Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Sep 19, 2025
There was a fuel pump failure causing the car to not start properly then shut off. The dealer we took the vehicle to stated that the pump almost exploded.
KIA
SPORTAGE HYBRID
(2023) - FUEL/PROPULSION SYSTEM
Oct 1, 2025
Incident date: Feb 11, 2024
The fuel pump as stopped working the vehicle will not start and the 4x4 is showing that it is not working. The vehicle is available for inspection. Thankfully this happened while the vehicle was sitting over night but we had driven it the evening before it just stopped running. the Fuel system could have failed while we were driving anywhere. It has not been inspected by anyone else. it is sittin... Read more
Incident date: Sep 29, 2025
Low pressure fuel pump failure Yes check engine light is on. Manufacture says there isn't a fix available yet and they have no idea when it will be available. My truck is missing and loosing fuel pressure. This is a 2021 truck and its now 2025. This needs to be fixed or another vehicle if they can't fix , but they have offered no solution.
MERCEDES-BENZ
GLA 250
(2019) - FUEL/PROPULSION SYSTEM
Oct 1, 2025
Incident date: Sep 25, 2025
I had the stop bearing rod recall performed on my 2019 Acura TLX along with a fuel pump recall. After less than 10,000 miles I am informed that my high pressure fuel pump has failed. When the did the recall on the vehicle they only did the low pressure fuel pump when there is known issue of the high pressure fuel pump failing.
Incident date: Aug 23, 2025
I have a coolant leaking issue, that has harmed my engine and QuickLane at Bill Brown Ford in Livonia, recommended an engine change. There is a class action lawsuit about this, so it is a known defect.
Incident date: Oct 1, 2025
My vehicle was purchased new and has less than 5100 miles on it. The screen and heads-up display randomly begin to glitch and then simply go dark. I can't see my speed, fuel or charge levels or any important data while driving. This has happened multiple times already. My vehicle is a 2025 model. Interestingly, Hyundai had the same type issue on 2024 models and issued a TSB to resolve this is... Read more
Incident date: Sep 30, 2025
I was stopped at a traffic light and the car just froze. All the dash lights started flashing, the brakes would not work. The car started moving slowly backing up traffic behind me. I barely made it to a parking lot off the road.
Incident date: Sep 9, 2025
the vehicle took a long time to start, was shaking and all warning lamps were on the dashboard. I took it to a Honda dealer and the code was P0087 Fuel Rail pressure too low. There was a recall for the lower pressure fuel pump, so they replaced it, but they are also claiming that the high pressure fuel pump needs to be replaced and is not under a recall. I see there is a a recall for 2023-2025 ... Read more
Incident date: Sep 6, 2025
1. I bought the vehicle on August 2, 2025. The Fuel Injector failed less than a week later from my purchase date. One month later the dealership replaced the Fuel Injector. Along with a pipe, seal, gasket, and retainer. 2. My safety was put at risk as I was driving on a highway and as soon as I was descending an overpass, I felt a loss of power as if the vehicle down shifted on its own. Luckily, ... Read more
Incident date: Sep 25, 2025
About September 6th I was driving my vehicle. It is a blue Kia forte 2017. I just had cleaned it at a local car wash. Prior to this 1-2 weeks before my ac had just started to blow hot air. So I recharged it with some recharge that I purchased a recharge can and my buddy Scott helped me put it into my low pressure air conditioning valve area. Soon after like I said when I was leaving a car wash. An... Read more
Incident date: Sep 26, 2025
The Polestar 3 failed while driving with my family on 8/16/25. It had a propulsion failure (with "turtle mode") and it would only go 6 mph or less and would not go up a hill. With nowhere safe to pull over while on the hill, I had to perform an unsafe maneuver to get the car down a hill to a safe place. Once parked it showed dashes on the dashboard and would not go into drive or reverse. The c... Read more
Incident date: Sep 30, 2025
Our new Model Y with only 302 miles lost driving power, reported a high voltage problem, and shutdown in the middle of the street. Within an hour Tesla towed it to the repair center. The next day we picked up a loaner. Throughout the ordeal the Tesla staff have been very friendly. They only needed two days to make the repair. Here is what the technician wrote in the Tesla app. With the vehicle on... Read more
Incident date: Sep 16, 2025
