Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
HONDA
CR-V HYBRID
(2020) - FUEL/PROPULSION SYSTEM
Nov 18, 2024
Incident date: Jun 28, 2024
While driving there were no warning indicator lights illuminated on the dash. He stated there were no mechanical defects, noises, or smells to be noted. Near Milepost [XXX] on [XXX] both occupants saw smoke begin to come from under the hood. The employee pulled the vehicle to the side of the road. Both employees exited the vehicle to open the hood. Employee stated he reached down to pull the hood ... Read more
Fire
Incident date: Nov 1, 2023
This 2022 Hyundai Tucson stalled in the middle of a busy highway with my wife in the vehicle. The car suddenyly stalled while going 75mph and she was almost killed and got rear ended. Later we were informed by the dealership that there is a inherent issue with the fuel injection system on these vehicles and the fuel injector has gone bad. These people only replaced the faulty injector. Two months... Read more
Crash
Incident date: Nov 11, 2024
Fuel tank leaks gas
Incident date: Sep 23, 2024
Engine area of car caught fire with ignition off
Fire
Incident date: Nov 17, 2024
I am writing to express my serious concern regarding the safety recall for my 2019 Honda Clarity (VIN: [XXX] ). The recall, dated February 2024, pertains to a potential fuel pump failure that could cause engine stalling while driving, posing a significant safety risk. Despite the severity of this issue, I have encountered significant delays and difficulties in getting the necessary repairs comple... Read more
Incident date: Oct 2, 2021
Cannot put fuel in tank… when trying to fill at gas station, the pump keeps kicking off and gas spills out the filler neck. This is a common and known issue with RAM trucks and the tanks should have been recalled.
Incident date: Nov 3, 2024
My 4E is currently under recall for a battery/fire issue so have been relying on gas to fill the vehicle. Recently, after pumping gas for 10-15 seconds it shuts itself off at the pump and often gas spills out from the fuel neck. Jeep has had this problem on many of their vehicles for years and it is not covered warranty. There needs to be a safety recall. Its horrible I cant charge the vehicle... Read more
Incident date: Oct 1, 2024
I have been having excessive oil burning for months. When I took it to the Kia dealer, this was a known issue. They told me I'd need to continue to regularly top off my oil (way over the recommended amount) or risk my engine blowing. Just over the warranty at 102,114 miles the car seized. The repair shop diagnosed it as a valve/cylinder head issue, but the engine has not been working as it should ... Read more
Incident date: Nov 18, 2024
While driving on the highway, vehicles dashboard lights came on and car immediately began to slow down which resulted in a complete stop. Let vehicle rest and started up again no issues. After driving for a period of time it occurred again. Dealership reviewed and reported no problems. Requested dealership to drive vehicle at a higher speed for a period of time. Issue occurred again. After further... Read more
Incident date: Oct 9, 2024
Fuel pump malfunction. It is available for inspection. My safety was put at risk and others because the car stalled abruptly while driving and would not accelerate. Yes the dealer was able to recognize fuel pump issue. No other symptoms.
Incident date: Oct 22, 2024
Rod failure, was told there was fuel mixing with the oil and caused the oil to break down and cause complete engine failure while driving down the highway with my kids. Kia will not do anything about it. How can this be right. I know a lot of people with the same issues.
Incident date: Jul 12, 2024
Multiple times the check engine light will come on while driving. It shuts engine down at any speed. This usually happens during warm up phase of vehicle. You have to pull over and cycle power off and on multiple times before it starts and runs again. It has stalled in intersections causing traffic delays. Once it starts and codes clear it typically runs fine for long periods. Symptom codes inclu... Read more
Incident date: Nov 17, 2024
My engine was replaced and the fuel line was reported "mangled" by Kia of Coatesville where I took my car in after an engine replacement. One in which emissions codes were still going off. The car still smelled like fuel and it was then found that the fuel pump was leaking. To further this when we got the car back, the csr still smelled like fuel. The car was yet again taken in and found to ha... Read more
Incident date: Sep 4, 2023
Occasionally when coming to a full stop the engine will sudden rev and try to pull the car forward. Remaining on the brake will hold the car, slowly lifting the brake will allow the car to move forward a short distance and revving will cease.
