Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Oct 21, 2024
Automatic braking is very sensitive, especially in the rain, and even more so when backing up in the rain. The unexpected braking happened to me at a rotary for no apparent reason, and numerous times in reverse. Service Vehicle Soon Light/(Propulsion System Failure) came on randomly at around 4000 miles. Within a day or so it turned off. Nothing with the car seemed to be effected. Then around 45... Read more
Incident date: May 20, 2025
Steering power low message appears and engine completely stops.
HYUNDAI
VELOSTER N
(2022) - FUEL/PROPULSION SYSTEM
May 20, 2025
Incident date: May 6, 2025
While driving on a highway at the 55 mph speed limit, the vehicle suddenly lost power and I was only able to travel at around 40 mph. The incident happened at a busy time on this two-lane highway and it caused traffic to back up behind me and for people to pass me until I could turn at the next intersection. I was only a mile or so away from my residence and I was able to make it home under the r... Read more
DODGE
GRAND CARAVAN
(2016) - FUEL/PROPULSION SYSTEM
May 20, 2025
Incident date: May 16, 2025
It says that my engine had a problem. It told me to press my brake to start my car. But then it just kept shaking like it was trying to start. I have also had a notification saying to put my car in park when it already was. Today my car just stopped in the middle of the road in heavy traffic. We could have been hit getting out of the car or someone could have hit my car. It was towed to the local ... Read more
Incident date: Feb 12, 2025
Recently got a message on the instrument panel that says "Emission System Problem" with DTC P219A. This is related to faulty fuel injectors. Honda released Service Bulletin 21-010 and extended the warranty to 10y/150,000mi to cover this issue. However, Honda is saying my VIN is not covered by this campaign. From browsing owners forums and talking to the dealer, it seems that many more owners are e... Read more
Incident date: Mar 19, 2025
BECM module is failing producing a reduced propulsion message. This is happening while driving which is a safety issue. Limiting the ability to drive, handle and brake with the vehicle.
Incident date: May 16, 2025
On Monday May 12, 2025, while driving my Ioniq5 (2024) several warnings appeared concerning the EV electrical system. One warning dealt with 12 volt battery issue and other warning alerted the entire vehicle's electrical system was failing with instruction to stop driving vehicle immediately. I was out of town and my car was towed to local hyundai dealership. The problem appears to be a faulty ... Read more
Incident date: May 16, 2025
Check engine light was on due to the EVAP Purge Solenoid not sealing properly and causing a leak. Scan testing performed of the engine control module and diagnosed/cleared DTC P0496-00. Vehicle was brought to a dealership for repair.
Incident date: May 3, 2025
The ignition doest work right n want release the key the car dies n stalls while driving we was almost hit by a trooper n he called we spoke to 2 people n they had a gm call us n they said that this has been a big concern of these cars n we tried n tried to get it fixed n they say sorry can't can they when something they built wrong kills me or my family my vin [XXX] 2008 CHEVY COBALT [XXX] IS M... Read more
Incident date: Apr 16, 2025
On multiple occasions I have felt rattling/shaking/rumbling within the vehicle engine area. It began within the first 3 months of having the vehicle in my possession (we purchased the vehicle in January 2024). I also had an occasion sometime around March or April of 2024 where I was accelerating after a red light and the vehicle was lagging. I pressed on the gas harder but it wouldn't get up to sp... Read more
CHEVROLET
SILVERADO 1500
(2024) - FUEL/PROPULSION SYSTEM
May 19, 2025
Incident date: May 18, 2025
I am the owner of a 2023 Cadillac Escalade ESV equipped with the 6.2L V8 (RPO L87) engine, which is now subject to NHTSA Recall Number 25V274 and GM Manufacturer Recall N252494000 due to a known defect in the connecting rod and/or crankshaft components. This defect can lead to catastrophic engine failure, sudden loss of propulsion, and significantly increases the risk of a crash. Despite my VIN b... Read more
CHEVROLET
SILVERADO 1500
(2018) - FUEL/PROPULSION SYSTEM
May 19, 2025
Incident date: May 18, 2025
There was a strong fuel smell after the last 2 times I drove it. I took it to the shop and they tell me the evap canister was saturated and the fuel pump had small cracks in it likely seeping when the car heats up. I am having the fuel pump replaced, the evap canister and several seals/hoses in hopes it won't leak again.
Incident date: May 17, 2025
While driving my vehicle at approximately 15-20 mph it unexpectedly and without warning shut down and engaged the emergency brake bringing the vehicle from 20 to 0 immediately. The vehicle the stated ignition was not put in park. I restarted the vehicle and the e brake was engaged.
