Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Jun 1, 2024
I was driving in the highway, at ~70mph with cruise control on when the error popped up. The temp was been 47-52°F. I got a message saying Service High Voltage System. I thought nothing of it and proceeded with rest of my trip. I went to even colder conditions and got down to 28°F at one point. I noticed that in the car, the AC was not working, it was only blowing cold air from outside. Event... Read more
Incident date: Jan 22, 2025
I am a [XXX]. I contacted Honda customer service to escalate my situation. I have not yet received help from the Winston-Salem Honda dealer as of 9:00 a.m. on 10/18/24. I have complained to the Department of Justice's consumer protection division. I have sent documentation. I reached out on Facebook. I was last contacted by Dallas, even though Mike's name is on my last paperwork. This is suspiciou... Read more
Incident date: Jul 15, 2024
When driving on the highway and pressing down on the gas pedal, the bronco immediately stalled without warning. The vehicle gradually slowed down and I was unable to do anything except turn the wheel. I was lucky that there was a shoulder to pull over to. (This time of year there are tons of spots on the highway that there isn't a shoulder to pull over to and could have posed a HUGE safety issue!)... Read more
Incident date: Aug 16, 2024
Recall notice received February 2024. Contacted dealership in September 2024 for appointment to have recall completed. I was told no parts would be available in January 2025. Called in January 2025 and cannot get an appointment until May 2025 at two different local Honda dealerships. Outrageous safety neglect!
Incident date: Mar 1, 2024
BECM failure leaving car stranded in traffic with no ability to move under its own power.
POLESTAR
POLESTAR 3
(2025) - FUEL/PROPULSION SYSTEM
Jan 31, 2025
Incident date: Jan 20, 2025
The vehicle just slows down and will not go while driving it. This could cause wrecks while driving and car just slows down and won't go. This has a cvt transmission that needs to be recalled. Nissan dealers and other automotive shops have said the cvt transmission in Nissans need to be recalled.
Incident date: Jun 24, 2024
Fuel pump went bad and needed to be replaced.
MERCEDES-BENZ
E350
(2010) - FUEL/PROPULSION SYSTEM
Jan 31, 2025
Incident date: Sep 27, 2024
My CRV 2019 EX Honda is losing power while drivng. It is very concerning since it is happening very often and it can reduce all of a sudden the speed while driving on a highway. I have to stop the car, turn off and then on again to continue. I went to see if there was a recall, but no recall for my car. They say I should change the gas cap but I am not sure that will solve the problem since ... Read more
Incident date: Jun 20, 2022
Propulsion System Failure light came on and vehicle lost all cabin heat. This occurred in winter (January) and since there is no heat all vehicle windows fog over, obscuring the view of the road and other drivers. All vehicle occupants are also at risk of exposure due to complete lack of heating in sub-freezing January temperatures.
Incident date: Jan 1, 2025
I was driving down the road out of town about 3 hours away from home when I heard a beep and car started to stop, later finding out it was going into “limp mode”. It was then towed to a car shop which was not any help, they stated that they didn’t know what was wrong with it and that I needed to take it to Honda down the road 2.5 miles that it just needed a system update; very mistreated and... Read more
Incident date: Jan 10, 2025
Subaru puts on plastic fuel tanks, and overtime the connections that connected to the car that are metal will rub a hole into the fuel tank and caused leaking. If you park this in a garage a puddle will form any spark, such as a outlet will ignite the garage and blow up the house.
Incident date: Jan 20, 2022
Adaptive Cruise control - Collision Mitigation - Road Departure Mitigation - Vehicle Stability Assist - Hill Start Assist - Electric Parking Brake - Tire Pressure Monitoring.
