Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Dec 2, 2024
This is the 3rd time that my 2yr old Tuscon failed and had to be towed in a 4 month period. I was at a light and when it turned green, the vehicle barely moved when I pressed on the accelerator. I was only able to drive a few feet and pulled over and had to have it towed again. They are only replacing the fuel injectors as they fail!!
Incident date: Nov 29, 2024
We are going through gas at a very accelerated rate. We were told in September that there was a recall for a fuel related part. We were told this by AutoFair Honda in Manchester, New Hampshire, where we purchased the vehicle. We were then told that appointments for the recall repairs would be made in November. Upon calling today, They are claiming there's never been such a recall. I was told by th... Read more
Incident date: Nov 26, 2024
Multiple error codes populated on my vehicle while driving to work. This occurred less than 3 months & less than 1500 miles since ownership. The car went into a reduced power/speed mode and advised for me to get service asap. I barely made it off the highway to my destination. Dealer said it was the fuel pump. If it was a faulty fuel pump - should I have been a part of the stop sale/recall? ... Read more
VOLKSWAGEN
JETTA
(2014) - FUEL/PROPULSION SYSTEM
Dec 2, 2024
Incident date: Nov 18, 2024
My vehicle is waiting for a fix for Recall 24V720000 / 95B – It is totally unacceptable that Jeep has no time frame for a solution for this horrific safety issue however my vehicle is having another even more dangerous issue that Jeep refuses to acknowledge and I know I am not the only one with this serious defect. My vehicle (2023 4Xe with 5000 miles) losses acceleration power… This has happ... Read more
Incident date: Nov 1, 2024
This recall for the fuel pump has been outstanding for a year. The dealership insists parts are still not available. When will this be resolved?
Incident date: Nov 25, 2024
The vehicle stalls when accelerating from start and during driving on highway, when it does this, all passenger can feel the stall and alarms everyone. We purchased this vehicle and it does not have warranty and has not been checked by manufacturer. No warning lamps or messages.
Incident date: Oct 31, 2024
I took my 2019 Honda Ridgeline in on November 4, 2024, for a P0430 code (which was intermittent) and for a fuel pump recall. The dealership informed me that the fuel pump would need to be ordered, which would take a few days. However, shortly after dropping off the vehicle, I received a call stating that the fuel injector for cylinder 6 had failed the test, and they quoted $1,734.71 for replacing ... Read more
Incident date: Nov 27, 2024
I purchased a 2014 Ford Escape last month. I thought Ford was a reputable company until I filled up my gas tank. Imagine my surprise when my car that I had only owned for two days, didn't start after getting gas. Thankfully a customer at the gas station told me he had the same problem and to rev the engine as I'm turning the ignition. Now every time I get gas, I have to rev the engine while trying... Read more
GMC
SIERRA 1500
(2021) - FUEL/PROPULSION SYSTEM
Dec 2, 2024
Incident date: Nov 13, 2024
HAD A CHECK ENGINE LIGHT OCCUR AFTER A DEALER WARRANTY INSTALLED ENGINE. THE DTC CODE WAS "PO496". THIS TURNED OUT TO BE A PARGE PUMP FAILURE. VEHICLE IS 4 YEARS AND 9 MONTHS OLD, MILAGE AT 34285. DEALER SAYING THAT PART IS NOT COVERED ANY LONGER UNDER WARRANTIES OF ANY TYPE. THE REPAIR COST ME $671.89. THIS IS AN EXTREMELY EARLY FAILURE OF AN EMMISIONS CONTROL COMPONENT.
