Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
HONDA
CR-V HYBRID
(2024) - FUEL/PROPULSION SYSTEM
Jan 7, 2025
Incident date: Nov 1, 2024
On [XXX] while traveling down [XXX] in VA I experienced a catastrophic Bosch CP4 Fuel Pump Failure. Vehicle was towed to Marion Auto Group in Marion, VA and kept for 5 weeks to repair fuel system. We paid $6,500 once we were told the repairs were complete and picked the vehicle up. Within 50 miles of driving, the fuel system error lights/codes began again and the service engine light came on. W... Read more
Incident date: May 10, 2023
Toyota manufacturing issue-fuel line is manufactured incorrectly-had gas seeping into cab of vehicle and tailpipe. Severe safety issue Steering wheel/column sticks and almost lose control when driving due to a worn out coupler-poor design and manufacturing.
Incident date: May 31, 2024
I have had several issues with this vehicle for over 1 yr, started having issues with the vehicle 3 months after purchasing it. I was unaware of any warranties on my truck because I bought it used. Called the dealership that I bought it from and they said I didn’t have a warranty on it. The truck would lose power while driving than it would show something about exhaust issue. Finally after aroun... Read more
Incident date: Sep 30, 2024
Injector cup started leaking damaging injectors and causing cross contamination between fuel and coolant. This is a know problem for the isx and cummins should pay for the repair
Incident date: Oct 1, 2024
I was driving on a city street and slowed to turn right onto a driveway at at a private residence. As my car entered the driveway and near the end of the right turn, my car had a sudden unintended uncontrolled acceleration, continued the turn, went over a low hedge of shrubs on the right side of the driveway, continued down a short rocky incline, and landed on a large rock where the car stopped.
Crash
Incident date: Jan 4, 2025
Nov. 7, 2025 - After returning home around 4pm, I parked the car in my garage, and entered my home. Due to the sound of the fan motor which stays on after you shut off the car, it is possible that the engine was still running when I thought it was off. Please note that my garage is attached to my home. Around 1am I awoke and went into the bedroom on the far side of my home which sits directly ab... Read more
MITSUBISHI
MIRAGE
(2000) - FUEL/PROPULSION SYSTEM
Jan 7, 2025
Incident date: Jul 15, 2024
2018 VW Tiguan, 65,109 miles. Unable to add fuel to the vehicle. The filler neck would back up with fuel and even on the lowest setting, the pump would click off on back pressure. Fuel would often splash out. Gas smell or odor in and around the car. When parked in the garage, the fuel odor was strong. No warning lights or check engine lights were on. Dealer replaced B Evapcanist, A C LDPump,... Read more
Incident date: Nov 1, 2024
Rattling sound when the car is started - this is happening every time. MPG dropped from 42 to 30..
Incident date: Jan 7, 2025
Gas Pump: Over the last few months, the vehicle has stalled twice, with the engine not functioning. Upon turning the ignition switch, the starter engages and the engine cranks, but it does not sustain operation. In both cases, the vehicle was able to start and run only after numerous attempts, exceeding 10 to 15, while consistently pressing the gas pedal.
Incident date: Dec 22, 2024
Took my car to my mechanic said that coolant was draining into my 2.0 ecoboost engine in cylinder 4 causing misfire, white smoke to come out of my pipes, sweet antifreeze smell in the cabin. Have to constantly dump coolant into the car so that it doesn't over heat.when i start the car in the morning it acts as if the car is going to die if I don't hit the gas. Contacted ford, they said it was my p... Read more
HONDA
CR-V HYBRID
(2023) - FUEL/PROPULSION SYSTEM
Jan 6, 2025
Incident date: Jan 5, 2025
I was driving my 2015 Kia Soul along a 4 lane highway when the Check Engine light came on and begun to flash. The Kia began to lose about 5 mph off and then return to the previous rate of speed a few minutes later. Then it would repeat the cycle. As the vehicle lost the engine power, the steering also became very tight as if the power steering was also malfunctioning. I could also hear a slight ta... Read more
Incident date: Dec 8, 2024
UNKNOWN This morning I started my car and nine code were thrown, my car was just serviced and inspected at a Honda dealership about a week ago and nothing indicated a catastrophic issue that is presenting itself now. Nine separate codes have been thrown an emissions system, two brake system, electric power steering, vehicle stability assist, hill start assist, adaptive cruise control, collision mi... Read more
Incident date: Jan 6, 2025
This is the 3rd incident with the same issue. I lose power when on a freeway. (Other dates [XXX] and [XXX]). On [XXX] I entered [XXX] and had accelerated onto the freeway. Shortly after getting on the ramp, my check engine light went on/blinking and I couldn't accelerate anymore. I was able to pull over on the shoulder. I turned the car off, waited a minute and then turned it on again and t... Read more
Incident date: Jan 3, 2025
Went 12/21/24 Coggin Honda Orlando for oil change and they also do safety recall campaign fuel pump motor. After replacement still with problem worst because have problem starting the vehicle. When for 2 time they fix pinched o-ring, get the car worse this time my car shut off when backing up. When 3 time they change again fuel pump this time inside the car smell too much gasoline have drive back ... Read more
Incident date: Jan 6, 2025
Purchased vehicle on [XXX]. The vehicle was brand new and had 12 miles on it. I drove the vehicle home. My family and I went out to dinner and returned home and the vehicle remained in our garage. In the morning, I drove the vehicle to the gym. the vehicle was at that location for approximately two hours. I then drove it to my workplace. When I pulled into the parking lot I noticed some smoke from... Read more
Fire
Incident date: Dec 16, 2024
the fuel pump failed causing the truck to lose power and ultimately shutdown while driving down the interstate. no warning messages received. our safety was put at risk because the vehicle completely shut down causing us to almost get rear ended on the interstate this problem has been confirmed not only in our vehicle but thousands of other vehicles of the same year, make, and model.
