Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Dec 31, 2024
Purchased a 1990 f150, having associated problems with fuel pump regulator, fuel is being transferred from rear tank to front tank, and causing spillage, (recall) electrical issue in dash with wipers which may cause fire to steering column, (another recall associated issue) took said vehicle into Ford dealership on Andresen in Vancouver Washington USA, service tech refused service saying truck is ... Read more
1 injured
Incident date: Dec 31, 2024
There is a recall on 2017 Ford Fusion's torque converter. I currently have a 2017 Ford Fusion. After inspection at a Ford service dealership, the "torque converter clutch internally failed filling the transmission filter with metal debris and starving the pump for fluid causing debris to go throughout the transmission." The problem with this, is that even though it's list as a recall for ,y specif... Read more
Incident date: Dec 30, 2024
Driving on the highway the car entered limp mode allowing only 30 mph. Messages "stop vehicle and check power supply" with 12V battery indicator. Classic ICCU failure.
Incident date: Dec 16, 2024
Hi pressure fuel pump stopped working while driving. My mechanic gave me the defective part in case someone wanted to inspect it. At the time of failure, the car suddenly entered "limp" mode and fortunately I was able to pull over to the side. When I tried to get moving, the engine jerked and sputtered to a maximum speed of about 15 mph. All the lights on the dashboard lit up and flashed. War... Read more
Incident date: Sep 22, 2023
I reported to the dealership that my vehicle was lunging forward when travelling at slow speeds (example in a parking lot). Very jerky. The dealership validated that my vehicle drove no different than other vehicles of this year, make and model. There were no codes or lights that displayed. After multiple visits, an issue with the fuel sensor would be identified, as well as the purge valve, ho... Read more
Incident date: Dec 31, 2024
The Head Gasket failed on my vehicle, and began to burn coolant and overheat my engine. Upon description of the issue, a dealership mechanic was able to diagnose the issue. The sudden failure of my vehicle due to overheating while driving was extremely risky, and I had no indication that the issue was a head gasket until a dealership mechanic was able to look at my vehicle after being towed. I had... Read more
Incident date: Dec 31, 2024
I reported to the dealership that when my vehicle was cold, it felt odd shifting. The RPMs would go up, but it felt like there was no power to the vehicle. At the same time, I advised that when the car was idling first thing in the day it felt like it would stall out. There were no lights on in the vehicle or codes for the dealership to read. After testing, the dealership advised the vehicle w... Read more
GRAND DESIGN
SOLITUDE
(2023) - FUEL/PROPULSION SYSTEM
Dec 31, 2024
Incident date: Dec 21, 2024
I advised the dealership that all of the warning lights came on after backing out and putting my car in drive. The vehicle completely stalled out. The engine light was on. The vehicle had been at the dealership at least two other occasions (with no indication from the vehicle that there was an issue, no lights, no codes, no messages) and drove "like other vehicles of the same year, make and mod... Read more
Incident date: Dec 15, 2024
Previously had reported an issue with my vehicle feeling as though it would stall out, especially upon first driving or low speeds. Had visited the dealership multiple times, however, the vehicle did not have any lights or error codes. Eventually, all lights came on to identify there was an issue with the low fuel pressure sensor and that was resolved 9/2021. Visited the dealership again 10/202... Read more
Incident date: Nov 13, 2024
I took my car to the dealership because the stalling continued, it seemed like it was happening after filling up with gas, especially when having been on E prior to fueling. There were no lights on in the vehicle, and there were no codes coming from the vehicle. When dropping it off at the dealership, I had just gotten gas and had the issue, so I was at 89% full. The dealership was not able to ... Read more
Incident date: Mar 23, 2022
I took my car to the dealership because it was idling rough and then would stall out with the battery light on. In addition, it would not come out of park. Upon turning it off and back on, it would shake and run rough, before stalling out. After that, it started up and drove fine. The dealership was unable to duplicate this issue, there were no lights and no codes. The vehicle was driven with... Read more
Incident date: Dec 5, 2024
I took my vehicle to the dealership because it would stall out while idling and the warning lights would come on. After restarting the vehicle, it would drive fine. It would stall out in random places, typically at a low speed. Upon arrival at the dealership, they looked for codes and lights (there were none) and attempted to recreate the issue (they were unable to). They checked the stored da... Read more
Incident date: Dec 31, 2022
I took my vehicle into the dealership after identifying that when putting fuel in, the vehicle was prone to stalling after getting fuel (typically when fueling from E). I brought the vehicle to the dealership extremely low on fuel, at which point they were able to recreate the issue and were able to identify an error code. The fact that I had brought the vehicle in at least 8 other times and the... Read more
Incident date: Dec 31, 2024
The dealership replaced the fuel pump & now numerous dash lights are on. When the fuel pump gets replaced does the recall cover the fuel filter?
