Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Jul 25, 2025
No updates have been made to fix recall. Status has been pending for a long and it’s preventing me from selling the car due to fear of breaking down.
Incident date: Jul 24, 2025
From the first oil change forward, I have reported an intermittent electronic problem with the display screen. The screen would fail to activate. None of the functions of the push buttons below the screen which control the widgets’ on the screen would function. The air control for heater and defroster being the main safety issue.
Incident date: Jul 24, 2025
Fuel pump recall came back but Kia wouldn’t take it back without the recall being open
Incident date: Jul 20, 2025
Vehicle hesitates when gas pedal pressed; creating hazard to cross intersections, merging into traffic. In order to have car respond, hard press on gas pedal required, which creates another dangerous situation of unexpected leap! While no recalls are shown, 2 reports [XXX] are shown on NHTSA recall site. Owners of this vehicle report same problem for all model years, and indicate dealers canno... Read more
Incident date: Jun 10, 2025
Unknown stop no start
Incident date: Jul 24, 2025
Vehicle when entering traffic hesitates for 2 to 3 seconds and then surges forward real fast. No warning lights or or messages. Very scary and dangerous . feels like you do not have control of vehicle....This has happened only twice since I have owned the vehicle. I purchased the vehicle new from a dealer...
FORD
EXPEDITION
(2021) - FUEL/PROPULSION SYSTEM
Jul 24, 2025
Incident date: Jul 7, 2025
A gasoline smells fills the cabin and the outside surrounding area the vehicle continually to the point making anyone surrounding the vehicle and or sitting in the front and back seats physically sick. The gasoline smells omits continually from the backseat and or trunk area no matter the amount of fuel that is in the tank. It is a fire hazard and also health hazard as well.
Incident date: Jul 24, 2025
The car loss compression in the middle of driving. Try to crank it but it drains the battery. Also, I bought the car a year the buy here pay here company ripped out the lemon law page for Tennessee but kept the other pages in.
Incident date: May 1, 2025
A known issue by jeep affecting many Grand Cherokee PHEV Hybrids, all following the 95 B recall. The recall repair 95 B is attributed to be causing Red Flag Dashboard Warnings to "service hybrid system". Dealer computer scans document these incidents as a "Digital Crash" of the vehicle's onboard computer. Multiple incidents for me have been transitory but for others, these digital crashes are caus... Read more
Incident date: Dec 17, 2024
my fuel pump failed while driving on the highway with my whole family. i lost all power and my gas pedal lost all compression. I was barely able to pull off the road safely. no indicators flashed on my dash, no warning just a total loss of power and control. after pulling over, i let the truck sit for a second then tried to restart. it wouldn't. at that point, the yellow check engine indicator tur... Read more
Incident date: Jul 24, 2025
I am submitting this complaint due to repeated and dangerous fuel injector failures on my 2022 Hyundai Tucson. This is the third time this issue has occurred in less than three years of ownership. •First incident: My vehicle broke down on the side of the road while I was 10 hours away from home in Florida. This left me stranded and required towing and repairs. •Second incident: The fuel inject... Read more
Incident date: Jul 21, 2025
This is the second time in 2 days!! While driving ~35MPH the truck experienced a harsh transmission shift followed by a sudden loss of acceleration and entered shutdown mode to protect the engine. The steering became stiff, all dashboard warning lights illuminated, and a message appeared on the driver display indicating a transmission issue and advising to drive with caution. This created an extre... Read more
Incident date: Jul 7, 2025
While in the parking lot of a local grocery store, I shifted the vehicle into reverse, at which point all dashboard warning lights immediately illuminated and the braking response became significantly weakened and nearly unresponsive. I placed the vehicle back into park, paused, and then attempted to shift into reverse again, but the dashboard alerts and brake issue persisted. This created a very ... Read more
Incident date: Jul 4, 2025
Frequently (not all the time) the motor would shake after filling with the gas in tank when I start the engine and it stops pumping. So It needs to be turned back on and have to use the gas pedal to keep it running during neutral mode. Something is not right. It has to do with fuel pump system issue and engine light would be on when the problem comes.
