Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Jun 30, 2025
- 6.2 engine lost propulsion & warninng light on dash flashed about 3-5 times. After that the trucks engine completely malfunctioned. When this happened i was traveling at 70mhp on interstate I-69 when the the truck lost power to the engine, steering and power braking. The truck was inspected by a GM dealer and they found the engine had blown & with that it caused damage to the coolant system & t... Read more
Incident date: Feb 15, 2024
Own 2022 terrain that suddenly stalled one morning after starting vehicle with remote access before getting on highway. Vehicle cut off after 5 minutes and wouldn’t restart. Battery very strong but check engine light came on. Vehicle was towed to dealership and advise it was the fuel pump control module. No warning lights or proper failures for my vehicle.
TOYOTA
RAV4 PRIME
(2024) - FUEL/PROPULSION SYSTEM
Jul 1, 2025
Incident date: Jun 6, 2025
At about 60,000 miles a VW dealer told me it was normal for VWs to use oil. Now at 80,000 I have a $2,000+ bill b/c the PCV is faulty and the timing cover has failed. I did NOT get a low dngine oil warning, but mechanic says panic wait it was low ( oil change 4,000 miles ago). This could have led to a seized engine on the interstate. I am upset to learn this is a common problem with this vehicle. ... Read more
Incident date: Jun 30, 2025
Fuel pump module. Driving highway speeds lost all engine power as car sputtered to a stop. Luckily car srill ran enough to maintain power steering and brake function. No warning lights.Thought it was bad fuel as I had filled the tank the prior evening with little driving after that. Towed to dealership after spending 2 hours in 100 degree plus weather on the side of the highway. Dealership states ... Read more
Incident date: Jun 28, 2025
Have had an issue of losing power while on an interstate traveling back from work twice now. After the second time I reported to my local dealership. While driving home, my vehicle lost power and was extremely slow and unresponsive. Check engine light came on but when checked under the diagnostics of the entertainment system, showed no issues present. Light turn off but still was having issues wit... Read more
Incident date: Jun 10, 2025
To whom this may concern, I'm having to replace an upper module fuel pump that goes into the top of the tank. This part is being recalled on several other Kia vehicles but not mine. The car was stalling and had a heavy smell of gasoline. I was told by my repair shop not to drive this car until repaired due to gasoline fumes having the potential to be ignited and cause a fire. I was told by K... Read more
Incident date: Jun 25, 2025
I took vehicle in because of all the sensors were going off. Honda ran a systems check and said fuel injectors needed to be replaced. It is all over the internet that this is a known issue and a recall was not issued. I spent $1500 on the replacement. These should not need replacing on an 18 accord with 80,000 miles. The recall on the fuel pump has not been addressed because Honda has limited part... Read more
Incident date: Jun 27, 2025
Fuel pump is leaking, unsafe to drive vehicle, no check engine light just really bad smell of gas
Incident date: Jun 27, 2025
6/21/25 , a Saturday, I stopped at a traffic light when gas saver function kicked in and shut car off. The car went into park mode by itself and parking brake engaged. The car would not start and had to be towed. It sat until Monday when I was able to start it and drive it to my mechanic's business a mile from my location and shut it off. Immediately after shutting it off it would not start agai... Read more
Incident date: Jun 26, 2025
Portion message car stalled on hey
Incident date: Jun 26, 2025
The 2016 CR-V was operating normally, when trying to accelerate from a stop at a stoplight the vehicle began to hesitate and would not accelerate at a normal or acceptable rate if I had needed to maneuver out of the way. the engine recovered briefly after that and allowed me to slowly accelerate to 45Mph when it repeated to hesitate and stop accelerating feeling like it was about to shut off. The... Read more
DODGE
GRAND CARAVAN
(2018) - FUEL/PROPULSION SYSTEM
Jun 30, 2025
Incident date: Jun 26, 2025
Recall N212332040 Car lost power and stalled on highway, at highway speed Dangerous Recall on fuel pump PCM did not cover this year vehicle based on VIN.
Incident date: Jun 30, 2025
My vehicle completely stopped. My vehicle would not start. I had to have it towed to a mechanic. I was advise that fuel pump module had to be replaced.