Incident date: Feb 15, 2022
My vehicles engine will stop running sometimes while the car is at a complete stop and sometimes while it's in motion. Sometimes the vehicle restarts immediately and sometimes it struggles to restart. The problem happens sporadically sometimes going weeks between occurrences. This has caused me to be stalled in busy traffic and has also caused more dangerous situations where the vehicle loses p... Read more
FORD
BRONCO SPORT
(2022) - FUEL/PROPULSION SYSTEM
Nov 17, 2024
Incident date: Dec 14, 2023
Recall 23V-858 has been going on since December 2023. There is no timeline to get it fixed. This is not being done in a timely manner. I cannot sell my car. It's also a safety issue not knowing if my may just not start one day.
Incident date: Nov 6, 2024
The Jeep has had major issues with the fuel system. The first reported issue is during the fill the filler would click like it was full when it was in the beginning stages of the fill. It ended up soaking me with gasoline and shutting down a gas station for spill. I filed a complaint with the NHTSA and the Vermont Attorney General because the dealerships were not fixing the problem. The fuel tank ... Read more
Incident date: Nov 16, 2024
My 2018 Honda Odyssey stalls or hesitates when I go from a stop to accelerate. The vehicle will lose all power for 3-6 seconds and when the engine catches up to the pedal, the vehicle accelerates hard, spinning the tires and jerking the vehicle. I've had the vehicle inspected at my local Honda dealership and they've said the vehicle has no open recalls. This includes the fuel pump recall and the ... Read more
FORD
EXPEDITION
(2015) - FUEL/PROPULSION SYSTEM
Nov 16, 2024
Incident date: Nov 15, 2024
Fuel pump module - truck surges, stumbles ,slows down at 20-40 mph. Contacted 2 Honda dealerships mid- late May 2024 ( Gunn Honda, HillCountry Honda San Antonio TX), was told parts to fix unavailable. Contacted same 2 November 16 , told parts still unavailable to fix, even though It’s been 7 months since I received recall notice and contacted the dealerships.
Incident date: Oct 10, 2024
Twice, the car refused to switch from EV mode back to gas mode. This resulted in the hybrid battery dying and the car losing power. The first time, I was merging onto the freeway and the gas pedal was all the way at the floor, but I was only maintaining speed (not accelerating). Both times, the car was driveable for approximately one mile on the hybrid battery alone. However, a warning came on t... Read more
MERCEDES-BENZ
C300
(2017) - FUEL/PROPULSION SYSTEM
Nov 16, 2024
Incident date: Nov 10, 2024
Car keeps hesitating to accelerate, stalled a few times & is burning through gas extremely quickly. Error code "engine emissions problem" came up, believe this is part of the recall
Incident date: Nov 7, 2024
Honda issued a recall for my vehicle in Feb 2024 and I have sought to have this issue resolved since then. I have visited my local dealer from whom I purchased the vehicle over 12 times since and they have declined to put me on a list to obtain the replacement part. Today, the parts department clerk told me that all the parts that they receive from Honda go to fix the vehicles that they have on th... Read more
Incident date: Oct 27, 2024
12-18-2023, . . . original recall on Fuel Pump which may cause 2018 Honda Accord 1.5 L engine stall while driving. 02-21-2024, . . . . .I received a letter from HONDA about this fuel pump. 03-01-2024, . . . . . Braman Honda of Lake Worth, Florida, advised me, while at their dealership for regular maintenance about this Recall. My fuel Pump would ordered, and they would contact me to come back... Read more
Incident date: Nov 13, 2024
The fuel tank vent got plugged, which collapsed the fuel tank, damaged the fuel pump causing the truck to stall at highway speeds on the highway in traffic. GM certified mechanic at the dealership confirmed and mentioned that he had already repaired 4 trucks with this issue in Rochester, MN. Prior to the failure, the fuel gauge was inaccurate and a few days later the check engine came in at which ... Read more
Incident date: Nov 1, 2022
In February 2024, received a recall for fuel pump module, which can result in prevent engine from starting, cause vehicle to lose driver power, or stall while driving. Can also result in failing emissions inspection. Acura reports that repair is not available until Fall 2024. In October 2024, while at a stoplight, auto idle-stop was engaged, and engine stalled and would not turn on. Vehicle needed... Read more
Incident date: Nov 16, 2024
The car engine was revving up intermittently, with rough shifting of gears, poor acceleration and 3 of the dashboard malfunction indicator lights activating - emission system, transmission system, and blind spot information system. Car still at dealer.
