Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 60,899 complaints — component: FUEL/PROPULSION SYSTEM
Incident date: Apr 15, 2026
I was traveling on the freeway at approximately 65 miles per hour. I slowed to approximately 50 miles per hour to pass a disabled vehicle and began accelerating again when the dash displayed a message that said "Stop Safely- Vehicle will Shut off soon" the check engine light, a red turtle light also lit up. I had to make a quick maneuver to the far right lane putting myself and other vehicles at... Read more
Incident date: Apr 20, 2026
Fuel line leak caused by design flaw in which line plastic fuel feed line (GM part #84200271) is installed too close to the undercarriage, causing it to rub against the frame due to vibration and wear a pinhole. This is known by gm in service bulletin Service Bulletin 17-NA-304. This is a fuel leak, that can causes significant fire danger to people, property, and nature. Eventually putting firs... Read more
TOYOTA
CAMRY HYBRID
(2026) — FUEL/PROPULSION SYSTEM
Apr 21, 2026
Incident date: Jan 9, 2026
The vehicle experienced a safety-related issue involving the hybrid system, which may cause sudden loss of power while driving. This issue is associated with a manufacturer recall (Toyota campaign 25TB15). Due to the risk of power loss, the vehicle was deemed unsafe to drive. The vehicle was taken to a dealership for repair, where the issue was confirmed. However, no repair has been completed. T... Read more
MITSUBISHI
OUTLANDER
(2023) — FUEL/PROPULSION SYSTEM
Apr 20, 2026
Incident date: Mar 28, 2026
The electrical system in my 2023 Mitsubishi Outlander has repeatedly malfunctioned since September 2023. The primary failure involves the dashboard completely shutting down while the vehicle is in motion, resulting in the loss of critical driving information such as speed and system warnings. The issue is intermittent but ongoing and may be available for inspection upon request. This failure creat... Read more
Incident date: Dec 31, 1969
My fiancé was driving the car normally on the elevated interstate at about 130 in the morning central time on Monday, April 20 when the suddenly burst into flames! The entire vehicle is destroyed bumper-to-bumper the fuel pump on these models are apparently reason for recalls because of this exact reason.my fiancé's life was endangered because of this fire.thank Goodness there was no collision.p... Read more
Fire
Incident date: Mar 30, 2026
On March 28, 2026, the check engine light illuminated on my 2017 Honda CR-V EX (VIN [XXX] ) at 59,057 miles. I pulled diagnostic trouble codes with a consumer OBD-II reader and recorded P0301, P0302, and P0303. On March 30, 2026, I contacted American Honda Customer Service to request goodwill repair assistance. I was told to obtain an authorized dealer diagnostic and resubmit. I did so. On March 3... Read more
Incident date: Apr 20, 2026
While operating the vehicle under normal driving conditions, the engine experienced a significant loss of power and reduced acceleration. The issue is believed to be related to turbocharger failure within the engine system. The loss of power created a safety concern, particularly when attempting to merge into traffic and maintain highway speeds. The vehicle did not respond as expected when accele... Read more
Incident date: Apr 9, 2026
bought that as used at low milage with good service history indicated with pcm twice made me believe to trust as reliability and regular check ups. carfax is not really honest, as well as I learned that powertrain itself has nothing to mechanism but actually programing meaning actual PCM itself has troubleshoots and not at its stability. It caused no speed on dash board sometimes even though got s... Read more
Incident date: Apr 5, 2026
Car power shut off while driving on the highway to church and almost got in an accident. Pulled to the side and smelled smoke. Lifted the back seat and opened the fuse box and looked. Lifted the fuel pump fuse and it was burnt. Me and my family got stuck on the side of the highway instead of church and spending time on a holiday.
