Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Sep 28, 2025
NHTSA Recall Number24V-700 It has been over 1yr since the recall was issued for fire risk on the Nissan leaf and still no fix is available. Nissan continues to ask users to not charge with level 3 charging which in my leaf was an expensive option. Limits my ability to use my car for longer trips. How much time do they legally have to remedy the issue?
Incident date: Oct 4, 2025
My truck will lose all throttle response and brakes harder to stop accompanied by a service electronic brake system, service electronic throttle control, and electronic traction control warning. It only happens intermittently and sometimes will go a few weeks before doing it again. (The date below for incident is latest date it happened)
Incident date: Aug 11, 2025
To whom it may concern, I am writing to formally file a complaint regarding the safety and reliability of my leased vehicle. I have been experiencing ongoing issues that pose a serious safety risk. Approximately two months into my lease, I began experiencing electrical problems with the vehicle. The most concerning issue is the car's tendency to shut down unexpectedly while driving, which has es... Read more
Incident date: Oct 2, 2025
I purchased a brand-new 2025 Volkswagen Jetta from LaFontaine Volkswagen of Dearborn, MI on October 2, 2025. Within 24 hours, the check-engine light illuminated, and the fuel gauge cluster froze, showing an incorrect fuel level. On October 3, 2025, I contacted the dealership and was told to bring it in for service. The service department confirmed a faulty Transmission Control Module (TCM) and op... Read more
Incident date: Oct 3, 2025
While driving my 2015 Kia optima I was getting ready to turn in to my residence.My car completely shut off but my lights had got dimmed.So I had it towed to the Kia dealership then proceeded to tell me it has three recalls on it.Then a customer service representative said that I would have to pay $200,and something dollars to have my car diagnostic done.Whoever I replied even with these recalls I ... Read more
Incident date: Oct 2, 2025
I am reporting a severe safety defect involving the engine and fuel injector system that began two months ago at ≈108k miles (now 109k miles). I have not yet taken the vehicle in for service due to the estimated high repair cost of $2,900. It is critical to note that the same underlying problem was subject to a safety recall for the 2017-2018 model years, but the defect was not fixed for my 201... Read more
Incident date: Oct 2, 2025
Purchased a car for financing from Barret Motors and 2300 Lakeview PKWY, Rowlett, TX and as soon as I drove it off the lot on [XXX] the engine light popped on. I immediately called and was told to just take it to Chevy/GMC for servicing but was not told why, but just because the engine light was on I was told to go. I couldn’t take an appointment asap because I just started a new job which they ... Read more
POLESTAR
POLESTAR 2
(2022) - FUEL/PROPULSION SYSTEM
Oct 4, 2025
Incident date: Oct 2, 2025
Hi My name is [XXX] I am submitting this form because on [XXX] My 2015 Chyler caught on fire on [XXX] in vidalia Louisiana I was leaving from where I live in Ferriday Louisiana that’s probably 10 minutes from where I Live I only had the car for 5 years I paid 22000 dollars for that car and every since I had that car I had problems I bought it from a deal ship in woodville Mississippi from a car... Read more
Fire
FORD
F-150 LIGHTNING BEV
(2024) - FUEL/PROPULSION SYSTEM
Oct 4, 2025
Incident date: Oct 3, 2025
My head lights stopped working except the day time running lights. The high beams don’t work nor the actual head lights. They just went out.