Incident date: Jan 31, 2025
What component or system failed, and is it available for inspection upon request? The following component failures occurred in my 2020 Jaguar F-PACE (VIN [XXX] ): Electrical System – Driver-side wiring harness short circuits near the footwell, disabling door locks/window controls. Cooling System – Bleed pipe and expansion tank coolant leaks triggering low-fluid warnings. Battery System – Ene... Read more
Incident date: Jan 24, 2025
The vehicle was dropped off on 12/26/24 at Planet Ford to have 2 recalls fixed. One being the electric power steering and the other being the fuel delivery module flange. A loaner vehicle was asked for, but not provided. The dealer said to contact Ford, and Ford said it was up to the dealer to provide that or rental assistance. The service personnel said after a few weeks and talking to Ford engin... Read more
Incident date: Dec 26, 2024
Says that my car is simply just dead smells like gas when trying to start up and shakes but doesn’t start up
Incident date: Jan 29, 2025
55,000 miles and start the car it shakes and engine light comes on. My plugin said misfired cylinder so we Take it to Apple ford in maplewood, mn and they say it has coolant in engine cylinders and need to replace the engine for about $7500 and it’s not drivable they said. Internet has many lists of this complaint for my engine but still no recall. I’ve had it parked since waiting.
Incident date: Dec 23, 2024
Vehicle goes into limp mode, limited power, flashing check engine light This happens after extended period on highway (hour or more) below 20 degrees F. When you exit highway and come to a stop. All good as soon as you try to accelerate CEL starts flashing and I have reduced power. To correct this. The vehicle has to be shut off and restarted. This means it happens when pulling out into traff... Read more
POLESTAR
POLESTAR 3
(2025) - FUEL/PROPULSION SYSTEM
Jan 30, 2025
Incident date: Jan 30, 2025
For 2 1/2 months, every time I pump gas, I couldn't get the car to start without revving the engine. I took it to the Ford service center, and they informed me that it's the Canister Purge Valve that needed to be replaced. They also mentioned that they have seen a lot of cars with the same issue.
Incident date: Nov 1, 2024
I purchased a Honda Prologue from my local dealer with just 8 miles on it. At 97 miles, multiple warning lights appeared, including "Service High Voltage System" and "Service Vehicle Soon." Additionally, the vehicle would not allow me to charge the battery once these warnings were displayed and acceleration was reduced. I took it to the dealer, where they diagnosed an overcharged AC system causin... Read more
Incident date: Jan 30, 2025
While driving down the freeway at around 60 mph, I sharply accelerated to negotiate traffic and my vehicle lost power and the check engine light was flashing. I was able to roll to an exit ramp where i could barely get up a slight incline. I was able to get out of traffic but at speed of less than 5 mph. It sounded like the vehicle was running on two cylinders. I pulled over and turned the car ... Read more
Incident date: Jan 30, 2025
The components in the N28 / NHTSA 13V-234 recall did exactly what they were recalled for. My check engine light came on a few months back so I brought it to be diagnosed at a parts store and diagnostic scanner listed P codes for possible O2 sensor. I brought my 2013 Jeep Wrangler Sport into a Jeep dealership(#1) in Friday, November 1st, 2024 and upon the first inspection, they found a couple of is... Read more
CHEVROLET
SILVERADO 2500
(2020) - FUEL/PROPULSION SYSTEM
Jan 30, 2025
Incident date: Oct 1, 2023
In February 2024 we received a safety recall from Honda stating the fuel pump could prevent an engine from starting, cause a vehicle to lose drive power, or stall while driving, increasing the risk of a crash or injury. It has been a year and we have not received any notice of replacement parts. Honda is producing new cars but cannot correct a problem with a 2019 car?!!! It should not take a ye... Read more
Incident date: Jan 30, 2025
I was driving in hybrid mode at approximately 50 mph gently accelerating up a gentle hill. All of a sudden, the vehicle lost a significant amount of its motive power and experienced a significant shudder. The power delivery to the vehicle was significantly reduced for 2-3 seconds, puting myself and family at significant risk. The red service hybrid system light lit up on the dashboard and blink... Read more
JEEP
GRAND CHEROKEE 4XE
(2022) - FUEL/PROPULSION SYSTEM
Jan 30, 2025
Incident date: Jan 29, 2025
Car makes loud humming noise when accelerating and safety break go off for no reason when backing up or parking . I try put gas’s but it doesn’t let me keep the nozzle in . Gas’s light always going off
Incident date: Jan 30, 2025
the CP4 fuel pump sent metal shavings into the fuel injectors and the engine quit. no warning light came on at all. the entire fuel system had to be rebuilt. This happened in the middle of the night on [XXX] in shreveport LA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jan 1, 2010
Vehicule does not respond when push the gas pedal. There is a delay on the vehicule respond after push the gas. Creating false idea of not pushing the gas enough. Suddenly the vehicule react loosing control.
