Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM

Incident date: Jan 6, 2026

My car is a 2019 KIA Niro Hybrid. It's only 7 years old, and my husband and I have been the only owners. It only has 61,000 miles on it, and it is serviced regularly and has to pass a state emissions test each year. As I was driving the other day, the dashboard lit up with critical alerts saying "check regenerative battery" and the braking system went completely soft; I could not stop the car usin... Read more

Incident date: Jun 13, 2026

Vehicle stalled while driving on a busy road creating a very dangerous situation. Could not put it in neutral to push it out of the road; it was partially in the road for over an hour. Had to have it towed to replace the fuel pump and fuel pump control unit. Found two recalls after the incident and was told by Cadillac that my VIN was excluded. 1. Fuel Pump Assembly Recall (N202314760 / NHTSA Camp... Read more

Incident date: Jun 17, 2026

While driving at highway speeds over 100 miles away from home with my child in the vehicle, the car experienced a sudden, catastrophic loss of propulsion power and entered 'Propulsion Power Reduced' mode, dropping vehicle speed immediately and creating an extreme hazard with high-speed highway traffic. A full computer scan revealed active diagnostic codes U2603 through U2624, confirming an inter... Read more

Incident date: Feb 14, 2026

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle experienced repeated electrical, ignition, and safety‑system malfunctions, including failure to start, intermittent power loss, stalling, battery failure, and irregular electronic behavior. Multiple components appeared affected, including the ignition system, battery/charging system... Read more

Incident date: Feb 23, 2026

Vehicle died leaving the doctor's office due to faulty fuel pump driver control module. Upon research found that this has been an ongoing issue for several years affecting many GM vehicles. Vehicle can stall at any time in traffic causing serious injury or death. Apparently GM does not have a fix for this problem & the company's solution is to replace the faulty module with modules that have the s... Read more

Incident date: Jun 22, 2026

After 3 years of having this car it’s overheating each summer requiring the coolant system, hoses, thermostat, and water pump to be replaced each summer. As well as major oil leaking after full tune ups.

Incident date: Jun 19, 2026

2026 Subaru Trailseeker, purchased new May 19, 2026. The 12V auxiliary battery failed completely after 3 days parked on June 17, 2026. Traction battery was at 65% charge at time of failure. All vehicle systems were unresponsive. Couldn't open doors, do anything. When the 12V drains fully on this platform, the wheels lock and the vehicle cannot be moved by a standard tow truck, creating a stranding... Read more

Incident date: Jun 22, 2026

While driving at highway speeds, the vehicle experienced a sudden and total loss of engine power and stalled in active traffic. I lost motive power and had to safely coast through traffic to the shoulder. The vehicle would not restart and had to be towed to a repair facility. The failure matches the exact symptoms of Ford Recall 25S75 / NHTSA Campaign 25V455000 for low-pressure fuel pump failure, ... Read more

Incident date: Jun 15, 2026

EVAP warning light sporadically displays and the odor of fuel emits from vehicle - both inside and outside. Occured approximately seven times since purchase. Driver door is not operational, sporadically. Will not respond to key fob, windows will not roll down or up, cannot lock or unlock, and displaying a flashing red light with a loud noise emitting every three seconds. Occured approximately fi... Read more

Incident date: Jun 20, 2025

Vehicle is experiencing rod-knock and engine performance issues along with a P0420 code for the catalytic converter. After using a diagnostic tool to retrieve code, a recall was present for the existing code, that explained the exact symptoms my car is experiencing. I have had the car since 2021 and have not received any notification regarding a recall for the engine; it was only after I ran a d... Read more

Incident date: Jun 22, 2026

We were traveling north on hwy 23 in southern Minnesota pulling a 5000 lb trailer in the rain and it was windy. When the road split to 4 lane I stepped on the gas to speed up from 55 to 65 and the vehicle studderd and lost all power. Many warning lights cam on and I think it said stop within .3 miles. We pulled to the side of the road and basically coasted to a stop. It was on hybrid power. We cal... Read more