Incident date: Oct 2, 2025
Drive System malfunction code appeared while driving. Engine then shut off immediately. Had it towed to Audi dealership. Fuel Pump and Fuel Pump Module Codes reported in diagnostics check: codes P3044, P1158, and P0148. There is a NHTSA campaign number 22V516 (Audi recall number 20DR) that has been reported on this same issue with the fuel pump, however, my model 2019 is one year shy of the 2020 Q... Read more
Incident date: May 9, 2024
There is a strong smell of gas in the passenger compartment and a very strong smell of gas gas on the drivers side near the rear tire. The Chevy dealer has confirmed the the gas smell is due to a know defect where the fuel pump develops cracks in the housing because of the poor quality plastic used. The dealer estimates that it will cost between $3,000 to $4,000 to repair. This is a very dangerous... Read more
Incident date: Sep 30, 2025
While driving my 2013 Chevrolet Malibu, the electrical system intermittently fails: the radio shuts off, the instrument cluster goes blank (gauges drop to zero, fuel/temperature show empty), headlights flicker off then on, and turn-signal indicators disappear. Warning messages such as “Service Theft” and “No Key Detected” appear, power steering becomes difficult, and the vehicle shakes, st... Read more
Incident date: Sep 15, 2017
Hello, I am worried about the problem that persists for more than 5 years that the car is in my possession, my 2005 Chrysler 300c, it is always the same problem when I fill the fuel tank, the car does not want to start, I have to wait at least 10 minutes at the pump trying several times to start it again, this occurs at an intersection, at a traffic light, and even while in traffic, endangering my... Read more
Incident date: Oct 3, 2025
Three times in two days, the engine propulsion system malfunctioned. On two occassions I could not increase my initial speed above approximately 30 mph. On another instance, I had been driving above 30 mph, came to a stop, and could not resume speed above approximately 30 mph
Incident date: Aug 1, 2025
On Sept 17, 2025, at approximately 9:00 am while driving my 2022 Honda Pioneer 1000 SxS on US Forest Road 20S03 (Monache Jeep Road) in the Inyo National Forest it suddenly and without warning burst into flames and ignited a 25.7 Acre Brush and Forest Fire that was dubbed the Pass Fire by the U S Forest Service. The vehicle fire was first noticed when the seat next to me caught on fire (there wa... Read more
Fire
HONDA
ACCESSORY REAR TRUNK BASE
(9999) - FUEL/PROPULSION SYSTEM
Oct 3, 2025
Incident date: Jul 1, 2025
For several months I been smelling different odors from my 2012 CLS550, getting stronger as the weeks go by now smelling like gas, would noticed puddles whenever I parked from rear driver side area towards middle, just got the news from the mechanic that the driver side fuel gas pump is cracked and leaking gas and passenger side is also cracked. Labor + parts $1,660.00..
TESLA
CYBERTRUCK
(2026) - FUEL/PROPULSION SYSTEM
Oct 3, 2025
Incident date: Oct 2, 2025
I've been dealing with a frustrating car issue lately where my vehicle keeps stalling and hesitating during acceleration - whether I'm pulling away from a stop or trying to pick up speed on the road. After getting it checked out, my mechanic determined that the high pressure fuel pump control module is the culprit and needs replacement. The problem is, we're stuck waiting for the part because Bui... Read more
Incident date: Apr 30, 2025
Driving on highway, check engine light went on and car lost all power would not go over 5 mph scared for my life as I was almost hit by other vehicles traveling at hi rates of speed . I managed to get the car to the shoulder. I turned the car off and restarted, and the car went back to operating normal. Car was checked by a friend who is a mechanic, and he told me there were codes for misfires a... Read more
Incident date: Sep 30, 2025
Per NHTSA ID Number: 24V700000: Summary Nissan North America, Inc. (Nissan) is recalling certain 2019-2020 LEAF vehicles equipped with a Level 3 quick charging port. The lithium-ion battery may overheat during Level 3 charging. Remedy Owners are advised not to use Level 3 quick charging until the remedy is completed. Dealers will update the battery software, free of charge. Interim letters notif... Read more
Incident date: Sep 17, 2025
My engine was replaced under the Kia PI1802Y/Z Engine Replacement Program in July of 2024 in August of 2025 after the replacement I began to smell gas in my vehicle and took my vehicle to the Kia dealership to find out what the issue was. They informed me that it was a fuel pump leak due to bad gaskets. I believe the engine replacement was done improperly and should be under the SC172 High Press... Read more
Incident date: Sep 30, 2025
I have a Kia K5 and was not informed of the SC288 Service campaign Fuel tank Inspection & EMC update (VESC) expansion of fuel tank and explosions' of fuel tanks. My vehicle was not apart of the recall for the fuel tank expanding program. I took my vesical in for service for over heating and it failed the SC288 Service Campaign. my gas tank expanded and caused structural damage to my car. it ha... Read more
Incident date: Sep 30, 2025
The 2023 Chevrolet Silverado 1500 High Country has experienced multiple powertrain and transmission failures beginning shortly after purchase. The issues include violent shifting, hesitation, and stalling, particularly while accelerating or decelerating. These malfunctions create serious safety risks—especially when merging, turning left across traffic, or entering intersections. The truck has ... Read more
CHEVROLET
SILVERADO 1500
(2015) - FUEL/PROPULSION SYSTEM
Oct 2, 2025
Incident date: Oct 2, 2025
Gas tank mounting are rusting and are not the correctly plated
Incident date: Oct 2, 2025
When the vehicle is idling, the battery refuses to charge, therefore, the car suddenly dies and makes it unsafe to pull over and dyes while driving, very dangerous and transmission doesn’t shift properly.
