Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Sep 19, 2025
While accelerating on freeway, engine suddenly turned off. Fuel pump went out, and I had to coast to safety avoiding traffic. Having to move lanes into the shoulder was incredibly scary once my momentum dropped to 15mph on a freeway alongside cars going 85+. It almost caused 2 separate accidents where others had to slam on their brakes. I noticed other renegades have recalls for this, I’m curio... Read more
Incident date: Aug 15, 2025
When driving home from work the car started malfunctioning wrong , accelerating by itself and I started to smell smoke when I pulled over to the side I started smelling smoke as soon I exited the vehicle it started flaming. Everything in my vehicle was burnt the fire department came and stated I should look up any recalls they said it was electrical. I bought the vehicle 30 days ago , dealership w... Read more
Fire
Incident date: Sep 19, 2025
My 2017 Hyundai Tucson Limited 1.6L Turbo (with 7-speed EcoShift DCT) has ongoing transmission problems. The vehicle hesitates, jolts, and sometimes fails to accelerate from a stop, which creates a serious safety risk when entering traffic or crossing intersections. The problem has been reproduced and confirmed by the Hyundai dealership in Fairfield, CT. They diagnosed the transmission and recomm... Read more
Incident date: Sep 19, 2025
My fuel gauge was stating I had approx 300 miles to empty. I was traveling on the interstate when the vehicle lost power and different warning lights came on dash. I was able to safely get on to shoulder of highway. Vehicle stopped on its own. I was unable to get it to go into gear or even start. I had it towed to Volkswagen dealership. I was told my floating fuel sensor got lodged near fuel line ... Read more
Incident date: Sep 12, 2025
UNKNOWN- the vehicle jolted and stopped when no one was in front of me thankfully no one was behind me.
Incident date: Sep 4, 2025
I cuts out and shuts off driving in a parking lot at 10 miles an hr and while driving on the freeway going 65. Started 6 months ago but has gotten worse. The computer system on dash goes black and will start randomly changing stations, or freeze and now it's changing on the steering column and engine light is on
FORD
BRONCO SPORT
(2022) - FUEL/PROPULSION SYSTEM
Sep 18, 2025
Incident date: Mar 7, 2025
•What component or system failed or malfunctioned, and is it available for inspection upon request? oThe component that was identified as the issue was the fuel injectors had a leak, causing them to not get enough fuel. •How was your safety or the safety of others put at risk? oI was told by the dealership that if not fixed, the leak would get bigger over time and could cause the engine to sta... Read more
Incident date: Aug 11, 2025
There has been no incident because of this recall, but it is going on 3 months since I was contacted about this recall. We worry about the fuel pump going out when we drive the car. I mean how long do you have to wait? I have my grandson driving this car.
Incident date: Sep 17, 2025
To whom it may concern, I have own my vehicle since Jan 2018, which was purchased from the dealership's owner w/less than 10k miles. Maintenance has been performed iaw Hyundai's recommended schedule. However, yesterday, I was informed that my vehicle needed a new engine and other replacements totaling $13,934.89. This is OUTRAGEOUS. How can a well kept vehicle w/106445 miles, need such replacement... Read more
Incident date: Sep 18, 2025
When the vehicle stops and the idle auto-start/ stop engages, the vehicle will automatically go into neutral and cannot be restarted until the vehicle is turned off then back on. This has happened at both stop lights and on the highway and almost caused a very serious rear end accident.
Incident date: Jul 1, 2021
Failed fuel pump Needs a new fuel pump at 34000 miles. Vehicle currently at the dealership service department I saw there were previous recalls on these vehicles and their fuel pumps I should not have to replace a fuel pump at this mileage, ever
Incident date: Sep 18, 2025
My 2020 Ford F-250 King Ranch with a 6.7L V8 Turbo Diesel engine experienced severe engine failure while I was driving. The engine was completely destroyed and had to be replaced. My warranty company paid to install a new engine into the truck, but did not pay to have the remaining components fixed that were directly damaged by the engine failure. There was severe damage done to the fuel pump, DEF... Read more
Incident date: Oct 18, 2024
engine begin to misfire and felt like it was ready to stall. within a minute of the misfiring the engine light came on. i was in the middle of highway struggling to get my vehicle to the dealership where purchased which thankfully was only 5mins away. tech heard noise coming from fuel pump near the engine and recommended replacing along with spark plug. after replacing tech advised me to take my v... Read more
Incident date: Sep 18, 2025
On 9/18/2025, while driving at approximately 45 mph on a busy road called Hualapai in Las Vegas, Nevada, my Porsche Taycan suddenly displayed “Electrical system error – Park vehicle in a safe place”. The car immediately slammed to a stop in live traffic. I heard a loud thump from the front end as this occurred. I was nearly hit by six cars swerving to avoid me in the rain. Gladly no one made... Read more
Incident date: Aug 30, 2025
[XXX] an Error Code "Emissions System Problem" came up. We brought to personal mechanic error code P0430 came up when they attached the code reader to the underside of the dashboard. Our mechanic told us we had to bring to Honda. Brought to Millenium Honda in NY, no code was in "system", they told us about recalls and fixed the recalls. We took the car on vacation and the light came on again while... Read more
Incident date: May 1, 2025
Truck does not accelerate fully when I hit gas pedal. The truck stalls and my gas consumption is off.
