Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Nov 5, 2024
Four dashboard warning signs (Check Engine Light, Tire Pressure Monitoring System, Vehicle Stability Assist System, Electric Power Steering) appeared all at once suddenly. I had the vehicle towed to my local Honda dealership. They gave me a diagnostic code of P0304 and insisted that the repair did not fall under my car's active warranty. I searched the web and found it is a common problem in Honda... Read more
Incident date: Nov 11, 2024
Check Hybrid System warning lights came on and I lost all ability to drive vehicle and had to coast to the side of the road.
DODGE
GRAND CARAVAN
(2016) - FUEL/PROPULSION SYSTEM
Nov 11, 2024
Incident date: Oct 5, 2024
Keep will not fill with gas keeps tripping the gas pump off !
Incident date: Apr 4, 2024
My vehicle has been nearly underivable since purchased. Several times I have taken the car in for things like: No power. The car will drive, but slowly and with no "get up and go". It takes quite a bit of time to get to legal driving speed. This has happened on a highway at least once, and multiple times on regular roads. My electrical system has failed, and all components, including my battery,... Read more
Incident date: Nov 7, 2024
THE FUEL TANK IS MOUNTED INSIDE THE CABIN OF THE CAR. THERE IS A FUEL LEAK INSIDE THE CAR, RENDERING IT UNSAFE TO START FOR THE FEAR OF THE VEHICLE EXPLODING. THIS IS A PRODUCTION ISSUE AS THE FUEL TANK SHOULD NEVER EVER LEAK INTO THE PASSENGER COMPARTMENT. THE CAR HAS NEVER BEEN IN ANY ACCIDENT OR SUBJECTED TO ANY TYPE OF SEVERE JOLTS OR BUMPS ON NATIONAL ROADS.
Incident date: Oct 12, 2024
Ive previously reported on here Errors I was getting, when pushing the gas, MULTIPLE all engine lights going off at once. Its like when you push the gas, the engine stallls, and then all the lights light up; The turbo charger errors; Fuel Sys 1 error; Fuel Sys 2 error; etc. The Cruise Control on does the same thing - especially if there is any type of incline. I know that MANY other Honda own... Read more
Incident date: Feb 1, 2024
The gas tank has malfunctioned and is leaking. According to the mechanic, it is the same issue related to the recall of the gas tank regarding the 2009-2010 Nissan Cube. My safety and others are put at risk because gas is leaking and causing a fire or an explosion. My mechanic confirmed the issue. At this point, the 2 Nissan dealers have not returned my phone calls. I need to get my car fixed... Read more
Incident date: Jun 17, 2023
This was such a strange occurance. After pulling off from a stop sign attempting a right turn, my vehicle stalled, readjusted, then stalled again. I was driving on a cobblestone road while it was raining, but did not find any issues with vision or traction. However, during this process, my passenger airbag deployed out of nowhere causing me to immediately stop the car to see if I had hit something... Read more
Incident date: Nov 11, 2024
MY CAR FREQUENT LOSES POWER WHEN I AM GOING OVER 30/35 MILES AN HOUR . FREQUENT INTERMINTENT POWER LOSS. SEVERY STUTTERING . IVE LOST FULL POWER ON THE FREEWAY BEFORE WITH MY CHILD . CHECK ENGINE LIGHT IS ON . MY GAS IS GOING FASTER THEN NORMAL . IM HAVING ALL THE PROBLEMS RELATED TO THE RECALL . IVE GOTTEN SEVERAL NOTICES ABOUT I CAN NOW GO IN AND GET IT FIXED & THEY TELL MY THEY DONT HAVE THE PA... Read more
Incident date: Nov 11, 2024
2 months ago our engine control system warning light came on with a great decrease in speed while driving on the freeway. Brought to Hyundai dealership and was determined that fuel injector 1 misfired and needed replacement. Just last week exact same issue in fuel injector 4 occurred. They admitted issues with 2022 Tuscon injectors but won’t replace until they fail as no recall. This is a mass... Read more
Incident date: Oct 18, 2024
Fuel smell but no leaks detected, can't store car in garage because of fumes. Worried when driving a fire will occur Had a service bulletin 150682 special vehicle adjustment, need help.
