Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
VOLKSWAGEN
ID.4
(2022) - FUEL/PROPULSION SYSTEM
Nov 6, 2024
Incident date: Sep 27, 2024
On multiple occasions while slowing down, or coming off the line, with the clutch fully disengaged, the motorcycle has stalled. The RPMs drop to zero and it cuts out. Usually you can hear the engine sputter a bit before it cuts. I've tried adjusting the clutch free play and it's made no difference.
Incident date: Nov 2, 2024
Hyundai of Fort Myers Repair Order Number [XXXX] Dear NHTSA Team, I am reaching out to formally report a significant safety concern involving our Hyundai Ioniq 5, which recently experienced an Integrated Charging Control Unit (ICCU) failure. This malfunction occurred despite our vehicle receiving all relevant software and hardware updates that Hyundai implemented to address this known issue. Th... Read more
Incident date: Aug 26, 2024
Cp4 pump failed on car with 85,000 miles on it sending metal pieces throughout the fuel system causing damage and a $9,000 bill to fix a car worth $9,000 so it is essentially totaled.
Incident date: May 6, 2024
The DPF exhaust flange bolts broke, causing exhaust gasses to leak from joint into cabin. Known issue with eco diesel vehicles.
JEEP
GRAND CHEROKEE
(2016) - FUEL/PROPULSION SYSTEM
Nov 6, 2024
Incident date: Oct 30, 2024
NHTSA Recall Number22V-406 I've been on the waiting list for many many months. Manufacturer doesn't have parts. Dealership doesn't know if parts will ever be available.
Incident date: Nov 6, 2024
I’ve had intermittent issues where the one pedal driving feature would disable itself. Last night I narrowly avoided a T-bone collision as the OPD deactivated and as I approached a junction it took me a second to realize the car was not stopping and it was only by sheer luck that the other vehicle stopped abruptly so we didn’t collide.
Incident date: May 1, 2024
My experience is proof for the investigation on “loss of motive power, including a stall, reduced power state, and/or a no-start condition due to the Battery Energy Control Module (BECM).” My safety and the safety of others were affected because the reduced engine propulsion caused me to drive at a max speed of around 50 mph, and eventually the car left my stranded a few weeks later when it w... Read more
Incident date: Oct 27, 2024
I replaced a catalytic converter and 2 O2 sensors a few months ago. Check engine light came on. Oil was pooling into the catalytic converter from the engine. Technician checked pistons. Said there was unusual wear and oil was coming in through the pistons.
Incident date: Sep 18, 2024
Every warning light came on at the same time. Everything except the cruise control and lane assist works, eventhough the warning lights are on. There is nothing wrong when driving, the car accelerates fine, brakes work fine. Only the cruise control and lane assist are affected by all the warning lights. Took car to the Honda dealership and was told 2 of my fuel injectors are completely clogged, bu... Read more
Incident date: Dec 18, 2023
Slowing to pull into parking spot and car accelerates and hits what is in front of vehicle. Has happened at least four times. Last time 11/5/2024
Incident date: Nov 5, 2024
I was driving and the and the stop start error came on, smelled gasoline and the EPC and check engine lights came on. I kept driving because we were on the freeway and couldn’t quite stop there but my car automatically turned off. The lights stayed on. I was able to turn it off after a few tries and get it to the mechanic (with it turning off a couple times on the way there). After diagnosis, th... Read more
GRAND DESIGN
MOMENTUM
(2021) - FUEL/PROPULSION SYSTEM
Nov 6, 2024
Incident date: May 6, 2024
My car is experiencing intermittent starting issues due to low fuel pressure from my fuel pump. I am able to start my car by cycling it into accessory mode and letting it set and pressure up before finally starting it. If I didn’t do this, I could eventually have issues with my starter. My mechanic informed me of a recall for Acura RDX models 2017-2019, my car is a 2015 BUT with the exact same f... Read more
Incident date: Nov 6, 2024