Incident date: Dec 27, 2024
While driving, the vehicle shut off without warning. It was in-traffic when this occurred and subsequently blocked traffic. I tried to restart the vehicle many times. It would start and then die within a few seconds. Since the vehicle would not remain running, it was impossible to shift out of the "park" position. Since it was in "park", the vehicle could not be readily moved out of traffic. ... Read more
Incident date: Jan 6, 2025
- Vehicle showed error message for high voltage battery on 1/3/2025 at less than 5,000 miles. Vehicle was able to drive unrestricted (full speed and acceleration). Vehicle was able to fast charge even though the vehicle was coding for high voltage battery issue. Was informed via Chevy EV that it could be a "glitch" and to continue to drive it, charge it, and see if it would just go away. I did no... Read more
Incident date: Dec 20, 2024
with awd module. tested power ground to the module. isolated to faulty module No hill start, AWD faulty module, new purge valve
Incident date: Sep 1, 2024
Pungent gasoline odor permeating throughout the vehicle.
VOLKSWAGEN
ID.4
(2023) - FUEL/PROPULSION SYSTEM
Jan 6, 2025
Incident date: Oct 31, 2024
I was driving for uber and I smelled something biting along with my passengers, we had just gone through an area with a lot of smoke, so we figured it was that. After I dropped them off I noticed smoke billowing from my engine. The next day I had noticed my car was low on coolant, so I drove to Ace Hardware to grab some. After I put the coolant in the car I went to Publix to get some groceries and... Read more
FORD
MAVERICK HYBRID
(2022) - FUEL/PROPULSION SYSTEM
Jan 6, 2025
Incident date: Jan 3, 2025
Engine suddenly stopped running while driving and could not be restarted. It was towed to a local diesel repair shop. Diagnostics showed a catastrophic failure of the high pressure fuel pump which polluted the complete fuel system with metal.
Incident date: Jan 6, 2025
Vehicle stalled without warning, and I was advised by a mechanic that the fuel pump control unit was reporting a fault through the onboard diagnostics port and the check engine light on the dashboard. It was necessary to replace the fuel pump control unit as the defect was intermittent and subject to occur at any time the vehicle was being driven. There is no available solution save the replace... Read more
CHEVROLET
SILVERADO 2500
(2020) - FUEL/PROPULSION SYSTEM
Jan 6, 2025
Incident date: Oct 7, 2024
I am writing to formally express my concerns and dissatisfaction regarding the handling of Recall SC176 on my 2016 Kia Soul. The vehicle is currently at the Kia, yet there are significant discrepancies and unresolved issues related to the recall service history and the persistent problem described in the recall notice. Issues and Concerns: Lack of Recall Service Documentation: According to Kia Mo... Read more
Incident date: Jan 5, 2025
My issue is with existing recalls of the following: 23V-431 & 23V-858 in that replacement parts are NOT readily available according to multiple phone calls to a local dealership. The dealership responded by placing one on a waiting call list. I’ve owned this Honda Pilot over a year and have FIVE such notifications from Honda America. It is like they prefer I sell it or wreck it to get from under... Read more
Incident date: Jan 6, 2025
Recall is from Feb. 2024. Repeated calls starting in Feb. 2024 to Vans Honda in Green Bay, WI. Called 4 or 5 times and talked to a Service Rep. They are responded that they did not have the part needed to fix the issue and did not know when the part would be available. The ALL said that I would be contacted as soon as the part was available to set up an appointment to have the defective part repl... Read more
Incident date: Oct 24, 2024
gasket around fuel pump failed allowing gas to pool on top of fuel tank under the back seat on passenger side . this resulted in a strong "gas/fuel" smell from fuel vapors colecting inside the car and the obvious risk of ignition/explosion and negative health effects of breathing said fumes .the vehicle has not been inspected yet because we are afraid to start the vehicle let alone drive it to the... Read more
LAND ROVER
RANGE ROVER VELAR
(2018) - FUEL/PROPULSION SYSTEM
Jan 6, 2025
Incident date: Jan 1, 2025