Incident date: Apr 22, 2005
My engine seized at approximately 80mph on the interstate [XXX] ). The engine light came on only after I lost power. I only avoided a multiple car accident due to quick reaction and taking an exit ramp. Police came to my stalled vehicle and helped my push it off a major road to a nearby parking lot. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jun 10, 2025
Car is giving a P0301 error. Replaced coils and spark plugs still giving error. The problem is fuel inejectors. Gives car a rough idle at start up.
Incident date: Jul 1, 2025
Vehicle Diagnostic Summary – Trouble Codes Explained 1. P0562 – System Voltage Low The vehicle’s electrical system is running at low voltage. This could be due to a weak battery, a failing alternator, or poor electrical connections. It may cause various electronic issues and unexpected shutdowns if not fixed. 2. P1005 – Fuel Level Sensor Control Module: Too Many Resets The fuel level sen... Read more
MERCEDES-BENZ
E350
(2010) - FUEL/PROPULSION SYSTEM
Jul 24, 2025
Incident date: Jul 24, 2025
my 2011 RAM 1500 5.7L has a Faulty TIPM. Fuel Pump cuts out, causing stalling and intermittent operation, starting vehicle becomes problematic while commuting. vehicle will sometimes not start at all and will remain stuck in an ignition loop. Continues to throw random check engine codes. I have had several near miss collisions while driving due to its unsafe condition I took the vehicle in to ha... Read more
Incident date: Dec 20, 2024
Car is an Electric Vehicle. 3 times now, it has been unable to start (bricking) and requires towing to the nearest dealer. When attempting to start the vehicle, it flashes warnings about pulling over immediately and that the electrical system must be shut down. Should this occur while in motion, the brakes will immediately lock and present a hazard to nearby motorists and the driver. This is th... Read more
POLESTAR
POLESTAR 2
(2022) - FUEL/PROPULSION SYSTEM
Jul 23, 2025
Incident date: Jul 22, 2025
My vehicle had been driving great up till about three or four months ago. It started losing speed, stalling and would not accelerate unless i pressed the pedal to the floor which I had to do in order to avoid an accident. All while this was happening the service light with the 🔧 would comes on, but once I cut the car off and started it up again the next day or after running multiple errands the... Read more
Incident date: Jul 17, 2025
I am the owner of a 2020 Ford escape. My vehicle falls under the recall dealing with defective fuel injectors. The dealership preformed the suggested service or installing the drain tube and updating the software. I’ve been noticing that my vehicle has a slight hesitation while accelerating in speed and I would periodically smell the strong scent of gasoline, but no check engine or warning light... Read more
Incident date: Jul 9, 2025
Hello, I dropped my car off at Audi and Dominion in San Antonio Texas on Thursday July 10th for a repair this was a recall for the fuel pump system in something in the mechatronic controls. They had my car until Saturday I was informed that the repairs were done under warranty. Then on Saturday July 19th as I began to drive the vehicle a alert for my transmission malfunction appeared on my dashboa... Read more
Incident date: Sep 27, 2018
Received recall notice for vehicle listed above. Contacted the local Ford dealer and talked to the service writer. They stated as the recall notice outlined that currently Ford does not have remedy for the situation. In the recall notice it outlines one of the issues could be the vehicle to stall particularly in hot weather conditions.. I live on the Gulf Coast (hot humid conditions) and com... Read more
HYUNDAI
GENESIS COUPE
(2013) - FUEL/PROPULSION SYSTEM
Jul 23, 2025
Incident date: Jul 2, 2025
sound coming from engine / transmission other issues with the 2 ruber seals on the minivan keep worping out i looked on all the forms everyone is making the same complaint i toook it to toyota they just put tape and its off again they didnt help for a perminent fix back door is miss alined pasanger side sliding door sometimes does not close takes 3-4 atempts pressing the button
Incident date: Jul 19, 2025
Fuel Mod failed. Exactly like recall order. My unit not on recall list.
Incident date: Jul 23, 2025
Unloaded my Denali at huge loss with 30,000 miles because gm wouldn’t fix recall after many times in shop, broke down on freeway, and need to travel to Canada on business. Canada won’t allow vehicles with open safety recalls to enter country even though im pretty sure engine was MADE in Canada. Gm corporate office told me there’s nothing they can do. While in shop for 4 days of testing i ... Read more
Incident date: Mar 3, 2025
Automatic Start/Stop feature is faulty! When it activates, it prevents the engine from restarting for several minutes. This puts myself and others in my car at a major risk of getting in an accident. I have so far been lucky and avoided any accidents. Several thousand has ben spent to try and fix the issue, with no luck.