Incident date: Mar 27, 2026
On March, while I was leaving to take my children to school, I discovered a loud, heavy metallic knocking sound coming from the engine of my 2019 Ram 1500 Classic. As I depressed the gas pedal, the knocking frequency increased immediately with the engine RPMs. Prior to this total failure, I had noticed the truck feeling hesitant and "stuttering" when I was trying to accelerate from red lights in t... Read more
Incident date: Apr 13, 2026
The Fuel pump module was a recall under N222372310 - Safety Recall in 2023. This recall was complete by a dealership. The recall fuel pump module assembly It was replace July 2023 with part number Fuel Pump Module 84782007. On April 13, 2026 (33 months later) the car would not start, if it did start it was stall and die. When it also run rough if it would start, then die again. I had to have the c... Read more
Incident date: Jan 2, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: The fuel pump assembly failed. The component is still in the vehicle and is available for inspection upon request. 2. How was your safety or the safety of others put at risk? Answer: The engine stalls or loses power unexpectedly while driving at highway speeds. This creates a high risk of a r... Read more
Incident date: Nov 11, 2023
1st Incident: Merging on to the freeway car started to stall but was able to safely make it off the freeway at next exit. Less than 2 miles was unable to accelerate to properly merge on freeway. A slow merge & slow driving on to a freeway is extremely dangerous. 2nd Incident: 6 months later, Nov. 2023. Driving about 65-70 MPH on the freeway with my son, the car started to stall again. I was able t... Read more
Incident date: Apr 7, 2026
What component or system failed or malfunctioned? The engine (piston rings) and catalytic converter failed. The catalytic converter is available for inspection upon request. How was safety put at risk? The engine ran low on oil without any external leak, causing warning lights and engine rattling. Low oil pressure can lead to sudden engine seizure or fire. The failed catalytic converter can clo... Read more
ALFA ROMEO
STELVIO
(2022) — FUEL/PROPULSION SYSTEM
Apr 20, 2026
Incident date: Apr 1, 2026
1. What component or system failed or malfunctioned, and is it available for inspection upon request? Fuel delivery system – specifically the low-pressure fuel pump failed, causing poor engine performance and ultimately requiring replacement. The repair was completed by an authorized Alfa Romeo dealer. 2. How was your safety or the safety of others put at risk? The vehicle began running rough... Read more
Incident date: Oct 24, 2024
April 20, 2026 NHTSA Safety Complaint I am reporting an unresolved safety issue involving my 2019 Nissan LEAF subject to NHTSA Recall 24V-700. This recall identifies a battery defect that presents a fire risk and requires avoidance of Level 3 (CHAdeMO) charging. There is currently no remedy available and no repair timeline. This restriction significantly limits the usability of the vehicle, wh... Read more
Incident date: Feb 1, 2022
I own a 2010 Honda Accord. While driving at various speeds, the vehicle jerks, and fails to accelerate as intended while depressing the accelerator pedal on the hwy. The check engine warning light VSA is on. In 2022, I had Honda replace the engine, However, just after the warrenty expired, I started to experince the same issues. The vehicle has been sitting since 2023, and so I have it in the shop... Read more
Incident date: Apr 20, 2026
Vehicle stalls when trying to accelerate. Stalled in the middle of intersection with on coming traffic numerous times
Incident date: Apr 18, 2026
I felt ill for a few months. Started to smell gasoline in my garage and inside the car. When I sent in, the Fuel Feed Hose was leaking and not attached and damaged. My car could have blown up at any time, and I inhaled fumes probably for months
Incident date: Apr 18, 2026
We have had multiple incidents when the car is at a stop light with the idle stop not active, the vehicle engine will just die. The light turns green and the vehicle is not running, it will take multiple times pushing the start button for it to start back up. This has resulted in multiple almost rear end incidents due to other drivers assuming we would go when light turned green. More recently ... Read more
Incident date: Jan 19, 2026
The fuel door actuator failed. The gas door would not open due to the actuator being seized shut, preventing access to the fuel tank. This vehicle does not have a manual release mechanism, so there was no alternative way to open the fuel door. The dealership confirmed the actuator malfunction. My family’s safety was put at risk because we were unable to refuel the vehicle. The incident occurre... Read more
Incident date: Mar 23, 2026
Upon accelerating from a stop, or at various speeds, the vehicle experiences a significant loss of motive power(pulling backwards) followed by an abrupt lunge forward. This hesitation occurs unpredictably and makes entering traffic or intersections extremely hazardous. This feels like a fuel delivery or transmission engagement failure. The last incident occurred on or around the afternoon of March... Read more
