Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: Oct 10, 2025
My vehicle did a software update Friday, October 10 10th after the update the vehicle went into a limp mode. I had to put the vehicle in park. Turn the vehicle off. Turn the vehicle back on immediately a check engine light came on. After the incident, the vehicle would only operate for about 10 minutes and I would have to repeat the same steps in order to get me safely home. Basically left me stra... Read more
Incident date: Oct 11, 2025
After automatic update, the vehicle lost propulsion and stopped at the middle of the road. All lights came on. Lost power steering as well. Restarting the car clears the lights except check engine light. It happened 2 more times on my way home.
Incident date: Oct 11, 2025
After a software update the Jeep has issues with power, it powers off completely and I have to pull over and put it in park, then restart it only to be able to drive .5 mile before it shuts down again.
Incident date: Oct 8, 2025
Sudden loss of power every 2-5 minutes after the latest over the air software update.
Incident date: Oct 10, 2025
There was an OTA update pushed to my Jeep last night. Since I had just bought the Jeep 6 days ago I thought it was needing to catch up on updates so I let it update. Now when I attempt to drive it the Jeep will randomly SHUT OFF while driving at any speed and prompt me to shift to Park and a check engine light comes on. When I coast to a stop and shift to park and push the button to start it again... Read more
Incident date: Oct 10, 2025
Moments after installing a software update as instructed in my dashboard, my vehicle came to an immediate halt while driving on a busy freeway. The dashboard displayed instructions to shift the vehicle in park and restart the vehicle. I managed to move the vehicle onto the shoulder and completed these steps to regain control of the vehicle. I completed the rest of my commute on local roads, and t... Read more
Incident date: Oct 10, 2025
Over the air update on 10/10/25, disabled my Wrangler. Engine light is on, vehicle shuts down, turns off while driving, continuous error messages, unable to operate vehicle safely, it will not stay running while driving. Within 20 miles, it shut down six times while driving on the highway. As of this date and time, Jeep, Mopar, Stellantis have not offered any guidance, assistance or potenti... Read more
Incident date: Oct 11, 2025
After a over the air update, the vehicle will unpredictability lose power. The dash will display a warning stating that the vehicle must be shifted into park to be restarted. Jeep has acknowledged this issue in forums with no resolution identified. I have only experienced it while trying to accelerate in front of traffic, on of which almost resulted in an accident due to failure to accelerate.
Incident date: Oct 11, 2025
Software update sent to vehicle 10/10/2025. Allowed update as I was parked for afternoon. In the evening I attempted to drive for dinner. Vehicle suddenly lost propulsion, all warning lights came on, vehicle went to neutral, lost power steering, coasted to sudden stop and message stated shift to park and press start. Which I did. Same thing happened again in just a few feet in the middle o... Read more
MERCEDES-BENZ
C 300
(2024) - FUEL/PROPULSION SYSTEM
Oct 11, 2025
Incident date: Oct 3, 2025
Smell gasoline and gasoline on ground. Recall exists for fuel tank but informed my model is not covered but the flange must be damaged as car is currently leaking gas. Car is at Range Rover dealership who says not covered but their is an existing safety recall for my 2011 Range Rover Sports
Incident date: Oct 11, 2025
As I was driving the car on the highway, the engine light came on, then the "D" for drive gear started flashing and I could no longer accelerate or give the car gas. The only option was to "coast" across several lanes to the break down lane, put the car completely in park, shut off the ignition, and then restart the vehicle to drive again. This happened to me at least 7-8 times today (5 times wh... Read more
Incident date: Oct 11, 2025
Today while driving on my street in Electric mode at ~25-30 mph, suddenly an alarm dinged and the “D” on the transmission started flashing and the “check engine” light came on. I lost power to the drivetrain (pressing the accelerator pedal did nothing) and an alert on the screen said to press the brake pedal and start button to start the car. I pulled over, turned it off, then turned it ba... Read more
Incident date: Sep 19, 2025
While driving my 2024 Jeep Wrangler 4xe (VIN: [XXX] ), the vehicle suddenly lost all motive power without warning. The accelerator pedal became completely unresponsive, the “D” indicator on the gear selector began blinking, and the vehicle coasted to a stop in traffic. It would not restart for several minutes. This has occurred multiple times since purchase. The most concerning incident happen... Read more
Incident date: Sep 22, 2025
The latest Uconnect 5 update was performed by the Jeep dealership on my 2024 Wrangler 4xe on October 11th, 2024. After leaving the dealership, the vehicle shut off while driving and displayed a message instructing me to “shift to Park.” I lost propulsion and power steering, creating an immediate safety hazard. The dealership had just completed the update and told me it was safe to drive. Bas... Read more
Incident date: Sep 21, 2025
I accepted a uconnect software update last night and this morning lost complete power while diving my jeep multiple times. I had to pull over on busy streets, put the vehicle in park, turn on/off the vehicle a couple times and got it to start again. The check engine light has been on since. I went to the dealership and they said they’ve received multiple complaints today as well. I have it home ... Read more
Incident date: Oct 11, 2025
Updated vehicle last night via u-connect, vehicle died today while driving, lost all power. Check engine light on, hundreds of posts via social media with the same problem
Incident date: Oct 11, 2025
2024 Hybrid. Vehicle shuts down while driving. Driver had to pull over to shut vehicle down and then restart it. Very dangerous situation.
