Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Dec 16, 2023
Apparently the recall was fix with the fuel system, however the car is still losing power as you drive it.
Incident date: Mar 20, 2025
I got a recall notice for my car for fuel pump which I got it fixed but now the dealership is saying I got fuel injector issues with head gasket issues. I have also read online that lot of people are having exactly this problem, their fuel pump injectors are also failing with head gasket on the 2018 Honda Accord and Honda is requesting $2000 in fixes
Incident date: May 15, 2020
My car needs an Egr valve replacement and this is a known and common problem with this car and now they are trying to charge me outrageous prices for an issue that they know is defective. The becm , the Egr valve, and the shift to park. need to be recognized as recalls
Incident date: Mar 25, 2025
Accelerates when Braking !!
Crash
Incident date: Mar 21, 2025
These cars had an open campaign earlier in the year to check for faulty ICCUs. Mine was check in Jan and deemed to be good. In early Feb I was driving home alone late at night and suddenly I was unable to go faster than 20mph and in a matter of minutes the car shut off. It had to be towed and the dealer informed me the ICCU failed. It was very scary and extremely dangerous. This has been happening... Read more
Incident date: Feb 3, 2025
On or about November 13, 2024 our Hyundai Sonata 2020 gas tank almost exploded. We drove our vehicle to a dealership so that it could be checked because we kept hearing something that sounded like a loud pop / thumb underneath our vehicle. We had already been receiving notifications of a powertrain issue with the vehicle for years (without the dealership resolving the issue). So we were taking the... Read more
Incident date: Mar 21, 2025
ICCU failed while driving. Causing the car to dangerously decelerate with little to no warning. The car then bricked itself on the side of the road. Diagnoses is a failed ICCU. This failure was insanely dangerous as the car lost all power and would not accelerate.
Incident date: Mar 25, 2025
The rods broke. The lifters are faulty and the power cuts off in the middle of driving. The car was taken back to the dealership and the cam shaft was replaced as well as the rods. However, after getting it back the car looses power and will not accelerate. It is currently in the shop as I type this complaint.
Incident date: Feb 22, 2025
I was driving my vehicle and then the entire car shut off going about 50 MPH causing the car to immediately stall. Nothing eventually worked making me have to push my car onto the side of the highway. Replaced the alternator and battery. Eventually got my car scanned and the issue I’m having is a fueling system problem. Did some research and my car 2017 IS350 f sport did eventually have that rec... Read more
Incident date: Mar 31, 2025
I have a 2019 Ford F250 with a 6.7 turbo diesel with the cp4 fuel pump which was recalled on the 2020-2024 models but they have used this same pump since 2011. with many many of them blowing up and causing 12-17,000.00 repairs and law suits against Ford Motor Company. This repair is costing me over 16,000.00 !!! they need to make the recall for all years that the cp4 pump is used.
Incident date: Mar 21, 2025
While driving my qx60 with my wife and 8month baby inside, car stalled twice on feb 15th and March 22nd , felt like it had an empty fuel tank , car stopped in traffic , had to pull baby, my wife and I to shoulder and leave vehicle stopped in traffic with emergency lights on ,call for a tow truck , car would start and die immediately , car only has 21000 miles Check engine light on with codes : P0... Read more
Incident date: Mar 27, 2025
1. The Fuel system failed. Ford Dealership removed and replace all Parts. 2. Yes my self end other were at risk of an accident. it happened wild driving to work from riverside to Los Angeles on the [XXX] just inline with the [XXX] . 3.By ford dealership. 4. By ford Dealership. 5. No warning it just turn of in the middle of the HWY. I was able to drive it out of the freeway on to [XXX] . INFORMATI... Read more
GMC
SIERRA 1500
(2024) - FUEL/PROPULSION SYSTEM
Mar 30, 2025
Incident date: Mar 13, 2025
acura tlx stop start system It will turn off on red light or stop! Engine fails to restart on its own! Jump start required!!!! Is NOT SAFE for millions of families!
Incident date: Mar 1, 2025
After parking in my Rogue in the garage there is a very strong odor of gasoline which doesn't dissapate, even the next day. I have taken to 2 different Nissan dealers and it still persists.I'm afraid the gas odors will ignite my garage.
