Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Apr 4, 2025
On March 18 , 2025 I purchased a 2014 Buick Encore with an implied warranty, the vehicle had 128,644 miles on the odometer. At the time of purchase the check light was not on and the vehicle had no visible or audible mechanical issues. Not 14 days after purchase there was a strong odor of burning oil due to an oil leak dripping into the splash shield. A certified mechanic advised me that the probl... Read more
Incident date: May 22, 2025
Problem has been confirmed by dealer that the rear differential assembly needs to be replaced. This is a very common defect with gla250’s. It been recalled in the past and Mercedes Benz is putting many drivers at risk. The estimated to replace is $6100! Mercedes Benz corporation refuses to replace the part only offering $1300. That is submission that they are aware something is wrong. I do... Read more
Incident date: Jun 2, 2025
Since purchasing this vehicle we have had catalytic converter issues that have persisted even after having the dealer "fix" the issue.we have also had ABS/Traction control module issues.this is the 2nd identical vehicle owned with the exact same problems.
Incident date: Mar 29, 2024
Truck has auto start/stop for fuel efficiency. It automatically engages on startup. Truck is prone to sudden unexpected acceleration when it is engaged. Has almost caused 3 wrecks with my truck. Dealership says they know about the problem and that I should just turn it off everytime I get in the truck. This will kill somebody some day. I forgot to turn it off today and it almost caused me to rear... Read more
Incident date: Apr 30, 2025
My daughter owns a 2019 Buick Encore and the check engine light keeps going on. She took her car to the dealer and was told that it needed a Turbo Bypass Valve and Solenoid valve. The car is just a few months within the 10 year powertrain warranty and the dealer refused to cover as defect. She drives on the freeway 45 minutes to/from work and this is a serious issue that causes the engine to rev h... Read more
Incident date: Jun 3, 2025
Vehicle stalls. Vehicle is equipped with a DCT which stalls at roadway speed. When decelerating from ~25 mph to 0 mph at traffic, most commonly while coming to a stop for a red light, the motorcycle will stall. The engine turns off. The engine will often refuse to turn back on. Use of the start switch produces a clicking noise and requires several tries to restart motorcycle. The bike then starts ... Read more
Incident date: Mar 4, 2025
My car stopped on the street without notice, check engine light came on and won’t moved, no power on acceleration. Was towed to dealership. Next two days, they told me that two fuel injectors were blocked/broke. I searched on internet and that has happened in many vehicles.
Incident date: Jun 3, 2025
Instrument panel has failed twice and is unresponsive. The gauges move and stay to the left after moving left to right. All lights begin to cycle through error messages. I have video of the issue both times it happened. When it occurs, you don't know your speed you have to guess, the full tank reads empty etc., and it is dangerous to back up. The vehicle has been diagnosed by one independent ... Read more
Incident date: May 30, 2025
I am the second owner of a 2016 Hyundai Veloster Base, purchased used at approximately 19,976 miles. Since then, the vehicle has experienced multiple major powertrain-related failures. At 49,196 miles, the first catalytic converter failed and was replaced. Later, both the engine and second catalytic converter were replaced by Kearny Mesa Hyundai, a certified Hyundai dealership in San Diego, CA. W... Read more
Incident date: Mar 8, 2024
Multiple critical mechanical and safety issues have occurred with my 2018 Hyundai Sonata Sport. The vehicle has experienced persistent engine misfire, a severe oil leak, emissions system failure, and extensive paint deterioration. A certified technician confirmed an active oil pan leak with no dashboard warning lights, posing a fire and stalling hazard. To prevent further damage, I replaced the en... Read more
Incident date: Jun 2, 2025
All dash lights come on. has cylinder misfire. did some research it seems like is related to the fuel injectors. honda dealer wants to charge me 4300 for changing fuel injectors.
Incident date: May 30, 2025
I was coming off the highway as soon as I got to stop my car shut off. I had to restart my car again. This is about the fifth time it did it. I have sent it to the dealership and they cannot find nothing wrong with it.
