Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Nov 15, 2024
I was driving in rush hour traffic on a freeway in Houston when the engine lost power and stalled out (50 mph) without warning. I had to remain on the freeway while cars whizzed past me. Car finally started back up after 30 minutes of trying. Vehicle only has 8800 miles on it and acted like it had run out of gas as it sputtered before dying. Engine light came on and remained on after it finally st... Read more
Incident date: Oct 3, 2024
Coolant fluid exits from the expansion tank into the overflow leaving no fluid in the expansion tank. Then it causes and overflow/steam to burst out of the overflow tank. Then the coolant is low notification comes on which warrants to replace the coolant fluid. Took it to a few BMW dealers. They've did a flush, replace expansion tank, and water pump, also tested the pressure several times at 2... Read more
Incident date: May 22, 2024
I bought my 2018 Chrysler Pacifica limited about two years ago. It’s been the worst decision I’ve ever made. I have just about a 3% rate and with the amount of issues these things have I’m so far upside down it’s not even funny. This car with all of its known issues is depreciating faster than I can pay for it. I currently have about 129,000 miles on it. I couldn’t get rid of this thing... Read more
HONDA
CR-V HYBRID
(2024) - FUEL/PROPULSION SYSTEM
Nov 22, 2024
Incident date: Feb 2, 2023
Have recall and have contacted dealership. But have not been resolved. I submitted a complaint here and have not gotten a response. Tracking number is 11611355.
Incident date: Nov 8, 2024
I was driving my Genesis GV 80 in January and in the Trac near my work and I came out of a s turn and the car seemed to over correct and lost power.. I hit a parked car and it was pushed onto 2 other cars .My front end was damaged and airbags deployed. My seatbelt jerked me and was damages . There have been recalls on this vehicle for fuel pump problem which causes crashes. There's been a recal... Read more
Crash
1 injured
Incident date: Oct 22, 2024
Unsure of what the issue is with the vehicle but smells like gas in my garage and I found a recall I was never notified about I moved from Washington to Las Vegas and never received any info regarding the fuel pump recall as well as a noise that’s been going on for a year now when I drive at 60 miles an hour I’ve had it looked at and no one seems to know what that issue is
Incident date: Nov 1, 2024
My check engine light came on. I stopped at Auto Zone and had the check engine light read. The code came back as P1450 (Canister Purge Valve). Upon checking the Ford Website to run my VIN for recalls, nothing came back for my vehicle. I checked NHTSA and learned there have been 6 recalls, and 2 of those 6 seem to fit the issue I am having. However, since my VIN was not identified as one of the af... Read more
FORD
MAVERICK HYBRID
(2022) - FUEL/PROPULSION SYSTEM
Nov 22, 2024
Incident date: May 22, 2023
I am currently leasing this 2023 Toyota Tundra Platinum and after about six I noticed that there was a delay in the throttle engaging and it felt like the truck bogged down. I asked the sales associate whom I bought the vehicle from if this was normal, and she said it was a normal safety feature. I have brought up a complaint with Toyota since November of 2023 about it and since then I have had my... Read more
Incident date: Nov 1, 2024
The fuel injection system has failed 3 times now causing the car to become slow/sluggish while driving (sudden slow down and lurching). This is a known issue with the car per [XXX] . Each time, the dealer has stated it's a known issue that's not covered by warranty or recall. Each time, the technician has stated that they are unsure why it hasn't been recalled given the prevalence of the issue ... Read more
Incident date: Nov 22, 2024
I’ve noticed this a few months in from having new vehicle. Intermittent power Loss from a stop or merging into traffic from a stop. Very dangerous has happened in oncoming traffic. From a stopped position as you press on gas to go the vehicle like stutters or hiccups jerks like loss of power then proceeds to go. Happens daily. Taken to Visalia Toyota for check up and they state no error cod... Read more
MERCEDES-BENZ
GL450
(2015) - FUEL/PROPULSION SYSTEM
Nov 22, 2024
Incident date: Apr 22, 2024
I have been trying to get the two recalls fixed for several months with the dealership telling me they don't have the parts and they would contact me when they get the parts in. No one contacts me, I call to find out if they have received parts. Recall, 23V-858 and 23V-751.
Incident date: Nov 19, 2024
While filling the gas tank with fuel the fuel spits back causing an unsafe condition. There is a technical service bulletin for this by Ford (number 22-2433), but no recall. Many people have complained about this condition.
