Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 60,899 complaints — component: FUEL/PROPULSION SYSTEM

Incident date: Jun 14, 2024

My car was / is one of thousands of Kia cars based on the eGMP platform to experience an ICCU failure. This is believed to be a design issue. While the repair was covered, reports indicate that the problem is not solved and will re-occur in time.

Incident date: Mar 17, 2026

I was driving on the highway and the check engine light came on. The car slowed down due to lack of power. I got off at the nearest exit and the car stalled. I tried to start it but it kept clicking rapidly. The car died at a dangerous intersection so I put my hazard lights on and called 911. The police arrived and asked me to put the car in neutral, but it wouldn't shift. The officer was able to ... Read more

Incident date: Mar 17, 2026

I purchased this car from Carvana on 02/25/26, 2022 Nissan Versa S Manual Transmission. On four occasions over the course of two separate days, while under way, I lost power and the car went into a limp mode. Twice I was able to pull off the road, twice I had to stop on the road. After coming to a complete stop I was able to place the car in first gear and continue on driving. This power loss ... Read more

Incident date: Mar 10, 2026

Head gasket failed at 58k miles without overheating per assessment at honda dealership. Safety was affected by going into limp mode instantly turning left onto 55 mph 4 lane road, no warning lights prior going into limp mode. Brief misfire occurred prior to incident, (did not know at time because it did not seem significant and no warning light). Dealer reports multiple 2018 honda accord 1.5L ... Read more

Incident date: Mar 17, 2026

This recall has been open for 8 months, all the while posing a huge safety risk. A new car can be built in less time. Why is this urgent recall effort taking so long to complete? Jul 08,2025 Manufacturer Recall Number25S75 NHTSA Recall Number25V455 Recall Status Recall Incomplete, remedy not yet available

Incident date: Mar 9, 2026

This complaint is NOT related to the existing recall associated with this vehicle. The vehicle is experiencing a serious loss of power and acceleration issue. The car is unable to accelerate past approximately 60 mph. When pressing the accelerator fully, the vehicle does not respond or increase speed. While attempting to accelerate, the engine RPM increases and then suddenly drops repeatedly, caus... Read more

Incident date: Mar 15, 2026

I was merging onto the highway. I got a warning that I needed to check my electrical system. I was able to back down the highway ramp and park on a side street. Within 20 minutes the car was fully dead and AAA needed to tow it to the dealer. The dealer confirmed that the ICCU needs a replacement. My family is lucky this happened in a place we could safely get to a side street. Had it happened 5 ... Read more

Incident date: Dec 9, 2025

I purchased a 2026 Toyota Camry SE in November 2025. The hybrid battery has stop working several times also the steering system has failed as well. I am told the hybrid battery is defective. Toyota the Manufacture has refused to replace it. I am afraid for my safety.

Incident date: Feb 9, 2026

The exhaust system on my 2018 Chevrolet Traverse has failed due to cracking in the exhaust pipe and/or muffler assembly. This appears to be consistent with known issues in similar model years where exhaust pipe brackets separate and cause cracks or holes in the exhaust system. The failure has resulted in excessive exhaust noise and potential exhaust leakage. The dealership has confirmed the issue... Read more

Incident date: Mar 13, 2026

ICCU failed. The car suddenly decelerated from 40mph to 25mph or less with no warning. The ICCU is confirmed to be an issue for Hyundai. I had the software update to fix the problem in 2025. It is currently at the dealership in Fort Mill, SC. DTC error code shows it as an ICCU failure. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they f... Read more

Incident date: Jan 30, 2026

Vehicle displays two warnings under normal usage. First warning is Emissions system issue and second is Brake System Failure. The Vehicle runs completely normal and operational, however these two warnings flash on the vehicle. The parking brake indicator also flashes. Vehicle has been to dealership/shop for multiple repairs; around 3-4 repairs within two months with no resolve for the same warning... Read more

Incident date: Jan 30, 2026

Problem # 1- is 3 out of 4 door lock actuators all of a sudden stopped working at the exact same time, except the driver door. This is a huge safety issue and causes the door to remain locked. This causes someone getting locked inside the vehicle or locked outside. (Google) all the review's as this is a common thing people are reporting. Problem #2- My daughter said she almost passed out because... Read more