Incident date: Nov 25, 2024
It shifts weird but it’s still unsafe
MAZDA
B-SERIES TRUCK
(2007) - FUEL/PROPULSION SYSTEM
Dec 2, 2024
Incident date: Nov 15, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? - fuel system/gas tank - yes How was your safety or the safety of others put at risk? - smell of fuel in the car, can't fill up the tank without auto shut off Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the... Read more
Incident date: Oct 22, 2022
One of the many times my car would not start. I was trying to leave work and my Honda HR-V would not start. [XXX] at [XXX] - I got in my car to drive to work, and it gave a stuttering sound. I contacted Honda on November 18th 2024 about the recall and was told my name would be put on a list and I’d be contacted when the part became available. My mother went into the Dover, Delaware Honda locat... Read more
FORD
BRONCO SPORT
(2024) - FUEL/PROPULSION SYSTEM
Dec 2, 2024
Incident date: Dec 2, 2024
Honda has not completed the recall in a timely manner. I was notified in February of 2024 about the fuel injector recall. I have called multiple times and also requested the recall be performed when my vehicle was in the dealer’s shop. However, I was always told the parts are not available or my model is not the highest priority. The dealer kept pushing the time out for when I could have the... Read more
Incident date: Nov 18, 2024
Cross member holding file tank rusted through causing the fule tank to not be supported and shock mounts no longer support the shocks to frame causing shocks to bounce around with possibility to puncher fule tank or lines Also rear cross member that holders electrical components rusts off Excessive rust on top of fule tank causing a inability to make repairs without replacing fule tank in en... Read more
FORD
EXPEDITION
(2019) - FUEL/PROPULSION SYSTEM
Dec 2, 2024
Incident date: Dec 2, 2024
RECALL 23S64 OIL PUMP DRIVE, OIL PUMP DRIVE GEAR , BRAKE BOOSTER VACCUM PUMP. ENGINE FAILURE HAS MADE THIS CAR A SAFETY RISK AND CAN NOT BE DRIVEN. FORD HAS STATED THEY DO NOT HAVE PARTS TO REPAIR TILL Q1 2025. OFFERED NO SOLUTION AS A INTERREPAIR OR A RENTAL CAR UNTIL PARTS ARE AVAILABLE
GMC
SIERRA 1500
(2024) - FUEL/PROPULSION SYSTEM
Dec 2, 2024
Incident date: Nov 15, 2024
Engine light came on, service park brake light came on, truck started jumping and misfiring, code says cylinder 5 misfire.
Incident date: Nov 20, 2024
My words: An overheated electrical connection near the fuel tank overheated, thus cutting off the fuel pump system. This is similar to other fuel pump recalls with Audi A3 vehicles. BEGINNING OF MECHANIC REPORT: Concern? = Customer states he was on a trip driving on the highway, parked it and it wouldnt restart. Vehicle is cranking and not starting. Codes were pulled from the vehicle is there are... Read more
BRIDGESTONE
DRIVEGUARD PLUS
(9999) - FUEL/PROPULSION SYSTEM
Dec 2, 2024
Incident date: Oct 15, 2024
Cylinder head gasket(s) has a leak. It limited my ability to speed up and keep up with traffic in a timely manner, requiring me to put on hazards forcing others to navigate around me causing a backlog of traffic and other potential hazards. I have had inspected by two different auto repair shops and both came to the same conclusion, they have also told me that they have seen this issue on the ... Read more
Incident date: Oct 18, 2024
Was driving to the store, and it started cutting out jumping and jerking with tremendous loss of power barely made it home had to push it in my DRV way and still no start it says my truck is not in the recall for faulty fuel pump warning check engine lights came on and says malfunction in the throttle body censer and automatic transmission sender
Incident date: Oct 19, 2024
UNTIMELY RECALL RESPONSE NO CORRECTION ACTION TAKEN the recall 23V-858 has failed to be corrected. NHTSA recall dated December 18, 2023. Honda contacted me about vehicle in letter dated May 2024 No parts are available No further contact from Honda 7 months now
Incident date: Oct 1, 2024
From day one when entering a roadway it would start to move putting me into traffic then just refuse to go leaving stranded for about ten seconds then move again, the whole time it would shudder and shake by engine and the transmission and it was like the system were all fighting for control. Next when entering a freeway I pulled on to the on ramp and immediately got up to 50mph and started to mer... Read more
Incident date: Mar 30, 2023
Car will drive on interstate then will be unable to accelerate on interstate warning, “Propulsion power reduced” light turns on and vehicle speed decreases and car does not accelerates and loses speed. I had to stop vehicle multiple times to reset the car per advice on the internet but car continues with drastic decrease in speed on the interstate and message “Propulsion Power Reduced.” C... Read more
Incident date: Mar 27, 2022
Fuel door does not open. BMW is fixing it under warranty. Other vehicle owners may not have an extended warrants and this fix is expensive. Not being able to put gas in your car is a serious problem. Please look into this.