Incident date: Mar 25, 2025
Have had two fuel level senders fail in one year of ownership. The dealer/manufacturer has replaced the first one, and a second replacement is pending. The failure shows inaccurate fuel levels including a full tank reading as 1/4 or less full. Subsequent refueling does not change the level reading. If the car thinks it is out of fuel, it may cease to operate (even if there is fuel in the tan... Read more
Incident date: Feb 25, 2025
Service engine warning came on/ tester indicated low pressure fuel system. On 02282025 the lower pressure fuel senor(Part#BU5Z*9F972*B was replaced at Landers Ford/Collierville, TN. On [XXX] Service engine warning came on. I contacted the dealership, and was advised to bring it in to get checked. Tester indicated that cylinder #4 was not working. So part# BM5Z*12029B (NS COIL A) and Part# CYFS*13... Read more
Incident date: Mar 17, 2025
Car would not allow me to accelerate. It seemed to keep me running only on the electric motor vs the gas engine (the vehicle is a hybrid). This has happened multiple times. The fix is to turn the car off and on again.
Incident date: Feb 26, 2025
Rodents accessed and damaged the car because there essentials components are not protected.
Incident date: Mar 30, 2025
After updating my Prologue and driving it for a few miles, I'm now seeing a message that says: "Service High Voltage System / Service vehicle soon." The car will not accept a charge at all and the heat/defroster will not work. It will only blow cold air (which may just be outside air circulating meaning full hvac isn’t working).
Incident date: Mar 16, 2025
EVAP Error Code for the capless gas cap error. you have to super careful when filling your car up with gas. Honda needs to fix this defective capless gas tank system. It is too fragile and requires an immense amount of work to repair for a regular old Joe.
HYUNDAI
GENESIS COUPE
(2013) - FUEL/PROPULSION SYSTEM
Mar 29, 2025
Incident date: Mar 24, 2025
Fuel fill-ups averaging 13-14 gallons when vehicle trip computer alerts 0 miles remaining distance to empty. Fuel tank capacity published as 17.8 gallons. Total vehicle range understated, requiring more frequent stops at gas stations to fill. Not a direct safety concern, but a significant nuisance and dealer has stated this is normal and there is no fix for this issue. EPA estimated MPG 26-27, s... Read more
Incident date: Mar 10, 2025
The automatic engine stop/start system is a safety hazard. On multiple occasions with two different drivers (husband and wife owners), the engine has stopped just as the accelerator is pressed after waiting for traffic to clear at a stop sign or while waiting to enter a street from a driveway or parking lot. The delay when expecting the vehicle to accelerate has nearly caused accident(s) several... Read more
Incident date: Feb 13, 2025
I bought the Jeep Grand Cherokee Limited in 2021. Since I bought it I have had one problem after another with this SUV. This is the list of repairs on my car since 2021... and Jeep has done nothing to compensate for my troubles. I feel like I got a lemon of a car and I would never purchase another jeep again. We have maintained the car and have records of all oil changes and tire rotation and al... Read more
Incident date: Apr 3, 2024
Car experiences intermittent hesitation and jerking during acceleration. When car is driven in "economy" mode the jerking begins at 20 mph. When the car is driven in "normal" mode the When accelerating and merging onto highway car was almost rear-ended twice due to sluggish acceleration and jerking. Car also demonstrates engine surging while sitting idle. Spark plugs were changed, fuel treatment ... Read more
GMC
SIERRA 1500
(2022) - FUEL/PROPULSION SYSTEM
Mar 29, 2025
Incident date: Mar 29, 2025
When I get gas engine turns off. Need to restart it multiple times. Hesitation on acceleration afraid to be on highway. Rough idol at stop. I’ve seen it multiple people have had this issue. It turns out to be the vapor canister, purge solenoid, which I had to be replaced that fixed it. Hopefully this could help out other people. I was so scared on the highway. God bless you.
