Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Feb 12, 2025
All wheel drive disengages while driving. It has disengaged several times while driving up a steep hill in the rain resulting in loss of control of vehicle. First time car skidded into a ditch. Warning on dash said return vehicle to dealer. Vehicle has been returned 3 times. They blame the problem on a defect in the emission control system which turns off the AWD system when a leak in the vapor co... Read more
Incident date: Jan 10, 2025
Following are issues that I have been experiencing with Fisker Ocean One vehicle that I purchased in the summer of 2024: • Heater / defroster is not working. Not able to drive car at this time due to fear that it will snow, or car will fog up inside and there is no way to see through the windshield. • Have a concern driving car without the water pump replacement / risk that car will breakdo... Read more
Incident date: Jan 15, 2025
I pulled in to traffic on busy road, car quit. I almost got hit. The Fuel Pump Control Module was replaced on warrantee but I understand this has been an ongoing problem. Car had 800 miles. My wife is now afraid to drive it.
Incident date: Feb 13, 2025
On [XXX] I drove my new Dodge Durango to Sam's club Marion Illinois. I picked up prescription and attempted to start the vehicle. The vehicle had 800 miles on it. The vehicle would do nothing but click and would not start. The vehicle is equipped with the assist button and I engaged it. The vehicle was sending off codes of transmission codes, air bags need service, and vehicle was not in park. T... Read more
Incident date: Jan 31, 2025
My vehicle was recalled due to safety issues relating to the potential for the high voltage battery to catch fire(Recall H514- 24V633000). The interim fix was to reduce the capability of the vehicle to 80% charge, which negated the need to park away from structures. This was completed by my dealer in Nov 2024. The final fix for this issue was for the vehicle to be repurchased "As quickly as possib... Read more
Incident date: Feb 7, 2025
Issue with the relay controlling the fuel pump located in the fuel tank(lift pump) When the relay stop working, the engine cannot be started or don't supply fuel to the High pressure fuel pump (HPFP) forcing to stop on the road. Could lead seriously to an unsafe situation like the HPFP can do. This issue can be reproduce easily by the dealer. No DTC or check engine ON for this type of issue. The d... Read more
Incident date: Dec 30, 2023
My car was bricked as a result of the OTA 2.2 update on [XXX]. This update was mandatory as it was what Fisker was doing to satisfy a recall. To try to remedy, I replaced the 12 v battery. I also followed online guides to get the High Voltage battery going again, as it was at 0%. I used a 25 amp and also a 40 amp 12 v charger attached to the battery, and this allowed the charge port to go to blue... Read more
Incident date: Jul 31, 2024
the vehicle will randomly shut down and it is due to the fuel pump or fuel pump sensor being faulty. It will shut down in the middle of driving which is a hazard and can lead to a car crash
Incident date: Feb 13, 2025
This is my second Cadillac XT 4 in two years and both have experienced the same thing. As I'm driving and come to a light to stop, the entire vehicle system goes black and cuts off. This has happened to me know 4 times, were the vehicle becomes disable in the middle of the road, during heavy traffic and almost hit several times from the rear. Each time I was in tears, thinking I was going to di... Read more
Incident date: Sep 13, 2022
On several occasions I have experienced issues with the performance of my vehicle. Upon start up and attempting to move forward while the car is in drive the vehicle hesitates to move and feels like it is going to choke and stop. I have experienced this same issue at stops while the car is in operation. There is an open recall for 2015-20 TLX no SH-AWD Fuel Pump Mtr Saf Recall Exp2, RECALL DATE:12... Read more
Incident date: Mar 17, 2023
car has caught on fire due to (as diagnosed by certified MB mechanic) leaking from fuel injector(s). Issue is known to many MB mechanics. Issue DOES have a recall for other (non GLE350) models in this same year (2016). Request recall issued! Request assistance with having MB warranty/repair problem
Fire
Incident date: Jan 1, 2024
I was driving a 2016 Hyundai Sonata on a mountain highway and it started to run rough and lose power dramatically when accelerating. A dangerous situation on a steep curvy highway that has many one lane sections. Shortly thereafter a dash light came on. There was no warnings or dash lights or symptoms prior to this incident. I took the vehicle to a mechanic and ran the code. It said there was ... Read more
HONDA
ACCORD HYBRID
(2023) - FUEL/PROPULSION SYSTEM
Feb 13, 2025
Incident date: Feb 11, 2025
Recall Notice Issued 11/13/24 Fuel Pump Repair Not Available Yet. Gas mileage has gone down considerably from 35.9 to 29.6 miles per gallon.