Incident date: Aug 24, 2025
High-pressure fuel pump split in half spontaneously upon start seeping fuel from fuel pump
Incident date: Aug 13, 2025
Loss power to drive the vehicle while in motion Unable to steer vehicle during motion Vehicle slammed into park automatically Unable to restart vehicle for several minutes Vehicle warning to service hybrid system
Incident date: Aug 27, 2025
The throttle body went bad while driving 55mph and 35mph. Over 5 times I could not accelerate while stepping on the gas peddle and it would stall out trying to get it to ford on the same road for 5 miles. I had to quickly stop and turn it back on with my flashers going less than 35mp on a 55mph road. This happened at first going around a corner you can not stop on due to no visual on the other sid... Read more
Incident date: Aug 23, 2025
The vehicle lurches forward when accelerating. You start off from a stand still, as you are accelerating the vehicle slows, then speeds up, then slows then speeds up. this happens multiple time. You can watch the tachometer, it goes up then down, then up then down. It can happen 10, 20 times while accelerating.
Incident date: Sep 4, 2025
Shortly after purchasing car I started getting all the error messages showing after I started the car and they would remain on sometimes it repeatedly happened. I brought it up to dealer several times during and in addition to maintenance and they told me it was not something they could replicate and found no issues. I was told it was the battery but it still happened after battery was replaced. O... Read more
Incident date: Sep 10, 2025
My 2015 Chrysler Ram EcoDiesel 4x4 has a major safety defect that nearly caused a catastrophic accident and has left me traumatized. The vehicle is currently inoperable, sitting in my driveway with a dead battery and what sounds like a thrown rod after breaking down for the second time on the highway. While driving on Highway 101 in California, towing a horse trailer with live horses, the truck su... Read more
Incident date: Dec 23, 2023
Frequently, my vehicle experiences a misfire, particularly at highway speeds. The check engine light has turned on and flashed, indicating an engine misfire. The vehicle does not immediately respond when the throttle is engaged, presenting a safety hazard while the vehicle is moving. All spark plugs and coils have been replaced and the problem persists. Other trims and similar models exhibit a fue... Read more
VOLKSWAGEN
ATLAS CROSS SPORT
(2023) - FUEL/PROPULSION SYSTEM
Sep 17, 2025
Incident date: Aug 3, 2025
I own a 2004 Volvo XC70 that is experiencing the same fuel pump defect described in Recall R220 / NHTSA Campaign 09V483000 (fuel pump leak). My vehicle exhibits fuel system problems consistent with the recall description. However, my VIN is not included in the current recall population. When I contacted Volvo, I was told my case (ID #250827-000998) was escalated to corporate, but I was later info... Read more
Incident date: Sep 17, 2025
tHE ENTIRE CAR FAILED. cAUGHT ON FIRE FROM THE CONSOLE AND PASSENGER SEAT WHILE DRIVING ON 1-15 . 8.15.2025 . Car filled wit black moke and fire.l was driving blind. brakes failed, power failed, burning the entire time. I somehow got out of burning vehicle and ran about 100 yards and watched the car explode!! Had car tuned up at Findlay Honda whede it was bought, 4 months ago, and they said it... Read more
Fire
Incident date: Sep 13, 2025
I have went to the dealership for the past two years with this problem and they keep saying they are not getting any codes: when the air conditioner is on it’s pulling the power from the motor and makes it hard to go up hill. Hard To accelerate when going on to the freeway as well. The problem is only getting worse and worse.