Incident date: Nov 5, 2024
I understand Honda isn't doing soo well so I hope this is added to the list of the feds research we just bought this tlx aspec don't understand how these cars need to be 4000lbs but anyway the gas mileage advertised is not what you get I've seen on multiple forms people are saying they experience 13 mpg and on a cylinder engine that is just not acceptable 2 hear grinding noises in our drive train ... Read more
Incident date: Nov 14, 2024
The first generation with the 1.4l turbo engine. Had two air lines coming off of the air filter container. They are solid and break when the dealer does the courtesy check during oil changes. It is a common problem showing online and the dealers do not take responsibility for it
Incident date: Aug 17, 2024
The catalytic converter had to be replaced twice due to a cracked in it and the exhaust fumes keep coming into the vehicle’s cabin through the A/C. Transmission keeps having problems also.
ENERGICA
EVA RIBELLE
(2023) - FUEL/PROPULSION SYSTEM
Nov 15, 2024
Incident date: Nov 3, 2024
I was attempting to accelerate on the acceleration ramp to merge into traffic on the interstate, when my vehicle began violently jerking, and suddenly lost all power. My check engine light came on and it went into limp mode. This has happened twice now. Both times I was able to make it safely into the shoulder of the road with my hazard lights on. I turned the vehicle off, reset it, and have had t... Read more
VOLKSWAGEN
JETTA
(2023) - FUEL/PROPULSION SYSTEM
Nov 15, 2024
Incident date: Nov 13, 2024
The lights(traction control light, check engine,) in the dash come on and go off intermittently and vehicle display reads check emissions system and check VSA (vehicle stability assist) I got the vehicle scanned for the codes it throws and the print out was for the power train control module the piston rings all of them failed emission test! The dash lights come on for two to three weeks at a time... Read more
Incident date: Nov 13, 2024
I was informed of recall on my 2018 Honda Civic. I have called my local dealership - Lees Summit Honda, since receiving the recall notification. I was told there was a national shortage on parts and my vehicle could not be fixed and to call back next month. I have been calling monthly since receiving the recall notification. I just received an "Important Safety Recall" notice in the mail from ... Read more
CHEVROLET
SILVERADO 1500
(2023) - FUEL/PROPULSION SYSTEM
Nov 15, 2024
Incident date: Oct 29, 2024
While coming around a 35mph turn my car shut its self off. Normally it would say please put car in park but it shut off and had to panic and pull hard to make it around the turn. Put car in park then I was able to restart the car.
Incident date: May 7, 2024
Received safety recall in mail for fuel pump module. Letter from 10/2024 says that "parts are now available and you can bring your vehicle in for a free repair." Called Honda Oakland to get part replaced. Honda Oakland worker Colin said letter is incorrect, that no parts are available and to wait for another letter in mail. Called San Leandro Oakland because thought that Colin's comment was strang... Read more
Incident date: Aug 30, 2024
IN OCT 2023 I STARTED HAVING ISSUES WITH MY FUEL TANK. I WAS DRIVING AND NOTICED MY FUEL GAGE WAS ON EMPTY BUT MY FUEL MILEAGE STATED THAT I HAD 100 MILES LEFT. I WENT TO THE GAS STATION TO FUEL UP AND I WASN'T ABLE TO PUMP ANY FUEL. I PROCEEDED TO DRIVE AND HEARD A LOUD BOOM AND A HISSING NOISE. I PULLED OVER TO ASSESS MY VEHICLE AND DIDN'T NOTICE ANYTHING WRONG. I TOOK MY CAR TO THE DEALERSHIP O... Read more
Incident date: Aug 12, 2024
Driving on highway at 70 mph and high engine temp light came on. Said to pull over and continue to run car until temp decreased. I got over as quickly as I could ( no more than 1/4 of a mile) and sat on side of PA turnpike as engine cooled. I was at bottom of an exit ramp. I slowly proceeded up the ramp and warning came on again and red temp light reached again. I pulled right into the gas station... Read more
Incident date: Nov 13, 2024
NOTE: the item / malfunction described below is CURRENTLY UNDER RECALL for multiple Honda models but has not YET been recalled for the 2021 Accord Sport 2.0T. Please add this model to the recall list!!! I had been driving on the interstate for about 30 minutes on Thursday, 11/7, when suddenly seven of the warning lights flashed in succession on my vehicle, including braking system warnings, emis... Read more
MERCEDES-BENZ
AMG GLC43
(2019) - FUEL/PROPULSION SYSTEM
Nov 15, 2024
Incident date: Jan 26, 2024
