Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Jan 1, 2026
Low speed hesitancy and shuddering. Car has lost power when driving at 55 mph. Car does not want to move at very slow speeds as in a parking garage. It hesitates and starts to roll backwards.
Incident date: Jun 30, 2026
The engine's Dynamic Fuel Management (DFM) lifter failed and damaged the camshaft at around 70,700 miles. The broken components are available for inspection upon request. This failure put occupants at risk because the vehicle suddenly lost power, began shaking violently, and could not accelerate safely in traffic. This unexpected loss of propulsion created an immediate collision hazard. The proble... Read more
Incident date: Jun 19, 2026
Vehicle: 2006 Dodge Durango VIN: [XXX] Issue Type: Fuel System / Safety Hazard Description: During refueling, the vehicle repeatedly shuts the pump off and then sprays gasoline back out of the filler neck, creating a fire and injury hazard. This is a known defect covered under Dodge Customer Satisfaction Notification X39, which extends warranty coverage for the inlet check valve / ORVR failure on... Read more
FORD
EXPEDITION
(2014) - FUEL/PROPULSION SYSTEM
Jun 30, 2026
Incident date: Jun 29, 2026
After performing the 68c recall vehicle no longer drives the way it was designed. When in hybrid mode pushing the accelerator to the floor results in a 2-6 second delay waiting for the gas motor to kick in and then it slams the power into the car. This car is extremely unsafe and impossible to merge into the highway correctly now. Car does not show any warnings and dealer claims this is normal op... Read more
Incident date: Dec 29, 2025
Leaking gas. And charcoal canister problems. I’m not sure why this vehicle is not recalled but the vw gti is and same years as other vw models but not this one. There has to be a recall with this vin vehicle no one was harmed or injured yet since this problem is scary and leaks gas I am unable to drive car due to risk of fire and injury.
Incident date: Mar 27, 2026
My 2013 Equinox is experiencing the excessive oil loss without warning..this led to transmission..engine..timing failure. The car loses power jerks at slower speeds it sounds horrible and has cost a lot of money for repairs. Still don’t know if it will last much longer. This is a burden on my family as we can’t afford to just go buy another vehicle. I purchased it in 2022 and in 2019 there was... Read more
Incident date: Jun 29, 2026
To Whom It May Concern, I am writing to formally dispute a repair charge and report unacceptable service at Courtesy Kia (Mesa, AZ) regarding my vehicle. Timeline of Events: June 12, 2026: I brought my vehicle to Courtesy Kia for a mandatory software recall. Prior to this appointment, my fuel gauge worked perfectly. Immediately upon picking up the vehicle, the fuel gauge ceased to function. ... Read more
Incident date: Jun 25, 2026
I received a safety recall notification in the mail regarding my 2025 Genesis GV80 reference High Pressure Fuel Crossover Pipe which at this time NO REMEDY is AVAILABLE. This matter has to be resolved ASAP due to a safety hazard to me and my family.
Incident date: Jun 1, 2026
On [XXX], at approximately [XXX] PM, my 2022 Ford Explorer suddenly lost power while driving in the left lane of [XXX] in Emporia, VA, at 70 MPH (the posted speed limit), with my [XXX] daughter. My vehicle shuddered and started to decrease in speed. I was able to maneuver safely to the shoulder, and my Explorer became inoperable requiring roadside assistance. My daughter and I remained on [XXX] fo... Read more
1 injured
Incident date: Jun 18, 2026
On 6/11/26, around 2:10 pm, when i was slowly pulling over to park on a road side, the car suddenly rushed forward unexpectedly. It was so powerful, at the time I could only hear the panic reactions from the two passengers and sense the imminent collision with the parked bmw in the front of several car length away. Right before the collision i steered the wheel to the right to avoid the bmw and m... Read more
Incident date: Jun 27, 2026
The cp4.2 high pressure fuel pump failed sending metal through the system and destroying the fuel system.
Incident date: Jun 16, 2026
This vehicle has 70K miles and the fuel pump died, confirmed by Dick Smith Ford in Columbia, SC. There were no warning lights or messages via our Ford app. There were no symptoms prior to failure. The vehicle just died in the middle of the road on a train track with our family in danger. We could have been hit by cars behind us or stuck on the train track with a train approaching. We were in the m... Read more
Incident date: Jun 19, 2026
I drive the car with the engine-idle-at-stop function disengaged. Several times when slowing down, but still moving, the car shifts into park; the AC and radio remain on. I have to press engine start to start the engine. Several other times when already stopped, such as at a red light or in traffic, waiting to make a turn, the engine shuts off and the car shifts into park. I have to press the ... Read more
Incident date: Oct 7, 2025
The lower fuel pump is going out. It is a known issue with the car. I was driving out of town and the car started to stall. My steering has become ruggish while on the trip as well, and steering was complicated during heavy winds. The car has been inspected by dealer and both warning lights have been cleared. But the issues still remain.
