Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
GMC
SIERRA 1500
(2021) - FUEL/PROPULSION SYSTEM
Feb 4, 2025
Incident date: Feb 4, 2025
This is with reference to 23V-858. I own a Honda Cr-v 2018 model. I got first notice about open recall of Fuel Pump module back in December 2023 follow by couple of other reminders but whenever I called Honda dealership, they said part is not available. It's been more than a year now, I got another notice that part is available and to call any Honda dealership to schedule a repair. But now when I ... Read more
Incident date: Dec 11, 2024
June 2023 - 12 volt battery discharged overnight on consecutive nights. Dealer service eventually claimed that the problem was the navigation head unit was faulty and continued to draw current after the vehicle was turned off. The process took over 4 weeks to remedy since the necessary part was unavailable. January 2025 - While driving, a warning to stop the vehicle and check the power system app... Read more
Incident date: May 16, 2024
There is a shudder and whining noise with confused shifting gears behavior.
Incident date: Jan 25, 2025
I was driving on a local road going 35-40 mph, when SUV shut off (no power). I maneuvered to the shoulder, and tried to restart, which it did. The hybrid was near the end of the charged battery mode, when this happened. I purchase the Grand Cherokee 4XE (new) in May 2024, and recently had the battery replaced due to a safety recall. This is the first time I lost power while driving. The car has ... Read more
GMC
SIERRA 1500
(2020) - FUEL/PROPULSION SYSTEM
Feb 4, 2025
Incident date: Feb 4, 2025
My Bosch CP4 fuel pump failed causing my engine to stall while turning at a very busy/fast intersection. This can occur at speed without any warning of sudden failure, putting everyone on the road at risk. Fault code P0087 and P0191 were present, along with a flashing glow plug. Following EA No.: EA11-003 I removed the fuel metering valve and observed and documented metal shavings. The faile... Read more
Incident date: Jan 3, 2025
The check engine light has been on and the code and a message of fuel sender unit failure is on the message being displayed. The vehicle always shows empty even when filled. I never know if the the car is going to run out of fuel while I'm diving it on the road or highway. I have to keep very good records to estimate how many miles I'll get before needing to refill. I've seen recalls from other c... Read more
Incident date: Feb 4, 2024
The accelerator is going out when I drive. The car drives slow and pulls back while driving. Thought it was fuel pump, took it in for fuel pump recall, & the car is still doing the same thing, no change. All lights on dashboard are on. The safety of my children & myself has been put at risk quite a few times. While driving the car getting on the freeway ramp, the accelerator went out going up an... Read more
Incident date: Feb 4, 2025
Since we purchased the 2024 Grand Highlander Hybrid Limited in April 2024, there has been an issue filling the fuel tank completely when the vehicle is on empty. The stated fuel tank capacity from the owner’s manual is 17.8 gal, however the maximum amount of fuel that can be pumped into the tank using auto fill at the gas station is 12 gal before the pump “kicks off”. After this, the fuel ga... Read more
Incident date: Oct 20, 2023
The engine light is on with only 35000 miles. Upon using an OBD2 scanner, error code P052e positive crankcase ventilation(PCV) malfunction was detected. It's a problem that I researched and noticed a lot of people having the same issue. I was told that this can cause the car to stall or shut down? This causes serious risk and safety issues to drivers, passengers, and pedestrians. With so many comp... Read more
Incident date: Dec 23, 2024
There is a known issue with the ICCU fuse. Mine blew this morning while driving and vehicle went into limp mode. Max speed is 20 mph and this is not safe on the highway. Vehicle completely died because the 12V can’t be charged with the blown fuse.
FORD
MUSTANG MACH E
(2021) - FUEL/PROPULSION SYSTEM
Feb 3, 2025
Incident date: Sep 4, 2024
Engline starting smoking and the car was engulfed in flames.