Incident date: Oct 3, 2024
Ram has a defect in the gas tank strap busting while driving and not holding up the gas tank. They have issued a free repair for (some) models from 2009 - 2012. The same problem is in Ram Trucks made in 2013. This is very dangerous for a driver and can cause fire. See: RAM TSB 14-002-18 REV. A
Incident date: Nov 11, 2024
High pressure fuel pump failed at 57,500 miles.
Incident date: Jun 16, 2022
Faulty fluid pump system Fault CVT system I noticed the car was slow to accelerate like it was slipping. Then a few days later, there was a jerking/ shuddering you could feel the entire car shaking. I took to the repair shop and they are saying it pulled the code for CVT and fuel pump circuit. Car in the shop awaiting repair This seems to be common problem with the Nissan pathfinder fin... Read more
Incident date: Nov 9, 2024
The vehicle has a CEL, takes longer than normal to start and shakes at idle. It has also lost motive power while idling and stalled a few times while on the road. I believe this is related to a low-pressure fuel pump failure. The car was taken to the dealership where they confirmed a failing fuel pump. Alfa Romeo released a Technical Service Bulletin but the dealership quoted over $2,000 for the ... Read more
Incident date: Nov 9, 2024
When adding fuel the fuel nozzle constantly shut off making fueling the vehicle difficult. When fueling the nozzle has to be held almost to the top of the fuel neck to allow fuel in slowly. By having to fuel the truck like this causes the fuel nozzle to not shut off when the tank is full and fuel leaks all over the ground.
Incident date: Nov 9, 2024
DEF sensor has failed and required placement. Required three visits to the dealer to get them to address it (Grayling, MI, White Lake, MI and Charlottesville VA). Transmission throttle body failed and required replacement. Took 2 visits to get it addressed.
Incident date: Nov 11, 2023
Check engine light came on. Smelled fuel . Brought to dealer and found out top of fuel pump was cracked. There's a recall for the same issue on 23-25 vehicles. Want recall extended to receive a refund for repairs.
Incident date: Nov 10, 2024
I was driving 65 MPH on the interstate when I lost all power steering function. This failure almost pulled me into traffic to my left. Luckily I was near an exit and was able to get off the highway without being involved in an accident. Upon having the truck checked by a mechanic, I was told that the electronic power steering rack and pinion assembly had failed and it would cost over $2500.00 to r... Read more
Incident date: Nov 10, 2024
small to much gas inside the cab and outside and bouth seatbelt doosent work corectly
Incident date: Nov 10, 2024
On 11/9/24 the vehicle began emitting a burning odor from the hvac air vents. The vehicle was charged to 100% and was driven for about an hour before the burning smell began. The vehicle is available for inspection. The safety of myself and others around me are put at risk, due to the possibilty of a vehicle fire due to the 95B recall. The problem has been reproduced when I drive the vehicle after... Read more
Incident date: Mar 5, 2024
MY CAR LEAKS FUEL UNDER REAR IF I AM FUELING. CAN ONLY ADD 2 TO 3 GALLONS OF FUEL OR FUEL WILL SPILL. ALSO HAVING THE CAMSHAFT SENSOR ISSUE. CAR WAS ON RECALL LIST FOR ALL 7 RECALLS AND VIN. CHECK SAYS ALL HAVE BEEN FIXED BY PREVIOUS OWNER. THE SAME PROBLEMS ARE HAPPENING AGAIN. YOU SHOULD DO ANOTHER RECALL
Incident date: Nov 9, 2024
There is an issue when I try to pump gas the pump repeatedly kicks off. It happens every time I put gas in my vehicle. It causes me to not know when the fuel is full. It’s not an issue with the gas pump because it happens at all different locations. It’s a problem with the vehicle itself.
HUSQVARNA
VITPILEN 701
(2018) - FUEL/PROPULSION SYSTEM
Nov 9, 2024
Incident date: Sep 1, 2024
When driving the car will stall out and die in the driving state. This occurs without warning from any sensor light error warnings. After acceleration to 35 it will sputter as if the fuel is not flowing, yet then it will correct but stall and completely die during operation while driving. Have had both the upper and lower full pumps installed within the last calendar yet still currently having th... Read more
VOLKSWAGEN
ATLAS
(2023) - FUEL/PROPULSION SYSTEM
Nov 9, 2024
Incident date: Nov 6, 2024
Honda is failing to resolve the safety recall on my 2018 Civic in a timely fashion. Despite notifying me in February 2024 of an issue related to a faulty fuel pump module, no dealership in my local area was able to make a replacement due to a lack of parts. I received a second notice in October 2024 that parts are now available, yet local dealerships are telling me that they either don't know when... Read more
Incident date: Nov 9, 2024
vehicle started running rough when driven, mechanic found fuel pump putting fuel into oil. could have caught fire! pump replaced and trashed. check engine light was only warning other then rought running engine.