I was steering my car into my own garage as I do daily. Suddenly, as the car was making the turn, the car accelerated abruptly on its own. I was somehow able to steer into the garage, but the rapid acceleration continued. I braked and stopped the car just before it went into the wall that adjoins the interior of my home. There was an inch to spare. There were no warnings or messages or sympoms ... Read more
Incident date: Sep 30, 2025
Driving the vehicle a short distance, I can smell oil burning after the car is stopped. I have had to put oil in the car twice because the warning light came on suggesting that a quart of oil is needed. The vehicle has less than 122,000 miles. Also, the car idles a lot before I put it in gear. I was told at the last oil change that I need spark plugs. The battery and tires were replaced by a BMW d... Read more
Incident date: Sep 3, 2025
My husband and I brought our 2010 X5 (VIN ), mileage: to BMW of El Cajon on 09/29/2025 for a recall service. Before the recall repaire, the vehicale was in normal working condition: -No check engine lights or warning indicators -No unusual noises -Fully drivable on a daily basis After the recall was completed, the dealership informed me that: -multiple check engine/warning lights appeared -The ve... Read more
Incident date: Jun 30, 2025
Driving long distance from Florida to New York and in VA, experienced a check engine light after fueling. Vehicle started, stalled and trembling excessively. It was taken to the Chevrolet dealership across from the gas station (total luck). It was diagnosed after 1 day in the shop that all 8 fuel injectors and the two fuel rails were corroded and had snapped upon inspection.( photos were sent to m... Read more
Incident date: Sep 29, 2025
Dashboard Error message: "Engine Malfunction Power Reduced Service Now" And will suddenly stop in the middle of the road or Freeway
Incident date: Sep 30, 2025
I own a 2021 Ford Bronco Sport that has had repeated premature failures of critical components. At ~52,000 miles the water pump failed and was replaced along with coolant and belts. Less than 21,000 miles later (at ~73,000 miles) the water pump has failed again, with coolant leakage and a burning coolant smell. Ford has issued TSB 23-2104 acknowledging coolant leaks at the water pump/hose connecti... Read more
Incident date: Sep 30, 2025
In the past 2 months my car starting having rough idle issues. As recommended by the dealership, I replaced the head gasket as they said it was leaking coolant into the cylinder causing the rough idle. Almost immediately after paying for this, the dashboard lit up like a Christmas tree with multiple warnings and the car went into limp mode, lost acceleration and would have been extremely dangerous... Read more
Incident date: Aug 8, 2025
This complaint is in regards to three engine failures for my vehicle. I purchased the vehicle in October of 2017. In October 2020 this vehicle suffered a malfunction of the fuel injector systems. Warning lights were enabled prior to losing full power of the vehicle at this time and it was brought in for repair. In June 2025, my vehicle began losing power while actively driving resulting in ... Read more
Incident date: Dec 5, 1960
My 2021 Jeep Grand Cherokee will not start / turn over and if it did the car will shut off. This has been happening for the past week or so. I took it to my local Jeep dealership today and they are stating that both the fuel pump and the water pump need to be replaced. They also stated that the fuel pump recall does not apply to my vin. In addition to my fuel pump needing to be replaced, my water ... Read more
Incident date: Sep 16, 2025
My 2021 GMC Yukon Denali is affected by NHTSA Recall #25V-274. The recall notice states that defects in the engine’s connecting rod and/or crankshaft can cause engine damage and failure, resulting in sudden loss of propulsion and increasing crash risk. The recall status for my vehicle is currently listed as “Incomplete – Remedy Not Available.” My dealership confirmed that no repair is ava... Read more
MERCEDES-BENZ
C300
(2017) - FUEL/PROPULSION SYSTEM
Sep 30, 2025
Incident date: Apr 1, 2022
2019 Kia Optima EX - 59,000 miles - car miss fires and shakes on start. After a few seconds the car calms down and I can drive. Very dangerous since the fuel can stop flowing and the car can stall at any speed. Very dangerous!! Looks like several Kia's from 2019-2023 have been recalled for the same issue - High Pressure Fuel Pump - if my car is having the same issue at 59,000 miles why is this... Read more
Incident date: Sep 21, 2025
Faulty fuel pump, vehicle stops while driving and rolls backwards
GMC
SIERRA 1500
(2023) - FUEL/PROPULSION SYSTEM
Sep 29, 2025
Incident date: Aug 13, 2025
