Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Jul 14, 2026
After recall 68C (NHTSA 25V-741), a software-only update applied after my high-voltage battery passed physical inspection, my 2024 Jeep Wrangler 4xe began severely limiting battery discharge power during normal driving. This was not present before the update. The vehicle limits high-voltage battery output during sustained load, such as climbing grades and highway merging, at states of charge as hi... Read more
Incident date: Jul 21, 2026
This is a reoccuring issue and happens daily. When the vehicle is cold and sitting all day or all night, on the first 5 minutes of driving or so, when you push the accelerator pedal from a dead stop or rolling stop, there is no throttle/engine response for at least 1.5-2 seconds. This is a HIGHLY unsafe condition and can lead to a traffic collision. I have reached out to Toyota Corporate about thi... Read more
Incident date: Jul 10, 2026
I have not the slightest idea what is going on with the vehicle that I just bought on June 25th 2026. I have a 2021 Volkswagen Atlas crossover and the car stopped on me three times today. And when I arrived in my garage it said that the engine was hot. I will be taking it to the dealership tomorrow.
MERCEDES-BENZ
GLC 300
(2025) - FUEL/PROPULSION SYSTEM
Jul 21, 2026
Incident date: Jul 21, 2026
I own a 2013 Kia Optima and I am experiencing recurring fuel system-related symptoms. The fuel gauge fluctuates even when the vehicle has a full tank of fuel, causing an inaccurate fuel level reading. In addition, the vehicle has begun to hesitate during operation, which raises concern that there may be an underlying fuel delivery or fuel system issue. I previously experienced a similar issue yea... Read more
Incident date: Jul 17, 2026
I purchased fgis car from a used car dealership, for over $6,000.00 , which is not a ton of money, but plenty enough to not have instant issues. Since my purchase in june 30, 2026, i have already had all of these issues occur. There is white smoke coming from the left tail pipe, it is sluggish when you push on the gas, there is black soot constantly on my rims that is extreamly hard to remove, th... Read more
VOLKSWAGEN
JETTA
(2019) - FUEL/PROPULSION SYSTEM
Jul 21, 2026
Incident date: Jul 20, 2026
Turbocharger on my 2017 Chevy Trax failed at approximately 80,000 miles. Took it in for repair and they reported that upon examination a 299 code appeared and the turbocharger needed to be replaced. Check engines light also came on.
Incident date: Dec 12, 2025
On June 14, 2026, while driving approximately 70 mph on a Michigan freeway, the 6.2L V8 engine began shaking violently. The vehicle lost oil pressure, warning messages appeared on the dashboard, and the vehicle completely lost propulsion and shut down while still in motion. My spouse and child were inside the vehicle. The sudden loss of power at highway speed created a serious risk of a collision... Read more
Incident date: Jul 20, 2026
The engine tries to die when in park. While stopped at a red light, it died and stated conditions not met to shift. Had to hit park button then restart it. This has happened 4 times. With & without auto start feature on
Incident date: Jul 16, 2026
I own a 2017 Hyundai Santa Fe Sport 2.4L (VIN: [XXX]). On XXX, my vehicle received Campaign 9C2 (ECU software update for Theta II emissions improvement). Shortly after this update, I began experiencing a drivability issue that did not exist beforehand. Description of the issue: The problem occurs only after the vehicle has been sitting long enough for the engine to become completely cold, typic... Read more
Incident date: May 1, 2023
I am writing to report a direct violation of the Theta II Class Action Settlement terms by Hyundai Motor America. This morning , I emailed an Executive Case Manager explicitly explaining that my 2017 Sonata has an active P1326 code, has the 2019 KSDS update, and requires a mandatory diagnostic under NHTSA Recall 17V226 that cannot be denied due to a salvage title. Instead of replying to my fact... Read more
Incident date: May 19, 2026
The warning lights on our 2020 Subaru Outback have lit intermittently for the past 2 years. When bringing the vehicle into the dealer for service and oil changes, this was reported. Recently the TPMS light began to light intermittently. Tire pressure was checked and adjusted but the problem persisted. When we brought the vehicle in for service, it turned out that all tire pressure sensors needed t... Read more
Incident date: Jul 19, 2026
Overall, we've been very happy with the EX90, but it's clear the vehicle is in desperate need of a comprehensive software update from Volvo. The issues we're experiencing don't appear to be hardware failures so much as recurring software-related problems. We've received intermittent propulsion system warnings, headlight system warnings, delayed accelerator response at times, and general electrica... Read more
Incident date: May 22, 2026
I was driving on the highway going 65 mph and scared when the engine started clicking and shaking a tiny bit. Plus it was slowing down no matter what i did. Well in a 4 lane highway. There was No engine light, no previous issues. The car drove great until this issue. I had the car only 3 months. Now i am afraid to drive it because i had seen theres an engine recall online for my car. Onc... Read more
Incident date: Jul 1, 2026
The vehicle went into a limp mode due to programming and safety issue known by Honda. One of the six fuel injectors failed according to the fault codes at the dealer. I have reached out to Honda and they won't even acknowledge the safety issue nor are they willing to reimburse the cost of the emergency safety repair caused by the vehicle going into limp mode. They won't put anything in writing n... Read more
