Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Jul 9, 2025
While car was on a warning popped up saying "Service Transmission" and then another warning popped up saying "Propulsion Power is Reduced". This then limited the speed of the car and the acceleration significantly making it extremely unsafe to drive. Thankfully I was not on the interstate, but I certainly would have been hit if I was. This car is less than 2 years old, has under 10,000 miles, and ... Read more
Incident date: Aug 20, 2024
I was turning left from a side street onto a divided highway and stopped in the middle to wait for an opening in traffic. When one came I hit the gas and nothing happened. Pressed it again, to the floor and nothing happened. I then put the truck into reverse to back out of the way of traffic because the truck rolled forward a bit when I attempted to accelerate. I then waited for a very large openi... Read more
FORD
MAVERICK HYBRID
(2023) - FUEL/PROPULSION SYSTEM
Jul 10, 2025
Incident date: May 30, 2025
I bought a 2018 Honda Odyssey new. When the recall for the fuel pump came out, I had it completed on the emergency basis because it said if you had been experiencing the engine cutting out, to call and get it completed soon. I had had issues with the engine cutting out. Recently, I noticed a loud engine rumbling and rough noise during idling and acceleration. I took it to a Honda dealership, an... Read more
Incident date: Apr 15, 2025
At 49,000 miles, all four spark plugs and ignition coils failed and had to be replaced due to engine stuttering and hesitation during acceleration. The check engine light first appeared as I approached a red light to make a timed left turn at a high-traffic intersection during rush hour. The malfunction caused my vehicle to struggle accelerating through the intersection, putting myself and others ... Read more
Incident date: Jul 5, 2025
The car sputters while driving and jolts especially during take offs. When took it to dealership they said they tried everything there was nothing they could do to fix it. My best option was to get another car. I can’t afford another car. The problem is persistently getting worse. I’m afraid that it is going to just end up dying in the middle of the street. Car has less than 70,000 miles on it... Read more
Incident date: Jul 9, 2025
On over a dozen occasions my vehicle’s check engine light randomly comes on and then my car stalls out while driving and begins decelerating quickly. It is very dangerous and scary when this has happened on the freeway or in places where there is nowhere to pull off the road. My Honda Civic is less than 2 years old and has already been in the service department at Honda for a combined total of m... Read more
Incident date: Jun 3, 2025
TSB PIP5776. 87000 miles failed. dealer quote ($9,000) to repair lifter and bent camshaft. Gm said they aren't helping and my next step is get a attorney. Mention 10% “goodwill” offer and lifter collapse + bent cam
Incident date: Jul 10, 2025
On a busy highway, my car broke down. It was due to the rod bearings, specifically, the Hyundai Theta "extended warranty"/recall issue, or "recall" issue. There is currently a class action lawsuit against Hyundai. I had the car towed to Hallmark Hyundai in Nashville, TN. I, however, live in Louisville, KY and I was making a road trip to Nashville, TN. I was told by the Service Rep in Nashville... Read more
Incident date: Jul 9, 2025
I never was informed about the fuel pump recall , all the lights on my car came on , acceleration was slower , car was jerking , and when taking it to Honda they stated 2 of my cylinders has a misfire and water or coolant leaked and blew my head gasket , the car never ran hot and the guy asked did any light come on and I told him for some old reason every light on the dash was on and the car is vi... Read more
Incident date: Jul 2, 2025
Ford has a problem where the 34 gallon gas tank only reads as a 20-25 gallon gas tank. They have a service bulletin on it and the number for that is 17-0046. After calling multiple dealerships I was told thousands would have to come out of my pocket because of their factory defect. The fix includes replacing the whole fuel tank and also replacing the fuel level sender. My vehicle being within the... Read more
Incident date: May 9, 2025
My GMC Terrain was stopped in traffic at a Red Light. When I stepped on the gas pedal to proceed, the SUV shut-down. Could not move SUV in Traffic. Called Police and SUV was towed. SUV towed to GMC Dealer. The K111 Fuel Module was causing the problem. GMC Dealer Repair Shop removed and replaced the K111 Fuel Module. They claimed SUV is OK. I don't trust this SUV any longer. I read of similar probl... Read more
HARLEY-DAVIDSON
FLHCS
(2023) - FUEL/PROPULSION SYSTEM
Jul 9, 2025
Incident date: Jul 9, 2025
At [XXX] on Tuesday [XXX] while driving our 2023 Ford Mustang Mach E GT eastbound in the left lane on [XXX] near the [XXX] intersection the car suddenly stopped. There was a second or two of multiple warning notices then the car instrument panel went blank. The car “bricked” as is known in Electric Vehicle jargon. There was no power to anything, and the stop was sudden and steering was extr... Read more
Incident date: Jul 7, 2025
Failed fuel injector caused 3rd cylinder misfire car only has 30,000 miles I'm the second owner I've only had it 2 weeks and this issue happened.