Incident date: Dec 27, 2024
The fuel injectors failed and were leaking. All warning system lights displayed and scrolled thru dash. We took to Honda dealership and are awaiting repairs. A fire hazard was present from leaking fuel and hazardous condition from lose of power as engine running rough and misfiring.
HONDA
ACCORD HYBRID
(2023) - FUEL/PROPULSION SYSTEM
Dec 31, 2024
Incident date: Dec 31, 2024
Car keeps turning off every time I start it and won’t stay on
Incident date: Dec 29, 2024
Almost caused a major accident when High Pressure Fuel Pump failed unexpectedly while driving. Good thing my family was not in car when this happened. This is completely unacceptable and should be recalled on this vehicle just like many others of this model. I have included picture of metal shavings in fuel system from high pressure fuel pump failure.
HYUNDAI
SANTA FE PLUG-IN HYBRID
(2023) - FUEL/PROPULSION SYSTEM
Dec 30, 2024
Incident date: Dec 5, 2024
Refueling vehicle has become a hazard due to repeated overflow out of fueling stem of vehicle. When inserting gasoline fuel nozzle from gas station pump and squeezing gas fuel nozzle handle the gasoline does not enter tank but rather spurts out around the fuel nozzle spilling down the side of the vehicle and onto the ground and onto the shoes and clothing of the person fueling the vehicle. Refueli... Read more
Incident date: Mar 15, 2024
This is my 2nd complaint re: the same issue. Loss of power during driving. Unable to accelerate. I need to pull over shut off the engine and turn it back on.
Incident date: Dec 28, 2024
Loss of propulsion. Vehicle will not start/move. If vehicle does turn on , it will not turn off. Vehicle has been having reduced propulsion issues for multiple years (taken to dealer many times) that dealership has refused to do a HV battery capacity test while under warranty, even after leaving with them for multiple months they claimed they could not replicate error. On day of pickup error prese... Read more
Incident date: Feb 6, 2024
Fuel pump. Is lagging up hills sporadically. Called numerous times but started documenting on 12/20/24 12/30/24. Odaniel honda of omaha is dealer that failed to give me an appointment or a timeframe on completion or even make appointment to address this issue. Put my name on a list was all they were offering but when asked where I'm at on the list they couldn't answer that question.
Incident date: Aug 1, 2024
SERVICE BULLETIN # 14-002-14: Fuel tank "roll over" valve failed immediately after fill-up saturating the purge solenoid and dryer canister for the fuel vapor vent reburning system. This service bulletin described failure caused liquid fuel rather than vapor to be dumped into the intake manifold stalling the vehicle in traffic in unsafe conditions. The car was towed to Beamon Dodge at 1705 S. Chu... Read more
Incident date: Dec 15, 2024
I've took my lease vehicle too dealer for the same problem 3 time car shake no matte what speed check engine light flashes code P0302 cylinder 2 misfire
Incident date: Dec 30, 2024
We were driving down the highway when the ford escape shut down and the the check engine light came on for the Evap system several parts have been replaced but I get the same code and the car is dying at idle and losing power a different times while driving
Incident date: Dec 19, 2024
My vehicle is subject to NHTSA Recall Number 23V-858, Honda Campaign Number YGK, Service Bulletin Number 24-009. I have received multiple notifications via US mail from the American Honda Motor Co, Inc., Automobile Division notifying me of a recall of the fuel pump. The first notice was received in February 2024 with instructions to contact my local dealer as soon as possible. I first began conta... Read more
Incident date: Oct 26, 2024
I received a letter in October 2024 about an inoperable fuel pump and a recall for the vehicle. However, after 3 months, the dealership does not have the fuel pump replacement pump and does not know when they will receive the part. As a result, I am still driving the car with the fuel pump issue.
