Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Mar 21, 2025
I applied my brake pedal to slow for traffic just before entering a roundabout. I came nearly to a full stop, but then with my foot still on the brake pedal, the car surged forward as if I had floored the gas pedal. I kept pressing very hard on the brake pedal, but the car kept speeding forward. I was able to steer in between 2 oncoming cars without hitting them. My left front tire then hit th... Read more
Crash
Incident date: Mar 23, 2025
Issues described in Ford Technical Service Bulletin 22-2229. 2.0L EcoBoost - Coolant in Cylinders, white exhaust smoke and/or illuminated malfunction indicator light.
Incident date: Mar 16, 2025
I'm concern because it started leaking coolant
Incident date: Mar 15, 2025
While driving, the vehicle engine shut off while making a turn. Before the engine stalled, the engine began to sputter as I made the turn. I was stranded on the roadway as I could not restart the vehicle. For my safety, I stayed in the vehicle as there was no shoulder and many vehicles including dump trucks. Several attempts to restart the engine were unsuccessful - the engine would try to turn... Read more
Incident date: Mar 19, 2025
While driving 40-45 mph the engine light came on and 50% loss of power was displayed on screen. Thankfully I wasn’t far from home and was in limp mode for the last 2 miles. The mileage of vehicle is 42,000 miles. The codes are reading low fuel pressure and faulty fuel pump. Any help would be appreciated as this shouldn’t be happening to this new of a vehicle.
Incident date: Mar 14, 2024
The vehicle stalls when air start kicks on so when stopped auto stop kick on and when your ready to go the go stalls to turn back on. I have also lost power to the car randomly. Power train issue on car keeps coming on with engine light. I have taken to dealer when car was under warranty and they were very dismissive to my issue. They changed some sensor under warranty And they said the issue ... Read more
Incident date: Sep 1, 2020
When I go to start up my vehicle it stalls before it turns on. And everytime I put gas in my car it shakes as if it wants to cut off.
Incident date: Mar 21, 2025
While driving my 2020 Honda CRV Hybrid the check engine light came on and my speed reduced to 30mph on the highway. This first happened 5/31/2024 and I had it towed to Honda and Honda could not find the problem. I was told to bring it back in if it happened again. I asked Honda to report to their corporate representative because it was a dangerous issue, and was told we should not at this time. Th... Read more
Incident date: Mar 17, 2025
Fuel leaking from defective spot welds on right side of fuel tank mount. Excessive fuel leaking from tank mount on to the top of cylinder head and down the engine sides and exhaust manifold. Had to shut off bike due to smell of gas while riding.
Incident date: Mar 22, 2025
Car has white smoke coming from the exhaust and the oil level keeps decreasing. Car stalls and takes time to accelerate P0106 code pops up from engine. There’s a rattle and whine noise coming from the engine bay. Also the gas was stuck accelerating. Had to switch the car to neutral so it does continue accelerating. After switching to neutral I was able to decrease power to the wheels and ha... Read more
RAM
3500 CAB CHASSIS
(2018) - FUEL/PROPULSION SYSTEM
Mar 22, 2025
Incident date: Mar 15, 2024
Vehicle failing to charge beyond 65% state of charge. Error message P1AA700 (warning) appearing on the dash with an electrical charging system issue. Kia Customer Care Case Number: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Feb 22, 2025
On [XXX] while driving on the highway my check engine light came on. The car turned off while going 60MPH on the 18 mile stretch towards Miami from Key west and luckily there were no cars around me. I checked for the code and it was P1467 for the Evap Purge Pump. I took it to a dealership in Miami and they told me it would be fine to drive that the part needed to be replaced. I drove back to key w... Read more
Incident date: Nov 19, 2024
The vehicle experiencing issues with a faulty fuel tank and fuel system. This problem began shortly after the vehicle was purchased in 2024 from CarMax. The vehicle was used but low mileage almost brand new condition and manufacturer’s warranty. I formally requested that the manufacturer, Dodge, to replace the entire vehicle under warranty due to numerous repair attempts to fix the faulty fuel... Read more
Incident date: Mar 14, 2025
Vehicle is upfitted as a school bus. Forward fuel tank strap failed in operation. Our company operates more than 100 of these vehicles and we experience a failure of fuel tank straps at a rate of about one vehicle per month. If the 2nd strap would also fail the gasoline tank would become dislodged and present a fire hazard. This is even more critical as these vehicles are carrying students as a s... Read more
Incident date: Feb 18, 2025
Vehicle is upfitted as a school bus. Forward fuel tank strap failed in operation. Our company operates more than 100 of these vehicles and we experience a failure of fuel tank straps at a rate of about one vehicle per month. If the 2nd strap would also fail the gasoline tank would become dislodged and present a fire hazard. This is even more critical as these vehicles are carrying students as a s... Read more
Incident date: Feb 16, 2025
Was driving and car lost all power then violently shifted to the next gear and almost caused an accident
Incident date: Jan 23, 2025
I stopped at street light, Automatic Fuel Management system shut off engine. As engine restarted I experienced several dash lights came on. The engine light continued to blink and E light stayed on. Immediately went to dealer, 1 mile away. Computer said cylinder 5 was misfiring. Upon repair the lifter was bent and the cam shaft was damaged. Repairs were over $7,000.00. Truck had oil changes ... Read more
Incident date: Jan 22, 2025
car keeps dying as going down the road.almost completely dies then kicks back in.have had it in several times always says something differant.has around 78000 miles.bought it new in 2015 have had it several times for same issue.have almost gotten in wrecks due to it dying out of the blue!!!
