Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
VOLKSWAGEN
ID.4
(2022) - FUEL/PROPULSION SYSTEM
Mar 16, 2025
Incident date: Mar 15, 2025
I have a 2012 E350 with less than 95000 miles and I see these vehicles were recalled in the past for their fuel tank manufacturer malfunction but my VIN number was not included. This car went numerous times to the mechanics and the fuel components fixed but it still leak gas and smells even when I do not drive the car. I spent over $15000 on this matter. This is now becoming a safety issue for me... Read more
VOLKSWAGEN
TIGUAN
(2022) - FUEL/PROPULSION SYSTEM
Mar 16, 2025
Incident date: Mar 12, 2025
re. recall 23V-440 Issued June 2023 as of March 2025 (one year and 9 months later), on remedy. they now claim one will be available 3Q25, but they also estimated a fix 3Q24. this is an UNACCEPTABLE amount of time to not have a fix and have a formal recommendation not to charge the vehicle.
Incident date: Feb 28, 2025
It’s not letting me full the car up with gas and it’s stalling like the car not having a good gas flow
Incident date: Nov 9, 2024
Owned brand new vehicle for 48 hours. Fuel injector failure on cylinder 4 at 120 miles on the dash. Check engine light was on. Vehicle is currently at dealership. Engine unreliable/unsafe. Dealer confirmed. Dealer stated up to 10 days waiting on parts. Unknown if further damage has been caused. Wife states vehicle had a rough idle. Diag code P0300, P050D.
GMC
SIERRA 1500
(2019) - FUEL/PROPULSION SYSTEM
Mar 15, 2025
Incident date: Mar 8, 2025
Im a travel nurse and I was working in Vermont. As I was driving on the highway in New York on my way back home a shift to park light came on, a stabilitrak light came on, power steering light came on, ABS light came on, and my check engine light also came on. My vehicle started slowing down as I was driving and my lights on my dashboard were turning on and off and my speedometer was not working. ... Read more
Incident date: Feb 28, 2025
Fuel pump make noises and I can hear it
Incident date: Mar 1, 2025
My 2006 Dodge Charger stalls after refueling, and now stutters when driving as if not getting fuel. I have noticed when attempting to break and stopping at stops this is happening more often. The car shuts down and could cause a accident. After researching this issue I found that this has been addressed already under investigation number PE13-016 by the NHTSA.
Incident date: Mar 12, 2025
It happened twice so far, while driving on the Highway, suddenly the car would no longer respond to the accelerator pedal and the car started losing speed meanwhile the warning lights flashes on the dashboard., In a panic we had to cruise to park on the highways shoulder. shut the car off thinking the car may have overheated or something, then restarted the engine and the dashboard was very normal... Read more
Incident date: Jan 15, 2025
Just bought this car on 3/12/2025 Was assured nothing wrong. When taking off it goes about 8 ft then hesitates causing the car behind to almost hit me. Twice it's happened. Pulling out of busy intersections is dangerous. Also it will down shift while driving regularly. Causing cars to run up on you. It also almost died at.a stop sign. Could be tranmission. Not sure exactly.
Incident date: Mar 12, 2025
This is the second time we received an alert that our 2023 Pacifica Hybrid minivan while driving sends an alert message to STOP SAFELY VEHICLE WILL SHUT OFF SOON. A green Turtle and Red Hazard Triangle image accompanied the message. First time it occurred was Friday 3/7/2025 and again after servicing on 3/14/2025. Both times the vehicle was traveling at a lawful speed of 65 to 70. The first tim... Read more
TOYOTA
HIGHLANDER
(2022) - FUEL/PROPULSION SYSTEM
Mar 14, 2025
Incident date: May 6, 2024
When the Idle Stop feature is activated, the car idles at a redlight or prolonged stop as when stuck in traffic. The car engine stalls once the brake pedal is released and must be restart in order to move the vehicle. The condition is dangerous as it has happened in busy traffic. It happens approximately 1 out of every 10 times the idle stop is activated.