Incident date: Mar 16, 2026

Fuel system 1. I don't know what failed because the dealership didn't do anything to repair it. It is available for inspection upon request 2. Intensely strong fuel odor at the front of the car, inside and out. Strong exhaust odor at the back of the car. It is not safe to operate a car if it smells like fuel. 3. Dealership had it for 3 weeks and said there is nothing wrong. Now they are ig... Read more

Incident date: Mar 12, 2026

I went go put gas in the car but as I start driving I was riding lost power of the car I pulled over but it was a school bus behind me that the bust drive had called the police I got out the car I seen smoke from the passionate side of the car seeing smoking. So I step back seen that the motor was on fire then it started busting out the windows and tires. It burnt up the car so bad that they had g... Read more

Fire

Incident date: Mar 2, 2026

Total of 3 incidents when my car had approx 1/8 to 1/4 of a tank of gas....as going up incline on interstate....car like stalls and slows down, will not speed up....get it over to the side to avoid being hit and it finally starts going again...close call with vehicles behind us in the passing lane. Below listed the last time it happened... Did not use to do this...first time was same area listed b... Read more

Incident date: Aug 23, 2025

Giving code 23v214000 fuel pump recall code. Fuel pump went out

Incident date: Jan 2, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle’s high-pressure fuel pump failed approximately one year after the low-pressure fuel pump was replaced under a manufacturer recall. The low-pressure pump had been identified as defective and replaced accordingly. Because the low-pressure pump is responsible for supplying fuel to the high... Read more

Incident date: Mar 10, 2026

My 2023 GMC Yukon Denali with the 6.2L V8 suffered a sudden loss of propulsion while traveling at approximately 70–75 mph on the highway with my wife and young daughter in the vehicle. The engine RPM dropped immediately to zero and the vehicle displayed a message instructing me to press start. I do not recall any meaningful prior warning lamps or symptoms before the failure. I did not hear a lou... Read more

Incident date: Mar 15, 2026

While traveling at approximately 80 mph on the highway, my vehicle suddenly lost all response to the accelerator pedal. Despite continued pressure on the gas, the vehicle rapidly decelerated to approximately 40 mph on its own. There were no warning lights, unusual noises, or physical indicators of a problem before, during, or after the event. I was able to safely navigate the vehicle off the highw... Read more

Incident date: Mar 14, 2026

We purchased a 2023 Mercedes EQB (EV) 2 years ago. The car is part of a recall in which we are advised to not park near other cars and not charge at home. Thus making the car essentially not useable unless we take the risk. We are driving it, knowing that we could catch fire. We are parking it and charging it in our garage, knowing it could catch fire. We have no choice as Mercedes has not offered... Read more

Incident date: Mar 2, 2026

Fuel tank cradle/support is rusted and might cause fuel tank to fall.

Incident date: Oct 23, 2025

It was smoking from the engine, I immediately stopped the vehicle. My safety was put at risk immediately while being in the vehicle when the air bags deployed hitting me in the face and causing my face to swell. The safety of others was put at risk due to others being right next to me and putting others at risk of engine blowing up. Yes, the vehicle has been inspected by police. There were no warn... Read more

Fire 1 injured

Incident date: Jan 1, 2020

The issue appears to involve the electric oil pump and related components. My 2021 Kia Sorento had a recall for the electric oil pump that was marked “completed” in January 2023; however, the dealership only performed a software update and did not replace any mechanical components because no fault code was present at that time. Beginning around October 2025, the vehicle started experiencing dr... Read more

Incident date: Mar 8, 2026

The vehicle developed an exhaust leak caused by both weld points on the front exhaust pipe breaking. A dealership inspected the vehicle and confirmed that the exhaust welds had failed, creating a hole in the exhaust pipe and triggering a P0420 catalyst efficiency code. The failure occurred at approximately 31,500 miles. The exhaust leak caused increased exhaust noise and emissions warning codes. ... Read more