Incident date: Mar 17, 2025
A few months ago, Engine coolant light came on and had more coolant added. Then the week after my card stopped in the middle of the road because the engine was over heating, I had to get it towed. Took it to mechanic and there was a hole and coolant leaking. My engine coolant light just came on again, requiring further inspection.
Incident date: May 9, 2023
Replaced the exhaust tail pipe tip past the DPF and warning light came on after miles of driving. Vehicle was locked up and only able to drive 55 Mph and there was a countdown to it dropping even lower. Dangerous to limit speed. This shouldn’t happen anyway with just changing out exhaust tailpipe. Very costly unnecessary repair
FORD
F-150 LIGHTNING BEV
(2023) - FUEL/PROPULSION SYSTEM
Mar 21, 2025
Incident date: Apr 5, 2024
Vehicle went on accessory mode while driving on the freeway. No codes were read at dealership and now they're claiming its a seized engine. They will not help me out and are claiming my extended warranty will not cover the cost due to the lack of maintenance on the vehicle. Mind you, I did my oil changes as expected using the recommended synthetic oil. Why hasn't there been a recall on this vehicl... Read more
Incident date: Mar 12, 2025
My 2020 Kia Telluride completely stalled on me on my way to work. The vehicle was not smoking and it seemed like it went on accessory mode. I had the vehicle towed to Kia Dealership in Perris to get it checked out and was told by Olivia that no codes were read when doing a diagnostic and that my engine seized. I had purchased an extended warranty through AGWS. AGWS reached out to me to request the... Read more
Incident date: Feb 27, 2025
I purchased this vehicle in 2023 I have had multiple problems with loss of power ICCU SOFTWARE UPDATES 2-3 per year. . Now my vehicle has been in the dealer for 31 days. Needs a new ICCU and Fuse. No parts no one will tell me when I will get my car fixed. There are 6 other Hyundai ionic 5 Cars sitting with no parts or repairs in sight. I want out of this vehicle it’s a Lemon Every time it has ... Read more
Incident date: Mar 20, 2018
Dear NHTSA Office of Defects Investigation, I am writing to formally report a safety concern with my 2021 Toyota RAV4 XSE Hybrid regarding its fuel tank capacity and refueling issue. Despite the advertised fuel tank capacity of approximately 14.5 gallons, my vehicle only allows me to fill around 9 gallons before the pump automatically shuts off. This significantly reduces my driving range and for... Read more
Incident date: Mar 12, 2025
Vehicles battery has somehow malfunctioned and will charge to 100% but only has ~40 miles of range. This lead to my family being almost stranded in the middle of the night without range to get home with the un expected decrease. Vehicle is currently still at the dealership and has been there for over a month. They believe they have identified a problem with the battery pack but have to send out a ... Read more
Incident date: Mar 20, 2025
On 3/6/25 at 0520 hours, I 95 northbound in Stafford, VA. at mile marker 141 in left travel lane at approximately 75 mph the truck suddenly lost power slowing significantly. We pulled over onto the left shoulder as the truck slowed and stopped. The truck required shutting off the ignition and restarting the vehicle for it to operable. We had vehicles behind us slamming on brakes and quickly changi... Read more
Incident date: Mar 12, 2025
I am dealing with a dual clutch going bad the car is stalling hesitating and loosing power very dangerous to drive. Also i just replaced transmission without finding any help from ford even there was a recall now my dual clutch is going on and there was a recall i never got to be apart of when i first got the car in 2015. I need help please point in the direction i feel like ford should fixed this... Read more
Incident date: Mar 20, 2025
Upon attempting to merge onto a highway, the vehicle lost acceleration and a warning message appeared on the dash stating "Stop vehicle and check electrical system". Car speed was limited to 28 mph. I was able to exit and get the car to the dealership. This was on January 29th, 2025. Car was finally returned to me with a new ICCU on March 19th, 2025.