Incident date: Dec 9, 2024
I’ve already had my fuel injections changed about 20,000 miles again and my car is starting to stall again check engine light on again seems to be same issue now my car is no longer under warranty. I don’t seem this problem on the recall list but this is not a problem I want to have every 20,000 miles.
FORD
MUSTANG MACH E
(2024) - FUEL/PROPULSION SYSTEM
Jul 9, 2025
Incident date: Jul 9, 2025
While driving the vehicle shut off, leaving my family stranded in the middle of traffic. It was a 90+ degree day and my family was stuck in a hot car unable to move off the roadway. This was very unsafe. No warning lights prior, the engine just stopped. After multiple times trying to restart the vehicle, the battery died. After waiting several hours, the vehicle was towed to the local dealership w... Read more
Incident date: Feb 6, 2025
I HAVE THE SMELL OF RAW FUEL COMING ENGINE AFTER ENGINE IS SHUT OFF . THE IS VERY NOTICEABLE INSIDE CABIN AREA, AND OUTSIDE OF CAR IF IT IS IN GARAGE. THIS PROBLEM HAS BEEN BROUGHT UP TO MY NISSAN DEALER EACH TIME I BRING IT IN FOR SEVICE. I RECIEVE THE SAME ANSWER EACH TIME THERE NOTHING FROM NISSAN ON THIS ISSUE. THE SMELL OF GAS IS OVER BEARING AT TIMES , AND I'M AFRAID THAT IT MAY CATCH FIRE. ... Read more
Incident date: Jul 3, 2025
fuel pump losses prime overnight. gas sprays from fuel line onto top of fuel tank. problem was brought to my attention by a repair shop.. found several instances listed on YouTube of this problem
Incident date: May 3, 2025
Fuel gauge erratically and inaccurately showing different levels of fuel- sometimes full, empty or anywhere in between. Potential risk of running out of gas and not knowing. Recalls are listed for other vehicle model years but not this one. No warning messages appear on dashboard. First noticed the problem Feb 2025 and continues to worsen. It has not been seen by a mechanic or dealership yet ... Read more
MITSUBISHI
OUTLANDER
(2023) - FUEL/PROPULSION SYSTEM
Jul 9, 2025
Incident date: Jun 16, 2025
The vehicle currently has three active recalls with each not having a remedy as of to date although one I was notified of 7 months ago. I have already had to have a faulty fuel pump repair within the first month or so of onset of purchase where vehicle just lost power and died on side of the road and had to be towed. Then had to fight the dealership and write complaint to Ford after having defecti... Read more
Incident date: Jul 9, 2025
The Fuel Pump Control Module failed. It happened when the car was parked. The car would crank, but would not start. We were stranded far from where we live. It was hot and we had to be towed to a GM Dealership. This part could have failed on the hi-way with awful results. The Dealership verified the defective part. We have the old part as needed. Lots of lights flashed and went out. The E... Read more
Incident date: Jul 6, 2025
Coolant bypass valve problem with several rav4s. My car is unusable and I need it to work.
Incident date: Mar 1, 2025
Emission system control error please see your dealer do not accelerate at high speeds, ACC control, module error, brake system failure, error, lane control, assistance, failure, numerous lights illuminate on dashboard 7 to 10 error codes all at once. Vehicle was taken to Diagnosed and found turbo Charger for engine acceleration was faulty, spark plugs changed, 4 coils and cam shift sensors2 total.... Read more
Incident date: Jul 8, 2025
My vehicle overheated on a drive home from work on an expressway doing approximately 72mph. Without any warning, my car flashed a notification that the engine temperature was too hot and I needed to stop safely. The car would not accelerate, in fact, it decelerated the next 4 miles before I could find a gas station to stop. The coolant reservoir was empty (which was full when I started my car) so ... Read more
HONDA
CR-V HYBRID
(2022) - FUEL/PROPULSION SYSTEM
Jul 8, 2025
Incident date: Jul 6, 2025
The car makes a raddled noise when turn on and the car turns off when I press the brakes
YONGQIANG
FLATBED TRAILER
(2024) - FUEL/PROPULSION SYSTEM
Jul 8, 2025
Incident date: Jul 5, 2025
My Jeep has been a consistent problem. The vehicle gives many warning and "service powertrain" warnings in the dashboard. Additionally, at the same time as the warnings, the vehicle will lurch - slowing down significantly and making passengers in the vehicle panic. I have gone to the dealer to already fix not 1 but 5, yes FIVE, recalls related to the powertrain system. This last visit (today) I w... Read more
Incident date: Jul 8, 2015
I was driving my car when all of a sudden it lost all acceleration and power, I was lucky that I wasn't on the highway anymore and was able to pull over safely on a side street while car was rolling still. Dealer said 12V battery fused, and I have been reading forums where this is a common issue.. In a normal ICE car when 12V battery dies while driving, car can still drive, in this case, it just ... Read more
Incident date: Jul 7, 2025
The car began making a grinding noise, shimmied and surged. Independent mechanic found documentation online that Honda reported that if this occurred in 2017 Honda Pilots the problem could be the Fuel Pump Direct Injection High Pressure part. To correct problem this part must be replaced. Mechanic did replace this part which corrected the problems.
