Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: May 9, 2025
Positive Crankcase Ventilation Regulator Valve Performance Code P052E indicates a fault in the Positive Crankcase Ventilation Regulator Valve Performance for a predetermined.
LAND ROVER
RANGE ROVER EVOQUE
(2015) - FUEL/PROPULSION SYSTEM
Jun 8, 2025
Incident date: Oct 9, 2022
Dear Sir/Madam, I am writing to you today to report a potential issue with my 2012 BMW X5 3.5i, VIN [XXX] . My vehicle appears to be experiencing fuel wire problems , along with the smell of gas, consistent with those described in recall number 16V-746000. I would appreciate it if you would investigate this matter further and advise on the appropriate course of action to address this concern. I h... Read more
Incident date: Jun 1, 2025
My vehicle is currently in the shop at the local Kia dealership. Over the past week my vehicle has randomly stalled several times. The engine sounded like it was sputtering, and just not accelerating properly. The car would stall at low speeds while turning corners or pulling into a parking spot. I do not have the diagnosis as of yet but believe my vehicle should be considered one of the recalled ... Read more
Incident date: Jun 6, 2025
Transmission has slipped and shuddered multiple times. We have had it diagnosed at gmc dealership and our mechanic, advising that it is 8L90 transmission failure. It will slip to lower gear abruptly, causing for possible safety issues especially on the highways.
Incident date: Apr 1, 2025
My car kept getting a light for its coolant levels despite me filling it with proper coolant-I noticed a leak of coolant on the ground & upon getting it inspected from an independent service center, they told me the issue was my radiator so we got the part to fix it and a week later fixed the radiator and I didn’t get the light for coolant again. Although the independent service center told me t... Read more
Incident date: Apr 17, 2025
Strong smell of gas while driving and under the hood of car with no visible leaks.
Incident date: May 10, 2025
I am reporting a serious safety concern involving my 2016 Hyundai Sonata Hybrid, which has experienced multiple hybrid system shutdowns while driving. This includes repeated complete power loss incident on I-90 beginning in June 2022, when my daughter was driving home after her hospital shift. The vehicle displayed a “Hybrid System Warning – Turn Off Engine” message and had to be pushed off ... Read more
Incident date: May 24, 2025
I have had problems with a hitch or pause in the acceleration of my 2012 Jeep Compass since at least April of last year. I purchased the vehicle used in January 2021. In and of itself, the hitch would be a minor thing, but I think it's related to other problems I'm having with the vehicle losing acceleration, which has become a real point of concern. This has occurred multiple times when I start a... Read more
Incident date: Feb 1, 2025
Car cuts off when driving the speed drops down automatically stops the dash lights go out and can’t start it right away
Incident date: Jun 7, 2025
Driving vehicle at highway speed, engine RPMs dropped to less than 1500, could not maintain any speed, CEL illuminated. As soon as vehicle was pull to side of road, it would no longer run. It would start, idle roughly then stall out. Vehicle was towed to Mountain Hyundai in Denver. High pressure fuel pump failed, fuel pump in one cylinder failed, fuel was dumped into oil fouling all spark plug... Read more
Incident date: Jun 8, 2025
Fuel pump loses prime at the fuel rail, causing 6.2 gas engines to crank for a long time. Faulty check valve. It seems ford made a revision on the pump and never did a recall.
Incident date: Jul 26, 2024
The car will drive but is unable to turn. It's like the steering wheel is locked.
Incident date: Oct 1, 2024
When I accelerate after a stop my truck starts jerking when shifting thru lower gears and the check engine light flashes. To increase my speed I have to slowly press the gas until it shifts thru gears. After it shifts thru the lower gears it appears to be okay. It doesn't do it at each stop but is now happening more frequently. I don't know if it's a transmission problem or fuel pump. Current mil... Read more
Incident date: May 28, 2025
Fuel injector failure. Causing spark plug and emission problems. Vehicle 5100 miles
Incident date: Jun 2, 2025
The vehicle stalled while driving 35 to 45 mph. Engine had no power but the brakes and power steering worked.