Incident date: Jun 21, 2026
Upon returning home on 7/20/2025, I smelled a strong odor of gasoline. I looked under the car and saw that gas was leaking from a small hole on the (R) rear side of the tank. The hole was an approximately 1/16" . Due to danger of flammable fuel vapor and leaking gas I parked away from the house and put a temporary plug to stop the leak. I was shocked to find that the fuel tank was unshielded and... Read more
Incident date: Jun 21, 2026
While driving my 2023 Honda Accord Hybrid, the vehicle suddenly displayed multiple warning messages, including a Check Engine Light, and immediately entered limp mode. Engine power was significantly reduced, making it difficult to accelerate and safely keep up with surrounding traffic. This unexpected loss of power created a potential safety hazard because the vehicle could not respond normally to... Read more
Incident date: Jul 21, 2026
Complaint to the National Highway Traffic Safety Administration (NHTSA) I am filing this complaint regarding an unresolved safety recall on my vehicle. This recall has remained open for more than one year, yet no remedy has been made available. Despite the manufacturer acknowledging the safety defect, I continue to operate a vehicle that presents significant safety concerns because the defect has... Read more
Incident date: Jan 9, 2025
I purchased my vehicle from Ideal Hyundai on 04/23/26. On 06/22/26 (less than 2 months later), I was driving to work and the car started to lose power. The display said to check hybrid system and stop safely. After 10 minutes, I was able to drive the car 3 more miles to work. I took it to Ideal Hyundai the next day. I got the car back on 06/26/26 after they said they address the issue and the o... Read more
Incident date: Jul 15, 2026
Subject vehicle has 11919 miles. The vehicle is less than three years old and covered under factory warranty. While driving 35MPH, engine suddenly did not respond to throttle. This engine stopped. Driver was able to coast to roadside. After OnStar analysis, engine control computer logged code 'P129F - An issue has been detected in the Fuel Management System used to maintain, control and monit... Read more
TOYOTA
HIGHLANDER
(2015) - FUEL/PROPULSION SYSTEM
Jul 21, 2026
Incident date: Jul 21, 2026
Fuel tank leaking at inlet port, dripping gasoline on the driveway and making vehicle not drivable due to the risk of fire. Independent service center replaced fuel tank to fix issue. No warnings 6/25/2026
Incident date: Jan 1, 2026
Vehicle exhibits a dangerous 2-to-3-second delay/total loss of accelerator response at low speeds or rolling stops (5–15 mph). When stepping on the gas pedal to pull into traffic or make a turn, the vehicle hesitates completely before engaging power, even when the pedal is fully depressed. This creates an extreme crash risk when entering oncoming traffic or merging.
HYUNDAI
TUCSON HYBRID
(2023) - FUEL/PROPULSION SYSTEM
Jul 21, 2026
Incident date: Apr 27, 2023
92,000 miles my catalytic convertor went bad, had for 5 years. This resulted in lag when trying to accelerate and pull out in traffic. It cost $3,000 to fix as well as the turbocharger being broke. The blind spot detection to passenger side mirror stays on at all times and should only come on when there is an object detected in the right side blind area. I'm [XXX] old and have never ever has a c... Read more
VOLKSWAGEN
ATLAS
(2023) - FUEL/PROPULSION SYSTEM
Jul 21, 2026
Incident date: Jul 17, 2026
Fuel tank leaking on the ground. Tank leaking at inlet connection Vehicle at Sunset Dodge for tank replacement, waiting on back ordered fuel tank no warning tank started leaking 7/10/2026
TESLA
CYBERTRUCK
(2024) - FUEL/PROPULSION SYSTEM
Jul 21, 2026
Incident date: May 1, 2026
Fuel tank leaking large amounts of fuel at tank Inlet. Can not use vehicle. Picture included I do have a video. Vehicle is at Sunset Dodge for tank replacement. Tanks are on back order 7/7/2026
Incident date: Jul 21, 2026
Fuel Tank leaking at inlet port. Leaking gasoline on ground. Vehicle is at Sunset Dodge for fuel tank replacement. Not under warranty or a recall at this time. Fuel started leaking with no warning
FORD
F-150 HYBRID
(2024) - FUEL/PROPULSION SYSTEM
Jul 21, 2026
Incident date: Jul 20, 2026
Transmission faulty, loud, clunky and hard shifting! Service transmission now alert and code P0747
Incident date: Jul 20, 2026
In March 2026, our 2017 Chevrolet Volt (89,300 miles) would not charge nor start, and had to be towed to an authorized Chevrolet dealership in Portland, Oregon. The dealership diagnosed an internal fault in the Battery Energy Control Module (BECM) producing U26XX diagnostic trouble codes, per GM bulletin #18-NA-261, and replaced the BECM under GM Special Coverage N232432680 — GM's field remedy f... Read more
Incident date: Jul 18, 2026
My car was stalling on the highway not going over 40, a perfectly maintained 88k mile car that is stock and only used for work and light leisure. The weak engine head gasket is to blame for coolant seeping into cyclinder 3. A very known defect with the 1.5 turbocharged engines recently. The safety of me and passengers was at risk because that’s a 50mph+ highway and my car didn’t go to 50. Yes ... Read more
Incident date: Jul 19, 2026
Full brake system, Emissions System problem, and Service System malfunctioning, out of the blue. Factory Reset and System Updated performed with no improvement.
