Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM

Incident date: Mar 30, 2026

Hello NHSTA -- My Honda is a 2021 CR-V AWD Hybrid. Two very unsafe events to report which occurred within a few weeks of each other, apparently from the same cause. First event, on 27 Feb 2026, I was driving on a two lane county road, traveling about 40 mph, I was in the lead with 2 or 3 cars behind me. Suddenly, on a fairly level grade, I noticed that the car was gradually slowing down; I was not... Read more

Incident date: Aug 4, 2026

A strong gasoline odor developed around my 2018 Porsche Macan while parked in a closed garage. Over several days, the odor became noticeable inside the passenger compartment and was strongest near the rear passenger seat. No check-engine light or other warning appeared. Because of the potential fire hazard, the vehicle was towed to an authorized Porsche dealer rather than driven. The dealer confi... Read more

Incident date: Jun 18, 2025

There was no accident, but very close a few times.when I am stopped at a stop sign or light when I press down on the gas pedal the car hesitates I have to pump the pedal to get the car moving or it would stall in traffic. No check engine light is or has been on. I’ve been to 2 different ford dealerships and after there inspection they claim nothing wrong with my car. It’s already cost me a lot... Read more

Incident date: Aug 13, 2026

After an auto idle stop at a major intersection, car failed to restart automatically and was left stranded unable to restart the car. Car would not shut off or turn back on when using the power button and with foot on brake but had power but it was in limp mode - transmission warnings flashed and the D "for drive" on the screen at the drivers location. I called tripleA however before they showed u... Read more

Incident date: Aug 11, 2026

Our lifters in cylinder 3 were replaced after failing at 40,000 miles. The exact same lifters broke again at 77,000 miles.both events caused engine failure.

Incident date: Aug 15, 2026

I find it absolutely absurd that the fuel pump recall is still not resolved! When are you going to hold Ford accountable for this egregious delay? This has been over a year now. Everyday I drive my truck and tow my travel trailer wondering if at anytime it may just die on me on the highway.

Incident date: Jun 12, 2026

1. On XXX (clear ), while parking a Hertz rental Nissan Rogue at a hotel parking lot in [XXX], the vehicle suddenly and violently accelerated forward without warning. Brake pedal application was ineffective. The vehicle jumped a stone barrier and sustained damage. I was terrified and sustained minor injuries. 2. This vehicle is equipped with the KR15DDT engine, which is the subject of NHTSA rec... Read more

Crash 1 injured

Incident date: Aug 15, 2026

When driving the vehicle it always has a lag in acceleration when pressing on the gas pedal. There are numerous times I can press the gas pedal and the car will not move. I've taken back to the dealer to see what their service department says.

Incident date: May 1, 2026

Multiple times with 6 months my check engine light comes on but no code is detected. However, when tested it tells me to look out for code P0420. The issues I have encountered: - High RPM of 2,000 when vehicle is started - Check engine light with no code. Light comes and goes on it own - Car jolts and vibrates high while idling - Car eats oil like no tomorrow. Having to do an oil change every 3,... Read more

Incident date: Mar 24, 2026

In addition, this car has a coolant issue

Incident date: Jul 30, 2026

This happened on my vehicle. Oil pump is supposed to last life of the vehicle per BMW. This left me stranded on the side of the road for hours and now is costing $9k to replace oil pump. My car has less than 100k miles. I'm reporting a safety issue with BMW vehicles equipped with the B58TU engine, primarily 2019-2021 models. These vehicles have an oil pump with an internal plastic component that ... Read more

Incident date: Aug 14, 2026

SUV shut down when I was driving with no warning. OBD reader Code P129F Fuel pump power control Module is bad GM has recall #N252516900 lists my year and make of my SUV but my VIN# is not included and GMC said that it will not covered because the vin is not on the list.