At approximately 39,000 miles, my 2020 Land Rover Range Rover Velar developed a coolant leak from the front lower crossover in the engine valley. A repair facility confirmed the issue and recommended replacement of the front upper and lower crossovers, water pump, and hoses. The repair estimate is $2,727. This problem is a known defect in other Jaguar Land Rover vehicles (crossover/elbow coolant ... Read more
Incident date: Jan 2, 2025
Vehicle loses accelerator control unless under 30mph. Dealer says they cannot replicate and corporate have decided the vehicle works as designed. I have a video of vehicle losing power and it doesn't help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Sep 29, 2024
I was driving my car and heard a loud pop, I was on the interstate and thought maybe my tire was going flat but nothing alerted me on my dash. I heard loud wind noises but everything seemed fine until my car started basically hopping forward and it became hard to accelerate. I had to push the gas harder than normal to maintain average highway speeds. I was also feeling super lightheaded while driv... Read more
GMC
SIERRA 1500
(2022) - FUEL/PROPULSION SYSTEM
Sep 29, 2025
Incident date: Sep 29, 2025
Transmission Repairs, Molded Lead Frame Components Due to sudden downshift symptoms from sixth speed, gear to fist speed gear while drive higher speeds and low speeds. $1,421.00 Repairs completed 9/10/2025, at [XXX] , [XXX] , [XXX] . [XXX] , [XXX] , [XXX] , knowingly sold this said vehicle as Certified Pre-OWNED 8/27/2025. Now additional concerns, issues have been discovered with said vehicle M... Read more
Incident date: Sep 22, 2025
Fuel line bundle - dealership said its corroded it’s only a 2021 with no prior damage.
Incident date: Sep 26, 2025
Shift to Park light remains on after you’ve put the car in “park” which could potentially run the battery down. Car does not recognize when it is in “park”. Have to “jiggle” the gear a bit, in hopes that it turns off.
Incident date: Sep 1, 2025
Driving down the highway and heard a pop and my seats were rising slowly and while trying to make it to the nearest exit only two minutes later my rpm’s started jumping and my engine just shut off and multiple dash lights came on. Had it towed to Kia and after they did an inspection they said that my fuel tank had expanded and was pushing on my fuel lines and pushing my back seats up. S... Read more
Incident date: May 15, 2025
Van Hyundai Dealership in Carrollton, TX has confirmed excessive oil consumption causing catalytic converter failure that results in the engine stalling and unable to accelerate. We’ve already replaced the catalytic converter once in 2024 because it was full of oil and causing engine failure. Less than a year later (less than 10,500 miles) the same problem was reproduced. The dealership refuses ... Read more
Incident date: Mar 15, 2025
I was driving on a highway going at 65 - 70 MPH when the car completely stalled causing me to try to move across 3 lanes with the engine shut down. I could not start. Almost got rear ended by a semi. this happed a few times. I checked the trouble code and it pointed to fuel rail pressure too low. which means problem with the fuel pump. For some reason my VIN does not show a fuel pump recall. plea... Read more
Incident date: Sep 28, 2025
I was driving on the highway going the speed limit and the car suddenly slowed to 35 and all sorts of lights (check engine light and others) came on and messages went across the screen about the throttle control and stability control. This is the 4th time this has happened to me. Each time I bring it to the dealer and am told "its a known computer glitch" or that there is a fix but it continues to... Read more
Incident date: Sep 29, 2025
My 2019 Nissan Rogue is just under 100k miles and started bucking back and forth while in NYC and stalled. Radiator fan stopped working and sends signal the vehicle it is overheating Needs to be replaced and thermostat and hoses INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Sep 1, 2023
Previously reported as a fuel pump issue, incorrect. The mechanic was incorrect. The fuel injectors failed releasing fuel into the engine and the entire system. High risk of fire.
Incident date: Sep 26, 2025
2019 Ducati Multistrada MTS1200S. Bought brand new. The bike constantly stalls when pulling in the clutch coming to a stop. Bike is completely stock. No issues with air filter or fuel. The bike does it intermittently and has almost caused a couple of crashes on the highway when coming into traffic. Bike will stall in backed up traffic on the highway or coming to a red light, then cars behind ... Read more
Incident date: Sep 1, 2025
P0420 code indicated during emissions test. Vehicle shut off after stopping and acceleration after stopping. Hesitates when trying to restart Vehicle. Contact kia manufacturer about engine and P0420 code, however no help was given.
