Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: May 18, 2026
My vehicle is affected by Recall 93C / (NHTSA 25V-586 )for a fuel pump defect that can cause the engine to stall while driving. This safety issue has already occurred — my vehicle stalled while in motion, creating a dangerous situation. The car is currently unsafe to drive. Description of the Incident: I scheduled a recall appointment with the Englewood Cliffs Alfa Romeo dealer after reporting ... Read more
Incident date: Jun 16, 2026
Fuel system leak. Strong odor of gasoline fuel both around and inside the vehicle. No noticeable fuel product on the ground or underneath the vehicle. I am greatly concerned that this is a very significant fire and vehicle operator/occupant safety hazard. I have also found many other C6 generation Corvette owners online that are experiencing the same thing to their C6 Corvette.
Incident date: Feb 13, 2026
The high pressure fuel pump has failed on this vehicle. This is a known problem for vehicles between 2017 and 2020 and has not been adequately addressed by the corporation.
JEEP
WRANGLER 4XE
(2024) - FUEL/PROPULSION SYSTEM
Jun 16, 2026
Incident date: Jun 6, 2026
This 2023 Toyota Highlander XLE AWD has a recurring gasoline/fuel odor that began while the vehicle was still within the basic warranty period. The concern was reported to Toyota/dealer multiple times. At first, the odor was intermittent and difficult to duplicate, but the problem continued after repeated dealer visits. The fuel smell was later duplicated/confirmed while the dealer was open, befor... Read more
Incident date: Jun 12, 2026
Check Engine light came on with a code P0463. This indicates that the fuel level sensor is bad. This is a VERY common issue on these trucks. It causes the vehicle to no longer go into "ECO" mode which is wasting fuel. This happens every time I fill the gas tank and does not go away until the tank reaches 3/4 tank. The part is garbage and is known to fail.
TOYOTA
HIGHLANDER
(2022) - FUEL/PROPULSION SYSTEM
Jun 16, 2026
Incident date: Jun 7, 2026
My car stopped in the highway
Incident date: Jun 16, 2026
Continuously losing power while driving. It almost feels like a drop in power and a tug backwards. It’s not the same as regenerative breaking as I am familiar with that concept. Yesterday it responded differently. Instead of losing power there was a burst of power which almost caused me to crash into the vehicle in front of me. Lastly for the last 6 months my car fuel gauge doesn’t work correc... Read more
Incident date: Jun 14, 2026
Fuel pump injector needs to be replaced at approximately 68,000 miles. Honda issued an extended warranty on fuel pump injectors for 2018-2019 models but refuses to cover replace it. Check engine light came on due to injector failure. This poses an extreme safety risk.
Incident date: May 18, 2026
My 2017 Chrysler Pacifica Hybrid entered limp mode and was taken to Central Florida Chrysler Dodge on XXX. The service advisor, [XXX], identified three recalls, which needed to be completed, after claiming they had completed them, the issue persisted. I authorized a coolant flush without being informed it involved the battery cooling system. Further diagnostics revealed a failed hybrid battery. ... Read more
Incident date: Sep 23, 2025
The engine bucks, stalls and misfires. It is a safety problem as it can stall when pulling out into traffic.The problem has been reproduced by the general manager (Tony Coogle) at Sandy Sansing Ram dealer in [XXX]. Yes, the vehicle has been checked by the dealer three times. No, there are now warning lights. The problem first appeared right after I purchased it in August 2025. Since then I have ta... Read more
Incident date: Feb 10, 2026
My safety, as well as the safety of my children and family, is under constant, severe threat. We are being forced to make financial payments on a vehicle that the manufacturer admits is a dual fire hazard and unsafe to park inside near our home, with no engineering fix currently developed to resolve the engine defect. Furthermore, the manufacturer has failed to provide a comparable, safe, or adequ... Read more
Incident date: Jun 8, 2026
I press on the gas pedal and the car won't move. I will be at a stop sign and I'll remove my foot from the break, step on the gas and the car stalls it won't really go. I almost have to floor it to get it to move. Has happened multiple times.