Incident date: Sep 9, 2025
On 15 Aug 2025, I was driving this vehicle on Rte 151 in raccoon township with my 2 children when the vehicle suddenly and unexpectedly experienced a “loss of propulsion” with a corresponding uncommanded shift to “neutral”. Attempts to shift the car back into drive were met with a “parameters not safe” caution. I was fortunate enough that the vehicle behind me was able to slow and an a... Read more
Incident date: Oct 9, 2025
Bad fuel injectors reported by diagnostic testing done by Honda dealership after recall was completed on fuel pump. All warning lights on dashboard lite up and multiple warnings from car. This is a known issue with these specific Honda engines. Very costly repairs that if not completed can cause other engine issues.
Incident date: Oct 11, 2025
Vehicle had recall done for “loss of propulsion” and module replaced. Had vehicle back for 2 days and while driving 55mph, it shut itself off abruptly. Had to find an emergency place to coast to. The display says “service charging system”.
Incident date: Jan 27, 2025
Vehicle shut down without warning while driving 6 times within an hour time period trying to get to nearest repair facility. No throttle response and loss of power steering upon occurrence. After pulling over and restarting the vehicle, the vehicle functioned normally for 5 to 10 more minutes but a check engine light stayed illuminated. Vehicle was operating on battery power, not gas engine, eac... Read more
Incident date: Oct 10, 2025
Seat belts does not retract and when pulled it remains in that position. Even when I feed the belt back into its place its very loose and unsafe.[driver seatbelt], fuel injectors are causing the car not to accelerate and safety concerns while on freeway with children the car began to shutter/wanting to.shut off. I used both break and gas at the same time to keep the car running. I was told by Hyun... Read more
Incident date: Oct 10, 2025
2022 CHEV EQUINOX STOPPED IN ROAD WHILE DRIVING. MECHANIC RAN CODE 8 MIN AFTER VEHICLE STOPPED. CODE CAME UP P129F FUEL PUMP DRIVER CONTROL. IT WAS TOWED TO BUTLER CHEV. MACON GA. THEY DID DIGNOSTIC AND SAID THIS PART WAS REPLACED FEB 10 2023. WE PURCHASED CAR FROM THIS DEALER NOV. 2023. LEE SERVICE ISLAND REP HAD CAR SEP 22 - 26 MON - THUR AND THEY RAN ANOTHER DIGNOSTIC AND THEY REPLACED... Read more
Incident date: Oct 6, 2025
A software update appears on the screen. I hit update and got out of the Jeep. A number of hours later I started up the Jeep and drove away, about a mile down the road while driving the Jeep entirely shutdown. The motor was off and I had not control. The dash told me to put it in park and update. I was luckily in a spot where I could just stop in the middle of the road, I put it in park restarted ... Read more
Incident date: Oct 9, 2025
Software update causes vehicle to completely loose power after two minutes or so of driving. Very serious problem and dangerous. Requires stopping vehicle immediately and rebooting. Happens again and again.
Incident date: Oct 11, 2025
After an over-the-air update of the Uconnect system on 10/10/25 the vehicle repeatedly lost propulsion. In each instance I abruptly had absolutely no acceleration, the gear indicator on the dash started flashing, the power mode indicator (electric/hybrid/esave) disappeared, an alert said shift into park and press the brake + start button, and the check engine light and red wrench lights came on. ... Read more
Incident date: Jul 9, 2025
The vehicle did an over-the-air update to the vehicles software, u connect. The vehicle has since suffered two losses of propulsion while driving, with check engine light indicator illumination and a P1E1D code. This has been reported by numerous other 2024 4xe drivers.