Incident date: Jan 30, 2025
After working on [XXX], my vehicle made it home, and wouldn't start. After jump starting, I began to drive it to the dealership. My safety, and others, was put at risk when the car began to smoke, lost power in a driving lane, and then burned down with extreme intensity. The dealership isn't helping. Ford said their Office of General Council is still looking into it, but originally denied my ... Read more
Fire
Incident date: Jan 1, 2024
I’m unable to take the car to a dealer, which is over 100 miles away, while the range of the EV is less than that. Plus I’m almost [XXX], just had hip replacement surgery. I’ve contacted the dealer, Mini US and BMW America many times and they refuse to help despite they caused the problem. I want them to pick up the car, fix the problems, and return to me. Please help! [XXX] [XXX] . [XXX] ... Read more
Incident date: Jan 24, 2025
For the last few months, various warning lights on my dashboard have lit up. It will come on and off again, but this time they’re staying on. This has been happening since I got my fuel pump recall fixed. I go to an auto repair shop for a diagnosis and my fuel injectors need replacing. I believe the faulty fuel pump caused the injectors to go bad. My car stutters when coming to a stop and jerks ... Read more
Incident date: Jan 30, 2025
There is an active recall for my fuel pump and I’ve tried several times to get it fixed and they refuse to fix it
Incident date: Mar 25, 2024
While using the remote start feature to warm car in attached garage (with door open), car started then after a minute stalled out. I tried to remote start again and it did not start. went to vehicle to start with key fob present, as I went into attached garage there was a strong odor of gas. started vehicle and removed outside of garage to find a huge puddle of gas on ground in attached garage. fu... Read more
Incident date: Jan 5, 2017
This car has had several recalls. On 12/9/24 I brought it to dealer re the ICCU update. Apparently what was done was just a software update. On 1/8/25 while driving 50 mph, the car suddenly lost power in traffic. Flat bedded to the dealer, they had to replace the ICCU. Todays Consumer Reports states that the ICCU recall was to replace the ICCU. Clearly the software update or check FAILED, putting... Read more
Incident date: Dec 18, 2024
There is a courtesy replacement on the main fuel injector. I just recently had to replace my turbo. No my car bogs down won't go and smells like eggs which is the catalytic converter. The injection brakes the converter which brakes the turbo and Ford is not interested in helping very much. How can
Incident date: Jan 28, 2025
Issues started in 2018 when it was bought. Before the first oil change dipstick oil level keep going 1 inch over the max level. Exhaust smells gas. Dealership said it’s nothing. Keeps happening over and over. Dealership made a recall fix but fix didn’t help. One day while on a trip, suddenly all lights warning display come on the dash, engine lost power, had to make emergency roadside stop. Af... Read more
VOLKSWAGEN
TAOS
(2022) - FUEL/PROPULSION SYSTEM
Jan 29, 2025
Incident date: Jan 28, 2025
My 2017 Acura MDX died on me 3 times in the middle of the street last year 2024, July. All the warning lights got turned on the dashboard all 3 times. Car staled and could not turn it on right away. I managed to turn it on and after few seconds turned its self off. It felt like fuel injectors were not working properly or fuel pump. I tried few more other times and got turned on and drove it home. ... Read more
Incident date: Nov 20, 2024
While driving on the highway, I attempted to accelerate up to 70 mph and the check engine light came on and the front end of the car started shaking. Had to pull over and restart the car to continue safely. This has happened four separate times at different mileage variables and each time they replace 2-3 of my fuel injectors with no explanation as to what is causing them to constantly blow. They ... Read more
Incident date: Dec 26, 2024
I was driving at about 50mph all of a sudden I got a propulsion error and my car stopped working it had no power! People had to swerve around me and I was almost hit. My car would not drive I shut it off and back on multiple times. Finally it started but would not go above 25 it was so scary. I went to the dealership they said it’s known issue since 2016 and that my miles were too high so it wou... Read more