Fire
Incident date: Feb 3, 2025
My car is having identical symptoms to a recall for it, but dodge is saying my vehicle is "Not affected", despite having identical symptoms from an identical cause. The check valve on my fuel tank has failed, and it overflows when I fill it with gas
Incident date: Oct 1, 2023
Vehicle unexpectedly begins to start flashing all warning systems while simultaneously losing excessive power. Unexpected ADAS system malfunction may cause the vehicle to break unexpectedly creating unsafe conditions or driving hazards for driver, passengers and others on the road. There is a significant loss of power, again, creating dangerous conditions while driving through busy traffic at high... Read more
Incident date: Feb 1, 2025
Fuel system leak and yes, it is available for inspection. My safety was at risk while I was driving the truck and smelled a very strong odor of gasoline enter the cab of the truck while I was driving with the windows rolled up. I immediately stopped the truck and got out and noticed flames coming out from underneath the bed in front of the left rear wheel, then the gas tank ignited shooting flames... Read more
Fire
Incident date: Oct 15, 2024
Unknown, engine light came on flashing while driving. Car has been repaired by the dealership a few weeks ago and replaced the fuel pump.
Incident date: Feb 1, 2025
I turned on the vehicle and the check engine light came on *NOT BLINKING* for the first time. The traction control light also came on after a few minutes of driving. About a minute later, the vehicle began to slow from 40 to a near-complete stop in the middle of a busy road. No blinking lights or alerts. I pulled the vehicle into a parking lot and parked. The vehicle began shaking slightly. I turn... Read more
Incident date: Feb 2, 2025
The 2017-2019 F250 equipped with the 6.7l Powerstroke diesel engine has the same CP4 high pressure fuel pump that is the subject matter of the recall for the 2020-2022 F250 with the same engine. I would like to see what the chances are to get the recall added to the aforementioned year range. I have a 2019 model and worry every time I take it on the highway. I should not be concerned with a well m... Read more
GMC
SIERRA 1500
(2020) - FUEL/PROPULSION SYSTEM
Feb 3, 2025
Incident date: Feb 3, 2024
Started car and proceeded to drive to work. 1 mile from home, heard a "pop" noise and the car displayed "Check Electric Vehicle System" warning and went into a "turtle" mode that limited speed. Luckily I was on a side street and had not yet made the turn onto the main highway or it may have obstructed traffic or resulted in a crash. I was able to return home and have the car towed back to a Hyund... Read more
Incident date: Dec 5, 2024
The car was serviced due to a recall about fuel pump defect and after the service, the car was halted in the middle of the trip. This incident is not acceptable and especially the recall service was supposed to fix that problem. The sudden stop of malfunctioning fuel pump could cause collision, injury and possible lives!
LAND ROVER
RANGE ROVER SPORT
(2025) - FUEL/PROPULSION SYSTEM
Feb 3, 2025
Incident date: Jan 1, 2025
Twice, a "service high voltage" error light has come on and it has said it impacts the ADAS and safety systems and the acceleration of the vehicle. The light disappeared after a short drive, but the heating system stopped working. The first time, we took it to the dealership and they reset the system and the heat came back a little, but seems to struggle under 32 degrees, and especially sub 15/2... Read more
Incident date: Feb 2, 2025
the rollover valve in the gas tank won't allow me to put fuel in the gas tank.
Incident date: Jan 25, 2025
This vehicle is supposed to have a 17.8 gallon tank but each time at fill up when the vehicle is on empty you can only put about 13.5 to 14 gallon of gas in the tank. Several owners are experiencing the same issues. Toyota Dealerships are aware and no action is being taken to resolve this issue. The mileage to empty is not aligning with the amount per gallon as advertised per TOYOTA manufacturer.
HYUNDAI
SANTA FE SPORT
(2018) - FUEL/PROPULSION SYSTEM
Feb 3, 2025
Incident date: Jun 4, 2024
2016 Chevrolet Trax experienced turbocharger failure in June 2024. Initial minor acceleration inconsistencies progressed to dangerous turbulence and power loss during acceleration at both high and low speeds, with check engine light temporarily illuminating. Initial Firestone diagnostic (June 7) documented 'TURBULENCE AS ACCELERATES - CEL BLINKED.' After diagnosis, completed repair June 11. Search... Read more
Incident date: Oct 12, 2024
The fuel injector on my 2019 honda civic si went bad at 58,000 miles, which is over a $2,000 repair. Not only is this a widespread problem with Honda,..they KNOW about the fuel injectors being faulty and have discontinued the part, instead they have chosen another supplier to manufacturer the injectors without issuing a recall. This is blatantly a known defected part and Honda should immediately ... Read more
Incident date: Jan 2, 2023
After starting the engine, when attempting to slowly accelerate, the engine almost dies or hesitates to respond to accelerator. Dangerous situation.