Incident date: Jun 1, 2026

I was driving in 4 lane town traffic going under 10 MPH and the hazard lights came on by themselves, and the car died. Propulsion stopped. Fortunately I was able to pull onto a striped median, and once I was over shock, 3-5 ish minutes, I started the car and drove to the dealership. I don’t remember any warning message, and it seems like the steering and brakes were hard once it was dieing, bu... Read more

Incident date: Jun 10, 2026

On [XXX], while traveling at highway speeds on [XXX], the vehicle suffered a sudden, complete loss of engine propulsion. The vehicle rapidly decelerated, refused to respond to accelerator input, and forced itself into a dangerous "Limp Mode" in live traffic, creating an immediate highway safety hazard. Multiple warning messages illuminated on the dashboard. The vehicle was towed to Mile High Acur... Read more

Incident date: Jun 19, 2026

While driving at speed, the vehicle suffered a sudden and complete loss of engine power and stalled in traffic. The vehicle was diagnosed by an independent mechanic who found a failed factory-installed Denso fuel pump module. This failure mirrors Toyota Safety Recall 20TA02 (NHTSA Campaign 20V012) for the exact same model year 2017 Toyota Sienna, but my specific VIN is currently excluded from the ... Read more

Incident date: May 22, 2026

I am filing a complaint regarding my 2018 Mercedes-Benz GLA 250. My vehicle recently triggered a check engine light and was diagnosed by an independent mechanic with code P052E, related to the positive crankcase ventilation regulator valve / crankcase ventilation system. My mechanic advised that this issue appears to be similar to a known Mercedes-Benz issue affecting other model years and/or rel... Read more

Incident date: Feb 22, 2026

Drive Train suffered a life threatening loss of propulsion on a main highway . My safety was at risk due to the losing propulsion leaving me in the middle of the highway in an unsafe vehicle. Multiple communication-module fault codes. Dealer has acknowledged these issues. there were warning lights and multiple messages after .

Incident date: Jun 1, 2026

1. What component failed, and is it available for inspection? The Integrated Charging Control Unit (ICCU) failed. The vehicle is currently at the dealer's service center, so the failed component is available for inspection upon request. 2. How was your safety or others' safety put at risk? After parking and re-entering the vehicle following a grocery stop, the vehicle displayed "Check Vehicle E... Read more

Incident date: Jun 2, 2026

While navigating the highly dangerous downhill descent of the Tejon Pass, LEBEC, CA , the vehicle experienced a complete throttle disengagement. The accelerator pedal became entirely unresponsive, leaving the vehicle without power on a steep, high-speed highway descent. I was traveling with my young daughter inside the vehicle. Due to the sudden loss of propulsion, I was forced to make an emergenc... Read more

Incident date: Sep 26, 2021

I was pulling into a parking space at church. I had my foot lightly on the brake as the idle speed was sufficient to enter the parking space. When I pressed on the brake to stop the car completely the brakes failed and the car lurched forward about 10 ft and hit the church building damaging my front left bumper, buckling the hood and components behind the bumper.

Crash

Incident date: Jun 17, 2026

This vehicle received a PCM update performed in strict accordance with Ford service procedures, per TSB/SSMO No. 24E12, on 1/02/26. At the time of the update, no stored or pending diagnostic trouble codes related to catalyst efficiency were present, and the vehicle was operating as designed. Pre- and post-update scan data has been retained and is available upon request. Approximately 100 miles aft... Read more

Incident date: Mar 8, 2025

I purchased the above-listed 2016 Chevrolet Volt through Carvana, relying on the contractual promise that the BECM was covered under Special Coverage N232432680 for up to 15yrs or 150k miles. The vehicle has suffered persistent, severe mechanical and electrical issues resulting in a prolonged loss of use: 1. Initial Breakdown and Delivery: The vehicle originally had a Reduced Propulsion Power Ale... Read more

Incident date: Jun 20, 2026

fuel line and fuel pump and module replacement.