Incident date: Mar 14, 2025
I was in stop and go traffic, the truck engine turned off I could not get it to crank. I was stuck in the middle of a busy road for at least an hour until the tow truck driver got there. Since the truck has electric shifting for the transmission, I could not get the truck into neutral to at-least push it to a safe place. I was informed by the dealership that there is no neutral override unless the... Read more
Incident date: Sep 30, 2024
Engine stalling at higher rpm and there are intermittent acceleration issues, likely to be caused by the fuel pump or fuel intake to the engine. My safety and the safety of others was put at risk due to inconsistent acceleration and deceleration. The vehicle has not been inspected yet but it is available for inspection. No messages or indicators on the dash popped up. There is an open recall for f... Read more
Incident date: Mar 13, 2025
Driving on [XXX] in Indiana my rpm’s began to accelerate and I hit my breaks and once I got to 30 mph my breaks went out. I looked online and one after another of complaints for exactly this has been posted in rooms. It was towed to our mechanic and hopefully he can figure out why INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
CHEVROLET
SILVERADO 1500
(2020) - FUEL/PROPULSION SYSTEM
Mar 14, 2025
Incident date: May 20, 2022
While operating my vehicle on a busy road the power failed and vehicle shut down. Saftey of myself and others were at risk as this occurred while actively driving. Upon restart attempt vehicle failed to start. Vehicle was towed to and inspected by an independent service center. Mechanic advised, based on codes from check engine, the high pressure fuel pump failed and metal shavings were in my fuel... Read more
Incident date: Feb 14, 2022
Last week, On Thursday, [XXX], at 8 am, I dropped off my vehicle (VIN# [XXX] ) at the local Ram dealership in Houston for performing the recall issued three years ago, on Jun 09, 2022, Manufacturer Recall Number Z46 , NHTSA Recall Number22V-406 . I have been reading online that there are no parts available since the recall was issued in 2022 and I did not want to wait, as this truck is my work ve... Read more
Incident date: Aug 13, 2024
The car stalls when pulling out. We have had many close calls entering traffic and the car will not react to giving it gas. I’ve taken it to three dealers who all say it is not showing a code and they can’t get it to reproduce the problem. I bought the car new and it has less than 60,000 miles. It does it in all types of weather, extreme cold and hot weather, going uphill or downhill, seve... Read more
Incident date: Mar 30, 2023
The first time the "aux" battery was not charging completely. 2nd time pretty much same issue, they claimed to have performed a software update, 3rd time warning lights came on "Problem, check electrical system" ..something like this. They told me to bring the vehicle to the dealership. After reading the problems stem from the ICCU, I decided to call them to ask if I should tow it in, due to all t... Read more
Incident date: Jan 18, 2025
The electronic shifter knob was flashing lights and the vehicle did not start. Occurred two days in a row. Display stated “Service Shifter”
Incident date: Mar 14, 2025
I am currently experiencing a concerning issue with my hybrid car, which has been stalling unexpectedly and shutting itself off while driving. This alarming behavior poses a significant safety risk, as it could potentially lead to a crash in critical situations, especially if it occurs during high-speed travel or in heavy traffic. Despite regular maintenance and inspections, the problem persists... Read more
Incident date: Mar 14, 2025
Recall NHTSA 22V-767 pertained to a potential faulty high pressure fuel pump. The recall notice states: "FCA US will repair your vehicle [2] free of charge (parts and labor). To do this, your dealer will replace the HPFP, inspect and, if necessary, replace additional fuel system component." When I took the vehicle in for repair, the dealer replaced the fuel pump and also told me that there was a... Read more
Incident date: Mar 14, 2025
Def heater connection on the tank will arc and melt down causing engine derate and costly repairs. Gm know and has released a service bulletins in 2022. Bulletins N212342980. But even with bulletins done still fails. And talking todealer ships it a very common problem and there is a shortage in parts.
VOLKSWAGEN
ATLAS
(2021) - FUEL/PROPULSION SYSTEM
Mar 14, 2025
Incident date: Mar 7, 2022
Engine can randomly blow a turbo of head gasket while traveling on freeway making you stranded in middle of the freeway and disable all the safety features while doing so. Extremely danger
VOLKSWAGEN
ATLAS
(2021) - FUEL/PROPULSION SYSTEM
Mar 14, 2025
Incident date: Mar 28, 2022
My hpfp failed causing metal to get into the fuel rail and affecting the injectors causing a hot spot on a piston causing piston slap and engine failure was told about recall z46 dealership they didn't fix stellantis will not fix will not support the need for a engine replacement
Incident date: Mar 14, 2025
Every time I fill up with gas, the pump stops every $2 or I put in. It gurgles and acts like the tank is full. This happens EVERY SINGLE TIME I FILL UP. TAKE ME 20 min to get gas.
