Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Jun 20, 2025
The information screen on the gauge cluster sometimes will stop working. This is dangerous as It is the only part that shows if the vehicle is in Park, Reverse, Nuetral, or drive. It also is the only part that shows the vehicles fuel level, blinker, cruise control, temperature and other warnings and controls. This is a common problem for the 2015- xxxx Yukon and Tahoe.
NUNA
PIPA RX CF1208600
(2020) - FUEL/PROPULSION SYSTEM
Jun 20, 2025
Incident date: Jun 20, 2025
Check engine light has came on. Code p107b which is what the recall for this vehicle year has but doesnt incude my vin.
Incident date: Jun 16, 2025
Yesterday 6/19/25 I was driving out the driveway when the vehicle accelerated on its own, and not slowly, but like it had been punched. I was actually coasting at the time since I didn't want to stir up dust. My foot was not on the gas pedal. And it was not the floor mat. It happened on its own, the first time in 87,000 miles. It probably cannot easily be replicated as it was completely rando... Read more
MERCEDES-BENZ
GLS 580
(2025) - FUEL/PROPULSION SYSTEM
Jun 20, 2025
Incident date: Jun 20, 2025
My Car 2017 Honda CRV with 57,000 miles started having the check engine light in the dashboard and bunch of lights came on in my dashboard. I took it to the Mechanic, and diagnostic was faulty fuel injectors I had to get it Repaired in order to pass the smoke check. I paid $1300. How does a car with low mileage had this kind of problem.
GMC
SIERRA 1500
(2015) - FUEL/PROPULSION SYSTEM
Jun 20, 2025
Incident date: Jun 20, 2025
In April 2025, my 2021 Mercedes-Benz GLB 250 (81,000 miles) suffered repeated engine issues caused by a cylinder head failure. The dealer attempted a cylinder head replacement, but during their own test drive after repairs, the engine completely seized and failed again on their property. This indicates a severe defect in the engine assembly that risks sudden power loss while driving, which could c... Read more
MITSUBISHI
OUTLANDER
(2022) - FUEL/PROPULSION SYSTEM
Jun 20, 2025
Incident date: May 5, 2024
Was parking car. Pushed on brake and car accelerated
Crash
Incident date: Jun 20, 2025
Had veh fixed for fuel injection issues in 2023 paid 1500 repair complained to handa America and they paid it.. car was still under warranty.. Recall fuel injection in Feb 2025 after honda buena park fixed it had same hesitation issues between 30 50 mph after just 2 weeks after repair. Took it back had to pay 250 for dialysis no answer.. wanted 3000 to attempt to fix it but no guarantees.. Took ... Read more
POLESTAR
POLESTAR 3
(2025) - FUEL/PROPULSION SYSTEM
Jun 20, 2025
Incident date: Jun 19, 2025
In 2022 under a recall the Propulsion battery was replaced that was a complete battery assembly. At 60K miles the High Voltage battery relay has become defective. Confirmed by a GM diagnostic test. Defective High Voltage relay. Was informed to get it replaced soon as it would cause a fire. Very dangerous in their words. Get repaired as soon as possible. The battery assembly is warranty of 8-years ... Read more
Incident date: Mar 2, 2025
Fuel pump went out.
TOYOTA
SIENNA HYBRID
(2024) - FUEL/PROPULSION SYSTEM
Jun 19, 2025
Incident date: Jun 16, 2025
When driving on expressway at about 70 mph. Engine light comes on. Car loses acceleration. Start stop states it’s unavailable. Have to pull over on side of road and turn car off. Restart car and it drives normally with engine light on. Took it to a local dealership and they stated it need ed a software update. They then test drove the car and problem did not reoccur. The very next day while driv... Read more
Incident date: Jun 17, 2025
My Jeep over the last year has automatically put itself into park while I’m driving down the highway! I’ve had near miss accidents due to this. No warning lights, no signs something is wrong. It just either slams itself into park and locks up, then won’t turn off. The last times without warning my engine shuts off, my screen pops up saying put into park to start engine and the vehicle puts ... Read more
Incident date: Jun 18, 2025
We were driving down the highway and heard a weird grinding type noise. We pulled right over to check what was wrong and noticed the fuel tank strap mount had broken apart at the frame from corrosion. Causing it to rest against the driveshaft and creating a deep groove in the driveshaft its self .