Incident date: Dec 7, 2024
The fuel tank strap bolts became loose and fell out, causing the fuel tank to drop. The vehicle has the original fuel tank and to our understanding, it has never been removed. We purchased the vehicle new and are the only owners.
Incident date: Dec 30, 2024
I received a notice from Acura that the defective fuel pump replacement parts are now available and I should schedule the free repair with my dealership. When I called my Acura dealer (Chapman Acura) in Tucson, AZ I was told they did not have any parts. When I asked if they could let me know when they would be available, I was informed they did not know when any replacement parts would be availa... Read more
Incident date: Dec 28, 2024
Engine came on and off twice, car was smelling like gas and driving rough. Tried to put gas in car and it would not take the gas, it wasted all over car. I checked my back seat and felt it was hard and sitting right so I looked under and the seat was lifted. After doing research, I learned I have an expanded fuel tank. Not only that but there has been a recall on it that I was unaware of, I took t... Read more
Incident date: Dec 1, 2017
Dash Warning: Check Engine Light, "Engine Power is Reduced!" and Traction Control. Code Reader Results: P2138 (APP) Accelerator Pedal Position Sensors - Not Plausible. Replaced with NEW OEM Part(s) - APP, Electrical Throttle Body and M15 Fuse - which did NOT fix issues and now due to safety concerns (further damage to vehicle and personal preservation) will be towing to dealership for diagnosis.... Read more
Incident date: Sep 15, 2023
My vehicle is leaking gas from hose and it was already repaired but still happening. Only getting worse and I saw that it's recalled twice however mine is saying no recalls.
MERCEDES-BENZ
C300
(2008) - FUEL/PROPULSION SYSTEM
Dec 30, 2024
Incident date: Sep 17, 2024
Stopped at stoplight. Engine start/stop was selected on and stopped engine per usual. Released brake and engine didn’t restart leaving vehicle un-powered in traffic. Shifted to park. Let vehicle recycle on/off power a few times. Engine was able to be restarted several minutes later. This happened before ~1 year ago and dealer replaced aux battery and torque sensors but couldn’t replicate fai... Read more
CHEVROLET
SILVERADO 1500
(2024) - FUEL/PROPULSION SYSTEM
Dec 30, 2024
Incident date: Nov 4, 2024
Driving on an [XXX] near St Pauls NC at 70mph the engine shut off. Annunciator came on stop now engine is quitting. Check engine light came on. We were in a construction zone so there were barriers blocking the shoulders. We were in a high risk of someone behind ramming into us. We coasted to the exit which was 1/2 mile away. We exited at 2mph. We were very fortunate that no one from the rea... Read more
Incident date: Aug 15, 2023
After performing the 95B recall, within 20-30 miles of driving the CEL came on. After powering off and back on the “service charging system” alert displayed on the dash. The vehicle seemed drivable however, and I proceeded to drive it to the dealership two days later which is about 4 miles away. In multiple instances when trying to accelerate from a stop the vehicle would not accelerate to mor... Read more
HONDA
CR-V HYBRID
(2023) - FUEL/PROPULSION SYSTEM
Dec 29, 2024
Incident date: Dec 2, 2024
My car that i just recently purchased, has an active recall on the fuel pump and it has now been more than 60 days with no remedy. My car is leaking and i fear everytime i drive that it may catch on fire if the fuel leak occurs in the presence of an ignition source.
Incident date: Dec 6, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? I would like to add my experience to others that are currently being investigated under NHTSA investigation PE24007. I have the same experience with my Versa - after the vehicle stalls, it is significantly under-powered and even with the throttle completely open in third gear, will not accelerate ov... Read more
Incident date: Dec 9, 2024
Three fuel injectors out of four have failed in a year’s time frame. Car shakes, stalls, hesitates, and is dangerous to drive. Waiting for fourth injector to fail.