Incident date: Jun 16, 2026
Car stalled and told me to put in neutral. Could smell gas. Car wouldn't come back on. Code u18a2 (lost communication with fuel pump communication module), part is available for inspection, we were all at risk due to the car stalling on the highway with no prior warnings, check engine light came on after car stalled, ordered new part from GMC, fix the issue right away. This part has been recalled ... Read more
CHEVROLET
SUBURBAN 1500
(2026) - FUEL/PROPULSION SYSTEM
Jun 16, 2026
Incident date: Mar 15, 2026
The component is the Evaporative Emission Control System (EVAP) Vapor Canister Purge Valve.The internal diaphragm or solenoid of the factory-installed purge valve has worn out prematurely or became contaminated, locking it permanently into a stuck-open position.The Manifestation or (Symptoms): The stuck-open valve continuously drafts raw fuel vapor and unmetered air into the engine intake manifol... Read more
Crash
Incident date: Jun 16, 2026
At approximately 6:30 PM, after normal driving and parking at a local park, our family was unloading children from the vehicle. One child was standing next to the vehicle while we removed a younger child from the rear seat. The child suddenly screamed and stated that he had burned himself. We later determined that he had accidentally come into contact with the exterior exhaust outlet. As we conti... Read more
1 injured
Incident date: Jun 15, 2026
While driving, the vehicle suddenly lost power and stalled. I was able to safely pull to the side of the road. The engine would not restart. Upon inspection, the engine was found to be completely out of oil despite being maintained according to recommended oil change intervals and not being overdue for service. There were no visible oil leaks under the vehicle and no prior low oil warning light o... Read more
Incident date: Jun 15, 2026
The engine vibrates/shutters when switching from electric to gas. It almost feels like the engine is going to fall out. I’ve taken it to two different Honda dealerships multiple times and since they can’t duplicate the issue while it’s there then they say there’s nothing they can do. The oil also looks and smells like gas.
Incident date: Apr 1, 2026
EXTENDED WARRENTY INFORMATION MERCEDEZ BENZ HAS ISSUED WARRENTY TO THAT APPLIE TO CONDISTIONS AS LISTED ABOVE (EXHAUST VALVE, CYLINER HEAD ) BACK 08/04/2023 THE CAR HAS IN MERCEDEZ BENZ AND HAVE FAILED TO PICK ON THE EXTENDED WARRRENTY REPAIRS AND WE NOW FIND OUT THIS CASED MORE DAMAGE TO THE ENGINE AND NEEDS TO REPLACE CAMSHAT AND , CONTROL VALVE, ROLLER ROCKER ARM, AND ENGINE CAMSHAFT FOLLOWER... Read more
Incident date: May 1, 2026
On June 13, 2026, my 2024 Hyundai Ioniq 5 experienced a sudden and dangerous propulsion failure while in active motion. The vehicle had approximately 9,447 miles on it and was at 58% battery charge at the time of the incident. The vehicle was leased in January 2025 and has been serviced exclusively at the Hyundai dealership. While driving with two occupants, the vehicle abruptly lost all ability... Read more
Incident date: May 22, 2026
Around XXX the car was suddenly unable to accelerate properly. When pushing the accelerator, the engine would rev only after a long lag, would rev significantly higher than normal without shifting, and the acceleration response was dramatically less than usual. It felt as if the engine simply had no power, or at times almost as if something were resisting the engine. It made it nearly impossible t... Read more
KIA
SORENTO HYBRID
(2025) - FUEL/PROPULSION SYSTEM
Jun 15, 2026
Incident date: Jul 20, 2024
My Jeep will not operate correctly in the electric mode after a software update that was required to resolve a recall. The vehicle loses power in the electric mode and surges into the gasoline mode suddenly. This occurs after the vehicle has been driven a while and when the battery level drops below 50%. See these forums for others experiencing the same issue. [XXX] [XXX] INFORMATION REDACTED... Read more
Incident date: Apr 14, 2026
HAD RECALL FOR HIGH PRESSURE FUEL PUMP COMPLETED IN 12/2022 AND THE NEW PART HAS PREMATURELY FAILED CAUSING DEBRIS TO GO INTO THE FUEL SYSTEM. THE NEW PART WAS TO PREVENT THIS ISSUE FROM HAPPENING AND IT SEEMS THAT FAILURE AFTER ONLY 3 YEARS MEANS THAT A DEFECTIVE PART WAS INSTALLED OR SOME FORM OF IMPROPER INSTALLATION OCCURRED.
