Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 60,899 complaints — component: FUEL/PROPULSION SYSTEM
Incident date: Oct 1, 2025
I started driving this vehicle and all of a sudden it started slowing down, and would not go up to speed. I had it fixed, the car started skipping, making a jerking movement while driving. I made an appointment with Tameron Honda of Birmingham on 3/26/26. As soon as I pulled up to Honda dealership the engine light was on. The company was trying to bill me 6100 dollars for fixing the car. I do not ... Read more
Incident date: Mar 30, 2026
Car won’t start and is completely dead. Doors won’t open, including charge port door. Once you manually unlock car is totally dead inside. Took to dealer for an ICCU replacement under warranty but died again 1 week later. Another ICCU failure? Terrible.
Incident date: Feb 26, 2026
It will not take fuel. I try very slowly to put fuel in it and it keeps shutting off at the pump. I took it to the VW Dealership and they said it was a stuck valve in the tank. That I would need a new gas tank and wanted to charge me $2000 to fix it. I took it to another place and they said it was a venting problem. They put a camera down in the tank and pushed the stick valve open and it was... Read more
Incident date: Mar 30, 2026
This vehicle is subject to NHTSA Recall 25V-655 involving the high-voltage traction battery. The recall restricts the vehicle from using DC fast charging (Level 3), which significantly limits the safe and practical operation of the vehicle for its intended use. My household must routinely complete 300+ mile one-way trips on a weekly basis. Without DC fast charging capability, the vehicle cannot r... Read more
Incident date: Mar 4, 2026
I am a loyal Lexus owner since 1998 and have always recommended Lexus vehicles to my family and friends. In over 25 years of ownership, I have never experienced an issue like this. While driving under normal road conditions, my new 2024 RX 350’s AC condenser was punctured by small road debris, causing a refrigerant leak and loss of air conditioning. The condenser is located directly behind the f... Read more
Incident date: Mar 30, 2026
The vehicle has the L87 GM engine. It lost complete power and the engine seized up and would not start again. Fortunately I was able to roll into a neighborhood and get off the main road with no issues. The dealer has confirmed the seized engine and a replacement engine has been ordered with no ETA. There was no prior warning of the failure, besides a shuddering, like I was running out of gas, and... Read more
Incident date: Mar 30, 2026
Traveling in a 55 zone on Rt 27 and my vehicle lost power and said pull over and charge vehicle with engine on. I did this once and the battery went up to half way charge then I could start to drive again. Less than a half a mile up the road climbing a good size hill by the town’s salt shed—the same issue occurred. I had to pull over again and allow battery to recharge. This is not a compl... Read more
Incident date: Mar 29, 2026
Took my vehicle to dealership for fuel pump recall. Was told it wasn’t the actual pump but the wiring and they fixed it. Vehicle continued to have the same issues plus a new issue where the car completely stalled out while driving. I took it back, they said the parts they put on were defective but I’d still have to pay 300$. I paid the money and within 10 hours of getting my car back I stalled... Read more
Incident date: Mar 11, 2026
On March 4, 2026, at approximately 7:30 AM EST, while driving my 2023 Hyundai Santa Fe Limited on [XXX] , the vehicle experienced a sudden loss of propulsion while traveling at approximately 70 mph (posted speed limit). The vehicle would not accelerate or maintain speed and would not move forward when placed in drive, indicating a failure within the powertrain/transmission system. The vehicle is c... Read more
Incident date: Mar 4, 2026
When accelerating, the car suddenly jerks and stops moving at a consistent speed. This happened multiple times over the last 8 months or so. Sometimes it happens immediately after backing out of my driveway. It has also happened while driving on a highway at high speeds (65mph) where I've nearly been involved in high speed accidents. There was a recall back in November that claimed this was a soft... Read more
TOYOTA
SEQUOIA HYBRID
(2025) — FUEL/PROPULSION SYSTEM
Mar 30, 2026
Incident date: Mar 28, 2026