FORD
BRONCO SPORT
(2021) - FUEL/PROPULSION SYSTEM
Jun 7, 2025
Incident date: Jun 6, 2025
This vehicle has ~43k miles and in the shop 3 times. Once I had computer issues and was replaced, and twice now to replace the fuel pump. First instance, I was at a stop sign and tried to accelerate but the car wouldn't move. It was like it was in neutral but was in drive. I had to shut car down, restart and was able to get to the dealership. Second time, I left work driving ~73 mph on [XXX] i... Read more
Incident date: Jun 4, 2025
[XXX], the vehicle was delivered to Crain KIA dealership located in Conway, Arkansas, due to failure of engine to start (engine would turn over but not run). I scheduled a service appointment for May 20th at 0930, for the car to be evaluated/troubleshot. While at the KIA dealership service desk, I discussed KIA SAFETY RECALL SC336, and that my VIN# was effected by the recall (verified by speakin... Read more
Incident date: May 19, 2025
Engine shutdown at highway speed. Everything ceased to work.
Incident date: Apr 14, 2025
So I know there was a recall for this year make and model and engine type and even before I knew about this recall I noticed this jeep is burning oil like crazy I have to get an oil change sometimes under every 3,000 miles and its bad I take it to my oil change place they tell me it shouldnt be burning this much oil. I called Jeep to try to see if they could fix it and they are not acknowledging t... Read more
Incident date: Jun 28, 2023
drivers seat is not sitting right almost seems like it came unhinged. driving on a short distance Trip I noticed that every time I needed to turn and it the road was windy I could smell fuel and it seems like I was loosing gas as I was driving like it was punchard or spilling some how.. I'm no mechanic but as a pregnant woman I was absolutely nauseous from going only an hour away. also it seemed l... Read more
Incident date: May 16, 2025
What happened? Starting in October 2020, my 2019 Jaguar F-Type experienced persistent electrical and fuel injector system failures affecting cylinders 1 and 5, resulting in multiple engine misfires and reduced engine performance. The vehicle’s fuel injector connectors, specifically connector C1E121A, had misaligned pins causing injector circuit faults (DTC codes P0262, P0274) and frequent misfi... Read more
Incident date: May 18, 2025
My wife was stopped at a drive through window in DRIVE when the engine stalled. It wouldn’t crank over and needed to be pushed out of the way and towed. The TIPM failed and needed to be replaced. The repair was done at a Chrysler dealer and they took the faulty part after repair. Safety was at risk because if this had happened in the middle of the road it could have caused an accident. My wife... Read more
Incident date: Jun 6, 2025
Honda issued a recall for the fuel pump system. Initially, when the recall came out, I contacted them about the recall they stated that the parts were on back order and they had a waiting list of people who were supposed to be serviced first. It took about five months for the parts to come back into stock and another month for me to get an appointment. Now I’m continuing to have issues with my ... Read more
Incident date: Dec 23, 2024
While driving 70MPH on the expressway the dash randomly sent a message saying “Pull over vehicle shutting off” and then it put itself into limp mode. Thankfully we were able to coast to the small shoulder and put on our hazards. This happened at 2am with 4 kids in the car. Nothing in the car would work, it wouldn’t turn on, shift, nothing. We had to sit on the side of the expressway for hour... Read more
Incident date: May 26, 2025
vehicle does not accelerates properly after a left turn it starts jerking violently and it correct itself after a few minutes or it can jerk repeatedly before correcting. After awhile the brake-shift interlock started not working properly by getting stock in the parking position making it shift to the drive position.
Incident date: Jun 6, 2025
The service electrical systems light comes on and the vehicle will freeze up. Has happened numerous times without the dealership being able to repair
Incident date: Nov 26, 2024
I keep getting error code P0304 which says its cylinder 4 misfire the engine starts shaking a bit and most of the warning lights in my dashboard turn on and it disables the parking brake , I took it to a shop and they took out the fuel injectors to visualy inspect them and moved injector 4 to a different cylinder but the same error keeps coming back cylinder 4 misfire , I keep having to spend mon... Read more
MERCEDES-BENZ
GLC 300
(2020) - FUEL/PROPULSION SYSTEM
Jun 6, 2025
Incident date: May 23, 2025
The fuel line is leaking fuel on the drivers side near the passenger door. The leak is to the point where it is pooling under the door on the ground.