CHEVROLET
SILVERADO 1500
(2022) - FUEL/PROPULSION SYSTEM
Feb 3, 2025
Incident date: Dec 27, 2024
The vehicle has begun to vibrate/shake badly but manageable. When a code reader was connected to the vehicle both codes 7E9 and 7E8 showed up. Upon researching, information has been found that these specific vehicles have been known for recalls due to fuel hose issues. If I continue to drive this vehicle without the issues being resolved which is not my fault, I jeopardize my son and I’s lives a... Read more
Incident date: Jan 30, 2025
Gasoline fumes originating from engine compartment and entering the cabin of vehicle via HVAC. Fumes are thick enough to cause eyes to water, mild respiratory distress (coughing) and clothing to smell of gasoline after exiting the vehicle. Concerns exist about possible fuel leak given how dense the fumes are. Multiple users on social media report similar issues of gasoline fumes from the mot... Read more
CHEVROLET
SILVERADO 1500
(2017) - FUEL/PROPULSION SYSTEM
Feb 2, 2025
Incident date: Oct 31, 2024
Our 8-mo old 9800 mile Ioniq 5 failed to maintain its 12v battery while parked for a week. It was dead when we came back to it. Jump started successfully. I replaced the OEM battery with an AGM battery, which the car failed to maintain charge on after 2 weeks. At that time, while driving, the car displayed "Stop vehicle and check power supply" and "check vehicle electrical system." I had a ... Read more
Incident date: Feb 1, 2025
My car has 80,000 miles on it. The high pressure fuel pump sent metal shavings all through the entire system. Dealer quoted $9,000 to fix. This should have never happened. They said that the extended warranty from the diesel gate situation has expired and there’s nothing they can do. With the car only having 80,000 miles on it they should honor the warranty.
CHEVROLET
SILVERADO 1500
(2021) - FUEL/PROPULSION SYSTEM
Feb 2, 2025
Incident date: Dec 23, 2024
I had a significant car accident in 2020 and luckily only broke my thumb. I was rear ended. The car I had at the time was a brand new Toyota Rav4, which luckily did have side airbags and they deployed appropriately. However, I have since had the opportunity to drive other vehicles and would like to ensure the safety of myself and others on the road whether the car be foreign or domestic. Please se... Read more
Crash
1 injured
Incident date: Jan 29, 2025
Component/System Failure: Multiple issues have occurred with the vehicle, starting with the windows not functioning shortly after purchase. The most severe issue occurred when the engine failed completely, causing it to shut down in the middle of a busy intersection during rush hour. This left the car non-functional and posed significant safety risks. In addition, the fuel system consistently beco... Read more
Incident date: Dec 16, 2024
I was pulling into my driveway and I heard a "clunk" and then an error appeared on the dashboard saying "Check electric vehicle system." My 12V battery then died. After recharging the 12V battery with an external charger, the "Check electric vehicle system" message came up again when I started the car, and I could only drive a block or so before another message on the dashboard said "Stop vehicl... Read more
Incident date: Feb 2, 2025
Excessive blow by contaminating MAP sensors & creating lean/rich conditions. This causes loss of power, stalling and will lead to catastrophic engine failure. EGR system is faulty
Incident date: Jan 10, 2025
Coolant leak in engine
Incident date: Jan 17, 2025
When starting again and driving in Slidell Louisiana only 70458 car is making loud noises from console radio network seems as if it's a tracking device linking into my car causing it to break gas is just draining starting Is loud just went to jeep in Nola jeep Xtreme on 29th all was fine seems as if there plugging in broke cars or trucks on my car. When off it makes noises every 20 min it's very... Read more
GMC
SIERRA 1500
(2021) - FUEL/PROPULSION SYSTEM
Feb 2, 2025
Incident date: Jan 19, 2025
Needs Fuel pump replacement
Incident date: Oct 3, 2022
New Honda Civic 2025, 2000 miles. Noticed sudden very rough idling and concerns for stalling upon rough start. No abnormal dash lights or warnings appeared for the duration of the incident. Took to Honda dealer and confirmed issue, inspection found active misfires on all four cylinders. All four spark plugs were defective/damaged on removal. Diagnosis as four faulty fuel injectors. All four fuel i... Read more
Incident date: Feb 1, 2025
2017 Chevrolet Corvette Fuel Leak at the Primary Fuel Pump Module Flange. Problem causes fuel odor and loss of fuel on garage floor. Vehicle was inspected and diagnosed by Chevrolet dealership.