Incident date: Apr 4, 2026
The engine failed while driving on the highway on two separate occasions due a fuel pump issue. The first time it happened, it was just reduced power (could only drive maybe 40 miles an hour). I brought it to the dealership and they said that General Motors told them it needs a software update which they completed. However the second time it happened (4 months later) it was full engine shutdown... Read more
Incident date: Mar 3, 2026
While driving at approximately 70 mph on a highway under normal conditions, the vehicle experienced a sudden loss of engine power. A check engine light illuminated at the time of the failure, and the vehicle was unable to maintain normal acceleration or consistent speed. The loss of power created a hazardous situation in active traffic, as the vehicle could not safely maintain speed with surround... Read more
Incident date: Apr 20, 2026
My 2020 Subaru Ascent struggles to retain power when accelerating, especially from stopping and especially when the fuel is low. The vehicle stalls or loses some power when trying to accelerate. The check engine light is not on and there is no other indication that there is a problem with the vehicle. I have discussed it thoroughly with my mechanic and we both think it sounds like a fuel pump is... Read more
VOLKSWAGEN
TIGUAN
(2018) — FUEL/PROPULSION SYSTEM
Apr 20, 2026
Incident date: Apr 18, 2026
2018 VW Tiguan. The fuel injector harness failed. There is a NHTSA letter stating 2018-2019 Tiguans had this issue and there’s an extended warranty up to 120,000 miles. My Tiguan is at 91,000 miles, but VW is saying the warranty isn’t assigned to my VIN. So there’s a warranty for this exact issue and year, but my vehicle isn’t covered. This warranty obviously needs to be extended by build ... Read more
Incident date: Apr 17, 2026
fuel smell Cannot make a service appt until June 2026 - at the earliest
Incident date: Jan 28, 2026
When operating the vehicle above the minimum temperature recommended by the manufacturer, the battery state of charge has dropped multiple tens of percentage points in moments while driving on the highway while driving the speed limit. The starting point for the state of charge in this situation was roughly 64% when beginning the trip. This has occurred at roughly 10 degrees Fahrenheit. The vehicl... Read more
TOYOTA
HIGHLANDER
(2024) — FUEL/PROPULSION SYSTEM
Apr 20, 2026
Incident date: Feb 9, 2026
Vehicle smells like fuel after engine toggles on and off between the hybrid system. This issue is intermittent, but when it is taken to the dealership they smell the fuel, with no luck duplicating the issue. I have also noticed when the smell is present the vehicle seems to run rough.
Incident date: Aug 8, 2025
My 2021 Chevrolet Suburban experienced a sudden no start condition which required the vehicle to be towed for repair. A diagnostic inspection determined that both the fuel pump and the fuel pump control module had failed. I paid out of pocket for the full repair, including replacement of both components. Several months later, GM issued a safety recall for the fuel pump control module on this vehic... Read more
Incident date: Apr 8, 2026
It’s heisitant when excelerating gas pedal. The back up camera display blanks out , when backing up .
Incident date: Apr 18, 2026
While completing a turn at a T-intersection, the vehicle experienced a complete loss of motive power for several seconds, leaving the car stationary in the path of oncoming traffic. The transmission (10R80) failed to engage, a known symptom of internal CDF Drum sleeve failure (TSB 24-2254). This follows a 'Green' inspection by a dealer on March 23rd where an axle seal leak and shifting issues were... Read more
Incident date: Oct 30, 2025
This complaint concerns failure of the remedy for Safety Recall Z46 / NHTSA Campaign 22V406 involving the high pressure fuel pump (HPFP) on a 3.0L diesel pickup. The HPFP had previously been replaced under the recall by an authorized dealer. About 19 months later, while the vehicle was at a dealership for service, the replacement HPFP failed again during dealer testing. The dealer documented meta... Read more
Incident date: Apr 1, 2026
Code : P0496 Evap omission system high purge flow code Not clear what has caused issue but car is never over filled with fuel When car is fueled and turned back on sputters and struggles to run properly It often needs to be turned off and turned back on Have been told this is a common issue with the make and model of the car
Incident date: Oct 23, 2023
It has been occurring ever since I purchased the truck in October 2023. I finally thought I should say something. Usually, the truck is at a complete stop. The truck can be warm or cold. As I press the accelerator down to move in the forward direction, there is a hesitation. No immediate acceleration. It lasts for at least one second before the acceleration begins. This can create a serious sa... Read more
Incident date: Jan 1, 2025
The car acceleration issues, taking a long time to go from 0-50 with the tachometer going up to 5 to do so. My MPG has gone from 33 to 28 mpg. There are times when I press on the gas but my car doesn’t move. It also makes loud “rumbling” or “whining” sounds at times.