My 2018 dodge journey has a bad oder of gas when I am sitting at a light or in a drive thru. It's scary to drive at times since the odor is so bad. It gets worse when the heat is on
Incident date: Nov 4, 2024
I am experiencing 2 issues with the vehicle. 1. I am not sure exactly which component is affected, but on several occasions I have had the car essentially stop responding WHILE I"M DRIVING. While driving on the highway, the car somehow loses response, I don't know any other way to describe it. It's almost like the car switches to Neutral, but the gear indicator still says it's in Drive. Pressing t... Read more
Incident date: Jul 8, 2024
The transmission 6R80 is absolutely horrible, a part called the lead frame is all over youtube on how to fix it at home. the transmission causes slam shifts, missed shifts, or nothing at all. 2nd to 3rd, 3rd to 4th, and 4th to 5th. When slowing down again hard shifts back down again. local mechanics say they don't want to change transmission fluid as it could do more harm then good. I called my lo... Read more
MITSUBISHI
OUTLANDER
(2023) - FUEL/PROPULSION SYSTEM
Nov 5, 2024
Incident date: Nov 5, 2024
I detected the smell of fuel while the vehicle when it was both not running and running. I brought the truck to Banks Chevrolet in Concord NH. The high pressure fuel pump detached from its mounting flange, resulting in damage to the attaching high pressure fuel pipe causing a constant fuel leak. Dealer replaced the high pressure fuel pump and high pressure fuel pipe to resolve the concern. There i... Read more
CHEVROLET
SILVERADO 1500
(2021) - FUEL/PROPULSION SYSTEM
Nov 5, 2024
Incident date: Aug 5, 2024
Car has software issue putting drivers at risk until the update is provided. Response to problem from manufacturer is to drive the car or wait until such time as a solution is developed. this is the 3 issue in less than a year the car's fuel uptake system is interrupted putting drivers at risk when pulling out into traffic or needing normal acceleration expected from a normally functioning car. ... Read more
Incident date: Nov 5, 2024
The vehicle does not allow me to fill the fuel tank without the gas pump constantly cutting off within a few seconds of actuating the handle. This forces me to repeatedly actuate the handle until I can get a reasonable amount of fuel into the tank. Since the cut-off sensing is not working the fuel sometimes spills out of the filler neck creating an unsafe situation. The dealer has informed me t... Read more
Incident date: Oct 26, 2024
fuel leak on driver side tank elbow on gas pump is cracked. Low beam headlights do not work, high beams are ok.
Incident date: Aug 1, 2024
Fuel injection systems failed At 5000 miles cell 2 At 15000 miles cell 3 Under warranty but although tech said other two would fail prematurely Hyundai would not replace cell one and 4 As these failures happen suddenly without warning while driving I feel this is a serious safety hazard
Incident date: Oct 25, 2024
My EPC light began to appear randomly in early 2024. I received a recall notice on the gear shift trim around the same time, so called Jack Ingram VW in Montgomery to schedule a time for them to fix it (and also ensure they had the part). I asked them to also check on why the EPC light was coming on. Brought in my car on 2/28/24. Service Dept then tells me they weren't sure what was causing the EP... Read more
Incident date: Feb 5, 2024
Check engine light P1450 fuel system vacuum. So many complaints of the same issue of the vehicle stalling and shuddering. The dealership refuses to even look at my vehicle. This is a serious safety concern. Someone needs to intervene because there are too many of us now driving dangerous vehicles because their parts don’t work properly and the dealerships are telling us there’s nothing they ca... Read more
VOLKSWAGEN
ATLAS CROSS SPORT
(2020) - FUEL/PROPULSION SYSTEM
Nov 5, 2024
Incident date: Nov 5, 2024
When driving the vehicle it feels as though as it stalls due to choking all or some of the fuel getting to the engine. This is most prone when accelerating fast. It feels as though the fuel is shut off or severely diminished as the vehicle will accelerate, but at a fraction (crawl) of the normal output available and accomplished in the past.