Incident date: Jan 14, 2025
I am on my 3rd fuel injector repair in less than 2 years. asked if they could replace them all and was told they can only replace what is broken. My car was purchased brand new and still under warranty . each time the car was towed to 3 different dealers, i have not received a loaner or a rental car voucher. I have been without my car for upwards of over a week. So what exactly is the warranty go... Read more
CHEVROLET
SILVERADO 2500
(2025) - FUEL/PROPULSION SYSTEM
Feb 13, 2025
Incident date: Jan 3, 2025
Jaguar contacted me multiple times now about safety recalls. Subsequently they performed a service which reduced the range of the EV from 230 miles to 170 miles, rendering it largely unusable for my driving needs. In addition according to their latest document, the “fix” may not eliminate the fire risk as we use the car. I have contacted them for 3 times now and they keep saying “soon” ... Read more
Incident date: Feb 4, 2025
I have three separate issues. 1. When using the Ocean to tow with the OEM, installed from the factory, tow package, using the turn signals while braking will result in no turn signal indication when using a flat 4 adapter. 2. Range of the vehicle has dramatically decreased to the point where range is unpredictable in the Ocean OS 2.2 update. When we used to get over 300 mi of real range on 340 mi ... Read more
Incident date: Feb 11, 2025
Head gasket replacement Fuel injectors replacement Driving my car started sputtering and jumping. I took to Honda South to get it diagnosed. I was told it needed fuel injectors and a head gasket. Also to get other things done since the engine will taken apart (drive belt, timing belt, water pump). I started a conversation with a service mechanic in the lobby and told him my issue. He told me th... Read more
JEEP
GRAND CHEROKEE
(2017) - FUEL/PROPULSION SYSTEM
Feb 12, 2025
Incident date: Jan 30, 2025
I leased this vehicle on May 17, 2024, expecting it to function as intended. Instead, within months, it suffered recurring and escalating failures that have rendered it unsafe and unusable. January 7, 2025, I brought the truck to Gates GMC for routine service and reported that it had lunged forward by approximately 2 to 2.5 feet while shifting into park. Additionally, it exhibited irregular accele... Read more
Incident date: Dec 18, 2023
In several occasions there is a delay in acceleration. This typically is happening when I take off from a stop sign and turning, others I have literally been on highway merging and loss all acceleration Al though I can hear rpm ramp up, there is no action till 10-15 seconds later. I am very lucky no was injured in that instance and could have been a terrible accident going 70+. I see this is an ... Read more
Incident date: Jan 16, 2025
With respect to this recall: Nov 18,2024 Manufacturer Recall NumberH536 NHTSA Recall Number24V-633 Recall StatusRecall Incomplete, remedy not yet available Remedy As a final remedy, JLR will reacquire vehicles from affected customers. JLR has not reached out to me on the next steps and I'm driving around with a vehicle with a known risk including thermal overload. JLR shouldn't have an indefinite... Read more
Incident date: Jan 29, 2025
As part of the recall, there was need for water pump replacement and door handle checks. There is really nothing available to schedule the manual update of the 2.2 update or the replacement of the water pumps.. The car needs these updates and water pump recall completed and we are getting no where.. The OTA update could brick the car and there is need for manual update of the software.. There is ... Read more
Incident date: Feb 12, 2025
In February 2024 we received a safety recall from Honda stating the fuel pump could prevent an engine from starting, cause a vehicle to lose drive power, or stall while driving, increasing the risk of a crash or injury. I receive emails from Honda telling me the recall has not been completed. I booked an appointment and brought my car in just to be told parts are still not available. Why is Hon... Read more
Incident date: Dec 22, 2024
Vehicle stalls when started, after vehicle is up to temp the rpm’s fluctuate and vehicle misfires. I was driving down the road when all of a sudden the car went into limp mode I couldn’t do anything and me and my son almost got run off the road but after a few minutes of pressing the gas pedal it finally started to move. Dealership is unable to fix problem because they can’t even figure out ... Read more
Incident date: Oct 20, 2024
I am submitting this complaint because my 2023 Fisker Ocean One has not received any of the six NHTSA-mandated recalls, and with Fisker Inc. now bankrupt and unreachable, there is no clear path to getting these critical safety repairs completed. My wife drives this vehicle daily for work, covering approximately 100–150 miles per day, and the ongoing safety concerns pose a serious risk to her and... Read more
Incident date: Oct 1, 2023
While driving my children home from an evening activity, there was a strong odor of gas inside the cabin. I had the vehicle towed to the dealership the next morning for diagnostics and repairs. The dealership 's technician was able to reproduce the issue and upon further inspection discovered a small leak in the fuel line. It was determined that the fuel line had been rubbing against the coil pack... Read more
Incident date: Feb 11, 2025
Fisker Inc has gone out of business. A mandatory recall has been issued and the bankruptcy court has assigned a trustee to ensure vehicles are updated to version 2.2 to address safety recall issues. The update to 2.2 has been extremely unpredictable and the trustee has not been able to complete this recall. I had to pay $450.00 to complete the software update. I will have to pay an additional $450... Read more
VOLKSWAGEN
JETTA
(2017) - FUEL/PROPULSION SYSTEM
Feb 12, 2025
Incident date: Feb 7, 2025
We purchased the RAM in September 2024. 5 times since our purchase, while filling the gas tank the pump nozzle has gotten stuck and extremely hard to remove from the gas tank. This last incident was on 2/9/25, prompting us to take the truck into Dodge where it is currently waiting to be looked at. This is a serious issue that needs to be addressed and corrected as vehicles are very expensive to ha... Read more
Incident date: Jan 22, 2025
NHTSA Campaign Number: 24V499000 Water pump replacement resulted in an out of pocket cost of $420 by an authorized shop NHTSA Campaign Number: 24V865000 OTA updates didn’t complete successfully, and rendered a few modules to stop working. NFC reader to open door stopped working and needs to be reinstalled. Vehicle lost exterior sound at low speed to warn pedestrians.
