Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Sep 13, 2025
The transmission stalls to get up and go after it has been driven for a short while causing it to slow down traffic and causing a slight risk trying to pull over to the side to allow drivers behind pass by. Once the driver stops at more than 5 stops is when the vehicle begins to hesitate to work properly.
Incident date: Sep 4, 2025
Date of Incident: [XXX] Vehicle Information: 2018 Honda Accord VIN: [XXX] Incident Location: North Charleston, SC Estimated Vehicle Mileage at Incident: 78,000 miles On [XXX], while starting and driving my vehicle less than one mile, the engine would not accelerate above 10 MPH. Following this, multiple service alerts illuminated on the dashboard. The vehicle was inoperable and had to be towed t... Read more
Incident date: Oct 4, 2024
While driving in heavy highway traffic at approximately 5–10 mph, the vehicle suddenly displayed a red warning message and symbol in the driver’s gauge cluster indicating the car was shutting down. About 15–20 seconds later, propulsion was completely lost, although power steering and braking remained available. I attempted to change gears and restart the car by turning it on and off, but no... Read more
Incident date: Sep 1, 2025
I was contacted by Royal Honda (Honda of Harvey, Louisiana) about an urgent fuel pump recall on my vehicle. Harris first through text then receive the phone callInstead of scheduling the recall repair, the dealership used the recall notice as leverage to push a $19.95 oil change special. The representative told me they could “set me up for the oil if I scheduled the recall,” but their focus w... Read more
Incident date: Sep 8, 2025
73C / NHTSA 25V576 Recall regarding loss of propulsion/vehicles stopping and / or decelerating.
Incident date: Aug 14, 2025
I was towing an empty horse trailer on [XXX]. I had left Clemson, SC and although I had a half tank, because of my long trip I decided to top the tank off before I left. I had no issues on the drive until suddenly, on a hill, in the middle of a construction zone with barriers on both sides and no shoulders, I lost power, in what felt like the transmission had quit. There was no warning at all, no ... Read more
NISSAN
PATHFINDER
(2020) - FUEL/PROPULSION SYSTEM
Sep 12, 2025
Incident date: Jul 7, 2025
I have a 2012 Mercedes-Benz CLS63 that is leaking fuel from the rear driver side by the tire. You can smell fuel inside the cabin of the vehicle very strong. On the vin plate on my door it says in my vehicle is built on April 2011 which would qualify it for the recall from Mercedes. Per NHTSA.
CHEVROLET
SILVERADO 1500
(2023) - FUEL/PROPULSION SYSTEM
Sep 12, 2025
Incident date: Sep 12, 2025
Rodents chewed through fuel vent line. We did have emission warning light come on. Took to dealer and was told unsafe to drive. Seems to be an issue with the soy based lines used. Could have potentially resulted in a vehicle fire. Auto insurance will cover repairs but not rodent tape to prevent future reoccurance.
HYUNDAI
SONATA HYBRID
(2017) - FUEL/PROPULSION SYSTEM
Sep 12, 2025
Incident date: Sep 4, 2025
I was driving the vehicle to work and was unable to stop. I had to use the emergency brake system.
Incident date: Sep 12, 2025
While driving car stuttered check engine light and check hybrid system flashed. Check engine lights stayed on until getting home. Next day. I scanned and code p0b68 was set.
Incident date: Sep 1, 2025
I bought a brand new 2024 CX90 in May 2025. I was on the on-ramp entering a Highway at an accelerating speed when the car all of a sudden went into a limp mode and was unable to accelerate. This limp mode that kicked in almost caused me to be hit from behind. Immediately on the dash it flashed Engine Malfunction. I had to pull over to the side of the highway and had the car brought to my local Maz... Read more
Incident date: Mar 6, 2023
Defective feel pump causes all lights on the dash to turn on, and also causes the car to stall/misfire. When you try to accelerate. We've had this same problem over and over again even after the recall that supposedly fixed the issue.