Incident date: Feb 19, 2025
My key is stuck in the I can take it out the o2 seners not reading
Incident date: Nov 1, 2023
I have been experiencing a strong fuel odor both inside and outside the cabin when starting the engine. After several months of experiencing this issue, I recently had my vehicle fully inspected by an authorized Subaru dealership, and they confirmed a critical fuel leak issue. The dealership discovered that the high-pressure fuel pipe is leaking, as confirmed by a camera inspection of the engine ... Read more
Incident date: Feb 3, 2025
CRANK NO START WITH A P129F SET DUE TO INTERNAL SPEED FAILURE BETWEEN FUEL PUMP AND FUEL PUMP CONTROL MODULE. UPDATED DESIGN MODULE AND PUMP MUST BE REPLACED TOGETHER SE APAGO DEJANDONOS EN MEDIO DE 2 CARRILES EN UNA CURVA Y NO FUNCIONABAN LAS INTERMITENTES PASABAN MUCHOS AUTOS Y TRAILERS ESTABAMOS MI ESPOSO MI HIJO DE [XXX] Y YO GRACIAS A DIOS NO SE NOS ESTAMPO UN TRAILER MI HIJO ES [XXX] Y DE ... Read more
TESLA
CYBERTRUCK
(2024) - FUEL/PROPULSION SYSTEM
Mar 13, 2025
Incident date: Mar 13, 2025
I drove this car off the lot with only 16k miles...by 28k miles...it required a new engine due to the known defect of coolant being leaked into the engine from the ceramic cylinders. 2 months later the car needed an alternator. I've been back and forth to the dealership and the costs are mounting. Just recently they wanted $1,500 for another repair. The car is unreliable and I still have over $16k... Read more
TESLA
CYBERTRUCK
(2024) - FUEL/PROPULSION SYSTEM
Mar 13, 2025
Incident date: Mar 13, 2025
There has been a recall for fuel pumps. Our car doesn’t fall under the group being recalled. Our accord has been having the same issue. It will stop running when driving. It has happened twice in the last few months. I would like to see if there could be another group with the problem and have not been recalled yet. Our Honda dealership has diagnosed it with a fuel pump problem.
Crash
Incident date: Mar 5, 2025
High pressure fuel pump regulator failed and cause gas leaking, reduced engine power and gas smell coming back in vehicle. It was also blowing out white smoke. It had delayed ignition starting. The engine light did come on. Several makes and models of GMC has had recalls for this problem. The 2017 GMC Yukon was not included for this recall and should have been.
Incident date: Mar 13, 2025
My fuel tank support strap failed. Just rust I presume I have the larger fuel tank as well. Filled it then shortly after heard a scraping sound.
Incident date: Jan 21, 2025
I was unaware of any previous recalls before I purchased my Bronco Sport used. There is an active recall that has no remedy for the battery. I am actively having issues with my fuel system. It was inspected more than once. Diagnostics returned zero issues 3 times and no warning lights. I insisted further inspection this time which revealed bad purge valve, charcoal canister full of fuel, coolant l... Read more
Incident date: May 15, 2024
The engine began sounding like a diesel and pushing the gas pedal made the car surge/lurch. Then, while driving in rush hour traffic, the car went into what I now know is called “limp mode” where I could not accelerate and I received a warning that told me to pull the car over.
JEEP
WRANGLER 4XE
(2024) - FUEL/PROPULSION SYSTEM
Mar 13, 2025
Incident date: Mar 7, 2025
Fuel pump failure that was not a part of the 2.5 million car recall. Honda would not help.
Incident date: Jul 1, 2023
Vehicle's motor stopped running in traffic
Incident date: Mar 5, 2025
Car Fuel Pump Leaking. Fuel pump Module failure. There was a recall for this issue on other Volkswagens, but not on the Passat. There are hundreds of cars online with the same issue.
