Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Oct 8, 2025
Bought 2025 Dodge Ram on 9/9/24. Since then I have had it into the shop 10+ times. There is a check engine light that comes on. Engine runs VERY rough and erratic. Had issues driving away from a stop light, chugging, lack of power. Making a left hand turn is taking my life in my hands! Each time at the dealership, they run the codes. P0300 is the primary. They just say its a known issue. Manu... Read more
JEEP
GRAND CHEROKEE
(2023) - FUEL/PROPULSION SYSTEM
Oct 9, 2025
Incident date: Jun 29, 2025
UNEXPECTED SUDDEN ACCELERATION. 2017 Honda CR-V. Twice while highway driving with autopilot on, system failed to slow it when approaching other vehicles and it sped up instead. When I pumped the brakes, it went away. I TOOK IT OFF AUTOPILOT HENCEFORTH. Several days later, coming out of a market parking lot and approaching a stop sign, the accelerator went down and sped me forward with brakes ... Read more
Incident date: Jun 10, 2025
I own a 2018 Honda Accord EX-L equipped with the 1.5-liter turbo engine. Over time, the vehicle began showing symptoms of coolant loss without any visible leaks, a sweet odor under the hood, and intermittent white smoke from the exhaust after startup. The engine would sometimes idle roughly and hesitate under acceleration. No external leaks were found by my mechanic. I later learned that these sym... Read more
Incident date: Oct 8, 2025
Fuel pump feeder is known to be a major issues on these cars. These should be a safety recall with no explanation. Feeder fitting tends to crack overtime. Recently purchased and wasn’t aware of that previous recall which the previous owner didn’t handle.
Incident date: Aug 23, 2025
I am genuinely concerned about the risk of my 2026 Tesla Y catching fire and/or being trapped inside the vehicle leading to death. In the past 30 days, have seen several accidents in Tesla products leading to fires with people trapped inside ultimately perishing. This includes the North Miami crash on 10/01/2025. No one in my family will travel inside this 2026 Tesla Y due to the fires. They have... Read more
Incident date: Oct 1, 2025
Warning light for EPS and fuel pressure censor
Incident date: Sep 30, 2025
Every so often I get an indication of engine power reduced, but every time I go in to get it checked it's off. I have recently just learned through research online that the issue is caused by a certain condition that gives false reading to the electronics. I have contacted GM and GM financial about the recalls on my cars of the same year. I have not been in a wreck but I have had the issue of engi... Read more
Incident date: Oct 8, 2025
While there were no reported incidents, it appears there may be manufacturing defects with this vehicle. The rear seat safety belts are reportedly quite difficult to fasten, as the receptacle is positioned deeply within the seats, sometimes making it impossible to secure the belt. This then triggers an alarm, which can be quite bothersome for the driver. Furthermore, there seems to be an issue wit... Read more
MERCEDES-BENZ
GLS 450 4MATIC
(2025) - FUEL/PROPULSION SYSTEM
Oct 8, 2025
Incident date: Oct 8, 2025
This statement is to formally document my ongoing and serious concerns regarding my 2022 Volkswagen Taos, which has been in and out of the Pasadena Volkswagen, California, service department for the past three weeks due to a persistent fuel smell and related fuel system issues. Despite the recent maintenance and attempted repairs, the vehicle continues to exhibit these dangerous problems. Mo... Read more
FORD
MUSTANG MACH E
(2023) - FUEL/PROPULSION SYSTEM
Oct 8, 2025
Incident date: Aug 1, 2025
I am the owner of a 2021 Lincoln Navigator black label, currently subject to Safety Recall 25S75 concerning the low-pressure fuel pump that can cause engine stalling and increased crash risk. Ford’s recall filing and public reports make clear the hazard and that a remedy is still being developed. My vehicle has repeatedly exhibited hesitation and loss of acceleration consistent with the recall s... Read more
Incident date: Sep 22, 2025
Vehicle has displayed drivetrain and high-voltage-battery fault warnings on three separate occasions — December 2024, July 2025 (after replacement of a high-voltage-battery cell), and September 2025. Despite multiple service visits and nearly 90 days out of service, the same safety-related warnings have recurred. BMW NA and the servicing dealer (Chapman BMW Chandler, AZ) ultimately returned the ... Read more
Incident date: Apr 14, 2025
There is a delay in my car starting when I push the start button. When doing some research online to see what the possible issue might be I found that other cars with the same make/model/year had this issue and was apart of a recall for the fuel pump relay.