FORD
BRONCO SPORT
(2022) - FUEL/PROPULSION SYSTEM
May 19, 2025
Incident date: Apr 19, 2025
I had a recall on my fuel pump impeller and Honda replaced the pump AFTER having me wait over 1 year from me beginning to see problems with the car because "they did not have enough parts to go around". After finally receiving a letter stating I could bring the car in to have it replaced I took it to a dealership and had it replaced, by that point, I had experienced the vehicle shutting off while ... Read more
Incident date: May 13, 2025
hola buenas tardes escribo estas lineas por aqui por que me siento indignado realize una compra de esta camioneta cash en 90 mil dolares 0KM y aun no tengo un año usandola y la he tenido que llevar al talle unas 10 oacaciones por problemas diferentes y el consercionario santo domingo motors no me da una solucion especifica ya que siempre el vehiculo vuelve con la misma falla desde consumo de acei... Read more
Incident date: May 31, 2023
ICCU (Intergrated Charging Control Unit) failed after two mandatory recalls were completed. Vehicle is not drivable as it’s awaiting for a replacement ICCU (backordered). Replacement ICCU will not remedy the issue since it has not been improved upon from the original failure. Vehicle shutdown on a two lane highway with a 65mph speed limit. The section where the vehicle shutdown was without cel... Read more
Incident date: Apr 5, 2025
On Friday 5/16/25 my check engine light was on when I went to leave for work and when I began driving I felt excessive air flow coming from my back seat. I stopped and noticed that the back seat had popped up. I then noticed my gas gauge was showing empty, but my digital reading was correct.. The car was sluggish and my son's father told me that the gas tank was swollen and to stop driving it. I c... Read more
Incident date: May 19, 2025
Recall for engine propulsion. Say that there is no remedy yet. I have read the warnings about what may happen and I am terrified to drive the vehicle. GM says to contact the dealer, dealer says to contact GM. No one wants to take initiative. If they cannot fix the car, they should buy the car go back so I can get something different. I have been driving an old car around because I’m am afraid of... Read more
Incident date: Apr 23, 2025
Fuel Pump. Stalled in intersection in middle lane at expressway entrance. Car stalled 3 x before I could move out of intersection to safety. Kept pressing gas peddle but car would not move then sputtered going a few feet before stopping again. 3x Cars were going thru light and around me at 45 mph. Honking, swerving into other lane, barely avoiding hitting my car as well as other cars.
HYUNDAI
ELANTRA HYBRID
(2021) - FUEL/PROPULSION SYSTEM
May 18, 2025
Incident date: May 25, 2023
Stabiltrak system stops working randomly all the time. It is seemingly random. It can do it as soon as I crank the truck, but more commonly it happens when I am driving. The ABS also will cause the truck to pull harder in one direction either left or right randomly. I have to put pressure on the steering will in the opposite direction to keep the vehicle in the middle of the lane. Stabiltrak sens... Read more
Incident date: Apr 22, 2023
While slowing down to park, just before stopping, my husband took his foot off the pedal and the car accelerated. This happened twice in the past week. He had the “break assist” feature engaged, which automatically breaks the car when you remove your foot from the accelerator. The car should have slowed then stopped but it accelerated. He did not touch the accelerator. I have not yet contacted... Read more
CHEVROLET
SILVERADO 1500
(2022) - FUEL/PROPULSION SYSTEM
May 18, 2025
Incident date: Mar 1, 2025
Car keeps jerking also it’s something going on with the fuel injections I’ve had to get them replaced twice. Please help
Incident date: Dec 11, 2023
Unknown, I was driving in my wheel stop moving , it’s saying now power steering wheel, for my breaks, it keep saying check brake system
Incident date: Dec 31, 2023
Dear NHTSA, I am writing to report a serious safety incident involving my vehicle. On [XXX] at approximately [XXX], while driving to an extracurricular activity for my [XXX] child, my vehicle displayed the following warning messages: “Service Engine,” “Service Electronic Throttle Control,” and “Start/Stop Unavailable.” Immediately after these warnings appeared, the vehicle shut off a... Read more
Incident date: May 2, 2025
On the morning of Thursday, [XXX], our 2022 Yukon Denali departed from West Richland, WA with the intent to arrive in Spokane, WA. After a short stop in Ritzville, WA around [XXX] local time, we entered the freeway ([XXX] to Spokane, WA) and attempted to pass a semi-truck. The vehicle got to approximately 60mph and then began to rev without any propulsion to increase speed. The vehicle shut off ... Read more
Incident date: May 18, 2025
October of 2024 my van stalled while I was driving. The van was towed to an auto shop. The shop suspected a battery & alternator so replaced it. Later that same week I filled my tank at Delta Sonic and immediately proceeded to the car wash. My van stalled in the car wash. Once I was pushed out I had it towed again. I drove it for a few weeks and filled up the tank at Delta Sonic but this time ... Read more
Incident date: Apr 18, 2025
The 80 valves have been replaced 4 times. This causes my car to stall, leaving me at the mercy of incoming traffic. The guarantee is about to expire, leaving me with a problem that will cause financial and physical risk of the car stalling. This has been a recurring problem since I purchased the car
Incident date: Apr 30, 2024
Check engine light came on as well as hybrid malfunction message. While on the highway could not accel or go past 60 mph, gas pedal would then not work and speed went down, I pulled car over to breakdown lane and car abruptly stopped and would not move. Many warnings flashed and car needed to be towed. Temperature rose and ignition messages came up, steering wheel locked and car was not drivable.
