Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Feb 13, 2025
I own a 2020 Ford F-350 with the 6.7L Power Stroke diesel engine. It uses the Bosch CP4 high-pressure fuel pump, which is known to be prone to sudden, catastrophic failure. If the pump fails, it sends metal shavings through the fuel system, which can cause complete engine shutdown without warning — a dangerous situation while driving. Currently, an unresolved safety recall exists that could caus... Read more
Incident date: May 6, 2025
May 5, 2025, I took the Honda 2019 Passport to Bend Honda, Bend Oregon for three items. First an oil change. There were two recalls, MOST and the fuel pump. Neither American Honda nor Bend Honda sent any letter stating part were available. The workmanship appears as though a "PIG" worked inside the car. Mud, dirt, bits of leaves, etc. were found. There are some scrapes on the driver side panel fro... Read more
Incident date: Apr 2, 2025
My coolant is leaking into the motor. Shop gave me a quote for a whole new engine. I’ve seen so many posts on forums and many friends who own the same car having the same problem. Please please make Ford issue a recall as this is my only vehicle and I got it hoping to finally not have to worry about car problems for a while. It’s been 2 months since I bought it.
Incident date: Mar 5, 2025
Fuel injectors fail at 26K miles
Incident date: May 1, 2025
Had the car repaired because it stalls at stop signs or waiting for the traffic lights to change has a new turn up and carburetor and had a second opinion and they couldn’t find why but the car still stalled
Incident date: May 6, 2025
On [XXX], my husband and I were driving on [XXX] (Highway) in the slow lane, when the engine shutoff without any Service engine light warning. It was frightening because an tractor trailer was directly behind the car as we lost power. There was no sounds of engine parts knocking or pinging when the problem occurred. The only thing was observed was (two) 2 puffs of smoke seen from the tailpipe, wit... Read more
Incident date: May 7, 2025
My engine started shuddering and stalling out on me. This was very dangerous as the car would stall out at street lights and intersections. The check engine light only came on after the car stalled out and has not stayed on during the times that it stalls out. When I went to get a mechanic to check it out they said that they had seen many Hyundai and Kia cars that had the same issues. The issue wa... Read more
Incident date: Dec 2, 2024
So this started as a loss of power when traveling down the highway, i would push down on the accelerator to pass and loss of power for at least 2 to 5 seconds. Now it is happening more frequent with normal driving. I believe this to be a safety problem.
Incident date: Apr 30, 2025
The fuel line on the left back side of the car (back drivers side) was leaking fuel when it was in parking or sitting and idling. Noted fuel smell when car started up and was idling, car was taken to independent mechanic, fuel line was broke in 2 places. It was broke close by the wheel are and the other spot was back by the exhaust
Incident date: May 7, 2024
Its a recall for aged biodiessel deposits to accumulate in the high pressure fuel pump.
MERCEDES-BENZ
S400
(2013) - FUEL/PROPULSION SYSTEM
May 7, 2025
Incident date: May 4, 2025
I used to go to Chevy for service and was seeing the same issue and got frustrated. Starting going to Meineke and they found out that I had an ongoing oil consumption issue. I contacted Chevy and GM. They said the vehicle had too much mileage and I tried to explain the issue. I went back to the Chevy dealership and they didn't find an oil consumption issue. There was a major lawsuit in o... Read more
Incident date: May 7, 2025
On May 4th, 2025, at approximately 10:50am I was traveling at approximately 65mph on a 6 lane highway when the vehicle lost all all propulsion. Following sequence of events took place on car: - Dashboard warning to service hybrid system flashed - Dashboard message to depress break and push button to start car. - Car lost power. Could not accelerate. Display and radio still worked. - Coasted acr... Read more
CHEVROLET
SILVERADO 1500
(2021) - FUEL/PROPULSION SYSTEM
May 7, 2025
Incident date: May 7, 2025
Rack and Pinion assembly failure. Steering became “sticky”. Had to pull on the wheel to break it loose multiple times to make a full turn. This occurred while driving on the highway. No warning or lights. Confirmed by dealership. Truck has 2200 miles, under warranty. When I took the truck in they also informed me there was a recall on the fuel injection computer. I found that strange consideri... Read more
Incident date: May 1, 2025
Bad fuel injectors $2000 Bad head Gasket $5000 2018 Honda Accord 1.5T with 80K miles, well maintained 1-owner
CHEVROLET
SILVERADO 1500
(2022) - FUEL/PROPULSION SYSTEM
May 6, 2025
Incident date: Apr 10, 2025
Re: Safety Concerns with 2015 Acura RDX Engine. My vehicle has experienced multiple serious engine failures beginning December 8, 2023, when it suddenly lost power while driving with a flashing check engine light. Despite multiple repair attempts by McDaniel's Acura dealership (timing belt replacement, spark plugs, front cylinder head replacement, pulley replacements), the issues have persisted an... Read more
Incident date: Apr 2, 2025
Woke up and started my car, all the lights were on including engine light. no adapter cruise, steering light was on. Screen also was saying avoid speeding. Every notification was telling me go to the dealer ship. I took it Howdy Honda in Texas and they said we will need to do a diagnostic and it was for 255 for to see what the problem was. They looked and said I had code for po172(rich) and misfi... Read more
Incident date: Apr 2, 2022
Was sitting in my car in the rain and all of a sudden the engine cut off. The check engine light came on and the error message on the dashboard said " Engine Power Reduced". If I try to put it in anything but Park, it won't let me. I have never had this issue, or any issue with this car. If I had been driving, this would have run me off the road.