MERCEDES-BENZ
EQB 250+
(2023) — FUEL/PROPULSION SYSTEM
Apr 19, 2026
Incident date: Apr 13, 2026
Subject: Safety Complaint – 2023 Mercedes-Benz EQB (Active Recall) Reference: CMS Case #XXX Vehicle: 2023 Mercedes-Benz EQB VIN: [XXX] I am filing a safety complaint regarding an active recall on my vehicle and the lack of a clear, safe resolution. The vehicle is currently under an active safety recall, and we have been advised it may not be safe to operate under certain conditions. At the s... Read more
Incident date: Apr 19, 2026
Car went into limp mode
VOLKSWAGEN
EOS
(2009) — FUEL/PROPULSION SYSTEM
Apr 19, 2026
Incident date: May 6, 2019
approximately 6 years my daughter and her boyfriend were driving and she heard a loud pop sound, and thought it might be a tire but it wasnt behaving like it was and then all of the sudden people are driving next to her telling her to pull over cuz the car was on fire, she pulled it over and as soon as she got out the whole car caught fire. when they noticed the fire it had started near or under t... Read more
Incident date: Apr 1, 2025
Recall of vehicle catching fire has not been taken care of even after contacting dealership.
Incident date: Apr 16, 2026
Multiple times of driving the vehicle as I am trying to press the gas pedal while driving it acts like it is not working and suddenly it stutters and stalls. The car will shut off and put you into to neutral while you try and pull over to the side of the road without being hit. It happens randomly and without rhyme or reason. After it shuts off codes are thrown such as brake failure, emissions fai... Read more
Incident date: Apr 19, 2026
Coolant leak pink fluid under the car and thermostat going crazy.
VOLKSWAGEN
ATLAS
(2021) — FUEL/PROPULSION SYSTEM
Apr 19, 2026
Incident date: Apr 19, 2026
Anytime I come to a stop at a stop sign or a red light, my car just shuts off. Today driving on I 95, my car completely shut down on me. I have been told that it has something to do with my fuel pump or fuel line.
Incident date: Jul 5, 2025
*ICCU assembly and ICCU fuse fault (a kia recall SC327( NHTSA ID: 24V867000) for ICCU was performed months early but does't help AND iccu crash) *yes - cars stop workind in the midle of nower at 317 mile away from home with 5 persons in) *yes ( kia already performed recall SC327 for our car but doest help and the ICCU crash) *yes *yes-vehicle broke down while driving.Had to be towed to closest Kia... Read more
Incident date: Mar 18, 2026
At 144000 miles all vehicle lights came on and vehicle engine would shake and vibrate. Computer said misfire on cylinder three. Changed spark plugs and coil. Problem still persisted. Mechanic recommended replacing fuel injectors so i did. After injectors were replaced all the lights came back on and the car runs worse. I believe its a blown head gasket now and the mechanic is testing the hea... Read more
Incident date: Apr 2, 2026
4/2/26, very hard to start the engine and engine warning light was blinking. noticed significant amount of fuel leaking on driver side of engine. The vehicle was towed to Genesis dealership. 4/3/26, engine cylinder #4 fuel leaking due to broken o-ring per dealership. Crossover fuel pipe and o-ring were replaced.
Incident date: Dec 18, 2025
When I go to fill up gas in my car when its nearing empty, I put the hose in to fill it up and it stops almost immediately. Sometimes it leaks out.
Incident date: Mar 29, 2026
My 2020 Ford Mustang Ecoboost has a (P008A) AND (PO18B/PO18C) The fuel pressure fuel system you low and fuel pressure Sensor B is a well documented defects and has a customer satisfaction program 21N10 (or related TSBs). The dealer said there are no recalls under my vin number and vehicle was not repaired. I sent a certified letter to ford March 29, 2026 to Ford Motor Company and I have had no res... Read more
LAND ROVER
RANGE ROVER
(2019) — FUEL/PROPULSION SYSTEM
Apr 19, 2026
Incident date: Apr 17, 2026
The steel fuel tank shield and mounting cradle assembly on my Land Rover Range Rover (L405) is experiencing catastrophic structural failure due to excessive corrosion. This appears to be a result of galvanic corrosion between the steel cradle and the aluminum chassis components. The corrosion has caused the metal straps and support brackets to rot through completely, compromising the physical sec... Read more
Incident date: Apr 18, 2026
Finished charge, low battery indicator on the dashboard. started to drive, within mile "pull over immediatedly" well documented and continued flaw with vechile ICCU component (that I had the software "patches" applied). Car will no longer accept charge (so now has the remaining charge before being a 3 ton brick) and cannot not be driven as if the 12v battery loses charge (which it will) I will lo... Read more