Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 60,899 complaints — component: FUEL/PROPULSION SYSTEM
TOYOTA
GRAND HIGHLANDER
(2024) — FUEL/PROPULSION SYSTEM
May 6, 2026
Incident date: Mar 1, 2026
The primary component involved is the high-voltage charging system, specifically the charging port and connector interface. The vehicle previously experienced a confirmed failure involving a scorched charging port and a melted pin, which required replacement. The same symptoms have since returned, including heat at the charging interface and a burning odor. The vehicle is currently located at an a... Read more
Incident date: May 6, 2026
The vehicle shudders and it very slow to shift from park to drive.
Incident date: May 6, 2026
At 170,000 miles, the 2019 Toyota Hybrid Camry LE has developed a consistent drive train lurch/stumble/shake around 20, 40 and 60 MPH, which is increasing in intensity and occurrence. This defect is quite startling and occurs regardless of efficiency, HVAC, cruise control, etc. settings. Examined twice by a Toyota dealer service department Toyota-trained licensed repair technician, no explanation ... Read more
Incident date: Feb 1, 2026
Vehicle experiencing loss of power especially on hills and when attempting to pass on highway. Experiencing difficulty starting drive from full stop. Slow ignition start. Occurs daily. Known fuel pump issue in year/make/ model, however VIN is not included in the safety recall.
Incident date: Apr 30, 2026
It has been TEN months since this recall and they still do not have necessary part(s) to resolve. And engine fire seems pretty significant and likely totalling my vehicle which I CANNOT afford a new card. LIQUID FUEL ANDOR FUEL VAPOR THAT ACCUMULATES NEAR A HOT SURFACE, SUCH AS HOT ENGINE OR EXHAUST COMPONENTS MAY IGNITE RESULTING IN AN UNDER-HOOD FIRE, INCREASING THE RISK OF INJURY.
VOLKSWAGEN
TAOS
(2022) — FUEL/PROPULSION SYSTEM
May 6, 2026
Incident date: Mar 17, 2026
While driving at highway speeds, the vehicle experienced a sudden jerking and a catastrophic loss of motive power (Limp Mode). Simultaneously, multiple safety systems failed, including the Collision Mitigation Braking System (CMBS), Adaptive Cruise Control, and Road Departure Mitigation. The vehicle became a road hazard in active traffic. A certified Honda dealership technician inspected the vehi... Read more
Incident date: Mar 18, 2026
I was traveling with my family on the Ohio Turnpike. We were traveling west in our 2023 GMC Yukon Denali when we lost all propulsion and the engine seized. There was no warning lights or other symptoms prior to this incident on May 3, 2026. In fact, I had the vehicle in for the prescribed recall to test the engine for the known defect earlier in 2026. The vehicle passed that test and was g... Read more
Incident date: May 4, 2026
This Ford Escape has had numerous issues with coolant leaks leading to total engine failure on October 2025. The vehicle is unrepairable with the turbo being damaged and is no longer on the road
Incident date: Apr 17, 2026
Coolant leak was detected, multiple cracks in water pump. Once fixed 2 days later coolant got into wiring harness and caused multi system failure, car stalled on the freeway. Cost over $5k to fix at certified Audi dealer. Recall only covered until year 2021 and I have a 2022 model
Incident date: Mar 5, 2025
2017 Honda CRV Touring with VIN [XXX] . My son and daughter drove the car and all of a sudden all the lights started going off( it looks like Christmas lights). We got it scanned multiple times from different places where they have the scanner. It was showing P0304 Misfire #4 cylinder and U0401-68 ecm failure. We took it to the dealer and they found out the same code fuel injector needs to be r... Read more
Incident date: Apr 11, 2026
I own a 2015 Ford Fusion SE. I bought it used when it only had 47,000 miles on it. Over the course of time since buying it in DEC 2022 until now, it has had low coolant that I have had to address but no visible leaks. Current mileage now is 87,100 and just recently the coolant was low again and the check engine light came on for DTC P0301 -Cylinder 1 misfiring. It has had rough start ups, rough id... Read more
TOYOTA
RAV4 PRIME
(2021) — FUEL/PROPULSION SYSTEM
May 5, 2026
Incident date: Apr 29, 2026
On 3/17/26, my husband and I started heading N on RT 83 to a medical appointment in our 2025 Honda CR-V Touring Sport. We were doing between 40 to 50 miles/hr. Twenty minutes later, we smelled faint smoke which was attributed to the trucks driving around us. Upon exit to our next route we immediately came to a red light and stopped and found heavy dark smoke coming from inside the front of our ... Read more
