Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 62,429 complaints - component: FUEL/PROPULSION SYSTEM
Incident date: May 7, 2025
The jeep lost power after only driving abojt a mile down the road. all the lights came on the dash and I had to pull over until it came to a slow stop, the brakes didn’t seem like they working. Once in park I got a dash light that said Service Charging System. I was not able to move it out of park to even neutral. After about 15 minutes I was able to get it to start and drove it home about 1 mil... Read more
Incident date: Oct 5, 2025
I bought this car 1 1/2 yr ago.. Thursday I was driving down the road no warning lights no sounds, it stalled.. I got it home by a friend towing it, and when I went to try to start it, I then had the check engine light come on, and it threw 3 codes.. P0017, P0089, P228D. I was told that the ecm was replaced but after researching this there has been multiple sites stating others are having same iss... Read more
Incident date: Jun 23, 2025
After being stopped while driving when the car turns off, when re-starting sometimes the car will turn off, I have to put my car into park in the middle of the street to restart the engine. Other times, it will start alerting me to "push the start button" as if my car isn't on already. This causes me to come to a complete stop in the middle of the intersections and puts me at risk.
Incident date: Oct 11, 2025
Vehicle propulsion system failed. According to Chevy dealer the Battery Energy Control Module and A/T Control Park Switch and harness failed. Warning lights came on when the failure happened. Failure happened just past the extended 150k mile warranty. But car in only 8 years old.
Incident date: Jun 5, 2025
Coolant leak into the engine causing engine failure. This is a known problem with the 1.5 turbo engine in this model vehicle. Automobile is now undriveable and entire engine must be replaced.
Incident date: Oct 11, 2025
While driving the vehicle shut down unexpectedly. This occurred in the first minutes of driving after a software update the night before. I restarted the vehicle and vehicle and it shut down 4 more times in 1 mile of driving.
Incident date: Oct 11, 2025
When cold starting the engine, a rattling sound occurs caused by the cam phasers not aligning properly. My research shows that Ford claims this is not an issue, and has never issued a recall for this, however, I am worried that continued use might damage the engine further.
Incident date: Oct 1, 2025
Fuel smell when vehicle is parked overnight. The smell is inside the cabin especially stronger near the rear left passenger door where the filler fuel is located. This has been happening even in summer temperatures, not just cold weather like some people have mentioned in forums or online.
Incident date: Oct 12, 2025
While driving and pressing gas car would not accelerate and just cut off in road. Vehicle had plenty of gas and no warning light or indications appeared on dash, but car sputtered and slowed quickly to a complete stop while pressing accelerator, then the engine cut off as of it were out of gas.
GMC
SIERRA 1500
(2023) - FUEL/PROPULSION SYSTEM
Oct 13, 2025
Incident date: Sep 12, 2025
When driving at full speed vehicle shuts off and says to put into park. You cannot accelerate. Warning lights come on saying Antilock system failure, Hybrid system issues along with many other lights. You can be going 70 and it just turns off. We were driving from Sandusky Ohio home to Indiana and this happened. Our safety was put at risk fue to being on highways and out of nowhere our vehicle wou... Read more
Incident date: Sep 21, 2025
10 minutes after a software update. My vehicle lost propulsion and would engage a gear unless the vehicle was shut off/on and would repeat the loss after less than a half mile. Vehicle was towed to dealer.