Incident date: Apr 17, 2024
In 2020, GM issued a recall (#N192273600) for emissions pipes on the Chevy Volt that could be compromised by rubbing against the A/C hose connector. I took my vehicle to my local dealership (Chesrown Chevrolet) to have this issue remedied, that same year. This year, my check engine light came on and this same dealership informed me that the cause was this same issue (i.e. a compromised emissions... Read more
Incident date: Sep 1, 2025
Vehicle was being parked in garage when it accelerated in reverse, on it's own, very quickly. Fortunately I was able to avoid colliding with any thing behind me by braking in time. I then shifted into drive when vehicle accelerated forward, on it's own again, very quickly. I was not able to brake before vehicle crashed into concrete garage wall, severely damaging front end. Vehicle is still under... Read more
Crash
CHEVROLET
EQUINOX EV
(2025) - FUEL/PROPULSION SYSTEM
Sep 17, 2025
Incident date: Aug 29, 2025
UNKNOWN, driving down a busy road and check engine light popped up and service electronic throttle system as well car stalled in the middle of the road and would not start when I tried to it would crank but not start. I noticed this incident was occurring in the past when I was close to half a tank of gas but now it’s occurring when I’m at 3/4 tank. I already addressed the possible issue of be... Read more
Incident date: Sep 12, 2025
Approximately 2 months ago I noticed a faint gasoline odor when I entered our garage. I thought that it might be due to a recent re-call on my Honda Gold Wing which involved the fuel system. The motorcycle was repaired by the dealer, returned and I never rode it until yesterday. The smell went away. I filled the Corvette, probably 3 weeks ago and the odor returned. We parked my wife's Mazda ... Read more
Incident date: Sep 17, 2025
Fuel pump clip came completely loose causing horrible gas smell. Took dealership was they found that was problem & was charged $185. Searched saw there was a recall# 21V-068 for my year of Rogue thought this is not coming up when I search my vin
Incident date: Sep 17, 2025
1. The car began to randomly stall and stop running. This happened while driving and it was extremely dangerous. Typically, the engine would restart after at least waiting 15 minutes. Any attempt to start the car before that time would fail. 2. When the stalls happened, the car acted as if it had run out of gas. The engine would simply stop running WITHOUT WARNING, at intersections, on city stree... Read more
Incident date: Sep 1, 2023
On [XXX] at around [XXX], the vehicle a fee a metal clinking noise then suddenly lost power and stalled in the middle of the road([XXX] , Del Mar, CA 92014). After stepping on the gas pedal a couple times, there was no response and no power. The dashboard displayed "engine and transmission problem" and contacted dealership immediately. The vehicle was finally towed to the dealership the next day. ... Read more
Incident date: Aug 4, 2025
RECALL FOR CATALIC CONVERTER UNDER MANUFACTOR WARRANTY , THEY CONTINUE NOT TO HONOR THE RECALL ON MY VECHILE AND THE RECALL WAS ON THE CATALIC CONVERTER
Incident date: Sep 17, 2025
There was a crack, and subsequent leak, in the fuel line to the engine. My safety, and my passengers safety was absolutely put at risk as that could have ignited a fire at any moment. I took the vehicle to an independent mechanic who diagnosed the problem. No warning lamps appeared, however, the smell of gas was very strong in and near the vehicle.
Incident date: Aug 28, 2025
The car smells strongly of gas. And has a problem accelerating. Check engine light came on and I got a code p1101 which is a code for the MAF SENSOR. This is not the first time that this has happened. It happened less than a year ago maybe 9-10 months ago. I don’t drive the car in fear of it catching a fire. The car has stalled before in the middle of a turn. I had to turn the car off and turn i... Read more
Incident date: Aug 29, 2025
Everytime I go to get fuel the car will not crank it makes a terrible noise then cranks but its slow. The pressure in tank causes it to stall out.
Incident date: Sep 16, 2025
1. Radio cut on and off and then Engine failed. I started smelling weird fumes when I was driving but eventually the car restarted back up. 2. Car stopped on the highway and could have resulted in other vehicles running into me. 3. No, I parked the car at my house and don't drive it. 4.No, I parked the car at my house and I don't drive it 5. Yes, the yellow lights on the dash board came on and it ... Read more
Incident date: Aug 23, 2025
In January 2021, I purchased a new 2021 GMC Yukon Denali from a GMC dealership, which currently has only about 27,000 miles. To date, several recalls have been assigned and completed for my vehicle. per the websites for GMC and your agency. However, based on published recalls for my vehicle and a repair that is currently underway, I have reason to believe that my vehicle should have been subject t... Read more
Incident date: Sep 14, 2025
Fuel filters clog due to reaction of alcohol in fuel and bare fuel tank. 2024 models are having the fuel tanks coated to prevent the problem. Folders bikes stall creating a safety hazard. This issue should be a recall.