MERCEDES-BENZ
GLS 450
(2024) - FUEL/PROPULSION SYSTEM
Jun 30, 2025
Incident date: Jun 29, 2025
Engine is misfiring, truck vibrates when breaking when accelerating the engine cuts out dealership confirmed at service on 2/4/2025 that sensor needs to be replaced, need breaks, four tire rotation No No
Incident date: May 13, 2025
Truck has 33,XXX miles. Was driving and the fuel gauge needle dropped to E. Dash screen stated 225 miles till empty please refuel. I tried turning it on and off, no change. Filled the gas tank numerous times, no change. Needle remains on E with warning message to please refuel. Mechanic checked and there are no codes or CELs.
Incident date: Jun 8, 2025
This car is a hybrid, plug in electric. I have issues with the car racing on it's own to charge the battery, meaning if I come to a stop and take my foot off the brake the car will race forward and cruise at 15mph without me accelerating. I find this to be extremely dangerous and will take it back to the dealer once again. I have had many other issues with the car and none have been resolved. This... Read more
Incident date: Jun 30, 2025
The contact owns a 2020 Hyundai Nexo. The contact received notification of NHTSA Campaign Number: 24V761000000 (Fuel system, Other, Fuel/Propulsion System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed. The contact ... Read more
Incident date: Apr 14, 2025
I've been bringing my car to a repair shop over and over for the past month. Myself and the repair shop had to put a quart of oil once a week in the vehicle. I have spent on numerous things to get down to the problem. The engine is leaking oil. I downloadwd proof leading to the problem I need to get fixed. The problem is still there
Incident date: Mar 10, 2025
Check engine light on my 2015 MB GLA250 4matic came on and the error is "P052E PCV Regulator Valve Performance". There is a recall for other MB vehicle with the same engine. I believe the 2015 Mercedes-Benz GLA250 and other models with the same engine should be included in the recall.
Incident date: Jun 13, 2025
The headlights burn out frequently the air conditioner does not work the ignition had to be replaced there's always a code of p0171 the start/stop feature does not work the brakes make the car shake. When does stuff takes place I have to pull the vehicle over cousin me to put others in danger by being on the shoulder of the road broke down. Yes the car is available for inspection. The radio random... Read more
Incident date: Jun 30, 2025
Driving down the freeway, with no previous issues at 80MPH. Next thing the truck stalls and won't restart. Vehicle jumped and runs when connected stops immediately once unjumped. Replaced battery at 51,000 miles and vehicle runs fine. Concern is the alternator is not strong enough to power the vehicle if the battery dies for mysterious reasons.
Incident date: Jun 18, 2025
I bought a 2018 Honda Odyssey EX-L with around 80,000 miles. Not long after, I noticed a loud engine vibration and rough noise during idling and acceleration. I took it to a Honda dealership, and they diagnosed a failing high-pressure fuel pump that required immediate replacement. There were no warning lights or messages — just a sudden failure. The most frustrating part is that so many other 2... Read more
Incident date: Jun 25, 2025
The “Service Hybrid Electric Vehicle System” has been coming on intermittently for several months. The vehicle was taken to the dealer and they replaced a wiring harness. That did not fix the issue. The light continues to come on and Jeep technicians have no idea how to fix the issue. Today the light came on and the vehicle stalled and lost propulsion for about 3 seconds and then lurched hard ... Read more
GMC
SIERRA 1500
(2025) - FUEL/PROPULSION SYSTEM
Jun 30, 2025
Incident date: May 24, 2025
Shift Lever Does Not Select Accurate Gear Due To Worn Bushing (NHTSA 22V-413, OEM 22S43): A degrading bushing attaching the shifter cable to the transmission in certain 2013-2019 Ford vehicles, including the 2016 Fusion, may detach, preventing proper gear selection and potentially causing unexpected movement. Dealers will replace the bushing and add a protective cap.
Crash
Incident date: Jun 19, 2025
From a dead stop truck is hesitant to accelerate. Pedal can be pushed all the way down and there is a delay about 1-2 sec. This is very dangerous it and has almost caused an accident a few times already. It only happens after a complete stop and go
Incident date: Jun 28, 2025
For the second time I was driving and all of a sudden lost power and couldn’t give it gas to go. I was almost hit from behind both times.
Incident date: Jun 29, 2025
I was driving on the freeway and smelled gasoline in the cab. I thought nothing of it as I was near a wreck and thought it was from that. About 10 miles down the road I was stopped in traffic and noticed my miles until empty was slowly declining as I was stopped. When I moved forward there was a puddle under my truck. I pulled to the side of the road and fuel was draining from the back of my engin... Read more
POLESTAR
POLESTAR 2
(2021) - FUEL/PROPULSION SYSTEM
Jun 29, 2025
Incident date: Jun 29, 2025
Vehicle battery is being drained. The vehicle won’t start. Purchase a new battery on March 2025. Vehicle Car fax states a new battery was installed in vehicle in May 2024. I purchased the vehicle on September 4, 2024.
