Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Mar 25, 2021
I have replaced my whole engine and the cars fuel system.. my gas was backing into my oil along with the engine failing .. has happened again. This car has been a nightmare and just keeps failing. Strong gas and oil burning smell then car starts smoking. Had to shut it off in the middle of the road.
Incident date: Apr 20, 2026
Shortly after purchasing my 2022 Ford Escape, I began experiencing hesitation during acceleration, loss of power, RPM fluctuations, loud howling and whining noises, grinding noises, exhaust-related rattling, coolant bubbling, and a strong sulfur/rotten egg odor. The problems were reported repeatedly to the selling dealer and Ford service departments. Despite multiple complaints, I was repeatedly t... Read more
Incident date: Apr 18, 2026
The systems failing are electrical, engine, and fuel/propulsion systems. VW TAOS 2022 purchased Sept. 2023. Two weeks after purchasing the vehicle, I'm driving down the street and the vehicle began to lose power and start slowing down. It eventually cut off. About a week later, I experienced the same issue. I called the dealer and they had me to bring my car in. I was told that they couldn't... Read more
Incident date: May 1, 2026
Fuel tank may fail or charcoal canister within. Causing you not to be able to fill up the car and if it overflows it’ll spill. Coolant will also miraculously evaporate, even while car is sitting due to [XXX] water pump. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: May 1, 2026
My 2023 Chevrolet Suburban Premier is covered under GM recall 25V-274 for the 6.2L L87 engine defect (loss of propulsion from connecting rod and crankshaft failure). In XXX, the dealer notified me my vehicle required a full engine replacement under this recall. Wareing Sheridan Chevrolet in [XXX] replaced the engine, and the vehicle was out of service approximately 12 to 14 days. Approximately 6,0... Read more
Incident date: Jun 5, 2025
My CVT transmission has stopped working. At no time during taking it to Nissan dealerships to have oil changes in basic maintenance was it ever suggested to do a filter or fluid change on my transmission although Nissan transmissions are sold to consumers as locked and maintenance free it is a well-known fact that I've come to find out that this is a very incorrect statement and fluid and filters ... Read more
MERCEDES-BENZ
E 450 4MATIC
(2020) - FUEL/PROPULSION SYSTEM
Jun 13, 2026
Incident date: Jun 1, 2026
On 3 occasions over my 18-month ownership of this certified pre-owned Hyundai 2022 Tucson, the vehicle surged suddenly forward WITH BRAKE APPLIED at creeping (parking) speeds of 3-4 mph. No warning lamps were observed. On the most recent (3rd) occasion, a crash over a sidewalk and into a storefront caused $10,000 damage. No pedestrians were harmed, no airbags deployed and neither passenger was har... Read more
Crash
GMC
SIERRA 1500
(2021) - FUEL/PROPULSION SYSTEM
Jun 13, 2026
Incident date: Jun 13, 2026
I am filing a safety complaint regarding a Kia vehicle I purchased from CarMax Waldorf approximately 3 months ago. The vehicle has developed a strong gasoline/fuel odor that is consistent with a possible fuel leak. This creates a serious safety concern, including the risk of fire or explosion while driving or operating the vehicle. The issue began shortly after purchase and has continued. The ve... Read more
Incident date: Jun 12, 2026
Prior to paying cash for this vehicle, I had the dealership connect it to an obd-11 scanner to ensure that there weren't any codes. (I wasn't aware at the time that if the codes were cleared prior to the test drive and before the vehicle was drove a certain amount of miles nothing would show up ) The truck seemed to be in ok condition. Before even making it 10 miles off the lot to my home the sale... Read more
Incident date: Jun 11, 2026
I purchase this car on XXX Clinton Ford Dealership and engine need replacement Jan 2020 . I at that time did many replacement until the final diagnostic said engine replacement confirm by dealership Ford Dealership Fayetteville NC . The purge valve canister went out in 2022 and was replaced by Ed’sTire in Hope Mills Rd 11/19–11/22/2022 and now mechanic said it is in need of replacement again .... Read more
LAND ROVER
RANGE ROVER SPORT
(2015) - FUEL/PROPULSION SYSTEM
Jun 13, 2026
Incident date: Jun 9, 2026
RECALL CAMPAIGN 20YF; DESCRIPTION- SUCTION JET PUMP I was not made aware of the recall until fuel began gushing out of my passenger side rear. The Audi dealership was aware of the recall in July of 2025 when I had routine maintenance at the service department, however it was not addressed. Fast forward to the fuel leak in April 2026, I was informed by the repair reps that the leak was due to a ... Read more
Incident date: Jun 12, 2026
Engine and engine components caught fire while driving. This put my husbands life at risk and could have caused harm to other drivers if he was driving on a busier road. Car fire could have completely engulfed the car and caused harm or even death. Fire department was called to assist with extinguishing the fire and to ensure that further danger did not persist.