Incident date: Sep 30, 2025
Vehicle lost all internal communications while driving. During this incident propulsion was lost, turn signals, hazards, power brakes, power steering, all electronics except speedometer failed. I was unable to put indicators on during this incident outting others at risk. It appears hazards and turn signals are CAN communication which is absolutely insane and a severe design flaw.
VOLKSWAGEN
PASSAT
(2016) - FUEL/PROPULSION SYSTEM
Oct 2, 2025
Incident date: Jul 1, 2025
Tuesday, September 30 at 8:07 PM I was merging onto the interstate after work and my car would not accelerate properly to allow me to merge with the traffic. This happens way more than it should. Since I got this vehicle it has been doing this and scaring my entire family every time. It happens in car line. It happens when i am already driving with traffic on the interstate and when i try to pass ... Read more
Incident date: Sep 11, 2025
I tow full-time as a working nomad. My truck has gone into limp-mode (low-power mode) onto a complete loss of power. I have been stranded on 3 difference occasions. The issue first began at 75,000 miles which I have records of. After this most recent incident, I realized there was a pattern emerging. After further research, I have discovered that there is a lawsuit out for these CP4 fuel syst... Read more
FORD
BRONCO SPORT
(2023) - FUEL/PROPULSION SYSTEM
Oct 2, 2025
Incident date: Sep 11, 2025
Engine has cylinders flooding with coolant due to the design of the EcoBoost engine
Incident date: May 2, 2025
My 2016 Chevrolet Malibu Limited (VIN: [XXX] ) experienced sudden loss of power while driving on 9/11/2025 and set code P228C. The dealership diagnosed the problem as the bolts coming loose from the high-pressure fuel pump, which caused the pump to detach from the cylinder head and become damaged, requiring replacement. This failure directly matches the defect described in NHTSA Recall 18V-358 (G... Read more
LINCOLN
CORSAIR PHEV
(2023) - FUEL/PROPULSION SYSTEM
Oct 2, 2025
Incident date: Feb 2, 2024
After adding gasoline to the tank, gasoline begins dripping from the left rear of the vehicle to the rear of the left rear wheel well. This happens even if the tank is only filled to 2/3 of a tank. I have stopped filling up since when the tank is filled up a LARGE amount of gasoline leaks out onto the ground. FIRE HAZARD while parked or driving. I have seen HUNDREDS of reports of this problem r... Read more
Incident date: Oct 1, 2025
Auto idle cuts off idling at stop light but when reengaged stalls the car completely. Must totally restart car before continuing causing back up in intersection and almost being hit. Happened several times, when I forget to turn auto idle off. New battery did not help
Incident date: Oct 2, 2025
I was stuck in traffic as a result of a road being closed while they cleared another incident. Creeping along, the Jeep with it's engine pause shutting down until I removed my foot off the gas and then engaging so I could move forward a foot or two. Keeping in mind this feature has been throwing errors and I've taken it to the shop twice in the last 6 months with no results, and another appointm... Read more
Crash
Incident date: Mar 10, 2023
Per recall NHTSA ID Number: 25V536000 GM dealers still have No notice of this recall and known corrective actions to fix this fire risk. I’ve called several local dealerships in my area for the past several weeks to have vehicle repaired with zero help! These dealerships had to stop the sales of their z06/zr1 inventory until this issue was resolved which they have because they are now selling th... Read more
Incident date: Oct 1, 2025
Since purchasing the vehicle in January of 2024 , I have had the same repeated safety issues that the dealership and Chrysler were made aware of . I was told that no other vehicles of my make and model had the same issues so I was not listened to . While driving vehicle has slammed on the breaking system for no apparent reason at different speeds. Last time this happened I was on the thruway doin... Read more
Incident date: Oct 2, 2023