Crash
Incident date: Jun 6, 2025
The lane assist malfunction and periodically jerks. Very unsafe I no longer use this feature . To keep control of the vehicle. I never got it inspected. As the lane assist was in use and it would jerk it would alert me of a lane departure . I mention this to include every known problem I have experienced with the vehicle. The problem That brought me here. Is my engine light came on today. Leading... Read more
Incident date: Sep 12, 2025
My company issued 2023 Ram Promaster has an issue with the cab filling up with raw gas fumes during hot weather. They are very over bearing, make breathing difficult and of course they are flammable. I've taken it to the dealership 4 times now over the past year. The first 3 times they've said they can't replicate it and they don't smell anything. One dealership did try replacing the evap canister... Read more
Incident date: Aug 1, 2025
While I am driving my vehicle Ford Edge when I press the gas pedal the vehicle do not respond property. Is acting like the vehicle has no enough gas and its shake the car a little bit. I took it to the Ford dealer in Asheboro NC, but because is no recall in place the only option for me was to pay for a initial inspection and see if the problem can be found. About the Forward Collision Warning is c... Read more
Incident date: Sep 1, 2023
My Honda Pilot 2018 is a modified vehicle with wheelchair ramp. It is in the recall list for Honda. Recall: swelling of fuel pump motor impeller, fuel pump may seize/stop working. Defective impeller may cause fuel pump inoperative, which could prevent engine from functioning. May cause a loss of motive power/stall while driving, increasing risk of crash or injury creating a safety hazard. -Repl... Read more
Incident date: Sep 4, 2025
To All Concerned, I scheduled my vehicle for routine maintenance, but more importantly, I scheduled my check engine light indicator logo to be activated. Following the maintenance and testing of my engine, the dealership informed me that my vehicle passed. For that matter, they put me right back on the road for the check engine light to come on the following morning, and it's still on and off as ... Read more
VOLKSWAGEN
TIGUAN
(2024) - FUEL/PROPULSION SYSTEM
Sep 11, 2025
Incident date: Mar 28, 2025
Gas was shooting out of my gas tank cap, strong gasoline smells in and out side the vehicle, popping noise coming from the back from the gas tank expanding so much it pushed up the rear seat. This puts me and others at risk of fire, explosion and toxic exposure. This problem has been reproduced. The vehicle has been inspected by the dealer. A check engine light came on for a evap sensor but the ne... Read more
Incident date: Sep 11, 2025
When driving the vehicle, it appears to shift roughly and at times, it seems that there is no power to the vehicle.
Incident date: May 15, 2025
Purchased new 2019 Honda FIT. Had to have injectors replaced at dealership due to issues at 18,000 miles. At 19,743 miles started having driving issues with unusual jumping during driving/idling. Honda dealership diagnosed as misfire with excessive carbon buildup. Completed carbon cleaning procedure though only temporary repair. American Honda reviewing matter reference #4411584. Issues retu... Read more
Incident date: Aug 1, 2025
THEY SAID I HAD A RECALL KNOW THEY SAY NO WHAT IS GOING AND DASH PENAL
Incident date: Sep 11, 2025
I have a 2021 chevy silverado and in october of 2023 I lost oil pressure and took the truck to a mechanic shop and they determined that the engine had spun rod bearings and crankshaft bearings inside the engine block and needed to be rebuilt. I had them make the repairs and upgraded the engine with aftermarket parts which cost me $15,600. When the recall came out this year it came with a form for ... Read more
Incident date: Aug 2, 2023
1. My vehicle had a hybrid warnings and stopped running altogether, but the issue went away after clearing the codes. It came back at 105000mi, Toyota won't help with the $6000 repair. High Voltage Under Floor Cable and Traction Motor Cable on my vehicle (2021 Hybrid Rav4 XLE registered in Massachusetts) is affected by excessive and dangerous corrosion due to a Toyota design issue. 2. The vehicle... Read more
Incident date: Jan 1, 2018
was driving Tesla when warning light appeared “ charging declined “ . drove car home battery no longer charging . Tesla stopped working after only 68,000 miles . Tesla wanted $15000 to replace the battery more than the car is worth.
JEEP
GRAND CHEROKEE
(2022) - FUEL/PROPULSION SYSTEM
Sep 11, 2025
Incident date: Sep 5, 2025
Jerks and stutters 3 months after I bought the car.
