
Incident date: Sep 9, 2025
The vehicle is jerky, loss of power, jolts, and very high concern of safety while in use.
Incident date: Dec 31, 2025
Blinking lights on dashboard, notified Nissan, they stated they knew of recall, but didn't know how to resolve yet, engineers were working on the issue, they stated when it breaks down just bring it in. Car engine light blinks, all warning lights blink, car stops immediately while pulling into to drive way. Lights appeared 1 day ago, then drove ok. Started car this morning to go to work, 4 miles ... Read more
Incident date: Dec 31, 2025
The car triggered a "charging fault" while charging on a trip and will no longer charge on a level-2/AC charger. I was lucky to have enough charge to make it to a DC Fast charger and continue my trip. If I had not been so close to an alternative DC Fast charger this could have left me stranded.
Incident date: Dec 31, 2025
On December 31, on my way to work driving 58mph on the highway, the car slows down in traffic on the highway and the dashboard lights up. I avoided a wreck, narrowly. I put on my flashers and coast to the nearest gas station. I turned the car off and waited 10 minutes or so and proceed to drive home with the flashers on, the car seemed to be ok and I was 10 minutes from my house then the car slows... Read more
Incident date: Dec 31, 2025
While driving on the interstate vehicle begin to surge and lag with a check engine light appearing. Vehicle never became disabled but after reading it sounds like this a very known issue with Trax’s. Chevy app stated it was the emissions control system which is most common for purge valve failure. GM needs to issue a recall as the purges valve in every Trax is defective just like the did with ... Read more
Incident date: Dec 6, 2025
The HPFP failed and left my child and me dead in the water, stalled in the middle lane of a 50mph street for a half hour, nearly getting hit several times (two other vehicles crashed behind us trying to avoid us). Eventually a Sheriff helped us get the vehicle out of the road and into a nearby parking lot to wait for the tow truck. After we got to the parking lot, the Sheriff got another radio cal... Read more
JEEP
GRAND CHEROKEE
(2022) — FUEL/PROPULSION SYSTEM
Dec 31, 2025
Incident date: Nov 4, 2024
The vehicle has experienced recurring safety-related issues associated with the hybrid electrical and propulsion systems. During normal operation, warning messages related to the hybrid system appeared, and the vehicle entered reduced functionality or became unreliable to operate. These conditions created concern about potential loss of propulsion while driving. In addition to propulsion concerns,... Read more
MERCEDES-BENZ
C300
(2017) — FUEL/PROPULSION SYSTEM
Dec 31, 2025
Incident date: Dec 25, 2025
UNKNOWN it was just one day I started my car and turned the A/C on and I started getting this strong gasoline smell. I went on like a saw there is a recall for this problem for the M274 engines.
Incident date: Nov 1, 2025
- Crack at base of gas tank where fill tube attached causing fuel vapors around the car and a possible fuel leak. - Yes by independent service center. -White residue was built up around the crack in the fill tube. Independent service center confirmed the cause as - "Found plastic fuel tank leaking around the filler nipple that is plastic welded in. Also, the auxiliary pump has a dark spot li... Read more
MERCEDES-BENZ
E350
(2008) — FUEL/PROPULSION SYSTEM
Dec 31, 2025
Incident date: Nov 13, 2020
My car displayed all of the issues listed below for the Electrical system recall. The fuel gague went "blank", other gagues acting irradical, the check engine light stay on, etc. My car make and model fall under this recall but have been excluded. I had to pay out of pocket $4678.50 to replace the entire fuel tank due to this and the Manufacture (Mercedes Benz) is refusing to reimburse me. (1) T... Read more
Incident date: Dec 16, 2025
Shortly after purchase (9/20/25), I noticed that each trip showed much lower gas mileage than would be expected/reported via the vehicle sticker. Initially, these post-drive reports showed mileage around 17 mpg (city-equivalent). We noticed this quickly-- after the first few trips made. I calculated the mpg in early October & my calculations showed 16.7 mpg. Over the next few weeks, similar mp... Read more
Incident date: Oct 16, 2025
Rear spear tire compartment full of water. Sunroof drains leaking into rear fuse box. Fuel pump and fuel pump module failing when driving. Turbo locking up from oil seal failure.