Incident date: Jun 20, 2026

On June 20, 2026, my 2021 Ford F-150 5.0L V8 suddenly lost engine power while I was driving on the freeway. The vehicle became disabled and had to be towed. The vehicle was towed to an authorized Ford dealership on June 23, 2026, where it remains. The dealership inspected the vehicle and confirmed that it is affected by Ford Recall 25S75 / NHTSA Recall 25V455 and advised that there is currently no... Read more

Incident date: Aug 1, 2026

My 2022 Ford F-150 has experienced intermittent delayed starting, uneven idle, and hesitation during acceleration. At times, the engine sounds and feels as though it may shut off. I began noticing these symptoms several months ago, and the most recent occurrence was approximately August 2026. I do not recall seeing any warning lamps or warning messages when these symptoms occurred. The vehicle has... Read more

Incident date: Jul 27, 2026

Recall SC368 was performed. After the recall repair, I began smelling gasoline. The dealer has diagnosed a separate fuel-system issue requiring multiple parts including replacement of the fuel tank. More details: My vehicle underwent a safety recall for a fuel leak/fire risk. Following that repair, I developed a strong gasoline odor. My Kia dealer has now identified a separate fuel-system problem ... Read more

Incident date: Jul 4, 2026

The fuel pump control module went bad and the vehicle shut off while driving. The vehicle is only 3 years old. Everyone I know with a GM truck or SUV has had the same issue and the dealer service writer even told me they get at least 6 vehicles with the same issue per week. There is already a recall for GM SUV's for 2021-22 model years but not for anything else even though many other vehicles h... Read more

Incident date: Aug 1, 2026

I own a 2025 Kia EV6 Wind RWD. At approximately 14,655 miles, the vehicle experienced a confirmed Integrated Charging Control Unit (ICCU) failure that resulted in loss of 12-volt charging and reduced motive power. On August 1, 2026, while reversing the vehicle, I heard a loud pop from underneath the rear seating area. Immediately afterward, the red 12-volt battery warning light illuminated and th... Read more

Incident date: Aug 11, 2026

I was driving my 2025 Mercedes EQB home after work August 11, 2026 and reached the end of my cul de sac, slowly turning left into my carport. As the front tires reached the sidewalk the car suddenly accelerated at extremely shocking high speed heading straight towards another car parked in there and the front wall. I slammed on the brakes and was fortunately able to stop the car right before it ... Read more

Incident date: Aug 13, 2026

SUMMARY OF SAFETY DEFECT: Active, unmitigated toxic gasoline vapor leak inside the cabin of a 2004 Porsche Boxster, presenting an acute fire and toxic chemical exposure hazard upon filling the tank and starting the vehicle. DEALER & CORPORATE EVASION: Ignored Warnings: Dealership intake and repair orders (such as Frank's Automotive RO #XXX) logged raw fuel odors but omitted proper fuel syste... Read more

Incident date: Jun 3, 2026

A quien corresponda Por medio de la presente me pongo en contacto con ustedes por motivo de falla mecánica en mi auto móvil Ford escape 2009 ya que hace aproximadamente dos meses atrás al llenar el tanque de gasolina me percaté que el interior olía a combustible y al revisarlo noté que se tiraba por debajo del vehículo lo cual me llevó a investigar posible causa encontrando que en ese mod... Read more

Incident date: Dec 5, 2024

"My vehicle [XXX] is subject to open Safety Recall for a high-voltage battery fire risk. The manufacturer has issued a 'Do Not Drive' / 'Park Outside' advisory, deeming the vehicle unsafe for operation. The Safety Defect: The vehicle poses an immediate fire hazard while charging or driving due to battery failure. Manufacturer Failure: Despite acknowledging the safety defect, Stellantis (Jeep) an... Read more

Incident date: Apr 6, 2026

I am filing this complaint regarding a severe safety hazard and prolonged failure to resolve an official recall repair by the manufacturer and dealership. In April 2026, the vehicle was brought to the dealership for an official recall repair. The repair was delayed for 2 months. In June 2026, after the dealership confirmed completion, I retrieved the vehicle. While driving on the highway, the che... Read more

Incident date: Aug 13, 2026

My 2021 Ford F-150 PowerBoost, VIN [XXX], is included in Ford recall 25S75 / NHTSA recall 25V455. The vehicle has stalled more than five times and is experiencing the same dangerous condition described in the recall. The Ford dealer told me I can bring the truck in, and they will diagnose the problem and repair it if they can. However, I must pay all costs upfront and then request reimbursement a... Read more

Incident date: Aug 12, 2026

While driving, multiple dashboard warning lights suddenly illuminated simultaneously (including the Check Engine light, Emissions system warning, and various safety sensor alerts). The vehicle experienced a sudden loss of engine power, rough idling, and hesitation upon acceleration, which created an immediate traffic hazard. I took the vehicle to an authorized Honda dealership service center. The ... Read more

Incident date: Aug 7, 2026

Vehicle began running sluggish, gas smell noticed. Vehicle was due for oil change, took car in for oil change to AAA and mentioned gas smell. AAA identified gas leaking from fuel pump posing immediate safety issue that needed to be resolved.