Incident date: Jun 1, 2021
My 2013 F150 had been acting strangely in showing a wrench on the LED screen and shutting off the electrical components on my dash. when this happens, it also sticks the transmission in between 3-5th gear. I am unable to shift down to 1st or 2nd gear, or up to 6th gear. After this happened a few times, it started to shift me in to Park and stop my wheels from turning. This happened to me 3 times w... Read more
HYUNDAI
KONA ELECTRIC
(2022) - FUEL/PROPULSION SYSTEM
Jun 19, 2025
Incident date: Apr 1, 2024
several issues with certain popups regarding various indicators on dash and engine not getting enough psi
Incident date: May 13, 2025
Per Franklin County Fire Department report, they determined a malfunction in the canister vent valve associated with the gas tank initiated a fire. According to the department findings, the canister vent valve detached from the vehicle and was discovered approximately 200 yards behind the final position of the vehicle, still burning. This malfunction is believed to have compromised the fuel syst... Read more
Fire
Incident date: Jun 16, 2025
Throttle position system all of a sudden went bad. My 2017 Terrain started shaking. I was holding up traffic. The sun couldn't go over 5mph. I've read online where this is happening alot in 2010'2017 GMC Terrains.
Incident date: May 17, 2024
This vehicle started shaking and juttering at a lower speed and made it very difficult to drive. Then I could accelerate and it would not go faster. I took it to a repair shop and they were getting CVT codes for the transmission. I looked online a found that many other people had these same issues as well as a Class Action Lawsuit that was settled a few years ago for 278 million for these problems... Read more
Incident date: Jun 19, 2025
Fuel pump failure. Resulted in car losing speed and power and car coming to a halt. Car went into park. Had to be towed from the road but the car had to be dragged onto the flatbed due to no parking selector release accessible from the side of the road. Resulting in total destruction of the front differential resulting in $10000 repair bill.
Incident date: Jun 8, 2025
My 2022 RAM 3500 has repeated failures of the diesel particulate filter (DPF) system. The truck enters limp mode unexpectedly, including while towing on the interstate, creating a serious safety hazard due to sudden loss of power. Since purchasing the vehicle, I have experienced ongoing issues with the emissions system, specifically related to the DPF. The check engine light comes on frequently, a... Read more
CHEVROLET
SILVERADO 1500
(2022) - FUEL/PROPULSION SYSTEM
Jun 19, 2025
Incident date: Jun 5, 2023
I BOUGHT THIS OFF OF A PRIVATE PERSON ,SHORTLY AFTER IT STARTED NOT TAKEN ITS GAS AND DYING OUT ON THE HIGHWAY OR SHORT ERRANDS ,I STARTED PUTTING A BUNCH OF MONEY IN IT IVE REPLACED ALL I KNOW TO DO AND IT STILL WONT TAKES ITS GAS ,I HAVE BEEN STALLED IN AN INTERSECTION BEFORE BECAUSE I HAD NO PEDAL IF YOU TURN IT OFF IT STARTS BUT JUST WONT TAKE THE GAS ,I HEARD THIS VEHICAL WAS RECALLED AND I D... Read more
Incident date: Apr 1, 2025
The CP4 pump failed while driving causing vehicle to stall. Upon failure, lost power to steering. Luckily we were on an access road for a rest area and not yet on the interstate. This resulted in a 14.5 thousand repair. No prior warning to pump failure. GM has recently settled a class action related to this pumps failure and has never recalled trucks with this pump to avoid failure.
Incident date: Jun 6, 2025
The fuel injectors all need replaced at 63,000 miles. Honda stated that other Honda crv of the same year are getting them replaced under warranty but stated that our VIN number is not included. Even though it's the same make, model and year of other Honda crv that Honda has issues warranty for bad fuel injectors.
Incident date: Jun 17, 2024
Software in the EV system created to protect the battery pack has instead placed my life in jeopardy in response to known false sensor event. During 110 degree heat in isolated desert in southern California, the software detected a false error in high voltage comparisons between battery banks. In response, it disabled climate control, reduced propulsion, and placed an upper limit of 40% on batter... Read more
Incident date: Jun 17, 2025
My 2018 Chrysler Pacifica has confirmed internal engine damage—scoring in the cylinder wall—diagnosed by an authorized Chrysler dealer. This occurred with no abuse or neglect, and the failure is consistent with many documented reports involving the 3.6L Pentastar engine. Chrysler is aware of premature failures in this engine across various models, but has denied goodwill assistance in my case... Read more
Incident date: Jun 16, 2025
Engine light is blinking and put safety of my family in danger. I called the close Huyndai dealer also I have a case number. However, it takes forever for them to answer. I only have this car. I am driver and this how I make living. I have no choice in driving this recall vehicle and kill my self and my family. No body care!