Incident date: May 6, 2025
•I was driving the truck from Houston to Dallas. I got a warning on the dash of reduced power and the check engine light came on. •Safety was somewhat of a concern because of reduced power while on the highway. Being able to get to my destination was in question as was keeping up with traffic. •The dealer quickly diagnosed the issue as a a failure of the CP4 high pressure fuel pump. This... Read more
Incident date: May 6, 2020
While driving on the interstate, the drivetrain malfunction warning appeared causing the car to become "limp." This limp mode caused a sudden inability to accelerate in a lane requiring mobility to avoid collision with merging right lane traffic. If this car had not already been in the far right lane, it would have potentially cause a serious hazard in a high traffic area. Prior to this drivetrain... Read more
GMC
SIERRA 1500
(2019) - FUEL/PROPULSION SYSTEM
May 6, 2025
Incident date: Oct 31, 2023
On April 26, 2025, while driving my 2022 BMW X3, the vehicle suddenly emitted smoke and caught fire. Fortunately, all five passengers, including myself, were able to exit the car before it became fully engulfed in flames. The car was destroyed and is a total loss. The BMW app later displayed a “drivetrain malfunction” message, which did not appear until after the fire had already started. The... Read more
Fire
Incident date: Sep 10, 2024
Engine light keeps appearing and when checked it shows catalytic converter needs replaces and its sensors need replaced. Brake light has short in it and I repaireable
CHEVROLET
SILVERADO 1500
(2020) - FUEL/PROPULSION SYSTEM
May 6, 2025
Incident date: Jan 6, 2021
Subject: Urgent Vehicle Safety Concern – Sudden Malfunction and Safety Risk On [XXX], at approximately [XXX, I experienced a traumatic incident when my vehicle unexpectedly malfunctioned while I was driving home. After making a left turn on a green signal from [XXX] toward the Community, the car suddenly stalled. By God's grace, I managed to cross Woodbridge Avenue before stopping, avoiding a ... Read more
Incident date: May 5, 2025
I’m contacting you regarding my 2019 GMC Sierra 1500 with the 5.3L V8 engine. The vehicle is currently experiencing a cylinder 8 misfire (code P0308), accompanied by engine backfiring, ticking noise, and exhaust fumes inside the cabin. Additionally, the ESC (Electronic Stability Control) warning light is on, and performance is noticeably affected. To date, I have: •Replaced all spark plugs an... Read more
Incident date: Apr 17, 2025
All lights on dash board on and would not cut off. We were told it was the battery that was bad. The battery in the vehicle was not a year old. We purchased the new battery and within a couple weeks it happened again with all of the lights on. This is a safety matter because this can cause problem with the heads to the motors or can just stop running. We took the car back to the dealer and then th... Read more
CHEVROLET
SILVERADO 2500
(2022) - FUEL/PROPULSION SYSTEM
May 6, 2025
Incident date: May 1, 2025
I was pulling into my apartment division I heard a loud pop and the vehicle then died. I tried starting it back up and it then caught on fire. My door locks were stuck in the locked position and I could not get them to unlock. Within a few seconds (which felt like several minutes) the doors did unlock and I was able to get out. There were no warning lights or messages prior to this. Fire depar... Read more
Fire
Incident date: Mar 31, 2025
Torque converter is bad. Codes will not come up when test ran. Mechanics mis diagnose the issue until it’s too late. Mechanic now doesn’t think it’s worth it to replace- wants whole new transmission.