VOLKSWAGEN
JETTA
(2015) - FUEL/PROPULSION SYSTEM
Jun 6, 2025
Incident date: May 23, 2025
Purchased a used 2017 Nissan Titan XD Pro-4X 5.0L diesel on 3/8/25. Left the dealership and only made it ~10 miles down the road before the check engine light came on and there was a loud knocking noise. Immediately turned around and went back to the dealership. After diagnosing it I was told it was a fuel injector and that they were replacing it. Received the truck back ~3/20/25. This truck is no... Read more
JEEP
GRAND CHEROKEE L
(2023) - FUEL/PROPULSION SYSTEM
Jun 6, 2025
Incident date: May 23, 2025
TRANSMISSION STARTED SHIFTING WEARD CONTACTED DEALERSHIP. THEY STATE THIS UNIT IS NOT UNDER RECALL BUT IT IS AN 6L80 AND IT IS ALL OVER YOU TUBE AND THE INTERNET ABOUT FAILURES THAT START WITH THE PM VALVE AND/OR THE TORQUE CONVERTER HOUSING THAT IS STAMPED BUT MOUNTING BRACKETS ARE WELDED TO IT CAUSING HARDED STEEL TO MEET STAMPED STEEL CAUSING FRICTION AND WEAR THAT POLUTES THE REMAINDER OF THE... Read more
Incident date: Jun 5, 2025
On multiple occasions the vehicle has not transferred from EV to mechanical mode and has stalled out. Shutting the car and restarting it resolved the problem each time. Hyundai has not been able to find the fault after multiple trips to the dealership and no code is recorded or reported. I bought a code reader and the last time this occurred recorded a code. P1120 $07e8Pd I brought the car back in... Read more
Incident date: Jun 1, 2025
I own a 2023 GMC Yukon Denali XL (VIN: [XXX] ) currently under active recall for the L87 6.2L engine. GM has no remedy available and has acknowledged a risk of complete engine failure and loss of propulsion, which could occur without warning. This is the primary vehicle I have for transporting my family of seven, including a toddler. I am significantly upside down on the loan, and the dealership c... Read more
CHEVROLET
SILVERADO 1500
(2017) - FUEL/PROPULSION SYSTEM
Jun 6, 2025
Incident date: Jun 6, 2025
All cadillac dealerships are refusing to inspect the vehicle to ensure engine is safe despite specific instruction in recall that dealership will and determine if vehicle is affected. If not affected they will change oil viscosity. Dealerships are refusing to perform this test and change oil.
Incident date: Jun 6, 2025
High-voltage traction battery / propulsion system repeatedly malfunctions. First incident – Aug 2023 (~91,000 mi). Vehicle displayed “EV System No Power” with DTC P31E7. After parking, the car would not restart; I was stranded > 2 hours on a surface road until towed. Nissan dealer (Napleton St Louis) replaced a battery module under warranty and cited Nissan TSB NTB23-024 (bent retention pla... Read more
Incident date: May 23, 2025
Our 2021 Nissan Rogue stalls in Traffic, Park Brake Alert pops up when not on, Radio doesn’t work sometimes, Gas Pump doesn’t click off when full so have to watch or it spills on car and ground, inside Pillars between fr-windshield and front driver and passenger windows leak when I run it through the car wash, there are constant glitches with it that we’ve taken in and they say it doesn’t... Read more
Incident date: Jul 15, 2024
The 2.0 ecoboost engine 2017 Ford Edge Titanium coolant leaking into many places. White smoke coming from exhaust flooding into the streets I have been told the Long block issue as well. The vehicle was at an independent service center where it sat for over three weeks while they worked hard trying to find the issues. Finally they advised me to get a second opinion through Ford which I did f... Read more
Incident date: Jun 5, 2025
On June 3, 2025, I experienced a terrifying and dangerous incident while driving my 2023 Hyundai Tucson Hybrid on a three-lane road at approximately 50 mph. Without any warning, the gas pedal became completely unresponsive, and the car abruptly decelerated from 50 to 20 mph. This sudden loss of acceleration was incredibly frightening, especially with vehicles close behind me that nearly collided w... Read more
Incident date: Jun 5, 2025
I am writing to formally file a complaint regarding a prolonged and troubling service experience at Jaguar Land Rover Buckhead, related to my 2018 Range Rover Sport (approximately 49,000 miles), and to express dissatisfaction with the handling of a prior related incident. My vehicle has been the dealership approx. 2 weeks with no loaner and me missing days from work and not able to transport my ch... Read more
Incident date: Feb 19, 2025
2 years ago Kia had a recall on the catalytic converter that I found out about after my car displayed the engine light and shut down and would not drive. I had to tow it and they told me it was the catalytic converter but it had a recall. I took it to Kia and They said they replaced it but I'm not sure they did it properly, as I drove to Sarasota and the engine light came on I pulled over and let ... Read more
CHEVROLET
SILVERADO 1500
(2018) - FUEL/PROPULSION SYSTEM
Jun 5, 2025
Incident date: Jun 5, 2023
Fuel pump and module failed and car stalled while on highway almost causing an accident.