Incident date: Jul 3, 2025
Oil leak from PVC malfunction Causing stalling, over heating and a huge amount of oil consumption of vehicle. This poses a safety hazards for consumers who commute more than 25 miles to work , drs appts in rural areas etc. I have purchased well over $300USD in the last month on oil alone, taking away from house hold budgets and maintenance of said vehicle. The operant e of making home to our... Read more
Incident date: Feb 16, 2025
2019 Audi A7 VIN: [XXX] Mileage: 53336 Fuel Pump and Starter Battery Failure Car stalls during operation. Confirmed by Tyson Audi Dealer wants to charge me for the repair of the said parts. Warning light appeared, then went off. Vehicle was taken to dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
GMC
SIERRA 3500
(2020) - FUEL/PROPULSION SYSTEM
Jul 8, 2025
Incident date: Oct 2, 2024
I wanted to share a very scary incident that occurred while I was slowly creeping into a parking space in a parking garage. With my foot over the brake, as there were children in the area from a car that had parked to the right of mine, my car suddenly surged forward at a high rate of speed. It ultimately crashed into the 3-foot safety wall with tension wires of the parking garage. Clearly ther... Read more
Crash
Incident date: Jul 7, 2025
Since purchasing my 2018 Dodge Ram brand new, I have experienced consistent issues while refueling. From day one, the fuel pump at gas stations would shut off multiple times during a fill-up, even when the tank was far from full. Initially, I believed this was an issue with individual gas stations or pumps. However, the problem has progressively worsened over time. At this point, the fuel pump sh... Read more
HYUNDAI
IONIQ HYBRID
(2017) - FUEL/PROPULSION SYSTEM
Jul 8, 2025
Incident date: Jul 3, 2025
On [XXX], about 400 miles into our trip heading South on [XXX], the Engine Reduced Power Warning came on. We were in the fast lane traveling at 70 MPH,the car immediately slowed to about 30 mph.There was no prior warning or check engine light. Vehicles behind us had to swerved and change lanes to avoid hitting us. The computer went into limp mode, when pressing the accelerator there was no power, ... Read more
Incident date: Jun 30, 2025
The car's position as shown on the navigation screen and as determined by the car's internal GPS was off by several hundred miles. While driving on the highway using adaptive cruise control, the car would frequently decelerate rapidly from 60+ mph to 30 or less. When it did this, it would display a message like "turn ahead - maximum 24 mph". Of course, there was no tight turn ahead as I was on an... Read more
Incident date: Jul 7, 2025
The car loses power while indicating a battery failure. It does this both while driving and the when idling. It has done so on the highway in traffic twice and around town a handful of times and routinely will do so when idling.
Incident date: Jan 6, 2024
While parked and shut off at a gas station in Lakeside, CA, my 2015 Ford F‑150 XLT spontaneously caught fire under the hood. The fire appeared to originate in the fuse box area, specifically where the fuel pump relay is integrated. The incident posed significant risk, occurring near a fuel pump while my child was in the vehicle. A gas station employee assisted with extinguishing the fire. The ca... Read more
Fire
Incident date: May 28, 2025
I recently purchased a Hyundai vehicle and discovered that the previous owner still has full access to the vehicle’s Bluelink system. This includes remote start/stop, vehicle tracking, horn/lights, and other controls. Despite contacting Hyundai support and proving ownership, they still have not revoked or disabled this access. I am unable to override or reset the system myself. This poses a se... Read more
Incident date: Jul 1, 2025
The fuel sensors on the car is not recognizing I have gas in my car, the battery and engine like come on while driving , then the whole system shuts off will the car is still driving.