Incident date: Mar 27, 2022
I inherited my dad's 2003 Mercedes Benz E320 when he passed away last year. He kept the car in pristine condition. About a month ago while driving it, I noticed a strong smell of gasoline in the cabin of the vehicle. The odor is strong just after filling the tank, and then it disappears at appox. 3 quarters of a tank. This issue has been physically challenging for me, making me dizzy and giving me... Read more
Incident date: Nov 30, 2024
Fuel sensor fail. Common reported issue amongst this vehicle that has not been taken care of.
Incident date: Nov 27, 2024
(1) [XXX] (14,568 mi): The vehicle had been running normally. My wife was about to switch lanes at an intersection when the vehicle started to shake and vibrate. The entire dashboard lit up and the vehicle quickly died. She tried restarting it and the engine wouldn’t turn over. Anytime there was an attempt to restart, there was a potent odor of gasoline. The car died in the middle of the road. I... Read more
Incident date: Nov 19, 2024
To whom it may concern, How are you? The reason for me contacting you today is because I am really not happy with the false advertising that Honda has done to me. You see, I recently purchased a 2025 Honda Civic Hybrid Sport Touring because it was advertised on Honda's website (and still is) that the fuel tank capacity is 12.4 gallons. However, today when I went to fill up my new car for the f... Read more
Incident date: Jan 17, 2024
Honda CRV 2018.all warning lights on dashboard .
COACHMEN
FREELANDER
(2024) - FUEL/PROPULSION SYSTEM
Nov 30, 2024
Incident date: Nov 4, 2024
This is a complaint about the unresolved recall that I have been put on a waitlist for many months now. The Dealership said that Honda will mail me when the parts will be ready for repaired, but it’s been many months since the NHTSA saying the remedy is available. My appointment with the dealership had been canceled the last minute by my dealership after a promise of a mailing notice, but time h... Read more
Incident date: Aug 15, 2024
There are 2 recalls that apply to my car and Jag wants to do nothing, as expected. R17652014/08/18Recall - Fuel Tank Replacement NHTSA06V4180002006/10/23Recall 06V418000: Fuel Tank replacement What do we need to do to get Jag to conform t the nature of these recalls.
Incident date: Nov 30, 2024
Car is leaking gas on left rear side. Corrosion and rust due to fuel line.
CHEVROLET
SILVERADO 2500
(2023) - FUEL/PROPULSION SYSTEM
Nov 30, 2024
Incident date: Nov 30, 2024
It has been a year since this recall and I have not yet been sent a notice by the manufacturer to take my vehicle in for part replacement.
Incident date: Nov 30, 2024
My car has been having issues since I hit 40k in 2022. Each time I took it in to Ontario Volkswagon for a diagnosis and repair they could find anything because the check engine light was not on. So they would tell me "based on milage this is the service we recommend" The dealer kept telling me its the gas your using bad gas but i only ever pump is mobil, or shell and always use 91. So by them sayi... Read more
Incident date: Jan 1, 2024
Engine stalled while driving and vehicle would not restart. Pulled over and was stranded on side of the road. Had vehicle towed to dealer. Was diagnosed as failed fuel pump control module.
Incident date: Nov 29, 2024
Second time we have had an issue with the battery. Unable to plug it is because of an unresolved battery recall, this time for over a month. We purchased the vehicle specifically for the battery and now we have to buy fuel.