Fire
Incident date: Jan 5, 2026
I recently purchased a 2018 Jeep Grand Cherokee and began experiencing serious issues almost immediately after taking possession of the vehicle. The vehicle has stalled unexpectedly while driving on multiple occasions, including during active driving conditions. It also has difficulty starting and has shut off without warning. The vehicle has already undergone multiple repairs within a short peri... Read more
Incident date: Apr 22, 2026
In November of 2025 the vehicle displayed a "Check Eletrical System" error message. Shortly thereafter the vehicle decelerated to under 10mph as we were turning into traffic. We were able to drive it home (less than 1mi away) and then called the Dealership. The car was then towed to the dealer (but needed a jump as the 12v battery had drained). The dealer diagnosed a failure of the ICCU and repla... Read more
Incident date: May 4, 2026
The fuel tank protective shield underneath my vehicle has severely rusted and corroded, with visible perforations forming through the metal (photos attached). This shield protects the fuel tank from road debris and also helps secure the tank to the vehicle. The corrosion appears to be caused by galvanic corrosion: the steel fuel tank shield is bolted directly to an aluminum heat shield, and the co... Read more
Incident date: Apr 29, 2026
Ford Motor issued two safety recalls regarding this, but has since closed them without providing a safe resolution for consumers. July 8 2019 Ford issued Ford Safety Recall program 19S22 (following 18S32) for stuck open canister purge valve (CPV). This can result in a failure to bleed the vacuum from the gas tank, and deforms the gas tank upon failure. This has been confirmed, reproduced, and r... Read more
Incident date: Mar 3, 2026
My vehicle lost full engine propulsion going 70mph on the highway. We were blocking lanes of traffic and lost speed at a very rapid pace. No engine or warning light came on before the car lost engine and shifted into neutral. We called 911 and the California Highway Patrol had to assist in us not getting hit from behind as our car was disabled and would not restart to move off of lanes of traffic.
Incident date: Mar 26, 2026
I replaced my canister purge valve prior to TSB or recall (18S32). Once I received the letter for reimbursement, I sent my paperwork to the dealer that performed the work (Pierre Ford Seattle on 01/05/25). They said they were going to reimburse me for the work that they did but did not. I went back to the dealer on 04/22/26 with my paperwork again. They made a copy and said they were going to subm... Read more
Incident date: Oct 20, 2025
While driving the car on April 19, 2026, the car started losing engine power, was unable to maintain current speed of roadway, had to drive less than 15 miles an hour to a safe location. Had the car towed to the dealership they said there was a faulty code throwing for cylinder three had the fuel injectors replaced. Pick the car up drove not even 2 miles and car was still having the same issue tur... Read more
Incident date: May 1, 2026
LIFTER FAILURE AT 50,100 MILES- JUST OUT OF POWERTRAIN WARRANT BY 136 DAYS. FAILURE OCCURED ON FREEWAY. AFTER HEARING METALLIC SOUND SERVICE BRAKE SYSTEM LIGHT, TRACTION CONTROL AND SERVICE ENGINE LIGHT CAME ON. THIS OCCURED 5/3/26.
Incident date: Dec 1, 2025
I took my 2019 Volkswagen Atlas to Family Volkswagen in [XXX] on April 28, 2026. They were supposed to fix my airbag recall and I told them many times about the issues i've been having that is tied to the carbon canister/ purge valve issues on my car (extended warranty (VWP-23-04) They disregarded every thing I told them about my fuel tank audibly popping out, the vacuum seal on my gas cap, the s... Read more
JEEP
GRAND CHEROKEE L
(2021) — FUEL/PROPULSION SYSTEM
May 5, 2026
Incident date: Apr 23, 2026
strong evident fuel/ gas smell when driving and when the car is in park after driving.
Incident date: Jan 1, 2021
Had three different incidents: 1st occurrence was at a red light and vehicle stalled and would not restart. Jumped the vehicle and went on my way. 2nd time was traveling at 40 mph and engine killed. Jumped it again and it started. 3rd time vehicle was parked and would not start. Had it towed to dealership. They determined it was a bad fuel pump power module. This is a dangerous reoccurring issue ... Read more
VOLKSWAGEN
ATLAS
(2021) — FUEL/PROPULSION SYSTEM
May 5, 2026
Incident date: May 2, 2026
The fuel system on the 2011 Chevy Camaro leaks due to faulty fuel system equipment exactly identical to Recall Number: N192271870 / NHTSA 19V667.