Incident date: Sep 11, 2025
I purchased by 2019 Nissan leaf brand new from a Nissan dealership. My electric vehicle is our only vehicle and has been effectively disabled for out of town driving by a safety recall for the traction battery for nearly a year. Nissan continues to be unable to repair or resolve this safety recall and has offered no alternatives other than telling me not to fast charge the vehicle for fear of it c... Read more
Incident date: Jun 4, 2025
Anytime the tank was filled with gas there was a strong smell of gasoline vapors that persisted for several days. The car was a few months past its warranty on emissions issues and so I was charged about $1500 to replace a cracked fuel pump and fuel vent that was stuck open. The mechanic also said that the check engine light should have warned me about the problem but that neither the dashboard li... Read more
FORD
F-150 HYBRID
(2024) - FUEL/PROPULSION SYSTEM
Sep 11, 2025
Incident date: Jun 20, 2025
I just purchased this vehicle. I found that the fuel filler neck has a leak which is a fire risk. I was initially promised that the part would be replaced in a week, but recently found that the part is back ordered because this is a prevalent issue with 2025 models. At the dealer I was mislead into thinking this isn’t a big issue when it is, I was told I could continue to drive the vehicle with ... Read more
Incident date: Sep 8, 2025
Incident Summary – Vehicle Fire Date of Incident: Thursday, September 4, 2025 Context: I was driving to a scheduled service appointment for my car at Murgado Lincoln Dealership of Chicago Events Leading Up to the Fire While driving, I heard loud metal noises coming from under the hood. The sound was either metal pieces falling off or grinding/chomping metal against metal. Concerned by the noi... Read more
Fire
CHRYSLER
TOWN AND COUNTRY
(2010) - FUEL/PROPULSION SYSTEM
Sep 10, 2025
Incident date: Jan 6, 2020
My Volkswagen Atlas has a recurring check engine light and start/stop error light. The LD pump and valve have been replaced multiple times, but the issue persists. Volkswagen now says the problem is the carbon canister, which is covered by TSB VWP-23-04 (NHTSA ID MC-10235143-0001) extending warranty to 15 years/150,000 miles. The bigger concern is safety: the vehicle has stalled multiple times whi... Read more
Incident date: Aug 1, 2016
To Whom It May Concern, I am reporting a serious safety concern with my 2017 Honda CR-V related to the fuel/propulsion system. While driving, the vehicle will suddenly stop accelerating. At the same time, multiple warning messages appear on the dash, including alerts that the driver assist system, cruise control, and brake system are not functioning, along with other system warnings. This issue ... Read more
Incident date: Sep 5, 2025
Within one month of purchase, the airbag warning light illuminated and has remained on continuously. A separate dealership later confirmed the airbag system is defective and may not deploy in an accident. This is a serious safety defect that was not disclosed to me at the time of sale. Additional Issues: •On July 14, 2025, I dropped the car off for prolonged starting issues. I was told the vehi... Read more
Incident date: Jul 31, 2025
The brake system on my 2018 Ford F-150 2.7L EcoBoost began failing around early 2025 with a brake warning light illuminating and the pedal feeling soft, signaling a problem. The brake fluid reservoir dropped low repeatedly despite topping it off multiple times with DOT 3 fluid, indicating a persistent leak. By 09:52 AM CDT today, September 10, 2025, the brake pedal lost all pressure, making the ve... Read more
Incident date: Sep 9, 2025
On several occasions, when traveling over 55mph, once the battery hits a certain threshold (35% or 55% so far) the “power is limited” warning will appear on the dash and the vehicle will lose power. This has not occurred at lower speeds but only at higher speeds, and not every time. This vehicle was purchased so my husband could do his freeway commute, but it is on a remote highway where there... Read more
Incident date: Aug 29, 2025
Car is having the smell of gas inside of vehicle
Incident date: Sep 8, 2025
Electric start is cranking but engine takes up to 10 seconds or longer to turn over. This happens from cold start and even the stop start when in drive at a stop sign or stop light. It is either an issue with fuel injection/fuel pump or something else as it is not a battery issue just replaced them to be sure or a starter issue.