Incident date: Nov 5, 2024
Car has been throwing check engine light codes for different things for the past three years. First, the spark plugs needed to be replaced, then the electric coolant pump. After each repair, the check engine light came back on as soon as 4 days after but as late as a month after. Most recently, while driving on the highway the car check engine light came on and began flashing and the vehicle would... Read more
YOKOHAMA
ALL SEASON RADIAL
(9999) - FUEL/PROPULSION SYSTEM
Nov 4, 2024
Incident date: Nov 1, 2024
There has been a Honda recall out since December 2023 for Fuel Pump Impellers on 2018-2022 model year Accord 1.5L vehicles, but they still do not have replacement parts. My car is stalling to start in the mornings and I keep getting told to wait 2-3 weeks until they have replacement parts come in. This is taking way too long and I am now at risk of my vehicle not starting.
Incident date: Nov 2, 2024
While waiting at a stop light when the automatic start kicked back in it was so hard I felt that someone had rear ended my car and then the car stalled. I had to put the car in park and restart the engine. My biggest fear is being rear ended. My engine whines and the rpm will hit 4 or 5 before the car will shift into the next gear. It does the ssame thing when trying to accelerate - it's as if it'... Read more
Incident date: Nov 4, 2024
Vehicle stalled then would not start
Incident date: Nov 4, 2024
I am experiencing two significant issues with my 2016 Ford Focus, both of which closely match known recall problems documented for this model and year. However, my vehicle’s VIN does not currently show an active recall, and Ford has not covered the repairs. Canister Purge Valve (Error Code P1450): The canister purge valve in my vehicle is malfunctioning, leading to rough idling, poor fuel econo... Read more
Incident date: Sep 15, 2024
my car has one recall part . It say :American Honda Motor Co., Inc. (Honda) is recalling certain 2016-2021 model year Civic vehicles. The fuel pump impeller was improperly moulded, resulting in low density impellers. Over time, the low-density impeller can deform and interfere with the fuel pump body, rendering the fuel pump inoperative. I tried to contact some Honda dealer but they don't have the... Read more
Incident date: Jan 15, 2022
Several occasions between September, and now the car had difficulty starting. I towed it to two different Hondas, Bowie, darcas and Honda in Silver Spring and nobody was able to help me even though they claim to have done diagnostics on the car.
Incident date: Oct 23, 2024
Faulty throttle body after purge valve replacement. Car would not accelerate and had to be towed to the dealer. Throttle body is stuck in the closed position according to the dealer.
FORD
BRONCO SPORT
(2022) - FUEL/PROPULSION SYSTEM
Nov 4, 2024
Incident date: Nov 1, 2024
Received 2 letters regarding fuel pump module and that parts are now available. However, contacted 3 dealerships and Honda National and now being told parts are unavailable till end of the year. Though I have option to have part replaced elsewhere are reimbursed for only part of expense. Problem ongoing since February 2024. I feel Honda is dropping the ball on this safety recall and someone needs ... Read more
MERCEDES-BENZ
C 300
(2021) - FUEL/PROPULSION SYSTEM
Nov 4, 2024
Incident date: Nov 2, 2024
Reached out to Hill Country Honda, San Antonio Texas since the inception of this recall, approximately 2 years ago, and when I received Honda notifications to contact dealer for scheduling. Received another notification from Honda, today, November 4, 2024 and Service Advisor at Hill Country Honda stated they do not have the part and do not know when they will be receiving and to k=just keep checki... Read more
Incident date: Oct 28, 2024
The accident happened when I was using the "BRAKE HOLD SYSTEM". It is designed to use when the needs to stop briefly. When the Brake Hold button is touched while the driver's foot is on the brake pedal, the driver do not need to step on the brake even though the shift lever is in D. After I finished paying for a car wash, I touched the Brake Hold button. Then the vehicle suddenly accelerated forwa... Read more
Crash
Fire
2 injured
Incident date: Sep 20, 2024
There is an extended warranty on the defective gas tank strap bracket, “X75”. When this part broke it caused damage to my driveshaft and to my fuel tank. The dealer says only the strap bracket is covered. This should be a recall, not an extended warranty. Damaged fuel tanks are a safety concern, and all damage caused by the failed bracket should be covered.
Incident date: Jun 30, 2024
There are actually two issues that are going on with this car. First off, on three separate occasions, while driving at 70 mph on the freeway in traffic, my car has braked for me and the collision warning went off. However, there was nobody in front of me. The person behind me almost rear ended my vehicle on the last occasion this has happened. Now, my car is undrivable. Three times, ALL my s... Read more
Incident date: Nov 2, 2024
Vehicle lost electrical functions while driving. Brakes and power steering failed.