Incident date: Jun 11, 2026
Description Vehicle emissions control information veci label updateDescription On your vehicle, the integrated park module ipm may not properly engage the park pawl, preventing the vehicle from locking into park when park p is selected. If this condition occurs, a wrench light and shift system fault message will be displayed in the instrument panel cluster. Additionally, the vehicles electronic p... Read more
Incident date: Jun 15, 2026
My Jeep Wrangler 4xe experiences an intermittent loss of propulsion and acceleration while operating in Electric Mode. Prior to the issue, the vehicle often exhibits surging and inconsistent power delivery. When the issue occurs, the vehicle may hesitate, provide significantly reduced acceleration, or fail to respond appropriately to accelerator pedal input. In some cases, a message appears stati... Read more
Incident date: Jun 1, 2026
Vehicle is affected by FCA recall 93C / NHTSA recall 25V-586 for Fuel Delivery Module / fuel pump failure that can cause fuel starvation and unexpected loss of motive power. NHTSA recall lookup shows the recall is incomplete and the remedy is not yet available. The vehicle is already symptomatic. It has active DTC P008A / low-pressure fuel system pressure too low, check engine light, and Start/St... Read more
Incident date: May 28, 2026
On Sunday May the 31st, I was driving home from the store, when I smell gas, but was unaware that it was coming from my vehicle, since I was driving behind another vehicle and passed a gas station. I heard a noise and then saw smoke and fire coming from my vehicle in the engine area. I pulled over and exit the vehicle and called 911. The fire destroyed the whole front of the vehicle, including the... Read more
Fire
Incident date: Apr 3, 2026
The car is jerking while driving. It's caused the car to overheat. It's hard to start up and usually stalls out. It has stalled out while driving almost causing a accident. The engine light came on. I took it for a diagnostic and it was code P0172 for high pressure fuel pump. Before the incident date it was already hard to start prior to the engine light coming on. It sometimes causes smoke to com... Read more
Incident date: May 20, 2026
My 2023 Mercedes-Benz EQB is included in the high-voltage battery fire recall (NHTSA campaign 26V073). The recall states the battery cells may fail internally at a high state of charge, causing an internal short circuit and a potential fire whether the vehicle is parked or being driven, with no advance warning while parked. As interim safety measures, Mercedes-Benz instructed me to limit charging ... Read more
Incident date: Jun 1, 2026
Under normal driving conditions warning lights for "electric parking brake" and "emissions system problem" came on the dashboard and the 'brake' light began flashing. No change in performance. Auto parts store diagnostic indicated EVAP valve as the possible problem code, along with two other unrelated codes - none connected to brakes or emissions. The 12-volt battery tested strong. Drove anoth... Read more
FORD
F-150 LIGHTNING BEV
(2023) - FUEL/PROPULSION SYSTEM
Jun 15, 2026
Incident date: Jun 15, 2026
Vehicle shuts off completely when stopping at a light or sign. It does restart but you don't know it until you need to go. It is a safety concern!
Incident date: Jun 12, 2026
I own a 2024 Mitsubishi Outlander that I purchased new on December 21, 2024. Since shortly after purchase, the vehicle has experienced ongoing problems involving the brakes, electrical system, and fuel fumes entering the passenger cabin. The most serious issue is the brake system. I have experienced hard braking, inconsistent brake response, brake warning lights, and at least one incident where t... Read more
KIA
SPORTAGE PHEV
(2026) - FUEL/PROPULSION SYSTEM
Jun 15, 2026
Incident date: Jun 10, 2026
The vehicle lost acceleration/propulsion while traveling at highway speed on a major bridge with limited safe shoulder space. The vehicle suddenly stopped providing power needed to maintain speed in fast-moving traffic. Passengers included an infant, young child, and other family members. This created a serious safety risk because there was little room to safely pull over while traffic continued a... Read more
Incident date: Jan 1, 2025
Spitzer Motors performed NHTSA safety recall 68 C on my vehicle. The dealer refuses to provide HV Battery State of Health percentage. Dealer told me to go to Don Nester Autogroup instead. Jeep Wave case number 96929145 was opened. The representative refused to escalate the case and was I advised to contact the dealer. Dealer did not cooperate. Jeep Wave was contacted again and the representativ... Read more
Incident date: Mar 1, 2026
THIS PROBLEM CAUSES MY VEHICLE TO SPUTTER AND JERK WHEN TRAVELING. I brought it to the dealership and they said to bring it back when the recall was submitted. This is ridiculous. So many recalls on this vehicle
FORD
BRONCO SPORT
(2021) - FUEL/PROPULSION SYSTEM
Jun 14, 2026
Incident date: Feb 19, 2026
Active recall: NHTSA Recall Number 25V-586. My car has now failed twice in traffic and is not safe to drive.