Recent recall 95B was performed December 15th, 2024 on my Jeep 4xe. The vehicle passed the road test involved with the safety recall to detect a defective high voltage battery. On December 26th, within 100 miles of the recall test being performed, the vehicle cruise control involuntarily shut off, check engine light illuminated and the vehicle lost power on the freeway. We were able to return home... Read more
Incident date: Dec 20, 2024
After 95B (hiVolt battery recall) Car has had two system warnings - check hybrid system. Second time i was on fwy, high rush hour traffic and it was raining hard. Car made a big clunk sound (? Transmission shift or engine shift from hybrid elect to gas. Large red wrench displayed. Both times error messages went away after 1min or so. There were no stored messages displayed on computer dashboard... Read more
JEEP
GRAND CHEROKEE 4XE
(2022) - FUEL/PROPULSION SYSTEM
Jan 6, 2025
Incident date: Jan 5, 2025
I've read many problems with not being able to put fuel in the truck, I am experiencing that exact problem. You can't pump gas into the tank. The nozzle shuts off immediately, after .15 cents or so. No engine codes to help diagnose the problems.
Incident date: Dec 6, 2024
Propulsion Power Reduced and car had trouble breaking and would stall for a moment. Will not let me use the EV range even though the ev battery is at fully charge.
Incident date: Jul 10, 2024
I am writing to express a serious safety concern regarding the Mercedes-Benz GLK 350, particularly related to the fuel pump system under the rear passenger area. It has come to my attention that the fuel pumps in these vehicles emit a strong, unpleasant odor every time the car is refueled. As a safety engineer, I can confirm that this poses a significant risk to both the driver and passengers. I ... Read more
Incident date: Nov 28, 2024
My 2017 Elantra with 107,000 miles (it has a 100,000 mile powertrain warranty) on it has just experienced the same issue as all of the other Hyundais that have been recalled. I was driving on Xmas evening 2024 and started hearing my engine making noises I had not heard before when excellerating but then they would go away. On my way home the check engine light went on for a couple of minutes but t... Read more
LAND ROVER
RANGE ROVER
(2016) - FUEL/PROPULSION SYSTEM
Jan 5, 2025
Incident date: Apr 2, 2022
I bought the 2021Lincoln Nautilus in Aug 2024 with only 54000miles. I was leaving the dealership and driving home with my suv & noticed that the suv was slightly trembling. Since then, I realized that my vehicle would tremble once I put gas in it, and this would happen at any gas station. Secondly, once I pump my gas, the truck does not cut on at first. I have to attempt cranking it two times be... Read more
CHEVROLET
SILVERADO 1500
(2019) - FUEL/PROPULSION SYSTEM
Jan 5, 2025
Incident date: Jun 12, 2024
The safety issue I have is that my truck will display hesitation in moving forward or accelerating. I have been in a few intersections trying to turn left and when pressing on the gas pedal there is a delay in responding to the gas pedal being pushed. I’ve discussed this with the dealer and was informed that this is normal behavior. The dead pedal has me very concerned for my safety and the safe... Read more
Incident date: Jun 2, 2024
There is a hesitation when applying a gas pedal after a stop or rolling stop. This is a safety issue when trying to merge into traffic as the small delay in acceleration can cause an accident. The dealer stated that this is normal operation for the vehicle.
Incident date: Jun 12, 2024
My car engine light has been on for months and im unable to get a inspection because of my fuel pump recall. My car has stalled multiple times on the road and is a cery serious safety issue. I have contacted honda multiple times about this and they keep saying they do not have the parts its been well over a year since i have received this recall notice and over 6-7 months since my engine light has... Read more
HYUNDAI
SANTA FE PLUG-IN HYBRID
(2022) - FUEL/PROPULSION SYSTEM
Jan 5, 2025
Incident date: Jan 2, 2025
Accelerating from a stop sign when the vehicle stalled and hesitated to go for approximately 2 seconds. The vehicle eventually accelerated with no issues afterwards. Cross traffic was nearby and had to slow down so my vehicle could clear the highway.
