Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Apr 17, 2025
Motor stopped dead while driving on a local Interstate Hwy. Was able to negotiate the truck out of traffic without crashing. Not an easy thing to do in speeding rush hour traffic. Had the truck towed to a reputable repair shop and discovered the CP4 fuel pump had failed and shattered throughout the fuel system. Repairs in the amount of $13,520.30 incurred to get the truck back in service. The atta... Read more
Incident date: Apr 30, 2025
Unknown. Car will not start, dashboard says overheating, white smoke was coming out of muffler but stopped and etc.
Incident date: May 3, 2025
I just want to get my recall done. It’s almost 2 years since the recall was announced and no one is able to do my car. I called Open Road Honda a bunch of times, last year they told me parts are not available. I have been following up since then every few months since honda sent a letter that parts are available. I just get sent to voicemail and no one calls back. I tried to call Honda to report... Read more
Incident date: May 1, 2025
The high pressure fuel pump is failing. Had a diagnostic ran with the help of Autozone technicians. Advised to replace it. Looked up recalls for my vehicle and found the same issue. I was driving the vehicle home from work when the vehicle was struggling to move. It is available for inspection. No lights on prior to the fuel pump failure. These lights came on after the incident: check engine light... Read more
Incident date: Apr 29, 2025
I’m just reporting several known issues. First, with code P2138, which I got today at Oreilly after my car started throwing warnings. I used my parking brake briefly and afterwards got the following warnings on my car: “Steering Assist is Reduced, Drive with care”, “Engine power reduced” , “Propulsion Power is reduced” , “Service Parking Brake”. I’ve never even had one of the... Read more
Incident date: Apr 21, 2025
In Feb 2025, I was driving, a day after a snow storm, on the highway when without warning my car stopped accelerating, and just shut down. The mechanic said my oil was all over the ground. He also stated that there's a defect in the 2.4l ecotec motors and the pistons broke on my vehicle. Now I have to pay $3500 to rebuild my motor. He stated that the vehicle has a higher oil consumption rate/ leak... Read more
Incident date: Apr 20, 2025
Driving on slightly uphill 55 mph highway, vehicle started jumping & losing engine power. Engine light came on, I made it to the top as it was slowing down. Pulled off to the side. Put it in park for a minute. Message showing on dash read - acceleration power reduced. Drove it on home (engine light stayed on) parked it & had it towed to dealership the next morning. Got a call from dealership the s... Read more
Incident date: Apr 27, 2025
Lights became so dim it was impossible to see at night. I replaced the bulbs multiple times with no remedy. I also had the outer shell cleaned which still did not help. I had to finally have the whole assembly replaced.
Incident date: Jan 1, 2024
Driving 70 mph on highway and the engine shut off. Dash says shift to park to restart. Pulled over and put the vehicle in park and pressed engine start. Vehicle did not start back up. (No crank no start) Vehicle locked in park and wont shift. Vehicle was towed to my house. Replaced battery bus bar and vehicle started back up. Test drove and shut off again in my driveway. Will not restart. No engin... Read more
Incident date: Jan 31, 2025
UNKNOWN. Often when I attempt to accelerate after stopping at a stop sign, the car hesitates, sometimes lunges ahead and then sometimes practically dying before accelerating normally. There have been times when It simply feels like a fuel pump problem and I know that Toyotas with this same Denso fuel pump have had documented problems similar to mine. [XXX] INFORMATION REDACTED PURSUANT TO THE FR... Read more
Incident date: Sep 9, 2024
The motor to the lock in the gas tank makes a very loud sound and doesn’t appear to work properly
Incident date: Apr 24, 2025
My 03 Yukon Denali is experiencing all of the same things that the recall on the 2021 Yukon is experiencing. What do I do? The recall notice I am referring to is N252494000
Incident date: Apr 2, 2025
Critical Issue: Gasoline leaks into engine. That causes increasing engine oil level significantly and mixed with engine oil. I dropped off me car (mileage: 11731) at Kia Pro in Glendale, CA on 5/1/2025 as soon as I confirmed that engine oil level exceeds the maximum (twice of max) and smelled Gasoline from the dipstick. The service advisor and a tech confirmed that the excessive engine oil level a... Read more
Incident date: May 2, 2023