Incident date: Dec 15, 2024
NO RECALL IN PLACE 1. Seat harness airbag light sensor (LEFT SIDE AIRBAG DEPLOYMENT OPEN, Sensors in the front seat make sure that the airbag deploys). NO RECALL IN PLACE 2. Fuel Vapor Purge and PCV diaphragm valve cover
NISSAN
PATHFINDER
(2020) - FUEL/PROPULSION SYSTEM
Feb 12, 2025
Incident date: Jan 27, 2025
On February 10, 2025 the vehicle, a 2018 GMC Sierra, caught on fire while parked in the driveway of my home. The vehicle had last been driven earlier in the day with a return to home at approximately 12:45pm. At approximately 7pm I heard a loud pop outside of my home and saw orange light coming through the front windows. Upon going outside, I found the rear of the vehicle engulfed in flames. T... Read more
Fire
Incident date: Jan 3, 2025
Pulled out of our driveway and received a message that "AWD Temporarily Unavailable". This message did not indicate that this fault disables one-pedal driving. Upon reaching the end of my street at the stop sign, I gently let my foot off the accelerator expecting the car to slow down as it should when using one-pedal driving. Instead the car continued to move forward and I almost went through a... Read more
Incident date: Feb 5, 2025
I was driving and my MIL came on. When I parked, I could smell strong exhaust fumes. I went to get an OBD2 scan and it came back with P0420: Catalyst System Efficiency below Threshold (Bank 1) reading. I was told to replace the O2 sensor. After getting it replaced, this did not fix the issue. After some research, I discovered there is a TSB out recommending CATALYTIC CONVERTER inspection and/or re... Read more
JEEP
GRAND CHEROKEE
(2012) - FUEL/PROPULSION SYSTEM
Feb 11, 2025
Incident date: Sep 1, 2024
Fuel pump has become excessivily loud to the point of you have to turn up the radio volume in helmet to hear music. During start up the noise is very loud as to someone raising their voice levels. Harley Davidson Dealer states that until the pump finally fails they will not fix or replace.
Incident date: Feb 11, 2025
2013-2014 oxygen gas sensor Intermittently failed to operate, causing CO2 into the cabin. Issue not found Nissan instructed to take it to another dealer they found issue and replaced. 2025 same issue dealers cannot find major c02 entering cabin. Cannot drive car due to extreme c02 have blood test indicating c02 in blood. Extreme situation both times!