Incident date: Jun 5, 2025
Was traveling on [XXX] near Reston, VA when the Santa Fe engine started missing and losing power and check engine light came on. Vehicle was towed to dealer and repaired on 04/26/24 Mileage was 36285. The repair order says it was fuel injector for cylinder #1. The second time the same thing happened was on [XXX] near Haymarket, VA. The date was [XXX], mileage was 36577. The engine started ... Read more
FORD
EXPEDITION
(2019) - FUEL/PROPULSION SYSTEM
Jun 5, 2025
Incident date: Mar 24, 2025
Vehicle lost power on a two lane highway with a 55mph speed limit, which increased the risk of an accident. Warning lights appeared after the failure occurred; essentially giving the driver little to no warning. The vehicle kept slowing down to 30-25 mph, but fortunately close enough to home and was able to slowly roll into the garage. The vehicle was towed to the dealership and will take 2 months... Read more
Incident date: Jun 5, 2025
I am filing a complaint regarding repeated and dangerous safety failures with my 2022 Jeep Grand Cherokee Overland 4xe, which I purchased as a brand-new vehicle on February 22, 2025. The most critical issue is that the vehicle has shut off on two separate occasions—once while in motion driving up a hill and once during a suspension height adjustment while stopped. In both cases, the engine power... Read more
Incident date: Jun 5, 2025
High pressure fuel pump replaced after the original recall and fail again 45k miles later during driving.
Incident date: May 25, 2025
- #5 injector failure, no. - Once the injector failed, the vehicle would violently shake when trying to accelerate. - Yes, was not covered under factory warranty but replaced by third-party extended warranty. -Yes, replaced by the dealership. -No warnings prior, once the injector failed warning for brake system check and vehicle mileage limits set in warning.
Incident date: Feb 1, 2025
Without warning the car started misfiring while I was driving around town. It continued and became worse. I was in Wisconsin on vacation with the closest Hyundai dealer over an hour away. Mileage was 62416 and I had the tires replaced two weeks prior to leaving and while there I explained I would be driving from Virginia to Wisconsin and asked they let me know if the vehicle needed any service... Read more
Incident date: Jun 3, 2025
While driving my 2017 Honda Accord, I suddenly lost the ability to accelerate when pressing the gas pedal entering the freeway. At the same time, the check engine light flashed along with multiple other warning lights, which caused the car to go into limp mode. This put my safety at risk, as I was unable to speed up in traffic, creating a dangerous situation. Same situation occurred the next day -... Read more
Incident date: May 4, 2025
I have had to replace the vapor canister on 2 dodge chargers I have owned seems to be a common issue. Check engine light came on both instances one causing issues with inspection the other with emissions test and I had to replace the vapor canister on both in order to fix my issues delayed the process in getting my vehicle registered by the state. Seems there was a previous recall on the issue but... Read more
Incident date: Feb 8, 2024
The vehicle was purchased for the express purpose of towing a 6,600 lbs Travel Trailer. This truck is equipt with the 3 liter Diesel engine. While towing the truck computer counts down milage available based on Def level. The count down is not mile for mile it is an exponential count down. This factor triggers a series of warnings concerning vehicle operation and impending speed restrictions. ... Read more
Incident date: Jun 2, 2025
The Mass Air Flow (MAF) sensor on my 2022 Ram 2500 failed, causing multiple system malfunctions. It triggered inaccurate Diesel Particulate Filter (DPF) codes and showed abnormally high idle hours that do not reflect actual vehicle use. This defect is tied to a known issue identified by Stellantis in Technical Service Bulletin #18-002-24, which acknowledges improper MAF sensor calibration or compa... Read more