Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Aug 28, 2025
The car was recalled over a year ago, and a remedy was promised in a few months. The issue has still not been resolved, resulting in the inability to take the car on a trip longer than about 175 miles. This completely compromises the usability of the vehicle!
Incident date: Aug 14, 2024
In June 2024, my 2019 Ford Expedition experienced serious transmission and powertrain problems. Diagnostic testing identified catalyst efficiency codes (P0430), and I was given a repair estimate that included catalytic converter replacement. The vehicle also displayed repeated “Service Engine Soon” and “Powertrain Malfunction/Reduced Power” warnings. Because the vehicle became undrivable a... Read more
Incident date: Sep 24, 2025
On the afternoon of Wednesday August 6th I was no less that 3-4 miles from my home when the car stopped in the middle lane of a very busy 3 lane highway and never started again. It was 90+ degrees outside and even hotter inside the vehicle with leather seats. I became extremely nervous and my small 10 pound puppy began to have anxiety and overheat. When I pulled away from my home the car was buc... Read more
Incident date: Aug 24, 2025
The frame bracket to the gas tank fuel bracket malfunction causing tank to lower and gouging the drive shaft
VOLKSWAGEN
BEETLE
(2018) - FUEL/PROPULSION SYSTEM
Sep 24, 2025
Incident date: Aug 24, 2025
My vehicle has an oil consumption problem that the dealership and every other Kia dealership knows about. They are Facebook groups about the Kia Telluride oil consumption problems. I’ve had my vehicle in the shop countless times and it’s cost a lot of money. It now needs a new engine along with every other Kia Telluride on the social media groups, complaining about the oil consumption and thei... Read more
Incident date: Sep 24, 2025
I am reporting a recurring issue with my 2023 Hyundai Elantra where the low oil pressure warning light illuminates consistently during strong acceleration. This is accompanied by a distinct smoky odor from the vehicle. Based on my research into recall 23V-859, which addresses fire risks from a faulty electronic controller for the oil pump in the Idle Stop & Go system, I believe my vehicle is exper... Read more
Incident date: Sep 24, 2025
I have sent in a previous complaint as our truck would die in the middle of the road, due to the fuel pump. It is unacceptable that Ford has not resolved the recall issue in 9 months. Our truck is needed daily for our business. Please make Ford take action.
FORD
BRONCO SPORT
(2022) - FUEL/PROPULSION SYSTEM
Sep 24, 2025
Incident date: Aug 6, 2025
On Sunday, September 21st, 2025, my 2013 Kia Optima EX suffered sudden catastrophic engine failure while driving on the highway. The check engine light was flashing, the car misfired badly, lost complete power, and became unsafe to operate. The vehicle was then towed to Wagner Kia of Shrewsbury, MA. On Monday, September 22nd, Kia diagnosed the engine with holes in the intake valves (Cylinder 3) ... Read more
Incident date: Sep 24, 2025
Summary: Sudden loss of engine power while driving due to lifter failure. Details: While driving my 2022 Chevrolet Suburban equipped with the 5.3L V8 (RPO L84), the engine suddenly lost power without warning. The vehicle began misfiring and lost propulsion in traffic, creating a hazardous situation. I was unable to maintain normal speed and had to maneuver to safety while the truck rapidly lost p... Read more
Incident date: Sep 17, 2025
On July 23, 2025 My Equinox quit running as I was pulling out into an intersection. After several attempts to restart with no success I called my roadside assistance provider and had the Equinox towed to a repair facility. After diagnostics on July 24, 2025 it was determined that the Fuel Pump Control Module had failed. The Module was replaced and reprogrammed. After the repair was completed it wa... Read more
Incident date: Jan 1, 2023
Shifting to park and vehicle stating the vehicle is not in park, won't let me turn the vehicle off. Transmission going out, brought to many shops letting me know that the transmission is not working properly but won't give an engine light if anything is wrong with vehicle, Wont show on readers what is wrong with vehicle. Electrical, Doors will automatically lock and unlock most times lock and loc... Read more
2 injured
MERCEDES-BENZ
E350
(2010) - FUEL/PROPULSION SYSTEM
Sep 24, 2025
Incident date: Sep 24, 2025
The vehicle randomly and dangerously stalls while driving at various speeds and locations. The vehicle will not restart until battery is disconnected and then reconnected. It then starts right up and runs fine until the next episode of stalling. This has been addressed by NHTSA campaign # 19V813 recall for bad fuel pump relay but my VIN # has not been included in this recall even though the vehicl... Read more
CONTINENTAL
PROCONTACT GX SSR MOE
(9999) - FUEL/PROPULSION SYSTEM
Sep 24, 2025
Incident date: Sep 20, 2025