DODGE
CHALLENGER
(2023) - FUEL/PROPULSION SYSTEM
Feb 11, 2025
Incident date: Sep 18, 2023
This recall 23V-858 was issued in mid-December 2023. Honda has not offered the necessary steps to correct the problem as of this email. The primary concern is in the language of the recall that states "If the fuel pump module is inoperative, the engine may not start or can stall while driving, increasing the risk of a crash or injury." My concern is that appears that there is no monitoring of... Read more
FORD
BRONCO SPORT
(2021) - FUEL/PROPULSION SYSTEM
Feb 11, 2025
Incident date: May 20, 2024
Our 2023 GMC Yukon XL Denali that has suffered multiple severe mechanical failures well beyond what is reasonable for a vehicle of this class. G At approximately 14,000 miles, the vehicle’s 6.2L engine catastrophically failed, rendering it inoperable and requiring a full engine replacement. The engine seized and failed while operating the vehicle with her 3 small children on board and nearly ca... Read more
Incident date: Feb 7, 2025
Jaguar notified owners of the recall's temporary fix and the ultimate remedy of buyback going back some months. The notice included contact information for Jaguar Relationship Centre. I have reached out on multiple occasions to the contact information provided in the recall notice to gain clarity on the buyback process and been told that the department we were told to contact has no information... Read more
Incident date: Feb 11, 2025
In 2017, I purchased my vehicle brand new from Honda of Union City. A few years later there was a fuel pump recall on my car. I made numerous attempts, phone calls and visits to 3 known honda dealers in Atlanta, GA. I kept getting the runaround, no parts or always something to avoid fixing my car. I called months ago to ask why I never received a letter from honda about the recall and the parts. ... Read more
Incident date: Oct 15, 2024
On [XXX] I took my automobile, a 2021 Kia K5 to Planet KIA of Charlotte NC located at 4700 E independence Blvd. I took it there to check what caused my engine light to activate. The initial diagnosis was a bad Sensor-Differential Pressure. Planet KIA repaired the Sensor-Differential Pressure at the cost of $501.17. My extended warranty company Route 66 covered $350.28 while I covered the remaining... Read more
TOYOTA
HIGHLANDER
(2022) - FUEL/PROPULSION SYSTEM
Feb 11, 2025
Incident date: Jan 3, 2025
We purchased the 2025 Camry XSE on December 31st, 2024. We brought the car home on 1/3/25 we parked the vehicle in our driveway for 2 days. On the 2nd day we actually attempted to drive the car and 20 minutes into the drive the low engine oil light came on. the next morning we returned the vehicle to the dealership for inspection. They stated it was a bad battery cell and replaced the battery. I ... Read more
Incident date: Jan 18, 2025
While driving the car it suddenly, and without warning, abruptly slowed to a stop and the display showed "propulsion power is reduced", then the "service soon" symbol came on. This could have happened in fast moving traffic, which definitely could cause multi-car collisions. The GM service bulletin (Document ID: 5409616, revised February 13, 2023- see attached copy) states that this is likely due ... Read more
Incident date: Nov 8, 2024
On [XXX], my 2024 Honda CR-V Hybrid experienced a sudden loss of acceleration while driving on the highway, creating a dangerous situation where I was unable to merge or maintain speed. This put me at immediate risk of an accident as other vehicles were traveling at normal highway speeds. This issue arose less than 136 miles after my vehicle underwent recall repairs on [XXX] at Superstition Sprin... Read more
CHEVROLET
EXPRESS 3500
(2024) - FUEL/PROPULSION SYSTEM
Feb 10, 2025
Incident date: Nov 10, 2024
One year ago the check engine light came on. Diagnosis stated EVAP system leak. Replaced a bad purge valve.now almost a year later the engine light comes back on car also started struggling shifting and shift to park would come on when car was already in park. Diagnosis states a large leak in EVAP system, smoke test determined leak was coming from the fuel canister. Canister was replaced and withi... Read more
Incident date: Feb 10, 2025
The fuel pump was replaced and a new one was installed and now the engine is misfiring really hard and when the vehicle is placed in drive or reverse the engine tries to stall. The mechanic is saying that I will have to purchase a fuel rail pressure sensor that controls the fuel to each fuel injector. If this item or the whole fuel system is on a Recall List. Then I shouldn't have to pay anything ... Read more
Incident date: Jan 31, 2025
Thermally Activated Pressure Relief Device (TPRD) - Fire Concern
CHEVROLET
SILVERADO 1500
(2020) - FUEL/PROPULSION SYSTEM
Feb 10, 2025
Incident date: Jan 9, 2025
It has become increasingly more difficult to steer my car and I have sought repair from Honda for months to no avail. My brand new CRV is almost un-drivable and it is my only car.
Incident date: Dec 17, 2024
Fuel Rail leaking from rail seem. Appears to be along the entire rail where the top is joined to the bottom part of the rail.
Incident date: Feb 9, 2025
[XXX].The engine intake manifold on our 2012 Mercedes E350 (64,000 miles) EXPLODED with enough force to bend the hood up 2 inches. It was a damp cold morning & the engine had not been started in 12 hours. The car was not locked & the key fob was nowhere close. The fuel level was under 3/4 full. This happened when wife went to get something out of the car and when she pulled the passenger door ha... Read more
Incident date: Jan 31, 2025
MY VEHICLE IS 4 YEARS OLD AND HAVE HAD 6 RECALLS ! THIS IS NOT A SAFE VEHICLE AND I WANT MY MONEY BACK.
Incident date: Feb 3, 2025
On February 10, 2025 at approximately 4:45 EST, I was driving approximately 55MPH in the far left lane of a multi-lane highway when I received a notice that my hybrid propulsion system had malfunctioned. Upon receiving the notice, I immediately lost power/propulsion of my vehicle although the warning notice disappeared and the screen made it appear that the vehicle was operating. As I pressed th... Read more