Fire
FORD
EXPEDITION
(2015) - FUEL/PROPULSION SYSTEM
Jun 12, 2026
Incident date: Dec 31, 1969
Vehicle: 2019 Honda Pilot VIN: [XXX] My 2019 Honda Pilot is experiencing an "Emissions System Problem" accompanied by Diagnostic Trouble Code (DTC) P219A (Air-Fuel Ratio Imbalance). This defect causes engine hesitation, rough idling, and a severe risk of sudden loss of motive power or engine stalling while driving at highway speeds, presenting a significant safety hazard to myself and other motor... Read more
Incident date: Jun 24, 2024
This was a rental vehicle hybrid, while driving on a highway, the vehicle first developed a flat tire. Afterward, while the vehicle was in motion, smoke appeared and the vehicle caught fire spontaneously. There was no collision or impact of any kind. The driver pulled over and all passengers exited safely. The fire spread very rapidly and it's a total loss. The fire department responded and exting... Read more
Fire
FORD
EXPEDITION
(2025) - FUEL/PROPULSION SYSTEM
Jun 12, 2026
Incident date: Jun 12, 2026
SUPPLEMENTAL COMPLAINT — This filing supplements VOQ No. XXX filed XXX for the same vehicle and incident. The original complaint contained factual inaccuracies that this filing corrects. PROPULSION FAILURE AT HIGHWAY SPEED — KNOWN DEFECT — NHTSA MFR COMMS 11026123 & 11026124 VEHICLE: 2026 Rivian R1S Dual Standard, VIN [XXX], LFP battery. Delivered XXX. ~700 miles at incident. INCIDENT XXX:... Read more
Incident date: Jun 1, 2023
PROPULSION FAILURE AT HIGHWAY SPEED — KNOWN DEFECT — NHTSA MFR COMMS XXX & XXX VEHICLE: 2026 Rivian R1S Dual Standard, VIN [XXX], LFP battery. Delivered XXX. 702 miles at incident. INCIDENT XXX: Complete unwarned propulsion failure on [XXX] at highway speed. Dashboard showed 8% SOC immediately before failure — no warning, no alert. Vehicle lost all propulsion 5 miles from nearest charger. S... Read more
Incident date: Jun 6, 2026
While driving southbound on Route 93 on 6/11/2026 during the morning commute, my 2021 Kia Sportage suddenly sputtered and lost the ability to accelerate. I was traveling about 65 mph in heavy traffic when the vehicle abruptly lost power without any warning lights or prior symptoms. As my speed dropped, I had to cross multiple lanes to reach the breakdown lane, creating a dangerous situation for me... Read more
Incident date: Jun 11, 2026
For months in early 2025, I was unable to fill gas tank without gas pump stopping ( so gas dispensers work to prevent gas from leaking?) Got progressively worse so less fuel could be put in gas tank. I took car into dealership to diagnose and fixed on April 25, 2025. I was at risk because the car can’t be filled and then unable to operate. Fuel filler neck was broken. I meant to report earlie... Read more
Incident date: Jun 7, 2026
Multiple recalls on jeep 4xe starting with the hybrid system from charging to the battery. Ultimately not fixable per Stellantis. Now electrical components in steering that present possible fire hazard at anytime. Not to mention the fact that if it can cause a fire, then the steering could fail in some unexpected way while driving, leading/contributing to an accident with serious injury or death. ... Read more
Incident date: Oct 27, 2025
The vehicle has experienced approximately ten+ incidents while driving at freeway speeds on dry roads where the traction-control indicator illuminated and the vehicle unexpectedly lost power. During these events, the vehicle would not accelerate normally despite accelerator input, and vehicle speed decreased significantly. The incidents occurred under normal driving conditions and were not associ... Read more
Incident date: May 19, 2026
NTHSA recall # 25V467 It has been a year since this recall was issued and still no remedy for fuel injection cracks that can leak fuel onto the engine. How much longer should I have to wait for a remedy?