Incident date: Jul 5, 2026
The vehicle developed a strong, toxic odor of raw gasoline inside the passenger cabin and trunk area. The vehicle was brought to an authorized franchise, BMW of Sterling, where technicians performed a multi-point inspection. The technician confirmed that the factory plastic fuel tank assembly is structurally defective and leaking raw fuel from the top weld seams. The dealer provided an official in... Read more
Incident date: Jul 6, 2026
On 7/7/2026, while driving on a local road at under 600 miles from purchase (590 on odometer), the dashboard displayed a warning that something was critically wrong and instructed the driver to pull over immediately. Once pulled over, the vehicle lost the ability to shift and became fully inoperable. Multiple alerts triggered simultaneously: Drive-Start Control System, AWD System, Check Engine, In... Read more
Incident date: Jun 29, 2025
Strong odor of gasoline, followed by a crack in the high pressure fuel line. Gasoline poured out under pressure from fuel line approximately 1 foot ahead of the right rear tire. Major amount of spillage - literally several gallons within a minute or so, that eventually faded as the system lost pressure. Could have been a significant safety issue and catastrophic loss if there had been an igniti... Read more
Incident date: Jul 21, 2020
Traveling far from home, car suddenly made a rattling noise and engine shut down. Pulled over for a tow. After 2 weeks in a shop, it was determined the fuel pump was defective causing the camshaft to break. Our VIN is not under the recall but the damage was massive. GM refused to admit to pump failure / camshaft defect. Took parts to be inspected also to the dealership and they confirmed. There we... Read more
JEEP
GRAND CHEROKEE
(2022) - FUEL/PROPULSION SYSTEM
Jul 20, 2026
Incident date: Jul 20, 2026
I had just bought the car from the Dealer and was to drive it back home. I got about 30 miles from the Dealership and the check engine light came on. It stated malfunction in the awd system so now on two wheel drive then it stated start control malfunction and finally hybrid system malfunction. I returned it to the dealership and they said that the first diagnostic stated it was throwing high v... Read more
Incident date: Jul 1, 2026
Long crank start. Loss of power. Stalling. Priming fuel system 3x before cranking results in normal start. Suspect low pressure fuel pump failure 115k km/ 70k miles
Incident date: Jul 20, 2026
When i go to accelerate i lost power and then 2 seconds later car would finally go, this has happened several times getting onto freeway or just trying to pass and have almost been rear ended, i took car to dealer and no remedy available still 1 year later, my specific car has had several recalls which is ridiculos, i am not getting any help with my situation
Incident date: Jan 6, 2025
On 7/19/26, I was driving my 2022 Ford Bronco Wildtrak and attempting to turn left across oncoming traffic. When I pressed the accelerator to complete the turn, the vehicle hesitated and failed to accelerate as expected. An approaching vehicle had to decelerate abruptly and honk to avoid a collision. My Bronco is subject to NHTSA Recall 25V-455/Ford Campaign 25S75 concerning loss of fuel pressure ... Read more
Incident date: Mar 26, 2026
I am unable to shut the engine off to pump fuel into the vehicle. The purge valve has been replaced, that maf sensor has been cleaned the leak detector pump has been changed. The vehicle will shut off and go into low power mode while driving on Highway, the idling is rough. The check engine light will not go off. The code is reading Po171.