Incident date: Nov 9, 2024
The recall on the fuel leak system was never taken care of before we purchased the vehicle from a private owner. We purchased the vehicle in 2018, four years after the recall. This year, we have noticed quite the issue with our vehicle. It's been a huge issue since beginning 2024. We can't allow this to continue.
Incident date: Nov 9, 2024
After a right turn in a residential street, I pressed the accelerator to progress on the roadway. The truck did not accelerate, so I looked at the tachometer and observed it above 0 and below 1,000 rpm. The engine was running, but unresponsive despite pumping the accelerator. While rolling at 5 mph I shifted the transmission to neutral and continued pumping the accelerator. There was no resp... Read more
VOLKSWAGEN
TIGUAN
(2021) - FUEL/PROPULSION SYSTEM
Nov 9, 2024
Incident date: Nov 8, 2024
I was driving my car and the inside started to smell like gasoline, and after that I noticed it was leaking from outside, and when I started to investigate, it started to come from it looked like my fuel pump on the drivers side, fuel started to leak out the fuel pump or fuel tank and leaking to the outside to the rear left side of the car
GMC
SIERRA 1500
(2022) - FUEL/PROPULSION SYSTEM
Nov 9, 2024
Incident date: Nov 9, 2024
Sudden loss of power while at 45MPH. Was luckily able to pull off into a parking lot. Vehicle was then unable to restart with clear no fuel being pulled. Code reading showed low fuel pressure and fuel pump errors. Was then towed.
Incident date: Nov 4, 2024
Chrysler issued recall impacting PHEV. Vehicle is unsafe to drive, battery pack is prone to fire, risk is reduced if battery is not fully charged, but not eliminated. Contacted Jeep, no expected repair until Q1 of 2025. Jeep will not offer rental or loaner vehicle, leaving owners at risk for fire to personal and home. Owners are advised to park outside and away from structures, and not to... Read more
Incident date: Nov 9, 2024
I have a 2023 VW GTI with a manual transmission. It has a feature called "Hill Hold Assist", where it enables the parking brake when you are uphill and at a stop, at a red traffic light, for example. The issue is the feature does not disengage the parking brake for about 3 seconds after you engage the gas to begin moving the car. It basically holds the car for too long when you are trying to ge... Read more
Incident date: Nov 5, 2024
I took my vehicle to the shop for noise while driving. It was diagnosed as a cracked flex pipe. Upon research, the 2019 and 2021 models had recalls for the same issue, but not 2020. I did find a bulletin from gm including all models of traverse stating the cause could be a faulty weld. My vehicle looks the exact same as the bulletin. This is a safety issue as a hole in the exhaust can cause exhaus... Read more
Incident date: Nov 4, 2024
My 21 VW atlas cross sport now will not remote start. As well, it CONTINUES with the sputter and stall at low speeds. In and out of parking spots, backing in and out of driveway, the most important scenario being complete stall out crossing a median and multiple lanes of oncoming traffic…
MERCURY
GRAND MARQUIS
(2005) - FUEL/PROPULSION SYSTEM
Nov 8, 2024
Incident date: Nov 5, 2024
I received a Recall notice in the mail dated October 2024. The notice sent to inform me that these parts are now available and I can bring my vehicle in for a free repair. I scheduled my repair appointment on 11/08/2024 at 7am to John Hinderer Honda in Heath, OH 43056. When I arrived they told me they have not received any parts. They don’t know when they will receive them. The service departmen... Read more
Incident date: Oct 11, 2024
Our local dealer, Hall Honda in Virginia Beach VA has not been able to repair this recall in a timely manner. It has been over 6 mo. This is the only place I could find to report a complaint. Your website does not make it clear where to go to submit a concern or complaint.
Incident date: Nov 8, 2024
Gas tank strap bracket. Gas tank strap bracket rusted off the frame and tank was hanging off. Went to closest shop where he identified the problem and fixed it ($1431.00). This is a know problem and a letter stating that the warranty period for the “tank strap mounting” was extended. We sent the bill to FCA US LLC customer Center and they refused to cover the cost.