TESLA
CYBERTRUCK
(2024) - FUEL/PROPULSION SYSTEM
Jun 12, 2026
Incident date: Jun 8, 2026
I am writing to formally complain about the delay in repairing my vehicle under an active recall involving the fuel system/crossover fuel pump. I have been informed that the required part is on backorder and that the repair may not be available until the end of July. My concern is that I am experiencing strong fuel fumes in and around the vehicle. The odor is severe enough that it is causing head... Read more
Incident date: Dec 2, 2025
I was getting out of a parking lot with my 3 kids and the car shut off right in the middle of the entrance/exit of the lot blocking anyone from coming in or out. The car would not go into neutral to move it, making it unsafe for my family and everyone around us. We tried to charge the battery but that did nothing. We called tow truck then where told we need a special tow truck since the car could... Read more
Incident date: May 15, 2026
The vehicle is experiencing powertrain performance issues, including a persistent stutter, vehicle shuddering, and erratic RPM jumping while driving at 45-55 mph. These symptoms began immediately following the latest software flash in January 2026 and have progressively gotten worse. An Independent mechanic and a transmission specialist have inspected the vehicle and are unable to resolve the issu... Read more
Incident date: Sep 17, 2022
I am reporting a fuel pump module failure that has caused several drivability and safety concerns with my vehicle. Prior to the failure, the vehicle experienced intermittent difficulty starting, extended cranking before the engine would start, and occasional hesitation during acceleration. At times, the engine would lose power unexpectedly while driving, causing reduced performance and creating a... Read more
Incident date: Jun 1, 2026
Manufacturer Recall Number25TB15 NHTSA Recall Number25V869 Toyota has failed to provide a fix for this recall which was supposed to happen in the first quarter of 2026. This is a potential fire hazard and needs to be fixed ASAP
Incident date: Dec 16, 2025
Check engine light comes on and an alert says "acceleration reduced" dealer says the coolant control valve is bad but the engine never overheats but the fans are running max speed 100% of the time.
Incident date: Jun 4, 2026
Our Jeep 4Xe underwent the recall for the hybrid battery. The battery was replaced in May 2026, since then the vehicle hesitates to accelerate at speed causing a safety concern. This vehicle has been recalled so many times we have no confidence in the vehicle.
Incident date: Apr 4, 2026
Both sluggish to begin acceleration and car acceleration on its own after a passing throttle up. It was as if the throttle stuck open for more than 5 seconds.
Incident date: Jun 10, 2026
While traveling at cruising speed (70 MPH) on Interstate 95 South, the vehicle suffered a catastrophic electrical and mechanical failure, resulting in an immediate engine stall. The vehicle lost all propulsion. Due to the sudden loss of power, the vehicle could not safely clear the active lanes of traffic, coasting to a stop near an exit ramp and dangerously blocking highway traffic.Upon attemptin... Read more
Incident date: May 23, 2026
My 2018 Honda HR-V had the federally-mandated Safety Recall 24-015 (Fuel Pump Motor replacement) performed on August 16, 2025 at Honda Westborough, Westborough, MA. The vehicle had zero EVAP-related issues or warning lights before that recall work. Approximately 9 months later, in May 2026, a parking alert and check engine light appeared on the dash. I brought the vehicle back to the same dealers... Read more
Incident date: Jun 7, 2026
*Fuel system stopped working. * About to jump on I95 and ended on the vehicle. Vehicle inoperable. *it's being inspected by dealer, however wont give me details. *No warnings, or codes..