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The low-pressure fuel pump (fuel delivery module) appears to be failing, consistent with Recall 25V-586 / Alfa Romeo Campaign 93C. This causes fuel starvation and loss of motive power. 2. How was your safety or the safety of others put at risk? The vehicle has experienced loss of motive power (L... Read more
LAND ROVER
LR3
(2005) - FUEL/PROPULSION SYSTEM
Sep 24, 2025
Incident date: Sep 20, 2025
While driving back home on the highway (I-95) on February 26, 2025, my truck stopped accelerating right in the middle of the highway and cut off. Tried to crank it back up to no avail. I had it towed to the nearest GMC dealer which is GMC Coral Springs. They did an inspection and immediately communicated that the fuel pump module had failed and needed to be replaced. The only option at the time wa... Read more
Incident date: Sep 3, 2025
While driving 65-70mph on the Interstate, my car seemed to have lost power. When I looked at the dash, a red wrench was displayed with a message to have the hybrid electrical system serviced. I pressed down on the accelerator, nothing happened. I immediately started to move into the right lanes since traffic was moving fast. I didn’t want to get hit or cause an accident. By the time I coasted in... Read more
Incident date: Sep 1, 2025
The catalytic converter system on my vehicle is failing prematurely due to the vehicle’s built-in fuel management and energy-saving computer settings. These settings cause excess fuel to be burned and pushed into the catalytic converter, damaging the unit. In addition, this flaw is causing oil to be pushed out of the car, creating both a mechanical hazard and an environmental concern. This is no... Read more
Incident date: Sep 1, 2025
When I first get in the car and hit the gas it's OK a if I'm trying to move it but if I'm trying to leave my driveway and I hit the gas it will stall and the rpm will go up to a 5 , and this happens exiting the interstate, it's almost caused me to wreck because I can't pick up the speed it is like it's stuck . The same thing happens at a stop light and trying to move forward, extremely dangerou... Read more
MERCEDES-BENZ
EQE 350+
(2024) - FUEL/PROPULSION SYSTEM
Sep 23, 2025
Incident date: Sep 20, 2025
[XXX] [XXX] Phone: [XXX] Email: [XXX] [Date] National Highway Traffic Safety Administration Office of Defects Investigation (ODI) 1200 New Jersey Avenue, SE Washington, D.C. 20590 Subject: Safety Complaint Regarding 2020 GMC Yukon XL Denali – Repeated Engine Failures (VIN: [XXX] ) To Whom It May Concern: I am writing to formally file a safety complaint regarding my 2020 GMC Yukon XL Dena... Read more
Incident date: Sep 23, 2025
Stepping in the gas, the car takes about 4-5 seconds before it speeds up after each stop. When pulling out of a drive, the car sputtered and the check engine light was flashing and the Start/stop error came on. The delayed driving happens every time I drive the car. Only have about 44k miles on it. I have had multiple people almost rear end me. I have had the car for about 3 weeks now.
Incident date: May 8, 2024
I don't know what failed exactly but I was making a left protected turn and the car displayed a red turtle on the cluster. When this happened the car went into low speed mode. I was able to go through the left turn but the car was slowly creeped through the left hand turn. If this would have been a unprotected left hand turn this story would have been completely different. I was at risk if I was... Read more
Incident date: Sep 23, 2025
My Ford Escape 2017 at 77,000 was diagnosed with coolant intrusion, causing catastrophic damage to the engine & requiring a total engine rebuild. This is a known issue identified by Ford in CSP 21N12 by Ford and TB 22-2134, but Ford has refused to subsidize any repairs because the car warranty is over 7 years old (it is currently an 8.5 year-old car). This issue can cause overheating, engine failu... Read more
Incident date: Sep 20, 2025
High pressure fuel pump Car had loss of power while on freeway Car seemed sluggish prior to going out. The low pressure fuel pump was replaced as part of recall 1/2025
DODGE
CHARGER EV
(2024) - FUEL/PROPULSION SYSTEM
Sep 23, 2025
Incident date: Sep 23, 2025
After safety recall 73B was performed on my 2018 Chrysler Pacifica Hybrid on 08/25/2025, the vehicle's check engine light illuminated on 09/09/2025. I was inundated with multiple failure lights including; check engine, service electronic throttle control, service hybrid electric vehicle system, blind spot alert, and I felt like I lost power steering. I was unsure if the van was safe to drive... Read more
TOYOTA
LAND CRUISER HYBRID
(2025) - FUEL/PROPULSION SYSTEM
Sep 23, 2025
Incident date: Sep 9, 2025
Fuel pump failure causing engine to spontaneously shut down on road or freeway at any speed. This puts the safety of occupants in my car and the cars around me in danger as I need to put my hazards and safely move the car to the side of the road. No warning prior to failure. Warning and check engine light came on after problem occurred.