Incident date: Sep 2, 2025
I am submitting this complaint regarding a serious safety issue I experienced with my vehicle. Shortly after starting to drive, about 2 miles from my home, while traveling at approximately 25 mph, the vehicle suddenly began to shake violently and came to a complete stop at the intersection of Crescent Street and Astoria Boulevard. At that moment, I lost all control over the steering wheel—it co... Read more
KIA
SPORTAGE HYBRID
(2023) - FUEL/PROPULSION SYSTEM
Oct 13, 2025
Incident date: Aug 23, 2025
After jeep released an OTA update on Friday, I started my vehicle on Saturday and started to drive and in about 2-3 minutes all lights on dash started flashing and lost all power to vehicle and was luck enough to coast to the side of the road. The vehicle message said place car in park. Had to turn vehicle off then could shift into park. Then restarted now CEL is on but vehicle started and again 2... Read more
Incident date: Oct 9, 2025
Fails to move when going from stopped to apply gas and moving forward there is a large delay and weak power. Shakes when idles and is really forcful switching from gas to battery or battery to gas,
Incident date: Oct 11, 2025
I have a hybrid jeep 4xe, 2023. Allegedly unaffected by the software issue over the weekend that caused countless issues for 2024 and 2025 jeeps. My 2023 jeep wrangler 4xe stopped suddenly while driving. Unfortunately, I panicked in the moment, so I do not remember if it completely powered off or if it just lost propulsion, but it stopped. I had to turn the car off and then back on to get it to go... Read more
Incident date: Oct 11, 2025
Vehicle lost power transfer while in Drive and dash instructed to press brake to shift into Park. Check Engine light came on. Dash said something about fuel transfer issue. Happened 5 times in .25 mile. Had to turn car off and restart to drive and it happened again. This all happened after a UConnect update
Incident date: Oct 1, 2025
Fuel filter assembly problem. This is a lifetime warranty item on my 2019 for edge which there is a problem with it bucking and jerking at low speed.
Incident date: Oct 11, 2025
My 2025 Hyundai Santa Fe Hybrid has experienced repeated, dangerously abrupt power loss while driving at highway speeds, causing the vehicle to go into "limp mode" without any warning or prior indication. This safety hazard occurred on three separate occasions: First Incident: 7/29/25; Mileage: 9,205. Situation: While traveling at 70 MPH on the interstate, the vehicle suddenly decelerated to 35 MP... Read more
Incident date: Sep 28, 2025
I stopped for gas; my car would not start. The power steering fluid light came on. I went inside to purchase some but when I returned to the car, there was no place to pour it. After a few minutes the car started. About a month later, my husband stopped for gas and the car killed right after he left the gas station, about 10 minutes later, it started. Took it to a mechanic, they couldn't find any... Read more
Incident date: Oct 3, 2025
I’ve had this situation happen at least 2 to 3 times but specifically I’ll talk about the most recent. I was reversing out of my parking spot approximately 20 feet or so to where I can turn around and circle around the parking lot and exit. When I switched over to drive the vehicle accelerated rapidly unprompted. I was able to stop it by using the break, but I can also see how this could be a ... Read more
Incident date: Oct 11, 2025
Pulled vehicle out of the garage. Stopped with foot on the brake. Let off the brake to drive and the check engine light came on along with a red light on the gauge cluster with a red wrench. Warning came on the screen saying put vehicle in park and press the start stop button. Vehicle turned back on and the screen said no hybrid power available. Drove down my driveway and complete loss of power. S... Read more
Incident date: Oct 11, 2025
On October 3, 2025 our 2020 Ford F250 King Ranch 6.7 diesel broke down with no start and check engine light. We contacted Ford. We towed the vehicle, at our expense to the dealership we purchased it from approximately one year ago on October 6, 2025. I contacted Ford on October 3, 2025 and received a claim number. On October 7, 2025 the Ford dealership contacted us to inform us the high pre... Read more
Incident date: May 21, 2025
Jeep pushed an OTA Software Upgrade on 10/10/2025. The following morning 10/11/2025, while operating the vehicle. The vehicle lost all propulsion and power steering. Check Engine Light Came on and a message “Shift to P to Start” message appeared on the console. Additionally, the traction control system, collision avoidance alarms appeared on the console. Fortunately I was able to navigate th... Read more
Incident date: Sep 29, 2025
Updated my jeep (per the prompt) on 10/11. Subsequently Lost power steering and power while driving. Had to turn off the car and restart it. Not safe to drive and unpredictable.
Incident date: Jun 9, 2025
I was driving down and my vehicle lost power. I was able to steer and brake but the gas wouldn’t work. I was able to pull off and restart the vehicle and it did it again with a short amount of time.