Coolant leaking into head gasket which now needs to be replaced as it’s causing the whole car to shudder when acclerating and when not letting off the gas the check engine light will come on and the car will not drive anymore. It then needs to be turned off and on again to go away and won’t fix the issue with the studdering.
Incident date: Oct 2, 2025
My 2021 MINI Cooper Countryman S model with John Cooper Works had to have a part replaced, a valve part, that allows the fuel tank to release air from the fuel tank. I had a message or symbol on the dash with an alert that would come on but then go away. I took it to the Sewell BMW MINI dealership in Plano, TX, on Spring Creek Parkway, and they diagnosed it and fixed it. The buildup of the air ... Read more
Incident date: Nov 1, 2023
The high-pressure fuel pump detached from the cylinder head. The dealership confirmed diagnostic trouble code P228C and reported that one mounting bolt was missing and another bolt was broken off inside the cylinder head, causing the pump to come loose and fail. The damaged parts were replaced at my expense and the components are available for inspection if needed. This failure caused loss of eng... Read more
FORD
EXPEDITION
(2020) - FUEL/PROPULSION SYSTEM
Oct 2, 2025
Incident date: Oct 2, 2025
The vehicle is a 2022 RAM 1500 Laramie Crew Cab that experienced a complete failure of the 48-volt eTorque battery pack and Motor Generator Unit (MGU). On August 1, 2025, at approximately 11,374 miles, the truck became inoperable and had to be towed to the dealership. The dealership confirmed the failure of the eTorque hybrid system components. The vehicle has remained out of service since August... Read more
Incident date: Apr 16, 2025
My Honda Pilot experiences a serious safety issue with the Auto Idle Stop feature. When the system engages at a stop (such as a red light), the vehicle sometimes fails to restart, leaving me stalled in traffic. This creates a dangerous situation for myself and other drivers. The problem appears to be related to the Auto Idle Stop system and/or the auxiliary battery. Many other Honda owners are rep... Read more
NISSAN
PATHFINDER
(2022) - FUEL/PROPULSION SYSTEM
Oct 2, 2025
Incident date: Oct 2, 2025
The affected component is the engine/rod bearing (Theta II 2.4L). My 2011 Hyundai Sonata stalled and the engine locked up twice in live traffic (March 2025 and July 2025). The vehicle is available for inspection if needed. This created a serious safety risk to me and others on the road, as the stall occurred on [XXX] at highway speeds. This failure could have been catastrophic had it happened on ... Read more
NISSAN
PATHFINDER
(2022) - FUEL/PROPULSION SYSTEM
Oct 2, 2025
Incident date: Sep 7, 2025
Vehicle would not start. Vehicle was towed to GMC dealership for inspection. Vehicle diagnosed with "Fuel Pump Driver Control Module" issue and needed to be replaced. This was a known issue for the 2021 GMC Yukon: GMC Service Bulletin: #24-NA-139 (Release Date August 2024) Emission Recall: N212332040 (Release Date September 2021) Emission Recall: N252516900 (Release Date September 2025) Howeve... Read more
Incident date: Oct 1, 2025
I’ve consistently had a coolant leak with my engine water pump. Constantly have to refill the coolant. The reason I’m making this complaint is because yesterday October 1, 2025 I filled up my coolant and I drove a few miles to the grocery store and my coolant was empty and I got a coolant, low warning light and the coolant pump was completely empty. This is becoming very expensive and should n... Read more
Incident date: Sep 1, 2025
On going fuel system issues that pose significant safety risks, suggest potential design or manufacturing flaws, and are impacting vehicle performance. The primary component affected is the fuel injection system. I have had to replace the fuel leak detection pump, spark plugs, and ignition coils multiple times, as fault codes have repeatedly appeared even after repairs, indicating a persistent fai... Read more
TOYOTA
LAND CRUISER HYBRID
(2024) - FUEL/PROPULSION SYSTEM
Oct 1, 2025
Incident date: Aug 1, 2025
Fuel pump not reading correct amount of fuel in tank. In order to get correct fuel reading have to disconnect battery for 3 hours and reconnect battery in so I can get an accurate reading.