CHEVROLET
SILVERADO 1500
(2021) - FUEL/PROPULSION SYSTEM
Jun 3, 2025
Incident date: Jan 15, 2025
The Honda CRV is skipping/stuttering/juddering when accelerating between 25-45 mph. This has caused an issue when pulling out onto a highway. The mechanic advised me to have the VTC Actuator checked. Looking on line there is not a recall, but there are several safety bulletins and lawsuits connected to this issue. My vehicle was purchased used.
Incident date: May 28, 2025
Car “died” while idling at a traffic light. It started but would not start several hours later and car was towed to mechanic. Diagnostics “determined “after several days that car needed an ECM. ECM was ordered and replaced, along with the battery. This took several weeks, in the meantime, I had to rent a vehicle. Vehicle picked up on May 29th and driven 250 miles and car sputtered, hesit... Read more
MERCEDES-BENZ
C300
(2010) - FUEL/PROPULSION SYSTEM
Jun 3, 2025
Incident date: May 8, 2023
Engine started making clicking noise when accelerating. Followed by a large screeching noise. Dash read "shift to neutral and start again" pulled to stop and tried to start. Does not crank at all.
Incident date: May 17, 2025
Bought car 2020, engine failed and was consuming oil like it was fuel after 50-60K miles in 2022, Serra Kia Misdiagnosed and charged me $900 for ignition coil and combustion chamber cleaning that was not needed nor refunded when I was denied replacement due to me NOT letting engine lock up(Service manager basically told me to do so to be approved) or a P1326 code, charged +\-$8,000 for engine to b... Read more
TOYOTA
HIGHLANDER
(2022) - FUEL/PROPULSION SYSTEM
Jun 3, 2025
Incident date: Jan 1, 2025
The "start/stop" function has always been an issue and also the response to acceleration. Luckily the start/stop failed at the mailbox in front of our home. The car shut off just like at a light but instead of picking back up upon acceleration, it completely died. We have had it shutter and slowly pick up in an intersection before but we have learned to really over exert the acceleration to com... Read more
Incident date: Mar 20, 2024
Crankcase Vent Valve needs replaced. Causes jumps in acceleration and pressure build up. Was a recall in other models. Took to a dealer today to confirm the check engine light and this was the cause.
Incident date: May 3, 2025
Vehicle: 2019 Jaguar F-Type Purchase Date: September 2018 Component/System: Engine – Fuel Injection / Powertrain Mileage at Most Recent Failure: 20,763 Description: My 2019 Jaguar F-Type has experienced recurring engine issues related to fuel injector failures, causing safety risks and rendering the vehicle inoperable. The problem began in Oct 2020 with engine misfires and a check engine light... Read more
Incident date: May 22, 2025
It appears that my Volkswagen Tiguan is experiencing an issue where the fuel nozzle shuts off prematurely during refueling, requiring multiple attempts to fill the tank completely. There have been no recalls on my vehicle, but it is getting to the point where I can barely fill my tank up due to prematurely shutting off. This has been an ongoing issue
Incident date: May 20, 2025
My 2023 Kia K5 GT (VIN: [XXX]) is experiencing a dangerous complete power loss at highway speeds. I was driving at the speed limit on [XXX] when the vehicle lost propulsion, entered limp-home mode, and illuminated every warning lamp. This has happened six times since purchase. The car is currently parked, and I am not confident enough to drive the car; I nearly missed a crash pulling into the emer... Read more
Incident date: Jun 2, 2025
There have been 2 incidents. First, I was going down a steep incline and used my paddles to down shift and up shift. When I entered the flat area the car lost power 25mph to 38 mph. I was unable to go any faster. This continued until I shut off car. Then it went back to normal. A few days later driving on flat streets it lost power again in the same way. I returned home shut off car and it started... Read more
Incident date: May 1, 2025
Left the house, made it a few miles from the house. Loud pop from the rear seat, warning lights came up on the dash limited power and check electrical system. Was limited to 25mph to drive home. All recalls were done prior to failure. Last recall was done approx 2 weeks prior to failure. ICCU was diagnosed as the failure and was replaced.
Incident date: Jun 2, 2025
Apparently the coolant is leaking into chamber 2 and 3 and it’s burning it and I need to replace the head gasket. Spoke to and looked up a bunch of other people have had this same issue. It’s causing my car to stutter and it’s scary.