Incident date: Jun 1, 2026
Pulled off my street to go to work, and the car engine started hesitating, misfiring and losing power. I turned around and was able to get it to a safe location, but had to have it towed to the dealership. Dealership ran codes said it was a bad injector issue and quoted me $2,600 to replace all 4. My Accord just turned 9 and has had all recommended services done. This is my 4th Honda and have n... Read more
Incident date: Mar 1, 2026
Since November 2025, this vehicle has experienced repeated loss of power, severe shaking during acceleration, jerking between gear shifts, abnormal humming/grinding noises, and multiple check engine light events. The condition is most noticeable between approximately 40-70 mph and has repeatedly occurred while driving on highways. On multiple occasions, the vehicle struggled to accelerate properly... Read more
Incident date: May 1, 2026
We purchased this vehicle toward the end of 2024. Within the first 10 months, there were two major recall issues with this vehicle. The recalls were for the 2nd row seating becoming detached from the frame of the vehicle and the other recall was for the computer logic board having the chance of dying and/or frying. These recalls were less than 10 months since date of purchase. There is now anot... Read more
Incident date: Jun 5, 2026
As I was pulling into a parking space, the car suddenly accelerated, ran through bushes, down a slope across a sidewalk hitting a city utility box. and jumped the curb finally stopping on the street. no other vehicles were involved and no injuries. I did not report at the time of the incident, because I thought I must have done something wrong. However a similar event occurred on May 29, 2026 ... Read more
Crash
Incident date: Jun 10, 2026
Internal Water pump Failed causing immediate shutdown of vehicle. This water pump is internal to the engine and requires half of the engine be taken apart to be replaced. This affect all 3.5 and 3.7 Ford engines through 2021. Unlike traditional water pumps which are belt driven this one is driven by the timing chain. Thereby when failure occurs the engine shuts down. Coolant also leaks into the ... Read more
Incident date: May 23, 2026
As I was pulling into a parking space inside a parking structure, ground floor, my car suddenly accelerated, jumped the curb, going through landscape hedge and landing on front hood of a parked vehicle outside of the parking structure. I heard the engine accelerate, but had no way of stopping or controlling the car. A very similar accident took place in this car on [XXX]. Same situation: pullin... Read more
Crash
JEEP
GRAND WAGONEER
(2022) - FUEL/PROPULSION SYSTEM
Jun 11, 2026
Incident date: Jun 1, 2026
We lease a 2026 Palisade with only 4k miles. Several weeks ago I was going through a toll plaza, car would not accelerate after slowing down, as if it was in neutral. All of a sudden it kicked into gear and car lunged forward. 10 min later at a traffic light car failed to accelerate after a complete stop. Press the accelerator sluggish response, then kicked back into gear. Very Scary. I pulled ... Read more
Incident date: Feb 10, 2026
I haven't had a issue yet, but I'm not comfortable continuing to drive my truck with a known safety recall that Ford has no solution for even though it's been a recall for several months. I live in a area with no Ford dealerships, so it's a little difficult to get warranty work done.
Incident date: May 14, 2026
Vehicle has trouble turning back on after filling with gas. The engine clicks and sometimes will not start back up without a jump. The battery has been replaced. The check engine light is on.
Incident date: Jun 11, 2026
Our 2026 Honda Passport TSE suddenly stalled twice in active traffic intersections in Albuquerque, NM under acceleration and during a left turn, causing a sudden loss of motive power and a severe safety hazard and a potentially life threatening situation. Telemetry logs from an aftermarket GPS device installed in my vehicle captured a catastrophic voltage drop down to 10.886V during the incident, ... Read more
TOYOTA
HIGHLANDER
(2019) - FUEL/PROPULSION SYSTEM
Jun 11, 2026
Incident date: May 22, 2026
While driving a 2021 Honda CR-V Hybrid, the vehicle has intermittently and without warning lost the ability to accelerate. When this occurs, depressing the accelerator pedal — even fully to the floor — produces no response, and the vehicle simply coasts and loses speed. This has happened on three occasions — January 13, 2025; December 16, 2025; and June 10, 2026 — including at highway spee... Read more
Incident date: Jun 19, 2025
The power steering system is bad I have replaced it 3 times right now I’m scared to drive the car anywhere
Incident date: Jun 15, 2025
After getting gas and attempting to turn around in the parking lot the vehicle on its own accord while my foot was holding the brake attempted to speed up like cruise control was taking over on its on
GMC
SIERRA 1500
(2023) - FUEL/PROPULSION SYSTEM
Jun 11, 2026
Incident date: May 11, 2026
There has been an extreme loss of power after the 68c recall making it very unsafe when trying to accelerate. Eventually the car just died and was towed to the dealer.
Incident date: May 11, 2026
I was driving my 2024 Bronco Sport, my car started stalling, power was being lost, got stuck on railroad tracks, lights on dash board of icons appeared & engine was shutting down mid drive with no warning or issues. 13,500 miles on the car
Incident date: May 30, 2026
Fuel injector problem requiring replacement. Same code as known vehicles of same make and model under warranty extension. My VIN was not listed to qualify for extended warranty and Honda US refused any assistance in coverage.
Incident date: Jun 10, 2026
While driving on the highway, my 2022 Ford Expedition suddenly lost acceleration. The gas pedal stopped responding completely and the vehicle gradually lost power until it shut off. It had to be towed and the battery was fully drained afterward. It was later diagnosed as a fuel pump failure. This was a sudden loss of propulsion in traffic and created a serious safety concern. Police pulled over an... Read more
Incident date: Jun 9, 2026
Engine bearing failures, sudden loss of power, stalling, or complete engine failure — creating crash risks.