Incident date: Jun 8, 2026

My vehicle is confirmed affected by three active NHTSA safety recalls, none of which currently have an available remedy: • NHTSA Recall 25V741000 – High Voltage Battery May Fail and Cause Fire. Issued October 2025. This is the third recall issued for this same underlying defect. I have been monitoring this recall since it was issued — now over eight months later — with no resolution. •... Read more

Incident date: Jun 20, 2025

If I have a sensor that will malfunction due to water then there should be a water indicator alert. My sunroof vent was blocked and water went into my trunk where the core module is. I had just come to a red light to turn on to a major highway and my car began to smell like fuel. I rolled down the windows and realized the smell was not as strong as inside. The light turned green and as I stepped o... Read more

Incident date: Feb 23, 2026

I was driving on a slower speed road and felt a jerk, my car lurched forward a little and I got a bunch various errors for break regen system, front park sense errors and a few other random faults. The car entered "turtle mode" signified by the turtle icon in my gauge cluster. This is the second time this has randomly happened, the first time happened two weeks prior as I was taking an off ramp of... Read more

Incident date: Jun 23, 2025

I was driving my 2025 jeep gladiator, on several occasions I tried to stop and my jeep didn't want to stop, the jeep wanted to keep accelerating (i was not using cruise control) . I stepped on the brake and it felt "squishy" but did stop the vehicle (it only feels this way when the uncontrolled acceleration is happening). Once was pulling into our driveway and it almost rearended my husband pick ... Read more

Incident date: Jun 22, 2026

My vehicle, VIN [XXX], is subject to NHTSA Recall 25V455 (Ford Recall 25S75) involving a defective low-pressure fuel pump that may cause engine hesitation, loss of power, or engine stalling. This recall was announced in July 2025 and remains open on the NHTSA VIN lookup as of June 2026. More than eleven months have passed since the recall was announced, and Ford has not provided a repair remedy fo... Read more

Incident date: May 1, 2026

Received "reduced propulsion" message, with no engine detected. Car slowed to a near stop while driving on the Interstate highway. Very dangerous to have that suddenly happen. Message popped up randomly with no prior warning.

Incident date: Jun 20, 2026

My Accord sputters and feels like the engine is choking at low RPM (between 1k & 2k), I started a 3-hour daily commute in the Los Angeles freeway traffic last March. That's when the problem became very prominent. I realized that there's a 2016 Honda Accord recall issued on 1/28/2019 on its fuel system and fuel pump. However, for some reason, when I entered my VIN, it showed zero recalled items. ... Read more

Incident date: Jun 19, 2026

Randomly when auto/start stop feature engages and shuts down the engine when I let go off the brake the engine doesn't restart and a system problem message show up on the dash. Have to shut down the car and restart for the engine to start running again.

Incident date: Jun 18, 2026

Power train the engine roars up and drops jarring you back and forth second car within a yr first blew up brand new both and Hyundia and dealership blew me off

Incident date: May 15, 2026

Won't start and stay running

Incident date: Jun 19, 2026

Purge valve sensor and canister is malfunctioning causing my car to stall out

Incident date: Jun 20, 2026

Fuel injectors, hand brake when reversing, spuddering when push on gas, windshield crack when cleaning from the inside accidently hit rear view mirror.

Incident date: Jun 20, 2026

Power steering and StabiliTrack warning pops-up randomly and cuts off power steering assistance while I'm driving on the highway or on country roads. The power steering is very hard to maneuver. However, when it's safe to do so, I have to pull over on a safe place and have to restart my truck twice, in order to regain power steering. I have taken it to an independent mechanic and to a Chevy dealer... Read more

Incident date: Jun 1, 2026

When driving on the highway the jeep would not accelerate. At about 60mph no matter how far I pushed the petal down it would only maintain speed. It happened again going much slower on local streets.

Incident date: Jun 17, 2026

After coming to a complete stop at an intersection, I looked left-right-left before proceeding across the intersection. At the time I began to cross the intersection my vehicle seemingly did not accelerate as normal, causing my vehicle to be hit on the right driver side panel, spun around, and ripping the entire front end of my car off. Injuries were sustained and the vehicle may be a total loss.

