Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
GMC
SIERRA 1500
(2023) - FUEL/PROPULSION SYSTEM
Sep 16, 2025
Incident date: Aug 18, 2025
Dear Sir/Madam, I am writing to report a serious safety concern with my 2023 Honda CR-V All-Wheel Drive, regular gasoline version. On three separate occasions while driving at high speed on the highway, my vehicle suddenly lost power and the engine stalled without warning. When this occurred, the starter would not engage, the vehicle had no electrical power, and multiple warning messages appeare... Read more
Incident date: Sep 15, 2025
I was resuming speed after a toll, my 2015 Ram Eco Diesel 1500 lost all momentum, threw an alarm to service the Electronic Throttle with a red lightning bolt framed by two red lines, and I limped to the shoulder with several semi close on my tail. After researching I shut off for a minute, removed key, opened door, then restarted. The engine struggled and revved several times before starting. The ... Read more
Incident date: Sep 15, 2025
While driving 70mph the vehicle had a sudden loss of power which required me to quickly navigate over two lanes of highway traffic to the right shoulder. I had no power or ability to accelerate. I was in hybrid mode with adaptive cruise control active. Upon safely making it to the shoulder of the road, I saw message on the dash saying something about electrical mode unavailable. I turned the vehic... Read more
Incident date: Aug 1, 2023
This vechicle started getting noise since 2020 when it was below 60 thousand miles. It was reported to the dealer and the tech did not document well( as I know now). Car was in California from2021 to 2024 and same issues were reported and it was not documented or no action took. Car came to Illinois in 2025. Oil changes and other maintenance issues were done by Toyota and fire stone. I took the c... Read more
Incident date: Aug 3, 2025
My 2018 Ford Escape 1.5L Ecoboost experience rough starts for about a week. Then on the highway the engine temperature gage shot all the way to hot, the check engine light began flashing, and the vehicle started rumbling. We parked and had the vehicle towed. The mechanic diagnosed the problem as coolant intrusion into the cylinder. It has cracked the engine block. This issue is known to be a prob... Read more
CHEVROLET
EQUINOX EV
(2024) - FUEL/PROPULSION SYSTEM
Sep 16, 2025
Incident date: Jan 15, 2025
Car was running fine then next day wont turn over. Code reader said fuel injectors weren’t injecting fuel. And ECM failed
Incident date: May 21, 2025
Increasing speed by itself, let foot off gas pedal and gas pedal sticking, 1st time I tapped brakes and it quit. 2nd time it did not. I had to slam brakes and hokd until the point they had overheated and smell burnt and filed a separate complaint for that today. Gas pedal sticking and self accelerating. Pedal to the floor accelerating. I do not drive like that and scared the hell out of me. I bou... Read more
Incident date: May 12, 2025
Hello, I have a 2014 BMW 535D, with only 46k miles. On September 14, 2025, my family experienced an unexpected and horrific incident that could have resulted with tragic consequences. This is not acceptable. While driving on the freeway at approximately 70 MPH, our vehicle completely malfunctioned in the fast lane and came to an abrupt stop. The thought of a vehicle traveling at a high rate of... Read more
Incident date: Sep 14, 2025
I was driving in the fast lane on the highway, when the vehicle seemingly lost all power and the Instrument Cluster displayed a warning stating “Engine Malfunction, Power reduced, service now.” I was then only able to travel at about 35mph off of the highway to a safe location to pull over. This has happened twice within a week, the second time being on [XXX]. After the first time, Mossy Nissa... Read more
Incident date: Sep 13, 2025
Powertrain control module failure causing vehicle to lose power and engine to run at 5 to 6 RPMs. and transmission not shifting properly. Vehicle is going into limp mode and will also shut down while driving but the engine stays running and the cruise does not shut off. There is not remedy for the recall that I believe is causing these issues. This has been going on for 6 month. This vehicle has b... Read more
Incident date: Sep 13, 2025
When it is cold outside my ACC light comes on and when I started my car the other day it read Emissons Service Problem Avoid Heavy Acceleration and High Speed. That was just 1 among 7 other service warning that popped up.