Incident date: Sep 1, 2025
I own a 2018 Honda Accord Sport. About 2–3 months ago, the car began having repeated engine misfires (P0301), hesitation, and stalling while driving. At the same time, multiple dashboard warnings appear, including Steering Assist Reduced, Brake System Problem, Collision Mitigation Braking System Problem, Adaptive Cruise Control System Problem, Emission System Problem, and Hill Start Assist Probl... Read more
FORD
BRONCO SPORT
(2021) - FUEL/PROPULSION SYSTEM
Sep 23, 2025
Incident date: Aug 29, 2025
Engine idling rough shaking stalling loss of power
CHEVROLET
SILVERADO 1500
(2021) - FUEL/PROPULSION SYSTEM
Sep 23, 2025
Incident date: Jun 7, 2025
Low Oil Life notification on phone. Since L87 recall, an oil consumption test was stopped and the new type of oil has been added to the vehicle 5k miles ago. Had to add a full quart to register on dip stick. Will now start another oil consumption test with a dealership. I am very concerned about my families safety.
Incident date: Jun 21, 2023
My vehicle fuel pump control module has failed. GMC has an open recall for my year, make and model however claims that my vehicle is not listed on the recall list that came out around 9/15/2025. I contacted GMC and they cannot provide me with a specific reason as to why it’s not included.
Incident date: Sep 6, 2025
Purchsed a 2014 Ford Escape Titanuim 1.6L Eco Boost in April of 2024. Since then, my vehicle has been to three different mechanics, one was a Ford dealership, because the sensor keeps coming on and coolant keeps leaking out. The first incident occured barely a week after the purchase and I've actually been stranded 2 out of the 3 times. In my research I've learned that Ford is aware of this issue,... Read more
Incident date: Nov 1, 2024
In 2018 my I was driving home when it just shut off and wouldn’t start. Smelled like burning and had it towed to my house and had several mechanics look at it and couldn’t find the problem then as it was parked on day it started to smoke and the engine was burning I put out the fire and then a couple months later I got the recall information the car was a total loss and could t be repaired and... Read more
Fire
FORD
F-150 HYBRID
(2024) - FUEL/PROPULSION SYSTEM
Sep 22, 2025
Incident date: Aug 9, 2025
• What component or system failed or malfunctioned, and is it available for inspection upon request? The plastic fuel tank failed and developed a leak. Yes, the tank is available for inspection upon request. • How was your safety or the safety of others put at risk? A leaking fuel tank poses a serious fire and explosion hazard, especially when the vehicle is operating or parked near heat sour... Read more
Incident date: Sep 15, 2025
I am reaching out regarding ongoing and escalating issues with my 2022 VW Tiguan R-Line Black. Over the past year, I have had to stop at Jiffy Lube multiple times because the oil level kept running low, and they repeatedly topped it off. I found this unusual, given how recently oil changes and services had been performed. This summer, the vehicle began experiencing episodes of stuttering and stall... Read more
NISSAN
PATHFINDER
(2017) - FUEL/PROPULSION SYSTEM
Sep 22, 2025
Incident date: Aug 25, 2025
Brand new vehicle and system shuts down a few times when in idle mode..(stoplight, stop sign) then I need to restart the car again.