VOLKSWAGEN
ID.4
(2022) - FUEL/PROPULSION SYSTEM
Nov 29, 2024
Incident date: Aug 21, 2024
I have previously had an issue with low resistance of the high voltage battery. This resulted in the car giving a warning code that prevents the restart of the vehicle once it's turned off. This is itself potentially leaves a driver in an unsafe location if they are in an isolated place since you are also unable to charge. I took it to the dealer multiple times and it took them almost a month to d... Read more
Incident date: Nov 4, 2024
Over the last 5-6 years, the 2016 Tucson has experienced an acceleration issue. When making a turn after a stop, the car will not accelerate above 30 mph. The RPMs will go up to 3000-4000, but the car will not go above 30 miles per hour. This has happened 5 times. I have had my mechanic look at the car, but because it was intermittent, they could not determine the cause. The fuel pump as well... Read more
Incident date: Nov 1, 2024
while driving vehicle hesitated and almost shut off. it has happened twice in the last month. also sometimes is hard to start engine. I received the fuel pump recall in February 2024 and again in May 2024 stating that parts should be available in FALL. I called DCH Honda of Temecula and I was told that they do not have parts and they have no idea when they will have parts on hand. I fear that my ... Read more
Incident date: Nov 29, 2024
This is the fourth time we have had the same problem. We were on a long drive (more than 1 hour on the road) on the freeway going 65-70mph. The fuel gauge showed 2 or 3 bars left and the estimated mileage left was 40-70 miles left when the car lost forward power, the lights still worked and electrical systems were functional but it was as though there was not gas left. We had to call a tow truc... Read more
Incident date: Nov 29, 2024
While attempting to pass a car on the highway, the engine suddenly lost power, forcing me into a perilous maneuver to reach the breakdown lane at highway speed. Following vehicle recovery and upon further inspection, I discovered that both plastic throttle body cam pulleys had broken in half, completely disabling throttle control. There were no warning lights or symptoms indicating this failure wa... Read more
Incident date: Nov 16, 2024
Car shut down while driving on highway. After 10 Seconds, restarted but engine was sputtering along.
Incident date: Aug 3, 2024
The oil pump failed due to the coolant intrusion into the engine, causing low pressure and sludge. My mechanical breakdown warranty inspected it and will not cover the replacement due to the sludge. The check engine light came on and off after I hit 70000 miles, and I was alerted to a recall when I got my last oil change in March of 2024, but the Ford dealership stated I had no warranty and no re... Read more
Incident date: Mar 4, 2024
The car doesn't change gear, car is currently parked in parking gear. When started, it says car is not intended gear and doesn't change to drive or reverse. Unable to use the car at the moment but still making payment and maintaining insurance on it. Tried reaching out to manufacturer, not able to get in touch with anyone that could help.
Incident date: Oct 12, 2024
The brake lines and fuel lines were corroded. The corrosion of the brake lines would lead to brake failure and the corrosion of the fuel lines would lead to a fire. The Hyundai dealer was the first to find the brake problem and after inspection by my mechanic, the fuel lines were also found to be corroded. I took my car in for a recall service at the dealer and after the service my brake light wo... Read more
MITSUBISHI
OUTLANDER SPORT
(2019) - FUEL/PROPULSION SYSTEM
Nov 28, 2024
Incident date: Aug 1, 2024
Toyota has two recalls on my 2023 tundra. One is from August 10, 2023 and the other is from May 30, 2024. The first can cause a fuel leak and the second can cause engine failure while driving. i got this truck in 2022. i am wondering what has to happen before something will be done to fix theses recalls or I have to go through some changes before this is handled. I do not need any accidents befor... Read more
GMC
SIERRA 2500
(2017) - FUEL/PROPULSION SYSTEM
Nov 28, 2024
Incident date: Mar 22, 2017
Description of Incident: 1. What component or system failed or malfunctioned, and is it available for inspection upon request? The high-voltage battery system and charging system in my 2024 Kia EV6 malfunctioned. Despite showing 40 miles of range remaining, the battery suddenly dropped to 5 miles before the car became completely unresponsive and failed to charge. Additionally, the vehicle could n... Read more
Incident date: Nov 28, 2024
I had a recall on a fuel pump in the previous years. After that, if I was trying with about half a tank of gas and let’s say speeding up to get on the highway, the car EPC light would come on and say can’t go over 4000 rpm . Then my car would speed would be so slow. I told the dealership about this before. Heard nothing. It is dangerous because I can’t speed up going onto the highway. Now th... Read more
GMC
SIERRA 1500
(2018) - FUEL/PROPULSION SYSTEM
Nov 27, 2024
Incident date: Nov 26, 2024
My Kia 2019 soul has been giving me several problems with the engine jerking and the light coming on and then goes off and then come on I had it diagnosed several times even when I first got it and they said it was nothing wrong but I can tell it was something wrong it just like revs up or jerk or have these issues when I drive like it didn't want to pull but I kept asking and asking is something ... Read more
Incident date: Oct 4, 2024
I have had this problem ever since we Purchased this automobile on [XXX], When the car gets to a Quarter tank of gas or a little less the dash monitoring system says there's 87 miles left till empty and you park this car on a hill or incline with the front end facing down the car will not start and everything shuts down. The only way to restart it is to put more gas from a can in it or go through ... Read more