Incident date: Oct 11, 2025
It’s been three years now and I had “Brake system failure” happened two times in 3 years. When traveling the brake system warning appears and while driving, and stopped at sign brake releases slightly and car would start to move unless I apply brakes firmly again. When slowing down at traffic lights holding the brake doesn’t bring car to complete stop. I had apply brake, slightly release a... Read more
Incident date: Oct 10, 2025
After the the latest U-connect update, my jeep will not run after about 30 seconds while driving. Stalls while in motion. Will restart, but then shuts off again. Has an engine code on dash.
POLESTAR
POLESTAR 3
(2025) - FUEL/PROPULSION SYSTEM
Oct 11, 2025
Incident date: Sep 4, 2025
This issue happens after an update on the car. Within 10 minutes after the car update the engine light came on and the car shut down on the road completely unable to drive . Without a warning, car stop to a complete shutdown while driving. My safety was at risk 5 times almost got into a car accident due to this issue where the car completely stopped while driving. Steering wheel completely locks w... Read more
Incident date: Jan 3, 2025
My vehicle prompted me to update my UCONNECT software around 540pm last night as I went tminto class. Upon leaving class around 845pm, I expierenced a complete loss of power, many dash indicator lights came on, and the vehicle message appeared indicating the vehicle needed to be put into Park. This all occurred while driving at about 40mph. I have never had any issues with the vehicle before th... Read more
Incident date: Oct 10, 2025
Problem Description: Beginning in early 2025, the vehicle started experiencing intermittent electrical malfunctions that cause it to lose power unexpectedly while driving. The issue occurs without warning, creating a significant safety hazard for both the driver and other motorists. The vehicle has been taken to an authorized Ram service center on four separate occasions (February 2025, July 2025... Read more
Incident date: Sep 3, 2025
Loss of propulsion while driving. Vehicle went into neutral and forced to pull over and restart the engine. This is due to a bad software update that jeep updated over the air just minutes earlier. This is being reported by hundreds of users on various forums on Reddit and Facebook.
Incident date: Aug 11, 2025
My pm sensors or particulate matter system malfunction and failed which lead to emissions issues and created my vehicle to drive in limp mode. Limp mode basically slowed downs the vehicle is slow as 5 mph as soon as this light displays at any time while driving on the highway. This put my safety in danger and the public as I transport what dot considers a type hazardous material. The sudden loss ... Read more
Incident date: Oct 10, 2025
I have a Honda Odyssey 2016 with low mileage, which I purchased almost 2 years ago.This has happened twice. While driving in traffic, I approached a stop light and applied my brakes. When I applied the brakes, the engine accelerated at the same time propelling the car forward. I pressed on the brakes as hard as I could to keep the car from hitting the car in front of me. The second time this happe... Read more
Incident date: Oct 6, 2025
The problem with my vehicle is a failure of internal engine components, specifically a known defect in the piston rings of the Hyundai Theta II engine. This failure causes excessive oil consumption, which is burned internally. The internal engine components have failed, leading to a widely documented defect in the Hyundai Theta II engine. The primary symptom, which began to get serious around 8... Read more
Incident date: Oct 6, 2025
Vehicle propulsion system failed, as a result vehicle rolled down an inclined driveway in to the street and was stuck in the middle on the street in traffic. Vehicle had started normally, was able to shift into Drive, no obvious warning lights or error messages displayed. Vehicle would shift into Drive/Park/Reverse as required but would not move. Upon shutdown an restart two warning lights were d... Read more
Incident date: Oct 9, 2025
While driving, the check engine light came on. Soon after, the rear floor of my 2021 Kia K5 lifted upward, and I noticed the fuel tank underneath had swollen. When I opened the gas cap, it blew off with force and gasoline sprayed on me, soaking my clothes. This could have caused a fire or explosion. The car is now unsafe to drive, and the rear seat cannot be used because the floor is deformed. I... Read more
Incident date: Sep 20, 2025
In August 2022, with approx. 92,000 miles, my 2017 Honda Pilot received fuel injector replacement and a PCM update under Honda TSB 20-100, performed by Schaumburg Honda. This Technical Service Bulletin is known to have downstream impacts on emissions systems if the root cause is not fully corrected. On August 13, 2025, at 134,045 miles, the vehicle triggered a P0430 code (“Bank 2 Catalyst Effic... Read more
Incident date: Sep 10, 2025
The car feels like it’s bouncing everywhere on any kind of surface and now there is a loud very loud rattling noise coming from underneath the car and the car starts shaking excessively if you try to accelerate
HARLEY-DAVIDSON
VRSCF
(2016) - FUEL/PROPULSION SYSTEM
Oct 9, 2025
Incident date: Oct 9, 2025
Fuel pump went out and caused car to stall and leave me stranded on the side of the road when dash indicator showed 23 miles left to travel. I had this fixed through the dealership Drive Time sent me to mechanic shop as was still under dealership warranty.