Incident date: Jun 18, 2026
I was driving on a busy road and my car turned off. I had to turn on my hazards and hope no one hit me at 60 mph. I got an EPC error on the dashboard and when diagnosed it was a failure with the Fuel Pump Control Module. This is massively unsafe for myself and my family. I cannot drive a car that can randomly turn off. According to online forums this is a very common VW issue and needs to be looke... Read more
Incident date: Apr 15, 2026
While driving at highway speeds on the freeway in my 2021 Cadillac CT4-V, the vehicle experienced a sudden, catastrophic loss of propulsion. Without warning, the transmission dropped out of gear as if it were in neutral. I completely lost the ability to accelerate, creating an immediate, life-threatening hazard as I was left stranded and blocking high-speed freeway traffic. Only after the mechanic... Read more
Incident date: Jun 1, 2026
High Pressure Fuel Pump failed. Pump failure can cause car to stop when not intended. Problem confirmed by an independent service center. Component not inspected by others. No warning lights or messages prior to the failure. The High Pressure Fuel Pump was replaced 4/30/2024 as part on 'Safety Recall Z96 - High Pressure Fuel Pump - Replace High Pressure Fuel Pump' by Merrick Dodge 3614 Sunrise H... Read more
Incident date: Jun 18, 2026
Was traveling approximately 55 MPH down the highway for 15 min in electric mode. Moved to the shoulder and stopped quickly using regenerative braking for an oncoming emergency vehicle. I got back on the highway and I suddenly lost almost all pedal response and it would not accelerate. I kept pushing the accelerator pedal harder and harder. That's when the ICE kicked on and there was a sudden viole... Read more
Incident date: Jun 26, 2026
My car wasnt getting enough power and it just died while driving it on the interstate to go home.
Incident date: Jun 24, 2026
Fuel pump relay module failed, we had the vehicle towed to a mechanic and payed for the repair, a week later we received mail from GM saying the fuel pump relay module was faulty in our model, that we could take it to a dealership and have it repaired, or if we had already had it repaired we would be reimbursed, the dealership refused to reimburse us, and directed us to GM customer service, we sen... Read more
JEEP
GRAND CHEROKEE
(2024) - FUEL/PROPULSION SYSTEM
Jun 28, 2026
Incident date: Jun 8, 2026
Latch system for fuel tank door failure.
Incident date: Jun 22, 2026
Vehicle was being driven at highway speed when loss of power occurred, vehicle moved to side of road and would not restart. Performed 12v capacitve procedure with no change. Hazard lights would not function, other 12v systems remained on.
Incident date: Jun 28, 2026
Vehicle was recalled for loss of propulsion.Pico test was done ,changed oil.6,000 miles later engine locked up on freeway.Engine is in for replacement.2022 suburban 6.2 liter 66,000 miles
Incident date: Feb 20, 2020
2021 Chevy Tahoe with 6.2 engine (VIN: [XXX]) has been experiencing severe oil consumption, and making odd noises during operation. All while NOTshowing ANY recalls for the issue. Although there's an active recall/investigation into the 6.2 L87 engine, which my vehicle has. I've been having Valvoline document the severe oil consumption during oil changes per manufacturer specs. INFORMATION REDA... Read more
Incident date: Jun 22, 2026
I was going down the highway at about 75 mph in middle lane in Naples, Florida on June 26, 2026. It was about 85-90 degrees. Air Conditioning was on, I was not using cruise control. All of the sudden I got a bright red Emergency Message saying the car was non-functional and to pull over immediately. It immediately slowed down and then about 2-4 seconds later it returned to normal function. No... Read more
Incident date: Jun 20, 2026
Since April 2026 my Honda Crv 2021 had been having issues with all the warning lights on my dashboard turning on and off. When all the lights turn on the sensors don’t function the way they supposed to and won’t alert me when I’m getting close to a car or need to make a sudden break. I took it to Autozone to get the codes from the warning lights and also to Honda and both said that I needed ... Read more
Incident date: Jun 24, 2026
Unexpected failure of the acceleration pedal to accelerate from a complete stop to a go at an intersection. The electric vehicle (EV) motor began accelerating up to about 3 mph than instantly had a failure to accelerate, even with the gas pedal continuously pushed to the floor. After about 4 to 5 seconds the engine kicked on and began accelerating. The failure seemed to occur during the EV motor s... Read more
GMC
SIERRA 1500
(2022) - FUEL/PROPULSION SYSTEM
Jun 27, 2026
Incident date: Jun 27, 2026
Oil burns too fast causing oil changes to be required by every 3000 miles