Incident date: May 23, 2025
My [XXX] and myself were going down the interstate and my Tahoe started to sputter and the gas pedal no longer worked. I had to get over to the shoulder of the interstate because my vehicle would not accelerate. It turned off as I was navigating to the shoulder. Thankfully I was able to get there safely without causing an accident. The vehicle completely turned off and would not crank leaving us ... Read more
Incident date: Jun 29, 2025
Car just shut off when driving at 65mph and never started back up, took it in and repair was a bad fuel pump and fuel rail line causing metal shards to go through fuel tank and injectors.
Incident date: Jun 19, 2024
Our battery died in April 2025. We've had this car since October 2021 with only 8 miles on it. We've replaced: The PCV valve The PCV valve tube The MAF sensor The sparks plugs 3 times which was $90 each time Replaced our battery 2 times since April 2025 3 oil changes And finally replacing our entire fuel injector system with the hard fuel line. And replacing the battery the first time is what ... Read more
Incident date: Jun 19, 2024
The car unexpectedly sent out emissions failure systems warning Effecting the ability to accelerate without a pause in a forward movement. I had my mechanic diagnose the warning lights which indicate a connector rod issue. This diagnosis aligns with all of the symptoms. My mechanic warned me the engine could stop at any time. We will have the repair done this month. Honda put out a recall and ... Read more
Incident date: Jun 21, 2025
Fuel filler door hinge and pin does not work properly. The hinge, door, and pin are bent. This prohibits 1) opening the door, 2) filling the gas tank, and 3) the door from closing properly. The spacing around the door is not equal and is askew, tilted to the bottom right and dips inward. Toyota seems to have used this design on other models, eg Camry, Sienna, etc. I located a NHTSA Customer Supp... Read more
CADILLAC
ESCALADE ESV
(2022) - FUEL/PROPULSION SYSTEM
Jun 28, 2025
Incident date: Mar 14, 2024
I own a 2018 Honda Civic that is subject to an open fuel pump recall. My vehicle suddenly became completely inoperable. When attempting to start the car, all of the dashboard lights come on, but the engine will not start or crank. The vehicle has power but will not turn over at all. This failure happened without any prior warning. I contacted Nalley Honda in Union City, GA, and they confirmed tha... Read more
Incident date: Jun 27, 2025
Experienced engine failure as outline in recall for 6.2liter L87 engines. Engine failure occured on 5/28/2025. Confirmed engine failure by Cadillac dealer on 5/29/2025. Vehicle is still in repair shop with no ETA on replacement motor. Cadillac has failed to provide a comparable loaner vehicle. This is creating financial impact as I use my vehicle for work.
POLESTAR
POLESTAR 2
(2021) - FUEL/PROPULSION SYSTEM
Jun 28, 2025
Incident date: Jun 27, 2025
Driving on the highway ih35N at 75 mph, my car's engine randomly started violently jerking and then shut off and wouldn't start back up. Had it towed to Hyundai (2022 Hyundai Sonata ~33k miles) took a few days but they repaired it under warranty saying it was bad fuel injectors and they replaced all 4. My car just dying on the highway could of caused a bad accident at that speed. Moving to present... Read more
Incident date: Jun 28, 2025
Hello, my name is [XXX] , and my car continues to have the same problem for more than 5 years that it has been in my possession, after refilling the car completely with fuel, the car automatically turns off and this happens at a traffic light or anywhere, this is very dangerous since I interfere with traffic, please I do not know what to do to solve it, in many forums there are many 2005 Chrysler ... Read more
POLESTAR
POLESTAR 2
(2022) - FUEL/PROPULSION SYSTEM
Jun 28, 2025
Incident date: Jun 25, 2025
Whenever I’m driving in my vehicle everything seems to be fine until I stop at a red light. On three separate occasions, while my vehicle is stopped it will automatically go into neutral and stall. This causes my truck not to run properly. I have to shut my car off, and then turn it back on to put it in drive and operate it like normal. I’m unsure what my cars issue is but it is an inconvenien... Read more
Incident date: Jun 28, 2025
I purchased this car April 1 2025 the car drove fine up until this past week I got in the car it had a very long crank but started and it acted as if it wasn't getting fuel. So I shut it off waited and started it back it seemed OK I went and purchased some fuel cleaner and gas it straightened out then today it done the exact same thing except it stalled on me 3 times and the last stall almost caus... Read more
VOLKSWAGEN
ATLAS
(2019) - FUEL/PROPULSION SYSTEM
Jun 28, 2025
Incident date: May 29, 2025
The vehicle loses 2-3% battery a day, while parked. I've communicated with several Polestars reps, from service technicians, corporate support, etc. and no one can offer a fix. Since leasing the vehicle I've estimated I've lost the equivalent of 540% of battery over six months while the vehicle was parked.