Incident date: Jan 5, 2022
Sorry for my bad English, I am from Quebec, in Canada. On [XXX], our jeep wrangler 2023 burned. The 95B recall was process on December 19th 2024. The battery burned, no flames were visible, only chemical fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Fire
Incident date: Jun 22, 2024
I was driving on the interstate [XXX] when the car (2015 x3 BMW xDrive28d) went into neutral out of nowhere and the car completely stopped and never came back on. I was just about to get off of the next exit and did not make it I was stuck in the middle of the interstate scared no one would pull over to help me it was dark when all of this was taking place cars were speeding and would come up on t... Read more
Incident date: Dec 23, 2024
The motorized charge port door no longer opens. There is no manual operation rendering the vehicle unable to charge. This presents a potential hazardous situation if the error occurred during a road trip where there are greater distances between charging stations and services. GM customer service and OnStar could not resolve the issue when contacted.
Incident date: Nov 20, 2024
THROTTLE LAG WHEN PRESSING GAS PEDAL. THIS HAS HAPPENED ON MULITIPLE OCCASIONS. THIS HAS BEEN HAPPENING WHEN I COME TO A COMPLETE STOP. NO WARNING LIGHTS INDICATING THIS. I FEAR THAT IF THIS DOES NOT GET FIXED MY FAMILY AND I WILL BE SEVERLEY INJURED OR MAY END UP DEAD. I TOOK IT TO 2 TOYOTA DEALERS. ONE IN SAN ANTONIO, TEXAS AND ONE IN DEL RIO, TEXAS THEY BOTH SAID, "WE SEE NOTHING WRONG. AND TO... Read more
Incident date: Dec 5, 2024
While highway driving, engine suddenly lost power and car could not exceed 5 mph. Was able to get off at next exit and get to a local garage. Mechanic inspected. Bolt connecting high pressure fuel pump to cylinder sheared off leaving bolt body in cylinder, bending fuel pump and caused oil to spray over entire engine compartment. Repair unlikely. Engine will likely need to be replaced. Car has al... Read more
CHEVROLET
EQUINOX EV
(2025) - FUEL/PROPULSION SYSTEM
Jan 4, 2025
Incident date: Jan 2, 2025
Vehicle has a long crank time. Vehicle will not start after approximately 10 seconds. The vehicle will start on the second try. There is a strong smell of fuel after that. I have taken the vehicle in multiple times with the dealership saying nothing is wrong or they can’t duplicate the problem. I have showed the dealership videos of it happening and feel that they are not taking it seriously. Th... Read more
Incident date: Jan 1, 2014
It’s been over a year my vehicle has a recall for the fuel pump module and it has not been replaced. I have taken it to Honda multiple times and I am told they do not have the part. I did read the information provided on your website. What has to happen in order for the fuel pump module to be replaced?
Incident date: Dec 23, 2023
Hesitation upon acceleration causing dangerous situations and have almost been in an accident 3 times.
CHEVROLET
SILVERADO 1500
(2022) - FUEL/PROPULSION SYSTEM
Jan 4, 2025
Incident date: Nov 21, 2024
Been having an issue with a check engine light and a popping noise in the from the front of the vehicle for about two years. Took it to the dealership more than 3 times over that span and every time they discovered it was caused by something different..during the July of 2024 while driving on the interstate a loud pop noise was made from the back and my children complain about the seat lifting…s... Read more
Incident date: Dec 30, 2024
All of a sudden I was driving and every light on the dash lit up the car starting stalling and shut off We replaced the spark plugs and the coils because they told us that was the problem and it's still doing the same thing quite a few people that are having this issue got a recall letter.. I never received a recall for this problem And every time I put my VIN number in it's saying zero recalls so... Read more
Incident date: Dec 29, 2024
Cruise control fails constantly, has trouble picking up speed going up hills. Can't maintain speed on hills and sloaps. Gave to dealership for two months said it was fine only for them to tell me they had no mechanic. Engine continues to fail and they won't check for new recall for free on my car. My check ending light is currently on, I believe it is the same issue with the other Ford Focus recal... Read more
Incident date: Jan 3, 2025
The contact owns a 2013 GMC Sierra 2500. The contact stated while driving 60 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to coast to the side of the road, where a mobile independent mechanic diagnosed that the fuel pump had failed. The mechanic determined that the entire fuel system assembly needed to be replaced. The vehicle was not repaired. The vehicle... Read more