I was driving 40mph and received a yellow error message along the lines of "electrical system issue, please check" and my speed was limited to 25mph. After trying to get the car to a safe location (as I was on a narrow two-lane road), the error changed to a blinking red error and my speed was further limited to 12mph. I was unable to get the car one mile to the dealer for service, so I stopped th... Read more
Incident date: Feb 14, 2026
My vehicle has 2 issues that are known but only recalled for another year. My car will say shift to park when in park and will not power off. My vin shows no open recalls for this issue for my vehicle but there is a service bulletin for this issue with my year vehicle. The dealer will not cover the cost of repair since my vin is not listed in the recall. Also I just had to replace the vaper can... Read more
Incident date: Feb 19, 2026
"While traveling in fast-moving traffic, my 2025 Hyundai IONIQ 6 suffered a catastrophic electrical system failure and an immediate loss of motive power. The vehicle instantly entered a 'limp mode' and dropped to a maximum speed of 11 mph, creating a life-threatening hazard for myself and surrounding drivers. There were no warning lamps or symptoms prior to this sudden failure. The vehicle was tow... Read more
Incident date: Mar 16, 2026
Nissan Recall R25C8 (NHTSA ID: 25V655), Incomplete, remedy not available Primary Issue: High-voltage battery fire risk during Level 3 (DCFC) charging due to excessive lithium deposits. I have been told by Nissan not to use Level 3 fast charging. This has significantly impaired the utility of my vehicle due to: - Limited Range/Utility: Without fast charging, I can't use the car for trips beyond i... Read more
Incident date: Mar 26, 2026
I am filing this complaint regarding Hyundai Motor America's failure to complete a vehicle repair in a timely manner on my 2022 Hyundai Ioniq 5 (VIN: [XXX] ), which has been at Hyundai of Leander, an authorized Hyundai service center in Leander, Texas, since September 2025 — more than six months — awaiting a replacement high-voltage battery. (Case No. XXX) I purchased this vehicle in Septembe... Read more
Incident date: Mar 23, 2026
The vehicle is a 2018 Jeep Wrangler with a 3.6L engine and approximately 124,000 miles. The engine has experienced a failure involving multiple components, including suspected head gasket failure, significant oil loss with no visible external leak, low oil pressure, and engine knocking. Diagnostic trouble codes P0365 and P06DD were present, indicating camshaft position sensor issues and oil press... Read more
Incident date: Mar 30, 2026
Despite the seriousness of the outstanding recall (25V-586), which Stellantis acknowledges can result in a sudden and complete loss of engine power at high speeds, Alfa Romeo/Stellantis have provided exactly zero updates in nearly 8 months since the recall was announced. In speaking with my dealer, I’ve learned that Alfa Romeo/Stellantis were initially providing vague estimates for when they exp... Read more
Incident date: Mar 28, 2026
How long do they have to complete repairs for this recall? This is an ongoing problem going back to Ford Escapes with the same problem going back to 2020. 6 years should be sufficient time for them to have come up for a solution for this recall.
Incident date: Mar 27, 2026
I am reporting a serious and ongoing safety issue involving my 2023 Kia Forte GT. The vehicle has experienced persistent mechanical problems, including a check engine light and multiple diagnostic trouble codes, including P0420 (catalyst system efficiency below threshold – Bank 1), P0300 (random/multiple cylinder misfire), P0304 (cylinder 4 misfire), and P0301 (cylinder 1 misfire). These codes h... Read more
Incident date: Mar 4, 2026
I bought a 2018 Hyundai Santa Fe from a dealership in May of 2023. Ever since then I have paid around $8,000 in repairs for this car. These repairs have been so expensive and time consuming that last year I wasn’t able to drive it for 6 months because it was in the shop for most of the year. I had to fix the Fuel pump, the Battery, timing chain valve TWICE, O2 sensor , Catalytic Converter, Engi... Read more
Incident date: Mar 8, 2019
After fueling, codes P0496 will show and car will not start or struggle to start. Stalling when on freeway and rough idle. My vehicle shut off on the freeway causing me to almost crash and had to stop immediatly. In my investigation, it seems I am not the only one suffering this issue. I am on my 2nd engine replacement from the original recall as well.
Incident date: Feb 1, 2026
The dash board lights up and the check engine light comes. It’s hard to accelerate or reverse and its idles high. I have replaced coils, spark plugs, censors and it’s costs me thousands of dollars and it’s still not fixed.