Incident date: Jul 8, 2025
The MPG is advertised at 19-26 and after 3,000 miles I am getting 15-19.
Incident date: Oct 1, 2025
The vehicle is experiencing excessive oil consumption and increasingly severe engine performance symptoms. The oil level drops rapidly between changes, but the loss is not due to external leaks. The engine burns oil internally, causing residue buildup and damage to other components — specifically the intake manifold and catalytic converter, which the dealer has now recommended replacing. These ... Read more
Incident date: Sep 30, 2025
There was an unknown problem with a fuel injector that resulted in the a vapor lock of the engine. This incident happened in traffic while idling at a stop light. There was zero stress on the engine at the time of the incident. This was a busy intersection, and I could have been pushed into oncoming traffic. There were no warning lights(check engine or otherwise) indicating and engine related fail... Read more
Incident date: Oct 7, 2025
Nissan originally notified LEAF owners of a battery cell safety issue more than a year ago. The original solution was promised around March 2025 (six months ago now). This recall has been outstanding for more than a year and limits the long-range driving capabilities of the affected cars. My primary complaint is that Nissan has not addressed this issue in a timely manner and the online informatio... Read more
Incident date: Apr 8, 2025
I am writing to express a serious safety concern regarding the Mercedes-Benz GLK 350, particularly related to the fuel pump system under the rear passenger area. It has come to my attention that the fuel pumps in these vehicles emit a strong, unpleasant odor every time the car is refueled. This poses a significant risk to both the driver and passengers. I have personally experienced a similar issu... Read more
GMC
SIERRA 3500
(2020) - FUEL/PROPULSION SYSTEM
Oct 8, 2025
Incident date: Aug 28, 2025
About a month ago I purchased a 2005 Yamaha fjr1300. After purchasing I was out riding when the bike suddenly stalled. Upon reengaging the clutch, the back tire kicked out very hard and caused me to wreck the bike. I sent the bike to Guntersville Power Sports to have the bike fixed. Upon examination by their techs, it was discovered that the bike had a faulty tps sensor, in which not only could be... Read more
Crash
1 injured
Incident date: Oct 5, 2025
* Recall Campaign Number : [018G, 019G] I. Statement of Complaint This complaint concerns a failure in a critical safety-related component that was previously addressed under a mandatory manufacturer recall, and the subsequent refusal by the authorized dealership to provide a second no-charge repair for the same repeated failure. II. Chronology of Events * Original Recall Repair: Approximately t... Read more
Incident date: Jul 28, 2023
Today, I was driving my van to work, and I stopped at a stop sign, went to go, and the van made a horrible clunk noise and wouldn't drive. I shifted through the gears, and each one made the van shake hard. I purchased this van 2 weeks ago from a used car lot. Earlier today, the check engine light came on, which I planned on going check it when I got off work. I had a mobile diagnostic worker come... Read more
Incident date: Sep 30, 2025
Our 2022 Ford F-150 lost power while trying to proceed into an intersection. I was turning right, exiting a parking lot onto a main road trying to go north. There was a good amount of time with no traffic so I pushed the gas to proceed with my right turn. When I pushed the gas, the truck responded bringing me out into the intersection however before I could get turned the gas pedal stopped resp... Read more
Incident date: Oct 5, 2025
The fuel pump went out. We were driving, about to enter traffic, and the engine shut off. It would not restart, and we had to have it towed to a mechanic's shop. The fuel pump control module was removed and replaced.
TOYOTA
HIGHLANDER
(2021) - FUEL/PROPULSION SYSTEM
Oct 7, 2025
Incident date: Oct 1, 2025
I am a 77 year old senior and was driving my 2025 Hyundai Tucson Highbrid at approx. 70 MPH on the highway, then suddenly there was significant shuddering through the Tucson with noticeable loss of power. The Tucson dropped to 30 MPH. After that it would accelerate with significant shuddering. This would repeat several times while driving. In addition there were no Malfunctioning indicators, or w... Read more
FORD
BRONCO SPORT
(2024) - FUEL/PROPULSION SYSTEM
Oct 7, 2025
Incident date: Oct 5, 2025
While driving on the highway, the vehicle lost power with no warning. Was able to get it to the side of the road and had it towed to dealership. The found the fuel pump module was at fault. Had it replaced and 2 weeks later the check engine light came on and same diagnostic code came up for the fuel pump module. (had just been replaced). Took to dealership again and they replaced the module again ... Read more
Incident date: Sep 15, 2025
The fuel gauge has failed. The ac unit has been finicky since I purchased the vehicle and has already received one repair. Fuel gauge has been reading incorrectly for 2 weeks now. Read that it is a common issue for the nissan rogue sports. A few days ago my forward collision warning came on and said system error. There were no objects in front of me or stuck to the vehicle.