Incident date: Dec 29, 2025
We were driving our 2019 Honda Pilot and at a traffic light the car failed to restart after the auto stop-start system shut off the engine. This happened when I started to step on the gas so we could have been rear-ended by the car behind us. The brakes also appeared stuck when I tried to depress them so I could restart the car. There was no warning until the car refused to start, but the computer... Read more
FORD
F-150 HYBRID
(2023) — FUEL/PROPULSION SYSTEM
Dec 31, 2025
Incident date: Nov 12, 2025
when i go to accelerate (not every time) (random times) from a near stop during a yielding situation, engine power hesitates to come back on. I've been nearly rear ended twice entering onto highways because of it. i have an appointment Friday with a dealership but they said that they may not be able to do anything for it...im reporting this because that is not acceptable behavior from a dealership... Read more
Incident date: Dec 26, 2025
The vehicle was having issues with the fuel pump which was a known safety recall for the 2018 Toyota Tundra vehicles. The service man said that when he pulled up the safety recall for our VIN number that it didn't show anything, but we needed a new fuel pump according to the service codes that were coming up after inspection. They made us pay for the fuel pump before we left the dealership. The v... Read more
Incident date: Dec 28, 2025
The ICCU unit failed causing the car to first have low power, reducing the maximum vehicle speed to 25 MPH, then causing the 12V battery to lose charge making the car inopperable.
Incident date: Dec 29, 2025
Location: Intersection of [XXX] and [XXX] Lakeville, MN Date/Time: [XXX], at approximately [XXX] Vehicle: 2025 Kia K4 (911 call placed at 10:08 am) On [XXX], while traveling toward the roundabout at [XXX] and [XXX], my vehicle experienced a sudden and violent unintended acceleration. Despite having my foot completely off the gas pedal, the engine began to accelerate the vehicle rapidly on its ow... Read more
Crash
Incident date: Dec 31, 2025
Driver door says Ajar even when shut, inside lights stay on. Fuel indicator says Ajar stays on. Backup camera shows upside down
Incident date: Dec 16, 2025
I have had experience with the "SHIFT TO PARK" error and I have had the "reduced engine power" error message resulting in an UNEEDED $2200 dollar repair only for it to break down 2 months later, same message this time with fuel spraying under the hood. I NEARLY BLEW MYSELF UP TRYING TO START MY CAR! How is it that I cant find this DANGEROUS defect on the recall list when I easily found the RECURRE... Read more
Incident date: Dec 30, 2025
The feul pump fuse holder melts and the car dies instantly.This is very dangerous if you where merging into traffic or on a major interstate traveling at speed.Also leaving you stranded in the middle of nowhere at freezing temps or scorching temps and you have no cell service.This should be a immediate recall before people are injured or killed.
Incident date: Dec 29, 2025
ICCU SHORTED AND BLEW FUSE AFTER CHARGING. Shut off driving down the road.
Incident date: Dec 28, 2025
While driving, I heard a loud pop in the rear passenger side and subsequently, the dashboard showed an error to "stop vehicle and check power supply". After driving about 15 minutes, another error showed on the dashboard "12V battery voltage low. Stop safely". After coming to a stop, the vehicle completely shut off and would not turn back on. A tow truck was called and my vehicle was towed to a Hy... Read more
Incident date: Dec 9, 2025
I was driving on the freeway in the left lane when suddenly a bunch of error lights popped up on the dash and the car threw itself into neutral. When I tried to give the car acceleration it wouldn’t go which is when I realized the car was in neutral. When I tried to go into drive it did not go so I turned the hazard lights on. Turned off the car, turned it back on and then again all the error li... Read more