Incident date: Jun 3, 2025
In light of the recalls for other Silverado Fuel Pumps, I believe an investigation should be initiated for vehicles like mine that are part of the same manufacturer but were not part of the original recall. Right when this recall was announced my Silverado which is in excellent condition and has only 73,000 miles on it has a failing fuel pump, communicated by a check engine light and coded for the... Read more
Incident date: May 27, 2025
As I was driving it felt as if the car was running a bit rough, hesitating/sputtering a bit when I pressed on or let up on the gas. As I pulled into the grocery store parking lot and slowed to go over a speed bump I noticed what looked like the battery indicator show up next to the speedometer & completely lost power. I put it in neutral and tried to restart it. It was as if the battery had run do... Read more
Incident date: Aug 7, 2024
My fuel pump just gave out randomly while driving on the highway. Unable to drive over 14mph. I head other 2018 Equinox’s experienced this problem often. I believe my vehicle should be included as well. In the past I’ve also gotten a random alert that my forward collision was disabled while driving on the highway with no warning. It always goes away on its own.
Incident date: Apr 24, 2024
Fuel gauge showed close to empty and we filled up the tank. The fuel gauge is still reading empty and not properly reporting the gas level in the tank.
TOYOTA
HIGHLANDER
(2019) - FUEL/PROPULSION SYSTEM
Jun 2, 2025
Incident date: Mar 1, 2025
Vehicle warning alarm came on with message to immediately pull over and check power supply. Towed car to dealer where ICCU and fuse were replaced. This after 1-2 recalls were completed.
Incident date: May 21, 2025
At speeds above 55 mph, car will make a noise like paper being torn, followed by a loss of throttle response. This lasts for 3 to 5 seconds, then everything returns to normal. This has happened with the cruise control set, or while under foot control. No warning of any kind show up on the dashboard. We have taken our vehicle to the dealership on May 15 2025. They could find nothing after polling t... Read more
POLARIS
SLINGSHOT R
(2021) - FUEL/PROPULSION SYSTEM
Jun 2, 2025
Incident date: May 3, 2025
While I was driving the Engine reduce power came on. I was currently doing 75 miles and the truck dropped down to 55 miles per hour. I took it to the Chevrolet place and it needed a fuel pump , and I was advised that this has been a common issue for the Chevrolet Equinox vehicles , and my vehicle is practically brand new. This issue needs to looked into because the is dangerous and a-lot of dealer... Read more
NISSAN
PATHFINDER
(2024) - FUEL/PROPULSION SYSTEM
Jun 2, 2025
Incident date: Nov 28, 2024
Throttle Body Failure. Availiable for inspection upon request. This faulty part, a Mikuni 55mm throttle body, which came OEM with my 2023 Harley-Davidson Milwaukee 8 Streetglide FLHX placed me and my Wife in harms way by shutting down the engine rpm while trying to make a left turn on a motorcyle which a rider uses to compensate for the lean needed with turning. Upon restart the engine would not s... Read more
Incident date: Apr 1, 2025
Component or System That Failed: After a routine oil change at Rick Case Hyundai of Roswell on Saturday, \[insert date], my 2022 Hyundai Tucson began shaking significantly. The dealership later informed me the issue was related to a **malfunction in the fuel injector system**. The vehicle is currently at the dealership and available for inspection upon request. How Safety Was Put at Risk: The s... Read more
Incident date: Oct 18, 2021
High pressure fuel pump failure while driving. This vehicle shows potential recall for this part but for some reason my vehicle is not listed in the system for this recall. I have a 2018 ecodiesel with the 3.0
VOLKSWAGEN
TAOS
(2022) - FUEL/PROPULSION SYSTEM
Jun 2, 2025
Incident date: Jun 2, 2025
For whatever reason our 2021 GMC Yukon Denali is not listed in the current 2025 GMC motor recall including cams and lifters and accompanying parts. While driving our truck about a mile from the house the vehicle began seizing and shaking (almost as if we had blown several tires); we immediately pulled over and accessed. Called Dealership and had truck towed there immediately. We are told that... Read more
Incident date: May 9, 2025
Hello my name is [XXX] and I am (was) the owner of a 2013 BMW 528i VIN [XXX] . It was a secondary vehicle for me for until I sustained an injury and it being my primary vehicle. I took it through emissions, updated the registration, and I noticed smoke coming from under the hood. I had driven it without a problem then in Juneit did not run at all. At that time there was a recall on the computer s... Read more
Incident date: Jun 1, 2015
Engine stalled in traffic. Happened when slowing to a stop. Happens when engine has warmed up.