Incident date: Oct 6, 2025
My 2019 Kia Soul is experiencing severe and abnormal engine oil consumption. This issue requires frequent refilling of engine oil to prevent damage. The malfunction is in the powertrain system, likely within the GDI engine, specifically related to the piston rings. This type of structural defect can lead to a sudden and catastrophic engine failure while driving, which poses a serious safety hazard... Read more
Incident date: Aug 12, 2025
I’ve visited both Ourisman Ford of Manassas, VA and Ted Britt Ford of Chantilly, VA regarding this issue and asked when a fix is expected. At both dealerships, I was informed that this is not classified as a recall but rather part of Ford’s Customer Satisfaction Program. However, when I provided the service representative with the official letter from Ford, they were unable to locate either th... Read more
Incident date: Oct 6, 2025
I was driving and the van suddenly lost all propulsion. Brakes and steering and dash lights functioned, but there was a red turtle icon and error message about a system failure. The accelerator pedal did nothing at all. I was able to coast off the side of the road to a place to pull over, but that could have been a terrible accident if I lost power like that on I-95 or any other major highway. ... Read more
Incident date: Dec 31, 1969
Change in acceleration since purchasing truck. Discovered recently the fuel pump was causing the problem. Also the air bag light comes on and warning of a safety issue.
Crash
Incident date: Oct 3, 2025
Summary of Issue: I am the owner of a Toyota Mirai that suffered a sudden loss of power due to contaminated hydrogen fuel. The incident rendered the vehicle undrivable and raised serious safety concerns, as loss of propulsion in a fuel-cell vehicle can occur without warning while in motion. The vehicle was taken to Toyota of [XXX] for diagnosis and repair, where Toyota confirmed the presence of c... Read more
Incident date: Oct 1, 2025
My mechanic says it's the fuel filter and it has been discontinued. I am a single woman and I am now afraid to drive my car. l am stressed about breaking down or being killed. Please help me. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Oct 1, 2025
Made first report after car was at shop over 60 days case# 1168 5928 NHSA Motor and Screen Made report to GM Customer service 1-800-222-1020 case # 78472987 On 10-3-2025 Received 2024 Chevy Trax back from Ozark Chevrolet on about 9-21-2025 from motor being replaced on 9-22-25 check engine light came on took to dealership they said it was a quart low on transmission oil from them replacing mo... Read more
Incident date: Oct 4, 2025
According to Auto Zone, after being placed on scanner, the power train system (P0456) has a evaporative emissions system leak (very small leak) diagnosed at 76,919miles. Ford dealership says they cannot find a problem. When I put gas in the car I have to sit and wait at least 10 minutes before my car will start again. It takes a couple of tries and much hesitation, but it will start. Once you ... Read more
Incident date: Sep 26, 2025
The bike stalls frequently when coming to a stop. It is very dangerous because I have to restart the bike every time. I think it's a fueling problem
Incident date: Sep 28, 2025
Head gasket leak after replacing recalled fuel pump. Took my car in for safety recall on fuel pump, just 24 hrs later every check engine light came on and my vehicle slowed to a stop (car went into limp mode). This happened on a busy street with vehicles flying by. I had my vehicle towed to Lancaster Honday (CA) where they did my safety recall the day before, they confirmed the head gasket leak. I... Read more
Incident date: Mar 1, 2025
Defective fuel injectors on my 2023 Kia Sportage I purchased 6 months ago
Incident date: Aug 25, 2025
When fully warmed up the engine will cut out the moment the throttle is applied, seemingly misfiring - sometimes 3 times in a row after restarting. Sometimes this will happen at low speed, either with a clang from early detonation or completely stalling the bike when riding at low rpm. Off-road - this is particularly dangerous when traversing obstacles as sudden loss of forward momentum will aff... Read more
Incident date: Sep 29, 2025
The bike is prone to stalling as you come to a stop and are pulling in the clutch. It can happen without warning. There is also an issue with the side stand. It stacks out pretty far and if your boot touches it can kill power delivery leading to a sudden loss of power.