Incident date: Sep 4, 2024
My 2018 ford focus broke down in the middle of the road on [XXX] leaving it undrivable. The engine light came on and it gave an error saying “system engine fault, service now” I had it towed to Legacy Ford in Corbin KY on [XXX] and was they advised it was due to a recall with the with Oil Pump Drive belt and told me it would be covered but they didn’t know how long it would take….after hav... Read more
Incident date: Jan 4, 2024
Coolant leak into cylinder head. Upon start up a cloud of white smoke came from the exhaust.
Incident date: Sep 15, 2025
The brakes have been replaced also rotors now I am removing pads again in the front less the 6 month noise. The whole radiator system was replaced and I had to remove the new expansion tank again along with 2 holes air bag light came on but went out so did the brakes light I do not there's no ground to this vehicle what so ever there also electric issues.
Incident date: May 15, 2025
Fuel is leaking from high-pressure fuel pump seeping from the fuel pump. The fuel pump was split in half gas was covering everything. As you can see in the photos, fuel is squirting out of the fuel pump.
Incident date: Apr 29, 2025
This car is known for its faulty engine. The head gasket tends to blow as early as 40k miles, plenty of people have had this problem and yet there is no recall for the engine or a fix. I was driving on the highway and i was speeding up to merge into traffic and my check engine light started to flash and my car went into limp mode on the highway luckily there wasn't a lot of traffic and i got the c... Read more
Incident date: Jul 21, 2025
EVERY TIME I TRIED TO PUT GAS IN THE CAR IT WILL NOT START AND THE STEERING WHEEL LOCKS
Incident date: Jun 24, 2025
Fuel pump failure. Vehicle is emitting gas from the exhaust system in the back. Not processing fuel as it should. High safety risk.
Incident date: Sep 1, 2024
A current recall on vehicle reference to the propulsion and no remedy is available.
Incident date: Sep 15, 2025
Fuel gauge is incorrect. It says I went 20 miles when I only went two. Then when car is in park the gauge goes back up but when moving the gauge goes down quickly. This had caused me to run out of Gas when I shouldn’t have and it’s adding miles to my odometer that I never went or it’s fluctuating and that’s faulty. NHTSA CAMPAIGN NUMBER: 14V223000 Inaccurate Fuel Gauge Reading An inaccur... Read more
MITSUBISHI
OUTLANDER
(2022) - FUEL/PROPULSION SYSTEM
Sep 15, 2025
Incident date: Mar 15, 2022
Fuel leaking from fuel tank at filler inlet. Defect in fuel tank assembly. Large puddle of gasoline formed under car after refueling causing buildup of fumes in closed garage. Vehicle has not been inspected by anyone other than owner. There were no warning lamps prior to failure.
Incident date: May 10, 2025
My vehicle has trouble starting and once it starts it dies within a minute or less. Check engine light is on. Code was showing the fuel pump module. Had it towed to the dealership to confirm exactly what the issue is.