Incident date: May 31, 2025
Battery cell issue not resolved due to charger recall. Vehicle now unable to drive. Door handle recall still outstanding and predicted completion unknown due to parts issue. This in it self is dangerous as doors can open randomly while driving.
Incident date: Aug 15, 2022
Sudden Unintended Acceleration occurred when turning vehicle onto a roadway from a standing stop at an intersection. It occurred at night, [XXX] at the [XXX] . The vehicle was headed west on [XXX] turning from the far left lane while stopped at the intersection of [XXX] and [XXX] when the vehicle suddenly accelerated at a high rate of speed. The car eventually came to a stop when applying fi... Read more
GMC
SIERRA 3500
(2023) - FUEL/PROPULSION SYSTEM
Jun 1, 2025
Incident date: Apr 15, 2025
The vehicle has been regularly throwing an error saying Service Hybrid System and having a massive stutter in power while the hybrid motor shuts off and the engine is started to try and take over immediately. The vehicle has been in the shop for this previously, only to be returned to me saying they don’t have a fix for the problem and to continue to drive it. This happened again at highway spee... Read more
Incident date: May 31, 2025
Following completion of the Y78 (high-pressure fuel pump) and XQ1 (emissions) recall repairs in April 2024, our 2019 Ram 2500 immediately began experiencing misfires, fuel system issues, and ongoing performance problems. These symptoms have persisted for over a year and have never been resolved despite repeated service visits and escalations. The vehicle suffered multiple HPFP failures, including... Read more
GMC
SIERRA 1500
(2025) - FUEL/PROPULSION SYSTEM
Jun 1, 2025
Incident date: Jun 1, 2025
My vehicle is not able to pass the inspection and I have had a brand new gas tank put in and the engine lights are always on. I can’t get a new tag for the car and I have been pulled over by police 5 times now and received a citation due to this issue. Please if possible could you help me with this situation. Thank you so much for your time and understanding.
Incident date: May 7, 2025
Check engine light came on and when filling with fuel, gas came shooting back out.
Incident date: May 30, 2025
My car keeps losing a major amount of oil and has been doing that before the correct date or miles is due for a new oil change and then my car makes a funny noise. It has issues when I accelerate, it langs, it takes longer to get up to speed and the shifting sometimes is loud and behind, my rpm goes really high and I'm going no where at times. My air conditioner also makes a really bad humming so... Read more
Incident date: Feb 4, 2025
2017 Honda CR-V with 132118 miles has intermittently been experiencing all dash display alarms activating at the same time for past 25k miles. (ie) hill start assist, brake system problem, power steering system problem, vehicle stability assist problem, etc... This also disabled the lane keep assist and cruise control features on the car. Dealership ran diagnostic and found code P0172 indicating f... Read more
Incident date: May 31, 2025
Car went from regular driving to very rough running engine, multiple warning lights activated and limp mode activated. Drove 25mph to get home. Car was towed to Dealership and after inspection, Fuel injectors and spark plug # 3 had to be replaced. Many many CRV owners seen to be having this problem and this could cause an accident should it happen on a freeway.
Incident date: May 26, 2025
When adding fuel at the gas station through vehicle Cap-less fuel fill tube, gas pump nozzle could not be removed without pulling on it which snapped the small thin plastic tabs holding cap-less fuel port in place. According to the manufacturer and repair Shops the entire fuel filler tube system has to be replaced and requires the gas tank to be removed to install the new tube This is a very poor... Read more
Incident date: Jan 8, 2025
My engine locked ,
Incident date: May 22, 2025
Harley Davidson did not coat the inside of the Fuel Tanks on the Panamerica from the 1st model year in 2021 until the mid-2024 model year. Because of these uncoated fuel tanks, people are experiencing a high rate of fuel pump failures at low mileage (5-10K) due to the interaction of the ethanol in today's fuels, and the uncoated aluminum motorcycle gas tanks. Harley Davidson essentially acknowledg... Read more