Crash 1 injured

Incident date: May 20, 2026

I have this car 2017 acura tlx v6 shawd from acura dealership 3months already. I hear little knocking sound from my bottom block.

Incident date: Jun 15, 2026

My 2021 Chrysler Pacifica Hybrid has a recurring hybrid/electrical defect that causes the accelerator to lose all power while driving, leaving the vehicle unable to accelerate or respond to throttle input. The vehicle remains “on,” but it cannot move under its own power and must be coasted or pulled over immediately. This has happened in traffic, including with children in the vehicle. The de... Read more

Incident date: Jun 17, 2026

Vehicle is currently disabled due to Open Recall Campaign #262/023G (NHTSA Recall Number 24V528000) for High-Pressure Fuel Pump Failure. On 05/19/2026, the vehicle suffered total loss of drive power at highway speeds (Hwy 16/211), creating an immediate hazard. The manufacturer failed to provide a timely remedy, initially misdirecting me to a dealer unable to service the model. Genesis and the loca... Read more

Incident date: Jan 1, 2026

Car was idling rough, then a couple weeks later all dash light warnings came on. Took to dealership, said fuel injectors 2 and 4 were bad

Incident date: Mar 17, 2026

Fuel regulation module K111 part number GM13540028 failed and when this part fails the truck is stuck where it is. The brakes are locked, the truck cannot be started or put in neutral. If the truck stops on the road or freeway you are completely stuck where you are in the middle of traffic. This part fails often and failure leads to a very dangerous situation.

Incident date: Dec 3, 2025

General Motors is using the arbitrary 6,213-mile tracking window of Recall 944 to deny coverage for a diagnosed Cell Section 3 hardware failure at 123,582 miles. However, this vehicle is directly impacted by the failure parameters outlined in the expanded GM Safety Recall N242470160 / N242470162, where GM openly acknowledges to federal regulators that the advanced diagnostic software has failed to... Read more

Incident date: Jun 18, 2026

This is an EV . We use the regenerative braking to slow down. This car has both a front and rear dash cam. The car is about two and a half years old and has about 20,800 miles. We were approaching a red traffic light with several vehicles stopped in front of us. My partner was driving and had slowed to 8 mph, with her foot off the accelerator, advancing slowly towards the car in front of us when ... Read more

Incident date: Jun 18, 2026

Our vehicle does not respond to the throttle pedal being depressed when the AC has been turned on at full and the car has been in direct sunlight for a period of time. We reside in Florida so it is common to enter the vehicle during the summer months and the cabin temperatue is in excess of 200 degrees which requires putting the AC system on MAX. This problem occurs periodically and was address in... Read more

Incident date: Jun 9, 2026

Honda 2018 CRV VIN [XXX]. Car was brought to Honda dealer due to smoking issue from exhaust directly after fuel pump recall. Work was done at Napleton Honda that was under direction from America Honda to replace the head gasket for no engine codes were found and engine light was not on. CRV head gasket was replaced for $6,000 and still smoke was coming from exhaust. Returned the vehicle to Napleto... Read more

Incident date: Apr 6, 2026

The mazda Cx-9 is having the same fuel pump issues that was recalled up until 2018 models. The issue with the lean codes and faulty fuel pump continues

Incident date: May 10, 2026

When driving down the road my jeep goes into an uncomfortable death wobble. It has already been to a dealer to fix this once but it isn’t . There is a weld defect in the driver side front and passenger door frame . When the electronics get hot from the summer heat they black out . The digital display is not calibrated to the odometer of the vehicle . The Jeep surges violently and almost caused a... Read more

Incident date: Jan 1, 2026

While driving an alert appeared on the dash stating engine malfunction. Speed was reduced instantly which was dangerous as I was driving at high speeds on the freeway with traffic behind me. The accelerator wouldn’t work and I had to immediately pull over.

Incident date: Jun 12, 2026

When fueling I can’t get the gas to go into the jeep it shuts off over and over takes near 20 mins to get a half a tank of fuel it’s loose in there air can’t escape I’m thinking

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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