Incident date: Sep 15, 2025
Engine was making noise and ultimately stopped responding when I would push the gas, leaving me stranded on the side of the road. Luckily, I was able to get the vehicle off the road in time to not cause an accident. The vehicle could have stalled and seized up in the middle of the highway. This problem has been confirmed by the dealer in the attached work order invoices. It has not been inspected ... Read more
Incident date: May 28, 2025
The Valvetronic Actuator malfunctions. The malfunction may have been caused by a Battery Positive Cable that has corroded over time. The result is that the vehicle stops unexpectedly during acceleration. Driver safety and that of others is put at risk due to the vehicle suddenly losing power and stoping while being driven. The vehicle was evaluated by the dealer. Warning lamps were intermittent ... Read more
Incident date: Jul 15, 2020
My Passport has shut down 4 times recently while idling at a stop. There is a auto start/stop feature on the car that shuts down the engine at stops until the brake is released. The problem is that it sometimes does not restart after releasing the brake. The first 3 times it happened at an intersection so it was no big deal. The last time, today, it stalled on a highway as soon as I stopped for he... Read more
Incident date: Sep 15, 2025
P0101 code keep coming back after so many repairs plus all lights are on like lane assist front collision prevention rear collision detection and slippery road it will reset after turning off and on
JEEP
GRAND CHEROKEE
(2023) - FUEL/PROPULSION SYSTEM
Sep 15, 2025
Incident date: Aug 20, 2025
I bought a 2023 Ram 1500 brand new off the lot and the vehicle is only less than 3 years old. I was hoping the with me buying a brand new Ram that I would not have a major issue such as the fuel pump failing which caused me to pay $1809.64 out of pocket cost on a practically new vehicle. The fuel pump and the control module were both faulty with the dealer findings. With only 1000 miles over warra... Read more
Incident date: Oct 9, 2023
Going through oil so fast excessive oil use
Incident date: Jan 17, 2025
After 95B recall in Late March vehicle had service hybrid electric vehicle system with red wrench. Scheduled appt and it stopped so I canceled. It showed up multiple times again so I scheduled another which was scheduled for Sept 22nd which was the soonest appt available. Statement from my husband : On September 5, 2025 I made three cross town trips while returning home on the conclusion of the t... Read more
Incident date: Aug 27, 2025
When stopped at an intersection the car stalled. It would not restart for three minutes and caused a dangerous situation for my family and children in the car while traffic was moving. There were no warning signs, lights, or engine codes. The problem is random and cannot reproduced. The car is available for inspection.
JEEP
GRAND CHEROKEE
(2004) - FUEL/PROPULSION SYSTEM
Sep 15, 2025
Incident date: Sep 15, 2025
To whom it may concern My 2011 jeep grand Cherokee has a very strong gasoline smell to the point I get dizzy when I’m driving it and a instant migraine Even if the car is parked in my drive way overnight the next morning you can smell gasoline from the outside too Please help me Thank you for your time
Incident date: Sep 15, 2025
I was driving south on I-25 when lights started flashing snd then i lost power and had to coast to the shoulder with no means to expedite my exit from the interstate. At the coasting point white heavy smoke came from tail pipe. . I know there is a recall for 21-24 models. For the very problem i had. The recall now has no fix. This needs fixed
Incident date: Apr 5, 2025
**Exhaust Emissions System Issues** I have visited the dealership four times for the same problem that was fixed. Unfortunately, the system broke again within three days of each visit. This repeated issue has resulted in a significant amount of wasted time and effort.
Incident date: Sep 14, 2025
When I first purchased the vehicle I started to smell gasoline inside the vehicle and then it became worse and now I smell it outside and inside the vehicle my garage smells of gasoline. The engine on echo mode gets 35mpg which I was told it should be less than that. The engine loses power, it makes noises, is very rough felling when driving, it seems that the vehicle is getting worse by the day.... Read more
VOLKSWAGEN
TIGUAN
(2022) - FUEL/PROPULSION SYSTEM
Sep 14, 2025
Incident date: Sep 3, 2025
I have been calling Autonations for months now since my car started driving funny. I was first told it was a head gasket that needed replacement however using my vin number the engine that’s currently inside the vehicle is not the one that matches with what pulls up using the vin number. Than the antifreeze leaks out, the oil leaks out and one day the car started smoking on the freeway with my ... Read more
Incident date: Sep 12, 2025
The car is telling me things are not available such as airbags, blind spot, the rear warning and the tire pressure monitoring system. As well as is has the fuel injector problem that VW has already extended the warranty on.
Incident date: Aug 8, 2025
The front strap that holds the gas tank up broke loose from the frame rusting out.