Incident date: Nov 27, 2025
this vehicle stalled while driving on a highway without any sign or warning. on some occasions the vehicle will not stop. I reported this to Lexus company / Manufacturer
Incident date: May 1, 2026
My RV is going into limp mode after driving several (about 4) hours. No CEL and no other symptoms other than paddle shifters not working while driving on interstate This has happened several times. I brought it twice to. Mercedes in Macon Ga who could not see any codes nor replicate and obviously will not just start replacing components. I researched on internet and many folks are experiencing sam... Read more
MERCEDES-BENZ
SPRINTER 3500
(2021) — FUEL/PROPULSION SYSTEM
May 4, 2026
Incident date: Apr 26, 2026
Our Atlas’ engine will turn off unexpectedly from time to time. This usually happens when the vehicle is stopped whether it be at a stop light, stop sign, carpool, etc. We brought it to the dealership and the replaced a part and indicated it should fix it; however the problem has persisted.
MERCEDES-BENZ
SPRINTER 3500
(2021) — FUEL/PROPULSION SYSTEM
May 4, 2026
Incident date: Apr 26, 2026
I am filing a complaint regarding a 2020 Jaguar I-PACE with a documented history of repeated high-voltage battery and charging system failures. The vehicle has experienced multiple “traction battery fault” warnings, repeated inability to charge, and required replacement of high-voltage battery modules. Despite these repairs, the same issues have recurred. The vehicle has also had extended pe... Read more
Incident date: Apr 30, 2026
A known common issues that Honda are not addressing: car going limp randomly, oil dilution, head gasket failure causing fuel injector issues, dashboard lighting up which causes the safety features to also cease from operating. I have multiple times now with my 4 year old in the car been in traffic and my car has just stopped going unprovoked. This limp mode issue a huge safety issue and has almost... Read more
Incident date: Apr 30, 2026
Our 2022 Hyundai Sonata experienced multiple issues related to recalls affecting the vehicle’s reliability and operation. Due to these ongoing problems, the vehicle was taken to a dealership and has remained out of service and in dealership possession for approximately 90 days. The issues were confirmed by the dealership, and Hyundai Motor America was involved in the case. As a result, Hyundai ... Read more
Incident date: Apr 28, 2026
My husband was sitting at a stop light when he noticed what appeared to be steam/smoke coming out from under the hood of the Bronco. Then smoke came into the vehicle through the air vents. When he looked up, flames were coming out from under the hood. He got out and the whole front of the car burst into flames and torched the car.
Fire
Incident date: May 4, 2026
My check engine light continues to turn on and the code is related to the wastegate actuator/turbo charger. My car is running rough and doesn't accelerate properly. It sometimes rocks back and forth when I try to accelerate. Which is a KNOWN PROBLEM WITH BUICK. GMC REFUSES TO RECALL THIS WELL DOCUMENTED ISSUE. And naturally, it becomes an issue after the warranty expires. Mileage: 67,067
Incident date: Apr 1, 2026
The failed component is a fuel pump, and it is available for inspection upon request. My safety and the safety of others was put at risk due to the following: 1) Sudden engine stalling 2) Dangerous power loss while accelerating 3) Potential fire risks; a damaged fuel pump assembley can cause fuel leaks and overheating due to insufficient fuel supply can increase the risk of explosion or fire. 4) G... Read more
Incident date: May 2, 2026
While stopped at a traffic light, the vehicle had auto shut off normally. However when I released the brake and pushed the gas it unexpectedly stalled and shut off without warning. When attempting to restart the vehicle, it would not start again. There were no prior warning indicators or messages suggesting an imminent issue. This created a hazardous situation as the vehicle was disabled in an a... Read more
Incident date: May 4, 2026
My 2017 Hyundai Tucson is experiencing dangerous, sudden engine stalling, which are symptoms directly matching Service Campaign T1B. These critical safety issues surfaced following a total engine replacement in June 2025. Despite the vehicle being within the 12-month/12,000 mile workmanship warranty, the dealership is refusing to honor this coverage or offer goodwill assistance. My claim is base... Read more
Incident date: Mar 26, 2026
• While driving, 2015 Honda Fit lost acceleration and stalled. Further attempts to drive showed engine would fail past 2000 rpm. • Failure occurred accelerating into traffic, risking collision. • The failure was diagnosed by Coggin Honda Orlando as an In - Tank Fuel Pump Low Pressure Remove and Replace. • UNKOWN if dealer referred issue to manufacturer. • No warning lamps, messages or sy... Read more