FOREST RIVER
SALEM
(2022) — FUEL/PROPULSION SYSTEM
Mar 29, 2026
Incident date: May 13, 2025
There is a recall out for “2016 Audi A6 vehicles” the recalls are “fuel system rail” as well as “coolant pump”. Both recalls are vin specific and what I find to be devastating is that both recall risk pertains to possible fire! I have the exact issues with my vehicle I even have the epc light coming on and the code is “fuel rail system” I also have an ongoing issue with my coolant ... Read more
Incident date: Mar 27, 2026
My 2016 Hyundai Genesis started flashing a code stating “Check PSB” only a week after buying the car. PSB means Pre-active Seat Belt. The seat belts somehow interlink with the fuel pump. My car has a faulty fuel pump module, causing the PSB warning to flash, even when the vehicle is in motion. It also causes a loud humming coming from the rear of my car, as I accelerate. I’ve done research, ... Read more
Incident date: Feb 11, 2026
Summary of Incident: On March 28, 2026, while traveling at 70 MPH on the Florida Turnpike, the vehicle suffered an instantaneous loss of motive power. The engine died abruptly with no warning. Upon reaching the shoulder, the electronic transmission locked, refusing to shift into Neutral or Park. The engine cranks but will not start. 1. Component Failure & Availability: The exact component is curr... Read more
Incident date: Dec 27, 2022
As per safety recall 14S22 (NHTSA #14V682000) My 07 ford edge gas tank started leaking on two of the drivers side corners do to corrosion like said in the recall. When I brought it to sayville ny ford dealership they said my vin number doesnt show a recall so they wont look at it without me agreeing to pay one hour shop time of $258
Incident date: Mar 28, 2026
1- at 71,000 miles in 2022 brake vacuum pump “exploded” broke into many small pieces in the middle of driving. Causing brakes to lock. Brake pedal was brick hard. Hard to maneuver the car out of traffic without causing a collision. Luckily car was not being driven at high speed. At time of repair costing $1,000 Mechanic informed me that the pump was made out of a non metal material and he coul... Read more
Incident date: Mar 16, 2026
Multiple warning lights were turning on then turning off in their own, typically 2-3 days later. However while on, all ADAS showed errors and did not work. Most recent time, had an elevation changed (over 6000 ft), lights came cascading on parked safely. Next morning, car would not accelerate/was extremely jerky. Turned off waited turned back on, while lights were on car felt to be running fine.... Read more
VOLKSWAGEN
JETTA
(2019) — FUEL/PROPULSION SYSTEM
Mar 28, 2026
Incident date: Mar 28, 2026
Incident Date: 12/28/2025 Location: [XXX] Related Recall: 23V905 / 23S64 On December 28, 2025, while driving at highway speeds on [XXX] , my 2020 Ford EcoSport suffered a sudden engine fire. There were no prior dashboard warnings or "Check Engine" lights until the fire began, the vehicle speed started to slow down itself, and I immediately pulled over on the side of the interstate. I turned of... Read more
Fire
Incident date: Mar 14, 2026
Noise underwood sounds like valve spring, dealer says high pressure fuel pump. Emissions system problem trouble code on dash. Rough start, vehicle sluggish sometimes, hesitates. Noise gets louder upon acceleration.
Incident date: Mar 19, 2026
Fuel tank strap corroded due to environmental exposure to water and salt in West Virginia.
Incident date: Mar 1, 2021
My vehicle constantly stalls at idle or while stopped at a traffic light or stop sign. I was so bothersome is that the vehicle rolls back during these endeavors. It usually happens 3 or 4 times a day. I've taken in to the dealer for the recall they replaced the recall parts, but it still continues to stall. It's more frustrating when i'm at a stoplight and I have people behind me honking beca... Read more
Incident date: Mar 28, 2026
The component that has malfunctioned is the hybrid inverter assembly, a loose internal bolt within the hybrid propulsion system. This vehicle is currently held at Fred Haas Toyota Country (Houston, TX) and is available for inspection upon request. My safety and the safety of the public are at risk because, as stated by the recall notice given on December 16 2025, this defect involves a bolt in the... Read more
Incident date: Mar 27, 2026
Fuel pump relay is overheating to dangerously high temperatures. At least 211 F degrees. Causes the fuel pump fuse to melt leaving me stranded. Immediate replacement of the 20 AMP fuse is necessary to get the car running again. The fuel pump relay gets really hot even if the AC is not on. Waited for hour and a half in near 100 F degree heat for a tow truck to it home. I’m lucky the car did not c... Read more
Incident date: Mar 28, 2026
- There is a crack in the engine block; coolant is leaking into cylinder 3. I am having the car taken by carvana on 3/30 and it will no longer be available for inspection, but I have record of the mechanical issues from taking the vehicle into the dealership on 3/18. - My/others safety was not immediately at risk, but I know that my engine could have blown while driving, causing an accident or ev... Read more
Incident date: Jan 10, 2026
Incident Date: February 10, 2026 Mileage: 1,260 On the morning of February 10, 2026, my 2026 Chevrolet Equinox EV (1,260 miles) would not start. The instrument cluster simultaneously displayed three warning messages: 1)“Service Battery Fault — Vehicle Won’t Restart,” 2)“Charging is unavailable,” and 3)“Charge Vehicle Soon.” The vehicle could not be placed in neutral and required do... Read more
Incident date: Aug 8, 2025