Incident date: Jun 1, 2025
Brake booster went bad on the vehicle after 8 years. Brake pedal had to be pressed to the floor. The fuel line had a leak so anytime gas was put into the vehicle it would leak down the frame to the ground. Wiring for the back up camera goes in & out. I’m afraid of the brakes not working & a fire being caused by the leaking fuel or faulty electrical lines connecting the rear camera to the display... Read more
Incident date: Jul 11, 2025
Similar to Investigation PE24000, my 2018 Alfa Romeo Stelvio fuel pump failed during low speed driving in a parking garage. The car was rendered inoperable and would not restart. The engine failed while driving and only due to my low speed and lack of traffic at that moment, I was able to maneuver the car safely to a stop. The dealership identified the issue as relating to the fuel pump, vey sim... Read more
Incident date: Jul 22, 2025
While driving on the highway, my 2010 Land Rover Discovery Sport stalled at 30 miles mph in traffic. This is the 3rd time same issue happened in 12 months. 3/2024 driving on highway car would not go over 30 mph and felt like it would stall. Had car towed to dealership for service. Service could not recreate issue, gave car back after 4 weeks. as soon as I got on the highway the car stalled. ... Read more
Incident date: Jul 23, 2024
The gas tank wii not allow you to put gas in it. When you try to put gas in it won't go down in the tank hose and the fuel gauge is ready a 1/4 tank. The car jerks when pressing on the gas pedal. I have only gone around 200 miles and gauge fluctuates with different reads so you don't know exactly how much gas is in the gas tank. The engine light is on as. This is happening while I am traveling.
Incident date: Jul 20, 2025
I did mentioned this recall when I got my car I am having issues with acceleration, fuel pump . Car takes a bit long to take offline
Incident date: Jul 15, 2025
Vehicle failed to accelerate while operating on the highway. Pulled over and shut vehicle off and smelled gas. Vehicle would not stay started. Towed to dealer and was told it was a defective fuel injector. All injectors were replaced. Apparently this is a known problem. This could have been extremely dangerous if I wasn’t able to pull over. Hyundai should issue a recall to replace these defectiv... Read more
Incident date: Jul 9, 2025
My fuel tank is leaking fuel. I noticed a spot underneath my car in my driveway that is made out of rock and you can smell the fuel. The check engine light is always on and the fuel tank loses mileage and fuel on the telemeter without even driving the vehicle.
Incident date: Jul 6, 2023
While driving my 2022 Chevrolet Equinox, the car suddenly stalled on a city road. This occurred in a busy area with multiple stops and traffic signals. I was accelerating after a stop when the engine cut off abruptly, without any prior warning lights or error messages. I was able to coast to a safe stop, but the incident was frightening and dangerous. The vehicle was towed to a dealership and ins... Read more
Incident date: Jul 23, 2025
Coolant intrusion, coolant and oil is mixing causing my car to run hot. Engine light keeps coming on, repairs to multiple pumps replaced, water pump replaced, spark plugs replaced, radiator replaced, thermostat replaced. Ford dealership tried replacing all the above vehicle is still running hot. Now claiming I need a new engine.
Incident date: Jul 10, 2025
There is high oil consumption in my catalytic converter due to a failed oil pump or piston ring. I've just got this car in march haven't even put 10,000 miles on it. Kept up with maintenance oil changes. And currently undrivable.
Incident date: Feb 20, 2021
After the air bag recall i went and had them do it and 3 days later is still coming on. Saying service air bag. And alot of people is having issues with tighen gas cap light. I have replaced everything it could be and still does it. Now i believe its a bigger problem and there is alot of ppl having the same issues. I dont remember the exact date either. This is the absolute worst vehicle ever.