Incident date: Sep 4, 2025
Note: Searching for similar complaints I found them under "Engine", "Electrical", and "Fuel". There are many such complaints! My 2020 Nissan Leaf has been under a recall notice since September of 2024 (12 months ago). Nissan warned the battery may catch fire during level 3 (rapid) charging. Nissan ordered owners not to use rapid chargers until a fix was in place. Such a fix was (and still is) pro... Read more
MERCEDES-BENZ
S 580
(2022) - FUEL/PROPULSION SYSTEM
Sep 10, 2025
Incident date: Jul 3, 2025
Recently took my vehicle in to get the brakes check and inspected. Technician at Mercedes Benz noticed a fuel leak in the upper fuel line. We both thought was very odd because the vehicle only has 35k miles on it and the line is visibly in great condition. I did a little research and found that there was a recall for this exact issue. But it seems that my vin wasn’t in the recall. I contacted Me... Read more
Incident date: Sep 10, 2024
I was slowing down when coming upon another vehicle. When I accelerated there was no power and I realized the engine had stalled. I was in the outer lane of 3 lanes of heavy traffic and was able to coast into a parking lot and stop. Luckily I was in the outer lane and in the right place at the right time to be able to get out of traffic. I got a text message instantly from OnStar saying to have th... Read more
Incident date: Jul 31, 2025
Driving down the interstate my 2022 chevrolet equinox LT lost all propulsion and shut off. I was able to get pulled over to the side of the road had to have my vehicle towed. Vehicle was repaired after a week at the dealership the problem was the fuel pump module again. This is the 2nd time the fuel pump modulehas went out in 2 years.
HYUNDAI
SANTA FE HYBRID
(2024) - FUEL/PROPULSION SYSTEM
Sep 10, 2025
Incident date: Aug 16, 2025
Hi I have been trying to take care of fuel pump related recall for a while and went to Millers Honda NYS REG R- 4040274 3 times and every time I realize there is problems with vehicles safety features and acceleration and it won’t pass inspection. Few times it felt like as if vehicle would stop in the middle of the road because i couldn’t accelerate. Recently I was charged almost 1500 dollars... Read more
Incident date: Jul 27, 2025
poor engine performance, including rough idling, misfires, engine stalls, sometimes difficult to start or no-start situation.
Incident date: Sep 9, 2025
I reached out to ford due to my 2024 bronco sport overheating and running hot. During the time of that complaint I was advised that my bronco currently has a recall that the fuel tank needs to be replaced but it is currently being deemed as non safety and will only be addressed if the vehicle is in for service. I was also advised that due to this recall it is currently a part of fords customer sat... Read more
Incident date: Sep 10, 2025
Was pulling into parking spot when car went haywire and started accelerating on its own. It would not stop until it has hit 5 cars and crashed into a cement wall. The brakes did NOT stop the acceleration. This occurred at the exact same time there was an incoming call which was not answered. The airbags did NOT deploy. The car appears to be totaled and has been towed to a State Farm affiliated a... Read more
Incident date: Aug 29, 2025
Headlights does not display full visibility. It seems as if the headlights are cut off with blind spots. Headlights doesn't have full visibility. Headlight projection is not 100 percent. Dealership technician have said Kia doesn't have a fix for it. When its very dark outside their are blind spots. Vehicle smokes from the exhaust. Upon acceleration it feels rough with trembling effect.
Incident date: Aug 14, 2025
I went to fill up the gas and the gas cap door would not open. The gas station attendant tried to help with no luck. I drove to the dealer - the fuel release actuator had failed. Part was replaced under warranty. I am lucky I had enough gas to get to the dealer. Very scary when you can’t put gas in your car!
Incident date: Sep 5, 2025
I have had 3 fuel injectors go out on my 2022 Hyundai Tucson. When this happened it was completely random and my car would stall and I would be stuck on the side of the road. I have had to miss work due to this happening. They told me that they are only able to replace the broken one each time instead of replace the all 4 while covered under warranty. They also told me that fuel injectors breaking... Read more
Incident date: Aug 31, 2024
Every time I pump gas it spits back out at me. No matter what I do. This is completely unacceptable and dangerous
Incident date: Sep 8, 2025
The vehicle was being driven on a highway when it became unresponsive to input from the accelerator pedal and the car's dashboard indicated an electrical system failure. There were no indications of problems with the car before the electrical system failure warning appeared. The car coasted to a stop on the side of the highway, where it was disabled (i.e., it would not shift into drive or reverse)... Read more
Incident date: Aug 3, 2025
Vehicle displayed numerous warning lights and messages like Emission system problem and other messages on the cluster gauge. Traveling on the interstate, the vehicle would not accelerate or maintain proper speed. Turned on the emergency flashers to warn other drivers to avoid an accident. Brought it to the dealership and found code P0087 Fuel Rail Pressure Too Low and informed me that the low pres... Read more