Incident date: Jun 5, 2025
The vehicle jolts when placed from park or reverse to Drive after being driven 30 or more minutes or driving 10+ miles. I had previously sent it to 3 different dealerships and only one was able to temporarily resolve the issue. They had to adjust the issue through a computer system. However, after 6-12 months, it is happening again. I feel that is a property or safety issue for drivers because, th... Read more
VOLKSWAGEN
JETTA
(2019) - FUEL/PROPULSION SYSTEM
Sep 14, 2025
Incident date: Sep 6, 2025
I feel like my car should be under recall it’s so many other who experiencing the same thing. all of my lights are on, on the dash. Check engine light down to my cruise control not working. as I drive it’s stalling and jerking. I went to the dealership to have my spark plugs and my fuel injectors replace and it started back doing the same thing. Spent thousands just to be going through the sam... Read more
Incident date: Jun 4, 2025
I am submitting a safety complaint regarding my 2022 Jeep Grand Cherokee 4xe, which experienced a serious mechanical failure on [XXX], at approximately [XXX] CDT in Detroit Lakes, MN. While exiting a ZIPS Car Wash at low speed, my vehicle experienced a sudden and complete loss of power and/or propulsion. I believe the engine shut down without warning, and the vehicle would not respond to throttle... Read more
Crash
Incident date: Sep 11, 2025
My car togs a lot. My tire sensors keep going out. I've smelt gas before while driving. It's very slow going up hill. I hear grinding sounds intermittently
Incident date: Sep 1, 2025
The fuel gauge in the gauge cluster turns on and off unexpectedly and without reason for extended periods of time. The gauge will also do what I like to call hieroglyphic numbers, essentially unreadable lettering clearly due to an electrical malfunction. This is very distracting as a driver and has put me in a very near death experience from the fault. This problem makes it impossible to read the ... Read more
Incident date: Aug 1, 2025
Driving the car on the freeway and upon exiting it stalled going up an incline without any warning. Could have caused a major accident and I am lucky that it did not happen on the freeway. I researched and found out that 2019-2020 Toyota pickups had this known issue in which the fuel pump fails without any warning. As a result, Toyota did issue a recall, however when I contacted them and provi... Read more
TOYOTA
HIGHLANDER
(2020) - FUEL/PROPULSION SYSTEM
Sep 13, 2025
Incident date: Aug 3, 2025
Fuel pump leaking gas from a crack around electrical connections on top of it. Fire hazard.
Incident date: Sep 11, 2025
Air bag says it needs serviced Gas gadge is all over the place hard to tell how much gas I actually have in my tank.
Incident date: Sep 4, 2025
The high-pressure and low-pressure fuel pump malfunctioned and no, it is not available for inspection upon request. The car all of a sudden got stalling while running at 45 mph and got jerking continuously. After the incident, the car was taken to a dealer for a diagnosis and the dealer inspected that the high-pressure and low-pressure fuel pump got malfunctioned. There were NO warning lamps, me... Read more
Incident date: Sep 1, 2025
Vehicle start/stop feature causes the vehicle to “jump” forward and shutter upon engine engagement. Transmission replaced and a rattling occurring.
Incident date: May 13, 2025
While traveling in my 2019 Honda Odyssey (40,000 mile) the vehicle completely shut off and placed itself into neutral. The warning lights for emissions system problem, brake problem, and parking assist problem lit up on the dashboard. The vehicle went into neutral and would not allow me to drive at all. Then the vehicle shut off all within 30 seconds. The vehicle would then not restart and now i h... Read more
Incident date: Aug 29, 2025
Was driving approx 55 mph and the vehicle just shut off. Warning lights came on. Was unable to restart vehicle for 10-15 minutes. Once the car restarted drove it home and had roadside assistance tow it to dealership. They had car for almost two weeks and couldn’t replicate issue. They said it didn’t throw any codes either.
Incident date: Jul 15, 2025
My Jeep Grand Cherokee 2022 4xe lost power while I was going 65 miles per hour on the freeway. I had great difficulty getting to the side of the freeway nearly being struck by other drivers. I had no power steering and no way to put my hazard lights on when the car lost power. The jeep is still not drivable at this time and is at the dealership.