Incident date: Jul 7, 2025
For details please see: Manufacturer Recall Number R24B2 NHTSA Recall Number 24V-700 This battery issue has been known by the company but not yet addressed, despite them saying there would be a solution by March 2025. Quick charging remains not recommended which is a significant issue when using the vehicle on longer drives or for when more battery-intensive alternate routes are necessary. The abi... Read more
Incident date: Jun 24, 2025
Car smells like gas. Constantly a couple machanic. Did some repairs. But there’s a small leak as well from a smoke test. Gas leaks in more than one area. Oil leaks everywhere. Evap leak didn’t pass smog. Then went to a smog station and repair. Check engine light back on again. I saw Mercedes had an extended warranty to avoid recalling several safety complaints. I got the car from a guy who nev... Read more
VOLKSWAGEN
ID.4
(2022) - FUEL/PROPULSION SYSTEM
Jul 22, 2025
Incident date: Jul 21, 2025
Malfunctioning fuel injectors causing misfires stem from a known issue with faulty fuel injectors; a problem widely reported across multiple Honda models equipped with the 1.5-liter turbocharged direct injection engine. Notably, the Honda CR-V (2019–2023), Civic (2019–2022), and Accord (2018–2022) have all been consistently linked to fuel injector failures. The most serious safety concern a... Read more
Incident date: Jul 19, 2025
On vehicles equipped the R680 six speed transmission, the oil lines break off at the Quick Disconnect to the transmission oil cooler due to metal fatigue. When this happens, it causes 14 quarts of automatic transmission fluid to be pumped out onto the roadway from the front of the vehicle and on the tires and roadway. Several things can happen when this happens. 1. Loss of control resulting in... Read more
Incident date: Nov 4, 2023
On 7/21/2025, the car smelled of rotten eggs. When I got home I checked the Honda website for recalls. There is a recall on the fuel pump for my type of car, but not with my vin number. I researched that if the fuel pump goes without repair it can lead to the catalytic converter needing replaced. So, I went outside to go get some dinner and the car wouldn't start. Everything inside flashed a few t... Read more
HARLEY-DAVIDSON
FLHTK
(2020) - FUEL/PROPULSION SYSTEM
Jul 22, 2025
Incident date: Jun 14, 2025
Driving under normal conditions, truck had been running perfectly for the 3 months I owned it. Coming down a hill on the freeway, lights started blinking on the dash, then making a knocking noise, lost pressure (all control) of gas pedal, then white smoke from drivers side, then grey smoke, then completely engulfed in flames within 5 minutes of dash blinking. Complete loss of engine bay
Fire
Incident date: Jul 22, 2025
We received the recall notice NHTSA Recall Number25V467 and called both the dealer and Ford to inquire about our son's safety traveling from RI to FL and the potential safety issues related to this recall. Ford's only advice was to "hope" nothing happens before they have the parts to fix the fuel injector safety issue with no idea of the timeframe for the remedy. It is unbelievable that a company ... Read more
Incident date: Jul 22, 2025
Ongoing Recall Issue – 2016 Jeep Renegade (Recall U90) This Recall came out 06/16/2022 when I connect the dealership they keep say its backorder and that they have no ETA on. Sometimes I do receive texts about the part being available but when I call, they say no and that it could be scammed when it clearly gives me the dealership info and phone number.
Incident date: Jul 19, 2025
Vibration in car took it to dealership but still can't figure out what's causing to vibrate so much when driving and idling.
Incident date: Jun 28, 2025
The instrument panel cluster that shows the speed, odometer, and fuel levels has been sporadically 'going out' while driving. On Friday 7/18, it went out completely and did not come back on. This affects safety of driving in that I have no idea how fast I'm driving or fuel levels. I have to rely on iphone capabilities for speed, which is not as accurate. The problem has been inspected by a mec... Read more
Incident date: Jul 19, 2025
Transmission has a defective CDF drum assembly causing transmission to loose bypass hydraulic pressure. This is causing transmission to hesitate between gears during acceleration and Ford Dealer diagnosed failure and recommends replacing transmission as clutch packs are failing as well. Harsh downshifts as well. Contacted Ford Customer Service issued case number, then told they would not render an... Read more
Incident date: Jul 15, 2025
We have already had major repairs to this vehicle. Replaced head gasket and torque converter with only 60,938 miles. Fortunately we caught those under warranty but had to spend $1043.28 on a purge valve replacement at 67,795 miles. Lincoln sold us on service and reliability but moved out of the Calallen area shortly after we purchased the vehicle and left us without a loaner vehicle at any of the ... Read more