Incident date: Jul 8, 2026
I am reporting a serious safety defect and unreasonable delay in addressing it under safety recall N252494000 (L87 Engine – Loss of Propulsion). My GMC Yukon has an illuminated check engine light and is now also overheating. According to GM’s own customer service r, this can lead to knocking, unusual engine noises, hesitation, high RPMs, abnormal shifting, reduced propulsion, and sudden loss o... Read more
Incident date: Mar 15, 2026
My check engine and ICS sensor lights came on. My diagnostic shows a failing fuel pump exactly as recall 20TA02. My car is not on the recall list but is presenting the same issue. I was driving on the road when this occurred and my car started stalling and jerking on the road. I had to quickly and safely exit the road and go back home.
Incident date: Jul 16, 2026
On July 19, 2026, I was driving my 2022 Chrysler Pacifica Hybrid on E-470 at approximately 75 mph. Without warning, the dashboard displayed "Stop Safely. Vehicle Will Shut Off Soon," and the amber check engine light illuminated. At the same time, the vehicle immediately lost all motor power, began slowing, and did not respond to accelerator input. There were six occupants in the vehicle, including... Read more
Incident date: May 20, 2026
You have this… I am informing you that I am moving forward with pursuing legal representation and am onboarding THE SIMON LAW FIRM, P.C. In [XXX] to manage my claim. Moving forward , I request that any upcoming physical inspections as well as the raw Bosch.cdr date generated by [XXX], be coordinated in conjunction with my incoming legal counsel . Thank you [XXX] [XXX] [XXX] INFORMATION REDACT... Read more
Crash
Incident date: Jul 19, 2026
I was driving my 2024 Jeep Wrangler 4xe on a public road when the vehicle experienced a sudden loss of propulsion. Before driving, the check engine light was illuminated, and the air conditioner was blowing hot air instead of cold. Shortly after pulling onto the roadway and while approaching a stoplight, the vehicle lost power while it was still in motion and became inoperable, requiring it to be ... Read more
Incident date: Jul 16, 2026
I bought this vehicle in XXX with about 39k miles. About a year after purchase, I began smelling gasoline in my garage after I filled the tank. I have consulted Corvette forum ([XXX]) and find this is a common problem. If I fill the tank more than halfway, it seems to occur consistently. I recognize this car has no warranty, but this seems to be both common and a serious safety concern. INFORMATIO... Read more
Incident date: May 1, 2026
The Core Symptoms: "The high-pressure fuel pump is leaking internally. Raw gasoline is flooding into the engine oil crankcase, causing severe fuel dilution. The engine air filter is physically soaked in raw fuel and smells strongly of gasoline." My engine is always extremely hot after I have only went 15 mins away from home. Sometimes takes over two hours to cool down. The Safety Risk: "When att... Read more
Incident date: Jul 15, 2026
I own a 2015 Chevrolet Silverado 3500HD Duramax diesel. At approximately 130,000 miles, the high-pressure CP4 fuel pump failed internally, sending metal shavings throughout the fuel system and contaminating major components. The truck suddenly lost power on the freeway and became inoperable without warning. I was barely able to get out of traffic before it had to be towed to a Chevrolet dealershi... Read more
TOYOTA
HIGHLANDER
(2023) - FUEL/PROPULSION SYSTEM
Jul 19, 2026
Incident date: Jul 1, 2025
Mild hybrid vehicle that was purchased 4/20/2026. Volvo service states incident on 06/10/2026 was caused by vehicle running overnight in enclosed garage. Volvo also states that cause was due to item inserted into drivers seatbelt buckle. No warnings posted regarding this would cause the vehicle to turn on once car was parked and driver door shut and run continuously throughout the night in an encl... Read more
Incident date: Feb 17, 2026
the gas cap O ring recall was repaired previously by Casey Subaru of Newport News, VA. (I live in [XXX], purchased the vehicle in [XXX] at Ourisman Subaru) I filled my gas tank the night before this leak occurred. I noticed the smell of gasoline in my car at approximately 08 AM on the way to work. It was mild No obvious exterior leak. I drove my 25 commute to Williamsburg, Va. Upon leaving work... Read more
HYUNDAI
ELANTRA GT
(2017) - FUEL/PROPULSION SYSTEM
Jul 19, 2026
Incident date: May 21, 2026
There is a recall associated with this model that causes catastrophic stoppage without any ability to drive. My vehicle VIN does not have a recall according to your site. Despite this, my vehicle catastrophically stopped multiple times. It was repaired at least three times and still stopped in the middle of the highway. My partner and I were stopped on I-85S with no ability to move, honk, put on h... Read more
Incident date: Jun 10, 2026
What component failed: The “regen on demand” switch broke while using it. Safety: This incident put me, the occupants of my vehicle (my children), and the vehicles around me at risk. Reproduction: There was no need. It is exceptional obvious that the switch is broken and has failed. Inspection: The truck and broken switch were observed by the dealership that services the truck. ... Read more