HYUNDAI
SANTA CRUZ
(2023) - FUEL/PROPULSION SYSTEM
Oct 12, 2025
Incident date: Oct 6, 2025
Car won't charge on Level 1 charging; it popped the GFCI in my garage and now no longer charges on level 1 (regular slow AC charging).
Incident date: Oct 11, 2025
Was driving on highway at speed of 60mph then the vehicle loss motive and drifted with no power. Check engine light came on and was able to move to the shoulder. I was able to restart the vehicle but would move for a min then loose power again. Didn't matter whether on electric, hybrid,or gas.
Incident date: Aug 10, 2025
I was traveling on Saturday at about 40 miles an hour down the road car just all of a sudden lost power and started smoking. No engine light or anything else came out to indicate a problem. Got it too a repair shop waiting to hear Monday exactly all the damage but they did say it had no oil in the car. It’s only been 2 1/2 months since an oil change checked that last month had plenty of oil coul... Read more
CHEVROLET
SILVERADO 1500
(2014) - FUEL/PROPULSION SYSTEM
Oct 12, 2025
Incident date: Aug 1, 2025
began smelling fuel in the cockpit about 2 months ago but thought not much about why until it kept getting stronger. Looked under the car a saw fuel dripping in front of rear passenger wheel and directly under tank.
Incident date: Oct 11, 2025
Fuel pump failed as in recall 25V586000 , vehicle stalled in middle of an intersection of a busy road , could not get vehicle into neutral to push out of road. Manufacturers recall does not include my vehicle vin (yet)
VOLKSWAGEN
ID.4
(2022) - FUEL/PROPULSION SYSTEM
Oct 12, 2025
Incident date: Oct 10, 2025
My car did an automatic UConnect update. I went to dinner, got back in my car an hour later and about 2minutes later while driving, my engine shut off and and the Press Break and Push Start came on. I had no power at all while making a turn through an intersection. I pulled over as much as I could, powered off the vehicle completely. Waited a minute and it started back up, but now the engine light... Read more
Incident date: Oct 10, 2025
Following a software update on 10/10/25, our vehicle can no longer be driven safely. Repeatedly loses power, power steering, etc. This issue is impacting thousands of Jeep owners nationwide. Please investigate and help resolve before people lose lives.
Incident date: Oct 10, 2025
I received Safety Recall 25V-586 regarding the fuel pump defect on my 2019 Alfa Romeo Stelvio. The notice states that the vehicle can lose drive power without warning, which could lead to a crash. However, the letter also says that the remedy for this condition is not currently available. I am extremely concerned for my safety because I rely on this vehicle for daily driving, and I do not feel it... Read more
Incident date: Oct 4, 2025
While driving, Jeep stalled out/became unresponsive, D started flashing on gear shift panel and dashboard, check engine light came on and dashboard message said: "shift to P to start" "Press brake & Push button to start" While jeep was already ON and was driving. Very dangerous!! This happened 4x in 1 mile radius. Had to put in P, shut off and restart but kept happening. Luckily was able to maneu... Read more
Incident date: Oct 11, 2025
Car lost power as I was driving with an errors and just stopped working. As I was trying to get home this happened twice. I had to pull over and follow the prompts on screen. Seems like there was a bad update that has cause all 2024 Wrangler 4xe’s to do this. This is a huge problem really dangerous and inconvenient. This jeep is my only vehicle. I need a vehicle to drive. I called the dealership... Read more
Incident date: Oct 4, 2025
Immediately after installing a system update, car shut off/stalled while driving. Attempts to restart and continue driving only resulted in minimal forward progress. Very scary and very dangerous situation to have car just stop functioning while driving.
Incident date: Oct 11, 2025
Code for camshaft timing and cylinder 2 misfire. Scoped coils and performed relative compression test. Dead cylinder on number 2. Recommend manual compression test and cylinder leak down test to identify cause of low compression Performed manual compression test and confirmed cylinder has 0 compression. Performed cylinder leak down test. Air coming from crankcase. This indicates an issue with ri... Read more
Incident date: Oct 11, 2025
After traveling a short distance, the vehicle will shut down, lose all power and require you to restart. At which time the process repeats, short distance of travel with sudden loss off all vehicle functions. There is some indication that this is due to a software issue pushed in an ota update.