HONDA
CR-V HYBRID
(2025) - FUEL/PROPULSION SYSTEM
Nov 22, 2024
Incident date: Oct 9, 2024
On [XXX] while driving to work my car just shut off and the brakes locked up. This scenario happened again several other times even after being worked on at a Ford dealership. Please see attachment for specific dates & details. Fuel pump driver module was replaced first time then the fuel pump the last time. Explorer was inspected by the Sandy Sansing Ford Dealership in Daphne, Alabama. Only ... Read more
JEEP
GRAND CHEROKEE
(2020) - FUEL/PROPULSION SYSTEM
Nov 22, 2024
Incident date: Nov 20, 2024
My head gasket and yes it’s available as long as the shops local. Can’t really drive it also I put fuel because a part of the problem is Honda recommending running 87 for fuel in manual and for a turbo car with direct injection that is part of the reason that’s causing this too happen too soo many 1.5t Accords! As far as safety it’s very dangerous, I went into limp mode multiple times on ... Read more
Incident date: Sep 28, 2024
Report: Jeep Grand Cherokee 2023 table number [XXX]. Vin [XXX] Piston malfunction. **Vehicle:** 2023 Jeep Grand Cherokee Tablet:[XXX]. Vin [XXX] **Date of purchase** February 2023. **Problem:** Piston malfunction That began in September 2023. **Dealer:** Alberic Colón Chrysler, Jeep, Puerto Rico **Event timeline:** 1. September 2023: The malfunction of the piston in the Jeep Gran... Read more
Incident date: Jun 1, 2024
Took car in for recall SC176 and was told by Taylor Kia in Lima, Oh that what was happ wasn't throwing a code. Said they fixed the knock sensor and that if it is that problem it would go off and they could check it again. My car ran worse than before getting it back. What is happening to my engine is exactly what is detailed in the recall. I drove home 35 minutes shacking and knocking the whole ti... Read more
Incident date: Oct 19, 2024
Was driving 40 MPH when suddenly the vehicles dashboard lit up like a Christmas tree. The vehicle would not allow me to go more than about 20MPH. Luckily the person behind me stopped before rear ending me. This is the second time this has happened now. I am afraid to even drive this vehicle now, as I’m afraid it may cause an accident. I contacted Jeep about this, and they didn’t do anything ab... Read more
TOYOTA
HIGHLANDER
(2020) - FUEL/PROPULSION SYSTEM
Nov 22, 2024
Incident date: Nov 21, 2024
Car has delayed cranking time. Recently got a new car battery but car has weak, struggling and delayed start up. Video proof has been sent to dealership since issue could not be reproduced while car was there for 4+ hours recently. Recall on fuel pump in the past. Other vehicle models are on current recall list but mine is not. I fear that my car will stall while driving or I will become stranded ... Read more
Incident date: May 28, 2024
2006 Chrysler 300 Touring 3.5L V6 engine. Car has intermittent stall at slow speeds or at complete stop. Sometimes feels like it stumbles, other times it dies suddenly and unable to tell the engine shut down. I have to put car in park and completely switch the ignition fully off and turn back on to start position. When it stalls while rolling, I have to brake and bring car to full stop, with no p... Read more
VOLKSWAGEN
GTI
(2022) - FUEL/PROPULSION SYSTEM
Nov 21, 2024
Incident date: Mar 1, 2024
I own a 2019 Honda Accord purchased brand new in 2019. My family and I have been Honda owners forever. My current Honda Accord LX has 96,000 miles and recently my Emissions dashboard illuminated. I took my vehicle to Gillman Honda and to my surprise I have been advised the Turbocharger needs to be replaces and it will cost me $2,900.00. I'm also still on the waitlist for the Fuel Pump Recall Honda... Read more
Incident date: Nov 21, 2024
After talking to others and researching and reading reports this seems to be another ghost problem: Driving around town this issue doesn't usually occur but, on a long drive and coming to a stop or near stop such as a traffic light and/or in traffic my van starts to die. Depending on how long I am going to be stopped or slowed down to a crawl I either have to keep one foot on the brake while accel... Read more
Incident date: Nov 6, 2024
I heard a sharp click like metal on metal, then I lost all power from the engine. I was on the highway close to rush hour and I was trying to move to the right side of the road and get off on the shoulder, the engine would start long enough to get off the road and then that was it. The engine was dead. I called for a flatbed tow truck through my insurance. I had no idea as to what had happened. H... Read more
Incident date: Nov 20, 2024
Engine burns over 2 quarts of oil every 500 miles due to carbon build up in engine resulting in engine ceasing up.