Turbo charger has gone out 4 times since I purchased it in April 2021. I have been on the interstate driving and suddenly my car slows down and a message that says “engine power reduced” comes up and my check engine light comes on. This is dangerous as I was on the interstate with 18 wheelers and could’ve been rear ended and badly hurt or killed. My grandchildren could’ve been in the car w... Read more
Incident date: May 2, 2025
1/16/25 Van brought to Honda of Kenosha to complete fuel pump recall. Advised work was complete. 3/30/25 While driving, my van completely turned off. Creating an unsafe situation as I wasn’t parked but with engine running & van in drive. Van was towed to repair shop 3/3/25. When they opened on 3/31/25, I contacted them to explain what happened. Mechanic said it sounded like a fuel issue. I expla... Read more
CHEVROLET
SILVERADO 1500
(2019) - FUEL/PROPULSION SYSTEM
May 2, 2025
Incident date: May 1, 2025
After filling the tank with fuel, I was immediately aware of a strong smell of gas. I am always extremely careful not to overfill causing any fuel to escape. The heavy smell/escape of fumes is such that the car simply can’t be put in my garage. The risk of igniting and fire is a risk that is unacceptable. General Motors knows about this issue as they did notify me in 2017 that my car could have ... Read more
Incident date: Apr 17, 2025
Fuel leak from factory fuel pump housing
MERCEDES-BENZ
E 450
(2019) - FUEL/PROPULSION SYSTEM
May 2, 2025
Incident date: Apr 21, 2025
My 2019 honda crv has been in and out of shops since April 1st. On april 1st lights popped on on my dashboard the lights were break system lights. All wheel drive system lights, and then the lane keep assist adaptive cruise ect were on and not operational. I looked up what could cause that to happen and it stated rear differential fluid could pop lights on. I took it to the dealership and stated i... Read more
Incident date: Apr 1, 2025
Smelled fuel leaking inside car towards rear seat. Electrical connector to fuel pump had fuel surrounding it (located under back seat, on left side of car). Upon disconnecting connector, I notice two right most pins of connector (on pump) had a burn mark which cause a hole and allowed fuel to leak out.
TOYOTA
GRAND HIGHLANDER
(2024) - FUEL/PROPULSION SYSTEM
May 2, 2025
Incident date: Apr 1, 2025
I want to explain my case to protect a future person with this problem and that they soon take action. This has happened to me on 2 occasions. [XXX], my vehicle suddenly stopped at a speed of 55 miles on [XXX] in Miami and the car dashboard showed a lack of gasoline power that the gas pump stopped working, braking the car abruptly and with a high risk that a vehicle could collide with me at high ... Read more
Incident date: Apr 20, 2025
On May 14, 2023 I was on a trip driving the Tahoe (midnight blue Tahoe in the pictures) about 60 mph, on highway 41 (middle of nowhere, no cell reception) south of kettleman city, CA when, without any warning or symptoms of any problem whatsoever, the engine lost propulsion and died. I was able to coast onto the shoulder and tried starting it. It started again and I continued driving and about 35 ... Read more
Incident date: May 1, 2025
I have received the notice about the recall and now I am just worried because I have a wife and two-year-old child in my truck. I don't want the engine issue to happen while they are in the truck and increases the risk to get into an accident if the engine fails. I have tried to schedule an appointment with my dealership and from the date I received notice on 04/28/2025. They stated I have to call... Read more
Incident date: Mar 20, 2025
There has not been any specific incident, but I have noticed a gasoline odor while driving my car. The smell is particularly strong when I open the trunk. I have had the issue inspected and inquired about the cause, as the odor began suddenly and without any apparent reason.
Incident date: Apr 27, 2025
I was driving to work at 45 miles/hour and the car's engine cut out. My life was at risk because the car cut out without warning while I was driving. When the car stopped working, I called the dealership, and they came to take the car away. The car didn't give any warning or display any warning messages beforehand. The car has been at the dealership for a month and they still haven't repaired it.
Incident date: Apr 25, 2025
Car started to loose power and wanted to cut off had to drive with both feet put in the shop a few times but couldn't find any wrong finally stopped driving it and then I started back to driving it and still doing the same thing, finally the motor went out.Have notice more Malibu's in this area and surroundings area having problems with the motor.