Incident date: Nov 1, 2024
There is a recall in place for this issue but no remedy in place or timeline. This vehicle can start on fire anytime while driving or parked. This is not reparable at the moment but JEEP FCA need to help owners who cannot drive their cars since unsafe.
Incident date: Nov 1, 2024
Today when I was driving down a canyon going 40 mph, the car started coasting and the accelerator was unresponsive. I couldn't keep the car from decreasing speed and regen braking wasn't working either. I don't know whether it's related, but this happened within seconds of me turning off daylight savings time in the menu. I coasted to a safe place to pull over (the brakes worked fine), but I could... Read more
Incident date: Oct 29, 2024
Acceleration Issues, engine lag, poor response time and bucking when accelerated is pressed. Dangerous to drive not enough power to merge with traffic and hesitates to go at stop lights. Bought as a family suv and don’t feel safe with them in the car. RPMs jump when at idle. The car struggles to shift gears especially 2nd gear. Does not preform well under normal circumstances not sure how this c... Read more
TOYOTA
HIGHLANDER
(2023) - FUEL/PROPULSION SYSTEM
Nov 3, 2024
Incident date: Jun 1, 2024
My 2015 Chevy Silverado, at 58,600 miles, started having problems with the Fuel Sensor. It wouldn't pick up speed. I had to get the fuel pump sensor changed twice already in January and July of 2024. I am experiencing the same issue again now, and it is now showing an emission code, too. I am only at 69,000 miles. This should be a Recall. There should not be these kinds of issues on a vehicle whe... Read more
Incident date: Sep 23, 2024
-As stated on GMC Indiana Dealer Invoice: DIAG: Customer states that fuel line blew off while driving down the highway. Believes that it blew off at connector. #[XXX]: Found fuel line above fuel tank broken. Dropped tank to remove and replace fuel feed line. Reinstall fuel tank and test. Okay My vehicle is available for inspection upon request. -Traveling at 70 MPH highway speed on [XXX] near ... Read more
Incident date: Nov 2, 2024
Parts unavailable from dealer, dealer not willing to fix in meantime
JEEP
GRAND CHEROKEE 4XE
(2022) - FUEL/PROPULSION SYSTEM
Nov 2, 2024
Incident date: Oct 21, 2024
My vehicle is experiencing the following fuel system issue listed below in the NHTSA campaign. Porsche will not recognize my vehicle as being part of this recall issue, and this is a significant safety issue for my family. Your help in rectifying this situation would be greatly appreciated. NHTSA CAMPAIGN ID: 20V077000 Report Date: FEB 11, 2020
Incident date: Oct 27, 2024
Vehicle has strong fuel smell after driving. And took to mechanic and fuel is leaking out
Incident date: Oct 22, 2024
I have a couple issues, check trailer wiring light, heat from air conditioner,rusty frame undercarriage - really bad , plus rocker panels on both sides rusting out, is there a recall on issues with rusting of frame ? Please help my truck only a 2014 plus had dealer work on air conditioner issues before, dealer never mentioned anything about rust on the frame, when I had multiple oil changes, and... Read more
Incident date: Oct 31, 2024
Engine began misfiring and would deliver inconsistent power. The fuel injector was faulty and leaked gas into the engine oil.
Incident date: Nov 2, 2024
I was peed for theses cars and the never giving the car and not giving my money back and also I have the contract with him
Incident date: Nov 1, 2024
My car stopped in the middle of a busy intersection and my battery relay melted and caused damage to the transmission and the transmission needed a sphincter. The whole battery system needs to be recalled for melting and almost setting my car on fire.
Incident date: Sep 4, 2023
The throttle body failed. It is not available for inspection because it was replaced. While driving on a high-speed road, the engine felt like it shuddered, and the car lost engine power and would no longer accelerate. At the same time, the light shaped like a wrench came on. Our safety was therefore put at risk because we could now barely accelerate, and could easily have been rear-ended. Th... Read more