My truck stopped in the middle of an intersection and would not crank again. The fuel pump had exploded on the inside and metal shavings were found all throughout my fuel system. The cost to repair my truck was $ 11,867.60 plus tax. From what I have been told, this is an ongoing problem that occurs with this specific fuel pump. I was told from the service manager at the dealership that he sees thi... Read more
Incident date: Apr 1, 2024
The fuel system on the model year is new and different than previous years. This new design has the fuel pump pickup above the lowest point of the tank While traveling at highway speeds on paved roads the engine will stop with approximately 20% of the fuel capacity still remaining in the tank and without warning. The manufacturer has claimed the design is an off road feature that relies on fuel sp... Read more
KIA
SPORTAGE HYBRID
(2023) - FUEL/PROPULSION SYSTEM
Nov 14, 2024
Incident date: Nov 14, 2024
On November 8, I was on a 5 hour drive and after 4 hours while driving on the gas engine since the 43 mile electric range was already depleted, a warning suddenly appeared on the dashboard screen - Shift to Park, something about reduced propulsion and the check engine light came on. I was driving 55 mph on a highway and immediately had no propulsion whatsoever. Tried to pull over and barely got to... Read more
TOYOTA
HIGHLANDER
(2019) - FUEL/PROPULSION SYSTEM
Nov 14, 2024
Incident date: Oct 16, 2024
After filling up gas tank, car continues to sputter and tries to stall. This only happens after filling tank.
Incident date: Aug 27, 2024
CP4 fuel pump caused the vehicle to shut down and stopped running.
Incident date: Nov 14, 2024
approximately one year ago a safety recall was issued by Honda on 12/18/23 re Honda Odyssey fuel pump issues. Yet one year later it is not appear urgent enough to Honda or NHTSA because it still cannot be repaired/replaced. Does NHTSA really care about driver safety?
Incident date: Dec 12, 2023
My car starts hesitating, like it won't take gas. I can't get out of the way of other vehicles and almost got hit and my check engine light started flashing. I had to turn my car off and restart. The check engine light went away but it still sputtered and wouldn't take gas, I had to drive show. If I don't back off, the engine light comes on and flashes and I have to shut it off.
BATTLE MOTORS
LET2
(2024) - FUEL/PROPULSION SYSTEM
Nov 14, 2024
Incident date: Oct 23, 2024
Our car started slipping gears, jerking, take forever to accelerate, and would lose power. We took to dealership thinking it was a transmission. They told us no it wasn’t the transmission and we needed the replace the fuel pump injector we did that. A week later SAME issues happened again they replaced the pump again. A month later SAME symptoms again this time they told us we needed our engine ... Read more
Incident date: Nov 12, 2024
Was extended warranty for my make model and year for faulty fuel injectors. Exact same codes on the bulletin but wasn't covered due to vin specific.
Incident date: Nov 14, 2024
A clogged fuel filter caused an engine fire. There were no warning lamps, messages or other symptoms prior to the failure. The fuel filter has been known to be problematic for these trucks, in yet there has been no recall. A simple google search shows these fires are common. The vehicle has been in for service at the dealership many times but no one checked on the faulty fuel filter positioned abo... Read more
Fire
Incident date: Nov 6, 2024
I received a recall notice about the fuel pump in February 2024. I have been calling Ed Morse Honda to schedule the replacement and they haven't had the parts. I just received a notice from Honda that states the following: "This notice is being sent to inform you that these parts are now available and you can bring your vehicle in for a free repair." I called Ed Morse Honda again today, Nov. 14... Read more
TOYOTA
HIGHLANDER
(2019) - FUEL/PROPULSION SYSTEM
Nov 14, 2024
Incident date: Nov 6, 2024
Several times now, my Genesis GV70 will make a strange sound on startup. The auto stop light will illuminate and I can't turn it off. The car will have no power to accelerate. I have to turn the car off and back on again for the problem to resolve.
Incident date: May 1, 2024
As of this date: Started about a year ago, when Jeep was over 150,000 miles. When accelerating to turn or from a stop sign or light, vehicle would stall, mimicking the feeling the vehicle ran out of gas. This occurred about once a month. Working at home and not driving my vehicle as much its hard to say if it would have occurred more often. Checked for any codes, none appeared. As I have recently ... Read more