Incident date: Oct 10, 2025
After an over the air update, when driving the vehicle all of the sudden thought the car was parked and lost all power. After coming to an immediate uncontrolled stop, I was able to shift into park and then drive again however due to the issue and many others reporting I am not comfortable driving above 25 MPH.
Incident date: Oct 10, 2025
Immediately after downloading the Uconnect 10/10/25 update, as requested by my Jeep, the car immediately lost all power, shutting completely off in 6pm traffic. This problem on 10/11/25 has been posted all over social media. Took the jeep to the dealership for service and they said they have no information from Stellantis about this occurring. No warnings prior to downloading update. We could have... Read more
Incident date: Oct 10, 2025
Performed uconnext update last night and this morning car completely lost power on the highway. Power steering also did not work and unable to provide gas to car to accelerate. Dead stopped on highway. Dealership then tells me it is “safe to drive but will continue stalling out”
Incident date: Oct 10, 2025
Check engine light activated then intermittent loss of power while in motion or while stopped. Forced to restart engine. Happened after over the air update of Telemetrics box module update.
Incident date: Oct 11, 2025
After doing the unconnect update on Oct 10, while the vehicle was driving it bricked (stopped moving, everything went off). Causing a near accident with our entire family in the car - young children involved! We pulled over and turned it off then back on again and we're in limp mode for a while when it bricked AGAIN this time in the middle of an intersection. This is a BRAND NEW Jeep and has bar... Read more
Incident date: Oct 11, 2025
I installed an update last night and today the vehicle just shuts off on it own. Looks like jeep stellantis pushed an updated that they clearly did no testing on. P1e1d-00 is the code when I scan. I can no longer drive my jeep.
Incident date: Oct 11, 2025
After accepting a prompted Uconnect over-the-air (OTA) software update, my 2024 Jeep Wrangler 4xe began experiencing complete loss of motive power while driving. The vehicle suddenly lost acceleration capability and had to be restarted multiple times. I took the vehicle to McPeek’s Chrysler Dodge Jeep Ram in Anaheim, CA, where technicians confirmed that multiple Wrangler 4xe vehicles had arrive... Read more
Incident date: Oct 11, 2025
My car will abruptly lose all power will driving down the road and the dash directs you to put it in park and restart the vehicle. This requires coming to a complete stop in the middle of the roadway. This happened 10x in a 30 mile drive and at times at highway speeds. Forcing me to either stop in the middle of the freeway or hope i can get to the side of the road to pull off. This is extremely da... Read more
Incident date: Oct 10, 2025
After an Update, the Jeep died completely in the middle of the road with a bunch of errors on the dash and would not restart. After about 10 minutes, it restarted but died again shortly after. A third try a while later and it ran in manual transmission mode to where we could get it home. Check engine light is on and vehicle is still acting odd.
Incident date: Oct 10, 2025
The gas tank will not take fuel. Tried multiple pumps at multiple gas stations and the pump keeps turning off. You have to keep restarting the pump over and over again. If you look it up online, there are hundreds of people having the same issue and most cases seem to be a faulty rollover valve, the filler neck itself or a complete replacement of the gas tank. If someone isn’t monitoring the fue... Read more
Incident date: Oct 11, 2025
Performed software update yesterday evening while driving. Stopped to get gas and software update completed. Stopped to get food and when I got back into my car, check engine light came on and car abruptly emergency braked and powered off while in drive. Had to change drive mode to e save to make it home. Attempted to drive again and car lost power and came to a halt every other minute. Had to tur... Read more
Incident date: Oct 10, 2025
On 10/10/2025 there was an OTA update to the telematics/Uconnect system in my car. After it finished the car shut off while I was driving it multiple times. I lost all power and had to coast to the side of the road. This is extremely unsafe. Everyone that did the update is having this issue.