Incident date: Dec 27, 2024
I was driving the car and suddenly the car started accelerating on it's own. No cruise control was on . My wife was in the passenger seat and it was lucky as I did not panic , just taped on the brakes to slow down. This happened many times until we got home and it is dangerous and scary, also this is a know problem with this model car. No lights or warnings came on. We could have easily crashed in... Read more
Incident date: Dec 6, 2024
I was driving approx 15 MPH i drove through a S turn in a residential area at slow speed . Suddenly my vehicle lost power and I hit a parked car . The right front corner was damaged. The driver side airbags, deployed the passenger side air bags did not deploy automatic break did not work. The safety warning did not go off . The vehicle was taken to my yard where it was later taken to a body sh... Read more
Crash
Incident date: Dec 26, 2024
On multiple occasion's the vehicle takes longer than usual to start and it suddenly starts misfiring and running poorly when I'm driving it. At one point I was turning into a busy intersection and I thought the vehicle was going to stall. I have taken the vehicle to the dealership and they have confirmed there is problem with the fuel injectors. When the vehicle runs poorly, multiple warning li... Read more
Incident date: Jun 1, 2024
While traveling at highway speeds, my Chevrolet Bolt (2020 with 20K miles) made a clunking noise followed by a loss of speed. The clunking noise had previously been reported to the dealer, but they were not able to identify any issues at the time. During this incident, however, the car ultimately lost all speed, forcing me to pull over to the side of the highway. This sudden loss of propulsion pos... Read more
Incident date: Dec 27, 2024
Every week the vehicle is saying add 1 quart of oil to continue driving
Incident date: Dec 7, 2024
Traveling interstate at 80 mph 2023 Honda CRV Hybrid with 15,500 miles had a critical power failure, and warning lights to stop vehicle as soon as safe. We had the car towed and went to Honda dealer in (Community Honda) in Lafayette, LA (traveling). They state a fuel injector failed I have seen multiple social media posts of a similar experience, but have not seen a recall listed. I wanted to ... Read more
Incident date: Dec 27, 2024
The computer module for the fuel pump failed. This caused the car to not start some days. As well as turn off in the middle of intersections after coming to a stop while in traffic. The car is currently at the dealership for 2 months now with the part on back order. Many other Chevy equinox are recalling this same part but not my vehicle. This is concerning as it seems to needed to be added to th... Read more
Incident date: Dec 9, 2024
Vehicle lost power while driving on a busy freeway and came to a complete stop and would not restart resulting in it being struck by a vehicle in the rear. More information available in the collision center pre estimate scan and full estimate.
Crash
Incident date: Dec 18, 2024
The ESC system keeps going on and off and my check engine light is on the dealership told me that it needed a fuel cleaning. Went and put heet in the as told and I have done that twice now and it did not work
Incident date: Nov 22, 2024
Purge valve stuck open causing check engine light to come on. Same as current recall on Ford Focus 2012-2018 vehicles. Ford Escapes within the same time frame should be included in the recall. Every time I fill gas there is a hard turn on since beginning of December. Then check engine light came on and code P1450.
TOYOTA
RAV4 PRIME
(2023) - FUEL/PROPULSION SYSTEM
Dec 28, 2024
Incident date: Dec 5, 2024
I purchased my 2017 Pilot new from Honda. Around 10,000 miles a code appeared and said Emissions problem and a picture of my engine. I immediately called Honda and took in to service dept. They said my fuel injectors need to be replaced and gave me an extended 150,000 warranty on injectors. Everything ok for awhile…until I hit around 60,000 to 80,000. The emissions engine light came on sudde... Read more
Incident date: Sep 18, 2023
When filling my tank, it spits gas back out of the nozzle. I’ve been told in several forums that this is a warranty issue and is to be replaced by a dealership for free. The item that needs to be repaired is a fuel filler tube. I don’t wanna spend the money on buying the part myself if this is something that is covered by the dealership through the factory. This happens every time I fill the t... Read more
VOLKSWAGEN
GTI
(2024) - FUEL/PROPULSION SYSTEM
Dec 28, 2024
Incident date: Dec 1, 2024
I got to know that I have two recalls open since October 2024. I called Honda campaign to follow up on the recalls as and I opened a case with them on [XXX]. The case number is [XXX]. I was referred to the dealer and when I contacted the dealer who sold my car, he said that he is repairing cars based on a waitlist and that parts are not available with them for both recalls. This car with its curre... Read more