Incident date: Aug 16, 2025

While driving my 2022 GMC Yukon with approximately 150,000 miles, the engine suddenly began running rough and I immediately pulled over. The vehicle had to be towed to the dealership. The dealer diagnosed a collapsed lifter and camshaft damage and recommended full engine replacement at a cost of about $9,450. The vehicle had no prior engine issues and most miles are highway miles. Sudden engine fa... Read more

Incident date: Dec 18, 2025

I was stopped in the left hand turn lane, then accelerated to cross 2 lanes of traffic. I then let off the accelerator, and applied the brakes to stop, and the brakes did not function. I then rear ended a vehicle in front of me due to the intermittent loss of brakes. It may have also been the propulsion system kept going. Either way the vehicle maintained the same speed of about 15mph until I c... Read more

Crash

Incident date: Nov 1, 2025

First incident: January, 2026 “service hybrid electrical system” dash light activated, in addition to prior notification of recall 78C. Vehicle brought to Merrick Chrysler Jeep in Wantagh NY for repair and recall. Hybrid system repaired but recall unable to be performed. Second incident: March 12, 2026 Vehicle is unable to start in driveway. Towed to Merrick Jeep Chrysler. Stellantis states... Read more

Incident date: Mar 9, 2026

While driving multiple lights came on the dash board showing all driver assistance systems flashing. Vehicle unable to accelerate. Had to parking on the side of the highway turn off vehicle then turn back on to clear. Dealership unable to repeat, no issues found.

Incident date: Mar 14, 2026

My 2016 Ram 1500 (4th‑gen) has a severely rusted and failed front fuel tank strap bracket, causing the tank to sag. This matches the defect described in Recall U04 / NHTSA 18V‑160 for 2009–2012 Ram 1500 trucks, but my VIN is not included. I believe the same safety defect affects ALL rust belt 4th‑gen Ram 1500s and request that NHTSA investigate expanding the recall’s model‑year coverag... Read more

Incident date: Mar 16, 2025

Description of Defect: My 2020 Kia Telluride experienced catastrophic engine failure and excessive oil consumption, which is a known issue for this model year (to the point that I had to sell it just 1 year after I bought it). The vehicle consumes oil at an alarming rate without any dashboard warning lights, or low oil pressure indicators, leading to sudden loss of engine power and potential stall... Read more

Incident date: Mar 2, 2026

I am filing this complaint regarding the service department at Vaden Dodge Chrysler Jeep Ram. My complaint concerns a failure to properly diagnose a mechanical issue with my vehicle, misleading statements about the condition of the vehicle after repairs, and poor communication during the repair process. The vehicle is a 2017 Dodge Grand Caravan. Before bringing it to the dealership, the vehicle wa... Read more

Incident date: Mar 11, 2026

The vehicle went into low power mode and said to pull over. As soon as that message appeared the next warning appeared and said to shift to neutral and pull over immediately and attempt to restart. The vehicle immediately shut off after second warning before having time to pull over from first message. I was able to pull most of the way off the road as the vehicle had shut off there was no power ... Read more

Incident date: Mar 9, 2026

The DEF tank failed making the exhaust system malfunction. This puts the vehicle in limp mode.

Incident date: Jan 5, 2026

This vehicle qualified for the Volkswagen Emissions Recall, yet from the start of the recall through 2018 settlement lawsuit dates , no correspondence was sent (by Porsche nor VW). According to all recall regulations, my vehicle should have among the ‘recall’ with the 85K plus others, yet no correspondence was sent (by Porsche nor VW) & now the local Porsche dealership is denying in, Accordin... Read more

Incident date: Mar 15, 2026

On Friday evening, while driving my new Ram 1500 Tungsten on a freeway, the engine warning light illuminated and the vehicle suddenly lost power. I was traveling at highway speed at the time. Almost immediately after the loss of power, gasoline began pooling underneath the truck. Because of the visible fuel leak and strong gasoline odor, my wife and I exited the vehicle and stood well away from i... Read more

Incident date: Sep 23, 2025

Since March of 2025 I have identified a critical safety defect with my vehicle. When driving and without warning, the vehicle unexpectedly shifts to neutral, experiences a loss of propulsion, and the engine shuts off. This has occurred multiple times in which I narrowly escaped collisions with other vehicles or objects. If this would occur at a high rate of speed, it would certainly result in se... Read more

Incident date: Mar 15, 2026

While driving on the interstate at 70mph the vehicle’s fuel injectors failed causing the vehicle to lose power suddenly.