Fire
CHEVROLET
TRAILBLAZER
(2021) - FUEL/PROPULSION SYSTEM
Jun 18, 2025
Incident date: Jun 18, 2025
Check engine light is on, code reads emissions fail due to the Evaporative Emissions leak detection pump.( EVAP PURGE PUMP UNDERSPEED) P1467. I see this was a recall on several Chevrolet vehicles but not yet on mine.
Incident date: Aug 1, 2024
Engine overheating in short trips with full coolant and oil. My car is 4 years old and after years of mysteriously going into limp mode and no help from the dealer, I believe it has a bad head gasket. this started when the car was 3 years old.
JEEP
GRAND CHEROKEE
(2024) - FUEL/PROPULSION SYSTEM
Jun 18, 2025
Incident date: Jun 13, 2025
My f-550 super duty diesel dump truck lost power on the highway because of a known fuel injector pump defect. The pump exploded into metal pieces that clogged all fuel lines leading to a loss of power on a highway putting everybody at risk of a collision. This fuel injector problem is known to ford and is subject to class action lawsuits. The dealer confirms that this is the problem. Apparently f... Read more
Incident date: Jun 16, 2025
I took my 2021 Kia Soul to Kia of Leesburg here in Florida, and dropped it off yesterday June 17th, per service department request and was told that they were going try to repair the multiple recalls on this vehicle. They told me that it was going to be 24-48 hours before I was going to be able to get it back when I called, regarding my safety critical recall. So, I dropped it off last night as in... Read more
Incident date: May 12, 2025
Check engine light came on and says fuel level sensor circuit a low
Incident date: Jun 11, 2025
The vehicle does not accelerate entering roadway, transmission replaced in 2022, catalytic convertor replaced in 2024. Several instances occurred when entering highway vehicle lost power and failed to merge safely, ultimately requiring hasty exit to roadside to avoid collision. The vehicle was purchased used but has been a safety risk since purchase date. Originally diagnosed transmission, then ca... Read more
Incident date: Feb 1, 2025
My 2022 Mercedes-Benz GLC 300 has been diagnosed with a valve seat failure. This requires a full cylinder head replacement. I purchased this vehicle brand new and have driven it with care, putting approximately 60,000 mostly highway miles on it. Throughout my ownership, I have exclusively used the service at an authorized Mercedes-Benz dealership. Despite my efforts to maintain this vehicle proper... Read more
Incident date: May 30, 2025
Vehicle shut off while being driven in traffic, almost causing an accident at intersection due to a failed fuel pump control module. Engine code given was a P102a. Vehicle was unable to be restarted and had to be towed to repair shop.
Incident date: Jun 5, 2025
Unknown - engine is driving hard and somethings wrong. No one will service my car because they say it’s on a recall, but then when they look up the VIN number it’s not on a recall however there are major issues going on.
Incident date: May 22, 2025
While I was driving on a highway, my vehicles "check engine" and "batter" lights were illuminated and a warning came across the car screen that said something along the lines of "Battery Management System Failure" and then "Powertrain failure". The car was not able to accelerate by pressing the gas pedal, and the heating/cooling features within the car stopped working. I quickly changed lanes to g... Read more
Incident date: Jun 16, 2025
There was a sudden loss of power while in the middle of the highway. Further inspection resulted in low oil and metal flakes in the oil filter. At the time of initial loss of power there was absolutely zero warning or indication of any issues at all.