LINCOLN
CORSAIR PHEV
(2022) - FUEL/PROPULSION SYSTEM
May 6, 2025
Incident date: Dec 5, 2024
2023 Nissan Rogue constantly smells of gas fumes on the interior. I have had my vehicle in numerous times over the last few months because the fumes are making me lightheaded to the point that I need to pull over and I constantly have headaches. I have a complaint filed with Nissan and their "fix" is to compensate me for my inconvenience with no genuine concern over the fact that this is causing h... Read more
Incident date: May 6, 2025
They sold me a car that wasn’t ready to be sold. They promised to fix it, but they didn’t. Child seat anchor latch ,cross traffic alerts rear,rollover stability control, front drive airbags antilock brakes front passenger airbags the trim electronic/control brake assist running light side impact airbags. Say current airbags, front passenger airbag front dryer airbags Ford collision warning, w... Read more
CHEVROLET
SILVERADO 1500
(2021) - FUEL/PROPULSION SYSTEM
May 6, 2025
Incident date: Apr 20, 2025
- The head gasket failed twice in less than one year on my 2022 Volkswagen Taos. The vehicle also experienced a fuel pump failure, rear brake pad wear down to metal-on-metal, and the underbody panel detached while driving due to being improperly secured after a dealership repair. Yes, the components may be available for inspection upon request through the dealership. - The second head gasket fail... Read more
FORD
F-150 LIGHTNING BEV
(2023) - FUEL/PROPULSION SYSTEM
May 6, 2025
Incident date: May 6, 2025
We were lied to by Sandy Sansing Chevrolet in Pensacola Florida. We bought a 2023 GMC 1500 SLT 6.2 liter engine (L87 V8 gas powered engine. We were told that there was nothing wrong with it and it was a previous owner that owned it. When in fact it was sold at auction! There were no problems or issues when in fact they new about serious issues and problems. GMC was able to listen to my issue and ... Read more
CHEVROLET
SILVERADO 1500
(2023) - FUEL/PROPULSION SYSTEM
May 6, 2025
Incident date: May 6, 2025
My car was leaking gas from the fuel pump and I guess my car from the backseat almost caught fire cause I seen smoke coming from the back seat behind the driver. I went to two Dodge dealerships to let them know about this incident that reason why my fuel pump caught on fire because Dodge put the negative and the positive wire close to each other on the fuel pump, which could cause a fire or your c... Read more
CHEVROLET
SILVERADO 1500
(2023) - FUEL/PROPULSION SYSTEM
May 5, 2025
Incident date: Mar 5, 2025
April 2023 experienced loss of power and eventually would not start at all. (8k miles) Was at the dealer for just over 3 months and had motor replaced. April 2025 valve body on the transmission went out and was at the dealer a week and a half. (15K miles) Currently experiencing loss of tailgate function and an error message on the screen saying "caution reduced speed". (17,400 miles)
Incident date: Apr 15, 2025
Vehicle randomly shuts off during normal operation. Same as if the Start / Stop button were activated. Vehicle coasts until it self applies the emergency brake at about 3mph causing a sudden, jerky complete stop. Switches itself to Park. Dash indicates “sterp on brake to restart”. Vehicle restarts normally but may randomly shut down again. Safety risk is loss of steering, loss of power brake c... Read more
Incident date: May 1, 2025
On March 26, 2024 the VW Id.4 caught fire while being driven on freeway. The driver was able to pull over and escape from the vehicle as it burned but sustained burns to his left arm, hand and face. The vehicle was engulfed in flames and destroyed. An inspection of the vehicle and battery modules in October of 2024 by VW experts and experts for the driver determined that the fire started in one ... Read more
Fire
1 injured
Incident date: Apr 16, 2025
I had a sudden smell of fuel when I looked outside the vehicle I noticed a leak under driver side back seat area under vehicle
Incident date: May 5, 2025
My vehicle doesn’t read the oil level since the fuel pump that BMW used to manufacture the car is made out of plastic material. There has been hundred of complaints about the same issue with the oil pump not working properly due to the fact that BMW used plastic instead of metal etc. I would like for the NHTSA to take a look at this issue and please consider making it a recall for the users that... Read more
Incident date: May 5, 2025
The instrument panel cluster in the 2020 Wrangler Sahara seems to have failed. As such, the driver cannot read the gas gauge, tire air pressure, and other vital metrics. There is a recall on this issue (30B), however my VIN is not included. I would kindly ask to see if my VIN should be included. The Wrangler has approximately 57,000 miles. This problem has been diagnosed by Capitol Garage i... Read more
Incident date: Apr 15, 2025
High pressure fuel pump failed … theres a recall for some exact model of cars but mines not on the list
Incident date: May 5, 2025
The engine stalls, shifts to park and applies the parking brake. Sometimes it is at a stop and others it is under 10mph. It has been happening over the las few months and our dealer can't seem to repair it.