Incident date: Nov 26, 2024
After an oil change and spark plugs drove 3 miles and now car will not drive code is Manifold p0106 need this fixed dealer cannot determine issue Car is at Nalley Kia in Stonecrest GA
FORD
BRONCO SPORT
(2022) - FUEL/PROPULSION SYSTEM
Mar 20, 2025
Incident date: Mar 20, 2025
Four dashboard warning signs (Check Engine Light, Tire Pressure Monitoring System, Vehicle Stability Assist System, Electric Power Steering) appeared all at once suddenly. I had the vehicle towed to my local Honda dealership for service. They gave me a diagnostic code of P0304 and insisted that the repair did not fall under my car's active powertrain warranty. I searched the web and found it is a ... Read more
Incident date: Mar 20, 2025
My 2023 XT4 had a fuel module failure. I was driving along a busy highway at 50 MPH when i lost complete power. Now i see on the Cadillac forum, many people are having problems with the Cadillac XT4. According to the towing company it happens all the times. I also read on the forum other people were told this too by towing companies. This is Dangerous and you could be left in the middle of a ... Read more
DODGE
GRAND CARAVAN
(2015) - FUEL/PROPULSION SYSTEM
Mar 20, 2025
Incident date: Mar 13, 2025
PTU for this car, with no light or warning on the dashboard, car began to make a cranking clicking noise and began to smoke from the rear exhaust, car lost steering capability for the brief moment and fellow driver alerted me that my car was on fire below. Car immediately pulled to the side, i never lost power. at mechanic shop, appears that the PTU blew and oil flew all over the bottom of the car... Read more
Fire
Incident date: Feb 9, 2025
On Nov. 15, 2023, this vehicle had an episode of unintended acceleration as I was pulling into our garage. This resulted in the front end of the car crashing into material that was stored against a garage wall. I contacted the dealership immediately, and the car was towed to them. They stated that no computer error codes were found. A Honda certified repair center was recommended.. The car was tow... Read more
Crash
Incident date: Mar 20, 2025
fuel pump issue, my model and year is in recall batch for this issue, but my vin is not being recalled
CHEVROLET
SILVERADO 2500
(2024) - FUEL/PROPULSION SYSTEM
Mar 20, 2025
Incident date: Mar 18, 2025
The car had fuel pump recall I had it fixed on 10/24 now the car has the same issue but your kia refuses to fix it. My warranty company is replaceing the fuel pump but not the reprogramming of it but why is it my issue if it is a recall to begin with that wasn’t fixed or I would not need a high pressure fuel pump and have the same problem. Kia states they only fix one time so now I’m responsi... Read more
CHEVROLET
SILVERADO 2500
(2024) - FUEL/PROPULSION SYSTEM
Mar 20, 2025
Incident date: Mar 18, 2025
Truck shut off while driving fuel pump connector in the tank was melted and could have started a fire. Was told my tundra doesn’t fall under the recall but is having the same problem
Incident date: Jul 20, 2020
The problem started when our car died while driving it. After a few different replacements, Kia decided to replace the entire engine under a recall. After driving the car for a short period of time, the check engine light came on. I went to check the oil and it smelled overwhelmingly like gasoline. I took it to my mechanic who said the check engine light was coming on because of the catalytic conv... Read more
FORD
ESCAPE PHEV
(2024) - FUEL/PROPULSION SYSTEM
Mar 20, 2025
Incident date: Mar 11, 2025
Since I have had this vehicle, the message " steering assist fault" for my electronic steering has been popping up in the dash screen since as far back as 2016 when there were recalls on the Ford fusion. However, a simple fix would be to turn off the engine and restart the vehicle, and it was go away, only to return a few weeks, or a month later. I repeated the same steps. Now, it has gone out com... Read more
Incident date: Feb 15, 2025
I have driven this car for approximately 40,000 miles without issue, and regularly have the oil changed. Based on what my mechanic told me, the fuel pump either failed or detached while I was driving on the turnpike. This resulted in a loss of oil. I was simply accelerating to pass another vehicle when several warning light illuminated. The engine made grinding noises and there was an oil-like sme... Read more
Incident date: Mar 18, 2025
While driving on a highway on two occasions my truck suddenly displayed low fuel pressure. I lost complete engine power. First occasion ford said was fuel control module. Second occurrence same thing was on [XXX] low fuel pressure signal and engine stopped working. Been in touch with fullerton ford in somerville where vehicle was subsequently towed to. Representative stated it is the low pressure ... Read more
Incident date: Mar 20, 2025
My car has been limited to charging only to 70%. I often smell a kind of burning plastic when driving, but no smoke or fire. In addition the console display often freezes up or is completely blank.