Incident date: Nov 20, 2024
I was driving on [XXX] in San Diego going 75 mph and I received a number of alerts and flashing and audible sounds. When I looked at the dash it had an alert that said performance unstable pull over place vehicle in park. I immediately lost power to the accelerator and the car started to slow so I pulled over on the shoulder. Luckily, I was in the right hand side lane in the carpool section, and t... Read more
Incident date: Nov 14, 2024
Dear NHTSA, I am seeking assistance and compensation for ongoing warranty and repair issues with my Toyota Prius. Key Incident Timeline: •March 21, 2024: Dashboard message “Grille Shutter Inoperable” •March 25, 2024: Toyota of Glendale visit •Charged $220 for diagnostics •Refused to honor service bulletin •Vehicle mileage: 149,217 Customer Service Interactions: •April 9, 2024: •C... Read more
Incident date: Nov 21, 2024
My car hesitates during acceleration, I received the recall for the fuel pump in February, called the dealer, they say they do not have parts, I called again in early November, and they say the same thing. I am afraid the pump isa going to go out when we are driving in Traffic, so I do not trust the vehicle. I can take the car to any repair shop and they will replace it in a day. Why can't the dea... Read more
FORD
BRONCO SPORT
(2022) - FUEL/PROPULSION SYSTEM
Nov 21, 2024
Incident date: Nov 21, 2024
EVAP system leak. Vapor leak causes car to not start after putting gas in the tank. It takes several tries before the car starts up. Engine light stays on which causes car fob not to auto start.
Incident date: Apr 30, 2024
EVAP system leak causes car to not start after putting gas in the car. Engine light stays on causing the key fob not to auto start the car. Loud Knocking noise coming from the gas tank.
MITSUBISHI
OUTLANDER
(2020) - FUEL/PROPULSION SYSTEM
Nov 20, 2024
Incident date: Nov 19, 2024
My 2020 traverse has the exact same issue as the 2019, and 2022 models, both of which have active recalls. I contacted Chevy and their response to me was that there was no recall on my model.
Incident date: Apr 1, 2023
I was headed to work going 40-45mph, as I was going I felt my car shift out and my speed dropped to 25 automatically. My engine light popped up FLASHING. I could not accelerate my car above 25, leaving me late for work, I had to turn my hazard lights on so people could know something was wrong but I could have been hit from behind. My car did not give me any notifications from my car on the issue ... Read more
Incident date: Oct 21, 2024
We received these recalls more than a year ago and after we called the Acura dealership they told us that there were not enough parts to fix the cars now and that they would give us a call when they had the parts, after two months we called them again and same statement, and same thing for 3 more times with the span of six months. today after more than a year I called again and they are saying no ... Read more
Incident date: Oct 14, 2024
This recall has no resolution which is absolutely unacceptable. There is a fire risk for my primary vehicle, and I am unable to charge it - the entire reason I purchased this vehicle at a premium.
Incident date: Oct 9, 2024
This is just a follow-up to request an Expedited Hearing regarding the Hyundai Santa Fe because the Engine Stallings, Oil Consumption (about 2 qts. every 1000 miles) Tailpipe Smoking problems are getting worse. It's becoming a Major Safety Hazard. Engine Stalling example: With both kids (girl [XXX] & boy [XXX] ) in the SUV Driving approx. 50 mph the Engine Stalled and I could not steer the SUV. ... Read more
3 injured
Incident date: Nov 5, 2020
There are times when I go to start the car and it will not start. It sounds like it is trying but won’t completely turn on. When I press the starter to the off position and then try again it works. We took it to the dealership and they said I need a new Fuel Pump. There is a recall for this but not on my vehicle.
Incident date: Nov 20, 2024
I am filing a safety complaint regarding my 2014 Ford Focus due to recurring error codes P0456 (Very Small Leak Detected), P1450 (Unable to Bleed Up Fuel Tank Vacuum), and P2190 (System Too Rich at Idle). These issues relate to the Evaporative Emission Control System (EVAP) and fuel tank system, which have caused symptoms such as intermittent Check Engine Light warnings, fuel odor, and difficulty ... Read more
VOLKSWAGEN
ID.4
(2023) - FUEL/PROPULSION SYSTEM
Nov 20, 2024
Incident date: Jan 15, 2024
This car was sold to me without disclosing that the manufacture failed to have a engine security system on the car to at least "deter" auto theft.If the key to the car was programmed/chipped like other cars, it would provide at least some level of protection. I've already stopped car thieves from trying to steal it once by pure luck, but I'm like the thousands out there constantly worried that so... Read more
Incident date: Nov 20, 2024
1st incident (Oct. 8, 2024)- while traveling up a slight incline vehicle began to sputter and then stopped accelerating. No codes where thrown, no warning of any kind. The vehicle was still running and had all power, but there was no acceleration when pressing on the gas pedal. I was able to turn the car off and restart it and acceleration started but only for a brief moment, I was able to pull o... Read more
Incident date: Oct 4, 2024