Incident date: Sep 5, 2025
In September I started to notice a strong fuel odor coming from my 2013 Ford Explorer. I had the exterior of the vehicle cleaned thoroughly to ensure no gasoline was spilled on the vehicle while refuelling. The smell did go away temporarily, until I refuelled the vehicle. The odor has returned, and will not go away. On 10/6/2025 I took my vehicle to a local mechanic that works on my vehicles. A ... Read more
Incident date: Jan 6, 2025
While driving car on Sunday 10/5, it suddenly failed to respond to gas pedal pressure. The car stopped accelerating and rather slowed to 15 MPH, almost causing a car from behind to hit me in the rear side.
HYUNDAI
SANTA FE SPORT
(2018) - FUEL/PROPULSION SYSTEM
Oct 6, 2025
Incident date: Jun 21, 2025
This is related to recall #25V-481. A Mercedes Benz dealer (Mercedes Benz of Loveland) is refusing to complete the recall fix issued to my vehicle, even though I have the safety notice letter with my VIN. In conditions where the charge on the house batteries is low, the secondary alternator activates while the engine may be in a low idle state which can cause the engine to stall. The gas pedal c... Read more
Incident date: Oct 6, 2025
the fuel tank on my car expanded a few hours after inspection was taken place. The dealership stated my car was completely unsafe to drive and would not let me leave with it. My daughter was in the backseat when it happened, but she is safe and so am i
Incident date: Oct 5, 2025
Car has 22,000 miles and has a bad fuel pump causing multiple cylinder misfire and loss of power. There was a recall on others in the same year but not this one giving the year and millage and the fact that it's the same issue as the recalled other units logically it should have been part of the recall, and the recall needs to be broadened to include these batches of fuel pumps as well. as is its... Read more
Incident date: Oct 4, 2025
This Jeep does not get the fuel milage it is suppose too (19 city and 26 hwy). It has a rough idle and almost dies when air condition is on at a stop sign or red light. The valves chatter no matter what octane of gasoline you use.
Incident date: Mar 3, 2025
To start, have requested the vehicle paperwork many times and the dealership has failed to give me a copy. The real problem started when i took my EV to get checked as the battery was not lasting long, they said it was normal, took it again as it stopped charging on type 1 and 2 chargers, they now said it was the Onboard charging module. Also had to take the vehicle for a recall a few months ago... Read more
Incident date: Oct 4, 2025
See pictures. Also reference ODI 11691063 complaint. This ram should be added to the ram 2016 existing recall for fuel sensor recall.
Incident date: Oct 1, 2024
So my engine failed at 70K. Nissan replaced it with a remanufactured engine the is failing faster than the original engine. Currently at 112K, I have replaced the catalytic converter, muffler, Egr sensor twice, mass airflow sensor and oil changes at 3K just to have the vehicle in the shop for 6-7 months in 2025 alone. Do not buy a 2023 Nissan Rogue with the 1.5L. The reman engine is under a sa... Read more
Incident date: Oct 3, 2025
Safety Complaint – Volvo XC90 Electrical and Airbag Malfunction Issues I am reporting ongoing safety concerns with my Volvo XC90 related to electrical malfunctions and unexpected engine shutdowns while driving. The vehicle has suddenly turned off multiple times, including: •Once before merging onto a highway, •Once while entering a roundabout, and •Once while driving in traffic. Each in... Read more
Incident date: Sep 1, 2025
The Hybrid System had a failure - flashed on the screen - and then shut off/ could not use acceleration pedal. This notification had appeared twice before, taken to the dealer, and told it was just a glitch. My wife was on the interstate when she lost he ability to accelerate. We had it towed to the original dealership of purchase. The Jeep is sitting at the dealership now.
GMC
SIERRA 1500
(2022) - FUEL/PROPULSION SYSTEM
Oct 5, 2025
Incident date: Sep 20, 2025
Engine check light on, Code P0302 cylinder 2 misfire. loud mortar ticking, car makes abrupt jump/move forward.