HYUNDAI
SANTA FE SPORT
(2014) - FUEL/PROPULSION SYSTEM
Jun 27, 2026
Incident date: Jun 17, 2026
90 degree elbow on top of fuel hat on drivers side fuel tank cracked and had a bad fuel leak causing an immediate fire hazard in my garage with how combustible fuel is. There were no warning signs just walked into my garage one morning with a very strong smell of gasoline. The issue was dealt with by myself I didn’t have to take it to a mechanic to repair
Incident date: Dec 19, 2025
35 miles out of [XXX] on Monday, XXX our Bronco loss fuel flow in the fast lane of [XXX] and stalled while going 70mph we were surrounded by trucks also going 70mph, unexpectedly mid morning. No warning . Almost got rear ended and had to safely drift over to reach the side of the road. Very terrifying with cars going very fast behind us. We attempted to restart the Bronco and it started a few ti... Read more
Incident date: Apr 23, 2026
I became aware of a Technical Service Bulletin that Hyundai published in Jan 2025 acknowledging that many vehicles (of which mine is one) have a faulty fuel injector and it will fail. Hyundai elected to not issue a recall on this issue so the public has no idea they are driving vehicles that are just awaiting for a malfunction in their engine. It appears the reason Hyundai is doing this is because... Read more
Incident date: Jun 27, 2026
The van suddenly died, thankfully on a lower traffic neighborhood road. It would not start and we had it towed to the dealership. Upon troubleshooting, the "low pressure" fuel pump was bad. This resulted in a $1,500 repair for a vehicle only 5 years old. Thankfully this did not happen on the highway, but this is dangerous and should not happen on a car only 5 years old and well maintained.
Incident date: Jun 24, 2026
I am filing a consumer complaint against Ford Motor Company regarding a known, severe safety defect in my 2013 Ford Edge 3.5L AWD. The internal water pump has failed, leaking green coolant onto the ground and threatening catastrophic engine failure. Ford designed this vehicle with an internal water pump that dumps coolant into the engine oil when it fails, hiding the defect from consumers until th... Read more
Incident date: Jun 24, 2026
I purchased the vehicle on [XXX], signing purchase contract and paying deposit of $10k. Monday 06/08/26, I received a call from dealership that they need to recoup the vehicle due to safety recall, explaining that they shouldn’t have sold it to me. Apparently, the recall was initiated on 03/02/26, and as of today, “Remedy not yet available”. The sales person, dealership or manufacturer, can ... Read more
Incident date: Jun 17, 2025
Safety Complaint I am submitting this complaint regarding a recurring fuel gauge malfunction on my 2024 Kia Telluride. On XXX, the vehicle unexpectedly displayed a warning indicating that the fuel tank was empty and that refueling was immediately required. At the time of the warning, there was still a substantial amount of fuel remaining in the tank, and the vehicle had not been driven long enough... Read more
Incident date: Jul 8, 2024
Fuel started to pour from under the vehicle above the gas tank. The seal on the fuel pump was causing this when the vehicle was turned on. The fuel pump was on recall for this failure and the vehicle was towed to the Honda AutoNation Dealership in Mobile, AL. While there the franchise dealership executed Safety Recall 21-034 on my 2019 Honda Pilot; the fuel pump. The technician then sent us a vide... Read more
VOLKSWAGEN
TIGUAN
(2025) - FUEL/PROPULSION SYSTEM
Jun 26, 2026
Incident date: Dec 8, 2025
On May 29, 2026, my 2025 MINI Countryman SE (battery-electric) became completely immobilized when the charging connector locked into the vehicle's charge port and could not be released. With the connector locked in, the vehicle could not be moved, shifted to neutral, or driven. The defect is in the factory charge-port locking mechanism. The connector could not be freed by me, by a MINI master tec... Read more
VOLKSWAGEN
ATLAS CROSS SPORT
(2021) - FUEL/PROPULSION SYSTEM
Jun 26, 2026
Incident date: Jan 3, 2026
First the fuel pump control module went out and now for the 3rd time the electrical to the fuel pump control module has faulted
Incident date: Jun 26, 2026
The fuel injectors have been diagnosed by my local dealership with all the appropriate codes referencing the following extended warranty bulletin issued by Honda for the repair of all 6 fuel injectors and related parts to be installed free of charge. Honda issued a warranty extension for the 2019 Honda Pilot fuel injectors under Service Bulletin 20-100. Warranty Coverage Details Expiration P... Read more
MERCEDES-BENZ
SPRINTER 2500
(2022) - FUEL/PROPULSION SYSTEM
Jun 26, 2026
Incident date: Jun 25, 2026