POLESTAR
POLESTAR 3
(2025) - FUEL/PROPULSION SYSTEM
Jun 28, 2025
Incident date: Jun 28, 2025
Bike shut off electrically while traveling at highway speeds. Signal flashers and emergencies failed and there was no throttle response. Check engine light came on and traction control disabled light came on. Bike displayed an error code of P2138 and P2122. Bike was unable to be safely ridden after being shut down and restarted. The bike could be ridden after starting for a short time before the t... Read more
Incident date: Apr 2, 2024
When trying to start the car the car won't turn over. When it finally does start and i am driving it seems to lose power as if it wants to shut down. Im afraid to drive long distances. I looked up recalls based on my vin however nothing comes up but when I look it up based on year make and model it has an open recall for faulty fuel injector that needs to be replaced for the same exact symptoms.... Read more
Incident date: Dec 13, 2024
UNKNOWN I’ve had my car for 11 months. When I first got the car I got it fully inspected and there were minor issues like tires and brakes. However, now the ac compressor is completely damaged and there may be contamination in my lines. This is not an owner issue. I take really good care of my car. I just don’t know how this could’ve happened if this wasn’t a manufacturer related issue.
Incident date: Nov 15, 2023
I was in car. I just stepped out of the car its stop working car couldn't start. I need to get started to start the car. It happens a lot. I went to caddilac dealer service they everything good. This car for work not luxury. I drive Uber and always on road. So I afraid something will happen. I want to change this car for new without recalls. Thank you
CHEVROLET
SILVERADO 1500
(2018) - FUEL/PROPULSION SYSTEM
Jun 27, 2025
Incident date: Jun 23, 2025
Presently this vehicle has 57,000 miles on it. It began having issues with a drivetrain malfunction warning back in 2021. Reported on complaint # 11427753. To date I have had to have fuel injectors replaced, a catalytic converter, the transfer case, two high pressure fuel pumps and an O2 sensor to resolve issues. Approximately $15,000.00 in repairs over the last 20k miles. This particular engine i... Read more
Incident date: Jun 23, 2025
There was a light on the vehicle with the sensor P2337 & parking brake sensor and I took the vehicle to a garage who evaluated the car, cleared the light. They stated if the light came back on to return to the dealer. While I was driving the car, the lights returned when the car suddenly lost acceleration while driving the day after the licensed mechanic had evaluated it and stated it was fine. I ... Read more
Incident date: Jun 27, 2025
While driving on I-77 South near exit 3 Charlotte, NC -with no warning signals or indication the vehicle lost power and shut down as I was driving at a speed of 70 miles an hour on the highway, Fortunately I was able to struggle and pull off to the emergency lane of the highway. I tried several times to start vehicle with no success. The vehicle was towed to the dealership immediately. My major... Read more
MERCEDES-BENZ
GLE450
(2016) - FUEL/PROPULSION SYSTEM
Jun 27, 2025
Incident date: May 28, 2025
The Start / Stop fuel savings system stopped working in 2021. The engine idles constantly whether the drives are long or short. Ford said they would fix the system when parts were available. No fix to date when I set an appointment for basic service.
Incident date: Jun 27, 2025
On 6/26/2025, I was on an elevated one lane exit ramp of a major freeway. My 2022 Tahoe suddenly lost complete power with no warning at all. The car behind me slammed on his brakes and narrowly missed me as I could do nothing except get as close to the concrete barrier as possible. Thankfully the Tahoe went into Neutral so I managed to roll down the ramp. I prayed that I could get across 3 lanes ... Read more
Incident date: Jun 27, 2025
My Bronco died and would not restart. Beach Ford diagnosed it as a fuel pump replacement. Luckily, I was in a car wash drive approach lane when this occurred. I was not on any roadway when the Bronco stalled. The Engine light appeared on the instrument panel.