Incident date: Apr 25, 2025
My Car on Fire at the gas station
Fire
Incident date: Jan 15, 2025
Various times while I was driving my 5 kids have I had an issue with the brakes and having to over compensate to pump brakes to get them to stop in time or at all. Very scary
LINCOLN
CORSAIR PHEV
(2021) - FUEL/PROPULSION SYSTEM
May 1, 2025
Incident date: Feb 5, 2025
Available for inspection. The "brain" of the truck is in the stereo system. the time on the call varies, but, the call will drop the Bluetooth or wired connection with the truck, the radio will reset, and go to a broadcast radio station, from which it will stay for about 5-30 seconds while resetting, and then the call will recommence on the in-house system again. Neither party knows until I start ... Read more
GMC
SIERRA 1500
(2023) - FUEL/PROPULSION SYSTEM
May 1, 2025
Incident date: Apr 26, 2025
The sensor on the electric water pump failed and caused the water pump thermostat and alternator to stop working and the truck to catch on fire. I uploaded proof below that I reported there was a problem since approximately 2021 to a certified bmw dealership and everything else was fixed but that. And I paid for the extra video inspection every time the same year model everything has been recalled... Read more
Fire
FORD
BRONCO SPORT
(2021) - FUEL/PROPULSION SYSTEM
May 1, 2025
Incident date: Mar 31, 2025
Since purchase the vehicle has had a number of electrical issues. From non functioning automatic mirrors, and memory seating, to blacking out infotainment systems to the bigger recalls. Jeep issued a recall notice early October of 2024 for the High Voltage (hybrid) battery. The recall advised customers not to charge the vehicle due to risk of fire. The hybrid feature was the main reason for pur... Read more
Incident date: Feb 25, 2025
I received a warning to park safely, engine will shut down soon. This is the third time it has happened. One time coming down a mountain with no place to pull over safely with a van full of family members. Second time at high speed on an interstate, this time on a high speed local road, but had enough time to pull over before losing power. The van has been in the shop and/or waiting for repairs f... Read more
Incident date: Apr 20, 2025
Ever since I have owned the vehicle, the gas station fill nozzle randomly gets stuck when trying to fill the vehicle. I tried taking it to the dealer years back, but was told there was no fix. When the nozzle gets stuck, you really need to wiggle and pry to get it out, sometime spilling fuel outside the truck when it finally releases.
Incident date: Apr 29, 2025
The 2023 Chevy High Country Diesel vehicle for 89,000 has failed tremendously, without any warning whatsoever. I've had my vehicle serviced on a 6 to 8 weeks bases at the dealership. on March 28, 2025 I was driving in SD and the truck just failed all the suddenly. The information stated to shift to neutral and restart which I did. The truck never started and had to be towed. The first diagnosis wa... Read more
Incident date: May 1, 2025
Auto restart failed. Vehicle failed to move forward at a red light. Dash instructed to place vehicle on park then press the engine start-stop button hence restarting in the middle of the road presenting a safety hazard, cars behind me almost tail ending mine. People were honking and I couldn’t move fast enough. Why is the Honda dealer saying they will charge $222 to inspect to see if it’s a ... Read more
Incident date: Apr 1, 2025
Starting in 2022 at 16,000 miles this vehicle has been to dealership 8 times for check engine light related to the EVAP. Multiple repairs have been done and still same issue. VW does not seem interested in properly addressing this problem.