Incident date: Mar 13, 2025
I suddenly started receiving error signals about the fuel and the break, and the emission system, and the navigation system. I took th car at the dealership and they told me it is the fuel injector faulty, and it is a national back order and there is not a time frame when it will be ready. The car is driven for only 10,000 miles!
Incident date: Jan 2, 2023
This defect has resulted in multiple vehicle shutdowns while in operation, significantly increasing the risk of a crash. Additionally, Ford has identified a potential risk of battery thermal venting, which could lead to a vehicle fire, further endangering my safety and that of others on the road. Ford has advised not to charge the vehicle, further limiting its functionality and reliability. Has ... Read more
FORD
ESCAPE HYBRID
(2022) - FUEL/PROPULSION SYSTEM
Mar 13, 2025
Incident date: Dec 16, 2024
This engine has been so poorly designed it leaks coolant Into the engine system. I am extremely frustrated and disgusted with the dealership and Honda for knowing these engines are defective yet still producing/selling them. We pay hard earned money for something so unreliable it’s actually insane. I don’t want to be nasty about it but someone needs to say something.
Incident date: Mar 5, 2025
Car stalled while going down the road. Was able to pull over and as soon as I put the vehicle in park, it cut off and wouldn’t crank back. Had to have the vehicle towed into dealership. They called and said the fuel pump, leak detection pump and wiring harnesses were going to have to be replaced. Vehicle has been at the dealership for 4 weeks now with no ETA on parts arrival.
Incident date: Feb 24, 2025
Have had no heat in the car for several days. Today while driving on the freeway, vehicle has warning come up of "High Voltage Warning" and "Service Vehicle Soon." Dealership cannot get car in for another week and no loaner vehicles to any customers.
CHEVROLET
EQUINOX EV
(2024) - FUEL/PROPULSION SYSTEM
Mar 12, 2025
Incident date: Mar 12, 2025
The low engine oil pressure light was flashing, and the car would not drive any faster than 40 mph. By the time I got home the brakes were extremely hard to push so I had to use emergency brake to stop. My engine was seized. Ford had my vehicle from November 13, 2024-January 29, 2025. The dealership told me they replaced my engine, and over time this will happen again. I don’t feel safe driving ... Read more
Incident date: Mar 1, 2025
The check engine light came on. The vehicle was shaking/sputtering when idling. We took it into the dealership and they said we needed to replace the fuel injectors, despite the vehicle not even having 60,000 miles on it.
Incident date: Feb 9, 2025
While trying to fuel vehicle, it will not take fuel , fueling sprays gasoline out of the fueling tube ,
GMC
SIERRA 1500
(2023) - FUEL/PROPULSION SYSTEM
Mar 12, 2025
Incident date: Jan 21, 2025
The catalytic converter has been replaced twice and is now needing a third replacement. The car emits gas fumes, unsafe emissions, and the fuel causes the mechanism to be extremely hot and unsafe. Over time, the car has had reduced gas flow and will stop running. The dealer has confirmed the three converters installed have been defective. The manufacturer, Subaru, was contacted to inspect th... Read more
Incident date: Feb 12, 2024
The fuel strap rutsted through the frame its a recall on previous years and mine it’s the year after the recall. Yes available upon inspection request my gas tank fell in the middle of me driving down the road at 40 and was putting groves in my drive shaft. I’ve read online a lot of people are having this issue. No warning lights just a terrible sound of the broken strap cutting into my drive ... Read more
Incident date: Jan 7, 2025
I was driving on highway and engine failed light came on, along with low fuel sign. Engine shut off. Luckily I was able to safely pull over. The Dealer determined that the low fuel sensor failed thus shutoff the engine. Shutting engine off on a highway is dangerous and life threatening event. Need a different strategy to warn the driver with a time to safely pull over. It cost me over $1,500... Read more
Incident date: Mar 6, 2025
Car has completely failed several times in the middle of busy streets including the freeway on ramp. Jag has replaced the 12v battery once, tried to update software and now the car is totally inoperable. Los Angeles Jag dealer has had the car for 5 months with no definitive communication nor reliable timeline. I have been told the car will be repaired and delivered for months, now they say Jag wil... Read more