My vehicle has been inoperable since 2023. The dealership refuses to repair the fuel pump and all other issues, per the manufacturers recall. Steve Allain at Honda of Covington reported to me that the vehicle would not re-start if turned off. The leadership at the dealership (Kyle Mitchell) and Courtney Gullien communicated to me that the car was operable and the fuel pump was repaired, but wil... Read more
1 injured
Incident date: May 1, 2024
Fuel pump flange failure resulting in leaking fuel while I was riding the bike. It is available for inspection. My safety was put at risk because the bike could have caught fire while riding and also potentially could have caused me to crash. The problem has not been reproduced or confirmed by a dealer or independent service center. The component hasn't been inspected by BMW or any representati... Read more
Incident date: Nov 17, 2024
My 2007 Mercedes-Benz E63 AMG, which has developed a fuel system defect resulting in a leak. This issue poses a significant safety risk, including the potential for fire and explosion, and is directly related to a known defect that Mercedes-Benz USA has previously acknowledged through an extended warranty campaign.Safety Risk: Fuel system leaks pose an imminent danger, including the potential for ... Read more
Incident date: Nov 19, 2024
Subject: Urgent Safety Concern Regarding 2023 GMC Canyon Fuel Pump Module Failure I am writing to express my concerns regarding a significant safety issue I experienced with my 2023 GMC Canyon, which has only 3,000 miles on the odometer. On November 12, 2024, while traveling southbound on Interstate 75 in Florida, my vehicle unexpectedly lost all power. All electronics, including the dashboard a... Read more
Incident date: Nov 19, 2024
My 2013 Kia Soul 1.6L is currently displaying a check engine light. My vehicle has very strong smelling exhaust, engine knocking, sluggish acceleration, and reduced fuel mileage. This has been going on for about a year. I have a diagnostic code reader and it returns the error code P0420, which indicates a faulty catalytic converter, which could cause engine damage. There is a recall for the ca... Read more
FORD
BRONCO SPORT
(2022) - FUEL/PROPULSION SYSTEM
Nov 19, 2024
Incident date: Nov 14, 2024
Gas spilling out when refilling. Fuel tank had been whistling from beginning ownership in 2020 but no problem refilling. Most recently however gas will quickly overflow when attempting to fill. This has occurred several times recently, but it was never an issue before. Spillage is not dependent on tank volume. Spillage occurs when low and/ or mostly filled. I have to trickle gas from pump in order... Read more
ROYAL ENFIELD
HIMALAYAN
(2021) - FUEL/PROPULSION SYSTEM
Nov 19, 2024
Incident date: Nov 19, 2024
I was driving on a four lane highway in February 2024 and the engine of my 2021 Honda CR-V just stopped working and the car was not responding. I was able to coast the car into a parking lot where I had to have it towed to the nearest Honda dealership. I was told the fuel pump had failed and needed replacing. I was told there was no recall on my model for this fuel pump and had to pay full p... Read more
Incident date: Nov 19, 2024
Received 24T013 By email regarding car tires. And also a underbody body rust. From Thh8s agency. The car was brought into dealership. On Oct 2024 was told by a custom service rep that it was to bad off and a control arm was being order and in 3 days l would Received a call. Randy called in November 18. Stated the manufacturer denied the calm due to the year of the car and the miles And l would rec... Read more
Incident date: Sep 1, 2024
engine misfires, rough idling, decreased fuel economy, and a check engine light due to potential clogging or wear within the injectors, sometimes caused by debris from the high-pressure fuel pump
Incident date: Nov 10, 2024
There is a problem with a tapping noise from the engine. It normally happens when lightly accelerating. “Nissan Rogue 2023, with 3 Cylinder, 1.5L DOCH 12-valve Super Charged, 201 hp, 225 lb-ft torque, XTRONIC CVT”. It started at about 11,000 miles but has continued and is now about 23,000 miles. I had the car in for a part replacement under warranty November 18, 2024 and asked for a test dri... Read more
Incident date: May 10, 2024
Vehicle has been submitted for repair under recall RCRIT-23V534-0846. DTC P17ED - Engine clutch system EOL fault, is set and has never gone away. Initially the dealership did the recall in the spring of 2024. It was taken to the dealership after an accident and returned with the same DTC. I believe the DTC was never repaired; it is a non-MIL light so it is easy to miss. It was taken back, and they... Read more
Incident date: Nov 14, 2024
While driving our 2014 BMW 328d the engine misfired then stalled on the highway. This was a very dangerous and frightening scenario trying to push it off of the roadway while my wife and children were inside the car while highway traffic on the I-15 interstate rushes by. I was not able to restart, so we had it towed to our local BMW shop. Diagnosed as High Pressure Fuel Pump complete failure. Meta... Read more
Incident date: Sep 1, 2024
- I own a 2020 CR-V Hybrid LX with a Continuously Variable Transmission that has been experiencing persistent engine problems over the past few months. I have taken the vehicle to two Honda dealership service centers, but neither location has been able to identify the root cause of the issue. Currently, the car is with a Honda dealership mechanic for further inspection. I am seeking assistance in ... Read more