Incident date: Aug 3, 2026

My 2017 Alfa Romeo Giulia lost motive power and was disabled multiple times the most recent on August 3, 2026 due to failure of the fuel delivery module — the same component and failure mode covered by Safety Recall 93C / NHTSA Campaign 25V-586. When I contacted the dealership, they confirmed the recall applied to my vehicle but advised that replacement parts were not available. No loaner or al... Read more

Incident date: Oct 4, 2025

Purchased new 2025 Subaru Forester Hybrid Sport on 01 May 2025 (owned 19 months). Approximately 156 DAYS (a little over 5 months) after purchase we began having trouble with an unknown fuel system defect which prevents the vehicle from being refueled, disables our hybrid system, disables safety features such as the vehicles eyesight system, cruise control, and RAB. Vehicle leaking strong gas smell... Read more

Incident date: Jul 3, 2026

Fuel pump module

Incident date: Jul 31, 2026

A severe, pre-existing life-safety defect and unauthorized structural modification were discovered on my 2024 Toyota Corolla . Following a routine diagnostic check for vehicle pulling, certified Toyota technicians discovered that the vehicle's primary fuel line had been dangerously altered and was held together underneath the chassis by an unsecured wire clothes hanger. The vehicle was immediately... Read more

Incident date: Mar 27, 2026

Structural Support/Shielding on Fuel Tank rusted away due to a well-documented galvanic corrosion issue for 2017 Range Rover Sport vehicles. The joining of uncoated disparate metal surfaces leads to a hyper-corrosion event of the shield, which can cause fuel tank to drop onto roadway during normal driving, potentially resulting in a catastrophic accident. Jaguar Land Rover (JLR) North America con... Read more

Incident date: Jul 31, 2025

I am reporting a severe mechanical failure involving the fuel pump module on my 2021 Chevrolet Equinox. My vehicle exhibits symptoms that match NHTSA Recall Campaign 23V-013 / GM Campaign N222372310 (Inadequate Fuel Pump Flow). However, when checking my VIN, GM indicates my vehicle is currently excluded from the official recall population. My car hesitates to accelerate on the highway, will random... Read more

Incident date: Aug 1, 2026

While driving, I experienced the brakes beginning to fail, followed shortly by a complete loss of engine power. My 2021 Ford Bronco is subject to recall 25S75 (NHTSA 25V455) for a low pressure fuel pump defect that can cause loss of fuel pressure or flow and engine stall. I was stranded on the side of the interstate in 100 degree heat with my newborn in the vehicle. This was a dangerous situation,... Read more

Incident date: Jul 1, 2025

There is a manufacture recall for the low pressure fuel pump malfunctioning #25S75/NHTSA#25V455. There has been no action by the manufacturer to remedy this issue in a timely manner. This issue has been ongoing for over 1 year now with no corrective measures.

Incident date: Jul 27, 2026

This is a formal vehicle safety complaint regarding a manufacturer's active refusal to remedy a known safety defect under an active recall campaign guidelines.My 2015 Kia Optima Turbo experienced an active internal mechanical engine knock, violent sputtering, and a complete engine seizure. The vehicle is currently sitting un-driveable at an authorized Kia dealership.The required Knock Sensor Detec... Read more

Incident date: May 30, 2025

Vehicle consistently misfires after fueling. Sometimes the pump shuts off early before filling the tank adding 5-9 gallons when I should expect 12. VW claims it is bad fuel but to get bat fuel at multiple gas stations over the course of a year is unlikely. I believe it is related to the suction jet pump that VW was forced to recall on various models but dealerships will not inspect this part. It h... Read more

Incident date: Aug 6, 2026

On August 6 2026, my RAV4 just cut off at the traffic light. The car was completely dead. I was unable to unlock the trunk but the doors did open. The vehicle was towed to the local dealership. The tow truck man hooked up his portable car charger and the car started. On August 8, 2026 the car cut off after parking in a parking space and would not start so I had to get a jump off. After driving fo... Read more

Incident date: Jul 31, 2026

Before the recall repairs, I did not experience any loss of acceleration, hesitation, jerking, or flashing warning lights. These symptoms began only after the recall service was completed. 1. What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle experienced a loss of acceleration while driving. The vehicle also began to jerk or stumble, an... Read more