Incident date: Nov 15, 2024
One of the recalls for this vehicle is for "2011-2013 wk wd fuel pump relay". The car stalled on the road but I was able to bring it home and apply a temporary fix by connecting the Pump fuse with the Cigarette lighter fuse (per some online instructions). The car runs now, but it's not a permanent fix. I called a Dealer (Everett, WA) and scheduled an appointment (it was two weeks ago). Today durin... Read more
MERCURY
MOUNTAINEER
(2007) - FUEL/PROPULSION SYSTEM
Jun 18, 2025
Incident date: Jan 1, 2020
Our car is now having two issues: 1. The first issue is extremely scary, but we found a temporary work around so have been dealing with it for months as we needed are car. If the auto stop/start is not turned off (which has to happen ever time the car is started), the car essentially puts on an emergency break and shuts down the car at the first for second stop. This happened in the middle of a bu... Read more
Incident date: Apr 5, 2025
1)After sitting for 2 days the battery was drained or dead. The truck would not start. I jumped the truck and it started up. Every time I park the truck i get a warning that the battery is low and I should drive it to recharge the battery. I drive the truck but it will not recharge. 2) The check engine light comes on. I went to the auto parts and scanned for diagnostics. The scan came back as a fu... Read more
FORD
EXPEDITION
(2022) - FUEL/PROPULSION SYSTEM
Jun 18, 2025
Incident date: Nov 22, 2024
Bought my Kia k4 2025 in February at DTLA Kia and the experience has been [XXX]. The first day driving I went up near dodgers stadium , immediately had a burnt smell. I disregarded it thinking maybe its fresh paint burning , WRONG. Till this day 4 months later my tail pipe throws a musty smell. Issue number 2 , the hesitant gas pedal. Who knows what it is maybe fuel system , transmission but daily... Read more
Incident date: Jun 18, 2025
Subject: Fuel Pump Recall Remedy Denied – Ongoing Safety Risk I purchased a used Honda vehicle in December 2024, and shortly after, I learned it was under recall for the fuel pump. In January 2025, I took it to Lia Honda for an oil change and to perform the recall. The dealership refused to do the recall, saying the fuel pump had already been replaced with an aftermarket part by a previous owne... Read more
Incident date: Jun 18, 2025
I brought my car to the dealership Honda North at 382 Newbury Street in Danvers MA on 6/5/25 to repair NHTSA Recall number 23V-858. The vehicle was returned to me on 6/7/25 at which time I was told the interior would have a strong fuel smell for 1-2 days, but that would disappear. After 4 days, the fuel smell worsened and the "Check Engine" light had come on. On 6/11/25 I returned the vehicle to ... Read more
Incident date: Jun 17, 2025
While merging onto [XXX] in Southington, CT, the vehicle would not accelerate past 25 MPH which is very dangerous for merging onto an interstate highway. Luckily, my wife was able to safely pull over onto the shoulder. We shut the vehicle off for a minute, restarted it, and have had no problems since. There were no warnings, and no check engine indicator was displayed. I'll contact the dealer t... Read more
Incident date: Jun 17, 2023
The engine has been rough idling after being put in a GM certified repair shop multiple times within the last year. Also the oil pan has a constant issue with leakage even after doing 3000 dollars worth of work, including the oil pan being replaced. There was a safety recall put out for the Chevrolet Silverado 1500 for this very problem that my vehicle is having ( engine loss of propulsion) recall... Read more
Incident date: Jun 17, 2025
The car started jerking and the check engine light came on. I had to have it towed to my house. We can't get the car to do anything now. We get it started for 5 seconds, the engine completely dies
Incident date: Oct 30, 2023
Vehicle stalls and shuts off. Unable to start back vehicle as it only cranks and unable to put it in neutral gear to push out of roadway or for towing.
Incident date: Jun 17, 2025
High Pressure Fuel Pump Failure: On [XXX] While driving on the highway our 2020 F250 Super Duty Vin # [XXX] experienced a complete and sudden loss of power in the fast lane, creating an extremely dangerous situation. Our safety and the safety of others were at risk due to us merging across 4 lanes in heavy traffic with no power steering and no motor function, parking in a very narrow shoulder ar... Read more
Incident date: Jun 17, 2025
-The fuel injection system failed on my brand new Honda CRV and the engine light came on at around ~3,000 miles. Since the fuel injectors were replaced, the same problems and noises occur, but the Honda service repair cannot find a problem. The fuel injectors continue to fail, erratically using too much or too little gas during -trips with MPG well below the reported 38-40 MPG. - The car malfunct... Read more
Incident date: Mar 5, 2025
The digital instrument cluster on my 2020 Jeep Gladiator has been completely nonfunctional since late November 2024. This failure means I cannot see the odometer, digital speedometer, and all other vehicle status indicators displayed through the cluster. The problem has been confirmed by an authorized Jeep dealership, which has been unable to secure a replacement part due to a reported supply shor... Read more