Incident date: Mar 26, 2025
THOUSAND OAKS MERCEDES DEALERSHIP TOOK INSURANCE PAYMENT FROM AMERICAN EXPRESS FOR A STOLEN KEY - THEY WRONGFULLY NO CONSENT CHANGED THE IGNITION MESSED WITH RADIO AND SECURITY SYSTEM DURING ILLEGAL FORMS OF WIRELESS CAR TESTING THEY WIRED UP NON STANDARD EQUIPMENT WITHOUT CONSENT AND MADE 8 ILLEGAL KEYS TO VANDALIZE THE CAR INSIDE AND OUT - THEN WEAPON ATTACKED ME IN THE CAR AS A FORM OF HOSTAGE ... Read more
Crash
Incident date: Mar 29, 2025
COMPLETE Submitted on: Thu Jan 06 2022 Claim number: [XXX] Residential zip code: [XXX] Residential state: MO ITEM 1 Brand & model: Safeco claims Age of item: 55.00 Original price: 185055014 Description: Jennifer Steele Condition: below average Note: ITEM 2 Brand & model: Identity theft investigation Age of item: 43.50 Original price: 63051 Description: Cyber scout Condition: above average ... Read more
10 deaths
CADILLAC
ESCALADE ESV
(2018) - FUEL/PROPULSION SYSTEM
Mar 28, 2025
Incident date: Mar 1, 2020
My car suddenly shut off when I came to a stop at a red light while on a busy state route. The information cluster then began to read “Fuel supply” and “Battery Discharge” My car would not turn back on and still has not turned back on since and it's been over a month now. According to the OBD results, the fuel pump and injectors were somehow seized and therefore have caused the car to beco... Read more
Incident date: Feb 24, 2025
Service Campaign 9B1 That my gas tank has explanded/exploded due to the issue noted in the subject line. As you can see the whole bottom of the backseats have been raised up imcluding the part that connects to the gas tank itself. My car is immobilized and not drivable during this time. What is the next step to take?
Incident date: Jan 1, 2022
Water pump continues to have leak. I have replaced the water pump 3 times in the past year.
Incident date: Feb 4, 2025
1. Headgasket, fuel injectors, and fuel pump failed on this vehicle. Upon inspection Gwinnett Place Honda responded that this was a very common problem and that they see upwards of hundreds of cars per month equipped with the 1.5 liter turbo charged engine. 2. This affected my safety because during the whole ordeal my car went into a “limp mode” while doing 80mph down a busy highway causing m... Read more
CHEVROLET
SILVERADO 1500
(2019) - FUEL/PROPULSION SYSTEM
Mar 28, 2025
Incident date: Mar 20, 2025
Problem with fuel injectors. Car has a very rough idle when cold. Also while driving there is a rough idle from the engine.
Incident date: Nov 1, 2024
We were leaving Kerrville Tx around [XXX] on our way to Colorado for a fishing trip. We got to Colorado City Tx 3:45pm to refuel and grab a late lunch, we left at 4:30pm. We went through Snyder and Post Tx and approximately 5:45pm 1.2 miles southeast of Southland Tx, I had a warning come up on the dash saying Low Fuel Pressure and Reduced Engine Power and had smoke coming in then I pulled over asa... Read more
Fire
1 injured
Incident date: Mar 26, 2025
A remedy still has not been offered for the coolant pump.
Incident date: Mar 27, 2025
Truck sputter to start or does not start at all. When I put fuel in my car it doesn't start for two days. Mechanic believes it's fuel system but couldn't be sure since there weren't any codes throwing from his diagnostic machine
Incident date: Mar 25, 2025
Dear Sirs: I own a 2020 GLC300W Mercedes SUV. As of this date, It has stalled 5 times while driving on the highway and on the roads within an 8 month period. Throughout this period, I have taken the vehicle to the Mercedes dealership in Riverside, CA three times to have this inspected. After their first inspection, the dealership claimed that the problem was due to a recall on a computer software... Read more
Incident date: Mar 25, 2025
Fuel injectors no warning…went to get breaks checked, while they were checking them the engine light turned on after that they couldn’t get my car to start again.