Incident date: Sep 30, 2024
After leaving a car wash on 12/19/22, the engine began sputtering and did not seem to be able to get any gas. After pressing gas pedal, the vehicle slowly moved forward, but was shifting hard. Pulled over in gas station parking lot and turned vehicle off. Checked Engine. Vehicle would not restart. Vehicle was towed to dealership. They uncovered a broken valve spring, which also caused the cat... Read more
POLESTAR
POLESTAR 3
(2025) - FUEL/PROPULSION SYSTEM
Feb 1, 2025
Incident date: Jan 9, 2025
Welds have broken loose from exhaust creating a hole and loud noise & strong exhaust smell
JEEP
GRAND CHEROKEE L
(2021) - FUEL/PROPULSION SYSTEM
Feb 1, 2025
Incident date: Dec 18, 2021
3rd time having the same engine issue where the fuel injector keeps going out. Once in February then again in April now again in Jan. The car shakes violently and unsafe to drive even when at a standstill.
Incident date: Jan 31, 2025
While I am driving and try to give the car gas to speed up quickly it loses all power and won’t go faster, to speed up I would have to slow down and slowly gain up to the desired speed. It gave me a warning message that I need to park and charge the battery. I don’t have a spot to charge the battery.
Incident date: Jan 29, 2025
The fuel neck tube requires replacement as per the mechanic's assessment. When refueling, the pump frequently stops every 5-10 seconds, as though the tank is full, necessitating multiple restarts. This defect makes it difficult to ascertain when the tank is genuinely full, leading to the risk of overfilling. On two occasions, despite the pump's intermittent stopping, it eventually functioned norma... Read more
Incident date: Jan 30, 2025
consumption of oil! I got my oil changed January 1, 2025. It is now February 1. I have driven less than 500 miles. I had no oil. I have no Leaks or anything wrong. The car just consumes . I have had to have 6 oil changes in the past 3 months. Shop after shop. Has said it just consumes oil and this vehicle is trash. I noticed there was also a lawsuit against it. If you do not put a recall out on m... Read more
GMC
SIERRA 1500
(2018) - FUEL/PROPULSION SYSTEM
Jan 31, 2025
Incident date: Jan 2, 2024
Vehicle stalls when trying to accelerate and then jerks when it eventually does. RPM needle bounces when trying to accelerate after having to slow down.
Incident date: Nov 2, 2022
Specifically when in somewhat cool and cold temperatures the Front Drive Unit is emitting abnormal high pitched sound that is intermittent at times and that is causing a distraction while driving and is very bothersome. Tesla acknowledged they hear it but nothing is being done about. Front Drive Unit should be replaced.
Incident date: Oct 19, 2023
The software that makes the truck work as a 4 cylinder truck has caused the engine light to come on and causing a code P0300 various engine misfire. The misfire is caused by the lifter spring causing the lifter to remain in the down position. The down position is against the can rod and as the cam rod rotates, this causes the lifter to break at the bottom and causing the can rod to also break whi... Read more
Incident date: Jan 17, 2025
Engine light on caused by emission system failure. Sensor unable to be changed until recall. Remote start unavailable while engine light is on. Had issue. Looked at four times at dealership. No correction taken.
FORD
MAVERICK HYBRID
(2024) - FUEL/PROPULSION SYSTEM
Jan 31, 2025
Incident date: Jan 15, 2025
I have received 2 recall notices on my vehicle. I have contacted my dealer, Round Rock Honda, to schedule an appointment, they advised the soonest they could get the vehicle in is over 3 months from now. They claimed it is because the technicians have to be trained how to perform the recalls. However, the recalls are very basic. One is a simply a software upgrade, the other is checking to ensure t... Read more
Incident date: Jun 18, 2024
This started approximately one year plus ago. The problem is exhibited mostly when the vehicle is pulling away after a stop light. From a full stop n pushing the accelerator, the vehicle pulls forward a little n then totally hesitates n stops in the middle of the intersection leaving us in a position to be hit from behind. . Consequently, the vehicle suddenly jerks n moves forward rapidly - ag... Read more