Incident date: Sep 16, 2024
Fuel pump lid is electrical connection is cause a malfunction when fuel up and burning a hole in the electrical connection causing fuel to leak out under the back seat this need to be fix before someone is killed do to a fire this is the 2n time being replace and the same issue
FORD
EXPEDITION
(2020) - FUEL/PROPULSION SYSTEM
Nov 8, 2024
Incident date: Aug 20, 2024
Vehicle fuel gauge intermittently operates to the point where the fuel gauge goes completely blank, the issue worsens with the onset of cold weather. Dealer will not repair as a defect and estimated a 1500.00 repair price. This condition can become especially dangerous when operator unable to ascertain fuel level, especially on high speed roadways where vehicle can become disabled due to low fuel ... Read more
Incident date: Nov 6, 2024
While driving the car, the wheel locked and we lost acceleration, and a warning light for the electric engine throttle came on. The car is undriveable, and we are extremely lucky that we were not in an accident. We suspect that the W79 recall for other Jeeps is implicated for our car.
Incident date: Nov 6, 2024
Problem: Emissions System Problem I am reaching out to request an expansion of the coverage provided by Service Bulletin 21-010 to include vehicles of the same model year, trim level, and similar specifications—even if they fall outside the currently specified VIN range. I believe this case is reason for Honda to consider expanding the coverage due to the potential for this issue to affect addit... Read more
DODGE
GRAND CARAVAN
(2018) - FUEL/PROPULSION SYSTEM
Nov 8, 2024
Incident date: Oct 8, 2024
Problem: Emissions System Problem-I am reaching out to request an expansion of the coverage provided by Service Bulletin 21-010 to include vehicles of the same model year, trim level, and similar specifications—even if they fall outside the currently specified VIN range. I believe this case is reason for Honda to consider expanding the coverage due to the potential for this issue to affect addit... Read more
Incident date: Oct 11, 2024
The fuel injector in my 2024 Honda CR-V malfunctioned, causing severe shaking upon startup, with the "Check Engine" and "Emission System Problem" lights appearing. This incident posed a safety risk, as the engine seemed unstable and power was reduced, potentially affecting vehicle control. The problem has been confirmed by a dealer, who recommended replacing the fuel injector. No other parties (su... Read more
Incident date: Sep 10, 2024
The NECU system failed and blew the engine and caused a fire no longer available for inspection. No move running. No warning lamps at all of any sort.
Crash
Fire
Incident date: Feb 1, 2024
I have had multiple incidents of my 2022 Ram 1500 ETorque, when coming to a stop the auto start stop system engages and when I let my foot off the brake to take off the truck will not start the engine back. It will engage the parking brake and shift into park, sometimes will start back with the start button depressed. I have had at least 4 different incidents where it leaves me sitting in heavy tr... Read more
Incident date: Jun 28, 2023
Made an appointment after notification of recall 21V-215 with Roper Honda in Joplin, Missouri to have the part listed in the recall replaced. Was told part was not available, but as soon as it became available I would be contacted. It has been two years. When receiving regular maintenance for the vehicle earlier this year (2024), I again asked about the availability of the recalled part. I was ... Read more
Incident date: Feb 12, 2024
Was driving on highway when given error ""Propulsion Power Reduced." This resulted in less power available, which is a safety hazard. Then after a while of driving (on the highway) I received the error "Engine Not Available," which caused me to have to continue on electric only power. If I did not have any battery left in the traction battery, I would have had to maneuver to the shoulder. The erro... Read more
MERCEDES-BENZ
GLC 300
(2020) - FUEL/PROPULSION SYSTEM
Nov 7, 2024
Incident date: Oct 7, 2024
Running lean on bank 1-Dealership states it is a bad fuel injector on cylinder 1says it is not covered under 100,000 mile warranty. Vehicle currently at 80,000 mile. Radio in vehicle is restarting itself and not shutting off when car is turned off. Radio does not respond to commands such as volume adjustment. Dealership performed software update, but it did not work.
Incident date: Nov 6, 2024
I was driving the truck and the dashboard said fuel filter at 0 % entering low power mode. The truck did not accelerate at all and stopped running within 5 minutes . The repair cost almost 9000.00 for a 100.00 fuel filter.
Incident date: Nov 7, 2024
2013 Hyundai Sonata engine caught on fire after being replaced TWICE.
Fire