Incident date: Nov 15, 2024

My 2019 Range Rover Velar P250 R-Dynamic SE began experiencing cooling system issues approximately 5 months after purchase. The vehicle was brought to an authorized Land Rover dealership several times during the warranty period. Despite these visits, the underlying problem — including cracked thermostat housing, leaking coolant hoses, and plastic cooling system components — was never permanent... Read more

Incident date: Mar 3, 2026

Complaint Description I am filing this complaint with the National Highway Traffic Safety Administration regarding a safety issue with my new Mercedes Benz Sprinter 2500. I purchased this vehicle brand new from Mercedes Benz Manhattan. From the first day of ownership, I began experiencing multiple serious problems with the van. The main issue is that exhaust smoke and/or crankcase gases enter the ... Read more

Incident date: Feb 14, 2026

Fuel smell in garage. Shop confirmed fuel system leak in engine compartment.

Incident date: Mar 13, 2026

The vehicle is experiencing a failure of the dual-zone HVAC system where the passenger side consistently blows hot air while the driver side is set to cold. This indicates a failure of the HVAC blend door actuator (servo motor), which is a known issue for this model year. This failure poses a safety risk as it can prevent proper defrosting and defogging of the windshield during inclement weather, ... Read more

Incident date: Feb 5, 2026

Component Failed: Engine starter relay and starter motor assembly. The vehicle stalled in traffic and ignited upon a restart attempt. The vehicle is a total loss, currently held by [Insurance Co] at [Location/Lot #], and is available for inspection. Safety Risk: The driver’s life was at immediate risk. The vehicle stalled in active traffic, creating a collision hazard, followed by a rapid, unco... Read more

Fire

Incident date: Jan 5, 2026

While changing oil, noticed the front fuel tank strap was disconnected from the frame. Upon closer inspection, the outboard front fuel tank strap mounting location on the frame rusted through, allowing the T portion if the strap to fall lose. There is a similar recall for 08-12 Ram 1500's, but clearly this issue persists for more than just those model years

Incident date: Mar 9, 2026

Vehicles of previous model years, this model year, and future model years have all experienced this issue. Issue was reported on thru a youTube channel in order to let the public know and understand the issue and how to fix/repair the issue. It was then discovered thru view time and the linking of the part to repair that this was a rempent issue of concern for possible recall. Issue of hesitati... Read more

Incident date: Mar 14, 2026

The coolant leaks into the engine. I had the coolant container replaced as well as the coolant bypass valve.Coolant still leaks into the engine and container has to be filled every day. It’s unsafe to drive. It stalls. The mechanic says it’s dangerous and to get another car but I can’t. There is a class action for same issue. Coolant leak has destroyed the engine making it unsafe to drive. I... Read more

Incident date: Feb 26, 2026

Unknown. The car seems to stall or slip when accelerating as is misfiring. It cuts off in the middle of the streets after coming out of auto stop mode. Pcv valve keeps popping up as issue. I had the pcv changed o2 sensors checked cleaned throttle body and air filter changed. The car still gives same problem and engine power reduction keeps popping on dashboard.

Incident date: Feb 26, 2026

Coolant was found inside the Lithium-Ion battery module when the dealership opened it to repair a different issue. They condemned the battery on the spot. There was no damage to the battery module. All PMs were performed at Chevrolet dealerships throughout the life of the car. All recalls were fixed. Including the BECM replacement the car is known have problems with. Car had 127,000 miles on it. O... Read more

Incident date: Feb 26, 2026

Fuel pressure dropped and car stalled

Incident date: Nov 13, 2024

I took my accord into Snellville GA Honda dealer for fuel pump recall and the day I received it from the service department, it started to sputtter and engine shutdown. I took back 3 times and got a different answer each time. I believe the turbo charger may have been affected from the fuel pump being bad. The latest diagnostic says it has turbo under boost issue.

Incident date: Sep 18, 2024

Throttle body?/ Accelerator pedal sensor?

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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