Incident date: Apr 20, 2026
My full complaint of the 2020 trax after buying brand new and only I as the owner and driver. Nov 2023- seat belts would not stay latched. We found out slamming on the breaks for a tractor trailer that flipped in front of us on 495. February 2024 - dash screen out, on and off as it wanted. February 2024- Heat and AC control not turning like they were super glued March 2024- dash screen out again c... Read more
FOREST RIVER
PALOMINO
(2025) — FUEL/PROPULSION SYSTEM
May 4, 2026
Incident date: Apr 11, 2026
no incident : recall that was done on hood. gas cap/lid doesn't close tightly Hood looks like it going to open , left side front end lifts when driving on freeway, Honda of the Desert replaced latch but it did not solve the problem
Incident date: Jun 1, 2025
I am writing to report safety concerns regarding my 2018 Kia Soul Plus. I have been experiencing several engine issues, including knocking noises, hesitation during acceleration, excessive oil consumption, and an active check engine light. Recently, while driving with my daughter, the vehicle began shaking and the check engine light flashed three times. Although I strictly adhere to the recommend... Read more
Incident date: Apr 30, 2026
The CVT issue remains with this car even though I have complained. The car will randomly de accelerate and randomly accelerate which has cause minor fender bender. The car continue to studer and jerk and continues to show since of transmission issues. These cars need to be recalled before someone is seriously injured from the known CVT issues.
Crash
Incident date: May 2, 2026
First symptom I noticed was the car smell while it was running. I used a device to see what codes of any would pop up on a scan. It came up with codes tying into the fuel system. I then went to go fill up on gas couple days later and when going to start it back up it wouldn’t start. When it did start it would say engine losing power or steering losing power and then just shut off. I then looked ... Read more
Incident date: Apr 20, 2026
While driving, the vehicle in front of me stopped suddenly. When I pressed on the brake pedal it felt stuck and did not respond properly. The forward collision automatic braking system did not activate. This resulted in a crash. After the incident, the vehicle had fluid leaks and severe front-end damage and is not drivable. I am concerned there was brake system failure prior to impact.
Crash
5 injured
Incident date: May 1, 2026
I am filing this safety complaint on behalf of myself and my wife, [XXX] , the primary driver of our 2021 Ford Escape PHEV, with active under Recall 25SC4 (no remedy available). The vehicle has experienced 8+ sudden complete shutdowns during normal driving since February 2026, always during EV-to-hybrid mode transition, always without prior warning. The only warning is a brief sound like air escap... Read more
Incident date: Apr 7, 2026
My car will be running fine but the lights on the AC panel wont work. My car will stop and shut down while driving. Ive taken it in for service and they told me my battery cabels were lose. The second time it happened I got a notification of low battery level and it shut off and will not start. I just replace the battery 2 years ago. The service department tested my battery and said it was fine
Incident date: Feb 19, 2026
Fuel Injectors/ Misfires
Incident date: Apr 28, 2026
While driving on the highway with my child in the vehicle, all dashboard warning lights suddenly turned on at once. Immediately after, the vehicle began to shake, lose power, and would not accelerate properly. The vehicle was jerking and pulling back and forth, creating a dangerous situation in traffic. I took the vehicle to a mechanic, and they diagnosed a failure of the high-pressure fuel pump a... Read more
Incident date: May 1, 2026
Vehicle stopped at light,auto start stop engine off,stepped on gas to go engine didn’t restart,my passenger and I jumped out and grabbed a Noco GB40 jump box I carry and jump started car,we were on a road trip out of town and could not wait for the dealership so finished our trip with the auto start stop turned off and if we had a problem starting used the jump box.
Incident date: Apr 24, 2026
Wipers do not work Seems to not recognize when idling and starts to shake if stopped at a red light. Randomly will go through 2 quarts of oil in one day
Incident date: May 2, 2026
While passing a vehicle on a two lane road, my vehicle lost power and went into limp mode nearly causing a head on accident. The check engine light came on and i immediately went to O'Reilly's Auto parts store and had their OBD scanner read the code. AP0002 code was read. I immediately returned home and the check engine light automatically cleared. I scanned the OBD again and found code P0002 and ... Read more
Incident date: Apr 22, 2026
turbo component defective fixed at my own cost last 2 yrs 9 m. afraid of fuel starvation