Incident date: May 16, 2025
The fuel pump sensor electrically shorted. The assembly failed. (tube assembly, fuel suction w/ pump and gage), gasket, fuel suction tube set. It is available for inspection. The car could stall at any time because the fuel pump sensor cannot accurately determine the fuel level or how much fuel is being injected into the engine. There was a warning light. Lexus covered two other fuel pump safety ... Read more
Incident date: Feb 5, 2025
Vehicle engine stalled when approaching an ATM, blocking the lane. After 15 minutes the vehicle was able to start, but stalled again at an intersection. It was towed to a Nissan service center.
CHRYSLER
TOWN AND COUNTRY
(2015) - FUEL/PROPULSION SYSTEM
May 17, 2025
Incident date: Sep 19, 2024
I’ve inserted the question and their answer: What component or system failed or malfunctioned, and is it available for inspection upon request? Lifter valve number six failed causing it to shatter and send pieces of it throughout the engine along with other debris into the cylinders. How was your safety or the safety of others put at risk? Vehicle had loud engine knock, pulsation of power, had... Read more
NISSAN
PATHFINDER
(2023) - FUEL/PROPULSION SYSTEM
May 17, 2025
Incident date: May 4, 2025
I recently purchased a Kia k5 2021 gt line awd one month later I noticed there was recall I take to the dealership they let me know it will only take a few hours (3) and I can pick up later the same they call me 3h later and let me know sorry this case is going to take a few weeks and I should pick up rental car and they will pay for my rental so I did I come back one month later nothing as been d... Read more
Incident date: May 17, 2025
Since I bought the truck, it has had transmission problems. The truck will violently jerk forward between Park - 1st - 2nd gears (up and down) pretty frequently. The dealership denied being able to recreate the issue and nothing was wrong. After dropping the vehicle off a few times, the dealer service dept said they recreated the problem and replace the torque converter. It did not work and the se... Read more
CHEVROLET
SILVERADO 1500
(2021) - FUEL/PROPULSION SYSTEM
May 17, 2025
Incident date: Apr 29, 2025
I have a constant issue with the power steering. This issue makes it hard for my vehicle to turn properly as well as when you go to turn a corner you have to be a body builder to get the car to even turn. At times I can't even drive my car because it gets so bad. Along with this issue I also have a wheel bearing issue in the front suspension. To me this issue feels like my whole car is going to ra... Read more
Incident date: Sep 1, 2023
We bought this MH used; it had 10000 miles registered. We bought it in Florida and started the trip back to Tennessee. We had driven about 100 miles and the check engine warning said the DEF was low. The DEF gauge showed 8.75 gals. When I got to the truck stop I openrd the bay and the guage still showed 8.75 gal. I filled the tank and drove home. I took the MH to TAG, Jackson Tennessee and they ch... Read more
Incident date: May 16, 2025
After only 47,000 the Yukon started with hard starts and triggering a check engine light. Owner suggested fuel issues, the dealership suggested a bad wire. They adjust the "bare wire", and mentioned that the fuel pumps on these vehicles have issues and they would order one- but give them a holler when we have additional problems. The Yukon continued to hard start, evolving into stalling when start... Read more
Incident date: May 7, 2025
On April 19, 2025, the "Engine/Battery Fault" warning light illuminated on my vehicle. At the time, the car had only 1,398 miles on the odometer and had been purchased just one month prior. Shortly after the warning appeared, I received a diagnostic report from OnStar indicating fault code U362A. The vehicle exhibited significantly reduced acceleration and limited charging capability. Concerned a... Read more
CHEVROLET
SUBURBAN 1500
(2025) - FUEL/PROPULSION SYSTEM
May 17, 2025
Incident date: May 17, 2025
High Pressure fuel pump failure on engine block. car cuts off, engine light on. failed Emission test.