Incident date: Jul 5, 2025
I own a 2017 Ford Escape with the 1.5L EcoBoost engine. The engine began exhibiting symptoms of coolant intrusion into the combustion chamber. A certified Ford dealership confirmed the diagnosis after inspection and advised that the engine needs to be replaced or rebuilt due to this issue. This defect is known and widespread in this engine type and can lead to engine failure while driving, posing... Read more
Incident date: Jun 23, 2025
My transmission started losing power on acceleration, hard jerk/bang when shifting into gear, transmission slipping, loss of power between shifts
FORD
EXPEDITION
(2019) - FUEL/PROPULSION SYSTEM
Jul 7, 2025
Incident date: Jun 9, 2025
My 2019 Nissan Leaf (VIN: [XXX] ) has a known charging-related defect. The vehicle became undrivable on [XXX], due to its inability to charge. It had previously exhibited the same issue on [XXX]. The dealership (Grand Strand Nissan) has had the vehicle for over a week and has not been able to fix it. They are working with Nissan engineers but no repair or resolution has been found. The issue appea... Read more
Incident date: Jun 11, 2025
The ICCU in the car failed. It immediately limited the speed of the vehicle to 25mph. There were no warnings, it happened all at once. I had to drive on the shoulder of the interstate to the next exit. Obviously, driving 25 on the shoulder while cars passed me at 65+ was not a safe situation.
Incident date: May 21, 2025
My car has been under a recall since 2023. I have been at the dealership for normal maintenance and for the recall several times now but the dealership/Audi says that it's monitoring the battery remotely and doesn't replace the battery. No fix has been done until now and the recall/fix keeps being delayed.
Incident date: Jun 7, 2025
My 2021 Nissan Rogue has a major gas fume leak. When the vehicle sits at idle in a parking lot with all of the doors and windows closed, the gas fumes build up inside of the cabin of the vehicle. The fumes get so strong that it gives me migraines and makes me feel nauseous and to the point of almost passing out. Sometimes it's so bad you can still smell the fumes in the car the following day even ... Read more
Incident date: Jul 7, 2025
Transmission jerks when shifting thru gears, car shudders and rpms jump when both upshifting and downshifting. Have had the transmission serviced several times by Honda dealer, fluids changed and updated with no change in performance.
Incident date: Jul 7, 2025
For several months, there has been a noticeable smell of gas fumes coming from my 2017 Kia Sorrento EX. Recently, smell has been getting much stronger and cause for concern. I have discovered a visible gas leak dripping from the gas tank area. This could likely or possibly be related to a recall engine replacement last year. The website mentions issues with the fuel pump, which is a The website me... Read more
Incident date: Mar 1, 2025
On June 24, 2025 at approx 4:45 pm, my wife and I were driving home. The car was running fine, no lights, gauges were normal, no info on screen, when all of a sudden the engine shut down, info on screen stated steering assisi unavailable, and smoke started coming from vents. We were aproaching a sharp curve in the road, so I had to manhandle the steering to keep from crashing. Then used the emerg... Read more
Fire
Incident date: Jun 24, 2025
I own a 2017 Hyundai Ioniq Hybrid VIN: [XXX] that is covered under Recall 232 (NHTSA 22V-459) related to a defective Power Relay Assembly that poses a fire risk. I brought this issue to Hyundai 3 years ago and was told my vehicle was serviced. That turned out to be false. Recently, my car stalled on the road due to the exact electrical issue covered in Recall 232. I had it diagnosed by an indep... Read more
Incident date: Jul 7, 2025
2013 toyota prius v has 3 recalls for the same issues but my vin # says there isn't any recalls associated with it. I need help. It stalled on me on my way home from work luckily not on the high way now it's throwing code c1310 c1259 c1241 it won't crank all it does is click. I replaced 12v batterychecked all connectors.
Incident date: Jul 7, 2025
Driving vehicle and it lost all power. Warning light for Service PHEV came on solid on dash. Switched to ESave and was able to drive approx 2 blocks and vehicle lost power again in middle of road. Shifted to neutral, restarted and was able to side of road. Called tow company to deliver to dealer. Side note- vehicle was in dealer on 6/30 with flashing Service PHEV light; dealer ran code and returne... Read more
Incident date: Jun 28, 2025
My 2019 Nissan Leaf has been under recall since September 2024 (Recall #24V700000) due to being a fire hazard when using Level 3 chargers, also known as fast charging. I understand that issues can take time and specialized parts to resolve a recall. However, it is now 10 months later and Nissan still has no remedy to offer for this issue, leaving me unable to safely utilize this key feature. As... Read more