Incident date: May 5, 2025
Attempting registration renewal on 01/30/2025, and DMV has rejected, but cashed our check for registration renewal. Upon research of FORD Recall Available to Remedy, the SOFTWARE is NOT Available to Remedy since January 1st, 2025. How do we handle not being able to remedy FORD MANUFACTURER RECALL #22E04 ? Please ADVISE at your earliest opportunity? How to complete DMV registration when serious r... Read more
Incident date: Jan 1, 2025
ALL OF A SUDDEN, ALL OF MY WARNING LIGHTS CAME ON INCLUDING: BRAKE LIGHT, CHECK VCS SYSTEM, ABS, ALL OF THE EXCLAMATION LIGHTS, ETC.. IVE BEEN VERY DILIGENT ABOUT THE MAINTENACE ON Y VEHICLE AND HAD THE CODES READ AND RESET, BUT THEY KEEP COMING BACK ON. THE MAJOR ISSUES ARE THE ABS, CATALYTIC CONVERTER EROR CODE & THE ABS MAKING IT DIFFICULT TO BREAK. IVE HAD IT LOOKED AT AND THE MECHANICS ARE SA... Read more
AUDI
A4 ALLROAD
(2020) - FUEL/PROPULSION SYSTEM
May 5, 2025
Incident date: Apr 28, 2025
While driving, I suddenly heard a loud metal on metal grinding noise. After getting off the road, other drivers stopped to report that there was a large "shower of sparks" coming from beneath my vehicle. Upon further inspection, I found that the forward fuel tank strap frame mount had completely corroded through. This resulted in the tank strap dislodging, and the front end of the fuel tank falli... Read more
Incident date: Dec 5, 2024
Driving on the highway when my car stopped accelerating when pressing down on the gas pedal. It was very risky to be driving on the highway without the ability to accelerate so we put our hazard lights on while we got out the highway ay the nearest exit and parked the car in a nearby parking lot. We were stranded about 100 miles away from home and had to have the car towed back home. Dealership co... Read more
Incident date: May 5, 2025
8/14/21 car purchased at Pacifico Ford 9/10/22 broke down, at a red light, car just turned off, had to physically push it off the road and get towed, no warning Rattling engine sounds always while car was running after the first breakdown 2018 EcoSport Recall Item Affected: ENGINE AND ENGINE COOLING: ENGINE: OIL / LUBRICATION: PUMP A loss of oil pressure can result in an engine stall and loss... Read more
Incident date: May 5, 2025
According to my car being diagnosed the fuel pump needs replaced. The car is available for inspection. A warning signal is on my dash board, its the check engine light that is on.
Incident date: May 4, 2025
It has happened more than once since 3 years ago. If I’m running my AC in the car, when I accelerate the car will skip/jump. It’s extremely expensive to repair and the problem isn’t even getting fixed. I basically can’t run my AC if it’s hot outside
AUDI
A4 ALLROAD
(2020) - FUEL/PROPULSION SYSTEM
May 4, 2025
Incident date: Jan 2, 2025
I had the same Issue as [XXX] . I do see there are many others effected by this and some have overpaid due to inaccurate diagnostics by dealerships. We would really appreciate if NHTSA looks into this issue and help us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Feb 8, 2025
I WAS DRIVING ON A PA ROAD AT ABOUT 30 MPH. MY CAR STOPPED IMMEDIATELY AND I HEARD THE MOTOR REV. THE CAR THEN SLAMMED INTO A STOP.
Incident date: May 4, 2025
The temp gage stays on cool. Ac does not work and the radiator fan stays on after car shuts off. Dealership finds nothing wrong.