DUCATI
MULTISTRADA V4
(2025) - FUEL/PROPULSION SYSTEM
Apr 30, 2025
Incident date: Apr 23, 2025
The ABS system in this vehicle flashes warnings at quick restarts and while holding the brake down, it has no “sponge” when this happens. The brakes squeal constantly. I’ve had them inspected at every single maintenance and there can be no flaw found. When driving on the interstate, the engine is very “jerky” almost like the transmission can’t keep up with the speed of 70-80mph (not ... Read more
JEEP
GRAND CHEROKEE
(2023) - FUEL/PROPULSION SYSTEM
Apr 30, 2025
Incident date: Mar 27, 2025
NHTSA's recall number 25V-274. This vehicle should fall under this recall it happed to the this motor at 58k miles and I had to put a whole motor in it at 58k miles in 2022. The Yukon Denali has the L87 V8. I bought the new motor threw GM so it should be tied to this vin number
Incident date: Apr 3, 2025
My engine failed while I was driving & I had no warning. It was very scary & dangerous. Luckily I was in an area where I could get off the road quickly. It started skipping then lost power. I basically coasted off the road & had to call for help. It was making a bad knocking noise. This happened 2 weeks ago on April 16. It has been sitting at Glynn Smith.GMC dealership since. I was told by the se... Read more
Incident date: Apr 16, 2025
I have had to fix several issues since purchasing the vehicle. Most recently the oil filter house and the radiator. I am now having issues with the gas sensor. From what was explained to me, the sensor is not registering the amount of fuel in the tank and therefore believes there is low gas in the car. The check engine light turns off and on and the car begins to shake uncontrollably and it almost... Read more
Incident date: Apr 19, 2025
Driving at approx 45mph local road and suddenly the all warning lights (brake, check engine, hill descent, etc) started flashing. The car started to slow down and I immediately pulled over and turned the car off. Drove to local Honda dealership and they stated it was faulty fuel injector. 2020 Honda CRV @96k miles
Incident date: Apr 1, 2024
I am formally requesting a complete refund for my vehicle. It has only 6,300 miles, and the remedy provided for the recall does not adequately address the issue. The recall explicitly indicates defects in the engine components (rods/cam shafts) that may lead to a loss of propulsion. Merely inspecting the vehicle and adding thicker oil does not resolve the underlying problem; it only postpones the ... Read more
Incident date: Apr 25, 2025
Out of the blue, while driving, my car started lurching and making a weird rattling noise. I was able to make it to a mechanic, where I learned the cylinder lifters collapsed and crankshaft were broken. The mechanic told me this is a common defect for GM motors. My vehicle is only five years old, so to learn we have a $10-20,000 repair on our hands was paralyzing and devastating.
Incident date: Apr 25, 2025
There was a recall on this veh. over a year ago and they still do not have the parts to repair it. My fuel milage went from 13.8 down to 9.6 and still going down. I have called Ford about this and they say they are still waiting on parts. I reminded them it has been over a year now and should have had the parts in a long time ago.
Incident date: Apr 15, 2024
I’ve had to have the fuel line replaced 3 times because of fuel leaks.
Incident date: Apr 24, 2025
1. When accelerating, the entire car shudders intermittently but especially after letting off of the accelerator and then reapplying pressure to the accelerator. 2. The entire rear suspension makes popping and clicking noises constantly and seems to "bottom out" when going over the slightest bump or road imperfection. It causes the vehicle to bounce excessively potentially causing it to "fish ta... Read more
Incident date: Apr 30, 2025
My vehicle has a production date that falls within an existing safety recall J07 but Toyota is denying coverage. The cvt is making a grinding noise consistent with the torque converter issue described in the recall and my door has a stamp with being produced in 10/2018 when this recall was in effect. However they are denying coverage.
FORD
EXPEDITION
(2017) - FUEL/PROPULSION SYSTEM
Apr 30, 2025
Incident date: Oct 13, 2024
The engine light is blinking while driving on the highway, it comes and goes, I have a video for that. Also it has a ticking noise and I’ve had the noise since I bought the truck and took it multiple times to the dealership, first it was the pump they replaced for free but the ticking never went away, I took it back and they said that all the trucks tick like that, and all that should be documen... Read more
CHEVROLET
SILVERADO 1500
(2021) - FUEL/PROPULSION SYSTEM
Apr 30, 2025
Incident date: Apr 29, 2025
While attempting to accelerate to merge onto interstate/freeway from highway speed of 55mph, experienced significant engine misfire & loss of speed. This happened less than 40 days after purchase of this used vehicle from local dealership, with 30 day "warranty". Vehicle is currently NOT safe to drive.
Incident date: Apr 27, 2025
On April 21, 2025 around 11pm, I was entering my neighborhood, I was slowing to a stop, the truck shut off, shifted to neutral on its own. Clusters were still on though, no error codes other than instruction to turn ignition back on. I tried for over 20 minutes with no luck. I placed the truck in park and shut it off after that I couldn't get it change back to neutral. Was on the phone with onstar... Read more
GMC
SIERRA 1500
(2019) - FUEL/PROPULSION SYSTEM
Apr 30, 2025
Incident date: Jul 1, 2024
Vehicle with purchase on April 15, 2025 pre own with only 5800 miles. Drove the car for less than 2 weeks on April 28,2025 a vehicle warning pop-up “ high voltage service error” I took it back to Honda dealership. A code U3620 came up. The code indicated a high voltage battery replacement needed. Currently ETA for the parts is not available.