Incident date: Aug 20, 2024
Regarding NHTSA Recall No. \/ MFR Recall No. : 24V-867 \/ SC327, I have contacted Kia America by email who is avoiding to take action in rectifying the SC327 defect. From March 11th to March 15th 2025 I have emailed Kia several times to address the issue of my Kia EV6 car, the lack of response from their side compels me to lodge a complaint with you. Please intervene in my case with Kia. Below is ... Read more
Incident date: Mar 19, 2025
This is the second time I’ve had overheating issues, and it now seems more severe. I’ve noticed both coolant and oil leaking, and the car is unsafe to drive. Also fault codes related to emission. Here are the symptoms I’m experiencing: •Smoking: The car I started smoking, likely from oil or coolant leaking onto hot engine parts. Caused me to pull over at midnight on side of highway and get... Read more
Incident date: Mar 6, 2025
Vehicle range went from 320+ miles on a 100% charge to just 100 miles on 100% charge. Looks to be a bad battery cell or battery itself. No warning lights of any kind. Just super degraded range. Vehicle is new and has around 5800 miles. Dealer doesn't have techs to work on batteries, so they are having to play telephone game with Kia tech line in Korea.
Incident date: Mar 18, 2025
Throttle has a lag when depressing gas pedal (occasionally a dead petal symptom) research indicates a TSB T-SB-0166-10 exist that relates to this issue. Lack of Toyota dealer assistance with this issue when contacted (Toyota of Round Rock Texas 78664) This issues is a safety concern when operating vehicle due to lack of throttle response when accelerating into traffic. When issue occurs, vehicl... Read more
Incident date: Mar 12, 2025
I have Mercedes Benz CLS 550. Whenever I fill up a tank full, I smell gas in the CAR and in my garage. After researching the cause of this issue , I found its a common issue with Mercedes Benz older vehicles where the fuel sender unit cracks and start leaking Gas which is located under the rear seat driver side. Mercedes Benz sent a recall notice for same problem for older vehicles from 2006-20... Read more
Incident date: Mar 14, 2025
Every time I fill my car up with gas and I set the nozzle to shut off automatically when it is full of gas, gas spits out all over my car and on the pavement. I called the dealership and they said this is normal. I do not feel that it should be. Also, whenever I drive my car it acts as if it has no power and it almost feels like it’s missing or not getting enough gas or something.
VOLKSWAGEN
PASSAT
(2014) - FUEL/PROPULSION SYSTEM
Mar 19, 2025
Incident date: Dec 1, 2024
The battery charging system is malfunctioning and won't charge the battery correctly. Hazards from a battery and charging system that is not functioning. Possible battery explosion during charging. Possible fire to car & garage / home. Yes Yes Yes
TOYOTA
HIGHLANDER
(2021) - FUEL/PROPULSION SYSTEM
Mar 19, 2025
Incident date: Mar 19, 2024
High Pressure Fuel Pump failed without any sensor notification or prior indication causing the car to suddenly go into safety mode shut down and lose all propulsion while driving at speed. This is a known NHTSA recall issue Part 573 Safety Recall Report 21V-586 specific to 2014 BMW X5 xdrive35d. Attempting to understand WHY this VIN is not included in the recall list especially in light of the fac... Read more
Incident date: Mar 17, 2025
My 2022 Mitsubishi Outlander SEL special edition was purchased in December 2022. In February 2024, the fuel pump went out the dealership said it was not a recall, however it was covered under my warranty. Now, March 2025, my fuel pump has went out again. This is the second time and the third fuel pump counting the original in the vehicle. Even though it’s covered by warranty, it is still not a r... Read more