Incident date: Mar 1, 2025
The fuel pump where the fuel line connects to it is cracked and squirting fuel all over that area. Some time ago I started smelling fuel when getting close to the vehicle or when opening windows. Took it to a shop to have it checked out and the technician couldn’t find the problem, since there is no check engine light on or any type of warning. A few days ago I decided to check the bottom part o... Read more
Incident date: Jan 7, 2025
My 2018 Hyundai Sonata (approx. 60,000 miles) began consuming excessive oil, and the engine started smoking while driving. My wife barely made it to the dealership — the car was unsafe, struggled to stay running, and visibly smoked from under the hood. Hyundai acknowledged the oil issue but refused to cover engine replacement. Instead, they approved a one-time combustion chamber cleaning and req... Read more
Incident date: Feb 2, 2020
1. Fuel Leak 2. Fuel leaking in driveway, car has potential to catch fire if driven 3. Suspected leak and odor was reported 4 years ago. Dealer said the recall did not apply to my car. After receiving an email reply back from GMLegalUpdate department indicating they would cover the "fuel line" under special coverage, the dealer looked at the car. Dealer said they couldn't find any leak. Now the le... Read more
Incident date: Feb 10, 2025
September 15, 2024 while driving with cruise control set at 65mpg, the 2022 Hyundai Tucson began shaking and experienced an abrupt loss of power. I released the cruise control, and the vehicle wouldn't accelerate over 45 mph without shaking severely. September 16, 2024 car was inspected by a dealership and determined it was the 4th cylinder fuel injector; mileage on the vehicle was 45,314. Repair... Read more
Incident date: Mar 27, 2025
I was driving with my [XXX] son and my car just stalled out in the middle of the road. I couldn’t start it and we were stuck in the middle of the road. My husband arranged for a tow and the repair shop (safe auto repair Mont Belvieu) told me that this type of thing they have seen a lot of. The fuel pump power control module needed to be repaired and they said when that happens it sometimes shor... Read more
Incident date: Jun 27, 2024
I am reporting a serious issue with the 2017 Audi Q7 involving excessive oil consumption. The vehicle burns 1 quart of oil every 1,000 miles or less, requiring me to constantly add oil between regular oil changes to avoid engine damage. This is not normal and poses a serious safety risk if the engine runs dry during operation. Audi denied my buyback request without inspecting the vehicle or revi... Read more
Incident date: Mar 5, 2025
My engine light and traction light and red lightning bolt light is on and it’s making the vehicle run really hard and shake and almost stall out and won’t go over 20 miles per hour
Incident date: Mar 25, 2025
Cylinder 1 and Cylinder 3 misfire (Cylinder 3 misfired multiple times, even after attempts to fix it), and now I have a blown head gasket. On more than three separate occasions, my car has either stopped completely in the middle of the road—sometimes on the highway in the fast lane, with cars traveling 80+ mph behind me, putting my life at significant risk—or it will suddenly drop from the spe... Read more
Incident date: Mar 3, 2025
Likely secondary air injection pump and/or its related relays, CEL P2444 came on 3 separate times. November 2024, brought it in to get replaced under warranty, came on again the day after picking her up in December 2024 due to faulty pump, didn’t get to bring her back in until March 1st 2025, fixed part again, brought her home [XXX]. Car engulfed in flames 10 days later on [XXX]. I do have the c... Read more
Fire
Incident date: Jun 3, 2024
High pressure fuel pump Yes almost caused an accident Vehicle was inspection and replaced No warning at all just lost power and all lights came on the dash. I was traveling in left lane down the highway lost power had to cross 3 lanes to get right side of shoulder. I shut off the car when I stop on the shoulder . I inspected the car for sign of low oil or coolant I didn't see any reason... Read more
Incident date: Mar 27, 2025
Every time I get gas my engine stalls out citing an issue with the evap system — evap purge valve. This is not safe as it stalls out directly after filling the car up. The smell of gas is very prominent leading me to believe there could be a fire hazard associated with this as well.
Incident date: Mar 26, 2025
Dear NHTSA, I am submitting this complaint regarding a serious safety issue with my [Your BMW Model & Year]. My vehicle was recalled due to an issue with the engine coolant pump, which could lead to a short circuit and, in rare cases, a fire. •The recall was issued over a month ago, but BMW has not provided a solution or a repair date. •On March 26th, 2025, I visited an authorized BMW service... Read more