Incident date: Jun 7, 2021

My complaint/safety issue is that while I was in my 2019 Subaru Outback, I experienced Unintentional acceleration. While waiting for the large chain-link fence at my storage unit to open, the Outback raced into the gate! I had one foot on the brake waiting for the gate, then I stomped the pedal with both feet, and I held that position while the car smashed through the gate. This happened in Jul... Read more

Crash

Incident date: Feb 6, 2026

In the past 6 months my steering and suspension components failed causing me to wreck and also somehow my engine bay deteriorated in turn having started a fire

Crash Fire

Incident date: Jul 21, 2026

On [XXX], while driving my 2023 Cadillac Escalade ESV from the Salt Lake City area toward Las Vegas, the vehicle developed a serious loss-of-power condition in Utah. I contacted OnStar, exited the highway, and waited at a gas station. OnStar arranged towing to a Cadillac dealership. GM records document the tow at approximately 56,644 miles. At the dealership, I reported the loss of power. After i... Read more

Incident date: Nov 20, 2023

My car has started to stall out when I am stopped at a sign, light, reversing or a low idle. When I change to reverse from park, the car stalls. I have to put it back in park start and try to reverse again. Same thing happens when I go from reverse to drive. I have done a little research online, and a lot of these 2023 Volkswagen Atlas’s has this issue.

Incident date: Mar 1, 2026

Vehicle Information: 2018 Jeep Grand Cherokee Overland 3.0L V6 EcoDiesel 4x4Component Affected: Fuel/Propulsion System (High-Pressure Fuel Pump) Safety Incident Narrative: The vehicle previously underwent a mandatory manufacturer safety recall replacement for the Bosch CP4 High-Pressure Fuel Pump under FCA Safety Recall Z46 (NHTSA Campaign Number: 22V-406). At 111,948 miles, while operating the ve... Read more

Incident date: Jul 21, 2026

I own a 2023 Chevrolet Equinox that is experiencing unexpected loss of power while driving, hard starting, warning lights, and fuel-system-related diagnostic trouble codes. There is an open GM recall/customer satisfaction program related to the fuel system. I contacted General Motors and was given Customer Assistance Case #1069141090. GM advised me that the applicable recall repair needs to be per... Read more

Incident date: Aug 3, 2026

There are exhaust fumes in the Cabin. This has been going on since May of 2026. Multiple different repairs have been made. I still smell exhaust fumes on my clothing after driving the vehicle with the windows up and the air conditioning on. I do not know if there are air quality safety issues including carbon monoxide coming into the vehicle when in it.

Incident date: Aug 11, 2026

My vehicle, 2023 Tahoe, previously had the GM Recall 25V-274 / N252494001 remedy performed (0W-40 oil swap) in October of 2025. Despite completing the manufacturer's official recall remedy, the engine suffered a sudden, dangerous loss of motive power at highway speeds when I was making an out of state move and traveling alone; it was terrifying. I had to have it towed to the nearest dealership an... Read more

Incident date: May 29, 2026

fuel tank bracket rust off and will break and is a very expensive job to repair im not the only person to face this issue anyone with a BMW

Incident date: Aug 12, 2002

When in electric mode - and this happens at all different battery percentages - it will drive normally for a bit and I've watched the screen and seen the KW go up and down normally for electric and it seems perhaps once the battery has heated up (my assumption) it throttles electric power at 46 or 48KW, and then does not accelerate anymore and instead will lose power/speed (which is dangerous in t... Read more

Incident date: Apr 24, 2026

I was driving and the vehicle stopped accelerating and the gear was in neutral. I pulled over and turned the car off then attempted to turn it on, but it would not turn over. All electrical was on, but the car would not start. This same thing happened two days prior twice within 10 min. of each other, but I was able to start the car those times. Due to the speed suddenly declining and being unable... Read more

Incident date: Aug 14, 2025

Failed Component: Direct Fuel Injector Set. The components are currently on the vehicle and are available for inspection upon request. Safety Risk: The failing fuel injectors create a severe engine air/fuel imbalance, which causes engine hesitation, engine stumbling during acceleration, and unpredictable power loss. This puts my family at high risk of a collision, particularly when merging onto h... Read more

Incident date: Aug 3, 2026

Complete unmitigated loss of acceleration and power while traveling at highway speeds, creating an immediate life-threatening road hazard. Following a warranty engine replacement and mandatory dealer software flash at Clay Cooley Hyundai (Sherman, TX), the vehicle began experiencing powertrain communication issues. While operating the vehicle at 65 MPH on the highway, the vehicle completely failed... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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