Incident date: Dec 6, 2024
Check Engine Light Came On. Upon Diagnosis', the engine is misfiring, lifters are not performing correctly and there are critical engine alerts and an estimate of 11,000 to fix. 2021 - 83,000 miles v8 - 5.3 NOT the 6.2 and no one will help me bc my power train expires. I am the only owner. Second brand new Tahoe ai bought from this dealership and they are doing nothing to help.
CHEVROLET
SILVERADO 1500
(2024) - FUEL/PROPULSION SYSTEM
May 16, 2025
Incident date: May 1, 2025
I purchased my 2022 Hyundai Santa Cruz new from Hallmark Hyundai in Tennessee. Ever since the purchase of my Hyundai Santa Cruz I have had issues with fuel injectors. I have had two fuel injector failures that had to be covered under warranty, the last fuel injector that failed under warranty was on cylinder 3 and was replaced a year ago at Coastal Hyundai in Melbourne, Florida. Three weeks ago, t... Read more
Incident date: May 15, 2025
My IntelliBeam function stops working sometimes, I can still use the lights as normal but the IntelliBeam function stops every so often and starts working after about 2 to 10 mins. Lane departure warning stops every so often and will start working after 1 to 10 mins, I have noticed that when it stops working at night time then the IntelliBeam function stops working also. When I press the on/off b... Read more
Incident date: Jan 24, 2024
Fuel purge valve not working properly causing the vehicle to not start after filling with gas, needing to keep vehicle running while filling with gas, safety issue. Turbo faulty causing car to loose power while driving and towing. Safely concern for multiple reasons. Flex exhaust pipe broken and mesh ripped causing burning smell and dangerous debris.
Incident date: May 11, 2025
I have this car since 2019 with 8000 miles and this is the 3rd time the code came up for the evap system to be repaired. P0456. The first time it was replaced was at mileage 47084 at winner Ford dealership. On June 11th 2021. The second time it was replaced was at Winter Ford dealership on March 17th 2022 with mileage 59,678. The light just came on today and the code came up again. PO456. ... Read more
Incident date: Mar 13, 2025
On [XXX] this vehicle was in Blue Cruise on [XXX] in Louisiana when it without warning coasted to a stop after the engine quit. Cruise lights remained active, no other lights were illuminated, and the vehicle simply rolled to a stop. La. DOT assisted. The vehicle was towed (complicated that once placed into park, and the engine would not restart, the vehicle cannot easily be placed in neutral ... Read more
TOYOTA
HIGHLANDER
(2021) - FUEL/PROPULSION SYSTEM
May 16, 2025
Incident date: May 16, 2025
My car is a 2019 suaru forester 54,268mi I was driving from Houston to Dallas on the freeway during a thunderstorm on [XXX] [XXX]. I got off the freeway and was almost on the road near my house when my car engine suddenly died, I had no control of my car, my car engine would not start anymore. I had no problems with my car before. I towed it home the next day and had it checked with a scanner and ... Read more
Incident date: May 6, 2025
Check engine light comes on. Car suddenly stalls and engine shutters, shuts off and on. Goes into limp mode as engine shutters at about 15 miles per hour. GM has not included this 2021 Tahoe which is the same exact condition under Product Safety Recall N212332040 "Stall While Driving". That recall was issued at the same time or month as this Tahoe was built and sold and should have been included. ... Read more
Incident date: Mar 15, 2025
I am reporting an issue with a 2020 Chevrolet Silverado 1500 equipped with the 3.0L Duramax diesel engine. The vehicle experienced a failure of the NOx Sensor Position 2, which significantly impacted performance and emissions compliance. GM previously issued Emission Recall N212351211 (March 7, 2023) for other diesel Silverado models regarding improper ECM detection of NOx sensor faults. The issu... Read more
MERCEDES-BENZ
GLC 300
(2020) - FUEL/PROPULSION SYSTEM
May 15, 2025
Incident date: May 2, 2025
Seat belt light on. Car went into limp mode while on the highway. Seat belt acted like it was loose. Went for scan and it pulled up diagnostic code P0203 which is Replace Fuel injector wiring harness. Saying Cylinder 3 circuit malfunction. Also threw code P050B.
Incident date: May 15, 2025
I have not experienced a failure as of yet. But the CP4 fule pump is prone to fail. With that failure the engine is destroyed as well. So why is there no recall to get the CP4 fuel pump replaced? GM has been sued correct? A settlement of $35 million due to the failure of the CP4 fuel pump. So why is there no recall to address the issue before it happens? I have contacted GM directly and got no ass... Read more
Incident date: May 14, 2025
Had oil change 7 times in one year and each time they indicate at the place I get oil changed that it is a quart or more low before 3,000 miles of usage after oil change. My car is suppose to take unleaded gas or higher and it knocks if I use unloaded. Now my catalytic converter is going out and it is not covered under warranty unless it is consequential to other problems. Well there appears to be... Read more