Incident date: Oct 4, 2025
I have replaced the water pump, the belt, the thermostats, the rotors, the brakes, the fuel pump, the evap vent valve solenoid, the spark plugs, and fuel injectors and my car is STILL throwing the codes P-0462 and P-447. I've checked the wires and they are good. My car keeps misfiring and stalling now and my fuel pump doesn't have a fuel level sensor. The float bar is brand new as well as the fuel... Read more
Incident date: Aug 29, 2025
The fuel filling nozzle turns off repeatedly (as if already full) while filling the fuel tank. About 1/4 to 1/3 of a gallon of fuel will go in before it turns off, backs up, and the gas overflows onto the outside of the car and onto the concrete. It happens regardless of the pump being used. It started happening occasionally a few months ago if the tank was refilled when a quarter full. It now h... Read more
Incident date: Sep 20, 2025
After Ford performed a PCM (Powertrain Control Module) reprogramming recall on 16 July 2025, the vehicle began experiencing repeated engine misfires, loss of power, and engine warning lights. The condition progressively worsened, leading to a leaking fuel injector, an EGR valve that stuck open, and eventual internal engine damage requiring full engine replacement. These failures involve PCM-contro... Read more
Incident date: Jun 24, 2025
1) Vehicle lost power in traffic with no warning other then a dashboard red wrench 2) Rear collision warning does not work intermittently 3) Forward collision warning not operable 4) Rain sensing wipers do not work intermittently
Incident date: Sep 27, 2025
My EGR system caused a check engine light. P0401 This is an extremely well documented issue on Gen2 Volts, especially 2017 models. Simply searching "EGR" on the Volt subreddit or forums returns hundreds of related threads. This issue can lead to a clogged EGR valve, causing further damage. A temporary resolution is unplugging the EGR valve, which i have not yet done. But this leaves the CEL illumi... Read more
Incident date: Sep 13, 2025
VEHICLE IS UNSAFE TO DRIVE. REMEDY IS NOT AVAILABLE, AND A FIRE CAN START UNDER THE HOOD. I HAVE A CAR THAT I BOUGHT THAT I CANNOT DRIVE WITHOUT THE ANXIETY OF A FIRE. FORD WILL NOT BUYBACK MY VEHICLE, AND THEY ARE IN BREACH OF THEIR WARRANTY.
GENERAL TIRE
GRABBER A/TX
(9999) - FUEL/PROPULSION SYSTEM
Oct 9, 2025
Incident date: Sep 26, 2025
The electronic oil level sensor was unable to complete an oil level measurement on the iDrive screen. Diagnostic inspection at a BMW Dealership (Mt. Kiso) and EuroTech Auto Repair (Larchmont, NY) revealed that the oil pump had degraded internally, specifically due to failure of plastic components. All Sensors were working fine and showed no faults. This failure could not be detected by regular mai... Read more
Incident date: Oct 8, 2025
Unintentional eroneous acceleration 0-50 Car was parked totally shut off and parking brake red illuminated Car took off huge dangerous acceleration with driver sitting in car. Towards house over lilac tree driver made evasive manuevers and came to a stop Driver mirror hit Was waiting for granddaughter to come out of house Someone couldve been killed Mercedes scanning car black box WE WILL NEVE... Read more
Incident date: Oct 8, 2025
The car will randomly lose acceleration and jerk forward. It will make a beeping noise while the hev system warning flashes on the dash. It also says to turn off engine. While the warning is flashing and engine light is on it goes into a limp mode and you have limited acceleration. It has almost caused multiple wrecks when I go to acceleration from turning or at lights in traffic because I cant go... Read more