MERCEDES-BENZ
C300
(2012) - FUEL/PROPULSION SYSTEM
Jan 29, 2025
Incident date: Jan 29, 2025
I have a 2014 R1200RT that is leaking fuel because of a warped fuel tank. VIN: [XXX] My dealer tells me that this was a problem on my years RT and that this can only be fixed by replacing the fuel tank. I was told that ethanol was probably the culprit in taking this tank down so quickly. I was also told that BMW redesigned the tank to alleviate the problem and that replacing the old tank with ... Read more
Incident date: Jan 28, 2025
On a regular basis (AT LEAST 1 x daily) I will be driving my 2019 Jeep Cherokee, and when I stop at a light, stop sign, parking spot, or the start/stop component turns off the engine, the power to my vehicle completely fails. The vehicle will turn off completely. The dash panel, radio, everything will completely turn off. This has caused me to be stuck in the middle of the street, and it also h... Read more
Incident date: Dec 9, 2024
On [XXX] I was parking in my parking spot outside my house, went to pull up 3 more inches in my parking spot when the vehicle accelerated at an extremely rapid speed, went over the high curb, up my front lawn into the tree in my front yard. It was a battle between the brake and the gas acceleration event. Then I put it gently in reverse, my car fled rapidly down into the parking lot at such a high... Read more
Crash
Incident date: Jan 29, 2025
We have had several times where we are on highway and our truck like slams on the brakes causing us to lose control. It was a recall on it and GMC fixed it and within the same week of them fixing it it happened 3 times back to back. Making my truck to force another car to steer out of my way and actually went off the highway. Thank god it was just dirt snd he didn’t get hurt or anything. But I a... Read more
Incident date: Nov 11, 2024
I feel there was intentional odometer tampering done on my car
Incident date: Mar 22, 2024
mY VEHICLE STOPPED IN THE MIDDLE OF THE HIGHWAY AND WAS UNABLE TO PUT IN DRIVE
Incident date: Jan 15, 2025
The evaporative emissions system failure involving the purge valve and vapor canister purge valve is a recurrent issue on this car and has been reported by hundreds if not thousand of bronco sport owners. All recall for 1.5L and I am sure the badlands have the same parks and is not included in the recall. less than 60,00o mile with a check engine light on. The safety issue that arises from thi... Read more
FORD
BRONCO SPORT
(2022) - FUEL/PROPULSION SYSTEM
Jan 29, 2025
Incident date: Jan 14, 2025
I just bought a 2018 jeep Renegade 4 month ago Carmax, so far 6 times, the engine. Just shuts off, last time my wife going on the freeway. I'm afraid that someone may get killed. Is they anything you can do to help is there a recall. We bought extended warrenty. Or is the car a lemon
Incident date: Dec 13, 2024
I was driving down the road at approximately 35mph. The vehicle began to sputter and then started loosing power. I was only able to drive approximately another 150 meters and get over to the shoulder of the road. Once stopped the vehicle stopped running all together. The vehicle did have power but only to the electronics. The engine had shut down. I shut off the vehicle all the way and then ... Read more
Incident date: Jan 29, 2021
Fuel injector warning light has come on for the third cylinder. There has been absolutely no impact to gas mileage or overall car efficiency and yet I'm being told I need to replace all of my fuel injectors at a cost of $1,600 in order to clear this code (P219E). This code just started appearing right after I had my fuel pump replaced under warranty recall. I have to presume there is some link and... Read more
Incident date: Jan 13, 2025
All of the warning lights come on the dashboard, the D for Drive flashes. While driving the vehicle downshifts and stalls and loses power and 75% of the time when you come to a complete stop the car completely stalls, loses power and you have to manually turn the engine off and restart the vehicle.
Incident date: Jul 8, 2024
My car had an unintended acceleration that caused me to go in a ditch and hit a tree. I could not get car to stop when I realized it was increasing speed. It all happened very fast. My car was totaled. All airbags deployed. front right side of car was completely destroyed. There were no warnings. My insurance company has the car on their tow lot. I have sprains and bruises on my right side and... Read more
Crash
1 injured