My 2024 Audi Q5 plug-in hybrid (VIN [XXX] ) has twice lost accelerator response when transitioning from battery power to gasoline power. In both events, the warning message displayed was: “Drive system: malfunction! Please contact Service.” In both events, the accelerator stopped responding and normal operation was restored only after the vehicle was stopped and restarted. First incident: On 1... Read more
Incident date: Jan 31, 2026
02/04/2026 69k miles. I brought my vehicle in because I got a check engine light on the dash and had loss of power. Was informed that my fuel pump had failed and sent metal shards through the whole fuel system. The damage was covered by the recall, which also included reprogramming of the tcm and pcm. Was then told that the reflash of those systems was a failure, and that the Ford Motor Company wa... Read more
Incident date: Mar 2, 2026
Recall/Loss of Power I am filing a safety complaint regarding a 2023 Chevy Equinox. The vehicle began losing engine power and will not go over 40 mph. This creates a dangerous driving situation because the vehicle cannot maintain highway speed. The vehicle has a fuel system recall, and the issue appears to be related to the fuel system. The vehicle is currently at a Chevrolet dealership and has... Read more
Incident date: Mar 27, 2026
I purchase the 2017 Santa Fe Sport in October of 2023 with just short of 80K miles. It was in great condition and had no issues. I have maintained it according to Hyundai specification and regular on schedule oil changes with recommended 5w-20 full synthetic. At approximately 100K miles, I experienced an oil pressure light on the dash, when checked, the engine was approximately 2 quarts low. F... Read more
Incident date: Mar 9, 2025
The 62kWh High-Voltage Lithium-Ion Battery Pack. The vehicle is currently in my possession in Santa Fe, NM, and is available for inspection. It exhibits physical degradation (40.07% Hx) directly linked to the cell defects described in Recall 25V655. The vehicle is a documented fire risk. Per Recall 25V655, internal lithium deposits create resistance that leads to thermal incidents. Because my bat... Read more
VOLKSWAGEN
TIGUAN
(2026) — FUEL/PROPULSION SYSTEM
Mar 27, 2026
Incident date: Mar 26, 2026
I own a 2019 Ford Escape with a 1.5L EcoBoost engine. The vehicle began experiencing engine misfires and a powertrain malfunction warning. Diagnostic code P0302 appeared for cylinder 2 misfire. The coolant reservoir level began dropping without any visible external leaks. A mechanic performed a pressure test and confirmed there were no external coolant leaks, indicating coolant intrusion into the ... Read more
Incident date: Mar 25, 2026
1. The fuel pump power control module on my 2022 Chevy Silverado failed. It was 38 months old and had 14,970 miles on it. I purchased it only 2 months ago. I believe the specific part number was 13554060. It was replaced with part number 13554821. The dealer retained--or more likely, disposed of--the old part. The cost of the repair was $762.87. 2. I was driving on Rt. US 20 in Toledo, O... Read more
Incident date: Dec 17, 2025
I've had an oil leak for a couple of years, typically having to put in 5 - 7 quarts of oil in between oil changes. In 2025 I had my spark plugs and some oil seal replaced it was quite expensive to have done. 6ish months later my 4th cylinder started misfiring. I took it to the repair shop. They performed an oil wash and it seemed to fix the misfire issue at the time. 3 months later it started t... Read more
Incident date: Mar 25, 2026
I'm reporting a 5mpg fuel economy reduction immediately following the 6.2L L87 engine recall (NHTSA #24V795000). I use 93 octane and monitor my fuel mileage consistently. I bragged about my fuel economy in my 6.2l until after the recall was applied. This is going to cause a financial hardship as I'm on fixed income after Servicing 29 years in the Army and 100% disabled. There is no other reason... Read more
Incident date: Mar 8, 2026
My 2024 Jeep Wrangler 4XE has been out of service for a total of 23 days across two separate dealer visits for battery-related safety recall repairs. The vehicle currently has two open recalls with no available remedy: Recall #78C (NHTSA #25V-766) - PHEV safety recall related to hybrid battery fire risk. Parts are unavailable. Recall #A7C (NHTSA #25V-710) - FOTA firmware update recall due to pot... Read more
Incident date: Mar 27, 2026
The fuel door/charge door would not open. Conditions were such that I was safe and had sufficient range without charging, but were I farther from home this could have left me stranded. The problem has not been confirmed by a dealer, other service center, manufacturer, police, or insurance representative, though a friend was not able to open it either/confirmed the issue was not "user error". There... Read more
Incident date: Mar 27, 2026
On 2022 - 2024 Toyota Tundra models, the vehicles are experiencing an issue where the fuel sensor will reset the digital and analog fuel displays back to showing a full tank without adding fuel to the tank. On my vehicle, the reset has been occurring around the 380 mile distance to empty level. I see numerous other reports about individuals experiencing the same issue. I believe this is a defect a... Read more
Incident date: Jul 1, 2024
Check engine light turns off and on every day and it’s popping up high pressure fuel pump I Was told it was a problem with these make year and model vehicles and was considered a recall but was told my vin didn’t pop up as a recall and have to pay out of pocket I had less than 30,000 miles.
AXN
TRAILER AXLE
(9999) — FUEL/PROPULSION SYSTEM
Mar 27, 2026
Incident date: Mar 7, 2026
Car is not holding oil it acts like it's gonna cut off while driving and it jerking was diagnosed with colitic converter p0604