Incident date: Jun 14, 2026
The fuel tank leaks fuel at a full tank and smells of gas in the cabin until about 3/4 tank. Car was dripping a large puddle of gas inside of a parking garage. Problem has been reproduced by my mechanic even after replacing the fuel pump retaining ring. It has not been inspected by the manufacturer or police. CEL did not come on until recently reporting a very small EVAP leak. Inside the car and t... Read more
Incident date: Jun 7, 2026
First ICCU the power completely went out on 2/23/26. Power went out again April, 2026. Currently car is immobile and unreliable and not safe for driving due to power failures. Towed car to Kia Cerritos. Car supposedly "fixed" (with other issues I've reported to KIA of America & CA BAR/DMV) Currently 12V battery is not holding charge as of 4/27/26, 4/28/26, and 5/2/26. I received a letter from KIA ... Read more
Incident date: Apr 7, 2026
On June 6, 2026, while driving home, the vehicle suddenly began smelling strongly of gasoline and burnt rubber. Within seconds, thick black smoke became visible in the side mirrors, followed immediately by white smoke pouring from the front hood and into the passenger cabin through the air vents. As I attempted to pull over to safety, the vehicle completely stopped responding. The brakes failed... Read more
Fire
Incident date: Jun 6, 2026
While driving in EV mode my Wrangler 4XE starts to limit power when the battery falls below 50%. The dash display which shows power output clearly starts to limit around 75%, then 50% once the battery hits 40-45% and then even lower as the battery depletes. This makes the car barely powerful enough to hold 50mph and it cannot even climb a hill and hold speed. Then the engine abruptly kicks on i... Read more
Incident date: May 1, 2026
Fuel system issues. Current recall has been since July of 2025 with NO FIX AVAILABLE. Engine light has been on and off for two months now with mobile app giving warning but there is no way to fix the issue as of now, and not since the Recall was issued almost a year ago. Bronco has not started up again on multiple occasions after getting fuel. Also has a very strong smell of fuel vapor/fuel at ev... Read more
Incident date: May 27, 2026
Ford has done nothing to repair this recall. I was a vehicle defect investigator for a major Insurance Company during the ignition switch and cruise control deactivation switch. I saw fires in garages, business and carport that put peoples lives in danger. This is the same type of danger and needs to be corrected immediately. Manufacturer Recall Number25S76 NHTSA Recall Number25V467
Incident date: May 16, 2026
Vehicle has the exact same problem with the fuel pump relay that the 2014s has. The 2014s are repaired via NHTSA yet the 2015s are not. The issue is EXACTLY the same. Why does the NHTSA care about the safety of 2014 owners/passengers but not 2015 owners/passengers?
Incident date: Dec 31, 2025
The 48V eTorque Power Pack Unit (PPU), BPCM, and associated cables failed on my 2019 Jeep Wrangler, causing the vehicle to stall and lose all acceleration while driving on the highway. All components are available for inspection upon request. In June 2025, a non-Jeep service center identified stored diagnostic code P0A9C-00 (48V hybrid battery temperature sensor circuit performance failure) along ... Read more
Incident date: Jun 13, 2026
I purchased this new car from Bell Ford on XXX. Since I have owned it, it has been under Ford’s care for almost 2 weeks at 2 different service departments. (I have owned for 90 days.) The car sputters and stops when putting on the gas from a start position. I ended up stalling in a busy intersection on [XXX] All the dash lights come on and then the engine light comes on. Says, take to dealer. Th... Read more
Incident date: Jun 4, 2026
My truck engine has failed due to metal shavings in the oil related to the L87 engine recall, and the failure occurred after GM had replaced the truck’s oil as part of the recall remedy. The recall remedy did not prevent the failure of the engine.
Incident date: Jun 9, 2026
My truck engine has failed due to metal shavings in the oil related to the L87 engine recall, and the failure occurred after GM had replaced the truck’s oil as part of the recall remedy. The recall remedy did not prevent the failure of the engine.
GMC
SIERRA 1500
(2024) - FUEL/PROPULSION SYSTEM
Jun 14, 2026
Incident date: May 28, 2026
Filled tank with diesel and truck wouldn’t turn back on. We were next to a jiffy lube and they were able to run a scan and it said there was a broken fuel module. There’s only around 60,000 miles on it, it’s 4 years old, and left my son and I stranded.
Incident date: Oct 30, 2025
On XXX, at approximately 2:20 PM, while driving about 30 mph on a suburban road in [XXX], a red battery warning light appeared on the main instrument cluster. I pulled over and contacted Hyundai support. When I attempted to resume driving, the vehicle accelerated sluggishly with noticeably reduced power. I pulled over a second time and parked with the vehicle still powered on. While I was on the p... Read more
MERCEDES-BENZ
GLE 350 4MATIC
(2026) - FUEL/PROPULSION SYSTEM
Jun 13, 2026
Incident date: Jun 13, 2026
The car shakes above 60mph