Incident date: Sep 16, 2025
My 2020 Mercedes-Benz A220 experienced the same defect described in NHTSA Recall 21V961000 (fuel injector leakage and potential fire hazard). In March 2023, my vehicle was diagnosed with leaking fuel injectors that were causing fuel to leak back through electrical connections, creating circuit issues and a fire risk. I paid $2,902.65 out-of-pocket at a certified service center to have all four OE... Read more
Incident date: Dec 9, 2023
My 2023 Hyundai Tuscon has 36000 miles. Started running rough with a slight noise. First noticed on Wed [XXX]. On Thursday [XXX] I went to start my car and it stalled. Finally after letting it sit a few minutes it started but only to have the SGI light flash yellow and stay yellow for the remainder of the drive. That day I made an appt at my local Hyundai Dealership in Brandon Florida. They kept m... Read more
Incident date: Feb 16, 2024
Strong scent of fuel odor. Plastic elbow connectors is the culprit . This is the 2nd time this bike went in for Fuel leak problem. 1st time it went in the Bmw service bike was at 19,500 miles went in for fuel leak recall. They said they fixed it but 300+ miles later at 19,800 miles it started a fuel leak again. This time bmw charge me to fix the fuel leak issue. Should have been part of the fuel ... Read more
MERCEDES-BENZ
C300
(2015) - FUEL/PROPULSION SYSTEM
Sep 16, 2025
Incident date: Sep 16, 2025
Honda has a 2 TSBs for all Pilots on all VINs having a transmission juddering issue. They are making us pay out of pocket for a known issue on all 2017 VINs. I was quoted a minimum of $700 due to the labor involved. We, as customers, shouldn't have to pay for a known issue with all VINs of 2017 Honda Pilots. It caused issues with cruise control and keeping speed on the road especially uphill. Some... Read more
Incident date: Mar 1, 2023
Multiply communication failures with the CAN Communication failures found across ECM/PCM/TCM and sensor issues with ADAS components. The vehicle had a surge acceleration after a stop sign and when the auto start stop engaged the vehicle surged forward and, in an effort, to control the vehicle side swiped another vehicle before crashing into a home. Engine was still surging after multiple efforts ... Read more
Crash
Incident date: Jul 11, 2025
I recently noticed that the charging port is showing signs of melting, which is both concerning and potentially hazardous. This issue is affecting the functionality and safety of my vehicle, and I am deeply disappointed that such a problem has occurred. The charging port is a critical component of the high-voltage system. Its failure poses significant safety concerns such as overheating, sparking,... Read more
MERCEDES-BENZ
EQS SUV 580 4MATIC
(2023) - FUEL/PROPULSION SYSTEM
Sep 16, 2025
Incident date: Aug 25, 2025
Fuel smell in the rear of the car, it was checked by a indepent mechanic and the tank is leaking fuel. They said is the Fuel filter which is usually faulty in this model. It seems the car can catch fire according to the mechanig. No warnings of the leaking in the dashboard, only the strong smell.
Incident date: Sep 4, 2025
On Sunday, 9/14/25 driving on a 70 MPH interstate highway, pulling a trailer behind the Newly-purchased 2025 truck (only 700 miles on it), the road narrowed down to one lane because of a traffic obstruction and cones. As I slowed down to about 35 mph and then went to speed up again as the traffic eased, the vehicle provided a ping notification sound and the Electronic Vehicular Instrument Cluster ... Read more
Incident date: Jul 19, 2025
On the afternoon of Friday, August 29, 2025 while driving the Honda Pilot on a US Highway, the "Check Engine" light came on and the vehicle immediately experience a decrease in speed. Top speed on the highway suddenly became approximately 25 MPH and the Pilot became sluggish and was shaking. We had to drive with the vehicle's "flashing hazard lights" on due to the low speed on the 55 MPH highway s... Read more
Incident date: Jul 19, 2025
The vehicle has suffered repeated systemic electrical failures all while being under 8,000 miles. What component/system failed? Power distribution/fuse block, starter, fuel pump control module, horn circuit, body control module, instrument cluster, and charging system. Error codes documented include P0627 (Fuel Pump Control Circuit), U0100 (Lost Comm ECM/PCM), B1325 (Control Module Power Low), U0... Read more
Fire