NHTSA issued a notice for a recall on the 2015 Subaru Outback for an exhaust pipe bellows crack which causes exhaust noise and odor which affects emission and engine performance. I had noticed our Subaru's exhaust smoke coming in through the air vents while idling and also a general loss of power for the vehicle. When I dug into the causes, I came across this recall and did the VIN look up on th... Read more
Incident date: Jun 1, 2026
I am filing this complaint to report an unreasonable and hazardous delay by Ford Motor Company regarding safety recall 25S76 (NHTSA 25V467) for my 2022 Ford Bronco Sport (VIN: [XXX]). This recall involves a severe fire hazard where a cracked fuel injector can leak liquid fuel and vapor onto hot engine components, presenting an immediate risk of an under-hood fire and occupant injury.This recall ha... Read more
TOYOTA
PRIUS PLUG-IN HYBRID
(2025) - FUEL/PROPULSION SYSTEM
Jun 26, 2026
Incident date: Jun 26, 2026
Driving approximately 15mph on a gravel road in my subdivision I noticed smoke or steam coming from under the hood. The time was approximately 10: 30 am on June 4,2026 the 2023 Honda Ridgeline with 41,000 miles was immediately stopped and put in park. I exited the vehicle and started to open the hood and fire streamed out from the front of the vehicle. I backed up and went to the rear door and ret... Read more
Fire
Incident date: Jun 26, 2026
My PHEV car randomly and suddenly has loss of propulsion creating a safety hazard in traffic. It seems to occur at low speeds, sometimes from waiting in line at an intersection. This fault produces a solid red battery warning light, but no additional safety warnings, nor an error code for diagnostics. I have experienced this fault randomly in April, May, and June. The worst experience was with... Read more
Incident date: Jun 22, 2026
My 2016 Volvo XC90 suddenly lost power while I was driving, requiring me to pull over and have the vehicle towed. This is a documented safety issue associated with a known piston ring defect in 2013-2016 Volvo vehicles equipped with 2.0L and 2.5L engines, which was the subject of a federal class action lawsuit ([XXX] et al. v. Volvo Car USA, LLC, Case No. XXX, filed XXX. No there we NO warning lam... Read more
VOLKSWAGEN
ATLAS
(2022) - FUEL/PROPULSION SYSTEM
Jun 26, 2026
Incident date: Jun 25, 2026
I believe my car should be included in this recall. I've had the dealer check and they say it's nothing wrong with my car. 2020 GMC Acadia Fuel Pump Recall GMC has announced that 2781 vehicles have been affected by a Fuel Pump recall. General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, Cadillac XT6, Chevrolet Traverse, and GMC Acadia vehicles. The fuel pump's jet nozzl... Read more
Incident date: Apr 14, 2026
I am reporting repeated failures involving both the transmission and diesel emissions (DEF) system on my 2021 GMC Sierra 2500HD Denali equipped with the 6.6L Duramax diesel engine and Allison 10-speed automatic transmission. While under warranty, the truck required replacement of the aftertreatment fuel injector and later the Reductant Control Module due to DEF/emissions system failures. General ... Read more
Incident date: Apr 29, 2026
While traveling at highway speed during rush hour commute, the vehicle lost engine power and stalled. While coasting, I tried to restart the engine several times without success. Before coming to a stop, I attempted to get to the shoulder safely. Unfortunately, a portion of the vehicle was left partially in the lane and on the shoulder. Once I was completely stopped, I tried to put the electronic ... Read more
Incident date: Jun 26, 2026
While driving at highway speed, my 2025 GMC Sierra suddenly began slowing down without warning and lost propulsion. When I pressed the accelerator, there was no acceleration response. The vehicle felt like it was braking or dragging instead of accelerating, creating a serious crash risk in traffic. A warning message appeared instructing me to “Put in neutral and restart truck.” I followed the ... Read more
Incident date: Jun 20, 2026
The vehicle experienced multiple instances of sudden engine stall and loss of motive power. These failures occurred without warning, leaving the vehicle immobilized in high-traffic areas, including a turn in a multi-lane roadway. This defect creates an unreasonable risk of a rear-end collision or being stranded in hazardous traffic conditions. Incident Chronology: Initial Failure: In April 2026, t... Read more
Incident date: Oct 13, 2025
I took my car to the dealership to complete the 04b recall. When I got my car back from this recall: 1. The car says driving in electric mode but it uses gas. 2. The car while driving on the highway will hesitate for a split second.. very dangerous. 3. When going on a small hill(example: bridge on turnpike over griffon road) will all of a sudden hesitates and will not get any more power. 4. Multip... Read more