Incident date: Sep 22, 2025
I bought this car used in August 2022. September 2022, I paid for diagnostics because every warning light was on. They returned the car and the warning lights were clear. They eventually reappeared. I called, complained and was told I would need to pay for another diagnostic. This has been an ongoing problem. The lights are: Collision Mitigation, braking system problem. TPMS system problem,... Read more
Incident date: Aug 27, 2025
My 2018 Jeep Wrangler JL Sport is experiencing multiple premature engine failures that present a serious safety risk: •Vehicle overheats while driving. •Recurrent misfire on Cylinder #5 (DTC P0305). •White exhaust smoke with a sweet coolant smell on cold start. •Coolant loss despite recent refill. •Oil contamination with metallic particles found during inspection. •Valvetrain noise fro... Read more
Incident date: Sep 22, 2025
The hybrid motor DC to DC convert failed. When this fails it stops providing 12 V power to the rest of the vehicle resulting in multiple systems stopping or working very slowly. This vehicle does not have a traditional alternator. There was a TSB and an extended warranty offered to some models, but not all included in the VIN range for this vehicle. The vehicle was scanned and pulls the same co... Read more
Incident date: Jan 22, 2025
Both turbos, spark plugs, catalytic converters, O2 sensors. If turbos blow up while drive it will shoot vanes in the motor. Yes JD automotive replaced all the above mentioned parts. will include copy of the invoice, not the only ford owner that has had issues out of the ford twin turbos failing. not sure if dealer inspected turbos, but they replaced the spark plugs 3x in less then 3 months (l... Read more
Incident date: May 29, 2025
My car is a 2022 Volvo hybrid T8, 6-passenger XC90. I purchased the SUV in August of 2023 as a "certified pre-owned" vehicle with only 17,923 miles on it at the time of purchase. This SUV has been fine until within the last two to three months (July-Sept. 2025). Now, in Sept. of 2025, my SUV only has 30,795 miles and we have had it serviced regularly, as required, and taken care of it as respons... Read more
CHEVROLET
SILVERADO 1500
(2021) - FUEL/PROPULSION SYSTEM
Sep 22, 2025
Incident date: Sep 22, 2025
Car was stopped, battery died
Incident date: Sep 16, 2025
Throttlebody hose pops off of the throttlebody due to a missing gasket ring as well as the retention clip/spring clip. The plastic pieces on the spring clip have popped off since the issue has been presented. Cannot accelerate past 3 1/2 RPMs without throttlebody hose popping off from the pressure produced by the turbo charger.
Incident date: Nov 13, 2023
Vehicle struggles to shift from low gears; seems to completely miss 3rd gear. Codes from maintenance indicate TCC slip
Incident date: Dec 20, 2024
I am submitting this complain regarding my 2021 Toyota Venza, which has developed a serious defect involving the fuel system. Although my vehicle is fairly new, I began experiencing problems with the fuel door not opening properly. Initially, I could not access the fuel cap, which left me unable refuel in a timely manner. Soon after, I noticed additional fueling issues: while attempting to ref... Read more
VOLKSWAGEN
ATLAS
(2025) - FUEL/PROPULSION SYSTEM
Sep 22, 2025
Incident date: Sep 19, 2025
While the vehicle was approximately ten months old with approximately 11K miles, it was continuously not functioning properly and would not start/accelerate. My 2024 KIA Forte, which was purchased new from a KIA dealership, has continuously failed to function properly. It had a water pump replaced after failing to be operated for more than a week and has since continued to fail - this time for not... Read more
Incident date: Feb 22, 2024
18,000 miles fuel pump requires replacement
Incident date: May 24, 2016
The engine has been running rough for awhile and emissions light came on. My car was having problems accelerating, 2 years ago the light came on but didn’t stay on so the dealer couldn’t diagnose problem.
Incident date: Sep 20, 2025
My 2024 Volkswagen Tiguan (purchased used) has a recurring and unsafe issue related to acceleration and the automatic start/stop feature. When accelerating from a stop or while maintaining slight pressure on the gas pedal, the vehicle lurches forward as if aggressively accelerating, even though my foot pressure has not changed. Additionally, when the start/stop feature re-engages after idling, th... Read more
Incident date: Sep 6, 2005
This truck has had to have several high temp burnoffs because of failures in the EGR and Carbon build up. The recent recall for Rams does not cover the 2012, and began at 2013, however, we are experiencing the same exact issues with the same type of system. In addition, we have had repeated airbag issues due to the positioning of the cockspring and wiring getting choked out.
TOYOTA
HIGHLANDER
(2020) - FUEL/PROPULSION SYSTEM
Sep 22, 2025
Incident date: May 1, 2025
I took my car in for a daily oil change and inspection, where I learned that there was no oil is in my car after coming in 5k miles before as I have been religious about oil changes. I came in on Saturday September 20th for an inspection and was topped off with 3 quarts of oil but am now back in the shop Monday September 22nd to test the oil. The oil that was checked came out Black.