Incident date: Oct 24, 2017
Unknown loud noise while driving occurred once. 5 mpg decrease is gas mileage. My assessment is a defect in the eCVT / power split device related to one of the electric motors.
Incident date: Sep 26, 2025
There’s an open recall for my year and engine but have not received a recall letter and zero recalls show open. My car as a grinding noise when accelerating slowly and the engine power is very low when accelerating fast and almost red lines at 30 miles per hour but eventually catches up and goes to normal. Also while driving it feels the car is sucking fumes at times with a full tank of fuel.
Incident date: Sep 27, 2025
As you may know, my Ford Bronco 2022 is under NHTSA Recall 25V467 as of July 2025. October is approaching, and so far, Ford Motor Company has not found any remedy for this problem, which can not only cause a spontaneous engine fire, but can also cause the death of those inside the vehicle or a serious accident if it occurs while driving. My vehicle is for daily use, and I have to transport my son ... Read more
Incident date: Aug 8, 2025
The collision system turns off with the bad weather and the very bad transmission failure at 95 thousand mills
Incident date: Sep 9, 2025
Vehicle was flagged for software update 2025.34.01. Upon installation, the software produced an error. In response to initial support request, OEM pushed an unreleased and unpublished software update versioned 2025.34.20. The new update also produced the same errors, and additionally prevented the vehicle from being able to be shifted into the Drive position, rendering the vehicle immobile and unu... Read more
Incident date: Aug 16, 2025
One day when headed out of town I stopped and got gas immediately once getting back on the highway my dash lit up like a Christmas tree, driving became uncomfortable as it sputtered when trying to give gas. I looked up a couple of the dash warning lights and it alluded to emission problems. I take the truck to the mechanic and he says that a head is cracked and the cam shaft needs to be repaired. ... Read more
Incident date: Aug 25, 2025
Date of Incident: [XXX] Approximate Time of Incident: [XXX] EST Location of Incident (City and State): Tallahassee, Florida Street or Highway Name: [XXX], lane between [XXX] & [XXX] Weather Conditions: Clear and dry, approximately 90°F While traveling at approximately 72 MPH in the center lane of [XXX] westbound near Tallahassee, FL, the vehicle suddenly began rapidly decelerating after shutte... Read more
Incident date: Sep 23, 2025
Been having an issue for months now and the dealership was absolutely no help.
Incident date: Sep 3, 2025
IT WAS RECENTLY BEGAN TO LEAK FUEL FROM THE TOP OF THE ENGINE CLOSE TO THE WINDSHIELD. THEN THE WHOLE CABIN SPECIALLY IN THE FRONT WHERE THE STEERING WHEEL BEGAN TO HAVE BAD VIBRATION DURING REVERSED, AND IDLE, ALSO WHEN THE AC IS ON. THEN THERES THE AIRBAG FOR THE PASSENGER, THE LIGHT IS ON, IT USED TO SAY '"OFF" THEN WHEN THE SEAT IS USED IT WILL SHUT OFF. NOW IT JUST STAYS ON. LAST IS THE AC CO... Read more
Incident date: Sep 26, 2025
the car keeps lagging on acceleration i had the throttle body checked and cleaned and they said it was fine i have been doing all maintenance required by manufacturer, but sometimes is lacking on the power loses acceleration, i see these model has a recall but when i entered my vin number doesn't show up so i am concerned why is not covered as it could lead to my car been stalled in the middle of ... Read more
Incident date: Sep 26, 2025
In the middle of rush hour traffic and my car just stopped and wouldn't start. After having it towed to the closest auto repair shop I was advised that the Fuel Pump Module was bad and needed to be replaced. Cheverolet was aware of this defect which is why they recalled it in 2021.
Incident date: Jan 3, 2025
The car randomly reports an Engine Malfunction which results in many warning lights indicating that certain systems are non-functional. These include (but are not limited to): - Forward collision warning - Automatic emergency braking - Cruise control - Basically, any driver assistance feature that requires external sensors is turned off Also, the rear wheel drive is turned off so the car only dr... Read more