TOYOTA
LAND CRUISER HYBRID
(2024) - FUEL/PROPULSION SYSTEM
Oct 1, 2025
Incident date: Aug 1, 2025
The vehicle's clutch started slipping under acceleration thus making merging on to the interstate or crossing an intersection from a yield very dangerous.
Incident date: Dec 31, 1969
Since April I have been having the same issue. Sometimes when I am stopped and the autostop is supposed to shut down the engine, the engine just sputters and if I hit the gas nothing happens. I have to put the car in park and shut it down then restart it. I try to shut the auto stop off when I get in the car but sometimes I forget. It has happened at over 20 times that I have documented over the l... Read more
Incident date: Sep 8, 2025
FUEL LEAKED ALL MY GARAGE ALMOST CAUSING A FIRE IN MY HOME WHILE I WAS SLEEPING. I HAVE HAD THE FUEL TANK REPLACED 3 TIMES. AND I HAD TO PAY OUT OF POCKET TO HAVE IT REPLACED BECAUSE AUDI WOULD NOT REPLACE THE RECALL OF IT SO I AM REACHING OUT TO YOU SO YOU CAN REACH OUT TO AUDI ABOUT NOT STANDING BY THE RECALL PROCEDURE!
Fire
Incident date: Sep 27, 2025
I had tuned up my sprinter van around 64000 miles. I put new ngk spark plugs and ignition coils on it. Ran for a day then. The codes said the number one ignition coil was bad. Change that out and it ran for about 8000 miles. Then stated to go in lymph mode again. I decided to replace them with original Mercedes spark plugs and Ignition coils. But when I put them in the van had no power and was jer... Read more
Incident date: Oct 1, 2025
Fuel injectors failed at less than 3,000 miles. Two fuel injectors failed, per Honda service department, and it never recorded or served any error codes when they checked the history. It also did not display any dashboard warnings. I only knew there was an issue from heavy transition between gas and EV mode, and there was a strong burning odor in the cabin. Caused lightheartedness and coughing for... Read more
CHEVROLET
TRAILBLAZER
(2021) - FUEL/PROPULSION SYSTEM
Oct 1, 2025
Incident date: Sep 15, 2025
I JUST HAD TO BUY A FUEL PUMP CONTROL MODULE 2021 CHEVY TAHOE HIGH COUNTRY THAT WOULD CRANK OVER, AND NOT START. PER INTERNET, THIS PART IS ON A MILLION CAR PART FAILING. I FOUND ON INTERNET THAT IT SHOULD BE REPLACED AT NO CHARGE. I WAS STUCK AT HOUSE AND HAD A FRIEND CHECK WITH A OB2 TESTER AND IT SHOWED FAILURE. I CALLED 2 DEALERS AND MENTIONED RECALL AND WAS TOLD THEY KNEW NOTHING ABOUT. YET O... Read more